Sungevity: Read 1,994 User Reviews From Real Homeowners

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Tom K. 21784

Presentation and attention to detail. I picked Solar Spectrum because they had the solar panels I was interested in at a reasonable price and didn't have to come to my house like other solar dealers to hard sell me.

7 years ago

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Jack G 92694

My initial impression was that solar spectrum was a good and reputable company. However, I did not choose them to provide me with solar power at my home. I chose another company because of the material and the price that was going to be used in my solar installation.

7 years ago

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Crackfox Murrieta, CA

Very impressed by Horizon Solar. I was shopping around for the right company and met with a few of them. Brandon B covered a variety of options and because he didn’t try to push us into any program, we chose him. Our system is producing above par and we are happy with our choice.

7 years ago

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Russ spica Riverside, CA

Just had our new solar installed. Andy and his crew did a top notch job, very professional nice clean install and cleaned up after themselves. Very friendly and easy to work with. Highly recommended, team Tesla!!!

7 years ago

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Zachary yamamoto

JD M was extremely helpful and took the time to educate me on the system and how to read the meter. He also offered helpful suggestions and tips to optimize the functionality of our solar panels.

7 years ago

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Wendy Sprague

Rob was great, very informative, he was able to pull our house up online and walk me through his presentation about Solar Spectrum over the phone and computer. Since we are out in the country that was very innovative. In the end we decided to go with a local, family owned company but Rob was respectful of our decision which was appreciated.

7 years ago

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Darrell Hamilton

Had a wonderful experience with Evan M. He was knowledgeable , easy to talk too, and the best thing is his honesty. If you are looking for a straight shooter, Evan is your guy. Thanks for the nice experience. Darrell

7 years ago

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Pedro L Escalona Pomona, CA

I signed my purchase deal on Nov 29, 2016. Site survey completed within a day Design emailed within a few days then everything stopped. No activity the rest of Dec. Called on 1-15-17 for status, checked with permitting authority. Permit only applied for on 1-30-17 with 14 days process. Permit issued 2-14-17, installation scheduled 2-27 but completed 2-25. Final permit signed 3-9-17. No PTO from SCE as of 4-17-17 called SCE, no record of request. Called Sungevity said permit card damaged. One hour later SCE notified me by email of my pending application, 4-18-17 PTO email received from SCE and confirmation system could be turned on received from Sungevity. 4-18-17 system activated 4-19 thru 4-21 system generated enough power to put account in negative SCE usage, a good thing. 4-24 SCE site showed positive power usage. Checked system that stopped working, Fault error. Tried to contact Customer, referred to email due to staffing issues (Chapter 11 layoffs). Assured response in 2 business days..nothing. Solar loan payments begin 5-7 which should have offset what was paid to SCE, now will pay both. If you are a PENDING customer I STRONGLY recommend following up on your project on a regular basis. Refer to my timelines and results from contacts. Confused why there is such a Solar push without Consumer Protection. I chose Sungevity based on Reviews in Nov 2016. They were rated 8+ and #2 in CA. Reminds me of Bond Rating Scandal.

7 years ago

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George Vanek

The installation team was very good. The initial engineering did NOT provide for a stubby was that was right in front of where all of the electrical hardware was to be installed. First, the electrical conduits had to be repositioned so we could put our trash bins in their storage location W/O hitting the conduits! Second, it took a long time for a crew to come out to remove the wall so that the system could pass final inspection! Then it took even longer for a crew to come out to begin re-building the wall; then the bricks that they wanted to use were not the right ones. Third, Horizon refused to re-build the wall, therefore we had to hire our own mason to build the wall that Horizon only partially paid for! Fourth, one micro inverter was not working so Horizon had to replace it. A two-man team replaced the inverter and install a MODEM for monitoring that should have been installed initially. After nearly a year since the initial order, the system is still NOT operating right. Then the finance company (Mosaic) that Horizon recommended hassles me every month for a payment. ALSO, our bi-monthly power bill went UP 182% with solar as compared to a similar time of the previous year!!! Also again, when I e-mail Horizon to ask a question, it takes ONE WEEK for them to respond after sending them THREE E-MAILS!!! NOT A VERY RESPONSIBLE COMPANY. The only good thing I can say about them is that their INSTALLATION TEAM DOES NICE WORK GV in Van Nuys, Ca. 91405

7 years ago

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Mel Costa Manteca, CA

After months of research i selected Sungevity for my solar installation . I had my solar system installed today the workers arrived at 8:30 am and were done by 12:30pm. They were professional and explained the installation process to me. Im waiting to be inspected and connected to the grid now.

7 years ago

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Rebekah Borup

First, I want to praise Tony M, who performed our final inspection. Tony was courteous, efficient, and professional. He did an excellent job finalizing our solar installation and preparing us for inspection by the city. He even kept his cool when I accidentally let my 3 rambunctious, very barky, but friendly dogs out. They seemed to like him as much as I did. I still put them back in the room (didn't want them to knock him off his ladder or something). Tony deserves high marks! (He's certainly a 10) Regarding Horizon in general- there's been a few unfortunate hiccups. We have an open-beam ceiling, and the solar installation crew drilled holes through our ceiling, The roofers put some nails through it too. The solar installation team returned soon after we complained about the damage. They filled the holes with wood putty, but didn't finish the job. They didn't sand it, didn't stain it, and it took over a month before we were finally able to get someone back to finish the repairs. We were frustrated by the delays. On top of all that, activation of our solar system was delayed because of the repairs, so we ended up stuck in what felt like an eternal holding pattern. Still, there have been some good people helping us out- Remmy, our sales guy, was courteous and helpful (I'd rank him a 10). His manager, Roni, was also very helpful (He's a 10 also). Brita, our contact through Horizon was always courteous, despite our frustration being directed at her since she was the "face" of customer service (I'd put Brita at a 8, mostly just because of the delay in getting our repairs taken care of- not entirely her fault- but there were times she didn't get back to us promptly, though mostly her service was excellent). So I guess you could say over-all that this is a mixed review. The install could have been better. The repairs could have been made quicker. But we have our solar now. Hopefully, we'll be happy with it.

7 years ago

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Alma Elizarraraz

JD M has great customer service. He explained everything perfectly for us to understand. A very hard worker. Great personality. Overall excellent 5 star!!! Customer Olga Lizarraga

7 years ago

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Martha Shearer

JD M was awesome he came and troubleshooted my system and fixed it so I can get my full production out of my system. Thanks Horizon for sending him out I would have him come back anytime. Martha Estrella

7 years ago

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Paul Larson Chino Hills, CA

We are now entering our fifth year of Sungevity solar panels on our home. Service, for the few times we've requested it, has been prompt and efficient. We have owned an electric car for the past three years, and find it satisfying that it is, for the most part, powered by the panels on our roof.

7 years ago

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Paul Young San Diego, CA

With the exception of a few start-up issues the system has performed as promised or even better. Our electricity costs went from $275- $485 / month to $152/mo (Cost of system). We now have a credit over $250 that we can use or refund.

8 years ago

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Kim Fox Rancho Cucamonga, CA

Horizon Solar has been awesome so far. No bills yet as too soon, but I have to give them credit. If they say they will be there, they will. They keep you in the loop. They have good sub-contractors. Today we worked with Brandon B, an inspector, who was extremely professional and gave us a rundown on what to expect next.

8 years ago

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Dona Schneider Riverside, CA

JD M came to investigate an issue with my meter which I was unaware of...and he fixed it. He is a very knowledgeable young man. I was very pleased with his punctuality and work ethic. Thanks Dona J Schneider

8 years ago

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Tim Goodrich Winnetka, CA

Norma Aguila was very helpful keeping me informed of all the steps for getting my Solar installed. From having the roof review completed and then having the actual installation. Thanks so much NOrma

8 years ago

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chris Menifee, CA

Going solar was a huge decision for me. Steve was my salesman and he was patient and informative. He came out multiple times as a revised plans. I also spoke to Norma on the phone and she was courteous and helpful.

8 years ago

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Ellen Keller Hemet, CA

Norma was excellent in her assistance to get. My solar system up and running. I have recommended this company to many friends due to her professionalism and superior customer service.

8 years ago

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Julian Dixon Los Angeles, CA

Solar Panels installed check! Ready to see those SAVINGS check!! Peace of mind provided by Lilly words cannot describe...Thank you so much for your support during this install.

8 years ago

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John Lindner Durham, CT

The installation was very efficient. I have now had the system for 3 months and I have produced more than 100% of my energy use a month. Eager to see how it works out over time. So far, I am delighted with my Sungevity system.

8 years ago

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Patricia Ann Maki Sullivan California

we have had Sungevity for almost 3 years. We love it. Can check it every day how its working. One time they were concerned it wasn't working properly ,sent someone our to check it. I love that. They are keeping track too.

8 years ago

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Doug Abramson Liberty, NY

Sungevity did a great job installing my solar panels! I would highly recommend them to anyone in NY! Very professional and upfront with everything. And they handled all the details...

8 years ago

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Lucy B San Francisco, CA

Entire installation went very smoothly including replacing main service panel and new electric meter. System has been running great for three years. Love the Sungevity ethic.

8 years ago

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Martin Wagner Berkeley, CA

I have had my Sungevity system since 2007 and I couldn't be happier. Still cranking out pure green electricity. Maintenance is minimal and I love logging into my monitoring portal to see the stats.

9 years ago

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Bob Einstman Mooresville, NC

I have the product for two weeks and can to wait to see my next Electric bill. Sungevity held my hand through the entire process and we have been producing as much if not more than anticipated.

9 years ago

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Charles Taylor Long Beach, CA

I'm extremely frustrated with the referral program. I received a "gift card" for my thousand dollar commission to find that I can only take out $150 per day. It can NOT be cashed at my Federal Credit Union. They insist I can only use it at an ATM which charges two dollars for each withdrawal costing a minimum of at least $14.00. This was not the understanding I had when I promoted their product to neighbors. Apparently others have complained, and their policy is changing but not for me! Like a recording, they read "Starting July 1 we issue checks for referrals after July 1. I've spent the last four days going to my credit union five times, dealing with other banks, talking to Sungevity in Oakland and Kansas City. Everyone passes the buck. I will NOT be referring Sungevity unless this is made right!

9 years ago

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Gerald Denver, CO

I've had no problems so far. Everything was quick. Getting Xcel energy to get off their butts was a different story. but, they held our hands and did a good job.I have to give them a 10.

10 years ago

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Lorenzo Valensi Santa Rosa, CA

Almost three years online, not one problem. Custom installation was perfect. Nothing left behind, not one scrap. I love the ability to track our production by day, month, year, total!

10 years ago

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Art Brodsky Potomac, MD

They were fabulous. From the project manager to the engineer they sent out to the occasional phone call, I have nothing but good things to say about Sungevity. I wish I could persuade my hesitant neighbors to sign up.

10 years ago

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Verified Customer

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Guillermo Silesky Diamond Bar, CA

The contracted company that installed, supported and owed me money stop responding to me. I cannot get any help and apparently they have no intention of making good on the contract to pay me the $1,000 that I was promised.

3 years ago

Reply from Sungevity

Thank you for your feedback and we are sorry to hear you were less than satisfied. We cannot verify that you were a customer, could you please send an email to gosolar@pineappleenergy.com so we can resolve this issue?

Jun. 11th, 2021

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Verified Customer

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Rick Ludwig Texarkana, TX

Initial customer support poor during the installation process. Was left in the dark regards progress. Very hard to contact reps.

4 years ago

Reply from Sungevity

Hi Rick,
I am sorry to hear you had a hard time getting through to us. It has been a crazy year and we have been working hard to navigate. Thanks for the feedback. If there is anything I can do to help turn your experience into 5 stars please don't hesitate to reach out!

Blake Hazelrigg
Senior Manager
Blake.Hazelrigg@Sungevity.com

Aug. 26th, 2020

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Verified Customer

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Hohn Camarillo, CA

Service not up to par ... have asked twice for monthly bill and have not received any type of notification or Monthly bill

4 years ago

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Verified Customer

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Mitchell Simi Valley, CA

Very nice people, wonderful contractors, wonderful people that coordinate everything.

5 years ago

Reply from Sungevity

Hi Mitchell,
Glad to hear everything went well. Thank you for choosing us as your solar provider!

Blake Hazelrigg
Senior Manager

Dec. 26th, 2019

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Verified Customer

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Justin Visalia, CA

Communication was spotty sometimes, I was told I was going to get certain amounts of rebates and have yet to get them all

5 years ago

Reply from Sungevity

Hi Justin,
Thank you for leaving a review. I am sorry to hear about the spotty communication and delayed rebates. Please email me and let me know more specifics so I can look into this for you and help get resolved as soon as possible. Thanks

Blake Hazelrigg
Senior Manager

Dec. 5th, 2019

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Verified Customer

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Timothy Kunz Baldwin, NY

They engineered an excellent solar system, but fell down in communication with me and the installer.

5 years ago

Reply from Sungevity

Hi Timothy,
Thanks for the review! We are sorry to hear there were misses with communication. Please know we will review with the team to ensure this is addressed as we move forward.

Blake Hazelrigg
Senior Manager

Oct. 25th, 2019

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Verified Customer

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Joe Smith Alpine, CA

Great customer service and rates. The company is very responsive and professional.

5 years ago

Reply from Sungevity

Hi Joe,
Thank you for the 5 star review! We are so glad you chose us as your solar provider.

Blake Hazelrigg
Senior Manager

Jul. 24th, 2019

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Verified Customer

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Margaret Kerman, CA

Sungevity was recommended to me. They are efficient at their job and the installation went smooth.

5 years ago

Reply from Sungevity

Hey Margaret,
We are so glad you chose us as your solar provider. It is great to hear that things moved smooth and efficiently. Happy solar!

Blake Hazelrigg
Senior Manager

Jul. 24th, 2019

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Verified Customer

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Zoe Zoe San Jose, CA

convenient, and good experience with all stuff at Sungevity. Overall it is so far so good.

5 years ago

Reply from Sungevity

Hello Ji,
We are so glad to hear we got all of your questions answered and were timely! We look forward to hearing about your savings down the road. Welcome to the world of powering your household with the sun!

Blake Hazelrigg
Senior Manager

Jun. 13th, 2019

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Verified Customer

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dave rodgers Wildomar, CA

very helpful with the whole process from start thru the delivery, the installation and the final approval.

5 years ago

Reply from Sungevity

Hi Dave,
Glad to hear everything went well and we were helpful! Please reach out to us with any questions or concerns.

Blake Hazelrigg
Senior Manager

Jul. 17th, 2019

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Verified Customer

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Solar times two

Although we started the process many months ago, we have only had a system running fir a few months but so far so good.

5 years ago

Reply from Sungevity

Glad to hear things are going well after the system got installed and turned on! Please reach out to us with any questions or concerns!

Blake Hazelrigg
Senior Manager

Jul. 17th, 2019

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Verified Customer

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Bobo Yucaipa, CA

Product was excellent but had some issues with the service. Took a long time to get service calls complete.

5 years ago

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Verified Customer

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Glenda San Jacinto, CA

Took over 6 months to complete process and communication was not good. Sungevity states that some of the problem came from So. Calif Edison.

5 years ago

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Verified Customer

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Myron

Would have been a five star but a no show no call on installation but , came out 10 days later to install.

5 years ago

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Verified Customer

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Diana

They explain everything so well. They don't pressure you to buy it and communicate well.

5 years ago

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Verified Customer

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Gary Murrieta, CA

They were very punctual and took good care of me. They did exactly what they advertised.'

5 years ago

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Verified Customer

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Heather Menifee, CA

I started using Sungevity because I thought they had the best value. It is functioning well so far.

5 years ago

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Verified Customer

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Ruth Lake Elsinore, CA

The salesperson was very professional. He was always on time, helpful, and nice.

5 years ago

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Verified Customer

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Richard Mariposa, CA

I got a great deal and the workers are very friendly. The panels work correctly.

5 years ago

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