GEICO Auto Insurance Logo

GEICO Auto Insurance

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1,129 User Reviews

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Author: Kaitlyn Short

LAST UPDATED: June 11th, 2024

GEICO is one of the most well-known car insurance companies. It's known for its popular, humorous advertisements and for saving people money on auto insurance.

GEICO can help you save money by customizing your policy to what you need and qualifying for discounts. GEICO also helps you understand car insurance through helpful information on its website and its coverage calculator.

If you want to quickly see car insurance quotes and save money, GEICO is worth considering.

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The Good

  • Positive Reviews
  • Online Coverage Calculator
  • Online Quotes
  • Customizable Policies
  • Competitive Discounts
  • Helpful Mobile App
  • Auto Repair Xpress® Program
  • Educational Information
  • Additional Insurance Products

Positive Reviews

Best Company has received a majority of positive GEICO car insurance reviews. Reviews reveal customer satisfaction with cost, customer service and claims.

Reviewers also appreciate the convenience of using GEICO's mobile app and website.

Online Coverage Calculator

GEICO has an online coverage calculator that can help you learn more about the kind of coverage you need. This calculator considers information like life events, the kind of coverage you want to add to your policy, and your vehicle ownership.

If you're just starting to look into car insurance, this calculator will help you figure out what kind of coverage you should include with your policy.

Online Quotes

GEICO also offers online quotes. These quotes help you quickly see insurance rates and can help you find savings on the auto insurance coverage you need.

You can also receive assistance from GEICO's local agents. They can answer your questions and help ensure that you get a policy that meets your needs.

Customizable Policies

GEICO allows you to customize your car insurance so that it covers everything you want in a policy. While you'll have the legally required coverage, you can also add coverage for emergency roadside services and rental car reimbursement.

Most states require car insurance policies to cover bodily injury, property damage, and uninsured motorists.

Other beneficial types of coverage are collision, comprehensive, medical, emergency roadside assistance, and rental car reimbursement. Comprehensive coverage offers protection for non-collision damage.

GEICO's coverage options mean that you can find an insurance product that meets your coverage and budget needs.

The ability to customize your policy allows you to purchase additional protection or save money depending on what you need.

Competitive Discounts

As a GEICO customer, you can save money on your car insurance rate with many different kinds of discounts:

  • Good driver (5-year accident-free)
  • Multi-vehicle and multi-policy
  • Driver's education
  • Good student
  • Senior driver
  • Military
  • Federal employee
  • Student driver
  • Member and employee discounts (alumni organizations, etc.)
  • Car features (e.g. anti-lock brake system, air bags, daytime running lights)

With such a broad range of discounts offered, you'll find even more savings on your car insurance premiums.

Helpful Mobile App

GEICO makes managing your car insurance policy easy to do through the GEICO app. You can report claims through the GEICO mobile app, which makes the claims filing convenient.

Auto Repair Xpress® Program

If you've submitted a claim and your car needs repairs, you can use GEICO's Auto Repair Xpress® program. This program makes getting your car repaired easy. You'll drop off your vehicle and pick up a rental. The representative will keep you updated on the status of the repairs. Once the repairs are finished, you'll return the rental and pick up your car.

Educational Information

GEICO's website also has helpful educational information on car insurance. You can learn more about the coverage required in your state and what additional coverages you can add to your policy for more protection.

Additional Insurance Products

In addition to car insurance, you can purchase life insurance, renters insurance, homeowners insurance, condo insurance, business insurance and more through GEICO.

If you're looking for a one-stop insurance shop, GEICO is a great option.

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The Bad

  • Negative Reviews
  • Must Provide Personal Information to View Quotes

Negative Reviews

Although GEICO auto insurance reviews on BestCompany.com are mostly positive, the car insurance company has also received a fair number of negative reviews.

The reviews include communication issues with customer service representatives. These communication issues lead to misunderstandings of coverage and billing issues.

Reviewers also complain of wait times to reach a representative. Others had issues with claims.

While GEICO has mostly positive reviews, it's important to consider these complaints before deciding to buy an auto insurance policy.

If you're concerned about these negative reviews, you can find another car insurance provider that has a lower proportion of negative reviews.

Must Provide Personal Information to View Quotes

Before you can view quotes on car insurance, you need to provide your zip code and other personal information. This information includes your driver's license, address, and car's Vehicle Identification Number (VIN).

If you're just in the research stages, you may not want to provide this information. However, an auto insurance provider will typically require this information to show realistic quotes on policies.

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The Bottom Line

If you're looking to save money on car insurance, GEICO is worth researching further. You can save money by customizing your insurance policy and by qualifying for GEICO 's many discounts.

GEICO has primarily received positive reviews on BestCompany.com, which is promising.
However, it has a higher proportion of negative reviews compared to other auto insurers. Considering these reviews will help you make a good purchase decision.

With GEICO insurance, you can also benefit from a helpful mobile app that makes filing claims convenient. You can also have peace of mind when you're getting covered repairs by participating in GEICO's Auto Repair Xpress® program.

While you do have to provide personal information to view quotes, the savings and service offered by GEICO make it worth considering.

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User Reviews

Star Rating

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3.8

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1,129 Reviews

Review Breakdown

5 grade

53%

4 grade

16%

3 grade

6%

2 grade

4%

1 grade

22%

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Review Source

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Rebecca Colley

Been with them 30 years and premiums continue to rise and it seems to be more expensive as we've had only a couple low paying claims. Need to reivew for sure when we get a moment!

7 years ago

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Odao Ogbonmwan Mableton, GA

My rates went up so much after my second accident even though I wasn’t at fault! The first claims adjuster that I had wasn’t very helpful and wasn’t very nice to my mom and I, but they ended up getting another person who was much more helpful and patient with us and our questions. My current collision adjuster, Andre works really hard on my claim and keeps us updated on what’s going on. The benefits are also good too but I’ll probably be looking for another insurance company soon to get lower rates.

5 years ago

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Tom S Coram, NY

I have been a customer of this company for 25 years. We're recently experienced an accident while stopped at a red light. While the claim was ultimately resolved and the vehicle was repaired and all costs covered by the other driver, I had to contact the company several times for updates to the claim and to push it through to completion. They're was no contact initiated by them throughout the entire 6 week process and I believe had I not contacted them multiple times, this claim would still be ongoing. I am very disappointed with the lack of support they provided.

5 years ago

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Eduardo Melbourne, FL

Very disappointed with the attitude of the company, I have been a customer with automatic payment for 5 years, and every chance they have either a change of address, including new drivers or withdrawing them always increases the rate. They even increased the rate after removing a driver, which when I included they increased the rate. I feel cheated and I will change for a much lower value.

5 years ago

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Luke Gibson Provo, UT

I've had Geico for many years and they're okay. Their website functionality and customer service is very good. However, when I actually did have to make a claim, it seemed like I was going against the grain in every way to get them to pay up and help me out. It seemed I was suddenly talking to the B-team of customer service reps and it was a difficult process, making it almost not worth it with the risk of my premium rising. I don' t think this is unique among auto insurance companies however, and their prices are very good.

7 years ago

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Doyal Stewart Salt Lake City, UT

We swapped to Geico a few years ago after my last insurance company decided not to take care of me when a car hit me when I had the right of way as a pedestrian. We were both represented by the same insurance company and didn't get what I deserved. Geico has had good prices, and mediocre at best customer service. I have had some issues with them, but the price is good.

7 years ago

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rosemary Ali Sicklerville, NJ

I had Geico car insurance for about 8years and add on my husband and others that were part of my household. They were great at taking my money until I was in a serious accident & they tried every tactic to not pay. It was very disheartening at the time, I had so much to worry about with my recovery, had no car, had to retain a lawyer & was constantly on the phone with customer service. It was a horrible experience & I ended up leaving to go to liberty mutual. I have been with them for years with no issue & when I was in a small rear ended accident they were accommodating & had no issue covering anything.

3 years ago

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Jessica Archuleta Riverton, UT

We have Geico. For the most part they have been good. However, recently I had to make a change and the app said I had to call in so I did. The automated system kept saying it didn't understand me but eventually it said I could make the changes in the app and a special link was sent to me. I used the link and it eventually said I still had to call in to make the changes. So by the third call I was able to make the changes to my insurance. I was also told my new payment would be a certain amount but when they emailed me the updated info my payment next month is an additional $110 dollars and going forward from there my monthly payment is $47 dollars more a month then what I was told over the phone.

4 years ago

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Carol Lewis Myrtle Beach, SC

As a former customer, I would have to say they are good at some things like customer service. However, their prices go up without notice and they often are now higher than other companies. No longer are you receiving the 15% or better discount.

4 years ago

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Tanner Cook Gilbert, AZ

I had Geico for my auto insurance for a few years, and initially they were saving me a lot of money. Over the years, my rates have gone up, and I was able to get a much better rate with a different company. they were good for the time being, but it always pays to shop around!

6 years ago

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Julie Firkins Orem, UT

we have been with geico for about 6 years. my daughter recently was in an accident, the other driver was at fault. geico has been super helpful in covering her medical needs,they will then collect from the other persons insurance.

7 years ago

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Jodee McKeon Houston, TX

We had a great experience with Geico for many years. They gave us a good rate for quite a while. Eventually though they did raise it and we had to switch to another company. They made it really inconvenient and difficult to cancel our policy. Which motivated me even more to leave. Overall I think they are a decent company but they didn't care enough about keeping us as customers to address the rate spike that we weren't comfortable with, so they lost us. We found better rates elsewhere for the time being.

3 years ago

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RodrigoRamirez Austin, TX

I've used this service for around 3-4 years now and it's I guess as good as I need it to be for a simple auto insurance. There are definitely some fees or services I was being provided at extra costs I wasn't aware of at first. Thankfully, after doing some digging into the website, I was able to make those changes to take out things I don't feel I personally need for my insurance policy. Thankfully, I was able to make those changes with ease and will continue using them.

5 years ago

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Cathy Sewall Potts Camp, MS

The people where nice and the prices were fair, but they like to give you the run around! Like they needed confirmation of address, so I faxed two pages to them, they still dropped me because it was supposed to be on one page???? They didn’t cover me for the three months I paid for nor did they return my money! Plus I had to pay for my son who doesn’t even have a license yet because he’s to young, but they said it because he could steal my car??

5 years ago

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Richard Gilson New Haven, CT

The coverage is great the service and the automatic prompt is pathetic it let you sit there for hours ask you all this information and then you just sit there and wait whoever wrote that program was pathetically overpaid

5 years ago

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James Goodman Port Orchard, WA

Geico is fine, and they are cheaper than most, but their claim service wasn't as fast a anticipated. I waited two days to hear back if my claim was going to be processed. And after an accident it's a stressful time, so waiting for the insurance to call, unfortunately heightens all anxiety that could be avoided with quicker service.

3 years ago

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Yael Fort Myers, FL

I am new customer of GEICO and have already experienced hiccups with my services and policies. The start up process was seamless but now as an active customer I am not very happy with their customer service and response time.. Longgest waits ever for a very personal and serious service!Do better gieco!

3 years ago Edited October 18, 2021

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Mike Grove Atlanta, GA

I had GEICO for several years. I had 3 accidents that WERE NOT my fault and they raised my premium through the roof. And no matter who I talked to or how much they agreed that the accidents were not my fault, they still would not budge on their price. Good riddance!

3 years ago

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Lisa C Johnson Capitol Heights, MD

I had Geico for over 5 years. I had a couple of accidents and then they promptly dropped me. I feel that they are not loyal to their customers. However, they did find me my current auto insurers. They suggested I look into Progressive and I've been with them since.

4 years ago Edited September 14, 2021

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Mark Stansell Boynton Beach, FL

Customer service is meh. They aren't fast at replying to email requests, . Their sales pitch is hard! And they will raise your rates in very unnoticeable amounts until one day you wake up and realize you are paying 40% more than you did last year.

4 years ago

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Lethia Johnson Tallahassee, FL

I never had to file a claim with geico, but I always enjoyed their customer service. I will say that i am no longer with the company because their rates were twice as expensive as the other companies in the area. So I would shop around before buying insurance from them.

5 years ago

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Dwhoush Slidell, LA

I had Geico for a couple months, it always felt like I was being milked for more money. I liked the fact I had a local agent. Still tho, I would get different answers from different levels in the company. It was not a pleasant experience.

5 years ago

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Lindsey A Brown Lehi, UT

We had Geico Auto insurance for several years and found that our rate was much higher than we should have been paying. After shopping around we ended up switching and saved quite a bit of money elsewhere while also getting better coverage.

6 years ago

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Kristiane R Durfey Pleasant Grove, UT

We have never had any issues or problems with Geico insurance. Their rates were competitive and sufficient for our needs. We never had to file a claim with them so I'm not sure if it's more difficult or an easier process than the others.

6 years ago

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Hannah Cummins Gilbert, AZ

Geico was quick to call following an accident and was ready to submit the paperwork for paperwork. I have not had them personally but they were relatively easy to deal with when I was in an accident with their customers. I would say be prepared to answer questions quickly because they will try to pay you the lowest amount as fast as possible.

6 years ago

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Bob Conley Crestwood, KY

They are a good company, but I want an insurance agent. Everything I did with them was online. That is an efficient way to do business. I prefer a more personal touch. I went with a local company with an office close by and an agent that knows me by name.

6 years ago

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Ladie Lavender Eastsound, WA

Had this insurance for awhile. It was okay but then when I added another person to my insurance they insisted that I start all over so I lost my loyalty status.

2 years ago

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Dana C. Hamilton

Rates went up without an explanation. We had an accident with accident forgiveness. Then I used glass service to fix a ding and our rates went up the next month.

7 years ago

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Maryayb Draper, UT

You may save a bit but if you ever have a claim know that they will insist on using aftermarket items for the repair. The quality may not be as good as manufacturer quality items.

6 years ago

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Shelbi Griggs Houston, TX

They make it really easy but they didn’t give me very much money for my car when it was totaled. Changed insurance companies after that.

3 years ago

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Amy Boren American Fork, UT

Their rates were ok and their customer service was great. They were unable to get us a price that we were wanting so we went with another company.

5 years ago

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Mrs. Clark

I have been with Geico for over 10 year without any claims. I believe they should lower my monthly insurance rate, its way to expensive.

6 years ago

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Mohamed Attia Springfield, VA

they always start out with fair price and then it keeps going up. also their basic coverage is really low, compared to other companies. read the details

3 years ago

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Bethany Rockville, MD

GEICO’s provides quality auto insurance, in my experience. Their service representatives are professional and helpful, and really think for customers.

3 years ago

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Mary Haring Sandy, UT

I like it. It saved me money when I first moved over but I’ve been with them for a while now and don’t have any new discounts. That kind of discouraging.

5 years ago

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Fay Falatea Kaneohe, HI

I was a Geico customer for years. I liked them at first but the cost was going up. Customer service wasn’t so great as well a o I switched to State Farm.

5 years ago

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Tony Riverton, UT

Very easy to get a quote and the call center representative was helpful. However, they didn't have the best rates available, so we switched to Progressive.

5 years ago

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Tony's Babygirl Staton MO

Has reasonable rates. Covers lots of areas that some insurance charges more for. Love the great service

1 year ago

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Sade Makinde Randallstown, MD

The customer service is good but the price keeps going up despite accident forgiveness and longevity with the company.

6 years ago

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Mrs. V Jacksonville, FL

I've only had Geico for about a year and so far so good. I think I pay too much for insurance and Geuco offered the lowest premium for full coverage.

3 years ago

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Joanne_motherofanangel Shelby, NC

I had geico for quite awhile. They were great until my insurance went up gradually but rapidly and I wasn't notified the reason.

3 years ago

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The Man Flake Rio Rancho, NM

Geico has great customer service, I don't like how expensive it is but other than that they seem to cover my insurance well.

4 years ago

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Juliann Mecham Managua, MN

I have heard so many great things about Geico Auto Insurance. They honestly care about their costumers and have great costumer service.

5 years ago

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Seth Managua, MN

I’ve had Geico at two different points in my life and both have been the cheapest insurance but they lack with customer service.

5 years ago

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Julie Spanish Fork, UT

I like the email communication and that I get a discount if I pay for multiple months. I dislike that my payments go up every 6 months.

5 years ago

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Tiffany Sanders Saratoga Springs, UT

Had an accident that was not my fault, adjuster wasn't interested in my point of view, just decided I was at fault. Very disappointing

6 years ago

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Bella Houtz South Jordan, UT

Geico was more expensive than a lot of companies. When I needed car to get fixed had small amount of authorized companies to fix my car.

6 years ago

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Anna Bichiashvili Belle, MO

They have been my provider for many years. They're always there when I call on them.

6 years ago

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Jim

high rates for motorcycle insurance. had to go to a different company for my motorcycle insurance

7 years ago

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ashley mann Silver Spring, MD

Geico auto sucks as far as handling not at fault claims! Wouldn't recommend for quality but for price

4 years ago

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