error This company may not service all states.

Founded in 2011, Vivint Solar is a renewable energy company based in Lehi, Utah, that sells, installs, and maintains PV solar energy systems.

The company is one of the most talked about solar panel installers in the industry, in part due to its notorious door-to-door sales approach.

Vivint Solar was one of the first rooftop solar companies to offer a power purchase agreement (PPA), which allows customers to pay only for the power the system produces during the life of the contract — often at a lower rate than their electric bill.

However, a potential drawback of the company, according to Vivint Solar reviews submitted to our site by previous customers, is a delay in getting the solar system up and running after it's been installed on the roof.

Go Directly to Vivint Smart Home Customer Reviews

The Good

  • Several Payment Options
  • Warranty Coverage
  • Flexible Moving Options
  • Wide Availability

Several Payment Options

Vivint Solar offers a wide variety of payment options, including solar leases, power purchase agreements (PPAs), cash purchases, solar loans, and PACE financing. Both cash purchases and solar loans allow homeowners to take full advantage of the federal solar tax credit and other incentives.

As mentioned above, Vivint Solar pioneered the solar PPA, which is an option similar to a solar lease in that it allows homeowners to utilize alternative energy and save money on their electricity bill without having to invest any cash by allowing a solar system owned by a third party to be installed on their roof.

Power purchase agreements typically come with long-term contracts and allow homeowners to pay only for the solar panel system–produced power that they use at a flat rate.

With so many payment options to choose from, customers have the ability to take advantage of solar energy with a financing solution that fits their needs and budget.

Warranty Coverage

Vivint Solar offers a number of warranties for customers who select a solar purchase or a solar loan. For example, the solar installer offers a workmanship warranty that guarantees its work will be free from material defects for 10 years.

In addition, Vivint solar panels carry a 25-year linear performance warranty, and inverters carry minimum 10-year manufacturers' warranties.

Flexible Moving Options

Vivint Solar has made it relatively simple for a customer to take care of their solar panels if they decide to move.

Customers will be given four options to choose from if they need to move while under contract with the solar company: transferring the agreement to the new homeowner, pre-paying the remainder of the contract, relocating the solar panels to their new roof at no additional cost, or purchasing the system outright (after six years).

Potential customers should be sure to consult a Vivint salesperson about moving options before signing any agreements if there is a chance they may have to relocate while under contract.

Wide Availability

Vivint Solar is one of the most widely available installers in the solar industry. The company currently offers solar installation services in all 50 states, as well as in Washington D.C. and the Virgin Islands.

This wide state availability increases the company's reach and gives a greater number of people the opportunity to reap the benefits of solar power and clean energy with Vivint Solar.

The Bad

  • Annual Price Increase with Power Purchase Agreement
  • Permission-to-Operate Delays
  • Questionable Sales Tactics

Annual Price Increase with Power Purchase Agreement

It should be noted that Vivint Solar's PPA typically requires customers to sign into long-term contracts and be subject to a pre-determined price increase that is meant to account for the inflation of the cost of electricity year-over-year. This insures that the company still makes the same percentage proportionately.

With Vivint Solar, the price increase is currently set at 2.9 percent annually.

Permission-to-Operate Delays

While Vivint can install a solar energy system within a day, some customers have encountered issues with getting the system up and running. In fact, customers on our site have reported that it took three to six months to get their solar system running after the solar panel installation was complete.

Although this issue pertains more to the time it takes Vivint Solar to get permission-to-operate approval from the city, some customers have described Vivint Solar's customer support as being unresponsive and lacking quality customer service throughout these delays.

Questionable Sales Tactics

Vivint Solar utilizes a door-to-door sales approach to market its solar system. While this isn't necessarily a bad strategy, several consumers have reported dealing with a sales rep who wasn't entirely upfront with them, provided incorrect information, or was overly persistent.

The Bottom Line

Vivint Solar is one of the largest rooftop solar installers in the United States and offers multiple financing options to help consumers of all budgets take advantage of solar power. Vivint Solar also provides customers with multiple moving options.

However, some Vivint Solar reviews left by consumers on our site have mentioned questionable sales tactics and poor customer service from the company after system installation. Additionally, PPA customers are subject to annual rate increases.

User Reviews

Star Rating

3.2
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1,074 Reviews

Review Breakdown

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40%

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Daniel Colson

April 18th, 2020 Woodbridge, VA

I was very satisfied with the installation crew and their coordinated team effort to install the panels and the hook up. Everyone had their own part to do and the did it professionally took the time necessary to get it done right. When they arrived I consulted the the electrical connect specialist for the location of the disconnect switch and other outside box. Since we were planning to have a 4-seasons room the boxes had to be installed on another part of the house. After advising what we were planning, he took action and did exactly what was needed. His work was extremely precise and was aesthetically pleasing. The team cleaned up very well and it was a pleasure to see a team work so well together.

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Reply from Vivint Solar

Apr 28, 2020

Your review brightened our day, Daniel! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!

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Chett Boxley

April 4th, 2020 Park City, UT DETAILS arrow_drop_down
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Great product! It is working well, and my electric bills are practically gone! Love it

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Reply from Vivint Solar

Apr 28, 2020

Wow, way to go Chett! We're so happy to hear that your clean energy is making a positive impact. Thank you for choosing us as you do your part to protect the planet. Keep up the good energy!

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Steve Byers

January 13th, 2021 Costa Mesa, CA

The only part of the process was the initial contact and home evaluation. Very clear understanding of the cost savings as well. The scheduling of the panel installation took three months. we were told the delay was due to the merger of the two companies tiers, the increase in demand and shortage of installers. Not good news for us. When the crew came, the one day installation took three days, spread out over four days. Some excuses about communications, blah, blah. Finally, the date to upgrade our panel came. One person showed up for what was clearly a two person job. He couldn't do it so more calls to the sales rep and his boss to get this part done. I still don't know when this whole process ends so I can cut the cord with SCE.

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Reply from Vivint Solar

Jan 15, 2021

Oh no, Steve! We are sorry to hear that the preparation process is taking a long time. Please send your address and review to [email protected] so we can look into this. Thank you.

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Christine Coutu

January 12th, 2021 Ashburnham, MA

So far so good. The salesman has kept in touch and was easy to get in touch with. The installation went very well. They arrived on time. They were friendly and mindful of our property. The installation was very fast for such a large job. The installers work feverishly to complete the job and to clean up. As far as the performance of the panels we shall have to see. We are not completely connected yet. We are waiting for inspection.

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Reply from Vivint Solar

Jan 14, 2021

Thanks for your review, Christine! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part! We hope you continue to enjoy the benefits of clean energy for many years.

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Juscelino

January 11th, 2021 Union, NJ

Great sales rep and smooth and easy installation thanks to fedra ferro and her team. Made sure I got the most out of my solar energy

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Reply from Vivint Solar

Jan 11, 2021

Thanks for your review, Juscelino! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!

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Matthew Abate

January 8th, 2021 Rockford, IL

So far everybody I’ve interacted with has been able to answer all my questions in a very short amount of time. The installation crew showed up rt at 0800 and knocked the job out. The crew was very knowledgeable and efficient. I would like to give another review 6-8 months from now, after the panels have had some time to produce some energy.

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Reply from Vivint Solar

Jan 11, 2021

This is awesome, Matthew! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

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Kim Vrzal

January 8th, 2021 , DETAILS arrow_drop_down
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We have had our panels, which we had 35 installed on our home which should be producing 120%, since the fires in California summer of 2020 they have been producing at if we are lucky 30%. Before the electricity was shut down last August we were generation more than we were using from the Electric Company, since then all our credit as been depleted and we have owed over $200 for our electric bill, we were told since we had so many panels that we would always be producing credit. I have contacted them 4 times to just have a tech come physically check our system to make sure everything is working properly, they continually tell me that we are producing at over 100% and that everything is fine. If we were producing over 100% we would not have to be paying the electric company. So frustrated, obviously they do not care about their customers.

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Reply from Vivint Solar

Jan 11, 2021

Oh no, Kim! We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and review to [email protected] so that we can look into this. Thank you!

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Rocco

January 7th, 2021 Bay Shore, NY

Very happy with the installation of panels Very happy with Cliff our initial contact that kept us fully informed along the way..thanks Cliff!!! Much appreciated!!!!

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Reply from Vivint Solar

Jan 08, 2021

Thanks for your review, Rocco! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!

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Gitanjali Patnaik

January 5th, 2021 Los Angeles, CA DETAILS arrow_drop_down
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If I could give 0 stars I would as rating. In August 2020 when we were working with account manager Brittany H everything seemed to go smooth and after we made a full payment the installation of the panels happened in November after approval of association paperwork etc. After the solar panels were installed we have not been able to reach Brittany . She will not reply to email or a phone call and has blindsided us. We need to get our system activated in order to get benefit. Right now we are still paying EDISON . We went through COSTCO because of their great reputation but after this I would not recommend VivintSolar/SUNRUN to anyone. They keep you hanging. I have tried to call customer service twice and they will put you on hold and say we will call you back in 2 days. Guess what, no one calls back.....Really bad experience , do not go with the company

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Reply from Vivint Solar

Jan 05, 2021

Oh no, Gitanjali! We are sorry to hear that the preparation process is taking a long time. Please send your address and review to [email protected] so we can look into this. Thank you.

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Jaime Jazmin

December 31st, 2020 Sacramento, CA

The men came on time as scheduled, did their job and left. Would have been nice if they even said bye. I thought they were just on lunch break. But not a problem.

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Reply from Vivint Solar

Jan 04, 2021

We're thrilled you had a good experience, Jaime! Thanks for taking the time to share your feedback. We really appreciate hearing from you. Thanks for playing such an important role in our solar community.

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Hailey Aguirre

December 30th, 2020 Vista, CA DETAILS arrow_drop_down
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The install process was great. The entire team was extremely professional, courteous and got the job done quickly.

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Reply from Vivint Solar

Dec 31, 2020

Thanks for your review, Hailey! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part! We hope you continue to enjoy the benefits of clean energy for many years.

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Shirley Weaver

December 20th, 2020 Spring Valley, CA

The guys was really very helpful the work was fantastic and the cleanup was fantastic

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Reply from Vivint Solar

Dec 28, 2020

Your review brightened our day, Shirley! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!

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Kay

December 17th, 2020 Santa Ana, CA DETAILS arrow_drop_down
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This is a beyond horrible experience that you are signing up for for 20 years!!! Most importantly on top of all the other issues - My bill went up 3 TIMES!!! AND I am still getting a bill from my regular company. There is absolutely no way to resolve anything with vivint solar. They never return your calls, customer service reps lie all the time and never get anything done.

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Reply from Vivint Solar

Dec 21, 2020

We appreciate the feedback, Kay. We're sorry to hear this. While savings will vary widely based on your usage, location, etc. we definitely want to make sure you're getting the most out of your solar system. Please send your address and review to [email protected] Thank you!

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V Alejandro

December 15th, 2020 Escondido, CA

The installation was done quickly and went smoothly. However, I was told that the inspectors will be coming over in a week or 2, But it has been almost 3 months, and nothing has happened since the install. I have texted my sales agent, Matt L, and he said he will find out what's going on. I haven't heard back from him. I would appreciate if someone got back to me about updates on this.

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Reply from Vivint Solar

Dec 16, 2020

Oh no, V! We are sorry to hear that the preparation process is taking a long time. Please send your address and review to [email protected] so we can look into this. Thank you.

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Ellen Troy

December 13th, 2020 Piscataway, NJ

From the initial Contact with Cliff D to the instillation of the panels the process was made very easy. Cliff was amazing in explaining the process and answering all our questions. We couldn’t be more please with the company

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Reply from Vivint Solar

Dec 16, 2020

Thanks for your review, Ellen! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part! We hope you continue to enjoy the benefits of clean energy for many years.

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L Mar

December 9th, 2020 Frederick, MD DETAILS arrow_drop_down
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I am so frustrated for the past 2 years my panels have been experiencing issues my panels had not worked for 3-4 months they sent someone out they worked for 1 or 2 months and stopped . they sent me info to troubleshoot the system! POOR CUSTOMER SERVICE!!! I asked to be compensated for the months that they had not worked they asked for a year worth of utility bills which I supplied them with small credit given not even a month or two. I called today to inquire again because my panels are not working! why are you billing me and I have not generated nor is my system working?? It's a scam you are stuck in a 20-year contract which we had no Idea we are leasing for 20 years !!! do not use this company they don't give straight answers our salesman has left the company because of the terrible practices. We were told we would save so much money we are not saving because we are paying the electric company and Vivint. Please RUN the salespeople lied to use offered rebate and in the end, we are the loser stuck in a 20-year contract of nothing! We were told we would have so much energy, we would always be banking and storing energy for the winter months supplying our neighbors helping our community NOT TRUE.. our home sits in direct sun.

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Reply from Vivint Solar

Dec 11, 2020

Oh no! We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and review to [email protected] so that we can look into this. Thank you!

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Phillip

December 8th, 2020 Potomac, MD

Totally seamless, totally painless, incident free!

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Reply from Vivint Solar

Dec 09, 2020

Thanks for your review, Phillip! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!

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Hoffman

December 5th, 2020 Rockford, IL DETAILS arrow_drop_down
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I got scammed by this company!!!! I was sold a bag of goods by one of their used car salesman!!!! Since installing these on my roof, I am paying MORE per month than I was previously!!! DO NOT USE THIS COMPANY FOR YOUR SOLAR PANELS!!!! I REPEAT, DO NOT USE VIVINT SOLAR!!!!!!!!!!! Also their customer service is fn junk!!!! You have been warned!!!!!

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Reply from Vivint Solar

Dec 07, 2020

We're so sorry to hear this, Hoffman. We certainly don't want you to feel frustrated. Please send your address and review to [email protected] so that we can help resolve this for you. Thanks!

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D Fletch

December 5th, 2020 Burlington, NJ DETAILS arrow_drop_down
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Do not do it! It is a scam! You will sign your life away! Vivint Solar (also called SunRun) is a company that will woo you into thinking they are customer-oriented, responsive, and helpful. Their sales-team is on the ball, ready to get you to sign their contract. When they talk you through the contract, it looks like a win-win situation. This is what they tout: "No up front cost! You pay less per kwh than your local utility company! It's a win-win for the environment and for your utility bill!" I was so ready to do my part for the fight against climate change and start using solar energy, plus get a huge discount on my bill, but I did not read the fine print of the contract. You will sign your life away by signing this contract! Do not do it! Once you have signed their contract and the solar panels are on your roof, they forget about you. . Customer service is unreliable and unable to do anything for you. Managers are unhelpful and never call you back. They use stall tactics. Here is the reality: 1) Your utility bill does NOT go down. It goes UP. Read the fine print! You have to pay for all of the energy your solar panels PRODUCE. Not the energy that you CONSUME. So, if you live in a sunny climate, your panels are going to be constantly producing energy. You will PAY for this energy! Even if you are away on a trip, not using any energy. It's not what you consume, it's what the panels produce! 2) They say they will never place a lien on your home. Guess what? They not only placed a lien on my home, they placed TWO liens on my home! 3) You have to pay them for 20 years! And every year you will see a 2.9% increase. Which is way higher than any increase you will see from your local utility company. Eventually, you are going to be paying through the roof for leasing those solar panels from Vivint. 4) Your roof needs repairing? Forget it. This is where their customer service starts to fail miserably. You need to give them at least 30 days notice. You have to pay a fee to remove and reinstall the panels. You can never get a hold of them. Never mind if your roof is leaking. 5) If you move these are your options: a-you can transfer the system to the new homeowner, b-you can take the system with you, at your own expense and provided that your new home is located within their service territory AND where the sun exposure is not less than your current property, c-you can buy the system from them, whatever the price that they set! Bottom line, don't do it! THEY ARE LIARS AND CROOKS

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Reply from Vivint Solar

Dec 07, 2020

Oh no! We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and review to [email protected] so that we can look into this. Thank you!

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Raquel Rodriguez

December 3rd, 2020 Chelsea, MA DETAILS arrow_drop_down
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I had solar panels on the front side of my roof in 2015,and 3 years later was recommended to get panels on the backside of house to save more money(completely false). Now im having leakage on the backside of my house,and they sent out a tech and THEY said its not caused by their panels,its caused by the flashing on the chimney,with is also false I had my chimney inspected,and I had a professional roofer come check out my roof,and its being caused by a one of the screws that went right through my roof of the panels mount when they installed it.vivint is refusing to fix it,and not willing to waive the fee's to have panels removed to replace my roof that clearly isnt caused by chimney.. this company is charging $499 for front and $1650 for backside!!! Total rip off and the worst agreement i have ever done!!! I have started to take legal actions and sent over the contracts,and the roofers statements and photos to my attorney to help me with this problems. I am going to fight to have these panels permanently removed,and recommend anyone NOT to invest in vivint sloar, they are a rip off and you do not save any money,you will deal with headaches for the next 20yrs,if you decide to sign up with them.i am not the only customer going through this,so please look elsewhere!!! Im warning you, do research on this company and save yourself the headaches..I live in the Springfield area in Massachusetts.

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Reply from Vivint Solar

Dec 04, 2020

Thank you for letting us know, Raquel. We have assigned a specialist to reach out to you soon to help resolve your concerns. Thanks!

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IRENE FRAZIER

November 30th, 2020 Columbia, SC DETAILS arrow_drop_down
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I dislike being lied to, I didn't know that this contract was for five years and the sales person gave me a bogus cell number. Now I am having a problem with my roof leaking and I can't get anyone to connect to me to the right department. I've been waiting almost two weeks and I haven't heard from anyone.

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Reply from Vivint Solar

Dec 01, 2020

Oh no, Irene! We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and review to [email protected] so that we can look into this. Thank you!

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Alan Corrao

November 26th, 2020 Las Vegas, NV

I took 2 1/2 months for it to get installed but that was my HOA‘s fault. The installation went without a hitch. And the technicians were very friendly and knowledgeable about what they were doing.

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Reply from Vivint Solar

Nov 30, 2020

Thanks for your review, Alan! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!

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Lynn Holden

November 25th, 2020 Yucca Valley, CA DETAILS arrow_drop_down
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I have wanted to "go solar" for years now, but do not use enough electricity to make it feasible financially. Vivant Solar is changing all this, and I am very happy that their sales rep knocked on my door recently! They have made the whole process very easy and are most responsive to any questions, and best of all, not a penny out of my pocket to get the panels on my roof. I will pay only for power I use, and at a much lower rate than before. What's not to love about Vivant? Absolutely nothing!!

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Reply from Vivint Solar

Nov 30, 2020

Thanks for your review, Lynn! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part! We hope you continue to enjoy the benefits of clean energy for many years.

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Scott Curcie

November 23rd, 2020 Wyandanch, NY DETAILS arrow_drop_down
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Panel caused leak and they won't fix. Customer service reception is horrendous.

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Reply from Vivint Solar

Nov 23, 2020

Oh no, Scott. We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and review to [email protected] so that we can look into this. Thank you!

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Cara Callahan

November 20th, 2020 Moreno Valley, CA

Everyone i had contact with was very nice and helpful Jesse M was awesome kept me update weekly on progress, Miguel who came out on instalation was great and knowledgeable with my questions

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Reply from Vivint Solar

Nov 23, 2020

Thanks for your review, Cara! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!

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Steve Sorrels

November 20th, 2020 Storrs, CT DETAILS arrow_drop_down
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Vivint Solar does what they say they will do. This tells a lot about their corporate character, that, from sales reps to install techs, they honor their word. The sales rep was very proactive throughout the whole process. Cudos! The installation team showed virtually the same care as if they were working on their own homes. Thanks!

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Reply from Vivint Solar

Nov 23, 2020

Thanks for your review, Steve! Our goal is to make going solar easy and enjoyable and we're so happy to hear that you had a good experience with us. Thanks for doing your part! We hope you continue to enjoy the benefits of clean energy for many years.

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Raul Ramirez

November 17th, 2020 Independence, MO

Great experience. Tech walk me around and told me how everything was going to happen . The best part was safety. They had a safety hat for me if I need to go outside. Overall great group of guys

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Reply from Vivint Solar

Nov 17, 2020

Raul, your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.

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Edward B.

November 17th, 2020 Las Vegas, NV DETAILS arrow_drop_down
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Worst decision I have ever made my whole entire life. Please stay away from Vivint Solar. They have the worst customer service and even worst "Executive Resolution Experts". My panels never work like they're supposed to and as of now have been waiting over 60 days for someone to figure out what's wrong this time. according to their contract, we are to have resolutions to issues in a timely manner or else the company is in Seller's Default and should be allowed to break the contract. However, when the company is able to decide what a timely resolution is, you will never win or get them to give you the work required. AND DON'T LET THEM BLAME COVID. This has been an issue since April of 2019. Long before COVID19. Save yourself the trouble and stick with NV Energy. At least when you call NV Energy you get someone from this country that knows the details of your account without having to put you on hold for over 15 minutes to "Check their resources". Stay on the Grid people!

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Reply from Vivint Solar

Nov 17, 2020

Oh no, Edward! We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and review to [email protected] so that we can look into this. Thank you!

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Dinos Makkas

November 13th, 2020 Whitman, MA

Jesse is the best customer service rep I’ve ever spoken with. Very helpful, attentive and friendly!

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Reply from Vivint Solar

Nov 17, 2020

This is awesome, Dinos! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

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Frank

November 12th, 2020 Bridgeport, CT

The communication could be better. The installation company had it scheduled for an interior run when it had to be and exterior run. The process could have been better explained prior to the install instead of relying on emails post installation.

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Reply from Vivint Solar

Nov 13, 2020

Frank, thank you for the feedback! We are always looking for ways to improve our customer's experience. Please send your address and review to [email protected] if you have any questions. Thank you!

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Nezam Etemadi

November 10th, 2020 Sacramento, CA DETAILS arrow_drop_down
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I purchased a new home where I inherited by Vivint solar contract from the previous owner. I signed a contract where my Kw/p rate was 12 cents per Kw. I knew my experience was going to be sub par once I signed the contract and my rep's communication completely fell off. I was told that they're having issues connecting with my system and that I need to connect the system with wifi. I told Vivint that I just moved in and I don't have anything set up yet. I was warned that I would get a full system rate if I don't get my wifi up in a timely manner which is ridiculous. I ended up getting my wifi installed the following week and connected the vivint system to it. I was told there was still some communication issues and that I need to read through a PDF trouble shooting doc to resolve my issue. I read the entire doc and reset the system like I was instructed to. That didn't work and I was told that they would send out a tech that I'd be charged for. I spoke to a supervisor and explained why me being charged for a system I inherited is outrageous, and he agreed. He told me he's going to send out a tech to take a look at my system. I also explained to the supervisor that I'm getting harassed by calls from their collections department because I apparently own $176 for my first month of use which is even more infuriating because I live in the house solo and I'm only here half the time so why would be rate b 4x more than I was expecting. I was then told my rate is 17 cents per kw which is completely false because I never signed anything stating that rate. The supervisor agreed and apologized and told me I'd get a credit back for the $176. I, specifically, asked the supervisor if I'd need to follow up or will someone reach out to me? He said someone would reach out to me after the tech comes out. I received a text stating a tech would come out on oct 8th between 8am - 11am and would that time work for me. I agreed and took the day off work because I really wanted to resolve the issue. The tuesday before the apt, I got another text saying they have to cancel my appointment and need to reschedule and they asked me when a better time for a reschedule would be which is strange. I asked what are my options and 2 days later I got a text response saying thursday oct 15th could work and I agreed. I took another day off and they cancelled on me again through text. They finally came the following saturday and the tech said there's nothing wrong with my system and everything looks okay. I waited for a follow up call like I was promised but didn't get anything. Instead, I got a call for the vivint collections department saying my outstanding balance is over $400 now. I explained the situation and was told this would be handled promptly. Over the next 2 weeks I was called 2-3 times daily from the collections department. I finally called back because the collections people couldn't transfer me the the correct department so I decided to call myself. I spoke to another supervisor that admitted to all the fault being theirs and that he would escalate the issue to a department that handles extreme issues. He also assured me that I would get a credit back for everything. I also told each customer service person and supervisor that my system is running all 4 solar panels and that I would only need 1 because I'm rarely here and I live alone. I was told that shouldn't be an issue but it hasn't happened yet. One supervisor even told me to tell anyone calling from collections to "check the notes and hang up." His name was Carlos G. Fast forward a month later and I still haven't had a single issue resolved. I'm consistently getting 2-3 calls per day from their collections department. I have to answer because I hope one of the calls is going to be a resolution and not about collections. I believe my outstanding balance is over $600 now. I've been apologized to and reassured at least 5 times by vivint customer service and supervisors and they all state the my case if very rare but I find that hard to believe because they've been terrible to work with on every level.

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Reply from Vivint Solar

Nov 11, 2020

Oh no, Nezam! We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and review to [email protected] so that we can look into this. Thank you!

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Robert Ogborne

November 7th, 2020 Scottsdale, AZ DETAILS arrow_drop_down
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I would not and will never recommend Vivint Solar to any of my friends or family. The customer service is terrible. They take several days if not over a week to respond, often respond without enough information to address the issue, require constant followup to get resolution and when you call someone on the phone all the customer service agents are difficult to understand as english is not their primary language not to mention their overall lack of knowledge of their product and services. First issue, I had a period of 2.5 months (between July-September) where my solar production dropped to less than half of what it should have been. When logging into my account it told me that I had a hardware malfunction. I contacted customer support and it took over a week to get a response. The response I got was that they would look into it. I had to continue to baby sit customer support as they did not follow up on the issue. They also refused to send a tech out to look at the equipment to see what the malfunction was. Later I was told it was a firmware issue with the inverter and I had to wait for the manufacturer to push out an update. I suspect the real issue is that my system was performing too well and they scaled back the production so that I won't exceed the predicted yearly production for my system. Second issue, never once was I offered the option about having or needing bird stop installed around the panels. So Vivint didn't install it. Now I have a pigeon coup on top of my roof, the solar panels are covered with bird droppings and the last time it rained it washed off the panels and down onto my back patio leaving a horrible mess. Third issue, I signed a 20 year lease with Vivint for the solar panels which had an agreed upon price per month for each year of the lease. I come to find out after 9 payments that I've been charged more than what I agreed to in the contract. Vivint is unwilling to provide any explanation for the increased charges nor correct the payment to the agreed upon monthly payment. There are plenty of solar companies out there, I recommend finding anyone other than Vivint Solar as I am regretting my decision.

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Reply from Vivint Solar

Nov 10, 2020

Oh no, Robert! We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and review to [email protected] so that we can look into this. Thank you!

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Francelia Ramirez

November 6th, 2020 Whittier, CA DETAILS arrow_drop_down
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This company feels like scam. I get two bills of equal amount. One from Vivint and one from Socal Edison. I called Vivint two times, once each month. The guy confirmed our panels were only working at 70% and he would send someone out. Nobody ever contacted us, or came out. Don't fall for this scam!!!

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Reply from Vivint Solar

Nov 09, 2020

Oh no, Francelia! We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and review to [email protected] so that we can look into this. Thank you!

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Elizabeth cosand

November 4th, 2020 Oakland, CA

The guys were all great, they worked fast and were and steady, great customer service

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Reply from Vivint Solar

Nov 05, 2020

Elizabeth, your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.

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John cameron

November 3rd, 2020 Dublin, CA DETAILS arrow_drop_down
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The customer service is atrocious. When you have a problem, they never get back to you. The rep either didn’t tell me the truth or was not knowledgeable about the company. Their entire way of doing business is deceptive and is geared toward making the most money possible without doing the work to deserve it

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Reply from Vivint Solar

Nov 03, 2020

We're so sorry to hear this, John. We certainly don't want you to feel frustrated. Please send your address and review to [email protected] so that we can help resolve your concerns. Thanks!

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Leslie Scelzi

November 2nd, 2020 Palm Springs, CA DETAILS arrow_drop_down
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Went on line 2 days ago so too soon to tell, although I am pleased with the installation quality. I can say from start to finish it took about 10 months so if you go Vivint be prepared to wait it out.

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Reply from Vivint Solar

Nov 03, 2020

Thank you for sharing your feedback, Leslie. We are sorry to hear that the preparation process took a long time. If you have any questions or concerns please reach out to us at [email protected] Thank you!

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Hesham Shaalan

October 30th, 2020 Westbury, NY DETAILS arrow_drop_down
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Terrible customer service. My roof was leaking under the solar panels. So I called to report it and nothing was done!

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Reply from Vivint Solar

Nov 03, 2020

Oh no, Hesham! We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and review to [email protected] so that we can look into this. Thank you!

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Ye Tang

October 30th, 2020 Waltham, MA

Both the sales and installation team are very professional. They provide satisfactory answers to all my concerns and questions. It is a great experience to have Vivint solar to do my house solar panel. Cheer for them!

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Reply from Vivint Solar

Oct 30, 2020

Thanks for your review, Ye! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!

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Mike

October 30th, 2020 Dorchester, MA DETAILS arrow_drop_down
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They just installed my panels. Great guys, very professional. Nice neat job.

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Reply from Vivint Solar

Oct 30, 2020

This is awesome, Mike! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

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John B Grizzard

October 30th, 2020 Chicago, IL

Very fast and efficient came on time did a great job

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Reply from Vivint Solar

Oct 30, 2020

Your review brightened our day, John! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!

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Deb

October 25th, 2020 Haverhill, MA

Vivint Solar Crew were on time, Friendly, Respectful of property, attention to detail, safety procedures used. Actually my Husband & I rate these guys “Big 10”. Thank you so much 😌

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Reply from Vivint Solar

Oct 26, 2020

This is awesome, Deb! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

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jonathan hopkins

October 25th, 2020 Farmingdale, NY DETAILS arrow_drop_down
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Except for scheduling the installation, crew and Joreen were excellent

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Reply from Vivint Solar

Oct 26, 2020

Jonathan, thank you for leaving us a review! We're happy to hear that you had a good experience with our team! Please reach out to us at [email protected] if you have any questions. Thank you!

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Justin Choi

October 23rd, 2020 Chino Hills, CA

From the start to installation, everyone I've met has been extremely professional and helpful. Our sales reps Don R and Curtis have always answered my calls and questions in a timely manner - never had to wonder what was happening next. The installation team worked hard despite the hot weather in southern California. I do have specific feedback on scheduling. The installation was spread out over 3 days which is fine because it is a big job, but the central dispatch keep saying "4 hours" - which is not the best estimate. Just be more clear with the timetable.

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Reply from Vivint Solar

Oct 26, 2020

We're thrilled you had a good experience, Justin! Thanks for taking the time to share your feedback. We really appreciate hearing from you. Thanks for playing such an important role in our solar community.

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Alex Balce

October 22nd, 2020 Los Angeles, CA

Installers are professional & safety conscious

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Reply from Vivint Solar

Oct 26, 2020

Thank you for leaving us a review, Alex!

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Nancy Perry

October 21st, 2020 El Cajon, CA

Everyone was very polite and informative. They all work protective safety gear and very professional. I would recommend them to all my friends.

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Reply from Vivint Solar

Oct 26, 2020

This is awesome, Nancy! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for choosing us!

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Karena

October 19th, 2020 , DETAILS arrow_drop_down
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Vivint Solar (also called SunRun) is a company that will woo you into thinking they are customer-oriented, responsive, and helpful. Their sales-team is on the ball, ready to get you to sign their contract. When they talk you through the contract, it looks like a win-win situation. This is what they tout: "No up front cost! You pay less per kwh than your local utility company! It's a win-win for the environment and for your utility bill!" I was so ready to do my part for the fight against climate change and start using solar energy, plus get a huge discount on my bill, but I did not read the fine print of the contract. You will sign your life away by signing this contract! Do not do it! I originally found Vivint Solar while walking through Costco. I always trusted Costco products and services, so it didn't occur to me to doubt this company. If I had only read a few of the reviews, I would have known better. Through the Costco contract, I was going to take out a loan and buy the solar panels. However, Vivint Solar convinced me that leasing was the better way to go. They baited me, and then switched me to their lease contract, which is completely one-sided. You can't get out of it! Once you have signed a contract and the panels are up on your roof, there is no going back, and they forget all about you. No more customer service. They just don't care about you anymore. Here is the reality: 1) Your utility bill does NOT go down. It goes UP. Read the fine print! You have to pay for all of the energy your solar panels PRODUCE. Not the energy that you CONSUME. So, if you live in a sunny climate, your panels are going to be constantly producing energy. You will PAY for this energy! Even if you are away on a trip, not using any energy. It's not what you consume, it's what the panels produce! You will see other reviews where people have tried to cover their panels with black tarps, so that they will stop producing energy. But this is in breach of the contract. It states specifically that you cannot obstruct the panels in any way from sunlight. 2) They say they will never place a lien on your home. Guess what? They not only placed a lien on my home, they placed TWO liens on my home! I couldn't sell my house! By the way, a UCC-1 Financing Statement is a lien. It's the same thing. 3) You have to pay them for 20 years! And every year you will see a 2.9% increase. Which is way higher than any increase you will see from your local utility company. Eventually, you are going to be paying through the roof for leasing those solar panels from Vivint. 4) If your roof needs repairing? Forget it. This is where their customer service starts to fail miserably. You need to give them at least 30 days notice. You have to pay a fee to remove and reinstall the panels. You can never get a hold of them. Never mind if your roof is leaking and monsoon season is starting up. If you actually do talk with someone who knows what they're talking about, and has any authority, then it will take 30 days for them to even cash your check. Then they will call you to set up a date another 15 days after that for a team to come remove the panels. It is a pain to get ahold of anyone who can actually help you. By the way, I found out my roof had over 90% hail damage from a storm that occurred before the panels were installed. This means Vivint solar installed their panels on an already damaged roof, even though they told me they did a thorough inspection beforehand. 4) If you move these are your options: a-you can transfer the system to the new homeowner, b-you can take the system with you, at your own expense and provided that your new home is located within their service territory AND where the sun exposure is not less than your current property. c-you can buy the system from them, whatever the price that they set! So, in my case, the new homeowner did not want solar panels from Vivint Solar (imagine that, they actually read the reviews). I could not take the panels with me because I was moving to a location where Vivint did not provide service, so my only option was to buy the panels. I could not get out of the contract any other way. How much do you ask? I had to buy them for $20,000!! This is way higher than if you were to just buy some solar panels on your own. And again, trying to get ahold of customer service and then anyone who could actually tell me how much it was going to be to buy myself out of the contract was nearly impossible. Managers are reluctant to help you and never call you back. I finally called Costco, and they helped me get ahold of someone with authority. Bottom line, if you're going to go with Vivint Solar, only do a purchase contract through Costco, so you have another company backing you up. Do not sign a lease agreement! Read the fine print. Or just don't do it. Go with a different solar company.

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Reply from Vivint Solar

Oct 26, 2020

Oh no, Karena! We're so sorry to hear this. We definitely want to make sure you have a positive experience. Please send your address and review to [email protected] so that we can look into this. Thank you!

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Lisa Brege

October 18th, 2020 Buffalo Grove, IL

Really had a great experience working with Vivint! Stacey was great to work with- very patient, and responds quickly to my inquiries. The only suggestion I have is when I stalling the panels- please try to schedule the whole job I. 1 day. The guys had to come back- on a Saturday but it was early in the AM. Made for a long day- but the guys were also great to work with! Clean, respectful and courteous!

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Reply from Vivint Solar

Oct 26, 2020

Lisa, your review brightened our day! Our goal is to provide you with the best solar service possible and we're delighted to hear that you had a good experience with us as you do your part to keep the earth clean.

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Carol Gerstung

October 17th, 2020 Las Vegas, NV DETAILS arrow_drop_down
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We have your Solid equipment , we need to know who to contact to get our panels cleaned and service our equipment!!!! I cannot find a number to call for service and that was part of our agreement that they would clean and maintain our equipment !! Please help ! Carol Gerstung

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Reply from Vivint Solar

Oct 26, 2020

Hi Carol, thanks for reaching out. Please send your address and review to [email protected] so that we can help answer your questions regarding cleaning and servicing the solar panels. Thank you!

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Jdagossh

October 17th, 2020 Menifee, CA

I am very impressed with your sales reps they are very personable, patient, and educated in the ins and outs of your product. It was an overall pleasant experience. The installers were also polite and Tidy.

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Reply from Vivint Solar

Oct 26, 2020

Thanks for your review! We're so happy to hear that you had a good experience with us! You have enough decisions to worry about, and it's our goal to make going solar an easy choice. Thank you for choosing us for many more rotations around the sun!

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Karen

October 16th, 2020 Bellmore, NY

Absolutely wonderful very professional very neat easy to talk to great group of guys I would recommend them to anyone!!

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Reply from Vivint Solar

Oct 16, 2020

Your review brightened our day, Karen! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider!