TurboTax is a leader in the tax prep industry. It is secured with bank-level encryption, multi-factor authentication, TLS technology, Dedicated Security tax, risk assessment/audits, and limited access to data. This ensures the utmost security for customers. 

TurboTax's software comes with audit defense, and the company offers 100 percent accurate calculations guaranteed with the service. Customers can file taxes with TurboTax on tablets, mobile devices (apps for Android and iOS), online, or through CD-software.

TurboTax is part of the larger Intuit company. This is a software firm that emphasizes financial, accounting, small business, and tax-related programs. It is built around small business and individual software needs and is currently one of the S&P 500.

TurboTax began in the 1980s when two software designers in the Silicon Valley area of California began to look at ways of creating computer software that could eliminate the drudgery of "pen and paper" accounting practices. This led to the birth of "Quicken" bookkeeping software and a rapid expansion of other small business and tax-related products. 

By the late 1990s, the company was a major force in software and was able to offer QuickBooks, TurboTax, and web-based components. Today, the company is worth more than $4 billion and is considered one of the finest software producers in the world.

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The Good

  • Guarantees
  • Easy to Fill Out
  • Automatic Suggested Deductions
  • Automatic Information Retrieval
  • Mobile App
  • Supported Forms

Guarantees

Essentially, the premise behind any version of TurboTax (whether for the individual, small business, etc.) is that it is going to walk the user through the process of completing their IRS and state tax documents. 

The software also finds all the potential deductions and credits that a taxpayer may qualify for. This means that there is very little risk of overlooking deductions or failing to report everything with accuracy. 

TurboTax provides a Maximum Refund Guarantee, an Audit Support Guarantee, a 100% Accuracy Guarantee, and a Satisfaction Guarantee. 

TurboTax offers free filing for simple tax forms. However, if you taxes are more complicated, you may have to pay a fee for using TurboTax's filling process. 

Customers who use the software don't have to pay until they receive their tax return. If a customer did not file with TurboTax, even if they started with the software, then there is no charge.

Taxpayers can elect to receive their tax refund via a direct deposit to their bank account.

TurboTax also promises people a maximum refund, as well as error checking all tax work before it is submitted to the IRS. 

If the company does make a mistake with the IRS, it will pay for any state penalties and interest. TurboTax's guarantees are helpful and are made to best help consumers.

Easy to Fill Out

The "step-by-step" filing process is done like an interview and offers explanations for each item as it appears. The questions are made to be very clear. The built-in "EasyGuides" offer detailed explanations for all major issues. 

There are also community forums that can direct someone to even further answers and information. 

Additionally, some of the advanced versions of the software will also provide professional tax advice from a tax expert around issues such as investments or business related questions. It even walks the user through such traditionally complex issues as depreciation, donations, cost basis in stocks, and special 401k tools.

Automatic Suggested Deductions

TurboTax automatically suggests deductions and credits to users. In fact, members have the ability to enter charity donations on-the-go with the TurboTax ItsDeductible app.

Automatic Information Retrieval

Because the software is able to automatically retrieve information from previous year's filings (when done using previous versions of the software), it can streamline the entire taxation process dramatically. It also pulls all necessary data from any linked versions of QuickBooks, and this means that individuals and businesses can speed up the entire tax return process while also eliminating risks of error.

Mobile App

TurboTax has a mobile app which makes doing taxes convenient. You can login and start where you left off anytime and anywhere. It doesn't matter if you're using your phone, tablet, or desktop; all your information will be saved.

Supported Forms

Free:

  • 1040A
  • 1040EX
  • Schedule B
  • Schedule EIC and More

Deluxe:

  • All Free Forms
  • 1040
  • Schedule A
  • Schedule C
  • Schedule CE

Premier/Home & Business:

  • All Deluxe Forms
  • Schedule D
  • Schedule E

The Bad

  • Limited Information
  • Federal and State Prices
  • Customer Support

Limited Information

While TurboTax does readily give information on how to input charity locations on the main homepage, the website does not upfront offer information on other types of deductibles. However, these pop-up as customers go through the questionaire.

Federal and State Prices

TurboTax is not "cheap" software, and it does have additional fees for filing state returns online.

Federal Price:

  • Federal Free Edition - This product is ideal for simple tax returns and costs $0.
  • Deluxe - The Deluxe costs $34.99 and is meant to maximize one's tax deductions
  • Premier - For rental property and investments, this is the way to go. It costs $54.99.
  • Home and Business - This option is best for small business owners, and it costs $89.99.

State Price

  • Federal Free Edition - This product is ideal for simple tax returns and costs $0.
  • Deluxe - The Deluxe costs $36.99 per state and is meant to maximize one's tax deductions.
  • Premier - For rental property and investments, it costs $36.99 per state.
  • Home and Business - This option is best for small business owners, and it costs $36.99 per state.

Customer Support

TurboTax offers a couple of ways to get in touch with them:

  • Twitter: @TeamTurboTax
  • Live Chat: Live support is offered in programs to paying customers.

However, they do not offer support over the phone and through email. These are both popular forms of customer support and can be a big problem if customers are not familiar with social media or live chat options.

The Bottom Line

In the end, many people choose TurboTax because of how well the software works.

The intuitive nature of the software, the use of the interview format, and the access to previous returns tend to keep people coming back year after year. 

There are also many other features that are built into the different packages that make this software a truly ideal solution, such as access to W-2 forms or 1099 forms that have been filed online. 

This sort of comprehensive access ensures one of the simplest methods for doing one of the most dreaded chores. 

While taxes can seem confusing at times. TurboTax provides access to answers given by tax professionals as well as a community forum. On these forums users can ask questions and have them answered by a TurboTax representative or tax professional. The library of resources is really effective and useful across the board. 

TurboTax is a well-recommended tax preparing company.

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User Reviews

Star Rating

4.4
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501 Reviews

Review Breakdown

5 star
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4 star
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3 star
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2 star
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1 star
4%

Sentiment Criteria

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John Young

March 6th, 2018 Golden Valley, AZ DETAILS arrow_drop_down
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Turbo Tax is generally easy to use and goes to great lengths to bring in documents that are relevent

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Karen Fortier

March 6th, 2018 Mount Vernon, WA DETAILS arrow_drop_down
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The tax is not difficult to prepare in most areas. In a few areas, completing the entries to correctly prepare the forms is almost impossible. This is primarily in areas dealing with investment income and credid reporting

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Dominique Caballero

March 6th, 2018 Ann Arbor, MI DETAILS arrow_drop_down
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I enjoy excellent service and no hidden fees

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Daniel Ward

March 6th, 2018 Meridian, MS DETAILS arrow_drop_down
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Have used 10 plus years, accurate and reliable

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Lorraine Black

March 6th, 2018 Wewahitchka, FL DETAILS arrow_drop_down
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They are good and accurate, however, it takes a lot of wffort to find answers to your questions. Theres no customer agent on the phone that will help

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Michael Patterson

March 1st, 2018 San Jose, CA DETAILS arrow_drop_down
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The TurboTax software is easy to use and I haven't had any issues with the IRS while using it. It clearly reviews all my forms and gives me adequate advice on how to resolve issues.

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Dennis Smith

March 1st, 2018 Texas City, TX DETAILS arrow_drop_down
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It walks me through the process and will ask important questions that I would normally not think about, that is tax deductable.

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Linda Jackson

March 1st, 2018 Shawnee, KS DETAILS arrow_drop_down
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I had an accountant check it once and he was very inpressed

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Michael AZ

February 26th, 2018 Queen Creek, AZ DETAILS arrow_drop_down
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their program contained an erro a few years back and I ended up owing money plus interest. They did not respond to emails.

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anonymous

February 26th, 2018 San Antonio, TX DETAILS arrow_drop_down
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Makes it easy to do and can do it anytime not just by appt.

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5

February 26th, 2018 Seguin, TX DETAILS arrow_drop_down
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Easy to use. Never a problem withe IRS. On line filing. Cost effective.

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JametteStephens

February 26th, 2018 Jacksonville, FL DETAILS arrow_drop_down
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they get yours taxes back in a timely fashion

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Steve Dilbeck

February 26th, 2018 Joshua, TX DETAILS arrow_drop_down
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Have always had good service from TurboTax. Been using them almost ten years.

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Damequa C

February 26th, 2018 Galloway, OH DETAILS arrow_drop_down
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Love Turbo Tax it's free for some, have step by step instructions on how to file, basically explains everything to you and does the calculation for you, you just have to select your answers

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Greg Robinson

February 26th, 2018 Huntersville, NC DETAILS arrow_drop_down
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Ver easy program , helpful with on line advise. Self expainatory

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Carol S.

February 26th, 2018 Lake Worth, FL DETAILS arrow_drop_down
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Mostly a good and user-friendly process. Sometimes it gets confusing, especially during the review. It wants you to correct or add info and I can barely ever find out what they need.

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Melinda Parris

February 26th, 2018 Tucson, AZ DETAILS arrow_drop_down
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never had a problem over the years, used them for over 10 years

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Chris Gauvin

February 26th, 2018 DETAILS arrow_drop_down
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Incredibly easy and accurate, safe to do online, and trustworthy. They guarantee their work as well.

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David

February 26th, 2018 DETAILS arrow_drop_down
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Never had an issue with them, always seem to be up to date on new laws

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Debby Willis

February 26th, 2018 Dunn, NC DETAILS arrow_drop_down
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It was very easy to follow and they filed it electronically and It only took less than 20 days to receive my refund.

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eva halfon

February 26th, 2018 New York, NY DETAILS arrow_drop_down
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Bugs, especially with amended returns. Problems importing financial data from even large companies.

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Bonnie Graham

February 26th, 2018 Houston, TX DETAILS arrow_drop_down
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Have used Turbo Tax for over 20 years and have never had a problem with them!

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Cynthia Williams

February 26th, 2018 Daytona Beach, FL DETAILS arrow_drop_down
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They are up to date on all tax laws and simplify any forms I may need, and I feel I get the best refunds with their service.

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Three time customer

February 26th, 2018 Walhalla, SC DETAILS arrow_drop_down
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Limited options and the website is not setup properly.

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Don Chambers

February 26th, 2018 Clemson, SC DETAILS arrow_drop_down
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Excellent easy to use program, good service response if you need it

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David Wiles

February 26th, 2018 Ogdensburg, NY DETAILS arrow_drop_down
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No # to contact. Once I (FINALLY) got the #, she answered me fine,

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Jose Jaime

February 26th, 2018 Delano, CA DETAILS arrow_drop_down
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I 'm very satisfied with turbo tax services I will recommended.

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Lori Burdette

February 26th, 2018 Evans, GA DETAILS arrow_drop_down
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It asked the questions to make sure we had all the pertinent info entered.

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Toby T

February 26th, 2018 DETAILS arrow_drop_down
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The platform is easy to use, easy to follow instructions. I recieved a tax document after I submitted my forms, customer service was fast, easy to work with, and the end result did not affect my return refund.

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Irene G Taylor

February 26th, 2018 South San Francisco, CA DETAILS arrow_drop_down
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I'e been using turbo tax for years and with god results.

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Jill Harman

February 26th, 2018 Hogansville, GA DETAILS arrow_drop_down
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Very easy to use and great, fast phone support

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Sarah

February 26th, 2018 Portland, OR DETAILS arrow_drop_down
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Super easy and a really good price for the sservice they provide

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John Peraino

February 26th, 2018 DETAILS arrow_drop_down
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Easy to use. Fairly accurate and secure.

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Kristie

February 26th, 2018 Hibbing, MN DETAILS arrow_drop_down
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Found all possible savings. My tax accountant did not offer as many ways to save as turbo tax did. And it cost less.

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Harry Nicholos (Personal)

February 26th, 2018 Raleigh, NC DETAILS arrow_drop_down
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Great site, great directions and online help

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Heather

February 26th, 2018 Roseville, MI DETAILS arrow_drop_down
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Love them I get the max refund at the best price super easy to use

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Kristina

February 26th, 2018 Encino, CA DETAILS arrow_drop_down
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It makes taxes easy by putting question mark icons that you can click on to understand everything you need to know about taxes

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LORI

February 26th, 2018 Bountiful, UT DETAILS arrow_drop_down
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Easy to use. But priced a bit high. Convenient and accurate

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Cynthia Orr

February 26th, 2018 Zephyrhills, FL DETAILS arrow_drop_down
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It's easy to complete your taxes, they take you step by step

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David C Morrow

February 26th, 2018 Stockton, CA DETAILS arrow_drop_down
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there are occasional questions that do not appear to have easy answers

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Cynthia Orr

February 26th, 2018 Zephyrhills, FL DETAILS arrow_drop_down
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It's easy to complete your taxes, they take you step by step

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Bill Judge

February 26th, 2018 Beaufort, SC DETAILS arrow_drop_down
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They cover every legal deduction that one can claim

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David C Morrow

February 26th, 2018 Stockton, CA DETAILS arrow_drop_down
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there are occasional questions that do not appear to have easy answers

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Bill Judge

February 26th, 2018 Beaufort, SC DETAILS arrow_drop_down
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They cover every legal deduction that one can claim

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Cheryl B.

February 26th, 2018 San Diego, CA DETAILS arrow_drop_down
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This was the first time in many years that the software bugged out on me in the most crucial time; filing electronically. Because my place of work did not have a street address on my W2, TurboTax repeatedly noted it as an Error on my return and would not let me file electronically. Ridiculous and I let them know, so I am hoping they corrected their software to allow for "such a non-tax error" so that in the 21st century, a person who trusted they could file electronically in the computer age can do so.

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Larry

February 26th, 2018 DETAILS arrow_drop_down
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Ease of use, comprehensive, good customer service

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Stuart Schnitzer

February 26th, 2018 DETAILS arrow_drop_down
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It's fine for simple tax returns. It mishandled a dividend account and got my State tax totally wrong. It had me sned estimated taxes when I was actually owed a refund

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Cheryl B.

February 26th, 2018 San Diego, CA DETAILS arrow_drop_down
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This was the first time in many years that the software bugged out on me in the most crucial time; filing electronically. Because my place of work did not have a street address on my W2, TurboTax repeatedly noted it as an Error on my return and would not let me file electronically. Ridiculous and I let them know, so I am hoping they corrected their software to allow for "such a non-tax error" so that in the 21st century, a person who trusted they could file electronically in the computer age can do so.

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Xiqing Li

February 26th, 2018 Minneapolis, MN DETAILS arrow_drop_down
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good product and value of money and good customer service.

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robert drouhard

February 26th, 2018 Salem, OR DETAILS arrow_drop_down
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It works I guess. Nothing great, nothing spectacular. The option to download is gone, which is annoying. And it's getting way too expensive.