Vivint Solar

verified
Vivint Solar Logo

Vivint Solar

verified
Vivint Solar offers multiple financing and moving options

Founded in 2011, Vivint Solar is a renewable energy company based in Lehi, Utah, that sells, installs, and maintains PV solar systems. The company is one of the most talked about solar installers in the industry, in part due to its notorious door-to-door sales approach.

Vivint Solar was one of the first rooftop solar companies to offer a power purchase agreement (PPA), which allows customers to pay only for the power the system produces during the life of the contract.

However, a potential drawback of the company, according to Vivint Solar reviews submitted to our site by previous customers, is a delay in getting the solar system up and running after it's been installed on the roof.

#1 Sungevity Logo Sungevity ›

9.4

Overall
Score

starstarstarstarstar_border
#2 Sunrun Logo Sunrun ›

9.3

Overall
Score

starstarstarstar_halfstar_border
#3 Elevation Solar Logo Elevation Solar ›

8.7

Overall
Score

starstarstarstarstar_half
#18 Vivint Solar Logo Vivint Solar ›

6.8

Overall
Score

starstarstarstar_halfstar_border

The Good

  • Several Payment Options
  • Flexible Moving Options
  • Wide Availability

Several Payment Options

Vivint Solar offers a wide variety of payment options, including solar leases, power purchase agreements (PPAs), cash purchases, loans, and PACE financing.

As mentioned above, Vivint Solar pioneered the PPA, which is an option similar to a solar lease in that it allows homeowners to save money on their electricity bill without having to invest any cash by allowing a solar system owned by a third party to be installed on their roof.

Power purchase agreements typically come with long-term contracts and allow homeowners to pay only for the system-produced power that they use at a flat rate.

With so many payment options to choose from, customers have the ability to take advantage of solar energy with a financing solution that fits their needs and budget.

Flexible Moving Options

Vivint Solar has made it relatively simple for a customer to take care of their solar panels if they decide to move.

Customers will be given four options to choose from if they need to move while under contract: transferring the agreement to the new homeowner, pre-paying the remainder of the contract, relocating the solar panels at no additional cost, or purchasing the system outright (after six years).

Potential customers should be sure to consult a Vivint Solar sales rep about moving options before signing any agreements if there is a chance they may have to relocate while under contract.

Wide Availability

Vivint Solar is one of the most widely available installers in the solar industry. The company currently offers solar installation services in the following 21 states:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Delaware
  • Florida
  • Hawaii
  • Massachusetts
  • Maryland
  • Nevada
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • Pennsylvania
  • Rhode Island
  • South Carolina
  • Texas
  • Utah
  • Virginia
  • Vermont

This wide state availability increases the company's reach and gives a greater number of people the opportunity to reap the benefits of solar power with Vivint Solar.

The Bad

  • Annual Price Increase with Power Purchase Agreement
  • Permission-to-Operate Delays
  • Questionable Sales Tactics

Annual Price Increase with Power Purchase Agreement

It should be noted that Vivint Solar's PPAs typically require customers to sign into long-term contracts and be subject to a pre-determined price increase that is meant to account for the inflation of the cost of electricity year-over-year. This insures that the company still makes the same percentage proportionately.

With Vivint Solar, the price increase is currently set at 2.9 percent annually.

Permission-to-Operate Delays

While Vivint can install a solar energy system within a day, some customers have encountered issues with getting the system up and running. In fact, customers on our site have reported that it took three to six months to get the system running.

Although this issue pertains more to the time it takes Vivint Solar to get permission-to-operate approval from the city, some customers have described Vivint Solar's customer support as being unresponsive and lacking quality service throughout these delays.

Questionable Sales Tactics

Vivint Solar utilizes a door-to-door sales approach to market its solar systems. While this isn't necessarily a bad strategy, several consumers have reported dealing with a sales rep who wasn't entirely upfront with them, provided incorrect information, or was overly persistant.

The Bottom Line

Vivint Solar is one of the largest rooftop solar installers in the United States and offers multiple financing options to help consumers of all budgets take advantage of solar power. Vivint Solar also provides customers with multiple moving options.

However, some Vivint Solar reviews left by consumers on our site have mentioned questionable sales tactics and poor customer service from the company after installation. Additionally, PPA customers are subject to annual rate increases.

View Best Solar Companies

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. For more information on how we rank companies, click here.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify us here.


User Reviews

Star Rating

3.1
starstarstarstar_halfstar_border

792 Reviews

Review Breakdown

5 star
44%
4 star
12%
3 star
2%
2 star
4%
1 star
38%

Sentiment Criteria

Value for your money
starstarstar_halfstar_borderstar_border
Quality of product or service
starstarstar_halfstar_borderstar_border
Customer Service
starstarstar_halfstar_borderstar_border
Company trustworthiness
starstarstar_halfstar_borderstar_border
search cancel
starstarstarstar_borderstar_border
James
May 13th, 2019 Springfield, MA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstarstarstar_border

We have had the Vivint Solar Company install the solar panels on our roof. They only left a half inch at the bottom of the panels. Our roof is leaking everywhere my Dad is bedridden he is breathing in the insulation and dust. Please help us to fix the leak from the solar panels.

Vivint Solar Logo

Reply from Vivint Solar

May 09, 2019

Hi James, We are sorry to hear that you have been frustrated with your experience in going solar. Will you please send an email with your address to [email protected], so we can look into your account? We would like to help resolve your concerns. Thanks!

starstar_borderstar_borderstar_borderstar_border
rick stone
May 9th, 2019 West Yarmouth, MA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Worst company ever. They sold a bogus bill of goods to an 88 year old man, who passed away shortly after. We are selling the home, and have tried for a month to contact Vivant to cancel (as is our right), or even to find out about transferring service. Emails, unanswered phone calls, countless hours on hold and we are absolutely no further than when we started. We are now contacting the Attorney General. I am in real estate, so will make it a point to spread the word about Vivant. Never had problems with Solar City or any other companies for that matter.

Vivint Solar Logo

Reply from Vivint Solar

May 09, 2019

Hi Rick. We're sorry to hear about your experience. We would like to have someone contact you to and help explain everything regarding transferring contracts and other options available. Please send us an email to [email protected] and we can have someone contact you to help address your concerns and answer any questions you have. Thank you!

starstar_borderstar_borderstar_borderstar_border
Debra Wilcox
May 8th, 2019 DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Horrible company! Installed panels on a leaky roof. Said the roof was good for another couple of years, even though I pointed out yellow marks in the ceiling. The day the solar panels were put on, an installer went in the attic, and there was a big hole in the attic roof! Was charged in excess of $3k to have them removed for a new roof. Salesman said $1k. He, of course, denied this. Panels did not work properly. Was months before it was fixed. New configuration. Now I have an electric bill. Never did hefore, During re-installation a tile in a patio table got broke. The installer said he reported it. A tile close to the broken one cannot be found. So now Got have to buy a new table. Hold time is ridiculous, often exceeding an hour. Representatives use the proper, I'm sorry, etc. but appeared apologies do not pay the bills, nor ease my total frustration. The reps are clueless. I finally had a couple of conversations with an escalation rep, who just closed the ticket without resolving any issues, in fact, I did not even have the opportunity to discuss most if the issues with him. He just wanted this put it all back on us, accepting no responsibility for the company's errors. There are too many to list here. Next stop Better Business Bureau, since Vivint is useless!

Vivint Solar Logo

Reply from Vivint Solar

May 09, 2019

Hi Debra. I am very sorry to hear about your experience. I show that you spoke with a specialist yesterday and that he is working with you to get your issues resolved. Please continue to reach out to him and we will do everything we can to help you out. Thank you!

starstar_borderstar_borderstar_borderstar_border
Stephanie
May 6th, 2019 Henderson, NV

Customer service is horrible !!!!! I just installed my panels and I am already dealing with horrible customer service!!! I want these off and do not want to continue my business with this company!!!

Vivint Solar Logo

Reply from Vivint Solar

May 08, 2019

We're sorry to hear you feel that way, Stephanie. We want to help. Please send your address or account number to [email protected], so we can dig deeper into the issues you're experiencing. Thank you for leaving your feedback.

starstarstarstarstar
Maria Thomas
April 29th, 2019 Fresno, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I went solar with vivint in 2016 and love it. I would do it again. PGE charges too much for power and vivint’s Program makes it easy to go solar and save money. Both Vivint and our rep Forrest have been great to work with.

Vivint Solar Logo

Reply from Vivint Solar

Apr 29, 2019

Hi Maria, we love hearing that Forrest took good care of you. Thank you for choosing Vivint Solar as your solar provider.

starstar_borderstar_borderstar_borderstar_border
STEVE BINION
April 29th, 2019 Long Beach, CA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

WORST CO .TO DEAL WITH. ALL REPS AT THIS CO. LIE TO YOU AND GIVE YOU FALSE INFO.THEY GET PAID BY WHAT THE PANELS PRODUCE REGARDLESS IF YOU USE IT OR NOT. BE CAREFUL AND READ CONTRACT. THEY ARE NOT AN HONEST CO.

Vivint Solar Logo

Reply from Vivint Solar

Apr 29, 2019

Hello Steve, we are sorry to hear about your frustrations. Please send us an email to [email protected] so we can look further into this. Thank you.

starstar_borderstar_borderstar_borderstar_border
carl thomas mueller
April 25th, 2019 Webster, MA

1 year since roof panels installed still not connected , with no communication regarding system operation and contract ! carl mueller

Vivint Solar Logo

Reply from Vivint Solar

Apr 29, 2019

Hi Carl. We are sorry to hear about your frustrations and want to look further into this for you. Please send us an email to [email protected] with more information. Thank you.

starstarstarstarstar
Joyce Tucker
April 25th, 2019 Andover, MA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Just put solar on the house electric bill was costing too much money, now cut in half. Used Vivint Solar part of program that would give us a new roof if needed no cost to us! Process was very fast, we met Enos H in March and we are already installed! We had a historical home which had to be approved by our town board and he handled everything for us. Our home qualified to get a system at no cost at a rate much lower than we pay National Grid! If you are looking to take advantage of the free program, or even ownership programs in MA, Enos H is the guy to reach out to. We couldn’t be happier with him and Vivint Solar!

Vivint Solar Logo

Reply from Vivint Solar

Apr 29, 2019

Hi Joyce, we love hearing that Enos took good care of you and that you are seeing the benefits of solar. Thank you for your review.

starstarstarstarstar
Kevin Roberts
April 15th, 2019 Brentwood, NY DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We contacted them no door to door salesman.Vivint did the planing,permits and inspections.All without problems of delays.I would gladly recomend them! We also had no issues with anyone involved with our contract and received a bonus when the system went operational.The best part,our electric bills were cut in half,and with some of the highest rates in the country this was indeed a extremely big deal.This was excellent choice for us.

Vivint Solar Logo

Reply from Vivint Solar

Apr 15, 2019

Hello Kevin. We are happy to hear that you've had a positive experience with us and that you are seeing the benefits of solar. Thank you for choosing Vivint Solar as your solar provider.

starstar_borderstar_borderstar_borderstar_border
Matt Baker
April 9th, 2019 Bakersfield, CA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

If I could give them less than a 1 I would. My panels were installed on June 19th of 2018. As of today (April 8th 2019) I still do not have permission to operate my panels. Vivint tells me they are waiting on PG&E, but after 3 hours on the phone and numerous transfers through PG&E one of the supervisors tells me they still have not received the pictures from when Vivint installed the panels. Even worse, they don’t do anything to try to resolve the problem.

Vivint Solar Logo

Reply from Vivint Solar

Apr 15, 2019

Hello Matt. We are sorry to hear about your frustrations. Please send us an email at [email protected] with your address and we would love to look into this further for you. Thank you.

starstar_borderstar_borderstar_borderstar_border
Timd529
April 9th, 2019 Langhorne, PA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

The correct solar data isn't matching up to my utility bill. I understand that billing cycles are different, but when the utility reports 12 KwH and Vivint gloats about 310 KwH during the same time frame, somethings a miss. Looking over my bill I am charged $0.1323551/kWh. My utility charges me $0.13347/kWh (Generation, Distribution, and Transmission). Saving me a whopping $0.001115/KwH. That's $0.35 savings, if the 310KwH was properly reported. It's not worth it. It's a headache paying two bills every month. Since the correct solar data is not being reported i'm spending more than i would if i was strictly on the grid. I regret putting these things on my roof. Also, the sales rep was shady. He promised $500 in incentives, then the system wasn't big enough and i qualified for only $100. Haven't seen a cent in incentives.

Vivint Solar Logo

Reply from Vivint Solar

Apr 15, 2019

Hello Tim. We appreciate you reaching out to us regarding your concerns. Please send us an email at [email protected] with your address so we can look into this further for you. Thank you.

starstar_borderstar_borderstar_borderstar_border
Janet Correa
April 5th, 2019 Tehama, CA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

We had Vivint Solar install solar panels thinking solar power would be cheaper than paying PG&E here in California. Now we get a power bill from both Vivint AND PG&E and we pay much more than we did before the panels were installed. Also, the solar power system doesn't work without WiFi so that is an additional expense we didn't have before the panels. They also wired our power panel wrong so breakers switch off for no reason throughout the day and night leaving us in the dark. So far they have not fixed this ongoing problem. This is nothing but environmental extortion.

Vivint Solar Logo

Reply from Vivint Solar

Apr 05, 2019

Hi Janet. We are sorry to hear about your frustrations. We want to look into this further for you. Please send us an email with your address to [email protected] Thank you.

starstarstarstarstar
James La Monda
April 5th, 2019 Leicester, MA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We got Vivint about five years ago and it's been great. Our bills are down from past bills. We're paying less then $90 with both National grid and Vivint all year long. The summertime we go to the minus side with National grid. I'm very happy with the salesman, the installers and the electricians who completed the work. I would have no problem recommending them to friends and family.

Vivint Solar Logo

Reply from Vivint Solar

Apr 08, 2019

Hi James. We love hearing that you had a positive experience with the sales representative and our installation team. It is great to hear you are seeing the benefits of solar. Thank you for choosing Vivint Solar.

starstar_borderstar_borderstar_borderstar_border
Rick Pescatore
April 2nd, 2019 Toms River, NJ DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I was told a 7-Kw would be enough to get rid of my electric bill and that the loan would be 25k. After researching I found this price was acceptable. The paperwork they showed me said 35k, I brought this up and the representative assured me it would be 25k on the loan due to 10k that they were going to apply. The loan paper said 25k choice target balance, I was satisfied and the install went really well. After doing my taxes my accountant pointed out that the balance is actually 35k and the choice target balance is just a number you get when you pay 10k within the first year or else it goes up!!! 35k for a 7Kw system?! Really? They are crooks, there is no way I am using them for my next home.

Vivint Solar Logo

Reply from Vivint Solar

Apr 04, 2019

Hello Rick. We are sorry to hear about your experience. We would like to look into this further for you. Please send us an email to [email protected] with your address. Thank you.

starstarstarstarstar
mark haskins
March 27th, 2019 Rensselaer, NY DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We have had Vivint for over 2 years.....no pressure sale and 1 dollar up front. At the time there was the federal tax credit. Our electric bill has been less than half of what it was and at times we have had a negative balance with the power company. We referred three neighbors here in upstate NY and not one person has been dissatisfied. I normally do not leave revues on websites but we are happy with the choice especially after meeting with competitors who were thieves.

Vivint Solar Logo

Reply from Vivint Solar

Mar 29, 2019

Hi Mark. We are happy to hear that you have had a positive experience with us and you are seeing the benefits of solar. Thank you for your review.

starstarstar_borderstar_borderstar_border
Talmadge Michie Smith
March 26th, 2019 Upper Marlboro, MD DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I made a mistake getting Vivint Solar!!! Your customer service is horrendous. I discovered that my solar system was not working at all when I received a bill from my power co. When I first got Vivint Solar I received a call or alert if something was wrong with my system but apparently that doesn’t happen any more. (Apparently my system stopped working in December). When I discovered there was an issue (early February) I contacted you only to be told that I would have to wait almost 1 month for someone to fix my system ( March 5, 2019) then. I received my most recent power bill from my power company for over $300.00! How can you remain in business if the very thing that you are getting paid for from me is the electricity that is generated from my system? How can you tell how much electricity the solar panels are generating to bill me but not contact me if they are not working?? I would think that would be an issue for any business. I think those who own this company have gotten out of touch with their company horrible customer service. Maybe you should go on Secret Boss or Undercover Boss Again. This time focus on Solar. Based on My experience your company’s Customer Service is the Worst!!!! Apple Great, DirecTV Great, VW Great, even Microsoft and my local DMV has better customer service than your company (and that’s saying something). If there is any consolation I think you are just above the VA! The last time my system worked according to your website was March 5th, 2019 it generated 14.2961 kWh, that was when the system was serviced. What is the problem? Why isn’t it working properly? I have very little hope that this email will be returned in a timely fashion (It never has been before). I think that it will be a week at least before I get a response. But I dare you to prove me wrong. I’m guessing that no one will get to service me before 20th of April or early May...but prove me wrong, I dare you. I have had an exposed plastic tube from the roof (I’m guessing it contains wires) since FallOf 2018. I sent an email regarding this with pictures and it hasn’t be fixed yet. Prove Me Wrong... Talmadge Michie Smith

Vivint Solar Logo

Reply from Vivint Solar

Mar 29, 2019

Hi Talmadge. We are sorry to hear about your experience. Looks like you have been working with our specialist Mike. Mike will continue to work with you to address your concerns. Thank you for your review.

starstar_borderstar_borderstar_borderstar_border
Darryl Kelly
March 26th, 2019 Woodbridge, VA DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I really dont know where to try to begin. If I could have you all come RIP these Solar panels off my home and not be stuck with this 25k bill I most certainly would. There have been scheduling issues and communication issues not once not twice but several times. Even though the app and phone system says you're open on a Saturday you're really not. so getting any type of help is like everything else worthless. So now that we have established the lack of communication let's move on to the safety issues. After these panel were install in January and me complaining about an issue coming from my fuse box, that was causing the lights in my home to flicker was due to them damaging my main breaker switch causing it to arcI really dont know where to try to begin. If I could have you all come RIP these Solar panels off my home and not be stuck with this 25k bill I most certainly would. There have been scheduling issues and communication issues not once not twice but several times. Even though the app and phone system says you're open on a Saturday you're really not. so getting any type of help is like everything else worthless. So now that we have established the lack of communication let's move on to the safety issues. After these panel were install in January and me complaining about an issue coming from my fuse box, that was causing the lights in my home to flicker was due to them damaging my main breaker switch causing electrical arcing. So thanks for putting the safety of my family at risk. Not to mention this issue took over a month to fix really? I can even bring myself to remotely reccomend this service to anyone for fear that their experience would be worst than mine.

Vivint Solar Logo

Reply from Vivint Solar

Mar 29, 2019

Hi Darryl. We are sorry to hear about your experience and want to look further into this for you. Please send us an email with your address to [email protected] Thank you.

starstar_borderstar_borderstar_borderstar_border
Jack
March 26th, 2019 Crofton, MD DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

I signed the usual lease agreement in 2015. price--10.5 KWH. Local traditional company was at 12.5. Local company is now down to 8 and going lower--I still pay10.5 plus small inflation increase. Vivint says too bad--no lease change .

Vivint Solar Logo

Reply from Vivint Solar

Mar 29, 2019

Hello Jack. We are sorry to hear about your frustrations. Please send us an email with your address and we can look into this further for you. Thank you.

starstar_borderstar_borderstar_borderstar_border
Kevin Moriarty
March 20th, 2019 Woburn, MA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Worst customer service department I've ever had to deal with. Makes the cable companies look great. Ordered animal guards for my system because of squirrels. I paid for them in Oct 2017 and they were installed in November. After installation I was told they could not complete the job and someone would contact me by the end of the week to complete the job. Never got a call. I called Vivint over a half a dozen times in the next few months to get the situation resolved. Was hung up on twice being "transferred". Was told by two different reps that I would get my money back which never happened. Shut my system down in April 2018 so they would no longer make money on my system. Finally got a email in September that they wanted to come out and check the system. I told them not to bother unless they were going to finish the animal guards. Finally got a call from a local manager who tried to help me, but once the main office got involved it got worse. After inspecting my system the wiring was damaged by the squirrels as well as a section of the roof. Was told they would come out to remove the panels fix them and the roof and have the system reinstalled. After getting emails about when they could reinstall I informed them no one had come to fix the roof yet and was sent on another customer service nightmare call. After an hour on the phone I was told Vivint was not responsible for fixing the roof despite being told they would do so. Then i was left on hold for ove r15 minutes before I finally hung up. Have requested the number for my local rep, but have not received that yet either. I would never recommend Vivint to anyone. I'm also aware of other who have had nightmare experiences with their customer service. Do not get Viovint whatever you do.

Vivint Solar Logo

Reply from Vivint Solar

Mar 20, 2019

Hello Kevin, we are sorry to hear about the situation that you have experienced. We have assigned a specialist to your account. They will be reaching out to you to address these concerns. Thank you for bringing this to our attention.

starstarstarstarstar_border
LAURA S ALMQUIST
March 20th, 2019 Thousand Oaks, CA

This has been one of the easiest things I have ever done. Josh explained everything from the beginning to end. He comes by the house to check up on the installation and to let us know where we are in the process! Jake was in charge of the install and he was great!

Vivint Solar Logo

Reply from Vivint Solar

Mar 20, 2019

Hello Laura, we are happy to hear that Josh explained the process to you and that he checked in on you during this process. Thank you for leaving us a review!

starstar_borderstar_borderstar_borderstar_border
Janice
March 8th, 2019 Ramona, CA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

BUYER BEWARE: Vivint Solar damaged my roof tiles during installation and is refusing to take responsibility for repair.

Vivint Solar Logo

Reply from Vivint Solar

Mar 18, 2019

Hello Janice. We are sorry to hear about your frustrations. We would like to look into this further. Please send us an email with your address to [email protected] Thank you.

starstarstarstarstar
Dennis Campbell
March 5th, 2019 El Cajon, CA

Fast efficient very pleasant people even in the rain I did a great job

Vivint Solar Logo

Reply from Vivint Solar

Mar 06, 2019

Hello Dennis. We love hearing you had a positive experience with the operations team. Thank you for choosing us as your solar provider.

starstarstarstarstar
Gerald Juniel
March 5th, 2019 North Las Vegas, NV

Charlie and Sean were very helpful and knowledgeable.

Vivint Solar Logo

Reply from Vivint Solar

Mar 06, 2019

Hi Gerald. We love hearing that Charlie and Sean took good care of you. Thank you for going solar with us!

starstar_borderstar_borderstar_borderstar_border
Robert Kupcha
March 1st, 2019 Mays Landing, NJ DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I was told that a $250 referral fee was to be paid to for referring someone to install Vivinet solar. They had it installed in Dec. 2018. I called asked where was my re feral fee was and was told it would be mailed to mailed soon. Here it is March 2019 and still no check. I called 4 times and still could not get an answer to this. I finally received a phone and they asked me if I received my check and if I didnt to call a number. I called and they said they would get back to me. Never called me back. It says on their recording that it is easy and simple to get your referral moneney. It is a bunch of crap

Vivint Solar Logo

Reply from Vivint Solar

Mar 01, 2019

Hello Robert. We are sorry to hear about the experience you've had with receiving your referral check. Please send us an email to [email protected] with your address and note it is regarding a referral check and we can follow up on this for you. Thank you for your review.

starstarstarstarstar
Laura K Rea
February 26th, 2019 Westminster, CA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

When my energy consultant came to our door, I was busy preparing a celebration dinner. At my husbands insistence, I came to hear what he had to say and ended up inviting him into my kitchen while I cooked. My husband and I had created a non-profit that helped businesses integrate sustainable practices into their business and I knew a lot about solar. However we were so impressed with our consultant's knowledge, lack of sales pressure and honesty that we decided to go solar with Vivint. Now, 1 year and 1/2 later I can say our system has done exactly what it was created to do. produce all our electrical needs, protect us from our power company's rate hikes and cut our over head while building equity in our home with 1 regular, unchanging payment for our system. We have had heavy rains with wind the last 2 months and we have had no leaks. We have had a great experience with Vivint with regard to all aspects of the company: ongoing support from our energy consultant, purchase price under the cost of our utility bill, system power production of electricity promised and no electrical problems or roof problems.

Vivint Solar Logo

Reply from Vivint Solar

Feb 28, 2019

Hello Laura. We love hearing that your sales representative provided you with a great experience and that you are seeing the benefits of solar. Thank you for your feedback.

starstar_borderstar_borderstar_borderstar_border
Linda L Pilant
February 22nd, 2019 Concord, CA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

The salesman was very good! Promised everything! Told them before installation that the prime location for the panels had a previously installed pre-water heater solar tank. They assured me that my panels would be installed there and the old solar system would be taken down. They ended up putting my panels on a shady part of my roof! The first year, my true-up in addition to monthly charges and my PGE bill was more than I was paying before installation! I complained and they promised to come out and investigate. Many months passed, another bad true-up bill and finally, new panels were installed ....after I paid $1,000 to remove my old solar system and repair the roof to allow for the new panels to be installed, it has been 7 months!!! They are not activated yet and I call regularly and get responses like "we understand why you are frustrated and will look into the problem and get back to you". No one ever calls, emails or writes to me!! My true up bill will continue to grow as this company does nothing to activate my system. I am very frustrated and am getting close to just asking them to please just send someone out to remove this and let me find a solar company that will help me save money and save energy. I am not a happy customer and feel let down by empty promises. So sad to have wasted my time with this company that does not follow through with contract agreements.....

Vivint Solar Logo

Reply from Vivint Solar

Feb 22, 2019

Hi Linda. We are sorry to hear about your experience. We have created a case to have one of our specialists reach out to you regarding your concerns. Thank you for the feedback.

starstar_borderstar_borderstar_borderstar_border
Mary L. Ragis
February 14th, 2019 Oxnard, CA DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Vivint does not stand behind their work and their customer service is horrible. Last year, our roof began to leak under the panels they put in. We called and they came out, saw the leak was their fault, did some cheap fix and left. Sometime during the installation and repair they broke a number of our roof tiles but told us nothing. This year more rain and the leak returned. This time when we called they blamed the damage on birds! This was without ever looking. The leak was in the same place...it is the same leak! After calling again, they said to send a roofer's estimate. We did, they send us an email thanking us and promising to contact us quickly...they never did. I posted our frustration on their Facebook page where we received an invitation to contact them. We did and received a phone message and email asking for the estimate and our number. Both were provided, however, whenever my husband called him the line would disconnect. The only emails he answered were ones where we said we would contact other review sites and tell them the truth. We did learn that our claim was being denied (again Damage Resolutions NEVER told us this). We were asked to send pictures of the damage. We did. No reply. We have another roofer who has said the damage is too extensive to be due to birds or natural causes. It is due to Vivint's workers. We will be sending his information also. Well it do any good? Based on past performances...no. If only we had known how weak they are. The lease is for twenty years! Buyer beware! We will be contacting every review place we can to get the word out. We are thinking of looking into taking legal action. Read other reviews! See how many people have had a terrible experience! Going solar can be great...just not with Vivint.

Vivint Solar Logo

Reply from Vivint Solar

Feb 15, 2019

Hello Mary. We are sorry to hear about your experience. It looks like our specialist Jason has been working with you to resolve your concerns. Jason will continue to work with you, feel free to direct question or concerns to him directly. Thank you for your review.

starstarstarstarstar
Myah Smith
February 12th, 2019 American Fork, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I used vivint solar to get solar panels about a year ago. They made it very easy at an affordable price. Haven’t had any problems since!

Vivint Solar Logo

Reply from Vivint Solar

Feb 13, 2019

Hello Myah. We are happy to hear that you are seeing the benefits of going solar. Thank you for choosing us as your solar provider.

starstarstar_borderstar_borderstar_border
Mandi Smith
February 11th, 2019 American Fork, UT

Vivint Solar came to our house and proposed a bid that would allow them to own the equipment and me to rent it from them. This option known as leasing didn't really achieve the goal I had with my power bill. That goal was to have no power bill at all. Not pay Vivint for 20 years.

Vivint Solar Logo

Reply from Vivint Solar

Feb 11, 2019

Hello Mandi. We are sorry to hear about your experience. If you have concerns or questions about your system please feel free to email us at [email protected] Thank you.

starstar_borderstar_borderstar_borderstar_border
Amy C
January 30th, 2019 South Hamilton, MA DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

This company is the biggest joke. We have had to call over a dozen times for multiple issues over the last few years. Each time you speak to someone they have no clue what is going on. They must not document each phone call. People on the other end of phone are clueless. Have also gotten several emails regarding the same issues and have responded but still get more emails. We have been quoted one price from one person then another price from someone else. Overall I would love to get these panels off our roof and be done with the company. They certainly are not saving us money and the hassle just is not worth it!! If your contemplating panels, do your research and stay clear of Vivint Solar.

Vivint Solar Logo

Reply from Vivint Solar

Jan 31, 2019

Hello Amy, we are sorry to hear about your experience and we want to help. Please send us an email, with your address to [email protected] We want to address these concerns, thank you for bringing these to our attention.

starstar_borderstar_borderstar_borderstar_border
Rick Uchytil
January 25th, 2019 Santa Rosa, CA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

They are the worst!!!!! Iam so sorry I signed up with these crooks. Ever since I started with them , my true up, has been over a $1000 at the end of each year, while there rep assured me , not to be over 500. First they tell u all looks fine, but staying persitance, they finally fine a problem and have to give me a credit. Talking with a couple of there techs, they said they have never worked for a company with so many complaints!!!!!

Vivint Solar Logo

Reply from Vivint Solar

Jan 25, 2019

Hello Rick, we are disheartened to hear about these concerns. We have assigned a specialist to your account, they will be reaching out to you to address these matters.

starstarstarstarstar_border
Kitty Cha
January 22nd, 2019 Marysville, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Our Rep was great with follow up and everything until we signed the agreement and got our solar. He than avoided us after the solar was installed. He promised us a $500 bonus check for me and my mother in law for signing up with him and that it can take up to 4-8 weeks after our solar was installed, which was fine, but that was a lie. This is the 3rd time we've called in and asked were our bonus check was and all they did was kept resending a new check by mail. Its now a year since we got the solar and still, no check. This is the worst customer service experience I had. The worst part, I referred two friends to vivint at the end of 2018. They also got the same bonus agreement. I hope they don't go through the same thing I went through. I will not again refer anyone I know to them again.

Vivint Solar Logo

Reply from Vivint Solar

Jan 22, 2019

Hello. We are sorry to hear about your experience. Can you please send your address to [email protected] so we can look further into your account? Thank you.

starstarstarstarstar
Sdoop27
January 18th, 2019 North Dartmouth, MA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Thiago stopped by my house early 2018 offering solar, the bills were pretty high with Eversource so I decided to move forward. It’s been a great experience so far. Thiago took care of everything for me, updating me periodically on the process. I’ve had my system turned on for almost a year and saving a good amount. Even recommended Thiago to a good friend who now has solar as well.

Vivint Solar Logo

Reply from Vivint Solar

Jan 18, 2019

Thank you for leaving us your feedback! We’re happy to hear that Thiago did a great job. We appreciate your business.

starstar_borderstar_borderstar_borderstar_border
Arlene Crowley
January 17th, 2019 Enfield, CT

I am very disappointed with Vivint Solar. I have called the company numerous times with questions that I never get a straight answer to. I was promised a lower rate with Vivint than what my electric company has, but it has not been lowered at all. It is not fair that I have to pay more than my electric company has. And I am not saving money like I was told I would. I have more than 30 panels..and my bill is higher now than it was before solar. So I will not recommend this solar company to anyone.

Vivint Solar Logo

Reply from Vivint Solar

Jan 17, 2019

Hi Arlene. We are sorry to hear about your experience. Can you please send your address to [email protected] so we can look further into your account? Thank you.

starstar_borderstar_borderstar_borderstar_border
MS GWATHNEY
January 11th, 2019 Bellport, NY

Agreed to solar placement in August 2018 . They were installed in September 2018 and still are not hooked up. After many calls and loss wages waiting for call backs, broken promises and out right lies; I'm still waiting. As a senior citizen I really feel scammed. They even told me that the Governor 's office was a part of the initiative. They also said that there was a monetary incentive and to date nothing. What's the recourse??? Help!!!

Vivint Solar Logo

Reply from Vivint Solar

Jan 14, 2019

Hello Ms. Gwathney. We are sorry to hear about your experience. We would like to look further into your concerns if you can email us your address at [email protected] Thank you.

starstarstarstarstar
Vivint Solar
January 11th, 2019 Winter Haven, FL

Vivint Solar is a well structured company with longevity. When shopping for solar system you won’t find too many companies that have been around as long as Vivint has. We were recommended to them by a friend who had a solar panel system installed in their house. We received a call from the sales manager he came to our house super professional and explained everything to us and was able to answer all of our questions. We decided to honor there quote and have the system installed. The install team came very professional and did an excellent job installing the panels. We recommend Vivint Solar.

Vivint Solar Logo

Reply from Vivint Solar

Jan 14, 2019

Hi, Thank you for your review and we're glad that the sales and installation teams did a great job! Thank you for your business.

starstar_borderstar_borderstar_borderstar_border
Leor GABBAI
December 31st, 2018 Oceanside, NY DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

This is by far the biggest scam I've ever had the misfortune of encountering. The tactics of this company are the equivalent of old fashioned bait and switch. My husband and I were approached by a door to door Vivint salesman who managed to convince us to schedule an appointment to hear more about the company. At the time of the appointment, he showed up with one of his supervisors and the two of them successfully convinced us that signing up with the company was a no brainier : we would be getting our electricity for significantly less money and helping the environment to boot. At first, as we were going thru the initial enrollment process we were contacted by customer service representatives almost daily to check in on us, or remind us that they are available any time to answer all your questions. The sales rep we met with left us his cell phone number and was in constant contact. All this ended as soon as we completed our enrollment -- suddenly we were faced with dead silence. We were told it would take about 4 weeks to obtain the necessary permits and proceed with the installation. Well, over two months went by and we didn't hear a word from anyone -- no updates or explanations at all. Finally we were able to get thru to someone who gave us a vague excuse about delayed permits and was essentially dodging the issue. A few months later the panels were installed and we received a "permission to operate" notice. When we signed our contract with Vivint we were told we would pay $152 a month, which would automatically be deducted from my bank account. Well, three weeks after we began operating the solar panels, Vivint deducted over $160 dollars from my bank account. In addition we received a full bill from PSEG for electricity as well. When we called Vivint we kept getting the run around. It was always the same story-- we would speak to someone who would look into our file, tell us we were correct and that the amount they deducted was a mistake, but that they needed to escalate this to a supervisor who would get back to us in 5 to 7 days. This was literally the script we received each of the 5 to 6 times we called . And of course , we never heard back from anyone. I posted a negative review of Vivint on another website and within a day got an email and phone call from a supervisor who promised me (in writing ) that the issue would be resolved within 4 days. Well, it's now over 2 weeks and not a word from her or anyone. My husband also called again and asked to speak with a supervisor who promised him resolution by the end of that week and once again never bothered calling or emailing back or taking care of this error. I have taken matter into my own hands and have filed an official complaint with the BBB. Dealing with this company has been a nightmare..the more I've read about other customers' experience the more I realize that this is how they operate as everyone seems to have a similar story to mine. They sucker you in, overcharge despite promising you that you would be saving money, then pull a disappearing act. I warn everyone out there to steer clear of this company.

Vivint Solar Logo

Reply from Vivint Solar

Jan 02, 2019

Hi Leor, We're sorry to hear about your experience. Can you please send your address to [email protected] so we can look further into your account?

starstarstarstarstar
David Foley
December 31st, 2018 Methuen, MA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We have had vivint solar panels for a few years now. We have had no issues with the company or our rep. Enos H is very professional and forth coming with all information in the process. He has followed up with us to make sure we are happy. He helped us when we first went solar as well as when we just added more panels recently. Vivint also checks in to make sure we are satisfied. We recommend Enos and vivint to everyone. We have never had an issue with our roof from the panels.

Vivint Solar Logo

Reply from Vivint Solar

Jan 02, 2019

Thank you for leaving your feedback, David! We’re happy to hear that Enos did a great job and took good care of you. Thank you for doing business with us and we look forward to working with you more.

starstar_borderstar_borderstar_borderstar_border
Marlena
December 13th, 2018 Oceanside, NY DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Like every other review written on here, I was scammed by Vivint as well. The sales rep lied to our faces saying that our electric bill would be $10 a month to PSEG. 3 months later we are now paying PSEG the full amount as well as our lease payment to Vivint. Supervisors will not help in any way and I am considering taking legal action. Seeing all these other reviews, I wish I had read them before I got conned by this horrible company. Vivint is a complete scam and the entire company should be shut down. I don't understand how they get away with lying to people over and over and are allowed to do so.

Vivint Solar Logo

Reply from Vivint Solar

Dec 14, 2018

Hi Marlena, we apologize for the trouble. We want to look into this and do our best to resolve this problem. Please send an email with your address to [email protected] Thank you for leaving your feedback.

starstar_borderstar_borderstar_borderstar_border
Greg Mosho
December 12th, 2018 Farmingdale, NJ DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I had solar panels installed by this company - and within a year and a half they leaked horribly! What this company did was an absolute crime...... my roof was 19 years old - and they NEVER should have put up solar panels on a 19 year old roof........ and SECOND - part of my roof is at a very low pitch - and this is where they leaked - not one panel - ALL of the panels!!! The water damage in my house was horrible! I will give the company this - they stepped up and paid me $5,000....... BUT - I ended up replacing my whole roof - for $12,000 - and years earlier too. Thats another thing they don't tell you of course - solar panels will reduce the life of your roof too! Absolutely DO NOT GO WITH THEM !!!!!

Vivint Solar Logo

Reply from Vivint Solar

Dec 12, 2018

Greg, we apologize for the situation you have experienced. We have assigned a specialist to your account who will be reaching out to you to resolve your concerns. Thank you for bringing this to our attention.

starstar_borderstar_borderstar_borderstar_border
Starvin Arvin
December 11th, 2018 Lafayette, CO DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I am so disappointed in this company. I was very excited when the solar panels were installed on my roof 3 months ago. Since then - nothing. I can't get anyone who seems to know what is going on with getting inspections scheduled, getting documents signed, getting the power company to come and hook up the panels. Nothing. I waste lots of time calling their customer support, who are nice but don't have any answers and don't know when anything will happen. I can't get anyone who can answer my questions about when my system will be operational. Even better, I just made the first payment on the loan I took out to pay for the solar panels, and they are not producing any power yet!!

Vivint Solar Logo

Reply from Vivint Solar

Dec 12, 2018

Hi Starvin, We are sorry to hear that you have been frustrated with your experience in going solar. Will you please send an email with your address to [email protected], so we can look into your account?

starstarstar_borderstar_borderstar_border
Steve
December 11th, 2018 Phillipsburg, NJ DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I'd like to know why every month my billing statement is dated around the 5th of the month and it takes roughly 5 days or more for an email to travel to my house with the bill? That only leaves me less then 10 days to get the bill, write the check and for the check to travel to the west coast by the 20th of the month. Every other business gives me almost three weeks. I think it's time for me to file a complaint with the BBB... I've called the customer service Dept and got nothing but Blah Blah Blah

Vivint Solar Logo

Reply from Vivint Solar

Dec 12, 2018

Hi Steve, We're sorry to hear about your experience. Can you please send your address to [email protected] so we can look further into your account? Thank you.

starstarstarstarstar
Edward M
December 5th, 2018 Hyannis, MA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I started the process with Vivint over the summer. It took about 3-4 months start to finish. My sales manager Thiago was awesome. He explained how the system worked and stayed in contact throughout the entire process. Vivint even covered tree removal for some trees in my back yard. Highly recommend

Vivint Solar Logo

Reply from Vivint Solar

Dec 10, 2018

Hi Edward. We're glad Thiago took good care of you! Thanks for going solar with us.

starstar_borderstar_borderstar_borderstar_border
Chris
November 29th, 2018 Woburn, MA

Had my panels installed a year ago . Still not turned on. There customer service is a complete joke . They totally lie to you . Ask them there name and they will not give you there last name , gee I wonder why. It’s a shame to , the install process was so smooth . The crew did a really good job and was curtious and clean. Main problem is customer service or COMPLETE LACK OF! 20 Year lease with a company like this was not a good idea. Definitely find yourself another company . Oh forgot to mention the referral fee of 200$ I never received . I gave my salesman 3 customers so I should have 600$ , right ? Ya I got 0$ just excuses .

Vivint Solar Logo

Reply from Vivint Solar

Nov 30, 2018

Hi Chris, We're sorry to hear about your experience. Can you please send your address to [email protected] so we can look further into your account?

starstar_borderstar_borderstar_borderstar_border
B.
November 20th, 2018 Gaithersburg, MD DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Improper install of system led to fire in my electrical panel. Over 2 months later. No repairs, countless hours on hold with customer service. All I received after fire is a bill for $43,000 to "buy out" system.

Vivint Solar Logo

Reply from Vivint Solar

Nov 21, 2018

Hi . We're sorry to hear about your experience. Can you please send your address to [email protected] so we can look further into your account?

starstar_borderstar_borderstar_borderstar_border
Richard Dunn
November 16th, 2018 Bensalem, PA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Destroyed electronic equipment because of improper installation. Destroyed roof by drilling holes to find studs.

Vivint Solar Logo

Reply from Vivint Solar

Nov 18, 2018

Hi Richard, We're sorry to hear about your experience. Can you please send your address to [email protected] so we can look further into your account?

starstar_borderstar_borderstar_borderstar_border
ABO
November 8th, 2018 Laurel, MD DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Unfortunately NO stars is not an option. ANyone considering this company,do not choose them. THey are rogues!!!!!!! They will be nice and pretend to be nice while you are signing the contract andbefore the install. It will be a completely different story after. They will MANDATE directly debiting your account without you having any idea how much they will deduct. IFyou do not agree, they will NOT GIVE YOU access to your bills and yet send threatening debt collections to you each time. FOr almost a year, they have blocked online access and refused to send any bills. Instead they willclaim they cannot mail any bills and they also cannot email any bills. you will only have ONLINE access if you allow them to automatically deducting any amount from your account each month. BEWARE and choose another solar provider or keep with your current BGE OR Pepco.

Vivint Solar Logo

Reply from Vivint Solar

Nov 12, 2018

Hi, We're sorry to hear about your experience. Can you please send your address to [email protected] so we can look further into your account?

starstarstarstar_borderstar_border
James
November 2nd, 2018 Springfield, VA

Only had the sales guy come to our door. Me and a neighbor played with him a bit just because he is sales. I actually was the nicer of us two. But the sales guy tried to tell us that the way it works is they take the average of my elec bill today and that will be what i pay from now on to Dominion and any power put back into the grid will allow me to get paid by Dominion. Therefore i only really pay my whole bill about 6 months out of the year while i have the AC on ant the other months i pay my average but also get a check back of about $30 plus per month. He also said they do not charge anything to install or for the materials. All of this is because the government (sometimes state and sometimes federal) requires Dominion to be 15% renewable and this is how they want to do it. All expenses paid by Dominion. My neighbor friend has a unique way of irritating sales people so before they got into it physically (neighbor is 75 at least) the sales guy said he was not going to stay any longer. And that's the interaction.

Vivint Solar Logo

Reply from Vivint Solar

Nov 05, 2018

Hi James. Thank you for your feedback. If you have any questions feel free to reach out to us.

starstar_borderstar_borderstar_borderstar_border
Dianne and Tom Nash
October 26th, 2018 Kearny, NJ

Please stay clear of this company. I cannot even give it 1 star! So A Big 0 it is. 6 years of extremely inadequate customer service to say the least. Sure we saved some money, but the lies, the no show, the leaks on our roof are not worth it by any stretch. From year 1 we've had numerous visits to rectify problems. Only one was resolved. If you call them with a problem they may never call back. We are seniors that are being taken advantage of. We believe our only resource is hiring a lawyer to help us.

Vivint Solar Logo

Reply from Vivint Solar

Oct 28, 2018

Hi Dianne and Tom, We are sorry to hear that you have been frustrated with your experience in going solar. Will you please send an email with your address to [email protected], so we can look into your account? We would like to help resolve your concerns. Thanks!

starstar_borderstar_borderstar_borderstar_border
jeffrey king
October 25th, 2018 Rio Rancho, NM DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

We signed with Vivant. At first our electricity bill was less than average, which was good for us. However after 5 months after install, a total of $640 was debited on our checking account with absolutely no notice from the company. When we talked to customer service, they said it was back pay for the usage we had. This was in addition to the payments for electricity we had already made. After some discussion, it was determined that the error was due to an overcharge. And to make things worse, there was no avenue to return the $640. It would be used as a credit to our account. This is a downright robbery in my opinion. And when a company takes a large amount out of your checking account with no notice, it makes life very difficult to replace the missing funds. Very very unhappy with this way this company does business. I am sure it has happened to others. If i could give it zero stars I would.

Vivint Solar Logo

Reply from Vivint Solar

Oct 28, 2018

Hi Jeffrey, We're sorry to hear about your experience. Can you please send your address to [email protected] so we can look further into your account? Thank you.