Name: TurboTax
Rating: 4.5

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C B La Puente, CA

I’ve recently started using TurboTax online and I would get my maximum refund. It is extremely easy to use and affordable. This is my go to tax refund site!

2 years ago

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Stephanie Faenza Phoenix, AZ

I’ve used this for most of my adult life. Very user friendly and they’ve always helped me when I was stuck or didn’t understand a term. Would continue to use them.

2 years ago

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Amanda George IL

I have used TurboTax every year since 2007 and I love it. I won't use anyone else. They walk you through online everything you have to do and they make it super simple.

2 years ago

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Allison Talbot Riverton, UT

Turbo tax is easy to use if you don't know anything about taxes. The downside is it is expensive and is hardly ever actually free. There is no way to check the accuracy of your return as you are unable to view the tax forms until after you file. As a tax professional, I would only use TurboTax if you are very simple taxes and are low income.

2 years ago

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Alyssa Davis

A great resource for filing taxes, but they are pricier than their “free” service lets on. Thanks to being in a state with no state taxes, it can be relatively cheap to file each year through TurboTax.

2 years ago

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Rebeka Melber

Good for average taxes. Or someone who doesn’t know how to do their own. I didn’t have a great experience going through my own taxes, I felt like there were other things that could be done but I had to know how to do it myself.

2 years ago Edited May 8, 2023

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BBQ Boy! LA

I've been using TurboTax for the last 9yrs and this will be my last. TurboTax has been charging for the preparation and monitoring. Last couple of years I've been audited when TurboTax said I was good and everything was clear. I paid for services that lied to me. When I needed help this year, I couldn't find the questions to it. I would had to pay more money for help then additional for self employment. One good thing TurboTax has is the import taxes from the previous year. But this year they imported some information that I wasn't aware of and didn't know how to complete.

2 years ago

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Sheila Burns Dickson, TN

I do my mother's taxes for her. The last 3 years I have filed with Turbo Tax and have been completely pleased with the process. Simple and helpful. Highly recommend

2 years ago

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sierra Miller Akron, OH

They are actually here to help tax payers and offer a very helpful affordable list of packages all having different levels we ls of service with them.

2 years ago

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Michelle Roslan Charleston, WV

I’ve used turbo tax for many years now. It’s very simple to do your taxes all by yourself. I would recommend to family and friends alike. I don’t have any complaints.

3 years ago

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Eva Salazar Lubbock, TX

I always have used Turbo Tax. Every year since I found out about it. I have not looked back. It is fast, easy and there is always a CPA that is onsite to help.

3 years ago

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April Simpson Charlotte, NC

I have used TT for over 5 years and it is by far the most user friendly and although their $0 tax prep ended with the 2020 tax season I still used them.

3 years ago Edited August 10, 2022

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Gia Regina Waco, TX

I use TurboTax to file my taxes each year. I love how TurboTax walks you right through it—each step. It’s so easy to understand and user friendly.

3 years ago

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Vanessa Butler Columbia, MO

Quick and efficient. Doing taxes online is very easy and instructions easy to follow. I went into office once and the staff was friendly and knowledgeable.

3 years ago

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Pekeiydra Williams Tallahassee, FL

Been filing my taxes with TurboTax since I’ve been in college and it’s the smoothest quickest process ever. Love it and definitely using them in the future.

5 years ago

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Stef T Jamestown, NY

Very misleading fees!! By the time I e-signed and filed apparently I was charged for the deluxe package (which is only acceptable for single/no dependent people). This information should've been available to me from the very beginning, but was not. I will not be using this online service ever again. I thought I was saving money, instead I paid $40 more than where I usually go to get my taxes done. I even called and talked to a representative, which just informed me that she could not refund me for this money I didn't know I was being charged and that she was "sorry". Very disappointed in this false advertising and UNCLEAR information provided.

6 years ago

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Larry Heaton Bountiful, UT

I’ve used TurboTax for decades now and don’t even think of doing my returns any other way. It’s easy, it’s fast. It’s accurate. Takes the mystery of taxes into everyday terms and transactions. And there’s help on hand if needed.

6 years ago

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Megan Englewood, FL

I have filed with and been loyal to TurboTax since 2011. This year while using the "Free" editon, I was being forced to upgrade to Deluxe in order to enter my 1098-E information. I have NEVER had to do this in the past. In order to avoid upgrading, I had to make a NEW account in the TurboTax "File Free" edition. This is extremely inconvenient and not-customer friendly as I now have two accounts and can't access previous tax returns from the new account. Now I'm receiving emails that I'm using a new account with a previous account on record. THANK YOU CAPTAIN OBVIOUS. Get it together, TurboTax.

6 years ago

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Joanna Hester Gilbert, AZ

My son had to file taxes for the first time last year. We bought him Turbo Tax and it was easy for him to use for his taxes and walked him through the entire process.

7 years ago

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Tom Pleasant Grove, UT

I have used Turbo Tax for many years and have had a great experience. Love that they can walk me through the whole process and make sure I get all the deductions I deserve.

7 years ago

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Reverend Christapher McDonnell

Their service is free up to the point where you file, and I received the highest return of the two I tried. Their live help service wasn't as helpful as the price would lead you to believe, but I did get an answer.

7 years ago

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Karen Portland, OR

Because iv used them A few times, the process is familiar. Turbo tax structure is very helpful for subsequent years, because the previous years data is already entered, and the prompts guide you through previous deductions.

7 years ago

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Karen Fortier Mount Vernon, WA

The tax is not difficult to prepare in most areas. In a few areas, completing the entries to correctly prepare the forms is almost impossible. This is primarily in areas dealing with investment income and credid reporting

7 years ago

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Carol S. Lake Worth, FL

Mostly a good and user-friendly process. Sometimes it gets confusing, especially during the review. It wants you to correct or add info and I can barely ever find out what they need.

7 years ago

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rebecca D moulton Hayward, CA

They made doing my taxes super easy and quick. They answered every question I had and covered everything I could claim to get me the highest refund available to me.

7 years ago

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K R Suisun, CA

Live Tax person available for assistance. In the past 20 years Turbo Tax has not let me down and stood by their software when IRS questioned an entry.

7 years ago

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Lindsey American Fork, UT

I love TurboTax. We have used it for the past two years. It makes tax season a breeze - I can get our taxes done in a few hours. It's so cheap and easy.

8 years ago

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Katie Roberts Port Orchard, WA

So done with Turbo Tax! Forced to upgrade after an hour of data entry. Thieves!! I have used TurboTax for many years now. Their online tax filing is supposed to be free but throughout the entire process they repeatedly try to upgrade you at some cost forcing you to decline over and over again the same services. I have put up with that for the free filing. This year they forced the issue. After struggling to get our info entered, There was over a $200 charge. I requested them to call me, suppose to take 10 mins to call back. After 24 hours I requested a call back again and got one. The rep was polite but could not explain the products and why the fees where so high or why they would not take fees out of my refund. I asked for a supervisoer and was told they are so busy they will call back in 24 hours. So we looked around and used FreeTaxUSA. It was easy to enter the info, we got the same refund and it only cost $40. A full 98% of TurboTax customers are unhappy with the services they provide. How bad are you as a company that only 2% actually like what you do? https://www.consumeraffairs.com/computers/intuit_turbotax.html. Their negatives even within the BBB site is 97%. The only site that gives them a favorable rating above 3% is their own site. Hmmm can you say manipulated and fake?

8 years ago

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Thinh Vo Malden, MA

I used TurboTax to file my tax in 2015. I did my best to fill out all the information the website asked for. I even bought their audit service because they said it would help me to deal the IRS. I didn't have enough money to pay the tax in full, so I made a payment plan with the IRS. However, after 2 payments to the IRS, I got an audit letter from them showing that I still owe them the full amount of tax money. I was so frustrated since I already paid them half of the tax money so far. I contacted TaxAudit, the audit service that I bought with TurboTax, to help me out. I gave them all the required document. Then I got a call from an agent from TaxAudit. He told me he couldn't help me and ask me to contact with the IRS directly. Then I got another letter from the IRS that I still owed an extra amount of money besides the money I owed them. After getting so many audit letters from the IRS and useless help from audit service provided by TurboTax, I wouldn't trust TurboTax to file my tax again.

9 years ago

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Mymy Tallahassee, FL

I used this service when I first started filing my taxes, and they are great! The online site is so user friendly and I really enjoyed the LIVE chat option whenever I had questions!

3 years ago

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North Florida Wildliife Center Havana, FL

Have been using turbo tax to file my taxes for 4 years and love the service I have received. I am self employed as a ride share driver and their self employed package really helps to ensure I am getting the best return.

3 years ago

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Jaelyn Morris Havana, FL

Turbo Tax is easy to use and always helps me get my taxes done. There step by step instructions are very simple and the guide you through filing your taxes from beginning to end.

3 years ago

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Amy N Sandy, UT

TurboTax is fantastic if you have a very simple return. If your return is complicated with having your own business or owning rental property in another state, it might be worth it to go with a service that offers more assistance.

3 years ago

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Bryan Peterson Herriman, UT

I used to have a family member do taxes for me. When he stopped and i was worried about how things were going to go. Turbo tax has made things simple and painless when it comes to taxes!

3 years ago

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Emily D Herriman, UT

TurboTax made filing our taxes fast and easy. We saved money by not having to use an accountant. even though we weren’t totally sure what we were doing, it walked us through it all.

3 years ago

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Saylor D Herriman, UT

TurboTax is very affordable and easy to understand, and helped me get my taxes done on time. I don't have to stress nearly so much about my taxes, and it takes a big weight off my shoulders.

3 years ago Edited January 13, 2022

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M. Nielsen South Bend, IN

I have used Turbo tax for my personal and home based business for the past 10 + years ita very user friendly and guides you every step of the way and then even double checks so easy to do your own taxes.

3 years ago

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Megan Roper South Jordan, UT

I really enjoy that Turbo Tax saves my information from one year to the next, that way each time I log in to do my taxes it only takes me a short time to review my current year taxes. I wish it was a little cheaper to do it, but I am still happy with the platform.

4 years ago

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Dave Spokane, WA

I am a tax professional and I use Turbo Tax's free e-filing program to do simpler returns for family members. It is very thorough and would be easy to follow even for a nonprofessional. The free version is limited, of course, but for a simple tax return it does the job.

4 years ago

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Pauline Causse Provo, UT

I have used Turbo Tax a couple times, and it has been great for a beginner like me. It is straight forward and they do a good job at explaining what you need and why. The is a little higher than some other competing companies. But maybe that's the price to pay for the quality of what you get

4 years ago

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Tiffany I Gaithersburg, MD

Turbo Tax is super easy to follow. I can’t remember the last time I met with an accountant to do my taxes. It’s so much easier using their online service. I’m able to complete my tax, submit for review, and E-file.

4 years ago

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Aaliya Ghadafii Tallahassee, FL

Filing my taxes last year with Turbo Tax made the process go super smoothly. It was free, I was able to upload my documents through the site and they had clear instructions to help me along the way.

4 years ago

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Naya Tallahassee, FL

I like Turbotax because it makes the process of doing taxes easier and less stressful. Instead of having someone else do your taxes, you can do it yourself meanining no middleman! Although If you prefer to have an expert look at and review or complete your taxes for you, there is also that option!

4 years ago

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Morgan Huff Phoenix, AZ

Every year TurboTax helps me file my taxes quickly and efficiently. It saves my previous years returns and automatically gathers my W2 from my employer to make the current years filing seem less.

4 years ago

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Kandi Morrill Aurora, CO

Super easy to use, Process walks you through step by step, and then double checks it all for you in the end. We use it almost every year, and have working kids who now use it also.

4 years ago

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Taylor Hall Los Angeles, CA

The first time I used TurboTax I was shocked how easy it was. I expected it to be complicated with words I did not recognize, but everything was so easily completed and accessible. It basically did it for me!

4 years ago

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Paige Ellis Slade Gilbert, AZ

I always feel silly saying this but whenever I use TurboTax I legitimately have fun. What type of a tax process could ever be considered fun? No offense, taxes. But TurboTax defies gravity on this one.

4 years ago

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Rylan Bateman Los Angeles, CA

I have used TurboTax to assist me in filing my taxes for multiple years and I can say that it has allowed me to file my taxes with confidence and know that I am not going to make a mistake!

4 years ago

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Hannah McGuire Los Angeles, CA

Turbo tax is really nice if your taxes are simple. I appreciate the free option and have used it. Unfortunately, if you have any 1099 forms, they charge you a fee and the fees can add up quick. If you are doing your own taxes and have forms other than w-2’s, then I recommend keep looking around, because there are other services that are cheaper out there- and just as good.

4 years ago

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Blake Hirschi Salt Lake City, UT

Ever since I was old enough to start paying taxes it has been a short, simple and quick process. This is all thanks to turbo tax. They help me get the maximum refund and make it clear and easy to follow!

4 years ago