Name: Tax Defense Network
Rating: 4.5

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Verified Customer

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Amber Atlanta, GA

Excellent customer service. Made the client feel better about their case

4 years ago

Reply from Tax Defense Network

We really appreciate you taking the time to share your positive feedback with us. It was a pleasure helping you with your tax issue and we hope that you will continue to use us for your future tax filing needs.

Aug. 6th, 2020

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Verified Customer

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Johnny

They did a great job. It is a great service. They are very helpful.

4 years ago

Reply from Tax Defense Network

Thanks for taking the time to share your feedback with us. It means so much when our customers share their experiences with others. We’re so happy that we were able to exceed your expectations!

Jul. 24th, 2020

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David

Always do a great job. I feel that signing up was a great decision.

4 years ago

Reply from Tax Defense Network

Thank you for the positive review. Our team takes great pride in helping people, just like you, find the best solutions for their tax problems. We are so happy that you were pleased with our service.

Jul. 24th, 2020

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Verified Customer

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Lolita

The agent Angela was excellent. I would recommend Tax Defense to anybody.

4 years ago

Reply from Tax Defense Network

Thank you for the wonderful review. We’re happy that you’re please with the results and that we were able to help you with your tax issue. If there’s anything else we can do, please let us know.

Jul. 24th, 2020

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Nicholas

They were very helpful and trustworthy. It has been very relieving.

4 years ago

Reply from Tax Defense Network

Thanks for taking the time to share your feedback with us. It means so much when our customers share their experiences with others. We’re so happy that we were able to exceed your expectations!

Jul. 24th, 2020

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Ken Bryant Richmond, TX

Payed you the full amount as requested. However my taxes are not complete. And no one return calls or complete the work. Please advise on how you can help as promised

4 years ago

Reply from Tax Defense Network

Mr. Bryant,

Thank you for bringing your concerns to our attention. I know that our Manager Amy is working with you to move your case forward and resolve your concerns. Please contact her anytime.

Jun. 18th, 2020

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jeffrey slater

always returned calls on time eager to get work done in a timley manner

4 years ago

Reply from Tax Defense Network

Mr. Slater - We appreciate the positive feedback and thank you for choosing us to assist you in this situation.

Mar. 25th, 2020

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Josko New York, NY

they promise one thing and do totally different thing. I told them how much i owe and they promised me to lover it by 60-80 % and they didnt lover it at all

5 years ago

Reply from Tax Defense Network

Hi Josko. We sincerely apologize you were not satisfied with the service. We are going to take a thorough review of your file. Our goal is to what is best for our clients. We will reach out to you or you can feel to contact us a 888-829-0563 ext 165

Oct. 29th, 2019

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Lee Jacksonville, FL

Service is top shelf, dena has gone above and beyond for us.

5 years ago

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Jennifer Peel

Back and forth paperwork can get overwhelming. Or having to resend things multiple times.

5 years ago

Reply from Tax Defense Network

Hi Jennifer. We would like to thank you for your feedback. We are constantly striving to improve our services and this will be an area of focus. We apologize for any inconvenience this may have caused. We truly appreciate you as a client.

Oct. 1st, 2019

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Patricia Trenton, NJ

They helped me but I'm paying them almost what I did to the IRS. Sorry but that's how I feel

5 years ago

Reply from Tax Defense Network

Patricia, thank you for your candid feedback. We are always striving to get better and with your candor we will. Thank you for the opportunity to serve you and for being our client.

Sep. 20th, 2019

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Jason Boutaugh Warren, ME

I basically paid $2000 for tax preparation. I still owe the IRS money and they didn't help me make a payment arrangement or anything.

5 years ago

Reply from Tax Defense Network

Jason, I am sorry to hear the you've had such a negative experience. We would love the opportunity to make it up to you and discuss the details of your experience. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at . We look forward to making things right.

Sep. 20th, 2019

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Verified Customer

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Erika Furedi McAllen, TX

They keep me updated send me new information if it is available

5 years ago

Reply from Tax Defense Network

Erika, you are amazing. Thank you for choosing to partner with us on your journey towards transforming your financial future

Sep. 20th, 2019

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Verified Customer

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Jeffrey Thornton Auburn, NY

The whole experience was very easy. They took care of everything

5 years ago

Reply from Tax Defense Network

Jeffrey, our team your way. We are happy life was made easy for you during this. Thank you for being our client.

May. 29th, 2019

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Anonymous Davidsonville, MD

They took care of what needed to be done and they follow through.

5 years ago

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Gerald

Tax defense network did nothing for me, when I first started I had ten thousand dollars remaining and the end I had thirteen thousand dollars. They are a very poor company.

5 years ago

Reply from Tax Defense Network

Gerald, I am sorry to hear the you've had such a negative experience. We would love the opportunity to make it up to you and discuss the details of your experience. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at . We look forward to making things right.

May. 2nd, 2019

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Verified Customer

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Micheal

Their customer service is pretty good and they're very helpful.

5 years ago

Reply from Tax Defense Network

Micheal, this is fantastic to hear. Thank you so much for you review.

May. 2nd, 2019

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Anonymous

Good service, we had the response that I needed and I was able to save money.

5 years ago

Reply from Tax Defense Network

Thank You for taking the time to leave your feedback. It is and will always be, our pleasure to serve you.

May. 2nd, 2019

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Karen

Needed help with my taxes and Tax Defense Network was extremely helpful.

5 years ago

Reply from Tax Defense Network

Karen, like a good neighbor Tax Defense Network is happy to be of service to you.

May. 2nd, 2019

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Daniel Rockford, MI

Save your money and do it yourself. I would not recommend Tax Defense Network to anybody. There is a lack of communication and they didn't deliver on what they promised.

5 years ago

Reply from Tax Defense Network

Daniel,

Thank you for your review. I am sorry that this was your experience. Please contact us at 888-829-0563 so we can look into this further.

Feb. 13th, 2019

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Hilario Quemado, TX

I had a bad experience with them. Tax Defense Network promised that they could help me with my delinquent taxes, but They didn't deliver on what they promise.

5 years ago

Reply from Tax Defense Network

Hilario,

Please contact us at 888-829-0563 so we can get you answers for this outcome. We never want our clients to leave frustrated.

Feb. 13th, 2019

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Douglas Lilburn, GA

There is not resolution and there is no feedback. It was the worst decision I ever made twice. They are not trustworthy. I need to talk with an attorney.

5 years ago

Reply from Tax Defense Network

Douglas,

That is disheartening to hear and we would like to help. Please contact us at 888-829-0563 so we can assist.

Feb. 18th, 2019

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Verified Customer

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G Forbus Oakland, CA

Great customer service. Responded timely to my inquiries and questions.

5 years ago

Reply from Tax Defense Network

G, Thanks!

I will pass the good words along to the team. Thank you for your review.

Feb. 12th, 2019

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Paul D Lake Worth, FL

They were able to get the job done with minimal problems. I'm pleased with the process

5 years ago

Reply from Tax Defense Network

Paul,

So happy to hear this! Thank you for your review and choosing us to assist in your tax matter.

Jan. 24th, 2019

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Verified Customer

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Theresa Glynn

They worked in a timely manner.....calls and emails were promptly returned.

5 years ago

Reply from Tax Defense Network

Theresa,

Thank you for your review and choosing us to assist with your matter.

Jan. 9th, 2019

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Verified Customer

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Rodney Lewis Center, OH

They were able to give me great information and were easy to contact.

5 years ago

Reply from Tax Defense Network

Rodney,

Thank you for your review and for choosing us to assist with your matter.

Dec. 31st, 2018

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Anonymous Hayesville, NC

They are very accountable and get back to me in every situation. It worked to an extent.

5 years ago

Reply from Tax Defense Network

Anonymous, great name!

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Dianne Gobles, MI

They didn't stay in contact that much during the process but I ended getting exactly what I wanted.

5 years ago

Reply from Tax Defense Network

Dianne,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Todd Omaha, NE

Customer service is very knowledgeable and try to work with you the best they can.

5 years ago

Reply from Tax Defense Network

Todd,

We would like to hear more about your experience and what we could have done differently to earn 5 stars. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Joan Powder Springs, GA

They were timely. A couple of times I had to contact them because I hadn't heard from them

5 years ago

Reply from Tax Defense Network

Joan,

Thank you for your review and choosing us to assist with your matter. We are striving to get better with communication, daily.

Dec. 31st, 2018

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Zoe Bullhead City, AZ

There's not a lot of patience in helping people sort through the paperwork. I haven't seen any benefits, I could have just bought turbo tax.

5 years ago

Reply from Tax Defense Network

Zoe,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 20th, 2018

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Eon Accokeek, MD

They seem to know what they are doing. They follow up and stuff, and I like that.

5 years ago

Reply from Tax Defense Network

Eon,

Thank you for your review and choosing us to assist with your matter.

Dec. 19th, 2018

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Pamela Burlington, WI

I had to stop making payments for a little and they had this ability to hold payments but they kept drawing out money.

5 years ago

Reply from Tax Defense Network

Pamela,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 21st, 2018

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Mary El Monte, CA

They promised me that they would help but they didn't really help that much.They wouldn't contact me and lied to me while I was making payments.

5 years ago

Reply from Tax Defense Network

Mary,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 20th, 2018

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Verified Customer

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Patrick Vancouver, WA

Aaron has been absolutley wonderful, he's been helpful from the beginning.

5 years ago

Reply from Tax Defense Network

Patrick,

Thank you for your review and choosing us to assist with your matter.

Dec. 20th, 2018

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Eric Reno, NV

As long as you can get ahold of them they are good. I always get the answering machine.

5 years ago

Reply from Tax Defense Network

Thank you for your review and choosing us to assist with your matter. We are working on improving daily so hopefully you will not have this issue.

Dec. 21st, 2018

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Verified Customer

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Kara Moore West Chester, PA

Simple explanation of interaction with RO, and understanding of next steps

5 years ago

Reply from Tax Defense Network

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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none Huntington Station, NY

customer service I need my rep. to communicate with my accountant. I don't always understand what he wants. He does have contact info.

5 years ago

Reply from Tax Defense Network

Would you be willing to contact us at 888-829-0563? We can definitely make adjustments if needed with how things are being handled.

Dec. 21st, 2018

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John Lippi Santa Cruz, CA

They have very good customer service and they get back to you quickly

5 years ago

Reply from Tax Defense Network

John,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Jeffrey Orange Park, FL

Great results everything was the way they explained it would be

5 years ago

Reply from Tax Defense Network

Jeffrey,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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arthur demarchis Greenville, NC

Several months ago I called TDN and told then to stop charging my account $27.99 per month. That charge is still taking place.

5 years ago

Reply from Tax Defense Network

Arthur,

That is for our tax safe product. I will have someone contact you today with confirmation of stop payment.

Dec. 21st, 2018

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Joseph

The customer representatives were very responsive and they solved my problems.

5 years ago

Reply from Tax Defense Network

Joseph,

Problem solving is our middle name. Thank you for your review.

Dec. 17th, 2018

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Troy Holland, TX

I am not happy with them. Communication was weak, and I ended up with more taxes than I started with.

5 years ago

Reply from Tax Defense Network

Troy,

Please contact us at 888-829-0563. We don't want you leaving in a worse situation.

Dec. 17th, 2018

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Belinda Philadelphia, PA

This company is understanding and polite. This service is worth every penny.

5 years ago

Reply from Tax Defense Network

Belinda,

I'm glad you feel this way. Thank you for your review.

Dec. 14th, 2018

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Jessie Killeen, TX

They have always been available when I call. They provided good service.

5 years ago

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Steven Amarillo, TX

They charged me $4,000 on something I could've done myself. I don't trust them, because they implied that they were going to be able to take care of it.

5 years ago

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Robert Lawton, OK

They take into consideration what you have going on and what needs to happen.

5 years ago

Reply from Tax Defense Network

Robert,

I am so glad you felt this way. Good Luck!

Thank you for your review.

Dec. 14th, 2018

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Dwone Byram, MS

It's easy to get ahold of someone. They do the job they are needing to do.

5 years ago

Reply from Tax Defense Network

Jacqueline,

Please contact us at 888-829-0563. I want to ensure that you are well taken care of.

Dec. 14th, 2018

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Janice Atlanta, GA

They didn't really do anything for me but set up a payment program. I think I made a mistake in going with Tax Defense Network.

5 years ago

Reply from Tax Defense Network

Janice,

We do not want you to feel this way. Please contact us at 888-829-0563 so we can fix this.

Dec. 14th, 2018

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Ellen

They were able to guide me every step of the way and explain in detail

5 years ago

Reply from Tax Defense Network

Ellen,

Follow our guidance to a peace of mind. Hopefully, that is where you are now.

Thank you for your review.

Dec. 14th, 2018