TriSMART Solar: Read 407 User Reviews From Real Homeowners

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Verified Customer

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Steven

We've had a little bit of miscommunication with maintenance on the system. To my knowledge, they installed the best panels. I have already recommended them. They were very professional. Installation was very easy. I was satisfied. They did a great job installing equipment.

2 years ago

Reply from TriSMART Solar

Thank you for your feedback! We’re glad to hear that you’re satisfied with the installation and the quality of our panels. We apologize for any miscommunication regarding maintenance and appreciate your patience. Your recommendation means a lot to us! If you ever need assistance, don’t hesitate to reach out. Enjoy your solar savings! ☀️

Mar. 19th, 2025

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Verified Customer

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Ashley

As far as the installation process, they came out, did their survey, got their permits, and then they came out and started on it one day and then it took two weeks for them to come back and finish. Once I got my equipment all installed, they really didn't give me a walkthrough on how to check on my solar panels. They just installed it and didn't give me any kind of information on how it was going to work or anything like that.

2 years ago

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Verified Customer

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Marie

There were a couple of questions I had that were not handled quickly. They didn't get back to me in a timely manner. But we have not had any other issues with the service. I think I made the right decision in moving forward with them. Installation was fine, it could have gone quicker.

2 years ago

Reply from TriSMART Solar

Thank you for your honest feedback! We apologize for any delays in responding to your questions and appreciate your patience. We're glad to hear that you’re satisfied with your decision and that the installation went smoothly overall. Your input helps us improve our service, and we’re always here if you need any further assistance. Thank you for choosing TriSMART Solar! ☀️

Mar. 19th, 2025

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Verified Customer

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Nicole

The only issue we had was miscommunication regarding how we were paying. But the equipment has been good, we haven't had any issues. Installation went well, it was quick so that was a good thing.

2 years ago

Reply from TriSMART Solar

Thank you for your feedback! We apologize for the miscommunication regarding the payment process and appreciate you bringing it to our attention. We're glad to hear the equipment has been working well and that the installation went smoothly and quickly. If you ever have any further concerns or need assistance, please don’t hesitate to reach out. We value your business and are here to help!

Mar. 13th, 2025

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Verified Customer

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Jamie saldivar Lubbock, TX

Got everything set up on my house right the first time, everything that was said in contract was installed the way it should. No problems with system and solar power is being produced everyday.

2 years ago

Reply from TriSMART Solar

Thank you for your great feedback! We're thrilled to hear that everything was set up correctly and that your solar system is performing as expected. If you ever need any assistance or have any questions, feel free to reach out. We appreciate your support and are happy to have helped you go solar!

Mar. 13th, 2025

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Verified Customer

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David Snodgrass Pflugerville, TX

I gave them 4 because the communication when waiting on permits and stuff of that nature is lacking. I would go months with no status update until I reached out. The should reach out email/text/call or something with some kind of status or have a status page so you can check your order

2 years ago

Reply from TriSMART Solar

Thank you for your honest feedback! We appreciate your 4-star rating and understand that better communication during the permitting process would have improved your experience. We value your suggestion and will work on providing more proactive updates. If you have any further concerns or need assistance, please don’t hesitate to reach out!

Mar. 19th, 2025

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Verified Customer

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Anthony Temple, TX

They are decreasing my electricity bill. The installation process took two days. It was pretty simple and easy. I would like to have an app or something that I could monitor my balance on and see when those payments are coming out in the future.

2 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're happy to hear that your system is helping to lower your electricity bill and that the installation process was smooth. We appreciate your suggestion regarding an app for monitoring payments—we'll be sure to pass that along. If you have any other questions, feel free to reach out!

Mar. 19th, 2025

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Verified Customer

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Bill Sparks Houston, TX

They were very careful of our property, the new roof, the garden beds. The installation guys delivered just as the salesman said they would. We LOVE the product and are already saving $$$$.

2 years ago

Reply from TriSMART Solar

Thank you for your wonderful feedback! We're so happy to hear that our team took great care of your property and delivered exactly as promised. It's amazing that you're already seeing savings—enjoy your solar benefits!

Mar. 14th, 2025

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Verified Customer

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Antwyn Las Cruces, NM

When I came to the house we looked at the roof and then they started putting stuff on probably four months later and once they did that everything was pretty much started so it took on the day before it all out and then they had to come back because something wasn't done right.

2 years ago

Reply from TriSMART Solar

Thank you for sharing your experience. We apologize for the delay and any inconvenience caused during the installation process. We appreciate your patience and are glad that everything was completed in the end. If you have any further concerns, please don’t hesitate to reach out—we’re always here to help!

Mar. 19th, 2025

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Verified Customer

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Anna Hutto, TX

They seem to be they seem to offer a better panels and better warranty and a little bit cheaper. They're not very forthcoming with information that I think new solar owners need. You have to realize that there's an issue to come a call and then they tell you. They got it done fairly quickly, I think it took maybe two days. I haven't had any faulty equipment and it functions well.

2 years ago

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Verified Customer

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Grecia Georgetown, TX

Trismart put the system up pretty quick. The guy was super nice and very respectful. It was easy and now it works perfectly fine, I haven't had any problem at all. The company answers right away.

2 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear your installation was quick and that our team provided great service. It's great to know your system is working perfectly and that our support team has been responsive. We appreciate your trust in TriSMART Solar!

Mar. 17th, 2025

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Verified Customer

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Bernardo San Antonio, TX

My installation was very smooth. They were always on time and cleaned up after themselves. Every time I call they're always super nice and very helpful. It's saving money on my power.

2 years ago

Reply from TriSMART Solar

Thank you for your review! We're happy to hear your installation went smoothly and that our team was punctual and professional. It's great to know you're saving money on your power! Let us know if you ever need anything. Enjoy your solar savings!

Mar. 17th, 2025

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Verified Customer

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William Morris Las Cruces, NM

Communication was sparse to non existent and mostly driven by me throughout the project. I never had confidence that my install was going to order or vision. Everything took at least 2 tries by Trismart to get what was discussed on paper. Design aspects discussed with onsite personnel were not conveyed to project managers and the end result was not the install I envisioned ... but too late as my roof and splash panel had a hole in it. Installers did not make contact with me or my family during installs or the 4 or 5 following inspections, fails and subsequent corrections. The install took nearly 8 months from signing to the system being in production. I have not been able to figure our how to contact the company to get my state tax paperwork completed or re-provided. The thing that saves them from 1 star is that when my install went over-deadline, the company footed my first 3 loan payments, and that I got the system I wanted, eventually, almost. My sales rep was awesome and responsive.

2 years ago

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Verified Customer

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Elier Midland, TX

We've had heavy wind storms and little bit of hail and the pannels hold up. Install went pretty good, the guys got there early. It was pretty presentable and professional. Did great job, they didn't leave any trash. Good communication. It was very hard to get a hold of customer service before they took the panels up and stuff.

2 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear that your installation was smooth and that the team was professional and efficient. It's great to know that your panels have held up well through storms! We apologize for any difficulty you experienced in reaching customer service and appreciate your patience. We’re always working to improve communication, and your input helps us do that. If you ever need further assistance, we're here to help! 🌞

Mar. 19th, 2025

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Verified Customer

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Tope Cypress, TX

They answered all my calls, they're always responsive. It was seamless, they called me ahead of time and they came in to do what they had to do mount the solar and checked that everything is okay and they left. They told me exactly what's going to happen and they talked about the app.

2 years ago

Reply from TriSMART Solar

Thank you for your kind words! We're thrilled to hear that your experience was seamless and that our team kept you informed every step of the way. Customer communication and satisfaction are our top priorities, and we’re glad we could deliver that for you. Enjoy your solar savings, and feel free to reach out anytime! 🌞

Mar. 19th, 2025

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Verified Customer

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Daniel Mount Pleasant, TX

I haven't had any trouble with it. Very smooth. I haven't had to use a whole lot, but they do monitor remotely now to let me know sometimes if there's an issue before I even notice it. It just seems they're the best.

2 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear your system has been running smoothly and that our remote monitoring is keeping everything in check for you. Providing a hassle-free experience is our goal, and we truly appreciate your trust in us. If you ever need anything, don’t hesitate to reach out!

Mar. 18th, 2025

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Verified Customer

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Sam Hutto, TX

We had hiccups when the system first went online and they had to come back out and replace the fuse box because it wouldn't stay on. It was hard to get through to customer service to get all that set up. Installation was great.The solar panels are not keeping up with the use of the home when we were told they would. Otherwise it's been great.

2 years ago

Reply from TriSMART Solar

Thank you for your feedback! We appreciate your patience while we worked through the initial hiccups. We're glad to hear that the installation process went well, but we understand your concerns about the system’s performance and customer service response time. Our team is always looking for ways to improve, and we’d love the opportunity to address any ongoing concerns. Please don’t hesitate to reach out—we're here to help!

Mar. 19th, 2025

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Verified Customer

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Zitai Dallas, TX

It's a pretty efficient company, they do what they promise to do and everything turns out smooth. I haven't had any trouble with the equipment since the day they installed it so I'd say it's pretty good. No complaints about it. Installation was a one day process, it went pretty smooth and quick. The customer service is friendly.

2 years ago

Reply from TriSMART Solar

Thank you for your kind words! We're thrilled to hear that your installation went smoothly and that your system has been performing well. Providing a hassle-free experience and excellent customer service is our goal. If you ever need anything, don’t hesitate to reach out. Enjoy your solar savings!

Mar. 19th, 2025

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Verified Customer

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Cody Davis Fort Worth, TX

The people that help me were very professional, but the amount of panels that were put up did not help make my electricity that much bill lower. So I have been pretty much been paying two bills for the entire year.

2 years ago

Reply from TriSMART Solar

Thank you for sharing your feedback! We're glad to hear that you were pleased with the professionalism of our team. We understand your concerns about the energy savings, and we're sorry to hear that you haven't seen the results you were hoping for. Solar panel performance can vary based on factors such as system size, location, and energy consumption. We’d be happy to review your system and billing to see if there’s anything we can do to improve your savings. Please feel free to reach out to us directly so we can assist further!

Mar. 4th, 2025

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Verified Customer

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Victor Garcia El Paso, TX

Honestly I'm not very happy with the company, Aaron the salesman came to my house explained everything of the system well and told me my electric bill was going to no more than $5 a month due to the fact of how much solar i was suppose to gain from the panels and funny things is that we're almost never home, second he told my I was going to receive a check from the company because 2 houses near me got the solar with you guys and that check was suppose to be basically covering the payments of the panels for the next 2 years! I've tried contacting him and the people from trismart by telling them about it and no one's seems to answer after they finish installing the panels. Third of all if I could return the panels and not get trismart I would.

2 years ago

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Verified Customer

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Ralph Humble, TX

The panels have been good, the electrical hardware has been good. I've had one failure in a soft start. It didn't take as long as I've been led to expect, and best I can tell, the installation was done very well. They've been responsive to my my request for information and and to come out and fix things. My day-to-day experience is pretty good, but I've been waiting for my batteries for 14 months so they have not completed the installation yet.

2 years ago

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Verified Customer

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Jordan San Antonio, TX

When my representative left I have been having a hard time getting a hold of someone. They're just real informative. Overall a great experience. Just waiting to see what can be done for the crack in one of my pannels.

2 years ago

Reply from TriSMART Solar

Thank you for sharing your experience! We're glad to hear it was overall a great one. We apologize for any difficulty in reaching us and appreciate your patience. Our team is committed to addressing any concerns, including the cracked panel, and we’ll make sure to follow up with you soon. Please don’t hesitate to reach out—we’re here to help!

Mar. 18th, 2025

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Verified Customer

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Ullanda El Paso, TX

It was affordable. I'm happy with the product. My electricity bill is not high at all. I had questions in the beginning and they were answered quickly.

2 years ago

Reply from TriSMART Solar

Thank you for your review! We're so glad to hear that you found our solar solution affordable and that you're happy with the product. It's great to know your electricity bill has remained low and that our team was able to answer your questions quickly.

If you ever need any assistance or have more questions in the future, feel free to reach out. We appreciate your support and thank you for choosing us!

Mar. 5th, 2025

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Verified Customer

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Wen Spring, TX

When I called about one of the panels not working or something falling off, someone was sent over to take a look and address the issue. It all went very smoothly.

2 years ago

Reply from TriSMART Solar

Thank you for your review! We're glad to hear that our team was able to quickly address your concern and ensure everything was taken care of smoothly. Providing reliable support and service is a top priority for us.

If you ever have any other questions or need assistance in the future, feel free to reach out. We appreciate your trust in us thanks for choosing us for your solar needs!

Mar. 5th, 2025

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Verified Customer

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AnnaMarie Christina Ramsey San Antonio, TX

I'm really confused by the energy production. It seems if we've had nothing but 100 degree days with no cloud cover over the summer, that much more energy should have been produced.

2 years ago

Reply from TriSMART Solar

Thank you for your feedback! We understand your concerns about energy production, and we’d love to take a closer look to ensure everything is performing as expected. Factors like system orientation, shading, and overall energy consumption can impact production. Please reach out to our support team, and we’d be happy to review your system’s performance and address any questions you may have. We appreciate your trust in TriSMART Solar!

Mar. 18th, 2025

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Verified Customer

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Brenda Fort Worth, TX

They were the first ones who actually told me that I would get a rebate on my taxes. They were the best informed. They did their stuff and left and I haven't been able to get any other questions answered. So it was good to begin with, but after they installed its impossible to get answers.

2 years ago

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Verified Customer

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denise Houston, TX

the sales man HANDS DOWN! The workers UMMM about them, good, just they drilled a litle hard now i have roof leaks across the whole car port. other than that i love going green.

2 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear you had a great experience with our sales team and that you’re enjoying the benefits of going green. We sincerely apologize for the roof leak issue and would love the opportunity to make it right. Please reach out to our team so we can address this for you as soon as possible. Your satisfaction is important to us!

Mar. 18th, 2025

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Verified Customer

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Donna M. Garza San Antonio, TX

The panels are not producing as expected or predicted by the sales rep. I understood that Trismart would pay the difference and that has not happened. My meter is showing that it is off-line and a rep is yet to check this status.

2 years ago

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Verified Customer

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Martisha Owen Georgetown, TX

When I purchased the system, I was told that I wouldn't be making payments on the solar bill, and the bill from the city where I live. That turned out to be untrue. I'm paying for the solar system, and still paying a monthly electric bill. I was very disappointed.

2 years ago

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Verified Customer

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Erik

Customer service always makes sure everything is ok and they are on top of things. Installation of the panels was smooth. Everything is working, there have been no problems.

2 years ago

Reply from TriSMART Solar

Thank you for your review! We're happy to hear that our customer service team has been responsive and that your installation went smoothly. It's great to know everything is working perfectly with no issues. We appreciate your trust in TriSMART Solar—if you ever need anything, we're here to help!

Mar. 11th, 2025

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Verified Customer

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Allen Converse, TX

The sales person that I was dealing with was nice and polite and I like the product. It works good, I haven't had any problems. I'm just totally happy with it.

2 years ago

Reply from TriSMART Solar

Thank you for your kind words! We're delighted to hear that you had a great experience with our team and that your solar system is working well. Customer satisfaction is our top priority, and we're thrilled that you're totally happy with your system.

If you ever have any questions or need assistance, feel free to reach out. We appreciate your support and thank you for choosing TriSMART Solar!

Mar. 11th, 2025

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Verified Customer

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Judith San Antonio, TX

When I have problem they take proper care of me. They put a nail through my roof and I had a lot of problems with the insurance company and everybody else so I'm not happy that it took about eight months before I could get them to come in to replace the back half of the roof, but now it's going okay. The panels are working.

2 years ago

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Verified Customer

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Carie San Antonio, TX

Every interaction I had with customer service was positive and quick to be resolved. The hardest part was getting the pedestals built. Other than that it went pretty smooth. There was a bunch of delays. They weren't able to get a cement truck to come in and they had to make all the cement on site. I haven't had any problems with it, it seems to be functioning properly.

2 years ago

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Verified Customer

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Jorge Ayala Snyder, TX

I am rating Tristar a 3 because I am still paying over 200.00 dollars a month and less than 50.00 in credit. I need someone to come by and evaluate my usage to the rate of the solar I am producing this is going on for 3 months now . Help

2 years ago

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Verified Customer

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Patricia Vasquez San Antonio, TX

So far it's been good but it's difficult to get someone right away if we have questions. It makes it feel sketchy calling the customer care line and it goes to voice-mail. They call back but it is different and not used to it.

2 years ago

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Verified Customer

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Michelle Rios Cypress, TX

At first it was great, we produced more than we were consuming. But the last couple of months we are not producing the amount we were in the first month and now are having to pay an electric bill on top of the monthly payment towards the panels. So that stinks as we were told we wouldn't be paying for electricity.

2 years ago

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Verified Customer

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Luis

I've been having a lot of problems with it lately. I don't know what's wrong with it, I've been calling trying to get in touch with somebody to help me and I just can't get any help. Yesterday I talked to Mr Juan Carlene and he helped me a little. I've been paying more than what I used to pay. I'm still waiting for someone to come fix the panels.

2 years ago

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Verified Customer

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Darrell

Customer service representatives were quick to respond. It was a little hard to get into contact with my sales rep, he has still not responded to my concerns about my paperwork and contract documents. But the rest of the team did a great job for me. I haven't had any issues like with the actual equipment itself. I don't think the warranty was that good. The company isn't great at answering questions. Installation was pretty quick overall, some panels were coming loose but they came back to fix it.

2 years ago

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Verified Customer

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Martha Nguyen Wheat Round Rock, TX

I have not seen that much of a reduction in my electricity as I was promised by the company with having solar panels. It also took a while to find a time to schedule to have the solar panels put in. During the installation process, material was left overnight at my house. I had to ask my representative to contact triSMART to remove the materials.

2 years ago

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Verified Customer

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Janet Demro Harlingen, TX

Still paying more in electric bill than I was led to believe it would be " I was signed up through Vivint" No one from TriSmart checked with me on a payment plan or offered me the option to pay upfront" I didn't find out til after that I could have had a cash desk with them if I had been able to work directly with them.. I ended up in a loan that fortunately I was able to get out of, but I'm still sure that I ended up paying more than necessary" and now No one will answer the phone now that panels have been installed"

2 years ago

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Verified Customer

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Stanley Montgomery Rosharon, TX

visited by sales reps. When I told them. I would not benefit from the Solar program because now I have to pay 32-38 yr.contract when my bill was always $80-$100 monthly no I have to pay $96 and some odd cents for a few months and then it will go up to 130 something so really I am not benefiting from this . And door to door representative or just like cars salesman once they get to you in the vehicle they do not have anything else to do with you !!!

2 years ago

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Verified Customer

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Ashley Jeffcote Houston, TX

We had a salesman knock on our door and sold us based on how efficient it is to be solar these days. How we would be spending less money then paying 300$ on our electricity bill. When our panels were installed, 1. Two of our panels were installed incorrectly. And 2. We didn't have a battery installed" . And didn't find out until months later. WHAT IS THE POINT? We've called and requested one to be told, right now is not the time to have one installed for some stupid reason. I'm so disappointed in this company. We are paying for the panels, for the system and still paying electricity. This is the worst company don't listen to their stupid lies. We regret this decision and wish we didn't choose them to supply our solar panels

2 years ago

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Verified Customer

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J Jarrell, TX

Installation went okay, the only problem is that a lot of trash was left behind by the workers. It was frustrating and I had no idea whether they were going to come back or not. There needs to be more communication. The company is a little misleading.

2 years ago

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Verified Customer

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Michael Mission, TX

I'm not real happy with them to be honest. They came and installed it, the guy told me if I wanted copies of the report just contact them and I did it three times and I never did get it. Installation went pretty quickly. They didn't leave a mess, they cleaned up after themselves.

2 years ago

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Verified Customer

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Eric Las Cruces, NM

My experience with TriSMART Solar was not too good. For three days in a row we had to stay in a hotel because they shut off the power. I was not reimbursed for my expenses. Nothing is wrong with the product, it looks good and they installed it quickly. It works pretty well as well and I've had no issues. It was longer process than I thought. It was supposed to be a forty five day turnaround, it ended up being probably a 6 month project for them. I don't know if that had anything to do with covid or with the material.

2 years ago

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Verified Customer

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Arturo Mission, TX

TriSMART Solar responded to me any time I had an issue and called them, they gave me good responses. The company is not problematic. Installation was quick. It was done very well, I'm happy with it.

2 years ago

Reply from TriSMART Solar

Thank you for your review! We're glad to hear that our team was responsive and provided you with great service. It's wonderful to know you're happy with the installation. We appreciate your support!

Mar. 19th, 2025

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Verified Customer

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Alexyz Harlingen, TX

I do love the service but I would not purchase solar panels again. But everyone that I have spoken with has been very pleasant and has been able to answer all of my questions. I don't think the product really works to be honest. But installation was efficient, I was satisfied with that.

2 years ago

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Verified Customer

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Tomas San Antonio, TX

They offered me a good deal. I never have any issues so I guess that's good. They came and inform me the whole time. So far so good, no no issues whatsoever.

2 years ago

Reply from TriSMART Solar

Thank you for your review! We're glad to hear you had a smooth experience and that everything is working well. We appreciate your support!

Mar. 14th, 2025

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Verified Customer

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Jeanne Aurora, CO

The price is what convinced me to go with TriSmart. I had some questions and they answered satisfactorily. Installation just took one day and it's working properly.

2 years ago

Reply from TriSMART Solar

Thank you for choosing TriSMART! We're glad our pricing and service met your expectations. It's great to hear that your installation was quick and everything is working well. Let us know if you ever need any assistance!

Mar. 17th, 2025

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Verified Customer

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Charles P Chan Sugar Land, TX

I purchased the contract last September with the promises of HOA application for solar installation, had the panels installed in 3 weeks. Later my HOA sent me a warning letter stating I did not apply for the installation and it's not in compliance with the HOA requirement and requested me to have them removed, I contacted my sale rep and he said he took care of it. I got few more warning letters later, forwarded the letters to sale rep and customer service and issues still not being resolved. Another issue is I still have to pay my utility bill not as I was told after a month after the panels generate power.

2 years ago

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