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TurboTax is a leader in the tax prep industry. It is secured with bank-level encryption, multi-factor authentication, TLS technology, Dedicated Security tax, risk assessment/audits, and limited access to data. This ensures the utmost security for customers. 

TurboTax's software comes with audit defense, and the company offers 100 percent accurate calculations guaranteed with the service. Customers can file taxes with TurboTax on tablets, mobile devices (apps for Android and iOS), online, or through CD-software.

TurboTax is part of the larger Intuit company. This is a software firm that emphasizes financial, accounting, small business, and tax-related programs. It is built around small business and individual software needs and is currently one of the S&P 500.

TurboTax began in the 1980s when two software designers in the Silicon Valley area of California began to look at ways of creating computer software that could eliminate the drudgery of "pen and paper" accounting practices. This led to the birth of "Quicken" bookkeeping software and a rapid expansion of other small business and tax-related products. 

By the late 1990s, the company was a major force in software and was able to offer QuickBooks, TurboTax, and web-based components. Today, the company is worth more than $4 billion and is considered one of the finest software producers in the world.

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The Good

  • Guarantees
  • Easy to Fill Out
  • Automatic Suggested Deductions
  • Automatic Information Retrieval
  • Mobile App
  • Supported Forms

Guarantees

Essentially, the premise behind any version of TurboTax (whether for the individual, small business, etc.) is that it is going to walk the user through the process of completing their IRS and state tax documents. 

The software also finds all the potential deductions and credits that a taxpayer may qualify for. This means that there is very little risk of overlooking deductions or failing to report everything with accuracy. 

TurboTax provides a Maximum Refund Guarantee, an Audit Support Guarantee, a 100% Accuracy Guarantee, and a Satisfaction Guarantee. 

TurboTax offers free filing for simple tax forms. However, if you taxes are more complicated, you may have to pay a fee for using TurboTax's filling process. 

Customers who use the software don't have to pay until they receive their tax return. If a customer did not file with TurboTax, even if they started with the software, then there is no charge.

Taxpayers can elect to receive their tax refund via a direct deposit to their bank account.

TurboTax also promises people a maximum refund, as well as error checking all tax work before it is submitted to the IRS. 

If the company does make a mistake with the IRS, it will pay for any state penalties and interest. TurboTax's guarantees are helpful and are made to best help consumers.

Easy to Fill Out

he "step-by-step" filing process is done like an interview and offers explanations for each item as it appears. The questions are made to be very clear. The built-in "EasyGuides" offer detailed explanations for all major issues. 

There are also community forums that can direct someone to even further answers and information. 

Additionally, some of the advanced versions of the software will also provide professional tax advice from a tax expert around issues such as investments or business related questions. It even walks the user through such traditionally complex issues as depreciation, donations, cost basis in stocks, and special 401k tools.

Automatic Suggested Deductions

TurboTax automatically suggests deductions and credits to users. In fact, members have the ability to enter charity donations on-the-go with the TurboTax ItsDeductible app.

Automatic Information Retrieval

Because the software is able to automatically retrieve information from previous year's filings (when done using previous versions of the software), it can streamline the entire taxation process dramatically. It also pulls all necessary data from any linked versions of QuickBooks, and this means that individuals and businesses can speed up the entire tax return process while also eliminating risks of error.

Mobile App

TurboTax has a mobile app which makes doing taxes convenient. You can login and start where you left off anytime and anywhere. It doesn't matter if you're using your phone, tablet, or desktop; all your information will be saved.

Supported Forms

Free:

  • 1040A
  • 1040EX
  • Schedule B
  • Schedule EIC and More

Deluxe:

  • All Free Forms
  • 1040
  • Schedule A
  • Schedule C
  • Schedule CE

Premier/Home & Business:

  • All Deluxe Forms
  • Schedule D
  • Schedule E

The Bad

  • Limited Information
  • Federal and State Prices
  • Customer Support

Limited Information

While TurboTax does readily give information on how to input charity locations on the main homepage, the website does not upfront offer information on other types of deductibles. However, these pop-up as customers go through the questionaire.

Federal and State Prices

TurboTax is not "cheap" software, and it does have additional fees for filing state returns online.

Federal Price:

  • Federal Free Edition - This product is ideal for simple tax returns and costs $0.
  • Deluxe - The Deluxe costs $34.99 and is meant to maximize one's tax deductions
  • Premier - For rental property and investments, this is the way to go. It costs $54.99.
  • Home and Business - This option is best for small business owners, and it costs $89.99.

State Price

  • Federal Free Edition - This product is ideal for simple tax returns and costs $0.
  • Deluxe - The Deluxe costs $36.99 per state and is meant to maximize one's tax deductions.
  • Premier - For rental property and investments, it costs $36.99 per state.
  • Home and Business - This option is best for small business owners, and it costs $36.99 per state.

Customer Support

TurboTax offers a couple of ways to get in touch with them:

  • Twitter: @TeamTurboTax
  • Live Chat: Live support is offered in programs to paying customers.

However, they do not offer support over the phone and through email. These are both popular forms of customer support and can be a big problem if customers are not familiar with social media or live chat options.

The Bottom Line

In the end, many people choose TurboTax because of how well the software works.

The intuitive nature of the software, the use of the interview format, and the access to previous returns tend to keep people coming back year after year. 

There are also many other features that are built into the different packages that make this software a truly ideal solution, such as access to W-2 forms or 1099 forms that have been filed online. 

This sort of comprehensive access ensures one of the simplest methods for doing one of the most dreaded chores. 

While taxes can seem confusing at times. TurboTax provides access to answers given by tax professionals as well as a community forum. On these forums users can ask questions and have them answered by a TurboTax representative or tax professional. The library of resources is really effective and useful across the board. 

TurboTax is a well-recommended tax preparing company.

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User Reviews

Star Rating

4.4
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437 Reviews

Review Breakdown

5 star
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3 star
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1 star
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Sirena Swanson
April 5th, 2018 DETAILS
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Great quick service convent uploading w2 installed and printable documents

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Ray L in VT
April 5th, 2018 DETAILS
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Been using them for 10-15 years - very good product and company.

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Elsbeth
April 5th, 2018 DETAILS
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I use the each year and they make it easy for me to do my taxes.

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Dorothy Gadley
March 26th, 2018 DETAILS
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The software is easily accessible. It is easy to understand and it is quick.

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Maureen Lawlor
March 26th, 2018 DETAILS
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Poor quality for the cost. Considering I've used Turbotax at a minimal cost with much better results.

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Pier V Guidi
March 26th, 2018 DETAILS
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Their software is a bit convoluted and hard to figure out here and there & I personally have found 3 bugs over the years

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Greg
March 26th, 2018 DETAILS
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great, answers my questions and gets me what I deserve

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Tami Hurley
March 26th, 2018 DETAILS
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I have been using them for years. There has never been an issue

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Ron Cori
March 26th, 2018 DETAILS
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Overall good. The online version does,not have the features of the desktop. No audit graph features.

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Anne M Landefeld
March 26th, 2018 DETAILS
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The method to determine the level of tax filing is not clear until one realizes the request for payment when one tries to copy the worksheets to review.

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Deborah Simmons
March 26th, 2018 DETAILS
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Awesome! Use them for the past 3 years. Always available when I have questions.

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ElaineSweidel
March 26th, 2018 DETAILS
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Website is easy to use; they provide helpful advice in the online process

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CharlesEtz
March 26th, 2018 DETAILS
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I am satisfied with the service that Turbotax provides and have used them for several years.

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Joyce OHern
March 26th, 2018 DETAILS
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Its ok it's trustworthy, cheaper than a tax preparer

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Gerald G Andrews Sr
March 26th, 2018 DETAILS
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Excellent product, easy to file your taxes on line

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Anonymous
March 26th, 2018 DETAILS
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The app is simple, and easy to use. The help app works great for questions

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Robert Hummel
March 26th, 2018 DETAILS
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EXCELLENT, ESPECIALLY for SENIORS, being stressed by the Obama, led, socialist IRA. assualts on America.

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First timer
March 26th, 2018 DETAILS
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Not bad if you know what to do. If you are filing an EZ, it is like clock work. But if filing more extensive paperwork than you might want to consult a professional.

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Reverend Christapher McDonnell
March 26th, 2018 DETAILS
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Their service is free up to the point where you file, and I received the highest return of the two I tried. Their live help service wasn't as helpful as the price would lead you to believe, but I did get an answer.

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Kathy
March 26th, 2018 DETAILS
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It's okay. Easy enough to do, but not as cheap as I thought it would be

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Ernest Hawes
March 26th, 2018 DETAILS
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Comprehensive, easy to use and reasonable price

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Edward Wilson
March 20th, 2018 Clarks Summit, PA DETAILS
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easy to use. great tax preparation programs

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Rebecca Riggin
March 16th, 2018 Muncie, IN DETAILS
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Fantastic! They really have some great agents. Sure you may pay more but I'll do that every yr over a free service with no help

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GEORGE KELEMEN
March 16th, 2018 Glendale, AZ DETAILS
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Easy step-by-step, reasonable fee, accurate work..

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Yvonne Barbosa
March 16th, 2018 Los Banos, CA DETAILS
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I buy the cd, then do my taxes from there. Very easy

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Karen
March 16th, 2018 Portland, OR DETAILS
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Because iv used them A few times, the process is familiar. Turbo tax structure is very helpful for subsequent years, because the previous years data is already entered, and the prompts guide you through previous deductions.

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Pliny
March 16th, 2018 Allentown, PA DETAILS
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Been using it for decades. Great product!

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David and PatriciaHill
March 16th, 2018 DETAILS
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Turbo Tax has been generally good for us, although when our tax status became increasingly complicated, we had to enlist a private accounting firm to help us.

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William Payne
March 16th, 2018 Belle Vernon, PA DETAILS
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Great product for money. Very easy to do

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Kurt Kretzschmar
March 12th, 2018 DETAILS
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Ok service could be a little better. Should contact you via phone after taxes are complete

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Juan Garcia
March 12th, 2018 Dallas, TX DETAILS
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Great service, easy to do taxes and step by step explanations

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Denise Miller
March 12th, 2018 Missouri City, TX DETAILS
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Good access to info no problem filing even when I do it myself

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Marisa Dalla Valle
March 12th, 2018 St. Petersburg, FL DETAILS
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User friendly, the second year was even easier as they kept my files in their database, sorry but I have nothing more to say except I am very pleased with the service the comapny provides

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Rachel Mabe
March 6th, 2018 DETAILS
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Easy to navigate. Customer support was quick to respond. Happy with this company /product.

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Friend
March 6th, 2018 Terre Haute, IN DETAILS
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It is very easy to use and customer service is excellent

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Tina
March 6th, 2018 Edmond, OK DETAILS
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I like being able to do my own taxes, and knowing where every tax $ is saved. I'm confident in their product.

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John Young
March 6th, 2018 Golden Valley, AZ DETAILS
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Turbo Tax is generally easy to use and goes to great lengths to bring in documents that are relevent

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Karen Fortier
March 6th, 2018 Mount Vernon, WA DETAILS
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The tax is not difficult to prepare in most areas. In a few areas, completing the entries to correctly prepare the forms is almost impossible. This is primarily in areas dealing with investment income and credid reporting

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Dominique Caballero
March 6th, 2018 Ann Arbor, MI DETAILS
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I enjoy excellent service and no hidden fees

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Daniel Ward
March 6th, 2018 Meridian, MS DETAILS
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Have used 10 plus years, accurate and reliable

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Lorraine Black
March 6th, 2018 Wewahitchka, FL DETAILS
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They are good and accurate, however, it takes a lot of wffort to find answers to your questions. Theres no customer agent on the phone that will help

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Miachel Patterson
March 1st, 2018 San Jose, CA DETAILS
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The TurboTax software is easy to use and I haven't had any issues with the IRS while using it. It clearly reviews all my forms and gives me adequate advice on how to resolve issues.

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Dennis Smith
March 1st, 2018 Texas City, TX DETAILS
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It walks me through the process and will ask important questions that I would normally not think about, that is tax deductable.

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Linda Jackson
March 1st, 2018 Shawnee, KS DETAILS
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I had an accountant check it once and he was very inpressed

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Michael AZ
February 26th, 2018 Queen Creek, AZ DETAILS
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their program contained an erro a few years back and I ended up owing money plus interest. They did not respond to emails.

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Friend
February 26th, 2018 San Antonio, TX DETAILS
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Makes it easy to do and can do it anytime not just by appt.

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Joe Matlock
February 26th, 2018 Seguin, TX DETAILS
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Easy to use. Never a problem withe IRS. On line filing. Cost effective.

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JametteStephens
February 26th, 2018 Jacksonville, FL DETAILS
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they get yours taxes back in a timely fashion

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Steve Dilbeck
February 26th, 2018 Joshua, TX DETAILS
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Have always had good service from TurboTax. Been using them almost ten years.

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Damequa C
February 26th, 2018 Galloway, OH DETAILS
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Love Turbo Tax it's free for some, have step by step instructions on how to file, basically explains everything to you and does the calculation for you, you just have to select your answers