Sungevity: Read 1,994 User Reviews From Real Homeowners

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JoAnn M Cigan Fresno, CA

I knew nothing about solar when I called Alex. Not only was he very knowledgeable, but he patiently listened and answered all the questions I had for him. Impressed so far...

5 years ago

Reply from Sungevity

Hi JoAnn,
Thank you for taking a moment to share feedback about your experience with Alex. We are glad to hear that you are off to a great start. If any questions or concerns come up please don't hesitate to give us a ring and any of our team will be happy to help you out!

Blake Hazelrigg
Senior Manager

May. 24th, 2019

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Suneth Swedesboro, NJ

Worked with Christina, accommodated to all my requirements in having the panels installed the way i wanted. Very timely, prompt responses. Great company to do business with. Really happy with the service.

5 years ago

Reply from Sungevity

Hi Suneth,
Thank you for taking the time to leave a review about your experience with Christina. We are very glad to hear she provided you with prompt and high level service. This review will be shared with her manager to ensure she receives a shout-out. Thank you for choosing us as your solar provider!

Blake Hazelrigg
Senior Manager

May. 23rd, 2019

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Angie Hertel San Jacinto, CA

Jeff T. was very professional, answered all my questions, helped us find the right deal and what works best for my family. He had great knowledge about solar panels and was a pleasure to work with.

5 years ago

Reply from Sungevity

Hi Angie,
Thank you for taking a moment to share feedback about your experience with Angie. We are so glad to hear that all of your questions got answered and you got a deal that works well for your family. If you ever need any solar service or just have questions please let us know!

Blake Hazelrigg
Senior Manager

May. 21st, 2019

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Nick F Gilroy, CA

Pat is a great person to work with. He was able to answer all of our questions and give us a great price on a new solar system. The company is very responsive and a pleasure to deal with.

5 years ago

Reply from Sungevity

Hi Nick,
Pat is a great consultant and really works hard to ensure his customers get a great experience. I will share your review with his manager and team to ensure he gets some recognition. Thank you for choosing us as your solar provider. We will be here to assist you in the event anything comes up.

Blake Hazelrigg
Senior Manager

May. 13th, 2019

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Marlene Hooper California City, CA

We were helped very quickly and efficiently by Blake H. today. He emailed the name, email, and phone numbers of the company that holds the contract on our solar system. I was very impressed and wish to send my thanks to your company. Sincerely, Marlene Hooper

5 years ago

Reply from Sungevity

Hi Marlene,
Thanks for the awesome review! I am glad that I had the opportunity to help you out. Keep us in mind if you ever have any future solar needs.

Blake Hazelrigg
Senior Manager

May. 10th, 2019

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Geoff Long Beach, CA

Great presentation about benefits of solar. William M was able to determine the perfect set up so I didn’t get too big a system. Easy experience. Looking forward to getting set up.

5 years ago

Reply from Sungevity

Hi Geoff,
Thank you for the awesome review! We are glad to hear William worked with you to get just the size of system that you need. Please let us know if any questions or concerns come up. We will be happy to help!

Blake Hazelrigg
Senior Manager

Apr. 26th, 2019

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Nick H Olivehurst, CA

My sales person Pat S and Project Manager Stephen S made the process seamless and easy leading to getting installed in under a month! I'd recommend this tandem to anyone looking to have a smooth experience with going solar

5 years ago

Reply from Sungevity

Hi Nick,
Thank you for the awesome feedback. We absolutely feel that the Patrick and Stephen tandem is one of the best in the industry and we are glad that you do too! Thank you for choosing us to be your solar provider!

Blake Hazelrigg
Senior Manager

Apr. 17th, 2019

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Maria F East Haven, CT

We reached out to Sungevity because we are interested in Solar energy. Scoot the sales rep was able to go over everything with us. He answered all our questions and concerns. We are very excited!!

5 years ago

Reply from Sungevity

Hi Maria,

Thank you for taking the time to share some feedback! We are glad you chose us as your solar provider and look forward to hearing how it all works out. Please don't hesitate to reach out to me directly if any questions or concerns ever come up.

Blake Hazelrigg
Senior Manager

Apr. 1st, 2019

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Barbara

Sungevity is very disjointed. We liked their product and the 12 year purchase / payment option. The process took about 4 months and was delayed by the lack of internal process that Sungevity employs. We are now turned on an all of that is thankfully behind us. The shining star throughout the process was our project manager, Christina C. She gets a 5 Star review for her follow up and perseverance. Thank you Christina!

5 years ago

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Candido Cruz Jr

Dealing with Patrick was a very professional experience. Very knowledgeable and willing to spend the time needed to explain the product and the process. I appreciated the hour he spent with me. I genuinely cares about his profession and company.

5 years ago

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melinda Wright Upper Lake, CA

Scott G was our contact person. He is super knowledgeable and patient while I navigated the solar industry. We ultimately decided to have our system installed by Sungevity in great part due to Scott.

5 years ago

Reply from Sungevity

Hi Melinda,

Thank you so much for taking the time to provide awesome feedback about the experience Scott provided! I have shared your review with his manager to ensure he gets some kudos. Please reach out to us if there is anything else we can do to further assist you!

Blake Hazelrigg
Senior Manager

Feb. 26th, 2019

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Janis Corcoran Fort Collins, CO

Felicity helped give us info about solar so when we are ready to build our mountain retirement home we will definitely think about contacting Felicity to set up our solar account.

5 years ago

Reply from Sungevity

Hi Janis,

Thank you for sharing this awesome review! We are so glad that you reached out to Felicity and certainly hope you keep us in mind for all of your future solar needs.

Blake Hazelrigg
Senior Manager

Feb. 20th, 2019

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Behnam Nematzadeh Northridge, CA

I delt with Mr. Alex A Senior Sales Consultant I was amazed how well he was able to explain throughout all aspects of transaction he is truly class “A” professional thank you Alex.

5 years ago

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Matt Webster, MA

Will P is an excellent sales rep. He made everything seamless and gave me daily updates with the process and gave me presentation that put the benefits of owning solar into perspective

6 years ago

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Ted H Florence, MA

I spoke with a Sungevity rep , Jacob G , who was very helpful . He was honest and informed me that with my electric bill as small as it is the savings would be negligible . Nice to find such honesty in a company rep .

6 years ago

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Darlene Floriano Madera, CA

Where to start. Two weeks after we signed the contracts they filed bankruptcy, changed the companies name, and all of the sudden we could not contact anyone. We contacted the leasing company to find out what was going on. It took several emails, and umpteen phone calls to finally find someone. Finally the ball starts rolling. The electrician can out and traded out the electrical panel and box. However he took without asking our original box which was only a few years old. I tried contacting him and was able to reach his wife. He was going to bring it back. That was a year ago and nothing back. We then tried to use the mobile app to monitor our usage. That was not working. We called Sungevity to find out. Again several emails and phone calls later after threatening fraud they responded. No one bothered to tell us that we now dealt with the materials vendor and not Sungevity. They are just a broker so to speak. Come to find out during the BK they lost their license for use of the app. That took another week to fix. Would I recommend them? No never....

6 years ago

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David Boudreau San Diego, CA

I sought competing quotes from multiple solar system providers, and chose another. Price was a little lower with the other, but what really made the difference is the in-home consultation rather than phone consultation with Sungevity, and much less sales pitching, which became annoying with Sungevity and ultimately undermined whatever advantages might have been real.

6 years ago

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Dominic Richard Glass Rancho Cucamonga, CA

The patience and professionalism of this team, teaching about the systems, the process, how to qualify... I would send them my mother (except she lives in a retirement complex thus no solar for her).

6 years ago

Reply from Sungevity

Hello Dominic,
Thank you so much for your awesome review. We love the fact you learned so much from your solar experience and the fact you would even refer your mother if possible is just awesome!
Isn't solar fun?
If you know anyone else who can benefit from solar as much as you have please check out our awesome referral program! This program allows you to make up to $2000 by simply referring 3 homeowners to go solar with us.
Here's how
• Earn $500 for your first referral.
• Earn $1,000 for your second referral.
• Earn $2,000 for your third referral and every referral thereafter.
* We make it as easy as 1, 2, 3, to share your love of Solar with family, friends, and neighbors.
Login to the Ambassador portal:
Straight from your portal you can share your Link on social media or enter referrals manually by using the direct entry form. For Assistance Call: (866) 488-1922 or Email
Warm Regards,
Liz D.

Jul. 19th, 2018

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George W Stairs

Great job explaining the financial aspects of putting a solar system on our roof. Also at answering the large number of questions, some technical, some general and some naive, about your proposed system and how it would be put in and how it would work.

6 years ago

Reply from Sungevity

Hi George,

We appreciate the positive review! We also feel that our team is very knowledgeable with our product and we work hard to deliver the best customer experience in the solar industry.

Blake Hazelrigg
Senior Manager
925.241.1531 (direct line)

Jul. 3rd, 2018

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Joel Cortez Lancaster, CA

JD was very knowledgeable and gave excellent service. He gave me a quick tutorial on how to read the inverter and meter. Great customer service! Joel Cortez Angelina Gleason

6 years ago

Reply from Sungevity

Joel and Angelina, Congratulations on going solar! We would really like to let you know how much we appreciate you leaving us such a great review as well as taking the time to give JD the awesome shout-out! Now that you have experienced the many benefits of going Solar with us let us reward you with up to $2000. Here’s how • Earn $500 for your first referral. • Earn $1,000 for your second referral. • Earn $2,000 for your third referral and every referral thereafter. * We make it as easy as 1, 2, 3, to share your love of Solar with family, friends, and neighbors. Login to the Ambassador portal. Straight from your portal you can share your Link on social media or enter referrals manually by using the direct entry form. For Assistance Call: (866) 488-1922 or Email Warm Regards, Liz D.

Jun. 28th, 2018

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Victoria Rayburn Chico, CA

This is a fabulous company!!! This is our second house with solar from them. We love them. The installation and customer service is beyond compare. Don't wait, just use this company! Viki Rayburn

6 years ago

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kelvin San Diego, CA

I was working with Scott from SolarSpectrum, He helps me with all the stuff such as technical problems, great customer service even we didn't make the deal go through, but i still recommend this company.

6 years ago

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Jesse Bowie, MD

The Sungevity representative that handle my inquiry for solar panel was courtesy, prompt and well versed. He provided me with the information needed to determine if solar would be feasible and cost effective.

6 years ago

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Scott Boothe Fullerton, CA

Even though we didn't use the services provided by Sungevity the professionalism and kindness was very impressive. Jacob could not have been more knowledgeable answering all of the questions that I asked Sungevities service.

6 years ago

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Jeff M

Edward N., the sales rep I worked with, was very helpful. Edward displayed patience and a desire to answer my questions. His explanations were clear and detailed. He has a good understanding of his product.

6 years ago

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Paul Colorado Springs, CO

They don't service our area, but he allowed me to ask him numerous question about what to look for and what to be aware of. He was polite and gave us informed, accurate information

6 years ago

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Rob S. Fall River, MA

Absolutely horrible company. There is literally zero customer service. They don't pick up their phone, and they don't respond to service tickets. Their performance monitoring online software is dodgy to say the least. Avoid these clowns at _all_ costs -- there are far, far better alternatives.

6 years ago

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Elliott Kaback Brooklyn, NY

The process of applying for solar energy is fairly complicated. Jacob clearly knows the procedure thoroughly, navigates it smoothly and personably, and makes the experience quite painless.

6 years ago

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Tracy Helendale, CA

Everyone out in the field does a great job, and seem straight forward and on the ball. HOWEVER, the office workers are incompetent, dishonest, and communication is a joke. No one ever answers the phone! Only one time out of the dozens of times I have called them, did someone actually answer the phone. Some of the girls pass the buck, others lie, and the customer service in that office is really nonexistent. In fact it's HORRIBLE! If they would hire someone to ONLY answer phones and take messages, that would be a start. It is weird to call such a large business and ALWAYS get a machine where you have to leave a message, which usually goes ignored. The ironic thing is, when they wanted to get my installation going, they were calling me constantly! My system was just booted up today, so we'll see how it goes from here.

6 years ago Edited September 14, 2021

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Rochiqneu Jones Victorville, CA

JD M. was very professional and did a great job on my bird abatement a time my house. He was very courteous and had excellent customer service skills. He takes prides in his work. Kudos to JD M. Rochiqneu Jones

6 years ago

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Donna Morgan La Mesa, CA

I found everything I needed to know in one concise and informative meeting - I appreciate the speed, efficiency and honesty I received from Jacob and would recommend Solar Spectrum to friends without hesitation.

6 years ago

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Jessica H Lafayette, CA

Through phone call and screen share, I got the initial quote from solar spectrum. With their complicated system, they can do everything remotely. Save me a lot of time to have someone come over.

6 years ago

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June Pizzolo Stony Point, NY

I spoke with Brandon B. He thoroughly explained the entire process involved with purchasing solar for our home. I especially appreciated his tutorial on how solar works!

6 years ago Edited September 14, 2021

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Karen El Dorado Hills, CA

Had a great experience with Solar Spectrum going solar! My consultant was very detailed oriented, knowledgeable and low pressure. You hear horror stories about this process but mine was smooth sailing.

6 years ago

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Rachid Pepperell, MA

The consultant was very clear on all what he was explaining. We talk about my need on solar energy, the existing program, and how I will benefit from it. He took his time to clarify all the my questions.

6 years ago Edited September 14, 2021

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John ODonnell Castaic, CA

The initial sign up was very fast and easy. The financing through Mosaic was the best part of the experience. The problems I had with SolarSpectrum are: 1) When they showed up at my house it was in a dirty beat up truck with a different companies name on it and the person couldn't communicate very well. 2) The initial design was incorrect and the amount of power provided wouldn't come any where near what I needed. When I called to question their calculations the person was not happy and made me feel like it was my fault. In the end they admitted their calculations we're wrong and went about switching out the panels that would be used. 3) The emails they went were very confusing. One email said I needed to be home when they first showed up but it didn't have a date. I tried to call and get the date and was only able to leave a message. Then one day my wife called me at work and said they were here. I left work, drove 1 hour home, and found that they had already started and didn't really need me there. 4) After the installation no one explained the system to me or told me how to turn it on. I was left to read the manual and figure it out myself. It just seems like when you spend >30K for a system that it would warrant a little explanation. No one has called since to see how it's going either.

6 years ago

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Jorge Valencia Menifee, CA

Brandon b was outstanding in customer service And proved to be genuinely honest person. A pleasure to work with. Highly recommended. Kudos Brandon thank you The Valencia family

6 years ago

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Jimmie Jones Lancaster, CA

Travis G. Met this young man for the first time when I was in need of real professional service. He really delivered. I wish Horizon had more employees like him. Sincerely, Jimmie Jones

6 years ago

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Jeff Whisman Franklin Park, NJ

Amory B. was a breath of fresh air. From the first call with him he made me feel very cared for and often took time to understand my situation. Even though we didn't choose Solar Spectrum in the end, Amory B. was a bright and shining light to work with through the whole process. Thank you Amory!

7 years ago

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frances bonaventura Lakeside, CA

I had a fantastic experience with Erik L. I had a little difficulty in certain areas and he was on the spot on helping me with them. I recommend him highly. No one could have done better.

7 years ago

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Muhannad hermiz

Erik L is great and helpful and called me to see how is Soler is everything good and okay Thanks Erik l everything you done for me your company is a great company every one was helpful and nice thanks for everything you do.

7 years ago

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Oscar Shimabukuro Livermore, CA

Richard W. was the most helpful person I spoke to since inquiring about solar. His knowledge and truthful answers helped a lot. Unfortunately I did not qualify for the HERO program so I need to continue my search.

7 years ago

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Paul & Susan Thomsen San Clemente, CA

Dino was very knowledgeable, gave us so much information, and took full responsibility for our project. Always responsive to our questions, and followed through on every detail

7 years ago

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Do not want to name it. Helendale, CA

Overall positive experience, they worked with city to get permits, with Eversource for the new meter,and generally keep me informed during the entire process. Their installer was amazing, local contract organization. My main concern is really on the warranties, how long will they be in business, as the warranties are for 20+ years and these companies seem to come and go, buy each other, etc... During our first month of operation (Oct 2017) we have close to a $0 electrical usage, so looking forward to the spring and summer months.

7 years ago

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William Saumier Big Bear, CA'

I think the project was complicated by my participation in an SCE program, but at times there seemed to be some problems with understanding the requirements by SCE and the city.

7 years ago

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Dennis DePew Palm Springs, CA

Customer follow up could''ve been better, in between Installation segments. A Solar Spectrum Tech. should come out to give instructions on how to start up system, along with leaving the owner with simple printed instructions, on how to activate and deactivate system.

7 years ago

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Rebecca Goodwin San Jacinto, CA

Thank you horizon and for Kaelean S, the sales manager, who came out when she said she would and really explained what solar is all about. She answered all of our questions and made our decision of getting solar easy!

7 years ago

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Donna L. Martin Atherton, CA

I would give them high marks leading up to the home inspection. Home inspection also high marks, but once we figured out that they could only provide me with 31% solar, we ended the deal and I am expecting my $500.00 ("fully refundable") deposit back. I have yet to see that refund.

7 years ago

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A, Perez Lemoore, CA

It has been hard to make contact with project manager and since I started with this company approximately six months ago they have had at least three changes with the project manager. Last time I spoke with my project manager I asked when the app for my smart phone would be available to monitor my system she said within a month or two I have not heard back and it's been more than three months other than that the product seems to be working well hopefully I have no issues have not yet my concern would be contacting anyone in the event I have issues.

7 years ago

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Brenna Walraven Huntington Beach, CA

Brandon and Brandon (sale rep and sales manager) - responsive, professional, nice (!!), helpful and answered all our questions and addressed our concerns at each step of the way.

7 years ago

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