TurboTax is a leader in the tax prep industry. It is secured with bank-level encryption, multi-factor authentication, TLS technology, Dedicated Security tax, risk assessment/audits, and limited access to data. This ensures the utmost security for customers. 

TurboTax's software comes with audit defense, and the company offers 100 percent accurate calculations guaranteed with the service. Customers can file taxes with TurboTax on tablets, mobile devices (apps for Android and iOS), online, or through CD-software.

TurboTax is part of the larger Intuit company. This is a software firm that emphasizes financial, accounting, small business, and tax-related programs. It is built around small business and individual software needs and is currently one of the S&P 500.

TurboTax began in the 1980s when two software designers in the Silicon Valley area of California began to look at ways of creating computer software that could eliminate the drudgery of "pen and paper" accounting practices. This led to the birth of "Quicken" bookkeeping software and a rapid expansion of other small business and tax-related products. 

By the late 1990s, the company was a major force in software and was able to offer QuickBooks, TurboTax, and web-based components. Today, the company is worth more than $4 billion and is considered one of the finest software producers in the world.

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The Good

  • Guarantees
  • Easy to Fill Out
  • Automatic Suggested Deductions
  • Automatic Information Retrieval
  • Mobile App
  • Supported Forms

Guarantees

Essentially, the premise behind any version of TurboTax (whether for the individual, small business, etc.) is that it is going to walk the user through the process of completing their IRS and state tax documents. 

The software also finds all the potential deductions and credits that a taxpayer may qualify for. This means that there is very little risk of overlooking deductions or failing to report everything with accuracy. 

TurboTax provides a Maximum Refund Guarantee, an Audit Support Guarantee, a 100% Accuracy Guarantee, and a Satisfaction Guarantee. 

TurboTax offers free filing for simple tax forms. However, if you taxes are more complicated, you may have to pay a fee for using TurboTax's filling process. 

Customers who use the software don't have to pay until they receive their tax return. If a customer did not file with TurboTax, even if they started with the software, then there is no charge.

Taxpayers can elect to receive their tax refund via a direct deposit to their bank account.

TurboTax also promises people a maximum refund, as well as error checking all tax work before it is submitted to the IRS. 

If the company does make a mistake with the IRS, it will pay for any state penalties and interest. TurboTax's guarantees are helpful and are made to best help consumers.

Easy to Fill Out

The "step-by-step" filing process is done like an interview and offers explanations for each item as it appears. The questions are made to be very clear. The built-in "EasyGuides" offer detailed explanations for all major issues. 

There are also community forums that can direct someone to even further answers and information. 

Additionally, some of the advanced versions of the software will also provide professional tax advice from a tax expert around issues such as investments or business related questions. It even walks the user through such traditionally complex issues as depreciation, donations, cost basis in stocks, and special 401k tools.

Automatic Suggested Deductions

TurboTax automatically suggests deductions and credits to users. In fact, members have the ability to enter charity donations on-the-go with the TurboTax ItsDeductible app.

Automatic Information Retrieval

Because the software is able to automatically retrieve information from previous year's filings (when done using previous versions of the software), it can streamline the entire taxation process dramatically. It also pulls all necessary data from any linked versions of QuickBooks, and this means that individuals and businesses can speed up the entire tax return process while also eliminating risks of error.

Mobile App

TurboTax has a mobile app which makes doing taxes convenient. You can login and start where you left off anytime and anywhere. It doesn't matter if you're using your phone, tablet, or desktop; all your information will be saved.

Supported Forms

Free:

  • 1040A
  • 1040EX
  • Schedule B
  • Schedule EIC and More

Deluxe:

  • All Free Forms
  • 1040
  • Schedule A
  • Schedule C
  • Schedule CE

Premier/Home & Business:

  • All Deluxe Forms
  • Schedule D
  • Schedule E

The Bad

  • Limited Information
  • Federal and State Prices
  • Customer Support

Limited Information

While TurboTax does readily give information on how to input charity locations on the main homepage, the website does not upfront offer information on other types of deductibles. However, these pop-up as customers go through the questionaire.

Federal and State Prices

TurboTax is not "cheap" software, and it does have additional fees for filing state returns online.

Federal Price:

  • Federal Free Edition - This product is ideal for simple tax returns and costs $0.
  • Deluxe - The Deluxe costs $34.99 and is meant to maximize one's tax deductions
  • Premier - For rental property and investments, this is the way to go. It costs $54.99.
  • Home and Business - This option is best for small business owners, and it costs $89.99.

State Price

  • Federal Free Edition - This product is ideal for simple tax returns and costs $0.
  • Deluxe - The Deluxe costs $36.99 per state and is meant to maximize one's tax deductions.
  • Premier - For rental property and investments, it costs $36.99 per state.
  • Home and Business - This option is best for small business owners, and it costs $36.99 per state.

Customer Support

TurboTax offers a couple of ways to get in touch with them:

  • Twitter: @TeamTurboTax
  • Live Chat: Live support is offered in programs to paying customers.

However, they do not offer support over the phone and through email. These are both popular forms of customer support and can be a big problem if customers are not familiar with social media or live chat options.

The Bottom Line

In the end, many people choose TurboTax because of how well the software works.

The intuitive nature of the software, the use of the interview format, and the access to previous returns tend to keep people coming back year after year. 

There are also many other features that are built into the different packages that make this software a truly ideal solution, such as access to W-2 forms or 1099 forms that have been filed online. 

This sort of comprehensive access ensures one of the simplest methods for doing one of the most dreaded chores. 

While taxes can seem confusing at times. TurboTax provides access to answers given by tax professionals as well as a community forum. On these forums users can ask questions and have them answered by a TurboTax representative or tax professional. The library of resources is really effective and useful across the board. 

TurboTax is a well-recommended tax preparing company.

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User Reviews

Star Rating

4.4
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501 Reviews

Review Breakdown

5 star
62%
4 star
25%
3 star
8%
2 star
2%
1 star
4%

Sentiment Criteria

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David Lares

May 1st, 2018 Tampa, FL DETAILS arrow_drop_down
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Great tax filing option. I got the maximum return possible.

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Don

May 1st, 2018 Montegut, LA DETAILS arrow_drop_down
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Good quality product. A little pricey. And a little "hurray" for the IRS. But the government is their bread and butter.

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Lauren Law

April 30th, 2018 Rexburg, ID

I love turbotax when i had to file taxes for the first time, it was so simple and easy to follow and also FREE!

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JRosa

April 30th, 2018 Lehi, UT

Turbo tax is user friendly, helpful, and free!

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Jeff Martin

April 19th, 2018 Layton, UT DETAILS arrow_drop_down
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I have used TurboTax a lot for my tax needs. It is inexpensive and efficient way to do your taxes yourself. Awesome service.

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vicki southall

April 10th, 2018 Grants Pass, OR DETAILS arrow_drop_down
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Fast reliable and accurate fees are steep but you can write them off

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Adam

April 10th, 2018 Belmont, CA DETAILS arrow_drop_down
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It is very User Friendly, explores all avenues of deductions, and guidance is helpful, and is updated continuously

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Kamae Nowlin

April 10th, 2018 Rossville, GA DETAILS arrow_drop_down
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Too expensive to file state. They don't give an option to just file federal if you'e a paying customer. Which I was.

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Landon Robison

April 9th, 2018 Layton, UT DETAILS arrow_drop_down
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I use TurboTax every year to do my taxes. They make the process as simple as possible and a lot less stressful. It is inexpensive as well. Great resource to use for your taxes.

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Amanda

April 5th, 2018 DETAILS arrow_drop_down
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5 Star Company. Love the service and the ease of access. Great customer service.

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GreshamWeaver

April 5th, 2018 DETAILS arrow_drop_down
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Excellent! Easy to use and directions are easy to follow.

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Eileen R White

April 5th, 2018 DETAILS arrow_drop_down
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I love how they estimate your taxes and bring it to a great completion so you will be satisfied

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Darlene

April 5th, 2018 DETAILS arrow_drop_down
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It is easy to use and has helped me save lots of money on preparation fees.

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Herman R Soto

April 5th, 2018 DETAILS arrow_drop_down
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Easy to understand, flexibility in obtaining information and reliability

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Sirena Swanson

April 5th, 2018 DETAILS arrow_drop_down
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Great quick service convent uploading w2 installed and printable documents

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Ray L in VT

April 5th, 2018 DETAILS arrow_drop_down
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Been using them for 10-15 years - very good product and company.

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Elsbeth

April 5th, 2018 DETAILS arrow_drop_down
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I use the each year and they make it easy for me to do my taxes.

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Dorothy Gadley

March 26th, 2018 DETAILS arrow_drop_down
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The software is easily accessible. It is easy to understand and it is quick.

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Maureen Lawlor

March 26th, 2018 DETAILS arrow_drop_down
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Poor quality for the cost. Considering I've used Turbotax at a minimal cost with much better results.

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Pier V Guidi

March 26th, 2018 DETAILS arrow_drop_down
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Their software is a bit convoluted and hard to figure out here and there & I personally have found 3 bugs over the years

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Greg

March 26th, 2018 DETAILS arrow_drop_down
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great, answers my questions and gets me what I deserve

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Tami Hurley

March 26th, 2018 DETAILS arrow_drop_down
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I have been using them for years. There has never been an issue

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Ron Cori

March 26th, 2018 DETAILS arrow_drop_down
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Overall good. The online version does,not have the features of the desktop. No audit graph features.

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Anne M Landefeld

March 26th, 2018 DETAILS arrow_drop_down
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The method to determine the level of tax filing is not clear until one realizes the request for payment when one tries to copy the worksheets to review.

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Deborah Simmons

March 26th, 2018 DETAILS arrow_drop_down
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Awesome! Use them for the past 3 years. Always available when I have questions.

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ElaineSweidel

March 26th, 2018 DETAILS arrow_drop_down
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Website is easy to use; they provide helpful advice in the online process

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CharlesEtz

March 26th, 2018 DETAILS arrow_drop_down
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I am satisfied with the service that Turbotax provides and have used them for several years.

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Joyce OHern

March 26th, 2018 DETAILS arrow_drop_down
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Its ok it's trustworthy, cheaper than a tax preparer

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Gerald G Andrews Sr

March 26th, 2018 DETAILS arrow_drop_down
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Excellent product, easy to file your taxes on line

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Fair and unfair loyalty program

March 26th, 2018 DETAILS arrow_drop_down
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The app is simple, and easy to use. The help app works great for questions

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Robert Hummel

March 26th, 2018 DETAILS arrow_drop_down
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EXCELLENT, ESPECIALLY for SENIORS, being stressed by the Obama, led, socialist IRA. assualts on America.

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First timer

March 26th, 2018 DETAILS arrow_drop_down
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Not bad if you know what to do. If you are filing an EZ, it is like clock work. But if filing more extensive paperwork than you might want to consult a professional.

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Reverend Christapher McDonnell

March 26th, 2018 DETAILS arrow_drop_down
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Their service is free up to the point where you file, and I received the highest return of the two I tried. Their live help service wasn't as helpful as the price would lead you to believe, but I did get an answer.

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Kathy

March 26th, 2018 DETAILS arrow_drop_down
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It's okay. Easy enough to do, but not as cheap as I thought it would be

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Ernest Hawes

March 26th, 2018 DETAILS arrow_drop_down
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Comprehensive, easy to use and reasonable price

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Edward Wilson

March 20th, 2018 Clarks Summit, PA DETAILS arrow_drop_down
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easy to use. great tax preparation programs

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Rebecca Riggin

March 16th, 2018 Muncie, IN DETAILS arrow_drop_down
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Fantastic! They really have some great agents. Sure you may pay more but I'll do that every yr over a free service with no help

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GEORGE KELEMEN

March 16th, 2018 Glendale, AZ DETAILS arrow_drop_down
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Easy step-by-step, reasonable fee, accurate work..

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Yvonne Barbosa

March 16th, 2018 Los Banos, CA DETAILS arrow_drop_down
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I buy the cd, then do my taxes from there. Very easy

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Karen

March 16th, 2018 Portland, OR DETAILS arrow_drop_down
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Because iv used them A few times, the process is familiar. Turbo tax structure is very helpful for subsequent years, because the previous years data is already entered, and the prompts guide you through previous deductions.

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Pliny

March 16th, 2018 Allentown, PA DETAILS arrow_drop_down
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Been using it for decades. Great product!

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David and PatriciaHill

March 16th, 2018 DETAILS arrow_drop_down
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Turbo Tax has been generally good for us, although when our tax status became increasingly complicated, we had to enlist a private accounting firm to help us.

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William Payne

March 16th, 2018 Belle Vernon, PA DETAILS arrow_drop_down
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Great product for money. Very easy to do

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Kurt Kretzschmar

March 12th, 2018 DETAILS arrow_drop_down
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Ok service could be a little better. Should contact you via phone after taxes are complete

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Juan Garcia

March 12th, 2018 Dallas, TX DETAILS arrow_drop_down
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Great service, easy to do taxes and step by step explanations

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Denise Miller

March 12th, 2018 Missouri City, TX DETAILS arrow_drop_down
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Good access to info no problem filing even when I do it myself

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Marisa Dalla Valle

March 12th, 2018 St. Petersburg, FL DETAILS arrow_drop_down
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User friendly, the second year was even easier as they kept my files in their database, sorry but I have nothing more to say except I am very pleased with the service the comapny provides

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Rachel Mabe

March 6th, 2018 DETAILS arrow_drop_down
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Easy to navigate. Customer support was quick to respond. Happy with this company /product.

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A completely happy customer!

March 6th, 2018 Terre Haute, IN DETAILS arrow_drop_down
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It is very easy to use and customer service is excellent

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Tina

March 6th, 2018 Edmond, OK DETAILS arrow_drop_down
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I like being able to do my own taxes, and knowing where every tax $ is saved. I'm confident in their product.