GEICO Auto Insurance Logo

GEICO Auto Insurance

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1,129 User Reviews

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Author: Kaitlyn Short

LAST UPDATED: June 11th, 2024

GEICO is one of the most well-known car insurance companies. It's known for its popular, humorous advertisements and for saving people money on auto insurance.

GEICO can help you save money by customizing your policy to what you need and qualifying for discounts. GEICO also helps you understand car insurance through helpful information on its website and its coverage calculator.

If you want to quickly see car insurance quotes and save money, GEICO is worth considering.

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The Good

  • Positive Reviews
  • Online Coverage Calculator
  • Online Quotes
  • Customizable Policies
  • Competitive Discounts
  • Helpful Mobile App
  • Auto Repair Xpress® Program
  • Educational Information
  • Additional Insurance Products

Positive Reviews

Best Company has received a majority of positive GEICO car insurance reviews. Reviews reveal customer satisfaction with cost, customer service and claims.

Reviewers also appreciate the convenience of using GEICO's mobile app and website.

Online Coverage Calculator

GEICO has an online coverage calculator that can help you learn more about the kind of coverage you need. This calculator considers information like life events, the kind of coverage you want to add to your policy, and your vehicle ownership.

If you're just starting to look into car insurance, this calculator will help you figure out what kind of coverage you should include with your policy.

Online Quotes

GEICO also offers online quotes. These quotes help you quickly see insurance rates and can help you find savings on the auto insurance coverage you need.

You can also receive assistance from GEICO's local agents. They can answer your questions and help ensure that you get a policy that meets your needs.

Customizable Policies

GEICO allows you to customize your car insurance so that it covers everything you want in a policy. While you'll have the legally required coverage, you can also add coverage for emergency roadside services and rental car reimbursement.

Most states require car insurance policies to cover bodily injury, property damage, and uninsured motorists.

Other beneficial types of coverage are collision, comprehensive, medical, emergency roadside assistance, and rental car reimbursement. Comprehensive coverage offers protection for non-collision damage.

GEICO's coverage options mean that you can find an insurance product that meets your coverage and budget needs.

The ability to customize your policy allows you to purchase additional protection or save money depending on what you need.

Competitive Discounts

As a GEICO customer, you can save money on your car insurance rate with many different kinds of discounts:

  • Good driver (5-year accident-free)
  • Multi-vehicle and multi-policy
  • Driver's education
  • Good student
  • Senior driver
  • Military
  • Federal employee
  • Student driver
  • Member and employee discounts (alumni organizations, etc.)
  • Car features (e.g. anti-lock brake system, air bags, daytime running lights)

With such a broad range of discounts offered, you'll find even more savings on your car insurance premiums.

Helpful Mobile App

GEICO makes managing your car insurance policy easy to do through the GEICO app. You can report claims through the GEICO mobile app, which makes the claims filing convenient.

Auto Repair Xpress® Program

If you've submitted a claim and your car needs repairs, you can use GEICO's Auto Repair Xpress® program. This program makes getting your car repaired easy. You'll drop off your vehicle and pick up a rental. The representative will keep you updated on the status of the repairs. Once the repairs are finished, you'll return the rental and pick up your car.

Educational Information

GEICO's website also has helpful educational information on car insurance. You can learn more about the coverage required in your state and what additional coverages you can add to your policy for more protection.

Additional Insurance Products

In addition to car insurance, you can purchase life insurance, renters insurance, homeowners insurance, condo insurance, business insurance and more through GEICO.

If you're looking for a one-stop insurance shop, GEICO is a great option.

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The Bad

  • Negative Reviews
  • Must Provide Personal Information to View Quotes

Negative Reviews

Although GEICO auto insurance reviews on BestCompany.com are mostly positive, the car insurance company has also received a fair number of negative reviews.

The reviews include communication issues with customer service representatives. These communication issues lead to misunderstandings of coverage and billing issues.

Reviewers also complain of wait times to reach a representative. Others had issues with claims.

While GEICO has mostly positive reviews, it's important to consider these complaints before deciding to buy an auto insurance policy.

If you're concerned about these negative reviews, you can find another car insurance provider that has a lower proportion of negative reviews.

Must Provide Personal Information to View Quotes

Before you can view quotes on car insurance, you need to provide your zip code and other personal information. This information includes your driver's license, address, and car's Vehicle Identification Number (VIN).

If you're just in the research stages, you may not want to provide this information. However, an auto insurance provider will typically require this information to show realistic quotes on policies.

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The Bottom Line

If you're looking to save money on car insurance, GEICO is worth researching further. You can save money by customizing your insurance policy and by qualifying for GEICO 's many discounts.

GEICO has primarily received positive reviews on BestCompany.com, which is promising.
However, it has a higher proportion of negative reviews compared to other auto insurers. Considering these reviews will help you make a good purchase decision.

With GEICO insurance, you can also benefit from a helpful mobile app that makes filing claims convenient. You can also have peace of mind when you're getting covered repairs by participating in GEICO's Auto Repair Xpress® program.

While you do have to provide personal information to view quotes, the savings and service offered by GEICO make it worth considering.

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User Reviews

Star Rating

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3.8

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1,129 Reviews

Review Breakdown

5 grade

53%

4 grade

16%

3 grade

6%

2 grade

4%

1 grade

22%

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TC B Florissant, CO

I used to be a completely dedicated Geico customer. I had this for 15 years! 15!!! I had my son obtain this insurance as well as my mother, and I always tried to encourage people to use Geico! That changed drastically because the customer service appeared to literally go downhill overnight! I tried hard to stay loyal to Geico but was just over it after the final 2 years of the 15 years. Funny, for a year after I ended my auto insurance with Geico I kept getting letters and emails stating "we miss you" and to come back....wish that dedication and level of customer service had been there in the final 2 year I was a customer!

1 year ago

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David C Anderson Ocala, FL

Geico's 30% continued rate increases are terrible, my wife and I adjusted our car insurance coverage lower and lower just to try to offset Geico's 30% rate increase over two billing cycles. No tickets, no accidents, nada. When I called I was told the increases were due to other drivers? (BS) and they had to keep their profit margin, all during a pandemic when no one is driving, I'm calling on Florida to investigate these out of control rate increases, go elsewhere, we found the Hartford less expensive and received a better coverage policy with guaranteed no rate increases for one year whereas Geico raised their's every six months, go elsewhere!

4 years ago

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R LaPierre Orlando, FL

My rate for my car and RV rose over the years to almost 500 dollars. I had 2 claims , both related to hurricane seasons in FL. When I tried reducing the cost, and cut as much as possible including raising the deductibles to max, the cost didn't drop one cent. I later learned the 2 weather related claims did not go under Comprehensive , instead they filed them under collision, because your not supposed to raise rates due to weather issues when claimed under comprehensive. When i switched companies I was told because they filed them a collision they had to put them down in the new policy as accidents which , of course made the new insurance costs higher. Even so, my policy coverage dropped from almost 500 a month to 150 a month for both car and rv.

4 years ago

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Rasa Ghaffarian Baltimore, MD

I was recently in an accident where I got rear-ended, so not at fault. While I had a concussion to deal with, Geico made me handle all the insurance claims with the at-fault party only to find out the driver was not insured. It took 2 weeks for Geico to give me a rental car and assess my damages. After 2 weeks, I found out my car was totaled and Geico was ending my rental car coverage in 4 days, without even informing me of what the next steps are to replace my totaled vehicle. They also raised my premium by $600 a year, even though they explicitly told me they wouldn't because I wasn't at fault for the accident. Also, my adjuster won't respond to any of my calls.

4 years ago

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Ellen Booras New Orleans, LA

I was a Geico customer for over ten years. After getting an accident that was my fault, I was told that I had accident forgiveness. However, when my policy was renewed, they let me know I wouldn't get this discount due to my previous wreck. How does that make any sense? It also took them over a week to get back to my to see if it would apply. Times are strange so I am fine to look over that, but I can't believe how much my premium went up in a scary time for all. When I asked, I was told that my premium rose because of the unforeseeable future in my area. As a resident of New Orleans, I was completely floored by this. My insurance went up to $400/month. I have great credit, and only one wreck. I am extremely disappointed by this, and further, after getting a small refund for being a Geico customer for over ten years, they told me at the end of my call I would be getting billed for the discount since I was no longer renewing. The whole thing is seriously unbelievable and I'm floored after loving Geico for over a decade. They will not be getting business from me anymore.

4 years ago

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Allison S Day Napa, CA

Never again. When I really needed you, you weren't there. I have been a loyal customer for 7-10 yrs. I have never once needed road side assistance. Until today. On the side of a busy highway. I called for help. I was told since my leasing company incorrectly identified year model of my new lease my policy was invalid. Mind you I've been paying monthly without issue. They refused to send help, or be remotely human. Wanted to GO OVER MY POLICY while I was in duress. No outlet to tell me "yes, of course, we'll help you first and take care of this after youre safe." Canceled my policy and NEVER coming back. Will be your biggest ANTI ADVOCATE and spreading the word of mouth as often as possible.

5 years ago

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Tracy Middleburg, FL

I loved geico. I’ve been a customer for 10+ years. They were always helpful, and did their job. That’s all I’ve ever needed. Just do a good job and I’m cool. This recent experience has been awful. My car was hit and totaled in February. It’s now July, and it’s still not paid off. Geico has not, would not, follow up with my finance company. My finance company is terrible in this regard too, but two wrongs don’t make a right. The finance company lost 4 checks, and could not cash the 5th due to their secondary purchase of my contract. Geico refused to send a check to them in their name, even though the finance company had POA over the lien on the title. Two weeks later, I have to call back because no one will call and follow up. It’s finally being taken care of with the correct name on the check, but this should have been handled months ago. This was and is an ongoing problem with both companies, but it took me being a jerk to get it figured out. Both companies dropped the ball. I will be looking into switching companies. It’s difficult since I’ve been a geico customer for so long, finding someone who can give me a comparable rate, but I’ve gotten my belly full and I’m done. I’m just waiting on the car to be paid off, should be another two weeks. We shall see.

5 years ago

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Kenny Anstine Elkridge, MD

I had spent some time in another state with family due to deaths from covid-19. Geico decides to raise my premiums based on the state I was visiting because a couple mishaps, which were not my fault, happened to my vehicle while visiting. This is TOTALLY WRONG! I should have the right and freedom to travel wherever I want, whenever I want in my own vehicle!

4 years ago

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Sonny Evans ,

They was nice and friendly into i got a better rate some where else and then after a didn't renew with them they came up with fees I owed even tho they was never told to me before hand and now they say I owe them $257 because I didn't renew when this was never mentioned before i canceled and the lady that I spoke to was very rude over the phone so I guess once your no longer a customer you get treated like you don't matter overall geico just made this pandemic even harder for me thank you so much geico for nothing

4 years ago

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Gloria

Makes contracts for 2 years and claims you can’t back out, but in every case Comcast increases what you pay, claiming it on taxes. Even increasing several times a year. Then expecting you to act as Tech support when something is wrong with their equipment. Ever since they began working with business, residential services have suffered. They need to split the companies and compete for the most satisfied customers. Right now residential would lose.

4 years ago

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Belkin Linares Woodbridge, VA

I had gotten into a accident to couple days ago and they are making my process take so long. They were suppose to get someone to look at my car and give me an estimate before I left the state and it gave them plenty of time. I had finally found someone that was going to do it the week I was leaving and now last minute they reassigned me to a different auto adjuster. I honestly regret going with Geico they do not care of the customers.

5 years ago

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Jen Paxman Lehi, UT

We were Geico customers for many years. We liked their customer service and coverage options. They were easy to work with and payment was always easy as well. My only complaint is that we had clean driving records (no tickets or accidents for years) and when I was in an accident that was not my fault, they raised our monthly payments by a lot. We ultimately cancelled our coverage and have been with that company for nearly 10 years now.

6 years ago

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Mike Buxbaum Brooklyn, NY

GEICO one of most famous insurers in US. It likes to insure only the drivers who have no accidents or issues. That policy is good for their business and it is reasonable but it is bad for the driver. To the point. In 2012 I received several tickets totaling 6 points. No accidents no losses. My liability insurance with GEICO increased to $10,000 fo two cars in Brooklyn. Speaking with other insurance companies I realized it is a bad example of greed and bureaucracy. Switching to a different carrier return my premiums to the previous levels. I will never for as long as I live will use GEICO for automotive coverage and would encourage others to stay away.

3 years ago

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Nona Orlando, FL

I had Geico in the past so I gave them a chance again. Their rates are far too high and they just are not the company they used to be. If they would stop spending so much money on mailers and marketing, maybe they could focus more on the service model.

3 years ago

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Kaili Hansen Ocala, FL

Literally have tried several times over the past few months to get a hold of someone on the phone for various different things. I've spent over an hour and a half on hold several times and never got to talk to anyone. I used to be pretty happy with their service but not so much now.

4 years ago

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James Hoffman Buffalo, NY

Been with Geico for 12 years. They just increased premium by 34%. Asked why and response was cost of parts have gone up. I’m calling BS. Went to progressive saved 40%. Trying to cancel policy on hold 50 min and counting. Terrible way to end a 12 year business relationship

4 years ago

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mike71080 Miami Beach, FL

I am a policyholder of over 10 years. After paying $430 for my previous 6 month premium, I was quoted $579 for my renewal! I was able to find a quote for $335 so thanks for nothing Geico! Terrible customer retention. Go find another sucker.

4 years ago

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Really Villa Rica, GA

I had a very bad experience with my claims adjuster after I was involved in a car accident. There was no customer service after my vehicle was being repaired . She would not return my phone calls even after I left messages, very unprofessional!

5 years ago

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Angel Kingman, AZ

To tell u the truth I'm not sure if I'll stay with this company. They discrimination against women . They are judgemental and assume all women are bad drivers. I my go to AA RP. U ars welcome to ask me more questions on this matter is a matter of integrity.

5 years ago

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Tracy Wilson

They made me pay my deductible on an accident that was cited as the other drivers fault after the driver hit my car on the rear end. The other driver was issued a ticket as failure to yield. The other driver also had geico insurance.

7 years ago

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Hayley Lambdin Orem, UT

Geico is the worst. They screwed us over when we rear ended a car that slammed on their breaks, ON THE FREEWAY. They refused to try and help us and charged us an arm and a leg. That Geico mascot is a liar and a deceiver. We switched car insurances immediately after this occurrence.

7 years ago

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Nicol Palomar San Jose, CA

I was in a MVA caused by another driver, 5 car collision, to be specific and the whole time trying to get my money back after drs and missing work for 2 months cause of this accident they kept low balling me giving me problems to get reimbursed giving me the run around it was THE WORST EXPERIENCE I EVER HAD! They were NOO help!

7 years ago

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Susan Stewart Salt Lake City, UT

We've been with Geico for a couple of years. My husband likes them more than I do. We had several issues with trying to get cards in the right names for the right cars. They just kept messing up. Any time we have to call it's a huge pain, and the people are not that nice to deal with. While they are cheap, their service is not great at all.

7 years ago

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Darcy Chavez Provo, UT

Geico has been a real pain. We got a brand new car and have pretty good insurance on it. Unfortunately the windshield has been shattered twice in a couple of months from bad weather or a semi truck kicking up rocks. We've been super disappointed with all of the hoops we've had to jump thru to get this fixed and how high the deductible is. We paid it all and then when it broke again we had to pay the full deductible again. Apparently it's per claim.

5 years ago

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Aneliya Angelova Tampa, FL

Such a big company and they don't have call back options! If you need them you are stuck on the phone waiting for half hour. And on top of this listing to same things repeating over and over again!

4 years ago

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William South Jordan, UT

I used to have car insurance through Geico, however, I did not care for their customer service and the limited repair resources. It was definitely affordable but the price wasn't worth the lack of quality.

7 years ago

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Michelle Bray Pleasant Grove, UT

When my parked car was hit by another driver, GEICO repaired my car quickly. Since the accident, I have been receiving daily emails offering me a free quote, of inviting me to switch to GEICO. It feels too aggressive. The accident was 3 months ago. I am happy with my insurance company and do not want to switch.

3 years ago

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Alexander Johnson Burbank, CA

I had geico for a brief period of time. They allowed someone to remove me from the insurance of a car that was registered in my name without verifying or even notifying me.

4 years ago

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Luke Swierczynski Waterford, MI

GEICO auto insurance had been included in multiple quotes I've received from insurance brokers over the year, but I've never pulled the trigger for them since they've yet to be the cheapest.

3 years ago Edited November 10, 2021

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Jeff B Littleton, CO

I originally went with Geico because of their pricing. I received terrible customer service and switched to another company. I actually got a better rate and their customer service was miles ahead of Geico.

3 years ago

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Jason Brown Lehi, UT

Honestly, I had Geico years ago. I had every intention of staying with them but they dropped me after one accident that was reported. For that reason, I don't think I would ever go back, even if it did save me money.

6 years ago

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Shauna Craig Pleasant Grove, UT

I had Geico car insurance many years ago and was happy with the price and the customer service. I had an accident and they quickly settled the claim. Unfortunately, when it came time to renew, they dropped my coverage.

6 years ago

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Cubnelson Los Angeles, CA

I had a positive experience with Geico until they took back a mailing that they sent me and pretended that I was more at fault then I was for an accident. Obviously I cancelled with them after this dishonorable incident

6 years ago

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Justin Ashby Portland, OR

Our rates continued to go up because a "high volume of accidents in our area." I thought that was pretty lame. Not impressed. Insurance almost doubled when we moved states as well.

6 years ago

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sandra edwards

They are ok my only complaint is they are to high especially for seniors and if you have an accident your rate doesn’t go down for 5 years

4 years ago

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Kyle Provo, UT

I asked for a quote and the prices were... fine. Nothing special so I decided not to go with them. But I kept getting emails for a loooong time afterwards

4 years ago

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chris Francom Eagle Mountain, UT

They have good rates, but in my experience, that’s about it. They don’t take as good of care of you if you’re in an accident as others I’ve used.

5 years ago

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Spencer Ashburn, VA

I've used gieco as an insurance company a few times as I've moved around the country. My rate consistently went up with them despite no accidents or tickets.

6 years ago

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Copper pans Petoskey, MI

after 2nd year high rate hikes; little or no reduction in premium if vehicle usage is extremely reduced

5 years ago

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JOSEPH

had an accident with another gieco insured did a lousy investigation if any to determie who was at fault.

7 years ago

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perscilla Tallahassee, FL

I had this insurance for my first car at first they wasn't expensive. However, they started to change their prices and the customer service was rude.

4 years ago

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terryjamison Gulfport, MS

Geico was one of the worst experiences i’ve had with insurance. They were rude on the phone when i had a problem and didn’t do anything to help!

5 years ago

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Madison Scott Pleasant Grove, UT

I never felt they were my advocate in a car accident I experienced. It wasn’t my fault and I felt as though I had no one to help fight my case.

5 years ago

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Monette Major

Ok, but just ok. I hit 2 deer in an 18 month period and the nearly doubled my rate!

4 years ago

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ayman m elattar Staten Island, NY

Too expensive paying about 500 dollars each month for 2 cars one of them is liability

7 years ago

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Rocio Diaz Tallahassee, FL

GEICO is very expensive compared to their competitors and do not cover claims in their entirety. Do not recommend.

3 years ago

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JW Hoffman, NJ

Totally over price customer services are good, but overall the prices are not the best for auto insurance

3 years ago

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KELLY Bluffton, IN

Too much. I pay over 100.00 a month for one car and one driver and I'm 40.

7 years ago

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LAWRENCE Odell

Prices are too high for a cstomer with no tickets and no claims.

7 years ago

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K R Fairfield, CA

Very poor after sale customer support via the telephone

7 years ago

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