SunPower: Read 4,360 User Reviews From Real Homeowners

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Annette Pasqualone Pensacola, FL

Derek was very efficient, knowledgable and thorough. However, I have decided not to go with solar at this time. If I change my mind in the near future, I will definitely call.

5 years ago

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mTo Phoenix, AZ

Just filled out the paperwork for a system and at this time I can say I thought the salesperson Doug seemed very knowledgeable about solar. We'll have to wait and see about the rest, as I have nothing else to go on at this time.

5 years ago

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Jack Cupertino, CA

Our SunPower system was installed by ProVoltz who at the time was a full service company for SunPower systems. In June the SunPower monitoring system failed to notify me or the company when it stopped generating power. Apparently the monitoring system has been designed with no ability to notify anyone about problems. I happened to notice a light that flashed amber periodically on the Inverter a couple of days after the failure. I followed up by checking to find we were not getting any power generation. I immediately called ProVoltz but after a couple of days I never received a call back from their office. I still had the cell number for the owner of ProVoltz and called him directly. Then I found out that he now only does sales and I must go to Sunpower directly for help. In the meantime I had found the inverter was displaying the message “Error! Int. Error E031”. With a few quick internet searches I learned this is a common failure mode with our model of inverter and it requires that the inverter must be replaced. My nightmare started as I began my journey with SunPower support. In my first call to the 800 help line the person answering did everything possible to try to send me back to ProVoltz. After 20 minutes with me insisting that the owner of ProVoltz told me my support must come from SunPower they finally opened a case and said someone would call to set up an appointment. In a couple of days a scheduler called and said the first available appointment would be a month later. When that appointment took place the technician spent 45 minutes to determine that the inverter needed to be replaced. One of the reasons everything takes so long is that the customer facing individuals don't seem to know much and have no authority to do anything. They are constantly calling someone else at every step to find out what to do next. I was then told that the replacement inverter had to be ordered and it would take three to four weeks for it to arrive. I waited a month and heard nothing. I have now called the help desk again and, only after asking to talk to the person's manager was I promised a call back from scheduling in a couple of days. I have lost two and one-half months of power generation in the most productive time of the year and I am still waiting. Clearly SunPower has no regard for their existing customers. This is the kind of service I expect on a $200 computer, not a $24,000 solar system.

5 years ago

Reply from SunPower

Hi Jack, I apologize for the experience you've had with us. I would love the opportunity to restore your confidence in SunPower and provide a higher level of service going forward. When you have a moment, please send me a private message with your contact details.

Aug. 30th, 2019

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Linda Fuller-Houston Hamden, CT

The workers were very professional and seemed to have knowledge of the work that they had to complete. I didn't expect the start-to- finish to take as long as it did. At one point I was getting frustrated and somewhat disappointed with SunPower. At last, things worked out.

5 years ago

Reply from SunPower

Thank you for choosing SunPower, Linda. Sorry to hear there were delays, as normally the process takes an average of two months, but glad to hear everything worked out.

Aug. 5th, 2019

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Clayvon Countryman Jr Tolland, CT

I’m impressed with the panels provide and we have noticed a huge savings. Everyone from the beginning of the project to the end. Kept us we informed as the steps happened. Thank You.

5 years ago

Reply from SunPower

Thank you for choosing SunPower and congrats on saving money by switching to clean solar energy.

Aug. 5th, 2019

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Edwin Bates Gaylordsville, CT

Installed in one day. Installed by sunpower techs. Very nice people. Nice clean installation. Working great. I contacted energy geeks. They coordinated everything. A+ for both companies

5 years ago

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David Los Angeles, CA

Great service, helped with the paperwork for filing, installed system professionally and my electricity bills have been reduced to just taxes and connection fees! Also with net metering i am generating some money too.

5 years ago

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Michael Murrieta, CA

Michael was very thorough with the setup of my SunPower solar system. He gave me expert advice, taught me how to read my charts and how to efficiently use my power. Overall, he’s a great person and does a great job.

5 years ago

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William Tracy, CA

Bruce was great in explaining the solar system and components as well as setting up the app. Bruce was friendly and professional. He made sure we had all our questions answered.

5 years ago

Reply from SunPower

Thanks William!

Jul. 10th, 2019

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Darren Simi Valley, CA

Very good company to work with. On point with their plans, timings, and consistent work. Communication is clear, amd.explained through the process. The panels.look amazing, clean work.all around. Thank you

5 years ago

Reply from SunPower

Thank you for choosing SunPower, Darren

Jul. 10th, 2019

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Sheila Sanchez Fallbrook, CA

Our Sun Power experience was great! From meeting with Mike B, Jessica on the phone and emails, to the installers. The crew that did the work was very professional, courteous, and speedy. The job was completed to our satisfaction. We won't hesitate to recommend SunPower!

5 years ago

Reply from SunPower

Thank you, Sheila! Congrats on going solar and we always appreciate referrals.

Jul. 10th, 2019

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Manuel Fagundes Los Banos, CA

My wife and I are very happy with our sun power so this way I’m not always after her why is this light on and having the pool it does help my bills been very low just because I have stove gas dryer gas God bless you all

5 years ago

Reply from SunPower

Thank you, Manuel. We're glad to hear going solar is giving you the freedom to use the electricity you need at home.

Jul. 10th, 2019

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Cynthia Spencer El Cajon, CA

I am writing this because we are very dissatisfied with the service we have received from SunPower Solar customer service. We really do like our solar panels, which were installed in 2015, but for whatever reason, SunPowers customer service has become "HORRENDOUS". Anyone thinking of installing solar, should think long and hard before using this company. I should make it clear, that their product is good, but their service is terrible, and I am not referring to the men working in the field, just all the office employees you have to deal with. Between November 2018 and April 2019, our system has gone off line twice. On November 28, 2018 we received an email stating that we would be receiving a pre-paid MasterCard for $330.00 for compensation, then shortly after that we would receive another for $300.00 for our inconvenience. This email was received after the first time our system went down. Absolutely "0" restitution was offered after the 2nd time it went down. Originally we were OK with that, but now we "Are Not" Because we never received the 2nd card, and that is where all our problems started. Almost 6 months and 5 phone calls later-----Still Nothing. All they do is switch you from one person to another, and you have to explain the whole problem over and over again. They are forever putting you on hold (one time I actually waited 55mins before they picked up again). I have asked to speak with a manager many times and that is impossible. Every time I called, I was told "they are all in a meeting" go figure!! The highest I ever got was a case manager (I won't mention his name on line) but he lied to me, more then once. They are just playing games, and hoping I will give up!

5 years ago

Reply from SunPower

Hello Mrs. Spencer,
I’m so sorry to hear about your experience with our customer service team. We strive to provide the best possible service. It is only through feedback such as yours that we can improve upon the service we provide to our valued customers.
I understanding that you have been in contact with an Executive Service Specialist, Sofia. I’m pleased to hear we were able to rectify the compensation issue and fully address your concerns. I hope that our actions have restored your faith in SunPower. If you have any further questions, please do not hesitate to reach out to us. Thanks for helping us change the way the world is powered!

Jun. 21st, 2019

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Zainab Aderounmu Long Beach, CA

My experience with sunpower capital plc is very negative. We sincerely regret having solar. I've had the solar system for two years and our roof started leaking about 3 months ago. The customer representatives are inexperienced, rude, and very unprofessional. They claimed the roof leakage is not related to the solar panels, but they sent an inspector who reported that panels should not have been placed on the weak roof. Please verify before you install solar, so you don't have headaches like us. We want to discontinue this solar so badly, but they claimed it's impossible due to the contract. May God have Mercy.

5 years ago

Reply from SunPower

Hello Zainab Aderounmu. I am discouraged to hear of your negative experience. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback. Thank you!

Apr. 1st, 2019

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Anthony F. Austin, TX

Very knowledgeable and friendly staff, this will help me make a decision very soon on purchasing solar. I like how the solar panels look very sleek and will look great on my new home! Thanks again.

5 years ago

Reply from SunPower

Thank you for choosing SunPower, Anthony. If you have any questions during the process, don't hesitation to reach out.

Jan. 25th, 2019

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Brittany Austin, TX

We have nothing but good things to say about SunPower. Everyone we spoke to was courteous and went out of their way to help. Would definitely recommend to anyone looking for the products.

5 years ago

Reply from SunPower

Thank you, Brittany!

Jan. 25th, 2019

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jay hine Southbury, CT

Sun Power was great to work with. My system is up and running for approximately one month. I my first billing cycle has not been processed yet. I am looking forward to seeing the results

5 years ago

Reply from SunPower

Thank you, Jay, for choosing SunPower.

Jan. 25th, 2019

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Sarah Harris Rockville, CT

From the beginning SunPower has been able to help us whenever we needed it. Everyone that I have had the pleasure of dealing with has not only been helpful, but caring compassionate and quick to respond. Especially Becky S!

5 years ago

Reply from SunPower

Thank you, Sarah.

Jan. 25th, 2019

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Paul Hembrook New Milford, CT

Initial meeting to review the system and what we needed was great. Install went great. Follow up meeting with Miguel after install brought our understanding of the system to a great level.

5 years ago

Reply from SunPower

Thanks Paul! We hope you enjoy making your own clean energy in the coming year.

Jan. 16th, 2019

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John McGaughan Watertown, CT

Sales was very helpful getting the best option. The install was quick and the lead person was very helpful in explaining how things work and making sure everything was going to my liking.

5 years ago

Reply from SunPower

Thanks for choosing SunPower, John.

Jan. 11th, 2019

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Alan Hester New Britain, CT

My experience was pretty good from the start of project to the end. My coordinator Rogar was excellent, always answered all my questions and would include the right person if he was unsure on something. I give Roger a 5 star rating. Thanks again

5 years ago

Reply from SunPower

Thank you for your feedback, Alan!

Jan. 11th, 2019

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Paola D'Ottavio Mullica Hill, NJ

Overall experience from Lexi in Customer Service and Jay D thoroughly explaining the product to the process we are very satisfied in the company we chose for our solar panels and would recommend them to anyone.

5 years ago

Reply from SunPower

Thank you for choosing SunPower!

Jan. 7th, 2019

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Lee Staten Island, NY

SunPower was a good company to work with, however the process was long. We were suppose to have installation by end of June. Installation happened in Early September. Also, we had two managers for the project. The first one would take a while to respond to emails and then was gone one day. The new manager was better.

5 years ago

Reply from SunPower

Thank you for choosing SunPower, Lee. Sorry to hear there was a delay but glad you went solar and are helping to change how our world is powered.

Dec. 31st, 2018

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Bill Phoenix, AZ

My system stopped working . Took 4 weeks to get someone to look at. Then no call back to tell me what’s wrong . I called several times and I’m told the report is being reviewed. Asked for someone to call me to give me time frame for repair , no call yet. It’s been close to two monthes and no timeframe . All I get is out technical department is reviewing to determine what’s wrong. Pretty sad since there are only two components panels and inverter and one or both are bad needs replacing. Sun Power suppose to be experts but can’t figure out what’s wrong . Run do not lease from this company. Customer service is a call center oversees so only scripeded answers. Time for a attorney since they still want me to Pay my lease payments

6 years ago

Reply from SunPower

Hello Bill, We're very sorry to hear you've had issues with your system that haven't been resolved. Please email me at with your account name and case number if you have it so we may assist you.

Dec. 19th, 2018

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Ken Overman Cottonwood, CA

My SunPower has been installed for 10 Months now, and has been working wonderfully! I am so pleased with the design and its great knowing that I have the top of the line product, with the greatest warranty on my roof!

6 years ago

Reply from SunPower

Thank you, Ken!

Dec. 12th, 2018

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Stephen Wilder

My panels were installed in November of 2015. I was told that they were top-of-the-line. After all was installed, it was inspected and it turned out that all the electrical panels/inverter in the basement had to be moved because they were originally installed under a drain pipe. I have since had periodic problems with the inverter, losing several weeks of power production over the years. I have been promised that it would be fixed, but it hasn't. I have been promised compensation for the lost days of production, but I haven't received anything. Third, my production has fallen off considerably. I was told that production decreases by about 1% per year up to a max of 10%, but my production has fallen off way more than than projected. The people I have dealt with have been very nice, but their failure to follow through it completely frustrating. I would not recommend this company

6 years ago

Reply from SunPower

Hi Stephen,
We're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Hillary

Oct. 9th, 2018

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Ronald Summers El Centro, CA

When I first started with Sun Power some of my panels were not hooked up. After three month they got them hooked up to deliver power to me. A circuit breaker pops everytime my unit reaches 8KW. I have to reset it so I called them. They told me someone would call me in 5 to 10 days. Still no one called me. I called them back and they told me they would get right on it. Three days has passed and still no one called. I spent an hour on the phone trying to reach them. They have to contract some other solar company to repair my system. Do anyone know how to get from under there contract for the type of service they are providing?

6 years ago

Reply from SunPower

Hi Ronald, I'm sorry to hear about the problems you've encountered. I will contact you within 24 hrs. to help address this issue.

We appreciate your business and truly value your feedback.

Best regards,
Jeremy

Aug. 30th, 2018

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Robert Washington, MI

Junk, absolutely and simply. Avoid this company at all costs. There microinverters fail at an unbelievable rate and I believe they are in the 3rd generation of supplying this horrible equipment. After you pay continually for repairs it ends up costing you to have solar, not to mention the dramatic outlay. To sum it up, SunPower is a company not ready for prime time. Have read reports the microinverters come from China and judging from my failure rate I would not be surprised!

6 years ago

Reply from SunPower

Hi Robert, thanks for your feedback and I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. -Thank you.

Jul. 30th, 2018

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kelly del Woodland Hills, CA

I am a leasee of a Sun Power lease and have been happy with them over the past one year of lease. I feel my product is excellent and an excellent warranty.. I have had only superior customer service and would highly recommend to anyone who wants a solar lease.

7 years ago

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Susan Guire

I have had Sunpower solar panels for 5 years. They guarantee production for my panels. If production is less than the guarantee, no questions asked they provide a refund check for the difference. I have had great customer service for any issues both from the front office and the repair person.

7 years ago

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Scott Allen Santa Cruz, CA

Customer service and accounting is shopped out to people in the Phillipines...and they do not have the same business mentality as American employees...too "robot like"...extremely difficult for them to get accounting issues resolved...it took almost a year to remove an erroneous finance charge from our account....$2.82 that was not a valid charge stayed on our account for 10 months...and the way their system is setup everytime we ordered materials the shipment would always get put on credit hold...the fact that these outsourced accounting people were like robots and couldn't grasp the concept of making sure customers receive their orders in a timely manner...completely unprofessional...leave messages and noboby calls back...send emails that get ignored...just horrible customer service

7 years ago

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Ernesto Lozano

I love the SUNPOWER X-22-360 solar panel. The panels are probably the best in the business, I`m very happy with them. The installation company that's where a problem may occur, like with me. Make sure you double and triple check and choose the right installation company.

7 years ago

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Ralph San Jose, CA

Have had our panels over a year and they look great and function extremely well. The company worked with us through the whole process answering all our questions as we went along. The installers were very professional and knew exactly what to do. In a single word, awesome.

7 years ago

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Carl J Lundstrom

Had Sunpower installed in 2016. Up to this date, March 2017, it has perforrmed without a problem. I am looking forward to summertime, when we use air conditioning 24/7 every day for 4 months. So far no problems and also no electric bills.

7 years ago

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Barney Fuzzensnackle Ojai, CA

IT ALL DEPENDS ON YOUR CONTRACTOR: My Sunpower Solar system is 5-1/2 years old and I noticed it had stopped producing electricity. I found out the dealer that installed it went out of business. I contacted another official Sunpower dealer and had to pay them $100 min service charge to come out and take a look. Found a blown fuse in the inverter, but also discovered a burned out solar panel. Sunpower Co. did supply a replacement panel and I did not have to pay for the labor to replace it. However, my system is still producing less than half the power it should. Service guy said probably a bad connection somewhere, but I have to pay to have it checked. If the original contractor was still around the warranty would cover that. The local dealer refuses to do the service on an hourly basis and wants to overcharge for it. I'll have someone else do it. I wish Sunpower Co. would back up their dealers better.

8 years ago

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Audrey Saratoga, CA

I have had 18 SunPower panels on my roof for 5 years. All panels are working and I have great daily power reports from the company that built the power inverter to verify the power. I highly recommend the panels.

8 years ago

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Robert Suguitan

customer service, you can't reach any live agent to ask information about your solar panel information to provide to your local utility office.

2 months ago

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Erik Figueroa

I have solar panels from sun power company my monthly energy bills are 430 dollars a month I see absolutely no savings for having the system.

2 months ago

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CEDRIC BEAVERS St Louis, MO

I wanted to know about the product and durability. SunPower seemed to have everything I wanted such as the quality. They've been around for a while. I am glad I got part of my house with solar and I am saving a lot with electric bill.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jan. 4th, 2023

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Trish webb Phoenix, AZ

I did a short presentation with this company when deciding to buy my new solar panels. Great presentation, very knowledgeable, and pressure-free. I decided against panels but would have picked this company if I went forward with the project.

2 years ago

Reply from SunPower

We're delighted to hear about your interest in SunPower. Thank you for sharing your experience with the sales team!

Sep. 28th, 2022

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Michelle Crane Phoenix, AZ

My favorite part about SunPower is that you can use the design studio feature in their website to design your panels on your roof to see what they would look like. This is a great feature to see if panels would look good on your house shape and structure

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience! Please reach out to us if there is anything we can assist you with in the future.

Aug. 12th, 2022

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Brenda Anderson Hewitt, TX

They were very available with good ideas to save costs on electricity, but my bill never runs over $84.00 and I have such tall trees over 70 years old that block the sun so I declined the offer but I think it would be great if I would do that save electricity!

3 years ago

Reply from SunPower

Brenda, we are so happy to have been afforded the chance to speak with you! If you ever change your mind, SunPower is here for you. Please reach out to us in the future with any questions you may have.

Oct. 25th, 2021

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Alan Shirey

SunPower provides horrible customer service if you need warranty work performed on your system. I've been waiting over a year to have one of my inverters replaced and they just ignore me. An awful, awfule company!

4 months ago

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Ralph Santoro

Worst customer service ever. A panel is broken and then won't send a tech to fix it. They're too busy, understaffed and they don't care. Look elsewhere for a better company that has more techs to fix their products.

4 months ago

Reply from SunPower

Ralph, I apologize for any inconvenience regarding your open case and understand your frustrations. Your case manager has been actively working to assist you and will continue to keep you updated as they work your case to resolution. We appreciate your feedback and look forward to talking to you again soon.

Aug. 1st, 2024

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Fred Bendheim

We’ve had a terrible experience with SunPower. We started working with them 9 months ago, and they are impossible to work with. No communication, lots of promises that never happened, just awful. Stay away from them!

5 months ago

Reply from SunPower

Fred, we'd like to help get your concerns addressed and help assist in resolving any current issues you are experiencing. We have reached out to our Project Coordination Team and submitted your review for investigation and follow-up. Please send us a private message here on Best Company if there is any additional information you'd like to provide or preferred contact information to more easily connect with you. We appreciate you bringing this to our attention and look forward to talking to you soon.

Jul. 1st, 2024

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Scott Thordarson

Actually 0 stars! Sunpower customer service SUCKS! Defective panels 2 days after installation, so far it’s been 50 days and they have no idea when it will be repaired or replaced. They also failed during the permitting process and it took them an additional month to get the standard approvals from the county. STAY AWAY!!!

6 months ago

Reply from SunPower

Scott, we would like to restore your faith in SunPower and apologize for any inconveniences surrounding your recent installation. Your open case has been submitted to our Escalations Team for further investigation and follow-up. They will be contacting you in the next 24 business hours regarding your case. We appreciate you bringing this to our attention and look forward to talking to you soon.

Jun. 25th, 2024

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Greg Stroup

This company has the worst customer service I have ever experienced.just got off the phone with a manager and the manager hung up on me because I hurt his feelings.avoid this company and read your contract very carefully and do not believe what they say. It would be in your best interest to turn this company away.

6 months ago

Reply from SunPower

Hi Greg we are sorry to read we have yet to meet your expectations. If you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Jun. 5th, 2024

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Kevin Palm

If you want a company that answers your calls or emails, don't work with these guys. Takes 3 weeks to get a response for simple questions. They told me at the beginning of the process that it would take 90 days to install our system and get it turned on. 6 months later it is still not functional and they won't answer my calls.

8 months ago

Reply from SunPower

Kevin, we're sorry to read your sentiments and appreciate you bringing this to our attention. We understand your frustrations and want to restore your faith in SunPower. We have reached out to your project coordination team in order to escalate this matter and you should be receiving an update shortly. We sincerely appreciate your feedback and look forward to talking to you soon.

Apr. 19th, 2024

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Verified Customer

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Jimmy

Great customer service. Very professional. I've had it for over a year and have no problems.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family!

Jul. 25th, 2023

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Verified Customer

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Daniel

Just that they're very good people to work with. They worked very well together. Very smooth.

1 year ago

Reply from SunPower

We are thrilled that you had an excellent experience with our team and that they provided a very smooth experience! Please reach out to us if you need any assistance. We are just a call, message, or email away. Thank you for helping us change the way our world is powered.

Jul. 25th, 2023

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