Name: Tax Defense Network
Rating: 4.5

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Cynthia Stong Terre Haute, IN

I ran into financial issues due to previous year of taxes not being reported correctly. I reached out to Tax Defense and was told on the front end that my situation with my debt and heal issues would be a good case to get the $7,000 tax reduced or absolved. Of course their fees were approximately $2,600 which was my entire savings. I could have used this to settle with the IRS. They told me that by absolving my debt would cost this and that would be all that I am looking at financially. 7 months later and several attempts at getting this resolved, all they could do is set up payments that really cut into my budget of $145.00 and now the balance I owe to the IRS is $13,147.54! They claim to have all this success and great rating. Their customer service is good but how could they not help me, a single woman who supports herself and OBVIOUSLY has no money to pay the IRS. I feel I was totally deceived and there is nothing I can do now that they took my money upfront. My suggestion, is get a CPA to work with the IRS or some other company.

7 years ago

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Dan

Don't get fooled by TDN! Our odyssey with TDN began when we received a notice from the IRS for failure to respond to an audit. The audit was for 3 years and somehow we owed 75k+ even though we had paid taxes. We explained the circumstances of the issue and was told by TDN they could help us for $7500!! We were very concerned and naïve about the process and paid the fee upfront in two installments. This fee had to be paid in full before TDN would begin any services. Needless to say TDN sold us a bill of goods that did not hold up. There are too many bad things to list here but in the end we ended up owing the IRS the same amount for the years audited; had taxes filed late for the following year because TDN took over 1 year to complete and file the taxes; and then TDN refused to help us resolve with the IRS unless we agreed pay more money to continue services. One really frustrating issue was that they frequently transferred our account to the "new" person in the office causing delays and significant time on the phone re-stating the issues and background to bring that "new" person up to speed. The only reason we give TDN a rating of "1" is because the first person who initially handled our account was an advocate unfortunately she left TDN because she was overworked and underpaid. Bottom line do not use TDN!!

7 years ago

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Larry Coleman

I contacted these folks, 1st they made sure I knew that they only take on cliets that meet their criteria and our case may not apply. We owed $ 80,000 + due to closing a business and capital gains from that. The attourney we spoke with made his consultation to check out our case and then promised to contact us on a Saturday to go over his findings. He never got back to us. But my wife pusued the case with the IRS and on her own was able to get the Offer in Compromise we requested help from the TAX DEFENSE NETWORK. THEY FAILED TO HELP AND RESPOND BACK RESPONSIBLY, OUR DEBT WAS REDUCED TO $12,000 WITH NO HELP FROM THESE FOLKS i WOULD NOT RECOMMEND THEM TO MY ENEMIES!!!!

7 years ago

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Maxine Opperman New York, NY

I engaged Tax Defense Network because of the positive reviews received online only to learn otherwise. They delayed and delayed, passing me from one person to the next without actually performing any work. The only thing they did do aggressively was tap my bank account. I sent all back returns promptly only to learn nearly 2-months later that the person on their staff I sent them to was no longer assigned to my case but that person and the organization overall did not have the decency to provide me with any information. Do yourself a favor and stick with not-for-profit organizations when pursuing assistance for tax-related matters. Their motivations differ and are better placed.

7 years ago

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Robert Gardner Sheboygan, WI

This company works very hard at getting you to a resolve with the IRS. They are a pleasure to work with. I would definitely recommend them for your tax issues.

7 years ago

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K. Winslow

TDN charged me over $8,000, for the WORST service I've ever experienced! The first person told me a few days before Christmas to "... liquidate my 401k and pay the taxes, have a Merry Christmas...." When I explained that I received a monthly income from that account, she shifted me to a 'supervisor', then gave me to Mr. B. He wound up getting me into an unsustainable payment plan for NYS, taking a third of money needed for rent, and caused me to have to overdraw my 401k just to pay rent & utilities. He NEVER addressed the IRS issue, and made it sound like the world would end if I didn't sign off on the payment plan for NYS. I eventually wanted a refund. I was offered $2,500, which came with a caveat that I sign an agreement not to speak ill of the company. I refused, and I NEVER got the refund. I complained to the BBB and I still haven't had any resolution, and the payment plan nearly bankrupted me.

7 years ago

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Bel

Good service. it's just sometimes they're hard to get hold of. The main CPA should have an assistant that clients can talk to in case the main CPA is not available. Otherwise it's good once you actually talk to them

7 years ago

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Anthony Monroe, CT

They managed to get what I wanted after a lot of going back and forth. It took time, but ultimately it was worth it. I am glad I went with this company in the end.

7 years ago

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Stacey Alourdas Woodland Hills, CA

Tax Defense Network was awesome. They helped me with our tax situation quickly, as promised. I will be recommending you to anyone who needs help. Thank you so much.

7 years ago

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Dennis OBrien

This company was very professional with helping me with my tax problem.The company took away my burden and worry. I would recommend this company and there employees.

7 years ago

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Lawrence Homer Richland, WA

I owed back taxes - After doing some reviews of companies, I went with Tax Defense Network. After discussing my issue with them, they said they could help. Signed a contract and gave them all my information and started a payment process to TDN. Bottom line, I got the same repayment program through them that I could have gotten through the IRS. So, after several months of negotiating between the IRS and TDN (after which time I had finished paying off my bill with TDN, which was substantial), I still owed the IRS all the money from the original bill. Now it would seem that TDN could have told me right up front that they could not help me and saved me at least some of that payment. So, if you are looking for help with any tax relief company, make sure get some assurance upfront (hopefully in writing) that their payment is based on the success of the case.

7 years ago

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CHRISTOPHER SPRATLEY Birmingham, AL

Christopher Spratley. Debrah A. was most helpful. This is a first time for me so it was a little hard for me to understand. But she was with me all the way. Thank you Debrah. God bless

7 years ago

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Glenna Sterling Heights, MI

My tax defender advisor Diane N felt like a family member. Diane was very comfortable to deal with and extremely knowledgeable about the entire fiasco.

7 years ago

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Linda Romano San Jose, CA

Knowledge, persistent nudging by Deborah A helped me do what I knew needed to be done. It is a relief that all my concerns have been addressed and finalized.

7 years ago

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Steve Morello Houston, TX

DeeDee kept me informed and made sure everything was timely and in order. I greatly appreciated how she kept informed and walked me thru every step. Wish I had done it sooner.

8 years ago

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Sedrick O. Smith Greenville, AL

Tax Defense Network helped me out a lot. They have great customer service. If anyone else need any help I would definitely recommend them to Tax Defense Network.

8 years ago

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Evelyn Rodriguez Union City, NJ

We were very please with out come of my son tax problem, We want to thanks Mark Giles, Joe Rehm and the rest of the staff for they outstanding work again Thank you

8 years ago

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Monica Crawford

Phenomenal service with this company. Highly recommend them! They never stopped working on our behalf, from day one! We knew who was on our side, Tax Defense Network!

8 years ago

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Sophia Harvey

Tax Defense Network has already filed our return for 2015, they're on the ball. Great company to work with, with dedicated people and amazing customer service. Thank you Tax Defense Network!!! You are the best!

8 years ago

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Alvin Santiago

Great people, great service, great outcome. We could not have asked for better service. We know why they're A+ rated with the BBB. They're fabulous.. Thank you Tax Defense Network!

8 years ago

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Ray Oliver

Tax Defense Network is the best in the business. We had a debt of over $18000 from years of getting behind. Thankfully, we found TDN and they helped us put this debt behind us.

8 years ago

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Van WA

Tax.defense group is a,scam! I paid 5 k and 2.days after they got their last payment. I called to remind them I was a customer and they printed out forms that were partially filled out and had the grammatical errors of a.12 year Old from Sarah and was informed, I have to fill out the rest of the lien release papers. This wasn't what I was promised my Chris who is the slick used car salesman of this hell trip. Then Sarah told me the mysterious lawyer.who is always.talking to the irs and never once.called me. Could not be reached. I have asked in about 5 different emails to.be given his name,and bar number. No answer. Chris .wants to talk on the phone. I prefer email as nothing he verbalized to this point has come to attrition. So what I have Is partially filled out offer,that Sarah assures me.would. Not.pass because the price was.to low, what is the point of their exercise then? Total waste.of,money would like to see the refund policyfjf

8 years ago

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Sonya Greer

I was hoping to not have a tax debt at all, but I know that's not possible. Tax Defense Network got us into a super low payment and how we only have to pay it for 3 more years, instead of 10! Thanks, Team Tax Defense

8 years ago

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Erika

Thank you so much, Tax Defense Network. You have saved my life and my family's life. I can now put my kids through college and not have to worry about the IRS taking it all!

9 years ago

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Karle G Los Angeles, CA

If you are looking for cheap, unreliable tax help, GO SOMEWHERE ELSE. Tax Defense Network is top notch and the best in the country as far as I'm concerned. Great service, great people, great solutions! Thank you TDN!

9 years ago

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Frankie W Manassas, VA

Working with Josh and his team of tax professionals was super easy and worth every dime. Tax Defense Network is a class act. No company is perfect, but they try really hard to be and I applaud them for that.

9 years ago

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Ann Brad Los Angeles, CA

Thank you to Tax Defense Network and their team of tax professionals and attorneys. Never would we have been able to get his done without their help and guidance. I'd call them again if I ever needed them!

9 years ago

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Kay

These folks were so easy to work with and made the whole process less stressful.

6 months ago

Reply from Tax Defense Network

We're happy to know that our team made this a positive and reassuring experience for you. Thank you for your business and this great feedback for our representatives!

May. 9th, 2024

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Verified Customer

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Steve Zimmermann

They come on in their ads like they can reduce the tax burden. That didn't happen. Very disappointing. I could have set up my own payment plan. A waste of 1450.00

2 years ago

Reply from Tax Defense Network

Hello, Steve. Our team will always work to reduce a client's tax burden (when applicable), but unfortunately, not everyone qualifies for these reductions. We're saddened to know that this has impacted your perception of our services. Thank you for taking a moment to leave this feedback. We will use this information to create better client experiences in the future!

Apr. 8th, 2022

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Verified Customer

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Erwin Masukidi Champaign, IL

You guys made me breathed and settle a huge payment agreement

2 years ago

Reply from Tax Defense Network

We're happy to have provided you with such a reassuring experience, Erwin. Thank you for leaving this wonderful review!

Mar. 23rd, 2022

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Verified Customer

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Ivy Brown Baltimore, MD

Easy to apply, fast service , everyone was friendly , excellent attorneys

2 years ago

Reply from Tax Defense Network

Ivy, we are thrilled to hear of your positive experience during your time with TDN. Thank you for choosing our team to assist you with your tax matters!

Feb. 16th, 2022

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Verified Customer

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Elizabeth Ann Ashburn Aurora, NE

They are very responsive, and diligently work to support your need.

3 years ago

Reply from Tax Defense Network

Hi, Elizabeth. Thank you for this great review! We appreciate you taking the time to leave this positive feedback. It has been our pleasure to assist you here at TDN.

Nov. 9th, 2021

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Verified Customer

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James Guier Warm Springs, OR

Outstanding customer service and the outcome was better than expected.

3 years ago

Reply from Tax Defense Network

Hi, James. We are happy to hear that you are pleased with your results and our services. We appreciate you taking the time to leave this feedback!

Aug. 18th, 2021

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Verified Customer

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Richard Palmer Zanesville, OH

They were very good once they got me with someone I could understand

3 years ago

Reply from Tax Defense Network

Hi, Richard. Thank you so much for taking the time to provide this positive feedback. We're happy to have assisted you with your tax concerns!

Aug. 18th, 2021

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Verified Customer

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Carrie Solberg Sparta, WI

Very helpful and put my mind at ease. They did the best they could for me.

3 years ago

Reply from Tax Defense Network

Hello, Carrie. We understand that these situations can be difficult and we're happy to have been able to assist you. We sincerely appreciate your feedback!

Jul. 21st, 2021

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Verified Customer

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Shanon Velcich Loveland, CO

You resolved my tax issues in a timely manner with affordable payments

3 years ago

Reply from Tax Defense Network

Hi, Shanon. We are so happy to hear that you were pleased with your results and with our services. We appreciate you taking the time to leave this feedback!

Jun. 30th, 2021

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Verified Customer

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Walter Rooks, Jr Chattanooga, TN

Efficient service. Great feedback. Will return again and recommend my associates.

3 years ago

Reply from Tax Defense Network

Hi, Walter. Thank you for this great feedback about your experience. We're glad to know you are satisfied with your resolution and with our services. We hope you think of us for your future tax filing needs!

Jun. 15th, 2021

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Verified Customer

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Baylor Fairman Henderson, NV

Amazing customer service. Quick to respond to emails and very professional.

3 years ago

Reply from Tax Defense Network

Hello, Baylor. We're happy to hear that you are satisfied with your resolution. It was a pleasure assisting you!

Jun. 8th, 2021

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Verified Customer

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Willie bell

I didn't get what I needed, I am still paying the 3000.00 for something I could have called tax people and set

3 years ago

Reply from Tax Defense Network

Hello, Willie. Thank you for providing this feedback about your experience. We are very sorry to hear you don't feel that our services were of value to you. We try our best to provide our clients with services we feel will be of benefit to them. This is one of the reasons our company provides free consultations to anyone interested in establishing a tax debt resolution with our team. We appreciate your feedback regarding this matter. We will be reviewing your concerns and the information provided to create better client experiences in the future.

May. 24th, 2021

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Verified Customer

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Roxana Green Union City, GA

I was given great service but they was not able to work a deal to reduce my debt even though I don’t have a job.

3 years ago

Reply from Tax Defense Network

Hello, Roxana. Thank you for your feedback. We are sorry to hear you are dissatisfied with your resolution outcome. Unfortunately, not all of our clients qualify for reductions in their debt, though we will always try our best to determine if a reduction is possible. We appreciate your honesty and thank you for your business.

Apr. 23rd, 2021

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Verified Customer

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Alex Johnston Everett, WA

They were efficient, understanding, and did everything they said they would.

3 years ago

Reply from Tax Defense Network

Hi, Alex. We are so happy to hear that you were pleased with your results and with our services. We appreciate you taking the time to leave this feedback!

Mar. 2nd, 2021

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Verified Customer

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Paul Ewa Beach, HI

Did not deliver what was promised. It took over a year to get my taxes amended they don‚Äôt get back to me in a timely manner expected more for the money I paid

3 years ago

Reply from Tax Defense Network

Hello, Paul. Thank you for your feedback about your experience. We are sorry to hear that our services have fallen short of your expectations. We sincerely apologize for any lapse in communication you've experienced while working towards a resolution for your services. We try our best to work with our clients, by communicating on a schedule that suits their needs based on their preferred communication methods and locations. Please also understand that while resolving tax concerns is an urgent matter, it's important to allow our representatives the time needed to accurately complete your services. Our priority is providing a long-term solution for our clients, so it's important that we get things right the first time. Tax Defense Network is always working to improve our client experiences and your feedback will definitely assist us moving forward. Thank you again for bringing your concerns to our attention.

Mar. 5th, 2021

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Verified Customer

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Tanisha Ferguson

Great customer service and efficient always there with answers.

3 years ago Edited January 10, 2024

Reply from Tax Defense Network

Hi, Tanisha. Thank you so much for taking the time to provide this positive feedback. We're happy to have assisted you with your tax concerns!

Feb. 10th, 2021

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Verified Customer

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Sharon Artis Baltimore, MD

My experience was confusing in the beginning, then I got a new agent and everything went smoothly

3 years ago

Reply from Tax Defense Network

Hi, Sharon. Thank you for your feedback. We are sorry to hear of the difficulties you experienced while working towards the resolution of your case, but we're happy to have been able to turn things around. We appreciate your kind words and thank you for choosing TDN to assist in resolving your tax concerns.

Feb. 1st, 2021

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Verified Customer

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Phillip Moseley

Very helpful and informative. I appreciated the phone calls and updates

3 years ago

Reply from Tax Defense Network

Hi, Phillip. Thank you so much for taking the time to provide this positive feedback. We're happy to have assisted you with your tax concerns!

Nov. 24th, 2020

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Verified Customer

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David

They were very supportive and kept me updated during every step of the process.

4 years ago

Reply from Tax Defense Network

Thank you for taking the time to share your thoughts and feedback with us. We’re happy that you were pleased with our service and your results. If you ever need help with your taxes again, we’ll be here for you

Nov. 5th, 2020

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Verified Customer

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Brett Burkett

Ms. Katrina C kept in the loop with every step of my case and its outcomes.

4 years ago

Reply from Tax Defense Network

Thank you for the positive review. Our team takes great pride in helping people, just like you, find the best solutions for their tax problems. We are so happy that you were pleased with our service.

Nov. 5th, 2020

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Verified Customer

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Mae Campbell Pontiac, MI

Many mistakes monthly have been made especially in the payment area. Also no one gets back to you. I've been waiting on a call almost two weeks

4 years ago

Reply from Tax Defense Network

Hi Ms. Campbell, We will have our client care team reach out to you today.

Sep. 11th, 2020

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Verified Customer

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Douglas A Williams Commerce City, CO

They didn't resolve my tax debt! I'm am still liable for the entire amount due with penalties and interest still accruing

4 years ago

Reply from Tax Defense Network

Mr. Williams,
We will have our management team reach out to you and go over any concerns you have with the resolution we set up for you.

Aug. 16th, 2020

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Verified Customer

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Mark Franke Lake Havasu City, AZ

Good customer service. They did an outstanding job fir my needs

4 years ago

Reply from Tax Defense Network

We really appreciate you taking the time to share your positive feedback with us. It was a pleasure helping you with your tax issue and we hope that you will continue to use us for your future tax filing needs.

Aug. 10th, 2020