Name: Tax Defense Network
Rating: 4.9

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Walter Rooks, Jr Chattanooga, TN

Efficient service. Great feedback. Will return again and recommend my associates.

4 years ago

Reply from Tax Defense Network

Hi, Walter. Thank you for this great feedback about your experience. We're glad to know you are satisfied with your resolution and with our services. We hope you think of us for your future tax filing needs!

Jun. 15th, 2021

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Baylor Fairman Henderson, NV

Amazing customer service. Quick to respond to emails and very professional.

4 years ago

Reply from Tax Defense Network

Hello, Baylor. We're happy to hear that you are satisfied with your resolution. It was a pleasure assisting you!

Jun. 8th, 2021

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Willie bell

I didn't get what I needed, I am still paying the 3000.00 for something I could have called tax people and set

4 years ago

Reply from Tax Defense Network

Hello, Willie. Thank you for providing this feedback about your experience. We are very sorry to hear you don't feel that our services were of value to you. We try our best to provide our clients with services we feel will be of benefit to them. This is one of the reasons our company provides free consultations to anyone interested in establishing a tax debt resolution with our team. We appreciate your feedback regarding this matter. We will be reviewing your concerns and the information provided to create better client experiences in the future.

May. 24th, 2021

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Roxana Green Union City, GA

I was given great service but they was not able to work a deal to reduce my debt even though I don’t have a job.

4 years ago

Reply from Tax Defense Network

Hello, Roxana. Thank you for your feedback. We are sorry to hear you are dissatisfied with your resolution outcome. Unfortunately, not all of our clients qualify for reductions in their debt, though we will always try our best to determine if a reduction is possible. We appreciate your honesty and thank you for your business.

Apr. 23rd, 2021

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Alex Johnston Everett, WA

They were efficient, understanding, and did everything they said they would.

5 years ago

Reply from Tax Defense Network

Hi, Alex. We are so happy to hear that you were pleased with your results and with our services. We appreciate you taking the time to leave this feedback!

Mar. 2nd, 2021

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Paul Ewa Beach, HI

Did not deliver what was promised. It took over a year to get my taxes amended they don‚Äôt get back to me in a timely manner expected more for the money I paid

5 years ago

Reply from Tax Defense Network

Hello, Paul. Thank you for your feedback about your experience. We are sorry to hear that our services have fallen short of your expectations. We sincerely apologize for any lapse in communication you've experienced while working towards a resolution for your services. We try our best to work with our clients, by communicating on a schedule that suits their needs based on their preferred communication methods and locations. Please also understand that while resolving tax concerns is an urgent matter, it's important to allow our representatives the time needed to accurately complete your services. Our priority is providing a long-term solution for our clients, so it's important that we get things right the first time. Tax Defense Network is always working to improve our client experiences and your feedback will definitely assist us moving forward. Thank you again for bringing your concerns to our attention.

Mar. 5th, 2021

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Tanisha Ferguson

Great customer service and efficient always there with answers.

5 years ago Edited January 10, 2024

Reply from Tax Defense Network

Hi, Tanisha. Thank you so much for taking the time to provide this positive feedback. We're happy to have assisted you with your tax concerns!

Feb. 10th, 2021

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Sharon Artis Baltimore, MD

My experience was confusing in the beginning, then I got a new agent and everything went smoothly

5 years ago

Reply from Tax Defense Network

Hi, Sharon. Thank you for your feedback. We are sorry to hear of the difficulties you experienced while working towards the resolution of your case, but we're happy to have been able to turn things around. We appreciate your kind words and thank you for choosing TDN to assist in resolving your tax concerns.

Feb. 1st, 2021

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Phillip Moseley

Very helpful and informative. I appreciated the phone calls and updates

5 years ago

Reply from Tax Defense Network

Hi, Phillip. Thank you so much for taking the time to provide this positive feedback. We're happy to have assisted you with your tax concerns!

Nov. 24th, 2020

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David

They were very supportive and kept me updated during every step of the process.

5 years ago

Reply from Tax Defense Network

Thank you for taking the time to share your thoughts and feedback with us. We’re happy that you were pleased with our service and your results. If you ever need help with your taxes again, we’ll be here for you

Nov. 5th, 2020

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Brett Burkett

Ms. Katrina C kept in the loop with every step of my case and its outcomes.

5 years ago

Reply from Tax Defense Network

Thank you for the positive review. Our team takes great pride in helping people, just like you, find the best solutions for their tax problems. We are so happy that you were pleased with our service.

Nov. 5th, 2020

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Mae Campbell Pontiac, MI

Many mistakes monthly have been made especially in the payment area. Also no one gets back to you. I've been waiting on a call almost two weeks

5 years ago

Reply from Tax Defense Network

Hi Ms. Campbell, We will have our client care team reach out to you today.

Sep. 11th, 2020

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Douglas A Williams Commerce City, CO

They didn't resolve my tax debt! I'm am still liable for the entire amount due with penalties and interest still accruing

5 years ago

Reply from Tax Defense Network

Mr. Williams,
We will have our management team reach out to you and go over any concerns you have with the resolution we set up for you.

Aug. 16th, 2020

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Mark Franke Lake Havasu City, AZ

Good customer service. They did an outstanding job fir my needs

5 years ago

Reply from Tax Defense Network

We really appreciate you taking the time to share your positive feedback with us. It was a pleasure helping you with your tax issue and we hope that you will continue to use us for your future tax filing needs.

Aug. 10th, 2020

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Amber Atlanta, GA

Excellent customer service. Made the client feel better about their case

5 years ago

Reply from Tax Defense Network

We really appreciate you taking the time to share your positive feedback with us. It was a pleasure helping you with your tax issue and we hope that you will continue to use us for your future tax filing needs.

Aug. 6th, 2020

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Johnny

They did a great job. It is a great service. They are very helpful.

5 years ago

Reply from Tax Defense Network

Thanks for taking the time to share your feedback with us. It means so much when our customers share their experiences with others. We’re so happy that we were able to exceed your expectations!

Jul. 24th, 2020

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David

Always do a great job. I feel that signing up was a great decision.

5 years ago

Reply from Tax Defense Network

Thank you for the positive review. Our team takes great pride in helping people, just like you, find the best solutions for their tax problems. We are so happy that you were pleased with our service.

Jul. 24th, 2020

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Lolita

The agent Angela was excellent. I would recommend Tax Defense to anybody.

5 years ago

Reply from Tax Defense Network

Thank you for the wonderful review. We’re happy that you’re please with the results and that we were able to help you with your tax issue. If there’s anything else we can do, please let us know.

Jul. 24th, 2020

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Nicholas

They were very helpful and trustworthy. It has been very relieving.

5 years ago

Reply from Tax Defense Network

Thanks for taking the time to share your feedback with us. It means so much when our customers share their experiences with others. We’re so happy that we were able to exceed your expectations!

Jul. 24th, 2020

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Ken Bryant Richmond, TX

Payed you the full amount as requested. However my taxes are not complete. And no one return calls or complete the work. Please advise on how you can help as promised

5 years ago

Reply from Tax Defense Network

Mr. Bryant,

Thank you for bringing your concerns to our attention. I know that our Manager Amy is working with you to move your case forward and resolve your concerns. Please contact her anytime.

Jun. 18th, 2020

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jeffrey slater

always returned calls on time eager to get work done in a timley manner

6 years ago

Reply from Tax Defense Network

Mr. Slater - We appreciate the positive feedback and thank you for choosing us to assist you in this situation.

Mar. 25th, 2020

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Josko New York, NY

they promise one thing and do totally different thing. I told them how much i owe and they promised me to lover it by 60-80 % and they didnt lover it at all

6 years ago

Reply from Tax Defense Network

Hi Josko. We sincerely apologize you were not satisfied with the service. We are going to take a thorough review of your file. Our goal is to what is best for our clients. We will reach out to you or you can feel to contact us a 888-829-0563 ext 165

Oct. 29th, 2019

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Lee Jacksonville, FL

Service is top shelf, dena has gone above and beyond for us.

6 years ago

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Jennifer Peel

Back and forth paperwork can get overwhelming. Or having to resend things multiple times.

6 years ago

Reply from Tax Defense Network

Hi Jennifer. We would like to thank you for your feedback. We are constantly striving to improve our services and this will be an area of focus. We apologize for any inconvenience this may have caused. We truly appreciate you as a client.

Oct. 1st, 2019

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Patricia Trenton, NJ

They helped me but I'm paying them almost what I did to the IRS. Sorry but that's how I feel

6 years ago

Reply from Tax Defense Network

Patricia, thank you for your candid feedback. We are always striving to get better and with your candor we will. Thank you for the opportunity to serve you and for being our client.

Sep. 20th, 2019

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Jason Boutaugh Warren, ME

I basically paid $2000 for tax preparation. I still owe the IRS money and they didn't help me make a payment arrangement or anything.

6 years ago

Reply from Tax Defense Network

Jason, I am sorry to hear the you've had such a negative experience. We would love the opportunity to make it up to you and discuss the details of your experience. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at . We look forward to making things right.

Sep. 20th, 2019

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Erika Furedi McAllen, TX

They keep me updated send me new information if it is available

6 years ago

Reply from Tax Defense Network

Erika, you are amazing. Thank you for choosing to partner with us on your journey towards transforming your financial future

Sep. 20th, 2019

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Jeffrey Thornton Auburn, NY

The whole experience was very easy. They took care of everything

6 years ago

Reply from Tax Defense Network

Jeffrey, our team your way. We are happy life was made easy for you during this. Thank you for being our client.

May. 29th, 2019

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Anonymous Davidsonville, MD

They took care of what needed to be done and they follow through.

6 years ago

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Gerald

Tax defense network did nothing for me, when I first started I had ten thousand dollars remaining and the end I had thirteen thousand dollars. They are a very poor company.

6 years ago

Reply from Tax Defense Network

Gerald, I am sorry to hear the you've had such a negative experience. We would love the opportunity to make it up to you and discuss the details of your experience. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at . We look forward to making things right.

May. 2nd, 2019

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Micheal

Their customer service is pretty good and they're very helpful.

6 years ago

Reply from Tax Defense Network

Micheal, this is fantastic to hear. Thank you so much for you review.

May. 2nd, 2019

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Anonymous

Good service, we had the response that I needed and I was able to save money.

6 years ago

Reply from Tax Defense Network

Thank You for taking the time to leave your feedback. It is and will always be, our pleasure to serve you.

May. 2nd, 2019

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Karen

Needed help with my taxes and Tax Defense Network was extremely helpful.

6 years ago

Reply from Tax Defense Network

Karen, like a good neighbor Tax Defense Network is happy to be of service to you.

May. 2nd, 2019

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Daniel Rockford, MI

Save your money and do it yourself. I would not recommend Tax Defense Network to anybody. There is a lack of communication and they didn't deliver on what they promised.

7 years ago

Reply from Tax Defense Network

Daniel,

Thank you for your review. I am sorry that this was your experience. Please contact us at 888-829-0563 so we can look into this further.

Feb. 13th, 2019

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Hilario Quemado, TX

I had a bad experience with them. Tax Defense Network promised that they could help me with my delinquent taxes, but They didn't deliver on what they promise.

7 years ago

Reply from Tax Defense Network

Hilario,

Please contact us at 888-829-0563 so we can get you answers for this outcome. We never want our clients to leave frustrated.

Feb. 13th, 2019

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Douglas Lilburn, GA

There is not resolution and there is no feedback. It was the worst decision I ever made twice. They are not trustworthy. I need to talk with an attorney.

7 years ago

Reply from Tax Defense Network

Douglas,

That is disheartening to hear and we would like to help. Please contact us at 888-829-0563 so we can assist.

Feb. 18th, 2019

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G Forbus Oakland, CA

Great customer service. Responded timely to my inquiries and questions.

7 years ago

Reply from Tax Defense Network

G, Thanks!

I will pass the good words along to the team. Thank you for your review.

Feb. 12th, 2019

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Paul D Lake Worth, FL

They were able to get the job done with minimal problems. I'm pleased with the process

7 years ago

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Paul,

So happy to hear this! Thank you for your review and choosing us to assist in your tax matter.

Jan. 24th, 2019

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Theresa Glynn

They worked in a timely manner.....calls and emails were promptly returned.

7 years ago

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Theresa,

Thank you for your review and choosing us to assist with your matter.

Jan. 9th, 2019

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Rodney Lewis Center, OH

They were able to give me great information and were easy to contact.

7 years ago

Reply from Tax Defense Network

Rodney,

Thank you for your review and for choosing us to assist with your matter.

Dec. 31st, 2018

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Anonymous Hayesville, NC

They are very accountable and get back to me in every situation. It worked to an extent.

7 years ago

Reply from Tax Defense Network

Anonymous, great name!

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Dianne Gobles, MI

They didn't stay in contact that much during the process but I ended getting exactly what I wanted.

7 years ago

Reply from Tax Defense Network

Dianne,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Todd Omaha, NE

Customer service is very knowledgeable and try to work with you the best they can.

7 years ago

Reply from Tax Defense Network

Todd,

We would like to hear more about your experience and what we could have done differently to earn 5 stars. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Joan Powder Springs, GA

They were timely. A couple of times I had to contact them because I hadn't heard from them

7 years ago

Reply from Tax Defense Network

Joan,

Thank you for your review and choosing us to assist with your matter. We are striving to get better with communication, daily.

Dec. 31st, 2018

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Zoe Bullhead City, AZ

There's not a lot of patience in helping people sort through the paperwork. I haven't seen any benefits, I could have just bought turbo tax.

7 years ago

Reply from Tax Defense Network

Zoe,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 20th, 2018

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Eon Accokeek, MD

They seem to know what they are doing. They follow up and stuff, and I like that.

7 years ago

Reply from Tax Defense Network

Eon,

Thank you for your review and choosing us to assist with your matter.

Dec. 19th, 2018

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Pamela Burlington, WI

I had to stop making payments for a little and they had this ability to hold payments but they kept drawing out money.

7 years ago

Reply from Tax Defense Network

Pamela,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 21st, 2018

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Mary El Monte, CA

They promised me that they would help but they didn't really help that much.They wouldn't contact me and lied to me while I was making payments.

7 years ago

Reply from Tax Defense Network

Mary,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 20th, 2018

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Patrick Vancouver, WA

Aaron has been absolutley wonderful, he's been helpful from the beginning.

7 years ago

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Patrick,

Thank you for your review and choosing us to assist with your matter.

Dec. 20th, 2018

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Eric Reno, NV

As long as you can get ahold of them they are good. I always get the answering machine.

7 years ago

Reply from Tax Defense Network

Thank you for your review and choosing us to assist with your matter. We are working on improving daily so hopefully you will not have this issue.

Dec. 21st, 2018