TriSMART Solar: Read 440 User Reviews From Real Homeowners

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Verified Customer

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Hector Sanchez

Best decision we ever made for our family and our home

7 months ago

Reply from TriSMART Solar

Thank you so much for sharing your feedback! We're thrilled to hear that choosing us was such a positive decision for your family and your home. It's wonderful to know that we could contribute to making things better for you. If there's anything else we can do for you, don't hesitate to reach out!

Apr. 24th, 2025

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Verified Customer

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Peggy Jors

The experience from start to finish. All was good.

7 months ago

Reply from TriSMART Solar

Thank you for your feedback! We’re so glad to hear that your experience from start to finish was a positive one. We always aim to provide a smooth and enjoyable process, and we appreciate you taking the time to share your thoughts. If you ever need assistance in the future, we’re here to help!

Apr. 25th, 2025

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Verified Customer

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Oscar Torres

Great company to work with. Very responsive.

8 months ago

Reply from TriSMART Solar

Thank you so much for the kind words! We're thrilled to hear that you've had a great experience with us. If you ever need anything, feel free to reach out—we're always here to help!

Apr. 1st, 2025

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Verified Customer

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Jeffrey Hefner

How they took care of everything, including the HOA.

8 months ago

Reply from TriSMART Solar

Thank you for your review! We're glad to hear that our team took care of everything, including the HOA process, to make your solar experience seamless. We appreciate your support!

Mar. 27th, 2025

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Verified Customer

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Brett New Customer

Great speed in install, tax incentive all around

8 months ago

Reply from TriSMART Solar

Thank you for your positive feedback! We're thrilled to hear you were happy with the installation speed and the tax incentives. If you need anything else, feel free to reach out. We appreciate your support!

Mar. 12th, 2025

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KELLY WEBB

This company has extremely poor customer service. i have tried to reach them several times and nobody answers phone calls or emails. I have a warranty issue that needs to be resolved and have gotten zero answers. Do not use them for installation or service you WILL be refused.

8 months ago

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Verified Customer

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Charles R Nickell El Paso, TX

System produces roughly the amount projected. Still in first year so I do not have a second year to compare.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We’re glad to hear that your system is producing as projected. We understand that it can take time to see the full benefits of solar, especially during the first year. As you move into the second year, you may start to see more consistent savings. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!

Mar. 4th, 2025

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Verified Customer

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DERRICK V THOMAS Houston, TX

Horrible. Under sold me so I had to get an additional $32k in panels. The delivery charges from the energy companies have been included and we were sold on panels that no tdu charges would be applied with solar programs.

3 years ago Edited January 10, 2024

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Verified Customer

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Roy R. Jimenez San Antonio, TX

satisfied with the quick, professional installation and the savings on my energy bill so far.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear you're satisfied with the quick and professional installation and enjoying the savings on your energy bill. Welcome to the TriSMART Solar family!

Mar. 4th, 2025

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Verified Customer

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Kelsey San Antonio, TX

Easy. I haven't had any issues. I liked how the gentleman presented the company.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We’re happy to hear that your experience was smooth and that you were impressed with how our team presented the company. We strive to make every step easy for our customers, and it's great to know we achieved that. If you need anything in the future, don’t hesitate to reach out!

Mar. 4th, 2025

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Verified Customer

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Anthony Jarrell, TX

It's user friendly. It's very easy set up and very easy to use. They are very responsive.

3 years ago

Reply from TriSMART Solar

Thank you for your review! 😊 We're glad to hear you found the setup easy and the system user-friendly. Providing responsive support is our priority, and we’re happy we could meet your expectations. Let us know if you ever need anything!

Mar. 6th, 2025

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Verified Customer

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Skyler El Paso, TX

The insulation process was good. They didn't clean up after themselves very well. There was a lot of debris left over. Equipment was great. Everything worked well and we liked that we could access our information.

3 years ago

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Verified Customer

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Apolonio Zuniga Jr Alamo, TX

We are experiencing lower utility bill from our electric company. That makes me happy.

3 years ago

Reply from TriSMART Solar

Thank you for your review! 😊 We're so glad to hear that you're experiencing lower utility bills—that's exactly what we aim for! Enjoy the savings, and let us know if you ever need anything.

Mar. 6th, 2025

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Verified Customer

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Evan Koch Boerne, TX

Responsive and friendly. When a repair was needed it was fixed within a few days.

3 years ago

Reply from TriSMART Solar

Thank you for your review! 😊 We're so glad to hear that you're experiencing lower utility bills—that's exactly what we aim for! Enjoy the savings, and let us know if you ever need anything.

Mar. 6th, 2025

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Verified Customer

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Stacey Murray Fort Worth, TX

Great customer service. They were of great help and made the process smooth and easy

3 years ago

Reply from TriSMART Solar

Thank you for your kind words! 😊 We're happy to hear that our team provided great customer service and made the process smooth and easy for you. We appreciate your support and are always here if you need anything!

Mar. 6th, 2025

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Verified Customer

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Benjamin Orozco

Took a very long time to setup Solar Panels. Took a few months to get to the problem of why the panels were not reporting productivity. Underperformed the first year. I am a really laid back person and this purchase to install to keep maintenance... so SUPER STRESSFUL

3 years ago Edited January 10, 2024

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Verified Customer

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Janice young Rowlett, TX

Communication has always been a challenge, my panels don't produce enough - I got a 550 and 475 electric bill for June and July

3 years ago

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Verified Customer

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Karen Thompson San Antonio, TX

James S was really helpful and I love recieving, on average, $5.00 electric billx

3 years ago

Reply from TriSMART Solar

Thank you for your review! 🌟 We're so glad to hear that James S. was helpful and that you're enjoying those amazingly low electric bills! ⚡☀️ Saving money while using clean energy is what it's all about. If you ever need anything, we're here for you!

Mar. 7th, 2025

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Verified Customer

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Timothy San Antonio, TX

They take a while to get back to you. The thing gets knocked off line sometimes and I have to go outside and realign it.

3 years ago

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Verified Customer

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Larry Tucson, AZ

Very accountable and accommodating. They were with me through the whole process.

3 years ago

Reply from TriSMART Solar

Thank you for your kind words! We're glad to hear that our team was accountable and accommodating throughout the entire process. Providing a seamless experience and supporting our customers every step of the way is our priority. We appreciate your trust in us!

Mar. 10th, 2025

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Verified Customer

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Vivian Edinburg, TX

Installation went very well. I've been pleased with the product. Excellent. I have had a very good experience.

3 years ago

Reply from TriSMART Solar

Thank you for your kind words! We're thrilled to hear that your installation went smoothly and that you're pleased with your solar system. Providing an excellent experience is our top priority, and we're glad we could meet your expectations. If you ever need anything, don’t hesitate to reach out. Enjoy your savings! ☀️

Mar. 19th, 2025

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Verified Customer

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Jessica Del Rio, TX

It was fairly easy to install the panels. No issues with the product. I wish it wasn't so expensive. I tried to get out of my contract but wasn't able to prior to installation and I'm disappointed about that.

3 years ago

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Verified Customer

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James Gainesville, TX

He really didn't do a good job installing the panels because he messed up and we had to have someone come later and fix it . He didn't hook it up to my panels correctly. They are not trustworthy, they lied.

3 years ago

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Verified Customer

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Jennifer Ahr Converse, TX

Great experience from start to finish. They made it so easy and gave updates the whole way

3 years ago

Reply from TriSMART Solar

Thank you for your kind words! We're thrilled to hear you had a great experience from start to finish. Keeping our customers informed and making the process easy is our top priority. We truly appreciate your support and look forward to serving you again in the future!

Mar. 12th, 2025

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Verified Customer

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Raymundo Rodriguez LA Joya, TX

The representative I spoke with was very helpful, but a technician was supposed to come check my system and they were not sent.

3 years ago

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Verified Customer

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Mark E Hutchinson Pflugerville, TX

Communication was terrible on when things would happen and that put things off schedule for finalizing the install of my solar panels

3 years ago

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Verified Customer

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Chuck Collins Boerne, TX

Poor communications. Poor project management. Poor scheduling. Not enough staff. Uneducated/inexperienced sales personnel. Installers were great.

3 years ago

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Verified Customer

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Rebeca Aguilar Hewitt, TX

They where very informative and did not feel like they were making you buy the system.

3 years ago

Reply from TriSMART Solar

Thank you for your kind feedback! We're glad to hear that you found our team informative and that you didn’t feel pressured during the process. We aim to provide clear information to help our customers make the best decision for their needs. If you have any further questions, please don't hesitate to reach out. We appreciate your trust in us!

Mar. 13th, 2025

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Verified Customer

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Michael Keller, TX

Amazing support. Has an issue after installation and they came out right away. No hassles.

3 years ago

Reply from TriSMART Solar

Thank you for your kind words! We’re so glad to hear that you had a positive experience with our support team and that we were able to address the issue quickly and without any hassle. If you need anything further, please don't hesitate to reach out. We truly appreciate your feedback

Mar. 13th, 2025

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Verified Customer

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Arthur Mitchell Schertz, TX

Recent solar repair was achieved. Our electric bill went up to $168.69. However we got did not get compensated for the increase at no fault of our own!

3 years ago

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Verified Customer

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Don Sparks San Marcos, TX

On time, knowledgeable, personable, answered questions till I had no more questions

3 years ago

Reply from TriSMART Solar

Thank you for your wonderful feedback! We're glad to hear that our team was on time, knowledgeable, and answered all your questions. Providing a great experience and ensuring you feel confident about your solar system is our top priority. Let us know if you ever need anything in the future!

Mar. 13th, 2025

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Verified Customer

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Wanda Thomas

TriSMART team handle everything from setting up appointments to making sure times for installment fit my schedule.Very professional company I am very pleased.

3 years ago Edited January 10, 2024

Reply from TriSMART Solar

Thank you for your kind words! We're thrilled to hear that you had a great experience with our team. Your satisfaction means everything to us, and we appreciate your support!

Mar. 14th, 2025

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Verified Customer

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Floyd Elzie JR Baytown, TX

I was always informed of changes and mishaps and we are trying to really balance the generation of power.

3 years ago

Reply from TriSMART Solar

Thank you for your review! We’re glad to hear that you were kept informed throughout the process. Balancing power generation is key, and we appreciate your patience as we work to optimize your system. If you ever have any questions or need assistance, feel free to reach out. We're here to help!

Mar. 19th, 2025

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Verified Customer

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edward contreras San Antonio, TX

The installation was fast, took less than one day. They cleaned after the work. They did not trash my plants.

3 years ago

Reply from TriSMART Solar

Thank you for your review! We're glad to hear that your installation was quick and that our team took care to leave everything clean and undisturbed. We appreciate your support and are here if you ever need anything!

Mar. 19th, 2025

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Verified Customer

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Kenneth Jarrell, TX

The product had to be serviced six times after it was installed. The installation was terrible, they did a very poor job installing the system. I would not use TriSMART Solar again.

3 years ago

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Verified Customer

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Amber San Angelo, TX

When I had problems with installation, the representative helped me resolve them. There was damage but they took care of it.

3 years ago

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Verified Customer

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Mark San Antonio, TX

Nothing is like what I was told or explained, I'm just another number on the board I barely or never produce 50% of my own electricity.

3 years ago

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Verified Customer

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Carlos McAllen, TX

I have not had any issues with the product and I would recommend the company to others.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear everything is working well for you. We appreciate your recommendation!

Mar. 14th, 2025

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Verified Customer

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Carol San Marcos, TX

It went fairly well or worse from delayed because they were missing panels. It take two months to get it scheduled to be installed.

3 years ago

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Verified Customer

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Cheyenne olmedo Round Rock, TX

The customer service is great but the solar is not worth the money i spent. I would not recommend solar in general nor would i do it again

3 years ago

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Verified Customer

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Billy Killeen, TX

I have no problem with equipment. I have been saving.Sometimes when I have question I can't reach them and they call me back when they feel like it.

3 years ago

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Alyssa Patruno Killeen, TX

Trismart Solar and its affiliates have been a complete joke to work with. We were sold a pipe dream and due to their lack of communication, integrity and competence, we now have $40,000 paperweights on our roof that are producing less than 7% of what we were guaranteed and promised. We have been fighting them for MONTHS to even get them to finish and correct the job they started and now they are refusing to acknowledge anything is wrong. Our point of contact quit replying to us almost immediately after install and we’ve been fight the customer service and corporate ladder ever since. Like most people, we went with solar in hopes to reduce our dependence on utility companies and the outrageous prices. Now we’re still paying $400+ monthly in utilities in addition to the $170 loan on solar panels that are barely producing. In theory, solar would be amazing, but I greatly urge everyone to reconsider giving trismart solar their business and money. Learn from our mistake and do more research on the company you choose.

1 year ago

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NANCY Malone TX

I would like to give them zero stars. But I’m not sure it will allow me to. We were told by the sales person that we would have no electric bill after the panels were installed. That is not true. We were told by the sales person that it would be done within 60 days. It took over five months. We were told we would get a $13,000 tax credit. When we had our taxes professionally done as we always do, we got a $251.credit. At that rate, it will take over 50 years for us to earn that $13,000 credit. I’m 68 years old. I don’t think I’ve got 50 years left. And if we don’t give the finance company that $13,000, our monthly bill goes from $165-$225. We were not told that upfront. Consequently, we have not had them turned on and we are seeking legal counsel. We are fighting back. This is racketeering. Run, don’t walk, from any solar panel sales people.

2 years ago

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Verified Customer

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Dominic Mangongo

We like that is reliable and it reduces our electric bills.

8 months ago

Reply from TriSMART Solar

Thank you for your feedback! We're so glad to hear that you’re enjoying the reliability of your solar system and seeing the benefits of lower electric bills. We appreciate your support and are always here if you need anything. Enjoy the savings!

Mar. 19th, 2025

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Verified Customer

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Michael A. Phillips

I have nothing but good things to say about this company

9 months ago

Reply from TriSMART Solar

Thank you for your wonderful feedback! 🌟 We're so glad to hear that you've had a great experience with TriSMART Solar. Your support means a lot to us!

Mar. 4th, 2025

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Verified Customer

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Jim Allan Safford, AZ

They are easy to talk to and they resolve any problems as soon as possible

3 years ago

Reply from TriSMART Solar

Jim, thank you for taking the time to post this 5-star rating about your experience with TriSMART Solar. We know you have other options for your solar project, and we appreciate that you trusted us to help you achieve lower energy costs and greater energy independence. We look forward to continuing to provide you with a 5-star experience.

Dec. 30th, 2022

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Verified Customer

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Luis San Antonio, TX

Fair price. The sales person made some promisdes that weren't followed through.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback. We’re glad to hear you found our pricing fair, but we’re sorry to learn that some promises were not fully followed through. Customer satisfaction is extremely important to us, and we strive to ensure a smooth and transparent experience for everyone.

We’d love the opportunity to make things right and address any concerns you may have. Please reach out to our team so we can discuss this further and find a solution. Your feedback helps us improve, and we truly appreciate you sharing your experience.

Thank you for choosing us, and we hope to have the chance to better serve you in the future!

Mar. 5th, 2025

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Verified Customer

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Oyeyemi Spring, TX

I didn't see the difference using the solar. I still pay the amount I pay on the electricity. No different. The installation went good, but the service is bad. Very negative.

3 years ago

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Verified Customer

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Sandra escareno

We never get any money coming back to us. My granddaughter received money back the first month they got solar and every month after that

3 years ago

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Verified Customer

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Jackie Murillo San Marcos, TX

I love my solar panels. Reps are always so friendly and get things done in a timely manner

3 years ago

Reply from TriSMART Solar

Thank you for your kind words! We're thrilled to hear that you love your solar panels and had a great experience with our team. Providing friendly and efficient service is our top priority. If you ever need anything, feel free to reach out. Enjoy your solar savings!

Mar. 18th, 2025

TriSMART Solar Reviews