Vivint Solar

Very happy with the installation of panels Very happy with Cliff our initial contact that kept us fully informed along the way..thanks Cliff!!! Much appreciated!!!!

If I could give 0 stars I would as rating. In August 2020 when we were working with account manager Brittany H everything seemed to go smooth and after we made a full payment the installation of the panels happened in November after approval of association paperwork etc. After the solar panels were installed we have not been able to reach Brittany . She will not reply to email or a phone call and has blindsided us. We need to get our system activated in order to get benefit. Right now we are still paying EDISON . We went through COSTCO because of their great reputation but after this I would not recommend VivintSolar/SUNRUN to anyone. They keep you hanging. I have tried to call customer service twice and they will put you on hold and say we will call you back in 2 days. Guess what, no one calls back.....Really bad experience , do not go with the company

The men came on time as scheduled, did their job and left. Would have been nice if they even said bye. I thought they were just on lunch break. But not a problem.

The installation was done quickly and went smoothly. However, I was told that the inspectors will be coming over in a week or 2, But it has been almost 3 months, and nothing has happened since the install. I have texted my sales agent, Matt L, and he said he will find out what's going on. I haven't heard back from him. I would appreciate if someone got back to me about updates on this.

I am so frustrated for the past 2 years my panels have been experiencing issues my panels had not worked for 3-4 months they sent someone out they worked for 1 or 2 months and stopped . they sent me info to troubleshoot the system! POOR CUSTOMER SERVICE!!! I asked to be compensated for the months that they had not worked they asked for a year worth of utility bills which I supplied them with small credit given not even a month or two. I called today to inquire again because my panels are not working! why are you billing me and I have not generated nor is my system working?? It's a scam you are stuck in a 20-year contract which we had no Idea we are leasing for 20 years !!! do not use this company they don't give straight answers our salesman has left the company because of the terrible practices. We were told we would save so much money we are not saving because we are paying the electric company and Vivint. Please RUN the salespeople lied to use offered rebate and in the end, we are the loser stuck in a 20-year contract of nothing! We were told we would have so much energy, we would always be banking and storing energy for the winter months supplying our neighbors helping our community NOT TRUE.. our home sits in direct sun.

Do not do it! It is a scam! You will sign your life away! Vivint Solar (also called SunRun) is a company that will woo you into thinking they are customer-oriented, responsive, and helpful. Their sales-team is on the ball, ready to get you to sign their contract. When they talk you through the contract, it looks like a win-win situation. This is what they tout: "No up front cost! You pay less per kwh than your local utility company! It's a win-win for the environment and for your utility bill!" I was so ready to do my part for the fight against climate change and start using solar energy, plus get a huge discount on my bill, but I did not read the fine print of the contract. You will sign your life away by signing this contract! Do not do it! Once you have signed their contract and the solar panels are on your roof, they forget about you. . Customer service is unreliable and unable to do anything for you. Managers are unhelpful and never call you back. They use stall tactics. Here is the reality: 1) Your utility bill does NOT go down. It goes UP. Read the fine print! You have to pay for all of the energy your solar panels PRODUCE. Not the energy that you CONSUME. So, if you live in a sunny climate, your panels are going to be constantly producing energy. You will PAY for this energy! Even if you are away on a trip, not using any energy. It's not what you consume, it's what the panels produce! 2) They say they will never place a lien on your home. Guess what? They not only placed a lien on my home, they placed TWO liens on my home! 3) You have to pay them for 20 years! And every year you will see a 2.9% increase. Which is way higher than any increase you will see from your local utility company. Eventually, you are going to be paying through the roof for leasing those solar panels from Vivint. 4) Your roof needs repairing? Forget it. This is where their customer service starts to fail miserably. You need to give them at least 30 days notice. You have to pay a fee to remove and reinstall the panels. You can never get a hold of them. Never mind if your roof is leaking. 5) If you move these are your options: a-you can transfer the system to the new homeowner, b-you can take the system with you, at your own expense and provided that your new home is located within their service territory AND where the sun exposure is not less than your current property, c-you can buy the system from them, whatever the price that they set! Bottom line, don't do it! THEY ARE LIARS AND CROOKS

I had solar panels on the front side of my roof in 2015,and 3 years later was recommended to get panels on the backside of house to save more money(completely false). Now im having leakage on the backside of my house,and they sent out a tech and THEY said its not caused by their panels,its caused by the flashing on the chimney,with is also false I had my chimney inspected,and I had a professional roofer come check out my roof,and its being caused by a one of the screws that went right through my roof of the panels mount when they installed it.vivint is refusing to fix it,and not willing to waive the fee's to have panels removed to replace my roof that clearly isnt caused by chimney.. this company is charging $499 for front and $1650 for backside!!! Total rip off and the worst agreement i have ever done!!! I have started to take legal actions and sent over the contracts,and the roofers statements and photos to my attorney to help me with this problems. I am going to fight to have these panels permanently removed,and recommend anyone NOT to invest in vivint sloar, they are a rip off and you do not save any money,you will deal with headaches for the next 20yrs,if you decide to sign up with them.i am not the only customer going through this,so please look elsewhere!!! Im warning you, do research on this company and save yourself the headaches..I live in the Springfield area in Massachusetts.

I took 2 1/2 months for it to get installed but that was my HOA‘s fault. The installation went without a hitch. And the technicians were very friendly and knowledgeable about what they were doing.

Worst decision I have ever made my whole entire life. Please stay away from Vivint Solar. They have the worst customer service and even worst "Executive Resolution Experts". My panels never work like they're supposed to and as of now have been waiting over 60 days for someone to figure out what's wrong this time. according to their contract, we are to have resolutions to issues in a timely manner or else the company is in Seller's Default and should be allowed to break the contract. However, when the company is able to decide what a timely resolution is, you will never win or get them to give you the work required. AND DON'T LET THEM BLAME COVID. This has been an issue since April of 2019. Long before COVID19. Save yourself the trouble and stick with NV Energy. At least when you call NV Energy you get someone from this country that knows the details of your account without having to put you on hold for over 15 minutes to "Check their resources". Stay on the Grid people!

I purchased a new home where I inherited by Vivint solar contract from the previous owner. I signed a contract where my Kw/p rate was 12 cents per Kw. I knew my experience was going to be sub par once I signed the contract and my rep's communication completely fell off. I was told that they're having issues connecting with my system and that I need to connect the system with wifi. I told Vivint that I just moved in and I don't have anything set up yet. I was warned that I would get a full system rate if I don't get my wifi up in a timely manner which is ridiculous. I ended up getting my wifi installed the following week and connected the vivint system to it. I was told there was still some communication issues and that I need to read through a PDF trouble shooting doc to resolve my issue. I read the entire doc and reset the system like I was instructed to. That didn't work and I was told that they would send out a tech that I'd be charged for. I spoke to a supervisor and explained why me being charged for a system I inherited is outrageous, and he agreed. He told me he's going to send out a tech to take a look at my system. I also explained to the supervisor that I'm getting harassed by calls from their collections department because I apparently own $176 for my first month of use which is even more infuriating because I live in the house solo and I'm only here half the time so why would be rate b 4x more than I was expecting. I was then told my rate is 17 cents per kw which is completely false because I never signed anything stating that rate. The supervisor agreed and apologized and told me I'd get a credit back for the $176. I, specifically, asked the supervisor if I'd need to follow up or will someone reach out to me? He said someone would reach out to me after the tech comes out. I received a text stating a tech would come out on oct 8th between 8am - 11am and would that time work for me. I agreed and took the day off work because I really wanted to resolve the issue. The tuesday before the apt, I got another text saying they have to cancel my appointment and need to reschedule and they asked me when a better time for a reschedule would be which is strange. I asked what are my options and 2 days later I got a text response saying thursday oct 15th could work and I agreed. I took another day off and they cancelled on me again through text. They finally came the following saturday and the tech said there's nothing wrong with my system and everything looks okay. I waited for a follow up call like I was promised but didn't get anything. Instead, I got a call for the vivint collections department saying my outstanding balance is over $400 now. I explained the situation and was told this would be handled promptly. Over the next 2 weeks I was called 2-3 times daily from the collections department. I finally called back because the collections people couldn't transfer me the the correct department so I decided to call myself. I spoke to another supervisor that admitted to all the fault being theirs and that he would escalate the issue to a department that handles extreme issues. He also assured me that I would get a credit back for everything. I also told each customer service person and supervisor that my system is running all 4 solar panels and that I would only need 1 because I'm rarely here and I live alone. I was told that shouldn't be an issue but it hasn't happened yet. One supervisor even told me to tell anyone calling from collections to "check the notes and hang up." His name was Carlos G. Fast forward a month later and I still haven't had a single issue resolved. I'm consistently getting 2-3 calls per day from their collections department. I have to answer because I hope one of the calls is going to be a resolution and not about collections. I believe my outstanding balance is over $600 now. I've been apologized to and reassured at least 5 times by vivint customer service and supervisors and they all state the my case if very rare but I find that hard to believe because they've been terrible to work with on every level.

I would not and will never recommend Vivint Solar to any of my friends or family. The customer service is terrible. They take several days if not over a week to respond, often respond without enough information to address the issue, require constant followup to get resolution and when you call someone on the phone all the customer service agents are difficult to understand as english is not their primary language not to mention their overall lack of knowledge of their product and services. First issue, I had a period of 2.5 months (between July-September) where my solar production dropped to less than half of what it should have been. When logging into my account it told me that I had a hardware malfunction. I contacted customer support and it took over a week to get a response. The response I got was that they would look into it. I had to continue to baby sit customer support as they did not follow up on the issue. They also refused to send a tech out to look at the equipment to see what the malfunction was. Later I was told it was a firmware issue with the inverter and I had to wait for the manufacturer to push out an update. I suspect the real issue is that my system was performing too well and they scaled back the production so that I won't exceed the predicted yearly production for my system. Second issue, never once was I offered the option about having or needing bird stop installed around the panels. So Vivint didn't install it. Now I have a pigeon coup on top of my roof, the solar panels are covered with bird droppings and the last time it rained it washed off the panels and down onto my back patio leaving a horrible mess. Third issue, I signed a 20 year lease with Vivint for the solar panels which had an agreed upon price per month for each year of the lease. I come to find out after 9 payments that I've been charged more than what I agreed to in the contract. Vivint is unwilling to provide any explanation for the increased charges nor correct the payment to the agreed upon monthly payment. There are plenty of solar companies out there, I recommend finding anyone other than Vivint Solar as I am regretting my decision.

Vivint Solar (also called SunRun) is a company that will woo you into thinking they are customer-oriented, responsive, and helpful. Their sales-team is on the ball, ready to get you to sign their contract. When they talk you through the contract, it looks like a win-win situation. This is what they tout: "No up front cost! You pay less per kwh than your local utility company! It's a win-win for the environment and for your utility bill!" I was so ready to do my part for the fight against climate change and start using solar energy, plus get a huge discount on my bill, but I did not read the fine print of the contract. You will sign your life away by signing this contract! Do not do it! I originally found Vivint Solar while walking through Costco. I always trusted Costco products and services, so it didn't occur to me to doubt this company. If I had only read a few of the reviews, I would have known better. Through the Costco contract, I was going to take out a loan and buy the solar panels. However, Vivint Solar convinced me that leasing was the better way to go. They baited me, and then switched me to their lease contract, which is completely one-sided. You can't get out of it! Once you have signed a contract and the panels are up on your roof, there is no going back, and they forget all about you. No more customer service. They just don't care about you anymore. Here is the reality: 1) Your utility bill does NOT go down. It goes UP. Read the fine print! You have to pay for all of the energy your solar panels PRODUCE. Not the energy that you CONSUME. So, if you live in a sunny climate, your panels are going to be constantly producing energy. You will PAY for this energy! Even if you are away on a trip, not using any energy. It's not what you consume, it's what the panels produce! You will see other reviews where people have tried to cover their panels with black tarps, so that they will stop producing energy. But this is in breach of the contract. It states specifically that you cannot obstruct the panels in any way from sunlight. 2) They say they will never place a lien on your home. Guess what? They not only placed a lien on my home, they placed TWO liens on my home! I couldn't sell my house! By the way, a UCC-1 Financing Statement is a lien. It's the same thing. 3) You have to pay them for 20 years! And every year you will see a 2.9% increase. Which is way higher than any increase you will see from your local utility company. Eventually, you are going to be paying through the roof for leasing those solar panels from Vivint. 4) If your roof needs repairing? Forget it. This is where their customer service starts to fail miserably. You need to give them at least 30 days notice. You have to pay a fee to remove and reinstall the panels. You can never get a hold of them. Never mind if your roof is leaking and monsoon season is starting up. If you actually do talk with someone who knows what they're talking about, and has any authority, then it will take 30 days for them to even cash your check. Then they will call you to set up a date another 15 days after that for a team to come remove the panels. It is a pain to get ahold of anyone who can actually help you. By the way, I found out my roof had over 90% hail damage from a storm that occurred before the panels were installed. This means Vivint solar installed their panels on an already damaged roof, even though they told me they did a thorough inspection beforehand. 4) If you move these are your options: a-you can transfer the system to the new homeowner, b-you can take the system with you, at your own expense and provided that your new home is located within their service territory AND where the sun exposure is not less than your current property. c-you can buy the system from them, whatever the price that they set! So, in my case, the new homeowner did not want solar panels from Vivint Solar (imagine that, they actually read the reviews). I could not take the panels with me because I was moving to a location where Vivint did not provide service, so my only option was to buy the panels. I could not get out of the contract any other way. How much do you ask? I had to buy them for $20,000!! This is way higher than if you were to just buy some solar panels on your own. And again, trying to get ahold of customer service and then anyone who could actually tell me how much it was going to be to buy myself out of the contract was nearly impossible. Managers are reluctant to help you and never call you back. I finally called Costco, and they helped me get ahold of someone with authority. Bottom line, if you're going to go with Vivint Solar, only do a purchase contract through Costco, so you have another company backing you up. Do not sign a lease agreement! Read the fine print. Or just don't do it. Go with a different solar company.

Our sales rep Shelby was very knowledgeable and patient as she answered our questions and maintained positive, timely communications with us throughout the process.

I bought a home with purchased Vivint solar system in August. The previous owners reached out to Vivint in mid-July to transfer the solar to me, but I discovered now in September that the transfer was not yet completed. Their customer service is impossible to get to by phone, it ends up in a voicemail box that is full! The chat feature on their website works, but I heard absurd things there such as I can only be added as an authorized user by the previous owner, and a transfer cannot be done. So, on one track, I started the process of becoming an authorized user, and finally was able to login to Vivint and verify that my system was down. The previous owners were very nice and forward their conversation with Vivint, and so when I followed up on that email, the transfer person resumed the transfer process that was put on hold for some unknown reason. They asked me to send information that the previous owners had already provided as part of the transfer process, which I did. I am still not sure where they are at on the transfer. After spending days running around to get my account approved, when I was finally able to login, I discovered that my Solar production was down for more than a month :( Now I am waiting for the next step by Vivint in troubleshooting my solar production. The most annoying parts of dealing with them were: 1. Terrible careless customer service in the transfer process (inaction for two months after the previous owners provided all necessary details). 2. Run-arround and confusion on the transfer: One rep says I can only be added as an authorized user while the other is continuing the transfer process in parallen. 3. A customer support line that has long wait times, and then ends in a voicemail box that is full. There is also an option for requesting a callback on the customer service line, and guess what... when that callback happens, I get to hear the voicemail box full message!!

I don't suggest this company at all!!! Seriously too many problems to even list with them and once you're locked in there's no way out no matter how many problems you have with them. I still receive an electric bill ontop of the vivint bill. Their customer service is atrocious and none of them have any common sense or even knows about the company they work for and if they ruined your roof while installing they tell you it wasn't them, never did i have a leak in my roof till vivint came along and I had three separate rooting companies tell me it was vivint NOT natural causes from the weather. Either do some serious shopping around for a reputable solar company or just dont get them at all because with vivint you're in for years of locked in headaches and nothing but aggravation. If I could give this company negative stars I would.

Worst customer service imaginable. It took them at least 10 (maybe 20?)tries to produce the correct paperwork for me to sign and assume a lease. Then, they began billing me at the wrong rate. I have had at least 50 (no exaggeration - they call me every day) conversations with folks from Vivint trying to resolve the problem. The billing/collections department simply runs thru the script and asks me for money. I explain that I have opened a customer service case because I am being invoiced at the incorrect amount, at which point they apologize and transfer me to the customer service department. The customer service department says they have to investigate, and they put me on hold. The customer service agent comes back on the line and says, typically, something to the effect of "oh yes, we have an issue to resolve, and once we resolve it we will let you know." I can practically recite what they are going to say before they say it. The next day, I get another phone call from billing/collections. I mostly ignore them, but about once a week or so I answer, just to see if they have made any progress in correcting my lease rate. It's been months, and we're still on the hamster wheel. I get phone calls and emails every day. I have told them that they are welcome to come and retrieve their solar panels at any point. The solar panels seem to be working fine by the way, but let's be honest, those things are almost a commodity. The distinguishing characteristic between solar companies is their service, and Vivint gets a zero on that score.

I wished I would have read or found this website before I signed with them. I have 3 Tesla systems and so unhappy with Tesla that I would love to take a truck and yank them off my roofs. The systems are problematic and customer service is of the charts terrible. I needed additional generation on one system so I got hooked by Vivint at Costco. Their customer service makes Tesla look like angels. I have been waiting for more than a few weeks to get okayed to have the system turned on. Delay after delay, story after story and no one will return my calls accept a person from an asian country whose first language is not English. I am ready to take the system off my roof and throw it it the street.

Absolutely dissatisfied with the service, actually, lack of service! We were told repeatedly that the entire process from installation to activation could take up to six weeks. We waited patiently. 3 weeks went by after the panels were installed and we had t heard from anyone. A week later, we called to check on the status. We were told someone would get back to us soon. A week later, no one contacted us so we called again. We’re told the same thing. A week later we called again-we were on week number 6 so my husband refused to get off the phone until he could speak to someone that would get us moving again. After four transfers he finally got someone to set up what we thought was the last step, final inspection. We just had the final inspection and a day later get an email that they are processing our paperwork and it could take 2 weeks to 40 days to complete! This is unacceptable!

My 86 year old dad entered into a 20 year contract with Vivint - we asked what happens when he needs to sell house for his health care - no one would answer me expect to say we would sell the solar panels also. I don't think so! I want them removed but no one will give us an answer on how to do this. I truly think it was unscrupulous of the sales person to have my dad enter into a 20 year contract. When I contacted customer service to get anwers, I get passed from one person to another. The contract doesn't even say how this can be done. Also, signature on contract is absolutely not my dads.

I called vivant solar in September of 2019, they installed in November. quickly, but then nothing from them till late may 2020 .,that they are going to start the system? soon. I get a call and date, June 12 2020 they need someone home ., but then I get a bill for Vivant for may 22 to June 12? 53.68. but they didn't start the system or turn it on until 6/12/2020, and till today I still owe them that money cause ever time I pay the bill and they add the 53.68 I subtract it from the payment. now I am paying Jersey light and vivant more then I paid just NJ power& light.? Vivint's billed me 180 something, 127.30 - 53.68 and NJ light billed me $72 ,when my bill from NJ light was $150? do the math. I called vivant several times with no help or resolve. thinking about just changing solar companies since Vivant has done me wrong so many times. I have neighbors who asked me about them? till they get their shit vivant has void my contract in so many ways, I cant in good faith recommend them. they need to put more panels on my roof to make a difference and removed the 53.68 that I never got service for?.

Vibrant has been a nightmare to deal with. I’ve read other 1 star reviews and we’ve had the same problems. I suggest placing a complaint on the BBB website. We did and the next day we miraculously got a phone call and email! Our situation was completed in about 2 weeks (panel removal, new roof and re-installation) but that is thanks to my husband nagging the specialist. I will NEVER recommend Vivant regardless of finally getting something done. I thought my husband was going to have a stroke over the crap they spew. I understand they have been bought out by SunRun. I hope they do better because the contact we signed was not what we thought it was. This may be our fault for not researching and asking enough questions but we fell for their crap. Please do better for us SunRun!

I would like to not even grace the rating with a star. During the installation they were very attentive and promised us very low bills - 'we wouldn't even get an electric bill!' This is for a summer house which is unoccupied for large parts of the year. We are now overcharged by over $1200/annum from what they were before without solar. We cannot get in touch with them EVER . We have complained to the Better Business Bureau which prompted a response from them but we were unable to return the call as their voice mailbox is full. We have also lodged a complaint with the state attorney general. It's been three years of this. Stay well away!

I took over the service when I bought my home. No one ever explained how the panels and billing worked and they never re-assessed my usage. As a result I just found out that I have been overproducing since I took over the service and have overpaid at least $2,000 over 2 years. When I tried to make a complaint I was sent through several different people and was never able to get any information (address, phone number, etc.) for their corporate office. Before they will due a curtailment and remove the excess panels, I have to sign an agreement that says it's a one time curtailment and that I can't file any more complaints (there's a lot of other stipulations that don't sound right). In the meantime I am still overproducing and unable to get any resolve.

The installation crew was efficient and polite. My current agent is responsive. I am frustrated that my records on paper and what the app thinks I owe is different, has been and seems to take Herculean effect to resolve. I am also sad that since my parents representative moved, they will not get credit for referring me.

DO NOT go with Vivint. Vivint has one of the worst customer service ever. No accountability. No ownership. No one available to help when you really need them. But they do have people available to take your money. I WILL NOT recommend them to any of my friends or families. Our roof is in very bad shape. But in order for us to get it replace, we need to have Vivint come out to take down the panels. It has been almost a month after I paid the $500 fee to be on the waiting list to get the panel remove, and no response. I called them for an update and not one person I spoke with can help me. First person transferred me to a different department. Second person hung up on me after an hour of waiting. Third person is claiming I’m not authorized to talk about the account after 30 minutes. Wow!! My husband even tried their online chat and it was unsuccessful. I wish there was a way for us to term the contract we acquired from the pervious owners beside buying their panels.

VIVINT SOLAR: This goes back over ten (10) months. At the beginning I got several calls from the local representative, finally we set an appointment which involved a tour of our property (in September 2019), listening to a lengthy presentation, and finally connecting with his counterpart in Utah. I was pushed to sign a contract so they could have a site person come out and evaluate the property. This contract was suppose to include several points that the local rep promised but somehow forgot or changed their minds, even after a signed the contract. These points involved removing an older active solar system (four panels and two storage tanks, 80 gallon each, tree removal to allow better sunlight, improved electrical panel to accomidate this new system, new roof, and disposal of all waste material). Also in the contract, we were suppose to be charged $181 per month, going up 2-3% every single year for 20 years. The only update to this initial contract was the monthly cost, which is neat tucked away in the last few pages of a length 40 page contact. Nothing we talked about was ever entered into this contract. When I finally started to review the contract word for word, several things were left out, and the rate was over $205 per month, also going up 2-3% per year for 20 years. When I contacted the Vivant Solar HQ in Utah, I was bounced around from one person to another, I have names and numbers if anyone needs to check. We are now at 10 months, and everyone I talk with at their HQ is the same, please forward all correspondent between myself and the previous reps, so they can come up to date, so NO RECORDS were ever kept on our discussion or updates by Vivint. Also, they decided to refuse to disconnect the existing unit, which would involve a plumber for about 3-5 hours. Initially they were going to have a plumber quote the job before moving forward, lastly they decided I had to find my own plumber and they might consider the charge, but absolutely refused to put this in writing. They surprised me in December 2019, when I got a call that a electrician was going to show up the next day to do the electrical work. I contacted the local rep and he said they were ready with the design and all. I told him to modify the contract to reflect everything we have agreed upon, I did document all of this and sent him a copy of my notes, he never denied the notes. Starting the work would tie me into this contract for 20 years, so I refused to let the electrician start the work, THIS WAS THE BEST MOVE ON MY PART. Once work begins, I cannot get out of the contract, so obviously they wanted to get going as soon as they could based on the initial contract. They are so smooth!!!! As far as I know, Vivint Solar is not BBB accredited and has a warning alert of Government Action on their page, as well as 813 filed customer complaints over the last 3 years.  I could go on and one about the way they stretched the truth at Vivint. I honestly believe that they all take a course in stretching the truth. Each person needs to make up their own minds about Vivint, but I would caution ANYONE considering Vivint to get every single point in writing and have a contract notarized from them. I personally would never recommend them, especially with the way they change their stories from day to day. I told them from day one, this would not be a typical project and the local rep and his co-partner in Utah had no problem and wanted to move forward. Everyone should make up their own minds, but if you blink even once, you can be paying more than expected and not get what you had agreed upon with these people. And once you get them into a corner, they just tell you that the contract has been cancelled and your account closed, never giving consideration for months of wasted time. I am now working with another company, that is completely different from the two faced people at Vivant. I am just presenting my experience and letting people know the type of people that they will be dealing with at Vivint, a twenty (20) year contract is a long time, make sure of what you sign and expect, DO NOT put any stock in their sales pitch. KG Massachusetts

I have been on your callback list for about 2 months now. I called the first week of April to have my panels removed so I could have my roof replaced. Was told because of the virus you were not scheduling installations or removals. Not an essential service? I lost my spotf for my roof replacement because of you. Called a couple weeks ago and was told I would get a call back within 24 to 48 hours, never happened. Waited till after Memorial Day and was told I would receive a call by the end of the week. Here it is Friday and no call again. Spoke with someone else who looked at my account and told me I needed to wait since I'm on the call back list. Also sounds like there isn't even a crew in my area? She said it could be 2 weeks to a month? How do you even do business if you don't have a crew? Do I have the option of trying to find someone local to remove and store panels so I can get my roof replaced. Also haven't had these panels 4 years yet. Why would you install panels of the roof needed to be replaced within 5 years?

1st review May 28th, 2020 I have been trying to have my panels removed by Vivint Solar since the end of April so I can have my roof repaired from leaks where panels are. There contract says you need to give 30days notice to them in writing which I did I have called them and they say do to COVID 19 they stopped working I would think that they are essential workers since they deal with power which since I last checked was something very essential to have. I have been calling they tell you someone will get back to you by the end of the week surprise surprise no one ever does. So I call back same thing someone will get back to you or they put you on hold and hang up on you. But they have people working to take the $499 payment to have the system removed good thing those people are essential. So I guess my next stop is my lawyer to find out what I should do next so I don’t have to live with buckets anymore. 2nd review June 25th, 2020 Do not trust Vivint Solar they never give you a straight answer when you ask a question after you sign up with them if you make the mistake of signing up with them like I did Expect nothing but stress and aggravation and excuses. They will put you on hold or hang up on you or tell you somebody will give you a call back but they never do. Since they put the panels on my roof it's been nothing but a nightmare I needed them taken off so I can repair my roof they finally came after weeks of me calling constantly asking for them to come so I can stop the leaks in my roof now they basically will not put the panels back on and you will be charged if there not back on before the next billing cycle is what there contract says. They tell you you'll save money having it on your roof but trust me I haven't saved a penny I've paid more than I've ever paid in my life. I'm actually sitting here on hold for over 30 minutes now trying to get somebody on the phone when a team leader I just spoke to over an hour and a half ago told me he would definitely CC me in an email to escalate my issues and has not done that yet but he told me he was doing it right then. I finally got someone on the phone ask to speak with the team leader and he was to busy that he would call back but from past experience they never call back.If you want stress and aggravation in your life sign up with Vivint Solar 3rd review July 7 2020 They finally showed up on July 2nd but only put a few panels on. Only 2 guys out of at least 5 were working 1 was hurt From the day before 1 sat on my back step on his phone most of the day the others sat in the truck. Now they have never returned to finish the job. I call and get hung up on I call back the guy tells me to hold on then gets on and says if you have any questions call back and hangs up. I call again women just laughs and hangs up. The last call today they transfer me to a different department and the Representative I spoke with tried getting in touch with customer service for supervisor she was put on hold so that way she could tell me that they were getting one goes back and then she got hung up on. Like I said before I would never recommend Vivint Solar. If I could give it no stars I would

This is not the first time we have had an issue with our system. We really aren't happy. Last time it was only producing half of what it should for almost 6 months mid July 2019 till January 2020. Nobody was monitoring and noticed till I did after months of high power bills. So I called and complained to which they sent someone out and fixed it without telling me. The customer service rep actually hung up when we insisted he transfer us to a supervisor. He refused, said there’s nothing a supervisor can do over and over then said you’ll get no compensation and hung up! So they offered no compensation for the six months of extra power bills I paid. Now it says it wasn't producing at all for 6 days and again I am the one who caught it nobody monitoring the system like they told us they would when we bought it. So now after I call they're gonna send someone two weeks later to fix it and again offer no compensation. I tried emailing them and posting this review before I go to file a complaint with the BBB. Hopefully someone with some actual customer service training will see these and respond. I’d stay as far away from them as you can. As others have stated the sales staff is phenomenal but after you sign it’s all downhill! The installers were t great and changed the layout the engineer designed so it would be easier on them and promised it would not effect production but I think it has. Cause we’ve always produced less than what we were sold on. Then all the issues I already mentioned with the system and customer service and lack of monitoring. Be aware!!!

We can never reach the right person for our issue. We had connectivity issues where nothing registered for about a year. Finally that was resolved and now we have leaks in our roof. The person who fixed the box for the connection issue took photos of the leaks in the ceiling and his supervisor also came to the house. We were told that they would file the complaint and we would hear something from the company. That was almost 3 months ago. We can never get through to anyone to answer the phone. I would tell ANYONE I spoke to that this company is not the one to trust for solar panels because when they are trying to get you to sign the agreement they are completely available and accommodating. Once those panels are on your roof they are the exact opposite. No customer service at all on the back end.

It has been 3 weeks that we have been trying to get our issue resolved with Vivint Solar. We have multiple leaks in our roof and need our system removed in order to get our roof replaced. It has been nothing but being on hold for hours and told they would call back which never happens. We have been given the run around and they have refused to give us a supervisor to speak with. They keep blaming covid-19 but they are essential workers and they are the only solar company that fir-load their employees. We have had third party companies offer to remove the panels but Vivint will not pay them for the work. Bottom line, they loose money removing and reinstalling the panels while our house gets damaged. This is unacceptable and a breach of contract! If you read other reviews this was an issue before covid-19 with Vivint Solar.

I have viewed the panels on my roof in they look as though they would done correctly! However I am totally disappointed that they are non functional. I did not know and what's not told that I must wait for two different inspections until they begin to work . I assumed that it would work the day they were installed! I don't think it's right to install the product in then inform me after the fact that I need 2 more inspections and that I must wait to to 6 weeks longer. I don't like surprises like that, especially since I was excited to cut my bill down immediately and not have to wait longer

Everyone was professional and courteous! The rep Mark Estrada was very knowledgeable and a stand up guy! I recommend him to all my friends and family.

I can't even rate this company with even 1 star!! It took over 9 months to have it hooked up! The salesmen were nice (of course) but sales tactics I now see is where we were blindsided. I pay twice if not three times as much as I did with my regular electric company!!!~ I called and they said yes they are working fine!! Yes they are for them that's for sure!! My bill for the last 3 months is well over $800 and I'm not even running any air conditioning. My heat and dryer are gas. Plus I use a wood stove in the colder months. I am beyond upset that I am paying so much for these panels to produce power that I do not even use. This was not explained to us at all... I want these things removed from my roof, but can't because of a contract. They need to do something because we live on a limited income do to our ages... Do not go with this company it's been nothing short of a nightmare

Vivint solar technicians have done a great job with installation. They are highly professional and right on schedule for their work. I am now waiting for the connection.

The process was effortless for us. Our Vivint representatives took care of everything from start to finish......and we got a re-roof with no money out of pocket.

Since I cant reply to Vivint's reply to my negative review, I'll update it here. After posting my review Vivint responded on Tuesday 4/ 28 telling me that someone would be getting back to me within 48 hours to resolve my issue. It's now Monday and almost a week later and I still have not heard from anyone. this is the 4th time I've gotten that exact response except this time I have it in writing. At this point I'm going to be contacting the BBB for unethical business practices as they advertise the referral fee on their website. All I'm looking to do is collect my referral fee for my neighbor whom I referred and who did have a system installed. It's been over 6 months since his system has been up and running and I can't get anyone at Vivint to answer as to why I haven't received my fee nor will they acknowledge it's in the works. I worked with my snake oil salesman Zach A to convince my neighbor to have it installed and was promised that if he went with it I would get a $500 referral fee. After the installation I couldn't reach my scam rep, I'm guessing he pocketed my $$$. I've spoken with the Customer Satisfaction team 6 times and every time I call, we start over from the beginning. Their service after the installation is horrendous, just look at their reviews, it's obvious. STAY AWAY FROM VIVINT!!!!

SAY NO TO VIVINT! I had mine installed in 2015---well it should have been, but it took ONE year to get it complete. I have been satisfied with the overall service of it, however the price of electricity will cost you more than you think and they continue to go up in price 2.9% each. My bills keep going up each year. WHAT I HATE about Vivint is that the salespeople LIE to you, I NEVER received a contract and when I tried to have the panels removed to put on a new roof after 4 years, they told me that I had to PAY $1700!! This company will RIP YOU OFF anytime that they can. They are completely insensitive to customers needs! It is no surprise to me that they have a 41% 1 star review rate and many of these folks would have given ZERO starts. What company wants to be in this position?? They really don't care at all. *Sidenote: They told me that the removal would be delayed because of Covid-19. When I pushed the woman farther, she said that "yes, they are still installing new solar panels, just not removing them". Of course, makes complete sense since they make the BIG bucks from the install.

Taylor was an amazing rep of the company. Knowledgeable and confident in the product. Super helpful and present with every step of the process. Just absolutely amazing guy.

install the solar on top of my house in December 2019 and were supposed to have it inspected and has not called me and just kept sending me reviews to review them and when I called they told me that they will be out to upgrade my solar electrical box in January and did not show up or call and now here it is April 2020 and still hasn't finish the work but started taking money from my Bank account while I am still paying Edison company for electricity and was told my solar wasn't even on. Edison told me Vivint hasn't even requested an inspection and they cannot turn on the solar until the inspection is done. Had family that were interested in solar but not would recommend ViVint. Solar. Bad customer service on phone.

Terrible customer service. They would say "I'll have to email my team leader or supervisor"...No! Put them on the phone now! Unwilling to give me a name/number. They allow their salespeople to negotiate kwph rates in exchange for rebates, but when it's time to pay, they say "prove it". How convenient that that part is left out of the contract! They want me to hunt down the salesman who earned extra commission for jacking up my rate. Why are the rates negotiable in the first place! If you give your salespeople that kind of power and latitude you better be able to back it up because they represent your company!!! If I could, I would cancel the service and tell them to take the system back on principle alone, but I'm on day 100 or so, past the 90 day limit. I will NOT refer this company.

Couldn’t be more pleased with Vivint! Savings has been excellent! Service exceptional! Convenient to communicate and follow. Keep up the good work.

Initially pleased with the "no money down" lease and Solar performance. Only to find out later that solar should not have been installed before roof replacement. Now that roof replacement is necessary, thousands of extra $$$ are required and contractual agreements are ignored. Scheduled remove and reinstall was cancelled after full payment had been made. Nothing more than "until further notice" for future scheduling. Request for additional panels on reinstall was denied. We are still making monthly payments and have already paid for remove and reinstall. Absolutely no cooperation and very little communication from Vivint. Hind sight is 20/20. We should have gotten a second mortgage and paid for a system from Costco up front. Update, Vivint has cancelled the removal/reinstall of the Solar System that should not have been installed on our damaged roof in the first place. Roofing Company is scrambling for options. Vivint is "No Show" with no communication.

We had solar for twenty years in our home which we owned and paid for. We never had a problem with it. It no longer was producing enough electricity so it was time to replace it. Vivint Solar came to our door and had an offer that seemed good. We went with them and it has been a nightmare since. They sent a man to remove the old system off our roof. He charged $1500.00 to remove them. Vivint only reimbursed $1000.00 and we had to pay $500.00. This roofer has since disappeared. He also left 168 holes in our roof which were not repaired or sealed. The first rain storm our living room and bedroom leaked badly. Vivint sent a roofer to finish the job. He told us the whole system should be removed and redone because of poor installation. Our living room still leaks. The mess on the roof with nuts and bolts and metal are still on the roof. It took months to finish the insulation and to get it activated. We now have two electric bills. One from Vivint Solar and one from Southern California Edison. Our bills have never been higher. Even if no electricity is used for a month you still get a bill from Vivint Solar. You pay for electricity the panels produce not used. Our Vivint Solar was broken and not working. Suddenly we were receiving even higher electric bills. The solar box in the garage had to be repaired. How long the system wasn’t working is not known. One year later at the end of Edison's settlement charges we received a $1722.40 bill. Our neighbors have all received rebates from Edison with other solar companies. We are in a contract for twenty years with Vivint Solar. I wish there was a way to remove Vivint Solar from our home. We were misled on how the system and their program worked. Poor customer service, poor service and misleading the buyer about their product there should be a way to terminate the contract. Do not sign up with Vivint Solar.

Vivint Lease Issues: I thought Vivint was one of the better solar companies so I decided to give them a shot at my business. What I found out with their leasing program was a major disappointmet to me. There are numerous lease language issues. I will hit the top eight. 1. They like to push the 10 cent Kwh program as it makes the initial delta between the lease payment and your APS bill look better. Don't do it as it carries an escalator of almost 3% every year. When you go to sell your home buyers will shy away from leases with escalators. This was told to me by a top real estate agent in the area. Also, in just ten years you will be paying 13 cents per Kwh, and 18 cents by year 20 . Take the flat 12 cent option if for some unknown reason you choose Vivint. 2. The sales person told me in his presentation that I would receive an expensive battery backup system at the end of year 10. Well, if you look closely at the lease its their choice of a battery system or $1,000. Which do you think you will get? 3. The sales representative told me that golf balls breaking a panel are covered by Vivint. The lease says that is not true. 4. Section 22 Disconnection of the lease says that if for some reason they have to turn off the system its ok for them to do that. However, you still need to make your payments! 5. The sales person will tell you that they have a great guaranteed output that pays you if you don't hit the Kwh target. Well, take a good look at the actual guarantee in Exhibit A, and you will see that in year one it is 95%. However, each year the number drop by 1/2%. So, by year 20 the "guarantee" has dropped by 9%! This is an amazing 13.6% less then what they say the system will produce. This is no guarantee in my mind. 6. In Section 2 End of Terms Options you will find that at the end of the lease if the system is removed they do not guarantee that the roof penetrations will be sealed. 7. In section 3 Payment and Lease (d) you have to read carefully. After a year if the system is producing more than 5% then the Kwh they estimated THEY have the right to adjust the documents to kick up your payment. So you pay 12 cents for excess energy, and APS pays you only 10.4 cents. The other negative is that on the flip side you don't catch a break till the system under-performs by 10%! This is double what works for them. 8. For an Act of God (Force Majeure) in Section 6 you will need to pay for repairs while you continue to make your lease payment. Other solar companies do this, but just know its a risk of putting up solar. There is more, but these are the low-lights. I would never recommend Vivint to anyone. I pointed all of this out to them, and asked for language changes. However, they don't make lease language changes. Of course they don't the document is all about them.

When the guys came up to put the solar panels up, they were nice but they did a horrible job. Before they left I went out to look at the panels and all of the metal flashing that they attach the panels to were all buckled and bent, to the point of where the paint was coming off. It looked so trashy on my almost brand new house. I was very upset that the work was so trashy. I talked to them and they weren't very happy that I was wanting them to fix it. But they got back on the roof and tried to replace the metal flashing. But after seeing the job they did right where it is super visible, I am really upset thinking about the job they did where I can't see it. I now feel like my roof is probably going to leak.

One of the things that were important to us was service AFTER the sale. Vivint says you must have a broadband connection because the system is being constantly monitored, and they will call YOU if there's an issue. Our system was down for a week before I discovered it myself. Now they say it is our responsibility to manage our system! Also, the tech that came out said there are only TWO SERVICE TECHS for the entire state of Utah! What happens the next time there's a hail storm? They also say that everyone that comes to the home is a Vivint Employee and they don't sub-contract. Which means if there is a hail or wind storm, it will be months (or years!) until they can get around to fixing my system. They misled us throughout the process.

Would NEVER recommend this company. Vivint Solar stated installation of panels would cut our electric bills in half: year to year eleven month comparison shows an increase of about $48 certainly no savings ; according to supervisor there is not a guaranteed saving for any customer Company stated could not add panels as Nevada Energy would not allow for one year (their analysis when I called several months ago in regards to my energy bill showed I needed additional panels); called NV Energy and found we could add or upgrade when ever; called company back and was told they would submit paperwork to install additional panels; panels NOT installed and was told today will not add per company policy until installed one year (3 weeks from now) representative refused to allow me to speak to a supervisor then stated she would speak to them and see IF they would talk to me; then placed on hold for 8 minutes Now attempting to sell home and have 2 offers fall through because it is Vivint Solar. Cost to pay off potential energy through end of contract $14000 plus; taking with us is not an option as takes about 10 months for all approvals to get through and we have to pay to move. Feel Vivint Solar used false advertising and statements to persuade us to sign with their company. Purpose of complaint is to make you aware of poor customer service; shady sales tactics, and lack of general false business tactics in order to gain a customer base.

My system was installed on November 6, 2019. I signed up for the system in July. I had to call my municipal inspector to get the system inspected. I did so after a two week delay and the app they provided did not show a request for inspection. My system was approved on December 9th. I was told it would take approximately 30 days for operating approval from my utility. I made my first payment on the loan financing my system on January 8th and my system still was not working. I called customer service and I was referred to a customer service rep who agreed to refung my first payment and several days later I was informed that there was an error in the application to my utility. I have contacted the installer and the customer service rep about the progress in getting my system approved by my utility about a week ago and have recieved no response. I have made my second payment on the loan on February 10th and supplied the rep with my proof of payment. I have yet to hear from anyone as of the date of this rating February 19th. Communication is the key to good customer relationships. I can understand mistakes can and are made but there is no excuse for lack on communication. I am further upset to pay for a system which I do not know will work.

My installation went smoothly. I specifically asked about pigeon infestation because it happened to my neighbors. I was promised a pigeon guard would be installed. If there was a problem vibrant would handle it. Now I have a pigeon infestation and it is a new installation. I called to report the issue and ask the company to make good on their promise. I was told to hire an exterminator and pay for a pigeon guard and I would get a discount for the guard. The call dropped and there was no follow-up. The integrity and business practices are terrible. They do not make good on their promises. I would not recommend the company. The savings are minimal and the cost for pigeon remediation far outweighs the savings. I have pigeon all over my yard it is a health hazard.