TriSMART Solar: Read 405 User Reviews From Real Homeowners

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Verified Customer

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Ray Garza Harlingen, TX

Throughout the whole experience it has been hard to get in contact with someone. Even the salesperson would contact me during the initial process but it has been hard to get him to return calls. No update information on battery install after a year wait.

2 years ago

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Verified Customer

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Douglas Rosharon, TX

They came out and talked to us and he explained everything to us. Now I'm kind of wondering if I made the right decisions because they won't return my calls and my light bill is 300 something dollars. I called them and I told them what was going on, they say something could be wrong with the panels. I've tried to call the main office and talk to them and have them send someone out and I can't get anyone on the phone. I'm gonna stop paying them and make them come out and fix it.

2 years ago

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Verified Customer

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David Houston, TX

Very happy with the product. Everything's been very reliable for almost a year now and doing exactly what was described.

2 years ago

Reply from TriSMART Solar

Thank you for your wonderful review! We're thrilled to hear that you're happy with the product and that everything has been running reliably for almost a year, just as expected. Providing dependable solar solutions is our top priority, and it’s great to know your system is performing well.

If you ever have any questions or need support in the future, don’t hesitate to reach out. We truly appreciate your trust in us—thanks for choosing solar with us!

Mar. 5th, 2025

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Verified Customer

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David Spring, TX

They were very helpful. I work and I didn't have to be there when they came to the house. I haven't had any issues with it, but it is pretty solid.

2 years ago

Reply from TriSMART Solar

Thank you for your review! We're so glad to hear that our team was able to make the process convenient for you and that everything has been running smoothly. Providing a hassle-free experience and reliable solar solutions is what we strive for.

If you ever have any questions or need any assistance in the future, feel free to reach out. We appreciate your support and thank you for choosing us!

Mar. 5th, 2025

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Verified Customer

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Anonymous Schertz, TX

It didn't go well when they first came to install. They didn't have the proper permits so they were kicked off the job by the general contractor. The equipment itself seems fine.

2 years ago

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Verified Customer

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Lisa Cantu Mercedes, TX

I have not seen the energy savings that were claimed to me by the representative selling the TriSMART Solar panels. Also, I asked for a detailed report indicating the items purchased for the price of $150,000 and I never received anything. I feel like I was ripped off. DON'T DO IT!!!

2 years ago

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Verified Customer

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Amy L Sanders San Antonio, TX

The representative sold us the panels. We get the bill. Only heard back from this company to fill out this survey. Read your paperwork. That's all the information we received.

2 years ago

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Verified Customer

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Marisol Nino Vega San Antonio, TX

I believe they did an amazing job from the start. Only issue I have is I was not offered a backup generator like other companies are doing now. Why was that?

2 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear you had a great experience with our installation. We understand your concern about a backup generator—our team customizes solutions based on each homeowner’s needs and preferences at the time of consultation. If you're interested in exploring backup options now, we'd be happy to discuss available solutions. Please reach out, and we’ll be glad to assist!

Mar. 18th, 2025

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Verified Customer

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Kyle Wilkinson San Antonio, TX

When they set up my Solar Panels they made the whole process very easy and didn't interrupt my life at all while installing them.

2 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're so glad to hear that your solar panel installation was smooth and hassle-free. Making the process easy and seamless for our customers is always our goal. If you ever need anything, we're here to help! Enjoy your solar savings!

Mar. 10th, 2025

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Verified Customer

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Mike Curtis San Antonio, TX

Helpful both during and after purchase including needing panels removed and reinstalled due to hail damage to roof (not panels).

2 years ago

Reply from TriSMART Solar

Thank you for your review! We're happy to hear that our team was able to assist you both during and after your purchase. We understand how important it is to have support when unexpected situations arise, and we’re glad we could help with the removal and reinstallation of your panels after the hail damage. If you ever need anything in the future, we’re always here to help!

Mar. 10th, 2025

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Verified Customer

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Jim Nelson

I have lived in this home for over a year, and I have yet to get a clear explanation for the discrepancy between what enphase reads and what my meter clocks over the same period.

2 years ago

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Verified Customer

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Julia Lara Hutto, TX

Everything was great until I requested assistance getting my system back online. Still waiting for a technician. My system is currently not working and I am paying large electric bills.

2 years ago

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Verified Customer

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Paisley McGowan Desoto, TX

It took 14 months to get my panels installed and running. I gave lots of grace due to supply chain issues but the responsiveness and lack of communication between third parties was impossible. No one knew what was happening and there was minimal communication, when I did reach out to them, they had no notes. It was a very frustrating process.

2 years ago

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Verified Customer

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Rather Notsay La Vernia, TX

It was supposed to be a 2 day installation, but it took over 3 weeks, they cut the fiber to the house, and had to make multiple trips to finish the full installation. The person who sold me the contract promised all kinds of things, but after the solar was going, it took over 3 months and me calling every week for him to finish the remaining items. They even had to come back out within the first month as something was installed backwards. As well, our usage has not changed and the independent rate is only at 40% and not the projected 70%, well under our discussions.

2 years ago

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Verified Customer

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Leonardo San Antonio, TX

My salesman told me that I was gonna be about 75 percent efficient and from what I see my bills I'm about 50 percent efficient. They weren't supposed to put any panels on the back of my house and they put three panels on the back of my house, so the salesman was kind enough to actually give me a panel for free because the drawing that he labeled out for me was incorrect.

2 years ago

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Verified Customer

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William Glenpool, OK

It went smooth. It's working but I could use a few more panels because it's not quite producing what I thought it was going to be. The solar is great.

2 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear that your solar system is working well and that the installation process went smoothly. We understand that energy needs can vary, and we'd be happy to review your system's production with you. Please feel free to reach out, and we’ll be glad to assist. We appreciate you choosing TriSMART Solar!

Mar. 19th, 2025

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Verified Customer

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Samuel Campbell

I was told told my solar company did not put enough panels up which is why after the solar loan I paid the same amount. This again the same case. If you deduct what I pay for the loan and that amount I am still paying the same. There has been so far no cost benefit, which I was told it should be less than $50. My electric bill is over 200 and the loan is 100.

2 years ago

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Verified Customer

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Benjamin Galinak Abilene, TX

Took almost a year to get my system completed. Not saving any money. The system they put on my house only supplies 30-40% of my needs. When I complain I get told it's my fault for using too much energy. They sold me a seriously underpowered system. So, now I'm paying the equivalent of 2 electric bills and they don't seems to want to do anything about it

2 years ago

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Verified Customer

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Mateo N Pineda San Antonio, TX

Upon the arrival of the panels, install was fast and mess was cleaned up. No leaks thus far. Electric bill has decreased by 2/3

2 years ago

Reply from TriSMART Solar

Thank you for sharing your experience! We’re thrilled to hear that the installation went smoothly, with no mess and no leaks. It's great to know your electric bill has decreased significantly. If you have any questions or need further assistance, feel free to reach out. We’re here to help!

Mar. 11th, 2025

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Verified Customer

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Nicole Saint Hedwig, TX

It's convenient and no hassle I thought getting solar panels were gonna be not worth it but it was. I'm happy with them.

2 years ago

Reply from TriSMART Solar

Thank you for your feedback! We’re so glad to hear that the process was convenient and that you’re happy with your solar panels. It’s great to know that they’ve met your expectations. If you ever need assistance or have any questions, we’re always here to help!

Mar. 11th, 2025

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Verified Customer

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Regina Salinas Houston, TX

I am till paying seperate electric bill and have no idea when it will stop. I was quoted that I would generate 95% of my kwh usage and then would be covered up to 100% for 1st 10 years.

2 years ago

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Verified Customer

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Drew Nudd Round Rock, TX

Im rating as a 2 because I am currently frustrated with the amount of money I am still paying my municipal utility company for electricity. Since the solar panels have been installed, I have not seen any reduction in our utility bills.

2 years ago

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Verified Customer

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Jose L Ortiz Fort Worth, TX

Great customer service. Can be improved by explaining the client what to expect (performance wise) from the system on each of the seasons/months of the year.

2 years ago

Reply from TriSMART Solar

Thank you for your feedback! We’re thrilled to hear that you had a great experience with our customer service. We appreciate your suggestion about providing more detailed expectations on system performance throughout the year. That’s valuable insight, and we’ll work on enhancing our communication to ensure every customer has a clear understanding of their system’s seasonal performance. If you ever have any questions or need further assistance, please don’t hesitate to reach out. We appreciate you choosing TriSMART Solar! ☀️

Mar. 19th, 2025

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Verified Customer

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Keith Johnson McAllen, TX

Professional and knowledgeable from there install team to there customer service department they always take care of any needs or concerns you may have in my experience

2 years ago

Reply from TriSMART Solar

Thank you for your kind words! We're delighted to hear that you had a great experience with both our installation team and customer service department. Providing professional and knowledgeable service is our top priority, and we’re glad we could meet your expectations. If you ever need any further assistance, please don’t hesitate to reach out. We truly appreciate your support and for choosing TriSMART Solar! ☀️

Mar. 19th, 2025

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Verified Customer

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Dean & Darcey Kaumans Royse City, TX

Panels were not installed as planned. Couldn't get a hold of our sales rep to talk to about issues, when we did they would only text back. Took almost 6 months after correct install of panels to get them operational. It took me telling a general call clerk that I had had it with the company and was contacting a lawyer. The next day we received a call and within 3 days the system was operational.

2 years ago

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Verified Customer

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Miranda

It was a long process to get my panels. I kept calling back and forth asking questions and I kept getting the same answers. It took a while and it was not great overall. But installation went well. They were in and out in an hour and a half. Those people were actually nice and kept me informed. I would not recommended this company to another person to be honest. I have had a horrible experience with this company and my roof was damaged.

2 years ago

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Verified Customer

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Rolando

I tried to get someone to come to my house and check my unit and nobody came or called me back. The equipment is not the percentage that they told me that I was going to have so now I have to pay a high electricity bill. They made it seem that it was a good deal but after all it wasn't. Installation process took a month and a half, almost two. Don't get solar panels.

2 years ago

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Verified Customer

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Maria

I had some issues with it and they were not able to help me with that. Technical support was not very good. There was some damage. The quickness of the equipment is good. I chose solar panels because of the money.

2 years ago

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Verified Customer

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Dacia

I haven't had any issues with the solar panels themselves. But it was supposed to help me save money with my electricity company and it has not done that. Now I have to pay two bills instead of one. But I haven't had any issues with customer service, just problems with the system. I will not recommend them to anybody. Once everything was approved, they were done with installation the same day.

2 years ago

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Verified Customer

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James

They were good at the beginning. When you call, they say they can send someone out to figure it out. Installation took a little long. It was an easy process but they had to reschedule to installation time.

2 years ago

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Verified Customer

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Alton Jones San Antonio, TX

TriSmart and Vivint didn't communicate for the correct amount of panels for the percentage of power they would help produce. I was supposed to have enough panels to take care of 60% of my normal usage and it only vovers 25-40%

2 years ago

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Verified Customer

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Sherrie Rose Pflugerville, TX

I feel like the salesmen was dishonest with us. He promised over and over that our disconnect fee would be covered. It was not. He promised the system would be enough for our house and I don't think it is. Over the past year we sit at about 36% energy independent. I'm also unsure about the report of the condition of our roof. Overall I felt like he wanted a sale and that was it.

2 years ago

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Verified Customer

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Greg B Round Rock, TX

My panels were installed in October, 2021. The Tesla battery was not installed. I paid cash for the entire package. As of June, the LATEST promised installation date for my Battery is July, 2022. They did not inform me that they didn't have the batter until AFTER they had installed the panels. I find customer service to be unresponsive. Nobody will do anything to expedite my installion.

2 years ago

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Verified Customer

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Roger Keller, TX

There were several delays getting it installed. It seems to be working very well now. Once they got the permits and got around to doing it, it was pretty smooth.

2 years ago

Reply from TriSMART Solar

Thank you for your feedback! We appreciate your patience during the installation process and are glad to hear that your system is now working well. If you ever have any questions or need assistance, please don’t hesitate to reach out. We appreciate your support!

Mar. 19th, 2025

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Verified Customer

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Armando Corpus Christi, TX

There were no safety protocols followed during the installation process. They were very aggressive with the panels so when he was unloading them out of the truck he scratched the bottom of every single one of them. It was a very rough installation.

2 years ago

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Verified Customer

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Nicole Pflugerville, TX

Unfortunately somebody came to my house and told me about solar and I didn't do enough research to find a better company. I repeatedly could not get in touch with people. They came multiple times and I was told that they also make multiple errors. It also took multiple times for Austin energy to half the solar for them to approve it I think it was four five times. The equipment so far seems to be good, we haven't had any issues with it so far it seems to be running fine.

2 years ago

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Verified Customer

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Amanda Cuellar Las Cruces, NM

Communication with TriSMART representatives is poor. It is difficult to get someone to answer questions. I was told several times that I would get a call back with someone who could address my concerns. I never got my calls answered.

2 years ago

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Verified Customer

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Kelli Temple, TX

It's very frustrating trying to get a hold of people or getting a call back. Installation was very quick, they got done I believe in one or two days. Definitely with the app and everything that I use the equipment is good.

2 years ago

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Verified Customer

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Timothy Odessa, TX

I like the equipment but the customer service is definitely not good. One panel flew off and left a massive hole in my neighbors house. Installation was really messy. They actually got black spray paint all over my house and all over my driveway and all over sidewalk and street. They left screws on all kinds of things in the yard. You can't get a hold of anybody.

2 years ago

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Verified Customer

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Wilton San Antonio, TX

Anytime I try to get help from anyone I can't reach anybody. The installation was severely delayed by several months it took six months to get everything installed and turned on it was frustrating and expensive and I wish I had never done it. It's not providing enough power that we were promised and no one will help me get that fixed. I wish someone would contact me and provide us the equipment and the service that we were promised for the amount of money that we're paying.

2 years ago

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Avoid This Company

Worst thing that ever happened to me. 12 panels worth almost 30k with a promised to reduce my electric bill. Avoid this company at all costs. I have them for almost 2 years now and been in contact back and forth as they don't acknowledge the issue with the low solar production. The estimated kw production is not met and after months of months of communication with them, instead of helping they decided to sell me more solar panels. They are scammers.

8 months ago

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Verified Customer

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David Law Hewitt, TX

The system is under preforming, and it's not saving me the money that was promised. As a matter of fact I just received the highest electric bill we've ever gotten at $220 plus the $140 for the solar totaling $360 which is nuts!!! .

2 years ago

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Verified Customer

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Jennifer Viera Hockley, TX

I have contact the costumer service and have never heard anything back, after picking Trismart for their customer service. I am currently pay double in energy plus dolor. Very disappointed.

2 years ago

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Verified Customer

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Mickey Miranda San Antonio, TX

Overall working ok. Once selected, the service was very lacking. I had problems with promised services and money promotion versus what I actually got. Had to invest a lot of time and energy to get what was promised.

2 years ago Edited January 10, 2024

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Verified Customer

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Daryl San Antonio, TX

Everything works fine. They're very communicative through the entire process of getting everything hooked up and going.

2 years ago

Reply from TriSMART Solar

Thank you for your review! We're happy to hear that everything is working smoothly and that you had a great experience with our communication throughout the process. Keeping our customers informed every step of the way is a top priority, and we’re glad we could make the installation hassle-free for you.

If you ever have any questions or need assistance in the future, feel free to reach out. We appreciate your support and thank you for choosing us!

Mar. 5th, 2025

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Verified Customer

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Leslie Fort Worth, TX

It was super smooth, very quick. We have 26 solar panels and we still are not producing enough to cover the cost of our energy bill.

2 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear the installation process was smooth and quick. We understand your concerns about energy production and would love to review your system’s performance to ensure it's working optimally. Please reach out to our team, and we’d be happy to assist you!

Mar. 18th, 2025

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Verified Customer

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Matthew Pflugerville, TX

I had one issue that Greg took care of pretty quickly. Really smoothly without a hitch. It was a pleasant experience.

2 years ago

Reply from TriSMART Solar

Thank you for your review! We're happy to hear that Greg was able to resolve your issue quickly and smoothly. Providing a seamless and pleasant experience is what we strive for, and we’re glad we could deliver that for you.

If you ever need any assistance in the future, don’t hesitate to reach out. We appreciate your support and thank you for choosing us!

Mar. 5th, 2025

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Verified Customer

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Sarah Velez Amarillo, TX

The installation process was easy and fast. We did not, however, ever receive the referral bonus that we were promised.

2 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear that your installation process was smooth and efficient. We apologize for any inconvenience regarding the referral bonus. Please reach out to our team so we can look into this and ensure it gets resolved for you. We appreciate your support and for choosing TriSMART Solar!

Mar. 18th, 2025

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Verified Customer

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Alvin Wolberg Prescott, AZ

satisfied with the installation. while delays may be out of their control, I would have appreciated better communication.

2 years ago

Reply from TriSMART Solar

Thank you for your feedback! We're glad to hear you're satisfied with the installation. We understand that delays can be frustrating, and we appreciate your patience. Your input on communication is valuable, and we’ll work on improving this aspect. If there's anything we can do to assist you further, please don’t hesitate to reach out. We appreciate your support!

Mar. 18th, 2025

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Verified Customer

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Annette Segovia Laredo, TX

We have had several cases where our solar panels are not functioning and when we try to get a hold of someone to see what is wrong they don't return our calls. Both times I have had to email the administration to get a response.

2 years ago

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