Name: Tax Defense Network
Rating: 4.4

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Verified Customer

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none

Because I have worked with some agents that were not on top of what they we're doing.

5 years ago

Reply from Tax Defense Network

Hopefully we were not some of those agents. Thank you for choosing us to help you.

Dec. 17th, 2018

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Kim Champion

I was lied to I was told that I''d only be charge $500 for their services & that was not the case liars & thieves and I won''t recommend them to anybody I know

5 years ago

Reply from Tax Defense Network

Kim,

We would love to discuss this in more detail. Please contact us at 888-829-0563

Dec. 21st, 2018

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steve Barrington, IL

they stuck with me until they could get me the best possible resolution

5 years ago

Reply from Tax Defense Network

Steve,

We would never leave you! Thank you for choosing us to help with your resolution.

Dec. 18th, 2018

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Jackie Monument, CO

They lost my W2s, calculated my taxes incorrectly twice and wouldn't return calls. I'm going to have to contact another attorney to fix the issues I have now.

5 years ago

Reply from Tax Defense Network

Jackie,

We would love to discuss this in more detail. Please contact us at 888-829-0563. Don't leave us just yet.

Dec. 21st, 2018

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none are wothy Jacksonville, FL

poor response time. couldnt talk to the preparer. 5 different account reps. had to start over 5 times. canned input system no customization for clients needs

5 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563. Your specific needs are very important to us.

Dec. 21st, 2018

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Mayra Rowell

They delivered what the offered. Very friendly, always updating me on my case.

5 years ago

Reply from Tax Defense Network

Mayra,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Efrain Calexico, CA

They're very professional, they answer emails and calls right away.

5 years ago

Reply from Tax Defense Network

Efrain,
We love this! Thank you so much for this fantastic review.

Nov. 15th, 2018

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Douglas Alexandria, VA

There are long gaps of time when I haven't heard anything from them. It can be months.

5 years ago

Reply from Tax Defense Network

Douglas,

Thank you for your review and choosing us to assist with your matter. We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 21st, 2018

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Anonymous

They have good, knowledgeable people who are able to get results.

5 years ago

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Michael Marion, IN

When I call them they provide good service. They know what they are doing.

5 years ago

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Michael,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Anonymous Aubrey, TX

They're responsive and keep you up to date on what's going on with your case.

5 years ago

Reply from Tax Defense Network

Anonymous,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Anonymous Riverview, FL

Depending on the individual you get, you will get excellent service. There were a few that weren't so great.

5 years ago

Reply from Tax Defense Network

Anonymous,

Thank you for your review and choosing us to assist with your matter. I hope you do not encounter anymore bad apples.

Dec. 21st, 2018

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Michael

They're awesome, nice, and always help you out and call you back on time.

5 years ago

Reply from Tax Defense Network

Michael,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Christina Wilkes-Barre, PA

When I dealt with them in the beginning, they were fantastic. But now it's difficult communicating and getting information.

5 years ago

Reply from Tax Defense Network

Christina,

Please contact us at 888-829-0563. We would love to get you answers.

Dec. 21st, 2018

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Brian

They are unresponsive. They don't respond to emails or phone calls. I called to make an appointment and never heard back. Tried calling multiple days in a row to no avail.

5 years ago

Reply from Tax Defense Network

Brian,
We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Ms. Jones

Very helpful and patient. Handle problems in a timely manner

5 years ago

Reply from Tax Defense Network

Ms. Jones,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Lori

They have excellent customer Service and have answered all my questions

5 years ago

Reply from Tax Defense Network

Lori,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Nora in DC

The staff at Tax Defense Network is very efficient, and stays on top of things.

5 years ago

Reply from Tax Defense Network

Nora,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Robert Mobley

They handled my tax issue professionally and in a timely fashion, would use them again.

5 years ago

Reply from Tax Defense Network

Robert,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Robert & Mary Burden Modesto, CA

Worst experience ever. Our advocate rarely answered our calls or emails. Once they goy our money it was like we never heard from them again. We deserve a refund.

5 years ago

Reply from Tax Defense Network

Please contact us at 888-829-0563. We will be able to discuss your situation more and come to a resolution.

Jan. 9th, 2019

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Edward Cofferen

They didn`t communicate with us at all and did not even let us know what they were doing and just told us to pay what was said we owed . Complete ripoff of our money!

5 years ago

Reply from Tax Defense Network

Edward,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Anonymous Warwick, NY

Don''t get back to you. Had to do most of the work myself. Change personal mid stream with out notifying you. Could have delt with the IRS myself and had the same results.

5 years ago

Reply from Tax Defense Network

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Anonymous San Ramon, CA

Lack of communication I even sent that email asking if I qualify for tax relief forgiveness no response not good

5 years ago

Reply from Tax Defense Network

Anonymous,

Please contact us at 888-829-0563. We can answer your questions and ensure that we will get you communication.

Dec. 31st, 2018

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BM Temecula, CA

I have been working with them for 3 years and still trying to resolve after my husband passed away just wanting to be done with it all

5 years ago

Reply from Tax Defense Network

BM

We would love to get you answers and into a resolution. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Adrian Douglasville, GA

Terrible service and outcome. What they claim to have done for me I could have called the irs and used the money paid to defense network to pay thebits

5 years ago

Reply from Tax Defense Network

Adrian,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Patricia Van Nuys, CA

Because they made my even more and they only got me payment agreements something I could have done myself and charged me thousands. The worse experience of my life.

5 years ago

Reply from Tax Defense Network

Patricia,

I'm sorry to hear this. We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Excellent overall

Great communication, very supportive, & Excellent tax resolution

5 years ago

Reply from Tax Defense Network

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Brenda Temple Hills, MD

Very professional and personal and very knowledgeable about the tax laws

5 years ago

Reply from Tax Defense Network

Brenda,
Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Ricky Gainesville, FL

This is the third time I've used them, and my experience this time has not been as good. They haven't been responsive at all, I'm not very happy with it right now.

5 years ago

Reply from Tax Defense Network

Hi Ricky,
This is unacceptable. We would love for you to give us a call at your earliest convenience so we can get this squared away.

Please contact us at: 877-856-5118

Nov. 16th, 2018

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Francis Ramona, CA

They help me a lot, but sometimes they don't always get back to me in a timely fashion.

5 years ago

Reply from Tax Defense Network

Hi Francis,
We are happy we could help. Your feedback on our time management is appreciated as well. We love constructive feedback because it allows us to improve moving forward.

Nov. 16th, 2018

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Vincent Chester, SC

It was a desperate time for me when I signed up for tax relief so I thought it was a good call. But after they worked on it, the government garnished my check again.

5 years ago

Reply from Tax Defense Network

Hi Vincent,
We are very sorry this has happened to you. We would love for you to give us a call so we could look farther into this.

Please contact us at 877-856-5118

Nov. 15th, 2018

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Brian Giddings, TX

They were very helpful but they haven't sent over any paper work.

5 years ago

Reply from Tax Defense Network

Hi Brian,
we love hearing that we were helpful but we need to get a hold on that paperwork. We will be falling up to get a hold on this. Thank you for this review.

Nov. 15th, 2018

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Lynn Columbia City, IN

Customer support was always there and the accomplished the goal.

5 years ago

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Bonnie New Market, AL

To get ahold of someone, it meant that you had questions and needed feedback and not everything worked up front and honestly. They gave poor service and I cancelled.

5 years ago

Reply from Tax Defense Network

Hi Bonnie,
We hate hearing this. We loved a second chance to work this out with you.
Please contact us at: 877-856-5118

Nov. 15th, 2018

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Linda Olson Colfax, WA

They helped alleviate a lot of stress and find resolution to my situation

6 years ago

Reply from Tax Defense Network

Hi Linda,

We understand that these issues can cause much stress so we are relieved to hear we helped in reducing that for you. Thank you so much for your comments.

Jul. 20th, 2018

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Heather Irizarry Rancho Mirage, CA

It is a very good firm: very professional, great attention to detail.

6 years ago

Reply from Tax Defense Network

Hi Heather,
Thank you SO SO much for your kind words. We love hearing that you had a great experience with us.

Jul. 20th, 2018

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Awesome! Dallas, TX

They took care of my horrible tax problems and literally made them go away.

6 years ago

Reply from Tax Defense Network

Whoo hoo! We love hearing fantastic stories like this. Thank you Awesome for this awesome review.

Jul. 11th, 2018

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Naydall-Maldonado Hurst, Amber Sarmiento, Keith Johnson, Pamela Thomas Hialeah, FL

They fixed my tax issues 6 years ago, they have been doing my taxes ever since.

6 years ago

Reply from Tax Defense Network

Thank you for stopping by 6 years later and leaving us this fantastic review. We love that we are still helping you today.

Jul. 11th, 2018

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Crystal Lysinger

Tax Defense has been very helpful with dealing with the IRS on our behalf.

6 years ago

Reply from Tax Defense Network

Hi Crystal,
We are so happy to hear that we have been able to provide you with help.

Jul. 9th, 2018

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Ken

Great customer service when connected to the right person with results

6 years ago

Reply from Tax Defense Network

Ken,

We are ecstatic to hear about your great experience you had with us.

Jul. 9th, 2018

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Robert Jones Rock Hill, SC

They didn't do anything, they just set up a payment arrangement and they didn't get any of the penalties or interest taken off. I could've done what they did.

6 years ago

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Wesley Pittman Upper Marlboro, MD

I had a hard time reaching the person handling my taxes. What they did I probably could've done myself.

6 years ago

Reply from Tax Defense Network

We are sorry to hear this was your experience, Mr. Pittman, and would like to address this further. If you'd like, please contact us directly at 877-856-5118 to further discuss your concerns.

Jun. 26th, 2018

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Katherine Villegas Saint Augustine, FL

Patient and Persistent. Good follow through with keeping me on track.

6 years ago

Reply from Tax Defense Network

Katherine,
This is incredible. Your positive feedback is greatly appreciated. Have a wonderful day.

Jun. 22nd, 2018

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Dennis Spring, TX

sometimes I felt left out w/o any update, but come to find out everything way great

6 years ago

Reply from Tax Defense Network

Dennis,
We are so happy to hear that everything went great. Thank you for informing on us on our communication skills. We will be sure to amp up our updating process. Thank you for this wonderful feedback.

Jun. 22nd, 2018

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Anonymous

Our account was not actually settled. The IRS can come in at any time and make us pay the owed amount.

6 years ago

Reply from Tax Defense Network

Hello - we strive for complete client satisfaction, and would like to review why this was not resolved. If you would contact us at 877-856-5118 one of our Client Solutions Representatives will help resolve this matter.

Jun. 12th, 2018

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Joe Morgan City, LA

They helped me cost effectively resolve my problem with the IRS.

6 years ago

Reply from Tax Defense Network

Hi Joe,
Thank you so much for taking the time to leave this incredible review. I can't wait to share this with our team.

Nov. 1st, 2018

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Scott A Radke

I signed up because they said that they would take my case. They were helpful but they did nothing for me. I don't like it and I won't hire them.

6 years ago

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Steven E. Canfield New Albany, PA

I needed help with my IRS tax so I went with them. They're not a very good company, they didn't do what they said they would. I'll never deal with them again.

6 years ago

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Anthony G Vasley El Segundo, CA

I needed help with my taxes so I went with it. They are pretty good, very responsive.

6 years ago

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DRA Fremont, CA

The Company did well for me, however a little difficulties in the communication at times.

6 years ago