Vivint Solar

Very good experience so far with Vivint Solar - Salesman Jason Daly is very professional, courteous and thorough and I would recommend him and his company to anyone interested in solar energy for their home.

After working with the sales consultant Adam Barras, who was very helpful and was there every step of the way contacting people when things weren't done when they should have been or when people never showed up for the electrical inspection and lied and said they did, we were finally up and running in 6 months. He treated us amazing and was very patient with our questions and concerns. The process was truly a nightmare and I think more people need to be hired so that the job runs smoothly. Our family is now saving almost 50% of our electric bill which we couldn't be happier about.

Dealing with vivint solar has been great. We have had no problems from the start of the process. After 2 years , no problems and have saved a lot of money. Have recommended them to our friends.

Vivint has given me a way to afford solar without paying upfront or taking out a loan. My electric bill is pretty low now, just depends on how much the power goes over or under my electric usage. My whole bill is lower however than if I was to have all electric. I do think they could have added more panels to keep my bill down even further, but there was never much clarity on that.

We've been hooked up since Jan 15.... nothing but savings !!! Love Vivint Solar. Everything has gone very smooth. Took a little bit of time to get connected to the grid, but now that we are, its all savings!

DJ Makens was very knowledgeable, helpful, and approachable. He was involved every step of the way, even post installation to make sure everything works and that the first bill makes sense. The whole process was pretty easy and didn't take much of my time.

I've had a great experience so far! My consultant, Hilary Anderson, did a through job explaining Vivint Solar! Vivint lines up all of the workers to install the panels, and gets the town permit- All at NO cost to me!

the whole process was simple, they jumped through all the government hoops , and hoa applications. Saving around 25% each month. Kept in the loop, and all questions ever posed are answered quickly and professionally.

Everyone I have dealt with at Vivant so far has been knowledgeable and forthright. The PPA plan made the best fit for me as I am a retiree on fixed income. The System went up in 4 hours, if only my local town inspector and Natonal Grid could be as respond as fast!

These guys know what they are doing. Very informative and organized. I've had it for 8 months and I'm saving a good amount every month. Wish I would have done it a year ago when my neighbor did it. Love these guys.

We have had Vivint for almost two years now. Yes we pay for the power but we no longer pay to SDGE and we are saving at times over $150 a month. No complaints, my only worry would be power outages. It did take time for it to get up and running but once done, happy

I saw a huge drop in my power cost because I pay a flat rate for what's generated as opposed to the tier system PG&E had me on. Nothing but a good experience with Vivint.

From the consultation to the install to the inspection, every step of the process has been very professional and timely. I would highly recommend Vivint and the PPA model as a solar solution.

We purchased solar in April of 2021 after the big freeze and 100hrs without power...nothing was installed and there was no communication until September of 2021. We finally had it installed and they went through TriSmart as the contractor. HORRIBLE experience! The WHOLE experience has been absolutely horrendous! We are having trouble with our bill, finding providers, the cost that we were quoted versus what we are ACTUALLY spending, plus the loan payment... We went from paying $200-300 a month for electric in a 3200 sqft house to paying about $1000 with the loan for the panels, the other equipment needed,and the price of the electricity. I would never, ever, buy from them again. I wish that we had been able to do breach of contract or fraud. We are still waiting on our Tesla battery walls and the fence that we were supposed to get. So, overall, in general, I would give them a 0-1! Vivint themselves are great as our security system but the rest of it ? HATE IT! We feel duped, frauded, shammed, scammed, whatever other synonym you want for stealing and being lied too.... #vivintsolar #vivint #trismartsolar #trismart

After 5 years with Vivint we needed to have our roof replaced. The Vivint salesman told us when were deciding whether to go with Vivint, they would remove and reinstall the system at no cost for a re-roof. Vivint then demanded $3,000 for this service. We talked them down to $400. They removed the panels in May 2021 and then couldn’t get it together to reinstall until 9 months later in late January. It took 10+ hours on the phone to get them to schedule the reinstall. On top of this breach of contract Vivint billed me for $669 worth of electricity that was NEVER PRODUCED BECAUSE MY PANELS WERE IN THEIR WAREHOUSE. I refused to pay since I got nothing and they sent my account to collection! This company is in disarray and they are shysters. UNDER NO CIRCUMSTANCES WOULD I RECOMMEND CHOOSING VIVINT SOLAR, NOW SUNRUN. YOU WILL REGRET IT IF YOU DO.

Been a customer for a long time. Reached out to them about my current bill asking to review it for I felt it was too high. After sending 1 years worth of SDG&E bills they inform me there is no difference in my usage. I wrote back disagreeing with them and stated since my install I have replaced house heater, replaced old spa that was not energy efficient, kids moved out and the wife and I both work and not home during the day. So how can my energy usage not drop? I have 27 panels for a 1300 sq inch home. My brother has 20 panels and a 3000 sq foot home. Go figure. They have yet to respond to my issues. Bottom line, look somewhere else.

a nice gentleman came to our house from Vivint ( Isiah S. ), good guy, but we were told (in hindsight) a massively exaggerated story about our solar savings. Our installation occured on August 3, 2018, and was up and running nearly 13 MONTHS LATER! Now the cake topper is that we get bills from Vivint that are Higher in the summer!! After being told that the most electricity is being produced in the summer, we expected lower energy cost ... not higher. BTW, still receiving bills from National Grid. If you are searching for the ABSOLUTE WORST SOLAR EXPERIENCE, you have come to the right place. Anybody BUT VIVINT/SunRun. The one star is to complete the review, but they actually deserve zero. If I could remove the panels myself, I would, and scrap the metal.

Very expensive take over of a previous solar contract. Inability to get a bill to pay from either Vivint or Sunrun websites or apps resulting in "past due" status of my bill. In less than a month I've been bombarded with calls about a bill I wasn't able to view or pay due to "bugs in the system" caused by the switch to Sunrun. I have been responsible for this lease for less than a month and after many calls and requests for a bill I can pay I've received notices through the Sunrun app (finally) and e mail that the amount is over $450!!! FOR LESS THAN A MONTH! I can understand why the previous owners were so eager to get out from under this very expensive and disorganized catastrophe of a company and lease if their experience was similar!

I am not sure where to start on my experience with Vivint Solar, so I will just start with this. My experience with Vivint has with out a doubt, been the worst experience I have had with any single company. For those wanting just a quick review, do not use this company. Including a reasonable amount of time to file the paperwork due to covid and possible staff shortages, it took them almost 10 months to finish the process. Throughout the process, they failed to meet their own set expectations, and repeatedly shifted blame to other companies for issues they were suppose to take care of. The technicians have been horrible (up until the final one that got everything working) – and the customer service has been worse than some of the big cable companies. No exaggeration needed. If you want more specifics, here they are. It is a bit of a story so get ready. I purchased my home and was moved in by the end of December 2020. That purchase included a Solar system installed by Vivint, which were installed prior to moving in. As of 9/28/2022, they have finally been turned on. When the system was first sold to me, I was told it would be a 2–3-month process, including any delays that may have been a result from covid. It wasn’t until the 3-month mark that I even had a service technician come to my home to, what I thought, was turn the system on. Turns out, the process had not even been started. You see, they had not put on the proper stickers which was required to submit the paperwork to my energy provider, and this had delayed them three months. At this time, I attempted to contact my sales agent to request information on what was happening. I left multiple voice messages, E-Mails, and text messages to their work addresses, with not a single response. When I call the direct customer service line, I get transferred on average 2-3 times until someone figures out how to get me to the ‘New Home Builder’ department. Of course, it’s not someone that works in my state, so they say they will look into it then usually do not get back to me. I do want to note however, I did get one manager out of California who stayed in contact, and at least attempted to get me information. Sadly, there wasn’t much more they could do about it. Big props to that manager for at least trying. June 21st, 2021 (so another 3 months) I received an email saying they had site approval and would be submitting documentation to my energy provider. When I called to ask questions about this, I was informed that they were communicating with the energy provider to ensure proper documentation was submitted, and that was the cause of the delay. I contacted the energy provider regarding this, and at this point they still had received zero contact from Vivint, including any phone discussions or paperwork. July 21, 2021 - One month later, I received a text message from Vivint (not a phone call mind you, just a text) stating that the issue with my energy department is working on being resolved and I am now being moved up to a “Priority”. As of August 6th, I received a notification from my energy provider that they had received the documentation and I needed to do signatures in order to move forward. Those were done immediately and sent in. So now, we are at 8 months from install date, for Vivint to submit the correct paperwork. September 3th, I finally got authorization to operate my panels from the energy company. Excited to finally have my solar turned on, I followed the steps emailed to me only to find out that there was no solar being generated and there was an issue with the system. I contacted Vivint and my new rep that texted me, multiple times, and was told that a technician would call to schedule. I did not get a call to schedule until September 23rd. Three weeks after that request was submitted. The tech then tried to schedule me a few weeks out and after a little discussion, I was able to get him to show up earlier. Turns out, the installation was not done properly, and a few more things needed to be turned on. The final technician was great. Leave it to the guys on the street to apologize for their company’s poor business practices. The tech made sure everything worked and got me fixed up and running in no time. And in case you were wondering, I was so passed angry at this point that I made sure I was as polite as I could be to the service tech that showed up. This wasn’t his error, even though he tried to take responsibility. This is an abridged story. I won’t go into much detail about the hold times, constant phone calls for answers, or the multiple emails and text messages giving me status updates that were inaccurate. This was a horrible experience, and unfortunately, I was left with little recourse since the panels were installed so early. If you decide to go with Solar, avoid these guys at all costs. Unless you want to wait almost a year for paperwork to get processed. -Jeremy F. Furman

The salesmen are very friendly, but use very aggressive and predatory sales tactics to try to get you under contract as fast as possible. The actual product is extremely overpriced. The average cost in my state for solar panels is $2.90/Watt, and the contract their salesman convinced me to sign was for $4.50/Watt. They trick you with this too, by showing their price with the tax rebate, comparing to the cost of other solar panels without the tax rebate. This is a borderline (if not) fraudulent sales tactic. Then they delayed the installation 4 times over 2 months before I finally did some digging, and realized just how much of a scam Vivint really is. Called off the contract the next day. I'm glad that I got out before it was too late, but if they hadn't pushed back the installation date multiple times, I would have never known. I still had to pay a few fees, but a few hundred dollars is nothing compared to paying $42,000 for a $12,000 system and maybe $4,000 of labor. Got a better system for less than half of the cost after breaking the contract. Don't fall for these predatory salesmen.

We signed up for this service on March 3rd, the representative sat in our dining room and told us we would be in service before summer, 6 months later we’re still waiting. Customer service does not assist you when you call them for an update, I’ve requested to speak to the area manager regarding all the issue with misinformation provided by numerous field representatives, which seems to be an easy request, however no one has ever been professional enough to return my call. If I could go with any other company I would, if you should go with them my recommendation would for you to have them put it in writing by when you will be in service and if they don’t meet the deadline they will pay your electric bill till the completion is completed, overall very unprofessional service from field representatives to customer service. Would never recommend them!

Worst decision I have ever made going with VIVINT!!!! Where do I begin.... If Jeffrey Dahmer, Theodore Kaczynski and Ted Bundy were my neighbors and looking for solar I would not even recommend Vivint to them! First it took about 6-8 extra weeks for my panels to be turned on after the install then they said it would. Second they said we would not have a pigeon problem because the panels were so low profile and close too the roof that pigeons would not get under them. Guess what we had a pigeon problem, then they wanted a couple hundred dollars to install pigeon guards. Now we noticed a couple of high electric bills. We called them and they said "Oh you are not producing as much electricity as we originally calculated." ( They also said at the time we purchased them that they would be monitoring this, which they clearly were not.) Anyway they said they would start looking into it and call us in 3 business days, they did not. We had to call them back and they said the call did not get "processed" correctly and they would call us back in another 3 business days. I have had 3 houses in 2 states and have never had this poor of customer service.

We are so happy from the approach from Joe S. explaining how are bill works and leading to the process. Also how quickly everything got installed. We are so excited!

The worst customer care I've ever encountered, probably after DMV. We're trying to take over an account on the house we're buying, we need to update the name on the agreement, so we had to email 5 different addresses, no one propper answer. Attempted to call many many times, no success. If you're VERY lucky, you can get a hold of someone on the phone, who is incredibly incapable of even understanding your problem, and also not even located in the US. The people who answer your call from customer service are located in Phillippines. And they don't speak English properly. They don't understand your street name, even the way you spell the letters. The phone line wasn't even connected properly. And it broke twice, I had to spend two hours only to get someone on the phone. Another woman answered the second time, I couldn't even hear her because of the wind noise coming from her background. She also didn't understand what I'm saying in English, let alone understanding my problem. And that call also broke. I asked her where she is, and no surprise, she is also in the Philippines. Unbelievable. Good job Vivint Solar. One star is even too much for you.

Had them since 2016. Roof leak Jan 2021 they removed panels after we HAD to pay them $500 for removal/reinstall. Supposed to reinstall April 19 bc only one install team in all of AZ even though our roof was recoated within a week of removal of panels. April 19, they showed up, said they didn't have right tools, left. Couldn't get in touch with anyone and they finally called in May to reschedule, for AUGUST. August came, they confirmed NINE times and then called day before to reschedule again for two days later, then they no showed. Case manager said they were on site reinstalling as she emailed me. They weren't. Panels have been in our side yard for EIGHT MONTHS going on NINE. No one is returning calls, case manager is ignoring us, and our utility bills have been nearly $1000 a month without the panels. DO NOT DO BUSINESS WITH THIS COMPANY.

This rating will change if Vivint does the right thing. I had my solar installed back in March. Shortly after, I left for deployment. My system was eventually turned on after its inspections and I thought I was home free. I do understand power consumption is more in the warmer months of the year so I was paying no mind to my SDGE net metering bills. I got more curious and started to dig into the bills a bit more. I found that they never set up my Solar Edge Inverter properly, so I cant track my production from overseas. I logged into my Vivint account and noticed I have ONE MONTH of production totaling around 19 kwh. ONE MONTH. So I get time to call and the rep old me only 4 of my 11 panels were actually working, which I don't believe because I still have ZERO production according to the Vivint website. I am holding Vivint responsible to cover all the months of high net metering bills since they were the ones that told me they monitored systems for lack of production. So why has it taken my due diligence to figure out this issue while it is their job? If this issue is fixed the way it should be, I will gladly change my one star review. I'm not holding my breath with this company based on all the negative reviews I have read.

Vivint Solar is the worst company I have ever dealt with in my life. The customer service people are in another country, they are very hard to understand and they have no idea what is going on. All they can do is take a message. When and if you get to an American they act like they are doing you a favor instead of a paying customer. My mother passed away and left me the house. I have been trying to put the panels in my name, that has been over a year now and still no change. Every time I call I have to remind them my mother is dead!!! Imagine the pain of reliving my mother dying every time I call them. I put a new roof on my house, it took sixty days to get me on the schedule. Now, I cannot get Vivint Solar to put the panels back on. It has been over three weeks and no one can help me. When I call them they tell me someone will call me back. Then they just flat out started lying to me. Now they will not even take my phone call. I am canceling the contract as soon as I finish writing this review. ANYONE IS BETTER THAN THIS COMPANY !!!!!!!!

I am an existing customer of Vivint Solar (now Sunrun) and would like to share my experience with the company. My system went offline and stopped producing electricity on May 20, 2021. When I noticed it (the company doesn't monitor outputs or does any scheduled maintenance) I contacted Vivint solar and asked for a technician. I was sent some instructions instead on how to troubleshoot the system. We performed all steps and confirmed that the system was not working. After multiple calls and emails, the appointment was scheduled for the middle of July - there was no availability earlier. After a month of waiting, the technician confirmed that the converter was broken and said they needed to order the part. Besides that, he mentioned that roof had a couple of leaks from the panels that he patched - glad that we had this appointment since routine maintenance is not a part of the company strategy. It is the end of July now. The system is still off, we are paying full bills to National Grid, and - wait for it - Vivint solar is still charging us for electricity that we don't produce. I contacted the billing department and was told that the money would be credited back to me 1-2 billings cycles after the system starts producing electricity again - as a result instead of saving I am paying double bills this summer.

I purchased Vivint Solar this year. They choose the amount of panels that was installed. After the install and turn up of the panels, I called and asked why my bill was so high. "You are billed for what is produced from the Panels that THEY said is needed" on top of that I asked if I can pay it off early and was told that I have to wait 6 yrs. You are not able to turn off the equipment. If the equipment is turned off they will "Estimate" the amount of energy that your house would produce. If I could rate them -10 I would. Everyone just PLEASE READ and FULLY understand what this company is doing.

The workers were very professional and swift with the work the arrived st the time we agreed upon and cleaned up after the work was done. Very well mannered.

I have had vivint solar since 2017. The service team sucks. I have been trying to get out of the contract by doing a buy out of some sort. I have spoken to five different people at this point and been given five different answers. When I speak to someone on the phone, I hear one thing. Then I get an email with contrasting info, extremely confusing and frustrating. Over the years, I have not saved a penny and I have spent more money in energy. I was duped by their sales team in the first place and now they wont let me just BUY the contract out and be done with them. NEVER again would I do business with this company or recommend them!

In my opinion this has got to be the worse solar company to deal with. Customer service is bad and panel maintenance is even worse. My first year true up was only $900, very acceptable. From that point on, the true up grew every year to over $4,000. It took over a year for Vivint to send out a service rep to take care of the problem. Whatever was done, worked. My true ups went back down. Now they are on the rise again and service seems to be non-existent. This was a bad deal for me, but not for them. They are still pulling $200-$300 out of my account on a monthly basis for the power that these panels are generating. So, where is the PG&E power coming from and why the huge true up bills? Nobody has been able to tell me, but the expense goes on. I'll have to take them to court to get an answer AND to get these panels removed. I wouldn't wish this action on anyone. Be forewarned as to what you might expect.

Vivint Customer Service is the worst I have ever dealt with. I've had my solar system for 4 years and am happy with the system but when you have to deal with customer service may the force be with you. I am eligible for the Referral Reward and submitted it in December 2020. It's been 6 months and I still haven't received it! I have been in contact with Vivint Customer Service since February and keep getting the run around and no one can get my Referral Reward sent to me. Always passing the buck to another department/person but no action. I have sent letters, called over 50 phone calls and as many emails to try to get it processed but to no avail. I am totally fed up with Vivint Customer Service and because of this would NEVER recommend Vivint to anyone. Although the system is great and I have no problems with the system, at some point you would probably have to deal with Customer Service and good luck with that. Sorry to give them such a bad rating for a good system but I have no other options.

I wish I could give ZERO stars Vivint Solar is only interested in getting a 20 year contract. If your solar production stops YOU have to be the one who discovers it which means monitoring it closely. If your solar production stops you have to call the company; told to wait 3 days for someone to contact you to set an appointment for a technician. Then, when they finally do call you have to wait another week before a technician will actually come out. The entire time you are NOT manufacturing solar. The entire time you are NOT banking any extra to the electric company. The entire time you are NOT running clean energy. And, Vivint owe you NOTHING unless you under generate what they have estimated for the whole year! The lack of care and concern run deeper. I have given them several bad reviews when asked "how did we do?" No one has EVER contacted me to determine the problem. EVER! Our solar production has been down several time in the first year we have had it. Now I see why they lock you into a 20 year contract. The "customer service" is a joke! They don't care!!! Buyer beware!!

Today is 3 weeks ago that we were supposed to have our panels reinstalled. Work we have already paid for. While it was nice that Vivint Solar made a reply on here to pretend they care about customer service, clearly they do NOT. During this 3 week period, no one has called us to take care of our reinstall or removing the scrap metal from our yard. Let this be a lesson learned to others. DO NOT do business with this wanna be solar company. Vivint / Sunrun has the WORST customer service you will ever experience. DO NOT waste your time or money with them. We had our panels removed by Vivint and they placed them and the metal piping all over our property, assuring us it would only be for a few days while our roof was repaired. After the roof repair, they laid off the crew that removed our panels and bumped us to the end of the schedule, now telling us that it will be the end of July or first part of August before they will come back to reinstall the panels. In the meantime we asked them to come remove the sharp scrap metal from our yard as we have children that play here. We have spoken with 8 different people when we have called and not one person will call us back to come remove the scrap metal and they won't move up our reinstall date that we have already paid for. Horrible Customer Service at its best!

I purchased a home with their panels on a lease - the owner was very disappointed in that the savings were none existent over his previous electric changes. I wanted to purchase the panels out right when we bought the house but got a run-around. We purchased the house in spite of the panels as the seller needed to sell and we liked the house. I have now been told we can only purchase the system upon selling the property. I was told if we are not selling we can not buy the system until the 20 yr lease is up. What a rip off. I would like to just have them take the panels back and I could purchase a system from a quality company.

Had panels removed 7 months ago because new roof was going to be imstalled. 3 months ago installers came and started reinstalling panel got half done before they said not enough materials to finish. They said they would be back in two days. They never came back. Here I sit with no solar energy. I think there’s a breach of contract. They need to compensate me. Or remove all the panels and repair the roof

I am a senior who had an alarm system installed by this company--it was an unsolicited service in that a salesman came by my house. The company followed up the next year with a smooth talking salesman--I hope you compensated him well because his tongue was as smooth as any Eden serpent. In any event, I was promised great savings, and was told that I only had to make a small monthly payment for the panels. Now, I am being forced to sell my home and the title company uncovered the lien on the panels. They were quick to issue a payoff of about 16,000; however, when I tried to speak to someone about negotiating this fee--also be advised that they linked me to their financing company and deducted the payments automatically from my account--every person on the phone claimed it was not their department. In addition, the title report revealed an open permit caused by their failure to complete the process. When I inquired about that, I was given a phone number to call and it was a private person's cell phone. In sum, any savings I enjoyed was offset by the mysterious monthly payment, and the payoff indicates about 20 years of indebtedness. I would be deceased by the time these panels are paid off--if they even last as long. This company is a scam. Stay away, especially if you are a widowed senior. I felt as if I was clearly taken advantage of and I will take this further.

This is the worst company I have ever dealt with. Because I have more panels than I need due to the electricity my family uses, I was told by Vivint that I could have some of the panels remove if I send them a year of electricity bills. I did. After several attempts to proceed and many promises not fulfilled, a year later I find out they closed my case without informing me. And when I tried to speak to someone regarding it, there was no one available. They reverted to their usual lie: someone will call you back. They never do. The absolute worst company to do business with. PLEASE DON'T.

I have the Vivint security system which works fine so i thought I'd try Vivint solar. I've had the system about several months now. The installation was okay but i don't see any savings and now I'm getting two bills, one from the electric company and one from Vivint solar and the Vivint solar bill keeps getting higher to the point where it is higher than before solar installation. The app provides pretty useless information. I mean, yay for the environment (i guess) but the whole thing was not worth the trouble and since there are no tax benefits when you lease the system you end up asking yourself, "why did i do this?"

Not off to a good start. We were told it would take a while to get it up and going and "a while" was more than the 6 months that we were told. Whatever. Panels finally up, power company finally did whatever they needed to do and then it took Vivint another month to do whatever they had to do. Whatever. Panels are up and apparently activated. Except they have never worked. We have had tons of sun and I notice after a few weeks that there's no power showing in the app, so I contact Vivint. I was told that there was something wrong with my system and someone would contact me in 1-3 days. Not happy that I still have to wait but I live with it. A week comes and goes and no contact. I contact Vivint again and they claim they called the next day. I have no such call. Full of crap. Finally I get someone to call me and a maintenance visit scheduled. When is that maintenance visit? At the END of next month! So now that will be TWO months with this crap on my roof and nothing to show for it. Not to mention that the salesman was deceptive and told us that this was a special program that our state was running and our state has no such program. I hate that we did this. Should have done more homework and went with another company.

Vivint does not know how to follow-up. They never call you back, despite promises. I have had to fight tooth and nail for simple statuses and getting them to take the next step operationally. They do not meet their timelines and the Customer Care people cannot interact with who they need to to get answers to questions. The departments cannot call each other; it is all "Third Party". They can only email and talk via 'Chat' and message each other. They do not follow-up despite promising to contact you in terms of answers to emails. You cannot be cc'd either on the emails sent. They fail to address the customer issues as well. No one commits to saying, I see you are having a rough time. Let me make it a point to call you on a regular basis until your installation is complete. Not one customer service rep or supervisor will do that, even if you ask for that. The lack of transparency and communication is gross. If you can avoid doing busiess with Vivint Solar, do so.

Still paying the power company in addition to Vivint. I’ve had the panels for about 2 year now. I had to repair my roof and they charged me $2000 to temporarily remove the panels. 25% the cost of the roof. No way for me to get out of the lease. Their customer service was helpful and is the only reason I didn’t give them a 1 star. What a rip off Jeramiah

We had a serious roof leak from the solar panels not being installed properly. The solar panels had to be removed in September 2019 so that we could have a new roof & sheathing replaced. The solar panels were not re-installed until November 2020. Vivint continued to bill us even though we had no solar panels on our roof from September 2019 thru July 2020 . We have corresponded with Vivint over multiple emails and many different representatives and assigned many case numbers to address a refund for the 11 months of charges. Vivint issued a refund of $499 reimbursing us for the solar panel removal in 2019 but never refunded the charges that we paid without those solar panels on the roof. We have since moved to another home and are not able to access the account information. Vivint has not responded to our emails since January 26, 2021.

The only part of the process was the initial contact and home evaluation. Very clear understanding of the cost savings as well. The scheduling of the panel installation took three months. we were told the delay was due to the merger of the two companies tiers, the increase in demand and shortage of installers. Not good news for us. When the crew came, the one day installation took three days, spread out over four days. Some excuses about communications, blah, blah. Finally, the date to upgrade our panel came. One person showed up for what was clearly a two person job. He couldn't do it so more calls to the sales rep and his boss to get this part done. I still don't know when this whole process ends so I can cut the cord with SCE.

We have had our panels, which we had 35 installed on our home which should be producing 120%, since the fires in California summer of 2020 they have been producing at if we are lucky 30%. Before the electricity was shut down last August we were generation more than we were using from the Electric Company, since then all our credit as been depleted and we have owed over $200 for our electric bill, we were told since we had so many panels that we would always be producing credit. I have contacted them 4 times to just have a tech come physically check our system to make sure everything is working properly, they continually tell me that we are producing at over 100% and that everything is fine. If we were producing over 100% we would not have to be paying the electric company. So frustrated, obviously they do not care about their customers.