Name: Tax Defense Network
Rating: 4.4

star star_border star_border star_border star_border

NOT VALID White Bluff, TN

IF I COULD RATE THIS COMPANY A "0" STAR I WOULD. THIS HAS BEEN GOING ON SINCE JANUARY. I PAY EVERY MONTH FOR SERVICES THAT ARE LESS THAN WHAT THEY HAD EXPRESSED TO ME WHAT WOULD BE NEGOTIATED. THE AGENTS THEY SENT ME TOO IN NJ HAVE BEEN SNOTTY ON THE PHONE. EMAILS SUCH AS "LETS GO, I NEED THIS INFORMATION" THEY REFILED MY TAX'S AND SENT THEM TO THE IRS AND THEN SETTLE A DEAL WITH THE IRS FOR MORE THAN THE 1040S THEY SENT IN TO THE IRS. HOW DOES THAT HAPPEN?? HOW AM I STILL PAYING THIS RIDICULOUS PLACE EVERY MONTH FOR THE NEXT TWO YEARS. I ASKED OVER AND OVER TO BE REASSIGNED DUE TO THE FACT THAT THE NJ AGENT WAS NOT DOING WHAT WAS SUPPOSED TO BE DONE. NOTHING HAPPENS. I RECIEVE A LETTER STATING THAT AFTER MONTHS OF NEGOTIATING WITH THE IRS THIS IS THE MOST THEY WILL COME TO TERMS WITH... BULL.. THE IRS HAS THEN NOTED SPEAKING TO THEM 2 TIMES AND THE LAST TIME THEY SPOKE TO THEM WAS IN APRIL.. HOW DOES THAT WORK? THE IRS HAS NOT EVEN FINISH PROCESSING THE 1040 THAT WERE FILED BY THE NJ AGENT.. BUT YET THEY SETTLE A DEBT ON INFORMATION THAT IS NOT CORRECT. DO NOT USE THIS COMPANY. DO NOT BELIEVE THEM AT ALL.

5 years ago

Reply from Tax Defense Network

We are sorry to hear the you've had such a negative experience. We would love the opportunity to make it up to you and discuss the details of your experience. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at . We look forward to making things right.

Jul. 29th, 2019

star star star star star

Jamie A Freeman Peoria, AZ

Maxwell W has been absolutely amazing. Always available to save us from the IRS when I needed him. Thank you Max for always helping my husband and I.

5 years ago

Reply from Tax Defense Network

Jamie, Maxwell is one of our resident Tax Superhero's. Thank you for choosing to partner with us on your journey towards transforming your financial future.

Jul. 29th, 2019

star star_border star_border star_border star_border

Laura Bird Mount Vernon, WA

I am unhappy with my experience and have already shared this a few times with your company. You keep sending me a review also as if you didn't receive the others I sent. I was promised things and pushed hard to enter into an agreement with your office that would reduce my tax debt. No tax debt was reduced and you set up a plan that will undoubtedly fail in the near future. I am in more tax debt now and I'm out the $5000 you charged me as well. I do have a payment agreement set up with the IRS now but I had one before that I had set up with them that was much better. Now the payments that IRS are requiring are too high for me to possibly make.

5 years ago

Reply from Tax Defense Network

Laura, thank you for taking the time to leave us your candid feedback. We are sorry to hear that you've had such a negative experience with us. We are always striving to keep the conversation open on what we can do to get better for our clients and you. Thank you for being our client and we appreciate the opportunity to be of service to you. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at if you have any further feedback or if you would like to discuss your experience more in detail. We look forward to continue getting better.

Jul. 23rd, 2019

star star_border star_border star_border star_border

Janice M. Comer, GA

I am so sorry I ever trusted these people to help me. Of course they got paid almost$4,000. up front so what's their hurry?!? December, 2018 is when I contacted them. Today is July 18, 2019. Still no resolution. I'm actually on hold right now with the IRS. I am tired of waiting, I'll talk to them myself. When this is resolved I will be calling the BBB. The last time I got an email from them it was for my 2018 1040. I faxed it to them months ago. I haven't heard a word since! Meanwhile I'm paying monthly payments for the loan they arranged for me so they'd be paid. I will always voice my experience with the tax defense network!

5 years ago

Reply from Tax Defense Network

Janice, thank you for your candid feedback. We are sorry to hear that you have had such a negative experience. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at . We look forward to making things right.

Jul. 22nd, 2019

star star star star star_border

Dorothy Branch Loris, SC

It was a rocky start, but eventually Miss Veronyca W took over my case and handled everything. She made sure, that my taxes were done correctly and arranged a payment arrangement with the IRS, that I could handle.

5 years ago

Reply from Tax Defense Network

Dorothy, we appreciate you taking the time to shout out Veronyca she will be enthused to hear that she made such a difference with your experience. We thank you for the opportunity to partner with you towards transforming your financial future.

Jul. 2nd, 2019

star star star star star_border

J Sanchez Pagosa Springs, CO

The Tax Defense Network responded quickly in helping us in our situation. I appreciated the honesty regarding our circumstance and thankfully we got set up with a plan. All staff were very helpful, knowledgeable and nice.

5 years ago

Reply from Tax Defense Network

J, thank you for being our client. It was our pleasure to serve you and we look forward to continue being of service to you.

Jun. 28th, 2019

star star_border star_border star_border star_border

Wylie Wellsburg, WV

My initial impression was hopeful, but that soon died after my first consultation. The lady seemed confused and half asleep. I had no co guidance in her at all. She never answered calls or emails and was imposing legal to get in touch with. I sent her everything I had received from The IRS at my time and cost. Her first initial suggestion was to call and make voluntary payments. I though to myself, 2400 dollars and that's what I get. They assigned me a new tax expert and the final options that they gave me was the same as the original IRS documents I sent them. From what I see they copied it off of the document I sent them, just in a different format. So to sum it up, the worst decision of my life. Everything they told me I already knew. I have to say the o lytime they did contact me numerous times was when they were setting up their payment. I am definately going to speak with someone about their terrible service and what I believe to be a scam.

5 years ago

Reply from Tax Defense Network

Wylie, Thank You for taking the time to leave us your feedback. We are sorry to hear that your experience was not a pleasurable one. We are always striving to be better and with your help, we will be. We would love the opportunity to discuss your experience, please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at

Jun. 28th, 2019

star star star star star_border

Brian Palm Bay, FL

Though our process was long... I still rate Tax Defense Network highly. They delivered when things were getting bleak. I will recommend their service whenever presented with the opportunity.

5 years ago

Reply from Tax Defense Network

Brian, thank you for your candid feedback and your patience. Thank you for the opportunity to serve you.

Jun. 28th, 2019

star star_border star_border star_border star_border

Yolanda Laredo, TX

My experience with Tax Defense Network was horrible to say the least. Initially when they want your business they will call and email you every five minutes. Once they get your business and assign you a rep good luck getting a hold of that person. The person I dealt with is inexperienced, missed deadlines, I had to contact her to ask her if I needed to respond directly to letters because I hadn't heard from her and something was due the next day. Sent me documentation that belonged to someone else, wouldn't respond to text or emails until I contacted a supervisor . She always claimed to be sick, in court, on the phone with another client and also asked me to wait after tax season for her to answer my questions. Treated me like I was a burden. According to the contract I signed my issue was not resolved. You don't get credit for doing half the work and taking the whole payment. I would not recommend this company to anyone. Save your money, make a payment towards your taxes or do your research and higher an attorney or reputable firm that will do what was stated in their contract. This company is SMOKE and MIRRORS!!! STAY AWAY!

5 years ago

Reply from Tax Defense Network

Yolanda, Thank You for taking the time to leave us your feedback. We are sorry to hear that your experience was not a pleasurable one. We are always striving to be better and with your help, we will be. We would love the opportunity to discuss your experience, please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at

Jun. 28th, 2019

star star star star star

Maria Oliveira Indian Trail, NC

My experience working with Irena B was great. She was professional, courteous and quick to follow up. I am very pleased with how my needs were met with Tax Defense Network.

5 years ago

Reply from Tax Defense Network

Maria, thank you for taking the time to give Irena a shout out. We take pride in helping our clients on their journey towards transforming their financial future. Thank you for being our client.

Jun. 18th, 2019

star star star star star

Ariel w. Oakland, CA

My experience with tax defense was amazing!!!!!!!! John J helped me so much! He Kept me updated with my case every step of the way! Thank you John so much!!!!!

5 years ago

Reply from Tax Defense Network

Ariel, thank you for giving John that extravagant shout out! We appreciate having as our client

Jun. 10th, 2019

star star star_border star_border star_border

Steve Elkhart, IN

As of right now not quite sure what is happening. I have tried several time to contact my main person (Jordan), to this day my emails and phone calls go unanswered or not returned. When I do finally get a hold of someone I am promised that a phone call will be returned but has not. So I am hoping things will get better, my wife and I have or are paying a great sum of money to them and Money solver in order to help us with our tax issues.

5 years ago

Reply from Tax Defense Network

Steve, we are sorry to hear that you have had such a rough experience so far. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at . Let us make things right.

May. 13th, 2019

star star star star star

Linda Anthony Houston, TX

Michael M worked with me for a year to bring my tax issue to resolution. I am grateful for his professional attitude, kindness, and guidance throughout the process.

5 years ago

Reply from Tax Defense Network

Linda, no matter how long it may take, we will be here for you every step of the way. Thank you for being our client. We will surely let Michael know how awesome you think he is!

May. 9th, 2019

star star star star star_border

Ty Talton Catawba, NC

Upon follow up of my settled case, I learned that the original attorney was no longer with TDN, I was referred to Yamilet who was efficient and helpful in providing guidance on my questions. Thanks

5 years ago

Reply from Tax Defense Network

Talton, thank you for taking the time to leave us your feedback we will let Yamilet know how awesome she is. Thank you for being our client.

May. 6th, 2019

star star star_border star_border star_border

Brie White Sands, NM

I owed the IRS a good 6000 dollars. I decided to work tax defense network because they said they would work to get my penalties dismissed & I dont even think that was brought up in their case. That was the main reason I hired them. It doesnt even seem like they did anything for me. I could have worked with the IRS directly without having to pay out all this extra money.

5 years ago

Reply from Tax Defense Network

Brie, we would love the opportunity to make it up to you do a thorough review of your case. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at . We look forward to making things right.

May. 6th, 2019

star star star star_border star_border

Janet Phillips Birmingham, AL

I would not recommend your service because no one keeps me informed of any progress concerning my case for dismissal of student loans. Most often I contact to ask about the disposition regarding what is being done and ask why I don't receive any communication. Right now I would like someone to let me know something please.

5 years ago

Reply from Tax Defense Network

Janet, We would love the opportunity to make it up to you and discuss the details of your case. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at . We look forward to making things right.

May. 6th, 2019

star star star star star

Maria Ridgewood, NY

My Tax Analyst Tracy M has been excellent. I get an update on my tax status and cares about the clients needs. I am very grateful to have her as my Tax Analyst.

5 years ago

Reply from Tax Defense Network

Ahh Maria! We love it! Thank you so much for this incredible review.
We can not wait for you to continue to have a great experience.

Nov. 14th, 2018

star star star_border star_border star_border

Paul Brown Buffalo, NY

Filed my delinquent taxes in a timely manner. Very lax in letting me know what was happening with my case. The person who I was dealing with for two years got an upgraded job with the company and gave me to someone who does not return calls when they say they will and avoids me when I call her. I am very dissatisfied with this company at this time! I still receive IRS notices and no one will tell me what to do anymore! very poor communication. This review will never get posted because it is negative!!

5 years ago

Reply from Tax Defense Network

Paul, we apologize for the lack of communication and updates with your case. We would love the opportunity to work towards a resolution. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at . We look forward to making things right.

May. 6th, 2019

star star star star star

Lucy Egg Harbor, NJ

I had a heck of a federal debt and Linda managed to make it all go away. The collection action stopped, irs notices stopped. I am very happy with the job she did.

5 years ago

Reply from Tax Defense Network

Lucy, just call us the federal debt busters. We will surely let Linda know another one bites the dust. Thank you for your review.

May. 2nd, 2019

star star star_border star_border star_border

Manny Staten Island, NY

I am a new client. At first workers were very professional. I received calls frequently almost on hourly basis. After I signed the papers and I entered into a loan agreement to pay for their services, no one calls me again. No one is asking me to submit documents that are tax related. I hope things will change for better. I want the company to look at the wordings in their response to complaints. The response is the same to every negative complaint. The word ‘hear’ from you is spelt ‘here’ from you. This does not give good image to this company. Manny

5 years ago

Reply from Tax Defense Network

Manny, Typo oops! we appreciate the look out and we thank you for taking the time to leave your honest feedback. Please reach out to us at 888-829-0563 ext 611 or email us at to discuss the details of your current case. We appreciate the opportunity to make things right.

May. 3rd, 2019

star star star star star

happycamper Belen, NM

This is an outstanding company to work with! Excellent personnel that jumped right in to take care of the issues we were facing. I would highly recommend them!

5 years ago

Reply from Tax Defense Network

It has been our pleasure to serve you and we hope to continue to be of service to you in the future. Thank you for taking the time to leave your feedback we appreciate having you as our client!!

Apr. 30th, 2019

star star star star star

Bill Daniels Oakton, VA

Tax Defense did an excellent job in representing me. Max W. was superb and was always available to assist me. I would recommend Max and the team to anyone!

5 years ago

Reply from Tax Defense Network

Bill, It has been our pleasure to serve you and we hope to continue to be of service to you in the future. Thank you for taking the time to leave your feedback we appreciate having you as our client.

Apr. 30th, 2019

star star star star star

Sandy C Saint Paul, MN

Brandy H. did an outstanding job of keeping me up to date with my situation and what was happening. Very nice customer service! Always pleasant and patient.

5 years ago

Reply from Tax Defense Network

Brandy, It has been our pleasure to serve you and we hope to continue to be of service to you in the future. Thank you for taking the time to leave your feedback we appreciate having you as our client.

Apr. 30th, 2019

star star_border star_border star_border star_border

Troy Portland, TN

I reached out to this company to assist with filing taxes from prior years and to work with the IRS on penalties. From the beginning they stated that they could assist and could also get the amount of taxes owed reduced and could get the penalties reduced or removed. In working with them for a year the ONLY thing that happened was they filed my taxes and during the year the IRS kept tacking on more and more penalties. In the end from the time the tax returns were submitted until my wife contacted the IRS agent herself it wound up costing us an additional $80K in penalties while the tax defense company kept telling us nothing. The only time we received ANY information was when we emailed and called over and over for a couple of weeks. You would finally get a return email or call regarding information that they had apparently been sitting on for a month or two but never sent it to us. I would NEVER recommend this company to anyone and would HIGHLY recommend if you have tax issues deal with someone else.

5 years ago

Reply from Tax Defense Network

Troy, we apologize for such a negative experience and thoroughly appreciate the candid feedback. We would like the opportunity to make it up to you and review the details of your case so that we can work to make things right. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at .

May. 3rd, 2019

star star star star star

Jim S. Shelby, OH

I would like to thank Irena for her assistance in obtaining a resolution to my tax issues. She took the time to explain the process and relieve some stress!

5 years ago

Reply from Tax Defense Network

Jim, we have informed Irena of her awesomeness and we surely appreciate you taking the time to let us know how we helped.

May. 2nd, 2019

star star star star star

THOMAS A GRASKEWICZ Utica, MI

Max has been professional and courteous through this difficult time. Takes the time to answer all of my questions and help me feel relieved of my situation. Thank you

5 years ago

Reply from Tax Defense Network

Thomas, we will give Max that excellent feedback and we appreciate having you as our client.

May. 3rd, 2019

star star_border star_border star_border star_border

Unhappy Blanding, UT

I contacted Tax Defense Network and they were all very nice and very reassuring. I was told that they would start on my case and I would hear back from my assigned tax analyst that same day and was required to a payment the next day. I made the payment and future payments the next day as well as signed the required forms. I even called back the same day and the next day when I had not heard from my analyst. By the time I was able to actually talk to my analyst it was well beyond the 3 day cancellation period so I basically paid $650 for four phone calls. Had I been able to talk to my analyst earlier I would have cancelled within the allotted time period. I feel the reason for the short cancellation period is so that by the time you know if you really need their services it's already to late.

5 years ago

Reply from Tax Defense Network

Thank You for taking the time to leave us your feedback. We are sorry to here that your experience was not a pleasurable one. We are always striving to be better and with your help, we will be. We would love the opportunity to discuss your experience, please reach out to us at your earliest convenience at 888-829-0563 ext 611

Apr. 8th, 2019

star star_border star_border star_border star_border

Sonny Willis Manor, TX

I previously (August, 2018) submitted a review outlining my dissatisfaction with Tax Defense Network. In a nutshell, they provided NO SERVICE beyond extending the due date for my taxes, as I had to pay EVERY CENT OWED, including penalties and interest. After filing my review, I was contacted by a representative and assured that my case would be looked into and some answers provided. After an email and a couple of phone calls, nothing. I was informed that the previous agent working with me was no longer with the company, but that my situation would be reviewed and perhaps I would be entitled to some sort of refund of part of the $6,500.00 it cost me to engage them. Obviously, NOTHING came of that promise. I have not been provided an answer on any of my concerns, but now it seems that I am receiving regular marketing solicitations from them promoting their services. I even tried to opt out of receiving those emails to no avail. Talk about adding insult to injury, try getting screwed by a company and then have them relentlessly try to solicit your business again!

5 years ago

Reply from Tax Defense Network

Sonny, please contact us at 877-856-5118 to discuss and address these issues. I have also sent you a private message with more information. Lee Singleton

Aug. 7th, 2018

star star star star star

KRISTY Halifax, PA

TDN took the pressure off of us. They got us all straighten out with the IRS and each person we spoke to and dealt with was extremely pleasant and helpful.

5 years ago

Reply from Tax Defense Network

Kristy, It has been our pleasure to serve you and we hope to continue to be of service to you in the future. Thank you for taking the time to leave your feedback we appreciate having you as our client.

Apr. 3rd, 2019

star star star star_border star_border

Chad Ankeny, IA

I think I paid 7000 dollars for them to make a payment agreement with IRS. I think I'm paying for the rest of my life....No returns for me and I get taxed on a refund I don't get... I wanted them to take away this issue.... But I think they took my money and made a phone call.... What justifies $7000...Flat rate?

5 years ago

Reply from Tax Defense Network

Chad,

I would like to discuss this further. Please contact us at 888.829-0563.

Mar. 20th, 2019

star star star star star

amelia manes Lakeland, FL

It was a joy working with DeeDee . She would explain everything in a manner i understand . Thank you for assigning her to our case thank you Amelia Manes

5 years ago

Reply from Tax Defense Network

Amelia,

I will pass the good words along to DeeDee. Happy to hear that we could help.

Feb. 5th, 2019

star star star star star_border

Tasha Holman

Issues with obtaining my taxes twice I had to keep calling, however Angie was a pleasure to work with she was very knowledgeable and would return call email right back and also answered my questions

5 years ago

Reply from Tax Defense Network

Tasha,

That's great to hear. Thank you for you review and Happy New Year.

Dec. 28th, 2018

star star star star_border star_border

Kelley Ayers

I have been with them ten years and they've made mistakes and last year did not complete my return on time. I have some good experiences with TDN but I've also had some bad ones. Also I think I paid for Credit Monitoring and Life Monitoring and I never hear from anyone.

5 years ago

Reply from Tax Defense Network

Kelley,

We'd like to hear about the credit and life monitoring. Could you call us at 888-829-0563 so we can get you answers?

Dec. 28th, 2018

star star_border star_border star_border star_border

Miguel Ramirez Houston, TX

They did not help me as promised in a timely fashion. Aside from that I got charged 400 for services I did not recieve which mwas lifting a wage garnishment. After I tried to speak to my "case worker" about a refund since I never got any info about my student loan nor did they ever lift my wage garnishment which was the main reason for my call. I had to do lift the garnishment myself since they mistyped my Date of Birth and could get the power of attorney in their name. When I cancelled my card so they would not charge me, I had a rep call me and ask me for my last payment to which I replied with the events that took place. I was told I would be contacted by someone at their office so they could refund me what I was charged for and I never recieved a refund nor a phone call from anyone. Worst experience ever!!!

5 years ago

Reply from Tax Defense Network

Miguel,

Please contact us at 888-829-0563 so we can discuss this further and come to a resolution.

Jan. 9th, 2019

star star star star star

Shawnte Gooden

Very professional company.Really helped my mother with her taxes . She is elderly and has copd. If not for tax defense network she may of lost her housing.

5 years ago

Reply from Tax Defense Network

Thank you for your review and choosing us to assist with your matter. I'm happy to hear that the outcome was a great one!

Dec. 31st, 2018

star star star star star

Merik West Hollywood, CA

Really Great! Efficient and attentive.They listen and reassuring without promising impossible results. In such a stressful situation this is what you need.

5 years ago

Reply from Tax Defense Network

Merik,

Live more, stress less!! We are glad that you can do that moving forward.

Thank you for your review.

Nov. 26th, 2018

star star star star star_border

Robert Adam Smith Temecula, CA

I was placed with a well qualified technician that knew exactly what needed to be done in order for my situation to be resolved, an agreement was immediately accepted by the IRS and the program has worked as advertised.

5 years ago

Reply from Tax Defense Network

Robert,

Fantastic! We're glad that the agreement was Jimmy John's fast and you can move on to bigger and better things in life.

Thank you for taking the time to leave this amazing review.

Nov. 19th, 2018

star star star star star

Beverly Gonzales-Arrieta Boston, MA

I am very appreciative of Mr. W knowledge of my situation and patience in dealing with me. I hope he will keep me as a client for as long as I need his services.

5 years ago

Reply from Tax Defense Network

Beverly,
We will love to keep you as a client for as long as we can. Thank you so much for leaving this great review.

Nov. 15th, 2018

star star star star star

Arenza C Johnson Dallas, TX

My experience was good with the service.They understood my situation and promptly got on solving my problem.I was also helped with payment for these services. Satisfied.

5 years ago

Reply from Tax Defense Network

Hi Arenza,
Man, we love this! We are so happy to hear that we were able to get this problem solved for you. Thank you so much for the review.

Nov. 15th, 2018

star star star_border star_border star_border

John San Angelo, TX

The CPA that I was assigned to and was charged an additional $1,000.00 for their service cost me an additional $860.00 due to making me wait to pay the IRS their amount your staff sent me. Communication with the CPA was poorly handled. The only thing Tax Defense Network did was charge me $2,500 to refer me to a CPA. I have documentation that proves the above statement.

5 years ago

Reply from Tax Defense Network

Hi John,
Your review is greatly appreciated. We would love to speak with you more about this.

Nov. 15th, 2018

star star star star_border star_border

Adrian Pascual Simi Valley, CA

I like that they're helping me pay off my debt of course but when I call to discuss something concerning my case it takes forever to get a hold of that person. They need to keep me posted more I know they're handling my case but I would like more up to date communication. And less same email like I'm a new customer.

5 years ago

Reply from Tax Defense Network

Adrian,

Thank you for your review. We never like to hear that our clients aren't getting the communication they deserve. We will get you better details pertaining to your case.

Thank you for your review.

Nov. 16th, 2018

star star_border star_border star_border star_border

Ms. Lopez Bristow, VA

Total waste of time and money! After dealing with them we actually are in worse shape than we were before we started because of their handling of our case. Tax Defense has been paid in full for their services and the case is still not resolved. Hard to get return phone calls and prompt responses to email queries. Even contacted the corporate office to say we needed some answers to why we received a lien while Tax Defense is working on our case, which we were told COULD NOT happen, and of course so far they have not returned our call or responded to the email! The money that we been paid to Tax Defense could have gone towards our taxes to show the IRS we are trying to resolve the matter, instead we wasted it on Tax Defense only to end up with no results! UPDATE - (November) ...Issue still not resolved, but tax debt continues to climb. They promised no levy while they are on the case...ALL LIES, our situation is not better, no relief, and certainly not better off by trusting this company. Do yourself a favor, call a reputable company that wont lie and make you promises they can't keep, just to get your money. If I could rate "zero", I would! I would not even recommend them to an enemy.

5 years ago

Reply from Tax Defense Network

Ms. Lopez, please contact us at 877-856-5118 to discuss and address these issues. Would like the opportunity to address and better understand what took place. I have also sent you a private message.
Lee Singleton

Sep. 13th, 2018

star star_border star_border star_border star_border

Christopher Bryn Mawr, PA

After inputting my initial information online, a Customer Service Rep called me to walk through the services and then put me on hold for a few minutes, came back to tell me she was going to connect me to someone else and put me on hold again. I waited again and when she came back she again advised me she needed to put me on hold again. I told her she could call me back when she has someone ready-to-go to talk to me, but that she shouldn't call people and then put them on hold multiple times, making them wait for long periods. Bad customer service and just plain rude. And while I was very polite I have not heard back from them again. Good riddance ... I guess if they can't manage their front-end how can they manage the IRS?!

6 years ago

Reply from Tax Defense Network

Christopher, our apology for this experience. I understand how this would be frustrating. Please contact us at 877-856-5118 to discuss. I have also sent you a private message with more information.

Jul. 17th, 2018

star star star star star

Lamar Godbolt Jr Dallas, TX

I was needing help with my back taxes and I had several companies to choose from, but I deceided to go with Tax Defense, they was able to answer all of my questions.

6 years ago

Reply from Tax Defense Network

It has been our pleasure to serve you and we hope to continue to be of service to you in the future. Thank you for taking the time to leave your feedback we appreciate having you as our client.

Apr. 3rd, 2019

star star star_border star_border star_border

Susan lahman Frostburg, MD

I was given conflicting information from the beginning. Then after everything was set in pkace was told the case woukd be closed but if I wanted to pay more that the over one thousand dollors i was making payments on i would have continued service fir only 27 dollars a month. Really???? I feel like i am Exploited because im behind in taxes. Once im current with my taxes i will bust myself to never be in this position again. I wonder if i should have found someone in my iwn state

6 years ago

Reply from Tax Defense Network

Hello - we hate to hear that this was your experience with Tax Defense Network and would like to address your concerns. If you'd like, please contact us at 877-856-5118 so that we can review your case.

Jun. 6th, 2018

star star star star star_border

Susie K Aranda Odessa, TX

Aqueel was a very great person to talk too, he has kept me updated with e everything that is going on. He explains everything slowly and very professional. I have nothing but good things to say about Aqueel.

6 years ago

star star star star star

Astrid Yucaipa, CA

Ron C. was very friendly and helpful and more importantly was able to explain things in the manner that I could understand what my options were in my situation I'm grateful

6 years ago

star star star star star_border

Mike Helton Pasadena, MD

They are very helpful in getting my tax issue under control. I wish the communication was more proactive. I have been trying to get answers to my file by asking for an answer which takes several hours to days to get help.

6 years ago

star star star star star

Michael Roach...........................! Colorado Springs, CO'

Michael R was always quick to get back to me and answer any questions and explained everything so I understood what was being done and where I was at in the process.

6 years ago

star star_border star_border star_border star_border

Cynthia Stong Terre Haute, IN

I ran into financial issues due to previous year of taxes not being reported correctly. I reached out to Tax Defense and was told on the front end that my situation with my debt and heal issues would be a good case to get the $7,000 tax reduced or absolved. Of course their fees were approximately $2,600 which was my entire savings. I could have used this to settle with the IRS. They told me that by absolving my debt would cost this and that would be all that I am looking at financially. 7 months later and several attempts at getting this resolved, all they could do is set up payments that really cut into my budget of $145.00 and now the balance I owe to the IRS is $13,147.54! They claim to have all this success and great rating. Their customer service is good but how could they not help me, a single woman who supports herself and OBVIOUSLY has no money to pay the IRS. I feel I was totally deceived and there is nothing I can do now that they took my money upfront. My suggestion, is get a CPA to work with the IRS or some other company.

6 years ago