TriSMART Solar: Read 440 User Reviews From Real Homeowners

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Verified Customer

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Aretha Jackson

Very informative & I like their service.

1 month ago

Reply from TriSMART Solar

Thank you so much for the great feedback! 🌞 We’re glad to hear you found our service informative and that you had a positive experience with TriSMART Solar. We truly appreciate your support!

Nov. 11th, 2025

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Verified Customer

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Kathryn Batson El Paso, TX

My experience has been great from day 1. My sales rep Ramon is awesome and always helpful/informative. The customer service team has helped me even after my installation was complete. I recommend them to everyone!

3 years ago

Reply from TriSMART Solar

Kathryn, thank you for taking the time to post this 5-star review. We are delighted to hear you had a positive experience from start to finish and appreciate your recommendation.

Dec. 28th, 2022

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Verified Customer

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Ben McKee Converse, TX

Tri Smart was great, however GoodLeap the financial institution was horrible. The worst financial company we have ever dealt with. Tri Smart reps were great every step of the way. Tri Smart company I would give 5 stars to, but having GoodLeap as one of there lenders would receive 0 stars. Get rid of them and more people would be happy with Tri Smart.

3 years ago

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Verified Customer

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Jesus Safford, AZ

They did good work and I'm thankful for Ryan helping me out through all the steps and process through a whole thing. It was good. It was faster than I expected. It took less than eight hours to get the installation done. Ryan was always available to answer questions.

3 years ago

Reply from TriSMART Solar

Thank you for your review! We're thrilled to hear that Ryan provided great support throughout the process and that your installation was completed faster than expected. Our team is always here to help, and we appreciate you choosing TriSMART Solar. Enjoy your solar savings!

Mar. 18th, 2025

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Verified Customer

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Leticia El Paso, TX

The consumption that I'm getting is not quite as much as the other companies my friends are using. One of my pannels isn't generating as much as the rest. Sometimes they're very hard to get a hold of. Overall it is good. It's not bad.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear that your overall experience has been positive. We understand your concerns and want to ensure your system is performing optimally. Please reach out to our support team so we can address any issues with your panel and assist you further. Your satisfaction is important to us, and we appreciate you choosing TriSMART Solar!

Mar. 18th, 2025

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Verified Customer

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Jade Hockley, TX

Our rep was always in contact, always gave updates. It had a couple of bumps, but it wasn't bad. TriSMART handled everything for my HOA, which was really nice and everything with the city, which was also very nice and handy. Our rep handled any kind of issues that came up. And we didn't even have to be there for any of it. That's really nice.

3 years ago

Reply from TriSMART Solar

Thank you for sharing your experience! We're glad to hear that our team kept you informed and handled everything smoothly, including HOA and city requirements. We appreciate your patience through the process and are happy that it was a hassle-free experience for you. If you ever need anything, feel free to reach out. Enjoy your solar savings!

Mar. 18th, 2025

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Verified Customer

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Alex Tomball, TX

Their communication is good, but they send someone out fairly frequently. It seems like I've had them out three times in the last year. I think there was an issue with penetration on the solar panels that caused the leaked and they fixed it, but it took a while to catch. It keeps me dropping communication, that's why they keep sending technicians out.They undersized my system and I'm still paying a high electric bill.

3 years ago

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Verified Customer

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Ronnie Houston, TX

I've had no issues with the service. It was very quick, very easy. And everything was explained to me very well. Tri Smart Solar has saved me on my power bills. Very good company.

3 years ago

Reply from TriSMART Solar

Thank you for your kind words! 🌟 We're thrilled to hear that you had a smooth and easy experience with TriSMART Solar. It’s great to know that our team provided clear information and that you're already seeing savings on your power bills! We appreciate your support and are always here if you need anything.

Mar. 6th, 2025

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Verified Customer

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Monty

They are not good at returning calls. Install went very smoothly. I've been looking at the readings and one of my panels is not doing what it's supposed to. They're a pretty good company, but if their customer service was a little bit better I would have given a higher rating.

3 years ago

Reply from TriSMART Solar

Thank you for your honest feedback! We're glad to hear that your installation went smoothly. We apologize for any difficulty you've had in reaching us and for any concerns regarding your panel’s performance. Customer service is very important to us, and we appreciate your input as we work to improve. Please reach out to us directly, and we’d be happy to assist you with any issues. We appreciate your support!

Mar. 18th, 2025

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Verified Customer

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Justin Jones Litchfield Park, AZ

There has definitely been some bumps through the process of getting solar Installed but I have to say regardless of what occurred the customer service has been outstanding. I wish more companies operated this way .

3 years ago

Reply from TriSMART Solar

Thank you for your honest feedback! 🌟 We understand that the installation process can sometimes come with challenges, and we truly appreciate your patience. It means a lot to hear that our customer service stood out and made a difference. Providing excellent support is our priority, and we’re grateful for your trust. If you ever need anything, we’re always here to help!

Mar. 7th, 2025

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Verified Customer

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Ryan Friendswood, TX

Once I got my solar panels installed, half of them didn't work. They never called and told me that until a year later. They don't have good communication and I was disappointed. I thought the installation process went very well because the first time they had to send another crew out to come back and do additional work because it wasn't done right the first time so I was happy with that but not the first part of installation. They don't let anyone know when their bills are going up and they don't answer when customers have questions. They hide from the actual problems. I wouldn't recommend TriSMART.

3 years ago

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Verified Customer

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Anonymous Wolfforth, TX

There are really good deals with TriSMART. I have never had a problem getting a hold of a person. Everything was done in a timely fashion. I have had zero problems with the product. It is a nightmare to reinstall the app and make it work again.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear you've had a great experience with our team and that everything was completed in a timely manner. We appreciate your support and are happy to know your system is working well! Regarding the app, we understand how frustrating technical issues can be. If you need any assistance with reinstalling or troubleshooting, please don’t hesitate to reach out—we’re here to help!

Mar. 19th, 2025

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Verified Customer

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Jova Andrews, TX

I've never had a problem with them fixing what I need or answering my questions. I had no problems with the installation process, it was very good. I haven't had any problems with the product either.

3 years ago

Reply from TriSMART Solar

Thank you for your review! We're glad to hear that you've had a smooth experience with our team, from installation to ongoing support. Providing reliable service and answering any questions our customers have is a top priority for us.

We're happy to know that your system is working well, and we truly appreciate your trust in TriSMART Solar. If you ever need anything, don’t hesitate to reach out. Enjoy your solar savings!

Mar. 11th, 2025

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Verified Customer

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Brian Spring, TX

Their honesty and integrity stood out to me. They addressed all my needs. Overall, installation went pretty good. I think there was one issue that they did end up coming back and resolving it.

3 years ago

Reply from TriSMART Solar

Thank you for your review! We truly appreciate your recognition of our honesty and integrity. Our goal is to address every customer's needs and ensure a smooth installation process. We’re glad our team was able to resolve any issues and provide you with a positive experience. If you ever need anything, we’re here to help!

Mar. 10th, 2025

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Verified Customer

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Jessica Corpus Christi, TX

We have the app and my husband uses it all the time. I got an email that showed me how much electricity we've used and how much we are saving and whatnot so that I like the panels. Installation process was good.There was no issues. Everybody I talked to was not very good at explaining anything. We even had people that came over here said they were part of trismart but they weren't. The only reason why they lowered the sales price was because another guy was offering something lower. They were talking so much crap about the other guy that saying he's not even from corporate but they weren't from corporate either, they're not even from here. But they matched it anyways.

3 years ago

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Verified Customer

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Carmen Fort Worth, TX

If the system goes down and you aren't monitoring it you would never know. That responsibility fell on me and I wasn't aware. The install was very smooth. Customer service is good. Sometimes the wifi feed goes off and it can be pretty annoying.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear that your installation went smoothly and that you've had a good experience with our customer service. We understand how important system monitoring is, and we apologize for any inconvenience caused. We recommend periodically checking the system’s app or portal to ensure everything is running smoothly. If you ever experience connectivity issues or need assistance, our team is always here to help. Please don’t hesitate to reach out. We appreciate you being a valued TriSMART Solar customer! ☀️

Mar. 19th, 2025

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Verified Customer

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Steven

We've had a little bit of miscommunication with maintenance on the system. To my knowledge, they installed the best panels. I have already recommended them. They were very professional. Installation was very easy. I was satisfied. They did a great job installing equipment.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We’re glad to hear that you’re satisfied with the installation and the quality of our panels. We apologize for any miscommunication regarding maintenance and appreciate your patience. Your recommendation means a lot to us! If you ever need assistance, don’t hesitate to reach out. Enjoy your solar savings! ☀️

Mar. 19th, 2025

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Verified Customer

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Ashley

As far as the installation process, they came out, did their survey, got their permits, and then they came out and started on it one day and then it took two weeks for them to come back and finish. Once I got my equipment all installed, they really didn't give me a walkthrough on how to check on my solar panels. They just installed it and didn't give me any kind of information on how it was going to work or anything like that.

3 years ago

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Verified Customer

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Marie

There were a couple of questions I had that were not handled quickly. They didn't get back to me in a timely manner. But we have not had any other issues with the service. I think I made the right decision in moving forward with them. Installation was fine, it could have gone quicker.

3 years ago

Reply from TriSMART Solar

Thank you for your honest feedback! We apologize for any delays in responding to your questions and appreciate your patience. We're glad to hear that you’re satisfied with your decision and that the installation went smoothly overall. Your input helps us improve our service, and we’re always here if you need any further assistance. Thank you for choosing TriSMART Solar! ☀️

Mar. 19th, 2025

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Verified Customer

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Nicole

The only issue we had was miscommunication regarding how we were paying. But the equipment has been good, we haven't had any issues. Installation went well, it was quick so that was a good thing.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We apologize for the miscommunication regarding the payment process and appreciate you bringing it to our attention. We're glad to hear the equipment has been working well and that the installation went smoothly and quickly. If you ever have any further concerns or need assistance, please don’t hesitate to reach out. We value your business and are here to help!

Mar. 13th, 2025

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Verified Customer

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Jamie saldivar Lubbock, TX

Got everything set up on my house right the first time, everything that was said in contract was installed the way it should. No problems with system and solar power is being produced everyday.

3 years ago

Reply from TriSMART Solar

Thank you for your great feedback! We're thrilled to hear that everything was set up correctly and that your solar system is performing as expected. If you ever need any assistance or have any questions, feel free to reach out. We appreciate your support and are happy to have helped you go solar!

Mar. 13th, 2025

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Verified Customer

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David Snodgrass Pflugerville, TX

I gave them 4 because the communication when waiting on permits and stuff of that nature is lacking. I would go months with no status update until I reached out. The should reach out email/text/call or something with some kind of status or have a status page so you can check your order

3 years ago

Reply from TriSMART Solar

Thank you for your honest feedback! We appreciate your 4-star rating and understand that better communication during the permitting process would have improved your experience. We value your suggestion and will work on providing more proactive updates. If you have any further concerns or need assistance, please don’t hesitate to reach out!

Mar. 19th, 2025

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Verified Customer

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Anthony Temple, TX

They are decreasing my electricity bill. The installation process took two days. It was pretty simple and easy. I would like to have an app or something that I could monitor my balance on and see when those payments are coming out in the future.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're happy to hear that your system is helping to lower your electricity bill and that the installation process was smooth. We appreciate your suggestion regarding an app for monitoring payments—we'll be sure to pass that along. If you have any other questions, feel free to reach out!

Mar. 19th, 2025

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Verified Customer

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Bill Sparks Houston, TX

They were very careful of our property, the new roof, the garden beds. The installation guys delivered just as the salesman said they would. We LOVE the product and are already saving $$$$.

3 years ago

Reply from TriSMART Solar

Thank you for your wonderful feedback! We're so happy to hear that our team took great care of your property and delivered exactly as promised. It's amazing that you're already seeing savings—enjoy your solar benefits!

Mar. 14th, 2025

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Verified Customer

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Antwyn Las Cruces, NM

When I came to the house we looked at the roof and then they started putting stuff on probably four months later and once they did that everything was pretty much started so it took on the day before it all out and then they had to come back because something wasn't done right.

3 years ago

Reply from TriSMART Solar

Thank you for sharing your experience. We apologize for the delay and any inconvenience caused during the installation process. We appreciate your patience and are glad that everything was completed in the end. If you have any further concerns, please don’t hesitate to reach out—we’re always here to help!

Mar. 19th, 2025

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Verified Customer

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Anna Hutto, TX

They seem to be they seem to offer a better panels and better warranty and a little bit cheaper. They're not very forthcoming with information that I think new solar owners need. You have to realize that there's an issue to come a call and then they tell you. They got it done fairly quickly, I think it took maybe two days. I haven't had any faulty equipment and it functions well.

3 years ago

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Verified Customer

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Grecia Georgetown, TX

Trismart put the system up pretty quick. The guy was super nice and very respectful. It was easy and now it works perfectly fine, I haven't had any problem at all. The company answers right away.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear your installation was quick and that our team provided great service. It's great to know your system is working perfectly and that our support team has been responsive. We appreciate your trust in TriSMART Solar!

Mar. 17th, 2025

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Verified Customer

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Bernardo San Antonio, TX

My installation was very smooth. They were always on time and cleaned up after themselves. Every time I call they're always super nice and very helpful. It's saving money on my power.

3 years ago

Reply from TriSMART Solar

Thank you for your review! We're happy to hear your installation went smoothly and that our team was punctual and professional. It's great to know you're saving money on your power! Let us know if you ever need anything. Enjoy your solar savings!

Mar. 17th, 2025

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Verified Customer

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William Morris Las Cruces, NM

Communication was sparse to non existent and mostly driven by me throughout the project. I never had confidence that my install was going to order or vision. Everything took at least 2 tries by Trismart to get what was discussed on paper. Design aspects discussed with onsite personnel were not conveyed to project managers and the end result was not the install I envisioned ... but too late as my roof and splash panel had a hole in it. Installers did not make contact with me or my family during installs or the 4 or 5 following inspections, fails and subsequent corrections. The install took nearly 8 months from signing to the system being in production. I have not been able to figure our how to contact the company to get my state tax paperwork completed or re-provided. The thing that saves them from 1 star is that when my install went over-deadline, the company footed my first 3 loan payments, and that I got the system I wanted, eventually, almost. My sales rep was awesome and responsive.

3 years ago

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Verified Customer

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Elier Midland, TX

We've had heavy wind storms and little bit of hail and the pannels hold up. Install went pretty good, the guys got there early. It was pretty presentable and professional. Did great job, they didn't leave any trash. Good communication. It was very hard to get a hold of customer service before they took the panels up and stuff.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear that your installation was smooth and that the team was professional and efficient. It's great to know that your panels have held up well through storms! We apologize for any difficulty you experienced in reaching customer service and appreciate your patience. We’re always working to improve communication, and your input helps us do that. If you ever need further assistance, we're here to help! 🌞

Mar. 19th, 2025

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Verified Customer

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Daniel Mount Pleasant, TX

I haven't had any trouble with it. Very smooth. I haven't had to use a whole lot, but they do monitor remotely now to let me know sometimes if there's an issue before I even notice it. It just seems they're the best.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear your system has been running smoothly and that our remote monitoring is keeping everything in check for you. Providing a hassle-free experience is our goal, and we truly appreciate your trust in us. If you ever need anything, don’t hesitate to reach out!

Mar. 18th, 2025

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Verified Customer

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Tope Cypress, TX

They answered all my calls, they're always responsive. It was seamless, they called me ahead of time and they came in to do what they had to do mount the solar and checked that everything is okay and they left. They told me exactly what's going to happen and they talked about the app.

3 years ago

Reply from TriSMART Solar

Thank you for your kind words! We're thrilled to hear that your experience was seamless and that our team kept you informed every step of the way. Customer communication and satisfaction are our top priorities, and we’re glad we could deliver that for you. Enjoy your solar savings, and feel free to reach out anytime! 🌞

Mar. 19th, 2025

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Verified Customer

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Sam Hutto, TX

We had hiccups when the system first went online and they had to come back out and replace the fuse box because it wouldn't stay on. It was hard to get through to customer service to get all that set up. Installation was great.The solar panels are not keeping up with the use of the home when we were told they would. Otherwise it's been great.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We appreciate your patience while we worked through the initial hiccups. We're glad to hear that the installation process went well, but we understand your concerns about the system’s performance and customer service response time. Our team is always looking for ways to improve, and we’d love the opportunity to address any ongoing concerns. Please don’t hesitate to reach out—we're here to help!

Mar. 19th, 2025

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Verified Customer

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Zitai Dallas, TX

It's a pretty efficient company, they do what they promise to do and everything turns out smooth. I haven't had any trouble with the equipment since the day they installed it so I'd say it's pretty good. No complaints about it. Installation was a one day process, it went pretty smooth and quick. The customer service is friendly.

3 years ago

Reply from TriSMART Solar

Thank you for your kind words! We're thrilled to hear that your installation went smoothly and that your system has been performing well. Providing a hassle-free experience and excellent customer service is our goal. If you ever need anything, don’t hesitate to reach out. Enjoy your solar savings!

Mar. 19th, 2025

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Verified Customer

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Emmanuel Lee

I love the how all data related to your panels are instantly available through the app! Very easy and convenient.

8 months ago

Reply from TriSMART Solar

Thank you for your feedback! We're thrilled to hear that you're enjoying the convenience of monitoring your panels through the app. If you ever have any questions or need assistance, feel free to reach out. We appreciate your support!

Mar. 19th, 2025

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Verified Customer

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Cody Davis Fort Worth, TX

The people that help me were very professional, but the amount of panels that were put up did not help make my electricity that much bill lower. So I have been pretty much been paying two bills for the entire year.

3 years ago

Reply from TriSMART Solar

Thank you for sharing your feedback! We're glad to hear that you were pleased with the professionalism of our team. We understand your concerns about the energy savings, and we're sorry to hear that you haven't seen the results you were hoping for. Solar panel performance can vary based on factors such as system size, location, and energy consumption. We’d be happy to review your system and billing to see if there’s anything we can do to improve your savings. Please feel free to reach out to us directly so we can assist further!

Mar. 4th, 2025

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Verified Customer

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Victor Garcia El Paso, TX

Honestly I'm not very happy with the company, Aaron the salesman came to my house explained everything of the system well and told me my electric bill was going to no more than $5 a month due to the fact of how much solar i was suppose to gain from the panels and funny things is that we're almost never home, second he told my I was going to receive a check from the company because 2 houses near me got the solar with you guys and that check was suppose to be basically covering the payments of the panels for the next 2 years! I've tried contacting him and the people from trismart by telling them about it and no one's seems to answer after they finish installing the panels. Third of all if I could return the panels and not get trismart I would.

3 years ago

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Verified Customer

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Jordan San Antonio, TX

When my representative left I have been having a hard time getting a hold of someone. They're just real informative. Overall a great experience. Just waiting to see what can be done for the crack in one of my pannels.

3 years ago

Reply from TriSMART Solar

Thank you for sharing your experience! We're glad to hear it was overall a great one. We apologize for any difficulty in reaching us and appreciate your patience. Our team is committed to addressing any concerns, including the cracked panel, and we’ll make sure to follow up with you soon. Please don’t hesitate to reach out—we’re here to help!

Mar. 18th, 2025

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Verified Customer

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Ralph Humble, TX

The panels have been good, the electrical hardware has been good. I've had one failure in a soft start. It didn't take as long as I've been led to expect, and best I can tell, the installation was done very well. They've been responsive to my my request for information and and to come out and fix things. My day-to-day experience is pretty good, but I've been waiting for my batteries for 14 months so they have not completed the installation yet.

3 years ago

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Verified Customer

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Wen Spring, TX

When I called about one of the panels not working or something falling off, someone was sent over to take a look and address the issue. It all went very smoothly.

3 years ago

Reply from TriSMART Solar

Thank you for your review! We're glad to hear that our team was able to quickly address your concern and ensure everything was taken care of smoothly. Providing reliable support and service is a top priority for us.

If you ever have any other questions or need assistance in the future, feel free to reach out. We appreciate your trust in us thanks for choosing us for your solar needs!

Mar. 5th, 2025

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Verified Customer

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Ullanda El Paso, TX

It was affordable. I'm happy with the product. My electricity bill is not high at all. I had questions in the beginning and they were answered quickly.

3 years ago

Reply from TriSMART Solar

Thank you for your review! We're so glad to hear that you found our solar solution affordable and that you're happy with the product. It's great to know your electricity bill has remained low and that our team was able to answer your questions quickly.

If you ever need any assistance or have more questions in the future, feel free to reach out. We appreciate your support and thank you for choosing us!

Mar. 5th, 2025

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Verified Customer

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AnnaMarie Christina Ramsey San Antonio, TX

I'm really confused by the energy production. It seems if we've had nothing but 100 degree days with no cloud cover over the summer, that much more energy should have been produced.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We understand your concerns about energy production, and we’d love to take a closer look to ensure everything is performing as expected. Factors like system orientation, shading, and overall energy consumption can impact production. Please reach out to our support team, and we’d be happy to review your system’s performance and address any questions you may have. We appreciate your trust in TriSMART Solar!

Mar. 18th, 2025

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Verified Customer

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Brenda Fort Worth, TX

They were the first ones who actually told me that I would get a rebate on my taxes. They were the best informed. They did their stuff and left and I haven't been able to get any other questions answered. So it was good to begin with, but after they installed its impossible to get answers.

3 years ago

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Verified Customer

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denise Houston, TX

the sales man HANDS DOWN! The workers UMMM about them, good, just they drilled a litle hard now i have roof leaks across the whole car port. other than that i love going green.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear you had a great experience with our sales team and that you’re enjoying the benefits of going green. We sincerely apologize for the roof leak issue and would love the opportunity to make it right. Please reach out to our team so we can address this for you as soon as possible. Your satisfaction is important to us!

Mar. 18th, 2025

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Verified Customer

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Martisha Owen Georgetown, TX

When I purchased the system, I was told that I wouldn't be making payments on the solar bill, and the bill from the city where I live. That turned out to be untrue. I'm paying for the solar system, and still paying a monthly electric bill. I was very disappointed.

3 years ago

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Verified Customer

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Donna M. Garza San Antonio, TX

The panels are not producing as expected or predicted by the sales rep. I understood that Trismart would pay the difference and that has not happened. My meter is showing that it is off-line and a rep is yet to check this status.

3 years ago

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Verified Customer

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Erik

Customer service always makes sure everything is ok and they are on top of things. Installation of the panels was smooth. Everything is working, there have been no problems.

3 years ago

Reply from TriSMART Solar

Thank you for your review! We're happy to hear that our customer service team has been responsive and that your installation went smoothly. It's great to know everything is working perfectly with no issues. We appreciate your trust in TriSMART Solar—if you ever need anything, we're here to help!

Mar. 11th, 2025

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Verified Customer

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Allen Converse, TX

The sales person that I was dealing with was nice and polite and I like the product. It works good, I haven't had any problems. I'm just totally happy with it.

3 years ago

Reply from TriSMART Solar

Thank you for your kind words! We're delighted to hear that you had a great experience with our team and that your solar system is working well. Customer satisfaction is our top priority, and we're thrilled that you're totally happy with your system.

If you ever have any questions or need assistance, feel free to reach out. We appreciate your support and thank you for choosing TriSMART Solar!

Mar. 11th, 2025

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Verified Customer

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Carie San Antonio, TX

Every interaction I had with customer service was positive and quick to be resolved. The hardest part was getting the pedestals built. Other than that it went pretty smooth. There was a bunch of delays. They weren't able to get a cement truck to come in and they had to make all the cement on site. I haven't had any problems with it, it seems to be functioning properly.

3 years ago

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Verified Customer

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Judith San Antonio, TX

When I have problem they take proper care of me. They put a nail through my roof and I had a lot of problems with the insurance company and everybody else so I'm not happy that it took about eight months before I could get them to come in to replace the back half of the roof, but now it's going okay. The panels are working.

3 years ago

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