TriSMART Solar: Read 440 User Reviews From Real Homeowners

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Verified Customer

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James

They were good at the beginning. When you call, they say they can send someone out to figure it out. Installation took a little long. It was an easy process but they had to reschedule to installation time.

3 years ago

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Verified Customer

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Alton Jones San Antonio, TX

TriSmart and Vivint didn't communicate for the correct amount of panels for the percentage of power they would help produce. I was supposed to have enough panels to take care of 60% of my normal usage and it only vovers 25-40%

3 years ago

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Verified Customer

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Sherrie Rose Pflugerville, TX

I feel like the salesmen was dishonest with us. He promised over and over that our disconnect fee would be covered. It was not. He promised the system would be enough for our house and I don't think it is. Over the past year we sit at about 36% energy independent. I'm also unsure about the report of the condition of our roof. Overall I felt like he wanted a sale and that was it.

3 years ago

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Verified Customer

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Greg B Round Rock, TX

My panels were installed in October, 2021. The Tesla battery was not installed. I paid cash for the entire package. As of June, the LATEST promised installation date for my Battery is July, 2022. They did not inform me that they didn't have the batter until AFTER they had installed the panels. I find customer service to be unresponsive. Nobody will do anything to expedite my installion.

3 years ago

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Verified Customer

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Roger Keller, TX

There were several delays getting it installed. It seems to be working very well now. Once they got the permits and got around to doing it, it was pretty smooth.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We appreciate your patience during the installation process and are glad to hear that your system is now working well. If you ever have any questions or need assistance, please don’t hesitate to reach out. We appreciate your support!

Mar. 19th, 2025

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Verified Customer

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Armando Corpus Christi, TX

There were no safety protocols followed during the installation process. They were very aggressive with the panels so when he was unloading them out of the truck he scratched the bottom of every single one of them. It was a very rough installation.

3 years ago

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Verified Customer

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Nicole Pflugerville, TX

Unfortunately somebody came to my house and told me about solar and I didn't do enough research to find a better company. I repeatedly could not get in touch with people. They came multiple times and I was told that they also make multiple errors. It also took multiple times for Austin energy to half the solar for them to approve it I think it was four five times. The equipment so far seems to be good, we haven't had any issues with it so far it seems to be running fine.

3 years ago

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Verified Customer

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Amanda Cuellar Las Cruces, NM

Communication with TriSMART representatives is poor. It is difficult to get someone to answer questions. I was told several times that I would get a call back with someone who could address my concerns. I never got my calls answered.

3 years ago

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Verified Customer

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Kelli Temple, TX

It's very frustrating trying to get a hold of people or getting a call back. Installation was very quick, they got done I believe in one or two days. Definitely with the app and everything that I use the equipment is good.

3 years ago

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Verified Customer

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Timothy Odessa, TX

I like the equipment but the customer service is definitely not good. One panel flew off and left a massive hole in my neighbors house. Installation was really messy. They actually got black spray paint all over my house and all over my driveway and all over sidewalk and street. They left screws on all kinds of things in the yard. You can't get a hold of anybody.

3 years ago

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Verified Customer

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Wilton San Antonio, TX

Anytime I try to get help from anyone I can't reach anybody. The installation was severely delayed by several months it took six months to get everything installed and turned on it was frustrating and expensive and I wish I had never done it. It's not providing enough power that we were promised and no one will help me get that fixed. I wish someone would contact me and provide us the equipment and the service that we were promised for the amount of money that we're paying.

3 years ago

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Verified Customer

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Cecilia L Hidalgo

They were very fast in placing the panels on. However they’re still not connected yet

7 months ago

Reply from TriSMART Solar

Thank you for your feedback! We’re glad to hear that the panel installation was completed quickly. We apologize for any delays in getting everything fully connected. Rest assured, we’re committed to ensuring everything is up and running smoothly, and we’ll be in touch to complete the final steps. We appreciate your patience and look forward to finalizing your system!

May. 2nd, 2025

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Verified Customer

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Alex Gonzales

I haven't had the full service of my panels yet to really see how it is paying off.

7 months ago

Reply from TriSMART Solar

Thank you for your honest feedback! We understand it takes a little time to see the full benefits of your solar system in action. Once everything is fully up and running, we're confident you’ll start noticing the long-term savings and value. If you have any questions in the meantime or need assistance reviewing your system’s performance, we’re here to help!

Apr. 29th, 2025

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Verified Customer

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Tylor Pierre

Great service, great company. Customer service is top tier! I highly recommend.

8 months ago

Reply from TriSMART Solar

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with our team. Providing top-tier customer service is our priority, and we truly appreciate your recommendation!

Mar. 27th, 2025

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Verified Customer

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David Law Hewitt, TX

The system is under preforming, and it's not saving me the money that was promised. As a matter of fact I just received the highest electric bill we've ever gotten at $220 plus the $140 for the solar totaling $360 which is nuts!!! .

2 years ago

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Verified Customer

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Jennifer Viera Hockley, TX

I have contact the costumer service and have never heard anything back, after picking Trismart for their customer service. I am currently pay double in energy plus dolor. Very disappointed.

3 years ago

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Verified Customer

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Mickey Miranda San Antonio, TX

Overall working ok. Once selected, the service was very lacking. I had problems with promised services and money promotion versus what I actually got. Had to invest a lot of time and energy to get what was promised.

3 years ago Edited January 10, 2024

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Verified Customer

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Leslie Fort Worth, TX

It was super smooth, very quick. We have 26 solar panels and we still are not producing enough to cover the cost of our energy bill.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear the installation process was smooth and quick. We understand your concerns about energy production and would love to review your system’s performance to ensure it's working optimally. Please reach out to our team, and we’d be happy to assist you!

Mar. 18th, 2025

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Verified Customer

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Daryl San Antonio, TX

Everything works fine. They're very communicative through the entire process of getting everything hooked up and going.

3 years ago

Reply from TriSMART Solar

Thank you for your review! We're happy to hear that everything is working smoothly and that you had a great experience with our communication throughout the process. Keeping our customers informed every step of the way is a top priority, and we’re glad we could make the installation hassle-free for you.

If you ever have any questions or need assistance in the future, feel free to reach out. We appreciate your support and thank you for choosing us!

Mar. 5th, 2025

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Verified Customer

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Matthew Pflugerville, TX

I had one issue that Greg took care of pretty quickly. Really smoothly without a hitch. It was a pleasant experience.

3 years ago

Reply from TriSMART Solar

Thank you for your review! We're happy to hear that Greg was able to resolve your issue quickly and smoothly. Providing a seamless and pleasant experience is what we strive for, and we’re glad we could deliver that for you.

If you ever need any assistance in the future, don’t hesitate to reach out. We appreciate your support and thank you for choosing us!

Mar. 5th, 2025

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Verified Customer

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Sarah Velez Amarillo, TX

The installation process was easy and fast. We did not, however, ever receive the referral bonus that we were promised.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear that your installation process was smooth and efficient. We apologize for any inconvenience regarding the referral bonus. Please reach out to our team so we can look into this and ensure it gets resolved for you. We appreciate your support and for choosing TriSMART Solar!

Mar. 18th, 2025

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Verified Customer

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Alvin Wolberg Prescott, AZ

satisfied with the installation. while delays may be out of their control, I would have appreciated better communication.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear you're satisfied with the installation. We understand that delays can be frustrating, and we appreciate your patience. Your input on communication is valuable, and we’ll work on improving this aspect. If there's anything we can do to assist you further, please don’t hesitate to reach out. We appreciate your support!

Mar. 18th, 2025

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Verified Customer

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Annette Segovia Laredo, TX

We have had several cases where our solar panels are not functioning and when we try to get a hold of someone to see what is wrong they don't return our calls. Both times I have had to email the administration to get a response.

3 years ago

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Verified Customer

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Roberto Ramirez McAllen, TX

I use to pay $230 in the summer time,my last bill was $242 and the one before was $194,and I still had to pay the panal bill,iam a disabled veteran and I thought they were helping me out but I got ripped out, going to spread the word not to get panels.

3 years ago

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Verified Customer

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John Converse, TX

Service and professionalism. In how the employees responded to my inquires and was patient with my dealings with them

3 years ago

Reply from TriSMART Solar

Thank you for your kind words! 🌟 We’re delighted to hear that our team provided you with professional service and patience while addressing your inquiries. Customer satisfaction is our top priority, and we appreciate your trust in us! If you ever need anything, we’re here to help.

Mar. 7th, 2025

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Verified Customer

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Debora

The install took almost a year to be functional and the panels did not work after. Plus I didn't receive enough to optimize my solar usage

3 years ago Edited January 10, 2024

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Verified Customer

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D Tyler, TX

Sometimes difficult to get a hold of somebody. Installation was fairly easy, it took about half a day. Everything seems to be working just fine.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We’re glad to hear that the installation process went smoothly and that everything is working well. We apologize if you had any difficulty reaching us—we’re always working to improve our communication. If you ever need assistance, please don’t hesitate to reach out. We appreciate your support!

Mar. 19th, 2025

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Verified Customer

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Alvaro Amarillo, TX

Customer service was pretty good. Installation was great. So far I have no problems with the product.

3 years ago

Reply from TriSMART Solar

Thank you for your review! We're glad to hear that you had a great installation experience and that our customer service met your expectations. It’s wonderful to know that everything is working well so far. If you ever need any assistance, we’re always here to help!

Mar. 10th, 2025

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Verified Customer

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Don Baytown, TX

Installation went very smoothly. The product has done everything they said it would do, there's been no problems.

3 years ago

Reply from TriSMART Solar

Thank you for your review! We're delighted to hear that your installation went smoothly and that your solar system is performing as expected. Providing a reliable and hassle-free experience is our priority. If you ever have any questions or need assistance, don’t hesitate to reach out. We appreciate your support and thank you for choosing TriSMART Solar!

Mar. 11th, 2025

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Verified Customer

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Jt Ore City, TX

They have the best rate. I've had some questions that they didn't have answers to. I think the product is pretty good. I wish they offered the batteries in my package.

3 years ago

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Verified Customer

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Hilda Denver, CO

It was a good product at the time we bought it. But honestly we're very disappointed with the overall service. Installation process was a very bad experience. They could not pass in the test and it took almost a year to get involved. The product is not providing sufficient kilowatt energy like was promised.

3 years ago

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Verified Customer

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Glenn Schertz, TX

The equipment seems to work well. They had to go back to the city three times to get the city to approve because they didn't do it right. I had to call sales rep every day and he was totally unresponsive.

3 years ago

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Verified Customer

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Ira L Harge Jr Rio Rancho, NM

We are very pleased with our solar. It took a long time to get put in place and there was a failed inspection, but overall we are pleased.

3 years ago

Reply from TriSMART Solar

Thank you for sharing your experience! We’re glad to hear that you’re pleased with your solar system. We understand that the installation process took longer than expected, and we appreciate your patience throughout the process. Our team is always working to improve efficiency while ensuring quality installations. If you ever have any questions or need assistance, please don’t hesitate to reach out. We appreciate you being a valued TriSMART Solar customer! ☀️

Mar. 19th, 2025

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Verified Customer

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Cesar

Everything looks very nice and well. Installation went pretty smoothly. I can get a hold of someone when I need to.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We’re glad to hear that everything went smoothly with the installation and that you're able to reach us when needed.

Mar. 13th, 2025

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Verified Customer

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Richard Heald Round Rock, TX

I was significantly mislead about how the solar panel system would work. I was told the system, as installed, would power my home if electric service was lost. I was never told I needed a storage battery. This system was a very bad investment and I wish I had never done business with this dishonest company.

3 years ago

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Verified Customer

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Jessee Kingsville, TX

Seems there is zero communication within the company. I had to repeat myself about 5 times as to what the issue was with my solar monitor not registering all of the units. I just eventually gave up because I didn't have time to deal with it anymore. The service was so bad it felt like I was being pranked.

3 years ago

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Verified Customer

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Bryant Powers Lubbock, TX

Get service, handled all the installation and permits, and they check up with me and their product.

3 years ago

Reply from TriSMART Solar

We're thrilled to hear you had a great experience! Our team is dedicated to making the process seamless, from installation to permits and beyond. We appreciate your trust in TriSMART Solar and are always here to support you!

Mar. 13th, 2025

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Verified Customer

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Richard Perez

System is not performing like I was told it would. Was told on sunny days during the summer months I would get 99% of daily used power. Have only hit 62% one or twice.

3 years ago Edited January 10, 2024

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Verified Customer

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Jeff Temple, TX

I was promised my equipment and it's been six months and I finally got an appointment to install my battery. Performance wise I am not seeing any benefit to the product. It is actually costing me more to have the solar system than to just pay an electric bill. Installation process went great. That was the best part of the whole experience.

3 years ago

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Verified Customer

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Michael San Antonio, TX

I just got it online, no one's ever gotten in contact with me. I don't want to deal with the guy anymore. I get blackouts with the product. I never met with the representative, everything was unprofessional and I felt like I got scammed.

3 years ago

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Verified Customer

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David Clement Wright La Marque, TX

Lied about the output of the panels and require 26% payment within 17 months based on tax rebate knowing full well that the rebate is spread over 3 years. Straight fraud. Avoid at all costs said my panels would produce 130% of my usage and at best I get 40%

3 years ago

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Verified Customer

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S Corpus Christi, TX

It is not doing what I was told it would doing. And everytime I call, they just tell me that the product is doing what it is supposed to be doing. Installation went pretty well, but I would not recommend TriSMART Solar.

3 years ago

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Verified Customer

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Sandra Hutto, TX

As far as what the billing of it or I mean we don't notice any difference as far as electricity. It's kind of confusing with the billing and everything.

3 years ago

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Verified Customer

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James Pflugerville, TX

Would happily recommend them. Installation went very well and now it's working properly; no problems with it.

3 years ago

Reply from TriSMART Solar

Thank you for your recommendation! We're glad to hear that your installation went smoothly and everything is working perfectly. If you ever need anything, feel free to reach out. We appreciate your support!

Mar. 17th, 2025

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Verified Customer

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Rickey Denton, TX

I think the main thing that made me pick TriSmart solar was that there was no pressure - that was a big seller for me.

3 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad you appreciated our no-pressure approach. We believe in providing the best information so you can make the right decision for your home. Enjoy your solar savings!

Mar. 17th, 2025

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Verified Customer

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Manuel Angleton, TX

Installation process was overall smooth, I just recently found out that they installed a broken panel, I need to reach out to TriSMART about it.

3 years ago

Reply from TriSMART Solar

Thank you for sharing your experience! We're glad to hear the installation process went smoothly, but we sincerely apologize for the issue with the panel. Please reach out to our team, and we will make it a priority to resolve this for you as soon as possible. Your satisfaction is important to us, and we appreciate the opportunity to make things right! 🌞

Mar. 19th, 2025

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Rob Gonzalez Austin, TX

Extremely friendly , very knowledgeable on solar that is up to date at the time . The sales guy was friendly and not pushy at all the overall process was easy and effortless. My panels work so well they over produce !

2 years ago

Reply from TriSMART Solar

Thank you for your amazing review! 🌟 We're thrilled to hear that you had a smooth and effortless experience with our team. It's great to know your panels are performing beyond expectations! We appreciate your support!

Mar. 4th, 2025

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Verified Customer

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Mario Perez

Excellent service, we are having great savings!

5 months ago

Reply from TriSMART Solar

Thank you so much for your kind words! We’re thrilled to hear you’re enjoying excellent service and great savings with TriSMART Solar. Your satisfaction means a lot to us, and we’re here anytime you need assistance. 🌞⚡

Jun. 6th, 2025

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Verified Customer

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Gabrielle Gilford

Brandon was a great help! They were quick and informative.

6 months ago

Reply from TriSMART Solar

Thank you so much for your kind feedback! We're thrilled to hear that Brandon was quick and informative in assisting you. We appreciate you taking the time to share your experience!

May. 23rd, 2025

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Verified Customer

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Jamie Boesche

From initial contact to install, these folks do it right!

6 months ago

Reply from TriSMART Solar

Thank you for the great feedback!
We're so glad to hear your experience from initial contact to installation was smooth and positive. At TriSMART Solar, we pride ourselves on doing things the right way from start to finish. We appreciate your trust and are happy to have you as part of the solar family!

May. 7th, 2025

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