SunPower Reviews
8.3
Overall Score
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Maria Kanab, UT
After just a few months my battery backup failed. Waited months for parts. Had 3 power outages and 3 power interruptions for the service calls. Told no compensation because I bought my system instead of renting. Really. I’m asking for $875 (my payment while battery out of service ) your multi million dollar company doesn’t have a department for buyers. Very disappointed
The staff I spoke with were very nice or my rating would be lower
1 year ago
Reply from SunPower
Maria, we're sorry to read about your experience and appreciate you bringing it to our attention. When you have a moment, please send us a private message here on Best Company with your account and contact information, and we will have an Executive Support Specialist contact you.
Aug. 1st, 2023
Review Source
Jose Florez Hemet, CA
I went with SunPower for the knowledgeable presentation I saw and their reputation in the industry. So far, the installation was smooth and the systems seems to be working great. Right in time for our heatwave too!
1 year ago
Reply from SunPower
Hi Jose, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!
Jul. 26th, 2023
Samir Riverside, CA
No problem with my system. Things are working fine since the installation. The staff is courteous and responsive whenever I need them. Response time was immediate and I feel satisfied.
1 year ago
Reply from SunPower
Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!
Jul. 26th, 2023
Review Source
Joseph Henderson, NV
I selected SunPower arfer some investigation of their reputation and how they stand by their product after the installation, unlike many other companies who go out of business.
1 year ago
Reply from SunPower
Joseph, we appreciate your review and feedback. It is great to know that you are happy and confident with our service and products. Thank you for helping us change the way our world is powered!
Jul. 24th, 2023
Review Source
Paul Mayer Clinton, IA
What is not to like about not paying a penny to the power company since September of 2022? I never thought the saving would be so great especially with the horrendious heat spells we are seeing now days.
1 year ago
Reply from SunPower
Hi Paul, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!
Jul. 20th, 2023
Review Source
David Agoura Hills, CA
Everything. What's not to like? System is working exactly as advertised; better actually. No problems during this past winter like some of the competitions installs. Just a great experience all around.
1 year ago
Reply from SunPower
We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!
Jul. 19th, 2023
Review Source
Bill Conte Melbourne, FL
The tech who did the initial analysis was very good.
The first Project manager assigned was worthless.
I requested another one.
The 2nd Project manager assigned was very good.
The installation team was good.
Too much of a delay from start to completion. Probably due to that first Project Manager.
1 year ago
Reply from SunPower
Bill, we appreciate your feedback. We are glad to know that you were assisted appropriately when you had concerns and that your installation went well. Thank you for helping us change the way our world is powered!
Jul. 17th, 2023
Sid Hempstead, NY
Long process but they kept me updated throughout the entire process. The install went well. We had 1 hiccup and they made sure to rectify it. Very professional. I am very pleased with SunPower.
1 year ago
Reply from SunPower
Sid, we appreciate you sharing your exceptional experience. It is great to know that we were able to quickly remedy your issue. Thank you for helping us change the way our world is powered!
Jul. 17th, 2023
Verified Customer
Review Source
Diane H Medina, NY
I LOVE having virtually free air conditioning in summer in my old farmhouse! Panels were installed in 2016 and I’ve had no problems since! In 2017. I purchased heat pumps and the savings is amazing!
1 year ago
Reply from SunPower
Diane, we love reading about your solar savings. Thank you for helping us change the way our world is powered!
May. 10th, 2023
Verified Customer
Review Source
Keith Shackelford Burnet, TX
Experience has been very good and am satisfied. My monitoring unit did go down last week and i went through an extensive troubleshooting sequence with tech over the phone to no avail. I thought he was going to put in a ticket and i would hear from service but have not. It’s still out/down.
1 year ago
Reply from SunPower
Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.
May. 5th, 2023
Taira Golding San Diego, CA
When our panels were working everything was fine. However when our inverter went down in August 2022, it went down hill. We realized in Sept 2022 that the inverter was not working, they sent out a contractor to inspect the inverter and realized it was out. Initially they were going to replace the inverter but do to lack of supply they determined it would be easier to remove the inverter and replace the parts which they took in Nov 2022. It is now March 2023 and there is still no inverter on my house, the panels are just a decoration on my roof and my electricity bill is getting higher & higher. My true up will probably end up being 10k this year.
1 year ago
Reply from SunPower
Taira, we understand your frustration and appreciate you bringing this to our attention. We have escalated your currently open case and an Executive Support Specialist will follow-up. Thank you for your feedback and we look forward to talking to you soon.
Mar. 13th, 2023
Douglas
The solar panels installed are performing great with no problems. The service technicians were very professional and had the system up and run within the timeline I was told.
1 year ago Edited March 13, 2023
Reply from SunPower
We appreciate you sharing your exceptional experience with us, Douglas. It is wonderful to know that you are enjoying your panels and system. Thank you for helping us change the way our world is powered!
Mar. 13th, 2023
Review Source
Gary Canton, MA
After much research, I determined that the SunPower units provided more power than the others, and the way they mounted them was better than what I've seen others done. I just wish they worked better on cloudy days, because we have had a lot of them lately in the Northeast.
1 year ago
Reply from SunPower
Gary, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.
Mar. 1st, 2023
Review Source
Roger
This was my second purchase of solar from SunPower. I have had my first system for12 years and am extremely pleased with its performance. The new system appears to be performing well. I am unable to monitor my systems' performances as the reporting tool no longer shows the separate systems and may be reporting the combined performance or the performance of just the new system. I received no response to my last inquiry. The best panels in the business, but customer service needs improvement.
1 year ago
Reply from SunPower
Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.
Feb. 28th, 2023
Review Source
Lisa Grapevine, TX
I don't think I have the correct amount of panels to ensure I am not drawing energy from the utility company. I understand in the months with less sunlight the system cannot store as much power than in the summer months. However, the system should be able to store enough in the more sun months to cover me for the winter months. For 2023 my energy mix is 50% which is way lower than what I expected.
1 year ago
Reply from SunPower
Hi Lisa, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.
Feb. 24th, 2023
Review Source
Eric Queens, NY
Overall very good product. After a year and a half of use, the panels have been great. While I had some issues with communication during the installation process, everything was worked out in the end. I would recommend this company.
1 year ago
Reply from SunPower
Eric, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.
Feb. 24th, 2023
Phyllis Kent Glendale, AZ
Excellent Service. One of my Solar boxes went out and they were very prompt in replacing it and getting me back on track. They also reimbursed me for the time my solar wasn't producing.
1 year ago
Reply from SunPower
Phyllis, it is wonderful to read that you had an exceptional experience. Thank you for sharing as well as for helping us change the way our world is powered!
Feb. 24th, 2023
Review Source
Maria Saraco
With our recent installation of SUNPOWER solar, we have been enjoying considerable saving to our electricity bill and peace of mind knowing that our power will still be on even if the grid goes down.
1 year ago
Reply from SunPower
Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!
Feb. 21st, 2023
Yolanda Riverside, CA
SunPower was professional and I always felt in good hands with their service.
SunPower customer support was always there to answer all my questions. My family feels we made a great choice to choose SunPower.
1 year ago
Reply from SunPower
Yolanda, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!
Feb. 10th, 2023
Fred Young Henderson, NV
On contract over 6 months with SunPower for Solar & Battery installation since July 12, 2022.
Elected to cancel purchase agreement January 25, 2023, due to non-performance.
During purchasing process in July 2022, I was assured that panels would be available.
The process began with Site Inspection (7/21/22) Design/Permitting (8/18/22), HOA (8/25/22) & NV Energy Incentive (11/17/22) approvals all being completed. Then on 11/9/22 was advised that panels would not be available until Q1 of 2023. Final straw (1/13/23) was when SunPower Ops Team said delivery to Las Vegas, NV was now unfirmed for any specific date.
Have since selected a local Solar company with proven delivery performance in Southern Nevada.
Be aware of false promises from SunPower sales managers.
1 year ago
Reply from SunPower
Fred, we understand your frustration and glad that you brought this to our attention. We wish you the best in your solar journey and have forwarded your feedback to the appropriate team for review. Thank you for your review.
Feb. 6th, 2023
Review Source
Axel Cureno Sacramento, CA
What can I say, my whole experience has been amazing!! I'm very pleased with the service and the quality of work as well as the quality of the product. I highly recommend Sunpower!
1 year ago
Reply from SunPower
Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!
Feb. 1st, 2023
Review Source
Cynthia Loma Linda, CA
I like the information provided by all representatives, the professionalism of installation, the handling of all the paperwork, and the efficiency of the panels on the few sunny days we’ve had since installation.
1 year ago
Reply from SunPower
Cynthia, we appreciate your review and are delighted to know you received an exceptional customer service experience. Congratulations on going solar and thank you for helping us change the way our world is powered.
Jan. 18th, 2023
Bruce Moraga, CA
I like the fact that the panels were assembled here and have a long warranty. Their inst all was efficient and they helped me interact with PG&E. Panels have worked flawlessly for 4 years, and my bills are about $65 per year !
1 year ago
Reply from SunPower
Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!
Jan. 17th, 2023
Review Source
Mitch Mullins Chicago, IL
Excited about the efficiency of the panels. Also love how everything is under one policy. If I have any issues I just contact my installation company and they get it all sorted out with the great warranties.
1 year ago
Reply from SunPower
We sincerely appreciate the feedback and couldn't be happier with this glowing review! We pride ourselves on our customer service and see your experience has been no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!
Jan. 17th, 2023
Review Source
JEFFREY American Fork, UT
We enjoyed the whole process from start to finish. It was quick and easy. From the time we signed the papers till the time the project was done was only a month and a half. We were very happy.
1 year ago Edited January 10, 2024
Reply from SunPower
Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!
Jan. 11th, 2023
Review Source
Mike Cowell Phoenix, AZ
Everything has been working great for this first year, absolutely no problems. Especially like the phone App so I can monitor the system performance. Check it almost daily.
1 year ago
Reply from SunPower
We appreciate you taking the time to let us know how much you are enjoying your app and experience with our team, Mike. Thank you for helping us change the way our world is powered!
Jan. 11th, 2023
Ronald Betton Portal, GA
Ronald B It has been almost 5 months since our panels were installed and we were told that we are going to get a check for a $1000.00 we are still waiting for the check. Our electric bill is still over $200 and we are paying the finance company over $150. Before the solar panels I was paying the electric company over $200. Right now I am paying almost $400 between ADT and the power company. I was told by the ADT solar Rep. that my electric bill would be about $50.
1 year ago
Reply from SunPower
We would love the opportunity to restore your confidence in SunPower. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.
Jan. 5th, 2023
Gordon Castro Valley, CA
We had the system installed in August 2022. Had asked to see another installation in the area, they said they couldn't do that. Install was excellent. 14 panels and battery backup. After a couple of days we realized the battery system was extremely noisy, It is in our garage and makes it unpleasant to be in the garage working for more than 10 minutes. Complained to Sunpower, a month later they sent two techs to check it out. Yes, it is noisier than normal. Their only suggestion is to move the battery and inverter to the outside which would be near my neighbor's bedroom window. We cannot do that, have asked them to quiet the system down, or remove it. It is now November and are no longer responding to our e-mails.
2 years ago
Reply from SunPower
Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.
Nov. 21st, 2022
Shann ell Culver City, CA
This company is a total lie. Worst communication! Don’t believe this site’s rating. SunPower has good ratings because they don’t have anywhere for customers to leave ratings.
They ignore you after install even if your system hasn’t been turned on. They do not reply to calls or complaints. I have filed now with Better business bureau and the solar commission. This company uses smoke and mirror to get your money but doesn’t do anything after that. STAY AWAY FROM THESE SCAMMERS!
I Have had our solar installed for two whole months and it’s not active. I have called 5-6 times and also filed complaints to the company-NADA.
Be warned, they only want to suck you into a financial obligation and take your money. They don’t give a red cent about your system functioning!
2 years ago
Reply from SunPower
Shann, we apologize and understand your frustration. We would like to escalate this to our Executive Support Team as soon as possible. Please send us a private message with your account and contact details so we may assign you a case manager. We appreciate the feedback and look forward to speaking with you.
Oct. 13th, 2022
Joel Nolasco White Plains, NY
The panel efficiency on paper is better than the other companies we received. That's where the pros end the rest of this review will be cons. they installed our system in February it did not start producing solar power till the last 3 days of March. It a function of inspections. On July 21 the system went down. SunPower did not notify us. According to them they should remotely monitor our system and let us know if anything is wrong, they didn't. We caught it in August when we received our electric bill and noticed the jump. We started contacting Sunpower It took them over a month to get back to us. At that time they notified us it would cost $300.00 to send a technician out. I was not happy this system hasn't even been installed for 6 month we spent over $25K and they want to charge me to check the system. I agreed to the fee and asked for the next available date. to my surprise they don't service the units they sell. they have a third party company that I now had to wait to call me to schedule my visit. I waited 4 days never got a phone call. I called sunpower back they gave me there service provider phone number and i had to call them myself. They scheduled me out for Oct 7th. To recap we called them in Aug 11th to inform them that the system wasn't working (they didn't catch that we did), and the service appointment is for Oct 7th(2 months later). Hopefully that day they fix it. If i could go back on this agreement and go with a different provider I will in a heart beat. SUNPOWER DOES NOT CARE ABOUT THEIR CUSTOMERS!!! they only care about the sale and payment.
2 years ago
Reply from SunPower
Thank you for the feedback Joel and we apologize for any inconveniences that may have occurred. We see you have recently been assigned a new case manager who tried to connect with you earlier today to touch base. They will be working with you going forward and we be reaching out again soon. We appreciate you bringing this to our attention and look forward to speaking with you.
Sep. 19th, 2022
Dave Hardison Orlando, FL
I will give them a four-star review, based on our conversations so far. I have a tree that shades about 20% of my roof in the winter time, and they want me to cut down the tree prior to getting a quote. This seems a little silly to me. What if I cut the tree down and then don't like the quote?
2 years ago
Reply from SunPower
Hi Dave, we want to help you with your inquiry. Could please provide us name of the person with SunPower you are working with or provided this information too you? So , we can better assist you on this matter
May. 17th, 2022
Kevin Davis Bakersfield, CA
The worst thing about sunpower is there long waits for service then never stocking any parts, having to wait for the parts then wait again to get their defective part replaced. I have had them for 5years and the system has only worked properly for less than 3months. It has taken over 3visits and almost 4years to get the monitoring system working. If something goes wrong with system they do not monitor and let customers know. They expect the customer to check weekly. Furthermore the lease is pretty bad at the end of 20years homeowner owns nothing. With other companies like Vivant at least after 20years the home owner owns the system free and clear. I did not start the lease I purchased a house with Sunpower 2years old.
2 years ago
Reply from SunPower
Kevin, we apologize for the delay and understand your frustration. We would like to escalate this to our Executive Support Team as soon as possible. Please send us a private message with your account and contact details so we may assign you a case manager. We appreciate the feedback and look forward to speaking with you.
Apr. 6th, 2022
Amelia C Mobile, AL
SunPower makes saving money and saving the planet so easy. The employees did a great job explaining how my solar system for house works. I've saved so much money on electricity!
2 years ago
Reply from SunPower
Amelia, we are so thrilled to read about your solar savings. We appreciate the feedback regarding your wonderful experience with our team and are glad they were able to explain everything about your system. Thank you for helping us change the way our world is powered!
Jan. 28th, 2022
Mahtab Sohrevardi Van Nuys, CA
I had the first meeting in May of 2021 with the sales agent and the contract was signed then. We are in Oct now and still no solar electricity yet. There is a lack of management, planning... no supervisor ever contacts and update you about what is next. I have to call and text or email "too many times" to have my project rolling. I am so nervous even after this project is done, how the customer service would be in case of repair or any technical issues. If I go back, I would not choose them and I do not recommend them to anyone.
They also increased the cost of my project by 9k. Their excuse was the city decides to instal the panel in a different place. We all know most contractors the trick or first proposed price and the real pricing. They first offer a reasonable price but then later on they pretend that it is out of their hand. A professional company would sent a professional person to assess and evaluate, estimate the price by knowing the setting and where and how the box should be installed. Even as a doctor myself, I have learned now that the electrical box has to be located closest to the city electrical pole. How did they not know it before they gave me the price other than it was only a trick to signed me up as a customer. I do not recommend this company, and I am very nervous about the future of their customer service.
The worst part is there is no one that you can talk to....
3 years ago
Reply from SunPower
Hi Mahtab, I apologize for the experience you've had with us. I would love the opportunity to restore your confidence in SunPower. I will have an executive support specialist contact you to help take care of this matter.
Sep. 29th, 2021
Carissa Ruiz Phoenix, AZ
When it works we save $$$ unfortunately it doesn't seem to work when we need it the most during our Arizona summers...
The first summer in AZ with it the inverter broke and of course we didn't know until a $600+ bill from aps came (on top of the $127 we pay Sunpower). It takes them days to send someone out to inspect the unit, then another few weeks to get the inverter, then to get someone out to replace the inverter... Let's just say we had 3-4 months of $600+ bills in 2020, which would be normal if we weren't paying for solar but we are. After multiple attempts to get them to make things right, they finally reimbursed us the monthly $127 during those months that we weren't using Sunpower due to the broken inverter. Once the inverter was replaced things seemed to be going amazingly. We were receiving the minimum $20 aps bill that we expected as well as paying our monthly $127 to Sunpower. Until July 2021 (AZ summers have been in the 100 degrees plus for 2 months now) suddenly our bill jumped to 500+ Customer service can be helpful but are limited to what they can do by their company, the company has no urgency on seeing what the problem is... it is up to you to try to understand yourself. Let's just say we don't know why our bill is so high and has been the past 3 months, but it's a waste of time to call and try to get answers.
Bottom line if it works it's great, if it doesn't it's not likely you'll receive much assistance in finding out the reason.
Side note, if an inverter breaks they cover the inverter cost as we leased it, but there is no compensation otherwise. We just have to be prepared for a $600 aps bill anytime.
3 years ago
Reply from SunPower
Hi Carissa, thank you for bringing this situation to our attention. I am discouraged to hear of your negative experience. Providing excellent customer service is our main goal and I will have one of my support representatives contact you to better understand your concerns and work towards a positive resolution.
Sep. 16th, 2021
David Shapera Sun City West, AZ
Just heard from SunPower that they will not be able to send out a tech until Sept 9, 2021, as one of my two inverters is not working. Thus, my panels are generating about half the power designed for. It is ARIZONA and 110 degrees! I have had the system for eight years without any heartache. Something is wrong when a company can't service it's leased products in a timely fashion. Six weeks down time is unrealistic. If there service department is that overworked, then for crying out loud hire more people. Now I am glad I decided not to get involved in their battery storage as one can only imagine how long it would take to service that. I am not a happy customer.
3 years ago
Reply from SunPower
Hi David, I apologize for the delay of your repair. Please expect a call from an Executive Support Specialist to look into this further and provide a higher level of service. Thank you for bringing this to our attention and we look forward to speaking with you.
Aug. 9th, 2021
Skip88 WA
Sunpower has been outstanding for me so far I have a cabin way up in the woods and if it wasn’t for sun power I wouldn’t have electric or heat to stay warm. It’s by far the best investment I’ve made in along time..
3 years ago
John A Hoien Paso Robles, CA
I averaged my rating! 5 for product, 0 for support.
I like the way the system is set up: multiple inverters so you don't have a single point failure, great warranty, authorized installers are very competent, and one company/manufacturer to deal with (more on this later.)
For the first 9 months the system didn't work, but I paid for the system from day 1. I called SunPower - they say installer problem. The installation company checks the system - calls SunPower who reprograms the system and says wait a week to see the improvement. This scenario reoccurred again and again for 8 months without improvement. I went to the installation office and made them call SunPower to work out a solution. Within a month SunPower did another reprogramming which finally worked (Note: Caution below).
I asked SunPower to reimburse me for the PG&E electric service I had to purchase during the 9 months during which I was also paying SunPower for solar power. I got bounced from one customer service agent to another to another, etc. After 6 months they offered me one-fifth of the expenses I had incurred.
The contract has a Arbitration Clause. I have filed to arbitrate and they refuse to arbitrate or even acknowledge that the claim has been filed. In short there is no customer service and no arbitration. I'm stuck!
Caution: They can program your system in or out of existence - SunPower has total control throughout your systems life.
This reminds me so much of the Great Benefits Company in John Grisham's novel The Rainmaker.
3 years ago Edited May 12, 2022
Reply from SunPower
Hello Mr. Hoien, we value your business and appreciate the feedback you've provided. I will forward your feedback to the Executive Service Specialist assigned to your case to review and determine whether we are able to offer any additional assistance.
Apr. 9th, 2021
Jessie ,
Best price and our sales person was excellent he was very knowledgeable and no pressure and Maria my contact was very sweet and helpful After 5 estimates we went with sun power and seems like the best solar panel
4 years ago
Nichole R McDermott Mount Royal, NJ
Everything was good up until installation day. The team that installed my solar panels were unprofessional and messy. They cracked my ceiling, ruined my landscaping and left garbage behind. I was very happy up until this point. They did send someone out to fix the ceiling but communication was very sparse. I constantly had to reach out to people to get answers.
4 years ago
Blaine Van Ausdeln ,
Very good. Timely and professional installation. Good warranty (not clear what it actually covers). Good workers, precise and neat. I would do it again except for 1 small thing. It appears the sales and support people are one and the same. We did pay upfront and not lease, but that should not be any excuse for their curt attitude, bordering on rudeness, when questions arise. First off, they tend to ignore you (take the money and run?), then when they eventually answer they are seriously reluctant to give help until they are absolutely sure they wish to help. They tend to be scornful of any suggestion their system is not 100% operational. Their server is frequently down, and they never tell you. Frankly, their customer service is abysmal. It may be arrogance, as they are consistently number one in review ( some seem generated by employees, a too common practice) So buyer beware, if you wish good followup and good customer service, go elsewhere for your solar needs.
4 years ago
Reply from SunPower
Hello Freddie, we apologize for your negative customer service experience and would like to review your concerns further. We value your business and want to ensure that any equipment issues are addressed. Please send me a direct message with your contact information so that we may further assist.
Sep. 25th, 2020
Stephen Auer Los Angeles, CA
The company is very responsive when issues arise. Once the work is completed, there is excellent follow- up to ensure the issues have been resolved and the customer (me) is satisfied.
4 years ago
Karen Leominster, MA
There were many hiccups in the installation process. The sales person told us that SunPower would put in a new 220 electric box, but when the contractor arrived we were told that it was not on the work order. We finally got the 220 electric box, but it took several phone calls. We were told that it would be a 2 day project and it became a 4-5 day project. The inspection had to be 2 different times as the city had to do 2 inspections and the solar installation group did not know that 2 inspections were needed.
4 years ago
vinh Nguyen Romeoville, IL
My contract has been signed on 08/28/2019 and the panels were installed 4 months ago but nothing I got from Sunpower yet, it was almost a year. I want to ask when I can use the power supplies from Sunpower? Please check and see what is happening?
July 5, 2020.
4 years ago
Lawrence Coletta Milford, MA
Very well built panels, terrible monitoring site. We have had these panels for two years. It is a 10kW that is delivering an average of 12mW/yr. We track our performance with a SolarLog which is needed to ensure that our SRECs are correct. The SunPower monitoring site worked poorly at first and now mostly not at all. Example, today we are currently running at 9.8kW. I know this from the SolarLog site. The SunPower realtime shows 0.2kW for production at the same time. We were told that we could track power productions vs power used, total fabrication until they hire someone to repair the site.
We invested a lot to make this 1978 hummer of a house into a hybrid and a good monitoring system would go a long way to keeping it efficient. Too bad we didn't get that with the SumPower panels. Our installer, BluSel, is fantastic. They have tried everything possible to be sure the install didn't have any issues. This rests solely on SunPower and their neglect of this aspect of their business. I have 45 years of experience as a vender to the solar panel industry, these are good panels. Too bad after install support is non-existent from the factory
4 years ago
Jerome Gilman New Windsor, NY
I have had my solar panels for 6 years and my solar panels stopped working. I rent my panels from SunPower who provides all the maintenance and operation on them. SunPower sent out a third party contractor who diagnosed the problem as a defective power inverter. The contractor said that it should take should take about two weeks to get the parts and a day to replace the inverter. It has been three months and my power inverter still has not been repaired. I have called both SunPower and the third party contractor numerous times to get a status update and each one blames the other for the delay. UPDATE: Parts were finally received by the contractor to make the repairs (after more than two months since the contractor informed SunPower of the problem). However, I strongly believe that if I had not made repeated calls to SunPower concerning my problem, nothing would have been done.
4 years ago
Reply from SunPower
Hello Mr. Gilman, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback
Mar. 19th, 2020
Kevin M Manteca, CA
Great personnel, great service. After the sale, they found better panels at better price, called me, cancelled the old contract and gave me the new panels at a better price! Who does that??? Use these guys!
4 years ago
Bob Hutton El Cajon, CA
Had my SP system for 7 years as a100% prepaid lease. At first they were excellent with customer service and would call or email if system wasn’t performing or reporting in so they could monitor.
Customer service and their performance guarantee has since severely degraded. Can’t get call back even when promised by representatives. I’ve called so many times I can’t count them all. I’m now approaching 4 months with a defective system and no means of monitoring or knowing if system is even producing power. Instead I’m being told they can’t get the parts needed to make repairs and they can’t even estimate when they might get the parts!
Makes me very suspicious and concerned that they are having financial problems and are possibly about to fold. Could this be the reason suppliers have stopped shipping parts?
Suggest any potential customers carefully evaluate the financial stability of SP or any solar company that they may be considering.
5 years ago
Reply from SunPower
Hello Mr. Hutton, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Dec. 30th, 2019
Bill W Sun City, AZ
Sun powering my opinion has the most innovative product. But having the most innovative product doesn’t mean it is the best pro duct overall. You also have to look at Reliability , Customer service and if they monitor your system. I have had this system for 3 years and have not gone 12 months without a failure. My system is down again! After two years the inverters went out and had to be replaced. Six months later, where I should be producing 60 kilowatts I’m getting 6. I had to call them, so if they had the ability to monitor my system why couldn’t they call me. Systems been down a week and five days and still no call. Last time I had to call the local repairman to set up an appointment time, I guess they learned there lesson this time they will not give me there no. I will say when this system works it works well. When a service person come out to work on the system they do a great job. They should be able to show up in a timely fashion. I would LOVE to recommend Sun Power to my friends, but I can’t, I have been down three times in three years the last time was down for over three months. Let’s see how long it will take this time.
5 years ago
Reply from SunPower
Hello Bill. I'm discouraged to hear of your negative experience. I would like to look into this matter further. At your earliest convenience, please send me a private message with your contact information and your address. I will have an executive service specialist reach out to you to discuss your concerns in details. We appreciate your time and value your feedback. Thank you,
Dec. 13th, 2019
Maria Chula Vista, CA
SunPower is a great company to work with if you are going solar. I am very happy with my decision by choosing them. Since then I have seen the cut in energy costs and we also are helping the environment.
5 years ago
