Name: Tax Defense Network
Rating: 4.9

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Verified Customer

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Kara Moore West Chester, PA

Simple explanation of interaction with RO, and understanding of next steps

7 years ago

Reply from Tax Defense Network

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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none Huntington Station, NY

customer service I need my rep. to communicate with my accountant. I don't always understand what he wants. He does have contact info.

7 years ago

Reply from Tax Defense Network

Would you be willing to contact us at 888-829-0563? We can definitely make adjustments if needed with how things are being handled.

Dec. 21st, 2018

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Verified Customer

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John Lippi Santa Cruz, CA

They have very good customer service and they get back to you quickly

7 years ago

Reply from Tax Defense Network

John,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Verified Customer

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Jeffrey Orange Park, FL

Great results everything was the way they explained it would be

7 years ago

Reply from Tax Defense Network

Jeffrey,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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arthur demarchis Greenville, NC

Several months ago I called TDN and told then to stop charging my account $27.99 per month. That charge is still taking place.

7 years ago

Reply from Tax Defense Network

Arthur,

That is for our tax safe product. I will have someone contact you today with confirmation of stop payment.

Dec. 21st, 2018

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Verified Customer

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Joseph

The customer representatives were very responsive and they solved my problems.

7 years ago

Reply from Tax Defense Network

Joseph,

Problem solving is our middle name. Thank you for your review.

Dec. 17th, 2018

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Troy Holland, TX

I am not happy with them. Communication was weak, and I ended up with more taxes than I started with.

7 years ago

Reply from Tax Defense Network

Troy,

Please contact us at 888-829-0563. We don't want you leaving in a worse situation.

Dec. 17th, 2018

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Verified Customer

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Belinda Philadelphia, PA

This company is understanding and polite. This service is worth every penny.

7 years ago

Reply from Tax Defense Network

Belinda,

I'm glad you feel this way. Thank you for your review.

Dec. 14th, 2018

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Jessie Killeen, TX

They have always been available when I call. They provided good service.

7 years ago

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Steven Amarillo, TX

They charged me $4,000 on something I could've done myself. I don't trust them, because they implied that they were going to be able to take care of it.

7 years ago

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Verified Customer

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Robert Lawton, OK

They take into consideration what you have going on and what needs to happen.

7 years ago

Reply from Tax Defense Network

Robert,

I am so glad you felt this way. Good Luck!

Thank you for your review.

Dec. 14th, 2018

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Verified Customer

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Dwone Byram, MS

It's easy to get ahold of someone. They do the job they are needing to do.

7 years ago

Reply from Tax Defense Network

Jacqueline,

Please contact us at 888-829-0563. I want to ensure that you are well taken care of.

Dec. 14th, 2018

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Janice Atlanta, GA

They didn't really do anything for me but set up a payment program. I think I made a mistake in going with Tax Defense Network.

7 years ago

Reply from Tax Defense Network

Janice,

We do not want you to feel this way. Please contact us at 888-829-0563 so we can fix this.

Dec. 14th, 2018

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Verified Customer

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Ellen

They were able to guide me every step of the way and explain in detail

7 years ago

Reply from Tax Defense Network

Ellen,

Follow our guidance to a peace of mind. Hopefully, that is where you are now.

Thank you for your review.

Dec. 14th, 2018

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Verified Customer

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Rob

Great service, great commuication, resolved my issue in a satisfactory manner.

7 years ago

Reply from Tax Defense Network

Fantastic news! Thank you for your review.

Dec. 14th, 2018

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none

Because I have worked with some agents that were not on top of what they we're doing.

7 years ago

Reply from Tax Defense Network

Hopefully we were not some of those agents. Thank you for choosing us to help you.

Dec. 17th, 2018

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Kim Champion

I was lied to I was told that I''d only be charge $500 for their services & that was not the case liars & thieves and I won''t recommend them to anybody I know

7 years ago

Reply from Tax Defense Network

Kim,

We would love to discuss this in more detail. Please contact us at 888-829-0563

Dec. 21st, 2018

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steve Barrington, IL

they stuck with me until they could get me the best possible resolution

7 years ago

Reply from Tax Defense Network

Steve,

We would never leave you! Thank you for choosing us to help with your resolution.

Dec. 18th, 2018

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Jackie Monument, CO

They lost my W2s, calculated my taxes incorrectly twice and wouldn't return calls. I'm going to have to contact another attorney to fix the issues I have now.

7 years ago

Reply from Tax Defense Network

Jackie,

We would love to discuss this in more detail. Please contact us at 888-829-0563. Don't leave us just yet.

Dec. 21st, 2018

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none are wothy Jacksonville, FL

poor response time. couldnt talk to the preparer. 5 different account reps. had to start over 5 times. canned input system no customization for clients needs

7 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563. Your specific needs are very important to us.

Dec. 21st, 2018

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Verified Customer

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Mayra Rowell

They delivered what the offered. Very friendly, always updating me on my case.

7 years ago

Reply from Tax Defense Network

Mayra,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Efrain Calexico, CA

They're very professional, they answer emails and calls right away.

7 years ago

Reply from Tax Defense Network

Efrain,
We love this! Thank you so much for this fantastic review.

Nov. 15th, 2018

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Douglas Alexandria, VA

There are long gaps of time when I haven't heard anything from them. It can be months.

7 years ago

Reply from Tax Defense Network

Douglas,

Thank you for your review and choosing us to assist with your matter. We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 21st, 2018

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Anonymous

They have good, knowledgeable people who are able to get results.

7 years ago

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Michael Marion, IN

When I call them they provide good service. They know what they are doing.

7 years ago

Reply from Tax Defense Network

Michael,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Anonymous Aubrey, TX

They're responsive and keep you up to date on what's going on with your case.

7 years ago

Reply from Tax Defense Network

Anonymous,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Anonymous Riverview, FL

Depending on the individual you get, you will get excellent service. There were a few that weren't so great.

7 years ago

Reply from Tax Defense Network

Anonymous,

Thank you for your review and choosing us to assist with your matter. I hope you do not encounter anymore bad apples.

Dec. 21st, 2018

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Michael

They're awesome, nice, and always help you out and call you back on time.

7 years ago

Reply from Tax Defense Network

Michael,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Christina Wilkes-Barre, PA

When I dealt with them in the beginning, they were fantastic. But now it's difficult communicating and getting information.

7 years ago

Reply from Tax Defense Network

Christina,

Please contact us at 888-829-0563. We would love to get you answers.

Dec. 21st, 2018

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Brian

They are unresponsive. They don't respond to emails or phone calls. I called to make an appointment and never heard back. Tried calling multiple days in a row to no avail.

7 years ago

Reply from Tax Defense Network

Brian,
We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Verified Customer

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Ms. Jones

Very helpful and patient. Handle problems in a timely manner

7 years ago

Reply from Tax Defense Network

Ms. Jones,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Verified Customer

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Lori

They have excellent customer Service and have answered all my questions

7 years ago

Reply from Tax Defense Network

Lori,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Verified Customer

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Nora in DC

The staff at Tax Defense Network is very efficient, and stays on top of things.

7 years ago

Reply from Tax Defense Network

Nora,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Robert Mobley

They handled my tax issue professionally and in a timely fashion, would use them again.

7 years ago

Reply from Tax Defense Network

Robert,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Robert & Mary Burden Modesto, CA

Worst experience ever. Our advocate rarely answered our calls or emails. Once they goy our money it was like we never heard from them again. We deserve a refund.

7 years ago

Reply from Tax Defense Network

Please contact us at 888-829-0563. We will be able to discuss your situation more and come to a resolution.

Jan. 9th, 2019

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Edward Cofferen

They didn`t communicate with us at all and did not even let us know what they were doing and just told us to pay what was said we owed . Complete ripoff of our money!

7 years ago

Reply from Tax Defense Network

Edward,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Anonymous Warwick, NY

Don''t get back to you. Had to do most of the work myself. Change personal mid stream with out notifying you. Could have delt with the IRS myself and had the same results.

7 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Anonymous San Ramon, CA

Lack of communication I even sent that email asking if I qualify for tax relief forgiveness no response not good

7 years ago

Reply from Tax Defense Network

Anonymous,

Please contact us at 888-829-0563. We can answer your questions and ensure that we will get you communication.

Dec. 31st, 2018

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BM Temecula, CA

I have been working with them for 3 years and still trying to resolve after my husband passed away just wanting to be done with it all

7 years ago

Reply from Tax Defense Network

BM

We would love to get you answers and into a resolution. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Adrian Douglasville, GA

Terrible service and outcome. What they claim to have done for me I could have called the irs and used the money paid to defense network to pay thebits

7 years ago

Reply from Tax Defense Network

Adrian,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Patricia Van Nuys, CA

Because they made my even more and they only got me payment agreements something I could have done myself and charged me thousands. The worse experience of my life.

7 years ago

Reply from Tax Defense Network

Patricia,

I'm sorry to hear this. We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Verified Customer

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Excellent overall

Great communication, very supportive, & Excellent tax resolution

7 years ago

Reply from Tax Defense Network

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Verified Customer

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Brenda Temple Hills, MD

Very professional and personal and very knowledgeable about the tax laws

7 years ago

Reply from Tax Defense Network

Brenda,
Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Ricky Gainesville, FL

This is the third time I've used them, and my experience this time has not been as good. They haven't been responsive at all, I'm not very happy with it right now.

7 years ago

Reply from Tax Defense Network

Hi Ricky,
This is unacceptable. We would love for you to give us a call at your earliest convenience so we can get this squared away.

Please contact us at: 877-856-5118

Nov. 16th, 2018

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Francis Ramona, CA

They help me a lot, but sometimes they don't always get back to me in a timely fashion.

7 years ago

Reply from Tax Defense Network

Hi Francis,
We are happy we could help. Your feedback on our time management is appreciated as well. We love constructive feedback because it allows us to improve moving forward.

Nov. 16th, 2018

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Vincent Chester, SC

It was a desperate time for me when I signed up for tax relief so I thought it was a good call. But after they worked on it, the government garnished my check again.

7 years ago

Reply from Tax Defense Network

Hi Vincent,
We are very sorry this has happened to you. We would love for you to give us a call so we could look farther into this.

Please contact us at 877-856-5118

Nov. 15th, 2018

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Brian Giddings, TX

They were very helpful but they haven't sent over any paper work.

7 years ago

Reply from Tax Defense Network

Hi Brian,
we love hearing that we were helpful but we need to get a hold on that paperwork. We will be falling up to get a hold on this. Thank you for this review.

Nov. 15th, 2018

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Lynn Columbia City, IN

Customer support was always there and the accomplished the goal.

7 years ago

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Bonnie New Market, AL

To get ahold of someone, it meant that you had questions and needed feedback and not everything worked up front and honestly. They gave poor service and I cancelled.

7 years ago

Reply from Tax Defense Network

Hi Bonnie,
We hate hearing this. We loved a second chance to work this out with you.
Please contact us at: 877-856-5118

Nov. 15th, 2018

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Linda Olson Colfax, WA

They helped alleviate a lot of stress and find resolution to my situation

7 years ago

Reply from Tax Defense Network

Hi Linda,

We understand that these issues can cause much stress so we are relieved to hear we helped in reducing that for you. Thank you so much for your comments.

Jul. 20th, 2018