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Trinity Solar

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4.8

Overall Score

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Susan Bishop Monson, MA

Our representative, Ethan R., answered all of our questions and explained the benefits of solar eloquently. I was happy to recommend Ethan to my friends and acquaintances to help them save money on electric costs.

4 years ago

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Marci A. Cohen Maynard, MA

The experience was quite positive from the beginning to the end. The only reason why I did not give 5 stars is because when they went up into the attic space, they cracked a bit of the wood that borders the opening to the attic space.

4 years ago

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Peter Vogus Mashpee, MA

Everything went smoothly throughout the our solar process, a special thanks to Brian M. who handled all the paperwork and coordination for permits and all that needed to be done.

4 years ago

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Richard Pavano New Britain, CT

Trinity Solar far exceeded my expectations! Wonderful staff and great customer service. Installation in one day by professional installers. The panels are great and are producing more than I expected.

4 years ago

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Susan maccallum Marshfield, MA

The rep, Brian M., was very helpful. Answered all my questions and very professional. Installers were great- neat and polite. Panels look good and are producing better than expected.

4 years ago

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Marisa Dracut, MA

Dan L. came over our house to introduce himself and to give us his information and to let us know to contact him if we needed anything. He was very professional and friendly we were very impressed

4 years ago

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Nadine Allen Springfield, MA

Trinity solar is a great company. I was very happy i decide to go solar. Ray R. was a god sent, he was very informative, he explains the whole works and now just like he said l started seeing where am saving on my electric.

4 years ago

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Jennifer Calendrelli East Haven, CT

Alexis S. was very helpful and was able to answer all the questions we had he was very resourceful and never left a questioned unanswered he was very respectful and professional...

4 years ago

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Jay Cheshire, CT

Jason G. went above and beyond in every way! The grant program is an absolute no-brainer so we have recommended Jason to both friends and family and will continue to do so!!!

4 years ago

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Milagros Rodriguez Springfield, MA

Everything was explained thoroughly, Ray R. answered all of my questions in great detail. I love the fact that all of my phone calls were returned promptly. Hopefully Trinity Solar can help my daughter go solar.

4 years ago

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Amy Shaw Naugatuck, CT

My Sales rep Doug was great. Explained everything to me and no pressure. It was an easy to understand experience. They we're flexible with me for installation and constant communication via email and phone kept me informed.

4 years ago

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Michael Toro North Brunswick, NJ

The gentleman that came out and installed the panels were professional, had a wealth of knowledge, listened to my concerns, spoke clearly of how the system works and cleaned up very well. Outstanding work

4 years ago

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George Galullo Waterbury, CT

Trinity install us 3 years ago. We have saved more money each year. There was a small leak this year and Trinity came out within 1 day and fixes I, at no cost. Everyone was helpful.

4 years ago

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Chris johnson Hanover, PA

Great company to work with. Cost me nothing to get started . Now I am paying less for my power and helping the environment without any investment or liabilities with that come with solar

4 years ago

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David chavez Manchester, CT

Joshua K was great. He came into my home and with a no pressure sales approach was extrely personable and took the time to explain everything! Bells sales person I have come in contact with

4 years ago

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Ed Busser Williamstown, NJ

Salesman was knowledgeable and went over options that made me feel comfortable. Install team was great. Again knowledgeable and kept me in the loop on what they were doing. Very respectful

4 years ago

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K B Haverhill, MA

Great experience so far with Anthony B at Trinity Solar. Anthony took care of us from start to finish and we are seeing huge savings with our new solar panel install. Keep up the good work!

5 years ago

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Steven Mercurio New Providence, NJ

Great people. Very helpful and keep you updated every step of the way. They make Solar a simple process and with electric rates going up and up now is the best time to get in.

5 years ago

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Greg Miller Marlton, NJ

We had our solar system installed in July 2016 and the sales team, installers and customer support has been awesome. Hats off to Kristian & Brian! They were total solar PROs!!!

6 years ago

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Bill Tierno Voorhees, NJ

After waiting about a month, we finally had our inspection scheduled, only to have their rep show up two & a half hours late. The local inspector could not hang around. Now I don't know when I will get my re-inspecting. I hear that some people have waited 3 months for the panels to be turned on. This was after the panels were installed early.

6 years ago

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paula Watertown, MA

The workers that did the actual install were excellent . very polite and neat.Also the salesperson Anthony was the best.Answered alll my questions than some..always went the extra mile..

6 years ago

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Derik Mount Union, PA

I have had my system for over a year. Our inverter went over 2 1/2 months ago and NO ONE called us. Luckily I checked after getting a larger than normal electric bill. So now not only did trinity wipe their hands clean of us, sunnova has rescheduled on us TWICE!!!! So here is to another month of an extra bill! This is a ridiculous business practice! Trinity sells the system then is done with you. Don’t buy into they will be their for you for the next 25 years. They don’t care about you. Stay far far away!!

10 months ago

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Reply from Trinity Solar

Hi Derik, Thank you for this feedback. Please call me directly, I'm happy to help. 732-607-8757

Nov. 12th, 2021

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Wieg337 Ephrata, PA

It is difficult to answer what the worst part of our Trinity Solar experience was. Between terrible customer service, bullying tactics, gender discrimination, and borderline harassment. Trinity Solar caused $10k worth of damage to our year old deck in our brand new home. It took weeks to have a customer service representative, to reach out to us regarding the damage. She laughed at our $10k of deck damage and stated “I don’t know why your so upset”. An attempt was made to fix the aesthetic damage to the deck, only causing permanent damage. At this point, Trinity denied responsibility. We went up the chain of command and were met with several executives including Russell P. the Regional Vice President. Russell and his colleagues screamed at me over several conversations and denied claims of the damage. Direct bullying and gender discrimination went on for weeks before Trinity decided they would only speak to a lawyer. Needless to say, we had to initiate litigation to try and get our deck fixed. This company is a scam. They have no integrity and have shown zero responsibility behind their employees mistakes.

1 year ago

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Reply from Trinity Solar

Hello, We strive to make sure each of our customers feel valued and we apologize if we did not meet your expectations. Although the staining of your deck is concerning, we observed similar staining on nearby decks of homeowners who do not have a solar system installed on their roofs. With over 65,000 solar system installations, we have never seen minor loose roofing granules stain a deck or that the staining would be exclusively caused by our installation methods. Our experience, coupled with what we’ve seen at nearby properties, suggests the issue you are witnessing is unrelated to the solar installation. Regarding your claim of gender discrimination, Trinity takes these types of allegations very seriously. However, upon investigation into this allegation, Trinity did not learn of or discover any facts that would suggest a claim of gender discrimination. If you feel that there are facts that suggest “gender discrimination”, please provide that information and we will conduct a further investigation. We believe we have made every reasonable attempt to serve you, including an attempt to clean your deck as a courtesy. Ultimately, it was not possible to fully resolve your concerns, which our research shows may be a default in the deck itself. Please contact us at [email protected] if you would like to revisit these concerns and we will be happy to help to the extent possible.

Jul. 21st, 2021

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James Carrington Wilmington, MA

Worst customer service. Three days after the system was brought on-line the system failed. A technician came out three days later and diagnosed faulty wiring from one of the panels. To his credit, he bypassed that one panel and got the systems running (I have 30 panels, one missing doesn't affect much). Two weeks later I had not heard about a replacement, so I called. It seems they lost the repair ticket. It took another two weeks to get the defective panel replaced. I had to call my sales rep to rattle someone's chain and get them to replace the panel. Now, less than a year later, I needed a chimney repair during which some debris dropped and broke another panel. It took ten days to get a technician out to diagnose the damage. Now, it has taken another six weeks to schedule a replacement (still not done). The excuse I'm given is that the "finance partner" must authorize any changes to the system, which can sometimes take several weeks. Right...Several weeks to authorize replacement of a damaged panel, which they have pictures of; a technicians report saying it must be replaced; and an insurance adjusters report from the chimney repair company admitting they caused the damage. Pathetic.

1 year ago

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Reply from Trinity Solar

Hi James, we're so sorry to hear you had a negative experience but your feedback is appreciated and will be shared with management. We're glad to learn that your panel will be replaced tomorrow and our crew will work diligently to turn your experience around.

Jun. 3rd, 2021

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Mary Ann Cassidy Egg Harbor, NJ

I would never recommend Trinity, even though they supposedly pay you for referrals. Here’s the facts, you decide for yourself. I signed agreement on June 19, 2020. Installed panels, in October I paid $12, 945 Installed connection in October, I paid $12,945 Did not receive $1500 incentive as I was told I would. Concierge told me I had to send W9. The W9 was sent in as requested. Paid $814 for permits which was cashed. System supposedly turned on 1/13/21 (7 months after signing contract) 2/4 - Concierge NJ says after speaking with our TREC Manager, Charlotte I was informed your final state application has not been approved yet, however, it was submitted on 1/14. Still No $1500 bonus received System was supposedly active on 1/13/21, but still paying full electric bill. I have not received any benefit for my solar. I am out almost $27,000. Here is the first response when I inquired about receiving a full electric bill in March: I can see your solar system was designed based on your usage in 2020 when we sized your system. If you use additional electricity for the month, it will not be covered by solar, and you will be charged by your utility at a higher rate. Nobody told me I would ever be paying a higher rate. Here’s the next response: we can see your system was recently energized. Solar systems can take 2-3 billing cycles before having a bigger impact on your electric bills. Since the system was energized in January, we recommend giving the system time to accrue credits to help lower your electric bill. You should be seeing a positive impact on your bills in the coming Spring and Summer months. In the lower production months, your system has not been energized long enough to build credits to cover your winter bills. See if anyone tells you it will take several months to get credit for the solar you produce. My advice is to find a company who provides service after you pay your money. Make sure you get everything in writing! Try not to pay for everything up front, hold back ½ the payment, so you will receive better service. Today is March 21, 2021 and I have not received the $1500 incentive.. I am paying my full electric bills in addition to a home equity monthly loan payment for the panel purchase. I was foolish.

1 year ago

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Reply from Trinity Solar

Hi Mary Ann, we are very sorry to hear that your initial experience was less than satisfactory but we do appreciate your feedback. We’re happy we could connect you with a Client Resource Specialist to discuss all of your concerns and expedite a resolution for you. Please feel free to reach out to us at [email protected] so we can revisit your concerns with you.

Mar. 23rd, 2021

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Div Shah Warren Township, NJ

I signed the contract in May 2020 and panels were installed in June 2020 but as of now in mid-Jan 2021, the system is not activated yet. Very old fashioned company where internal sales, engineering, installation, management, customer relation departments do not communicate with each other. I got all different answers for the delays. Most of the time I do not get any response on my request for the status. And sometimes incorrect information were provided without verifying with other departments. Once the contract is signed, panels are installed and get the money from customer, Trinity do not have any interest to complete the project. No one in the company care about the customer once Trinity gets the money. I have called at least 50 times so far to know the status. Neither proper answer was available nor any update on next move was given.

1 year ago

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Reply from Trinity Solar

Thank you for this feedback Div. I'm glad that you were able to discuss your concerns with one of our Senior Directors yesterday. We're confident that your concerns will be resolved shortly.

Jan. 19th, 2021

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Patrick Driscoll Milford, CT

We just received a bill from our utility company for $160.23, which is in addition to the $75 we pay Trinity Solar. Our bill last year at this time was $161.50 . We are FURIOUS! Basically, we are paying Trinity for giving us NO ENERGY at all. When our panels generate extra energy in the summer, guess who receives those profits? NOT US! We will be contacting an attorney this week to see this through. There is no way we will put up with this for the next 30 years. Over the last 6 weeks or so, we have called, emailed our bills and reached out to the representative who sold us this contract. We have not heard back from anyone. DO NOT USE THIS COMPANY!!!

1 year ago

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Reply from Trinity Solar

Thank you for your feedback, Patrick. We strive to offer our customers excellent service, and I’m sorry we missed the mark here. We’re happy to have one of our Senior Sales Managers reach out to you so we can resolve your concerns quickly and make this right for you. Please expect a call soon to discuss.

Jan. 19th, 2021

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Robert G. Palmyra, PA

Trinity solar uses digital signatures to sign contracts issued through DocuSign out of a Houston. When a salesman comes to talk to you, they will ask for you to sign on their IPad or other device. DO NOT SIGN ANYTHING THEY HAVE NOT SENT TO YOU IN HARD COPY! Or THAT YOU HAVE NOT PRINTED OUT IN HARD COPY FROM AN EMAIL AND GONE OVER EVERY DETAIL! ANYTHING!! If they won’t give you a hard copy, or wait until you secure a hard copy, then refuse to use this company . They make a selective into confirming phone call which leaves out important information contained their 34 + page contract which is sent through email. But if an employee makes a mistake and you don’t get that contract, your project will fall in the crack and you will in up the same mess I had, having to go to court to get restitution. They make signing up sound so simple and inviting, but I have had a 13 month battle. My salesman was terminated between the time he signed me up and when the installation began — he did not tell me and neither did the company and it created a major mess for over 13 months with negligent and miscommunication. Responses to your concerns expressed by phone or email are sometimes weeks to months. Check these reviews and also reviews for this company on solarreviews.com. Reading these negative reviews should stop anyone from doing business with Trinity Solar ( the installer) and Sunnova ( the parent Lender company. )

1 year ago

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Reply from Trinity Solar

We are so sorry for this unusual experience Robert but we appreciate your feedback and have used it to improve our Sales training. Thank you.

May. 19th, 2022

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Henry Connahey Egg Harbor, NJ

Was told the panels would cover my electric bill completely and if not they would install more panels. Well guess what, we were still getting high electric bills. So trinity installed more panels and then handed us another lease contract for more money. When I explained that I could not afford more money and asked to remove the new panels. I was told I have pay for the contract with or without the panels. Plus I am STILL! getting an electric bill. Now I pay close to $300 a month for solar on top of an electric bill. And recently the second grid hasn't been working for 3months still waiting for them to fix it! Con artists!

1 year ago

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Reply from Trinity Solar

Thank you for this feedback. We would love the opportunity to look into this for you and conduct a solar analysis. A Client Resource Specialist will reach out to discuss your concerns and work to resolve them.

Dec. 7th, 2020

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thph Gwynn Oak, MD

Unscrupulous sales and marketing I got a marketing call from these guys but claiming to be the US Energy Alliance in spite of being the National Do Not Call registry. I asked if they were non-profit, or government, or a company. They said yes. Not kidding. I asked again. Again the answer was yes. I then told them I could not find them online. After some more inquiry, they said they were Trinity Solar. I posted about this experience on Trinity Solar's Facebook page but they deleted and block my comments. They did not respond to my claims or question that I ask again here: Trinity Solar, why don't you tell us what the US Energy Alliance is and how you're related to them?

1 year ago

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Reply from Trinity Solar

Thank you for this feedback. Please call me at 732-607-8757 so that we can discuss your experience. We do not have a record of this phone call in our system and are assuming it was a third party company, not Trinity Solar. But we'd be happy to discuss.

Nov. 9th, 2020

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James E. Nail Vincentown, NJ

I'm sorry but the experience has taken too long to materialize. I am not happy about that and when the Trinity workmen turned off my air conditioning and did not turn it back on or tell me,; I sweltered for 4 days before I called an HVAC man and he found the problem and turned back on, costing me $170. I expect reimbursement from someone! The Trinity salesman ripped me off on the amount of energy generated for the cost I was happy with. You will definitely be hearing from me in the future.

2 years ago

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Reply from Trinity Solar

Hi James. Thank you for letting us know about your experience and your concerns. I'm happy that we were able to help you, we certainly apologize for that inconvenience.

Aug. 25th, 2020

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Rinaldo Galendez Hartford, CT

That do not keep ,there promisis,as a company,,,the church refrar 3 member and ocording to there anousment,,they say it's $1000 per member,and $100 when they sit with a person and $500 when u refrar a person out of your organization,and $500 for church,,and also the person that gave the speech inside the church,ignored ,ower calls and text,,after 5 months,I had to call,the headquarters of Trinity solar...after that they asked me for my w-9 which I already gave to the person that gave out the speech,,,they did send the money but only $1,750,,,not the $1000 per member,,Al I want to say,,wy anoucing something when u won't keep your promise.

2 years ago

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Reply from Trinity Solar

We appreciate this feedback and will use it for future training sessions. Unfortunately, the church didn't meet the requirements set up for our Communities program but we were happy to pay out for the referrals made.

Aug. 25th, 2020

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Karina Araya New Milford, NJ

I met with Alexander H. the rep, a few days ago. He told me PSEG was charging me 22 cents kwh and he was going to lower it to 15 cents kwh. I told him my roof has 5 yrs of life he said for the first time they won't charge me to remove and reinstalled them again when the time comes to change my roof. He also offered me an incentive of $1,500. He said my monthly bill was going to be $46.00 I gave him my credit card, I signed the docs for PPA, he emailed them to me. I read all 12 pages carefully and look at my last 3 PSEG bills very closely and I didn't see anywhere that PSEG was charging me 22 cents kwh, instead, they are charging me 12 cents, which is LESS than what he was offering me (15 cents). There is nowhere in the documents that say they will remove and reinstall the solar panels when I decide to change the roof, it says they can do it but it will be at my expense. I have decided to cancel this solar panel service, I emailed the rep Alexander H. and never got back to me. I emailed solar support IGS the notice of cancellation and I am hoping they won't charge my credit card. I need a confirmation of cancellation. I will update once I hear from them.

2 years ago

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Reply from Trinity Solar

Hi Karina. We apologize for this as it's not in line with our usual customer's experience with us. We're here for you if you change your mind. Please feel free to contact us at [email protected]

May. 18th, 2022

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Stephen Round Woodstock, CT

Yesterday afternoon my wife and I were enjoying the company of our nine-year-old grand-daughter when I noticed a shiny-new automobile (with no markings or signage) enter our 250 foot driveway. The casually dressed young man parked his car, got out and approached the front door. Thinking that he might be lost or looking for a specific neighbor, I came out and asked if I could help him. He mentioned that he noticed the house was brand new, and wanted to know if I had considered "going solar". I told him that I have had experience with solar and had looked into it in the past. He then asked if I'd be interested in hearing more about the advantages of solar power through a free "in home evaluation" later in the week. I asked what company he represented and mentioned "Trinity". I said I was not interested at this time, but I would take a brochure and/or business card . He then said something to the effect that the company was "faith based" and "green" and did not want to waste resources on printed materials. Right away I knew that there was something fishy going on. I said that, unless he had some printed materials, I definitely would NOT be interested at this time. He again asked I would just agree to a free "no obligation" in-home consultation. At that point, I had to emphatically say that I was NOT interested so he reluctantly thanked me and left. When I came in the house my wife had already dialed the police to find out if this guy was legitimate. Before she was even connected, we noticed a police car heading up the street with it's flashing lights on. My wife handed me the cellphone and, when the police dispatcher answered, I told her my address. She said that she knew exactly why I was calling. Other complaints had already been coming in from my area. Evidently, my neighbors had gotten the same bad feelings about this company that I did. After looking at many negative comments on this site about Trinity Solar (over 35% "ones"), I know now that my gut feelings were "on the mark". My wife and I are senior citizens and would hate to see anyone (senior or otherwise) tricked into being locked into a bad contract that could haunt them for the next 25 years. Sincerely, A Concerned Senior Added 3/7/2002 after Trinity's Reply Let me be clear that I am complaining about the fact that you are sending out salespeople in unmarked cars with no business cards and no printed information about the company. In this day and age, with scammers preying on everyone, how can you not see a problem with this? For the cost of a magnetic sign and some printed material you could avoid this type of problem. It also does not help your company for a potential customer to see over 35% negative ratings on this site. Were these customers helped with their problems? If so, it should be noted in an update like this one. Sincerely, Stephen Round

2 years ago

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Reply from Trinity Solar

Thanks for taking the time to leave your feedback. We have an A+ rating from the BBB and have proudly been in business since 1994. I assure you we are entirely legitimate. We do apologize that someone interrupted your time with your grandchild but this rep did nothing offensive, inappropriate or outside of our code of conduct. In order to qualify homes for a “no out of pocket cost” solar system through state and federal funding we need to do an on-site evaluation to see if a home qualifies. That is why our sales people work in the field and approach homeowners at their place of residence. We also appreciate your concern for senior citizens. However, we do not employ any trickery nor do we lock anyone into bad contracts, unlike your currently utility company. We provide an alternative to your fossil-fuel burning utility with rates lower than what your utility company can provide and, we do it with green, renewable energy. We walk potential customers through the process and thoroughly discuss the pros and cons with each individual customer. Solar is not for everyone and we recognize that. However, we also believe the only way we can combat Climate Change is through people like yourselves choosing a better way to get their energy. After all, you are paying for the electricity anyway. Why not pay for it from a cleaner source. Feel free to reach out to our Client Resources department at (732) 780-3779 x6138 to discuss further. Thank you again for your feedback, we appreciate hearing from everyone we interact with.

Mar. 5th, 2020

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Zora Thomas New York, NY

Trinity Solar is a company who does want they want not the customer. The only tools the installers carry is channel lock pliers. They hammer and what ever else needs done. I was told it would take 2 days to complete and it took 5 months. They blamed everyone but themselves for the hold up. They blamed the borough, the inspectors, myself. Do yourself a favor and pick another company. I made several calls about why they would not install what I requested and was told I was harassing them and they were going to call the police on me. It cost me $18000.00 and I am not happy with the customer service or the product I received. Al .I can say is WARNING use VIVINT they do very nice work. The couple across the street used them and the work they did was done in 2 days and I spoke with the company superviser and he was very knowable not the salesman that came to my home. he was a new salesman and he promised me things that Trinity will not honer. They also blamed him for the problems I had But they were never wrong They said I got what they said I would get. Not a happy customer !!

2 years ago

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Pancho Moreno Roslindale, MA

Bad start. Someone saw the “For Sale” sign on my car and came to inquire about it, so I showed it to him… 15mins later after me taking the time to show him the car, engine, tires, miles, vin number etc. we went for a test drive. We argued the price, I lowered it by 1k …we arranged to bring it to his mechanic for a final inspection. He mentioned that he was working… so he started talking to me about solar panels and ended up making an appointment for someone to come and talk to me about solar panels! He said he works with the government discounts He is I believe Albania and his name is Zejnel he is a Bad Hombre I live in Roslindale thank you

2 years ago

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Reply from Trinity Solar

Thank you for your honest feedback Mr. Moreno. We're going to research this incident and take disciplinary action if necessary. We endeavor to build trust with our customers and it seems we missed the mark here. Thank you for taking our call to discuss your experience, we're always looking for ways to improve. Warm regards and Happy Holidays!

Dec. 18th, 2019

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CHRISTINE MINETT Mays Landing, NJ

We think we may have made a mistake going with Trinity Solar. We have had Trinity Solar since Aug, 2018. Initially there were no serious problems except for delays. This year we were notified in Oct that our system had not transmitting to IGS Solar since Sept 18, 2019 (almost a month). When someone finally came out to look at it, we were told the required part would take a couple of weeks. They would notify us when the part came in. We waited a few weeks and called again. Lo and behold, the part just came in!!! They could not schedule a technician to come out for another2 week or so. When he finally came out on Oct 25, he said he couldn't repair it, he now needed a new communication board which would take couple of weeks. The part came in and again it took a couple of weeks to get a technician to come out. Well, the technician came early this morning, Nov. 22. He did ring the doorbell but we didn't hear it. When we went out an hour later to check, we found the entire system was turned off. WHY COULDN'T HE LEAVE A NOTE ON THE DOOR? We called and left a message for Nicole asking why the system was now completely off and we did not receive a note or phone call. No call back! We called again hours later and were told by Nicole that now the Invertor needs to be replaced. Nicole also told me they don't leave notes on the door when no-one answers. It would take a couple of weeks for the part to come in Then they would schedule a technician to come out. (PROBABLY ANOTHER 2 WEEKS AFTER THAT BASED ON THEIR SOP). I told them this was ridiculous customer service!! Nicole said here was nothing else she could do. BE PREPARED, ANY SERVICE CALLS TAKE WEEKS, PARTS DON'T COME IN FOR WEEKS, ANY THEY REALLY DON'T GIVE A CRAP! Once you have their system, they don't care what you think!

2 years ago

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Reply from Trinity Solar

Thank you for your honest feedback Mrs. Minett, we certainly do care what you think and we appreciate your patience as we've worked to resolve your issues. We're glad that your system is producing well now and hope that we've met your expectations with our customer service. Please keep in touch and don't hesitate to call us if you need anything. Warm regards and Happy Holidays!

Dec. 18th, 2019

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Georgette

I'm paying more than I was when I had just Atlantic City Electric because of the rep and his lies was told no holes in roof trees didn't need to be cut down roof was in great shape and the best lye was if I was not satisfied I could cancel anytime to don't worry just call me I'm 69 and locked into a 25 year lease and my bill's going up everything I asked was told I couldn't have and one other thing I did my research and need so many panels and was told oh you only need this amount of panels and you will generate enough energy and get back money well I found out I only have enough panels to generate 75% not 100% lies all to get you to sign up

2 years ago

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Reply from Trinity Solar

Hello Georgette. Thank you for bringing your concerns to our attention. Someone from our Client Resources department will be reaching out to you to discuss this further with you.

Oct. 17th, 2019

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Terry Hartman Columbia, PA

It was approximately a year ago when we approached by Trinity. The day arrived when the crew arrived and started to unload the panels. Someone inspected our roof and advised the roof needed to be checked further which we did and were advised the roof might last another 7 years and we would then have to pay to have the panels removed while a new roof was installed. So we bit the bullet to have a new roof installed. I actually talked to a Trinity rep and she could hear the banging and she advised the roof needed to 'settle' before the solar panels could be installed. How freaking king long does that take????? No calls no correspondence all this time. I am going to check for another company because of your poor customer service.

3 years ago

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Reply from Trinity Solar

Hello Terry. Thank you so much for reaching out and bringing this to our attention. It sounds like there was an error in communication on our end and we greatly apologize for that. We will have a manager reach out to further discuss this.

Oct. 18th, 2019

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Debbie Waterbury, CT

These gentleman were very courteous, fast and did a beautiful job on my house. This project was done in one day as estimated to me by my sales person.

3 years ago

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Reply from Trinity Solar

Thank you, Debbie! We are so glad that the Trinity Solar installation crews treated you and your home with respect and completed the installation in a timely manner. Please remember to take advantage of our referral rewards program!

Aug. 27th, 2019

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Stacie

The saleswoman was very nice at first and that is about all I can say that was good. We met with her on 2 different occasions. The first was a basic discussion about the program. The second was to discuss if we qualified and what our rate would be. Well we were told it was going to be a substantial savings and then the monthly payment ended up being more than what I currently pay. Why in the world would I sign up for a 25 year lease agreement when the monthly payment starts out at more than what I am currently paying? What a joke. Then when we didn’t sign..the salesperson tried to pressure us into just signing it. I don’t think so!! Glad we said NO to this deal!!

3 years ago

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Reply from Trinity Solar

Hi Stacie, We’re so sorry to hear you are unhappy with your experience. We are known for our exceptional service and regret that we missed the mark in this instance. We’d like to learn more about your specific situation and would greatly appreciate it if you would call us at 732-780-3779 ext. 9347 and ask to speak with Emily. We look forward to speaking with you and working toward making things right.

Jul. 16th, 2019

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AJ New Egypt, NJ

My electric bill has not been over $50 since I went solar! I have an all electric home that was around $350 in the summer Its so nice to have lower bills now.

3 years ago

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Reply from Trinity Solar

Hi AJ, so glad you're happy and we appreciate your review. Thank you!

May. 9th, 2019

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Jeannie Hamden, CT

In Oct a guy came to my door to talk about solar panels. I was interested so set up an appointment to meet with a sales rep. I remember having to leave work early to be at my house in time to meet him, day 1 interfering w my job... no biggie. We discuss solar and the benefits, he assures me he'll be there through the entire process from the beginning to end with any questions or concerns I may have. I then sign some papers and he tells me he'll get back to me. Once everything is approved he needs to return to finalize the sale, I believe he came on a Sat. Once I signed the papers to commit I never heard form him again. One morning a man shows up at my house, no badge, no trinity van just showed up and needed access to my roof from the 3rd floor. I found that to be odd. Before they even start installation you need to have a home energy audit so I call to set it up they only make appt mon-fri 3pm being their last appointment. So now I need to be home early from work for this, day 2 interfering w my job. I believe early Dec my permits were all set and they call to set up installation which you need to be home for since they need access to your electric box, day 3 interfering w work. That particular day it was pouring out, They couldn't get much done but did what they could and I was told they'd call to reschedule. A wk went by I heard nothing. Finally after almost 2 wks I call them asking if they could come finish this. Day 4 interfering w work. They didn't finish so needed to come back and again needed to be inside my house day 5 interfering w work. Finally done sometime in Jan. Now I'm told the town needs to come look at the electric before being approved. Weeks pass before they call to set up an appt. Before the town comes, trinity needs to come back just to make sure everything looks good, day 6 interfering w work. Early Feb the town came and I was told next UI needs to come to switch out boxes or something and yet again someone needs to be home day 7 interfering w work. After a few wks they call to set up an appt for UI. I had a scheduled appt for yesterday afternoon, had someone take time out of their day to wait at my house for them and no one showed up. I called Trinity leaving a message wanting to know what happened and no one returned my call that was 2 days ago. This is a horrible company. I understand that weather and permits played a small role but they weren't up front. If I knew it would take 7mth and 8 days interfering w my work schedule I certainly wouldn't have singed up for this. I honestly wish they'd just come remove the panels. I'm disgusted with the entire process, total nightmare.

3 years ago

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Reply from Trinity Solar

Dear Jeannie, I'm sorry you felt that way. Since you did not include your last name I am unable to have a Senior Manager reach out, but please contact your local Trinity Solar office and request to speak with the Operations Manager. Your concerns are our concerns and will be addressed. Thank you for letting us know.

Apr. 8th, 2019

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Joe Martella Bordentown, NJ

Absolutely terrible customer service. My panel mounts were improperly installed which caused water damaged to ceilings on my first and second floors. I spoke to Kayla N who asked me to send pictures of the damage, which I did along with pictures of the improper roof mounts. Despite being told that someone would get back to me in 24 - 48 hours, is has been two weeks, 3 voice mail messages and 3 emails later and I got no return phone calls or email. I finally was able to get through to someone in their "concierge" customer service this morning who relayed a message from Kayla that she has been "having problems with her email" and I was given another email address to send my pics to. I guess Kayla's phone, voicemail, and answering service were also on the fritz. I will update this review if and when they actually do something about the damage that their improper installation caused.

3 years ago

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Reply from Trinity Solar

Hello Mr. Martella, We appreciate you bringing this issue to our attention. We’re sorry you had such a frustrating experience with regard to your roof leaking, it’s not what we like to hear. A member of our Senior Management staff will be reviewing your account and reaching out to work toward a positive resolution for you. Your business means a lot to us and we want very much to restore your confidence in us.

Mar. 27th, 2019

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Celina Chauvet Uniondale, NY

I have solar panels with Trinity Solar for one year and it’s been nothing but headaches and frustration. Trinity employees are liars, thieves and scammers. Please do not use them. During the one year that I’ve been a customer I’ve had to have my roof repair about four times because of a leak and now the fifth time Trinity is giving me a run around telling me to call sunnova to get a case number.As of today my roof in my bedroom is still leaking. I texted the supervisor and told him what happen but no response. Trinity’s employees are very unprofessional and discourteous. Please do not use this company save yourself the heartache, stress and aggravation. I’m not benefitting from the solar panels at all. I pay $80 each month directly taken from my bank account and still I’m paying over $130 each month for electric bill. Last summer I had very high electric bills over $100 each mont. I complained to Trinity and was told that I need a new meter. For my trouble Trinity offered me $250 but I recieved a check for $150. My next step is to contact the public service commission and Better business Bureau.

3 years ago

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Reply from Trinity Solar

Hi Celina, I'm sorry you're dissatisfied with your solar experience. Your PV solar system is owned by a finance partner so we are obligated by contract with them to obtain their permission prior to any site visits or repairs. The solar contract guarantees production so any deficit in production will be reimbursed to you when the utility company executes their annual true up review.

Jan. 15th, 2019

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Michael Walters Toms River, NJ

I will keep my review to my most recent issue. I own an 18 year old home. Trinity installed our panels in 2015. The contract I entered into came with a 25 year commitment. The installers stated that our roof was in very good condition and stated that they were certifed and experienced roofers. We were never informed by these so called certified roofers that our roof only had a life expectancy of 20 years. They were aware that our home was 15 years old at the time of installation. Why would they encourage me to enter into a 25 year commitment on a roof that wasn't expected to last more than 5 more years? They preyed upon my ignorance. In recent months I've had several leaks during rain storms. All companies that have come out to inspect the roof state that any qualified roofer would have known the life expectancy of my roof and told me that it would have to be replaced long before 25 years. The companies that have recently inspected my roof state that the roof should be replaced very soon as the leaking is a result of normal wear. I contacted Trinity and told them of the situation. They told me that to avoid violating my contract I would have to use their installers. They stated the cost to remove and reinstall the panels would be $6500. I received quotes for a new roof ranging from $7000 to $10,000. When I shared the price of the panel removal and reinstallation quoted by Trinity, all of the company representatives that came out to inspect my roof called that cost insane andd ridiculous. I complained to Trinity and they stated they would do removal and reinstallation for $4500. I understand as a homeowner that replacing my roof in an unpleasant, but necessary responsibility. I find the $4500 fee of Trinity absurd and I feel that they are taking advantage of me. I regret every aspect of my experience with Trinity. I was mislead from day one by their sales representative and the experience has become a nightmare. I welcome anyone to contact me personally and I will share all facts. I encourage everyone to become educated regarding the use of solar energy and encourage everyone to use a company other than Trinity.

3 years ago

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Reply from Trinity Solar

Hi Michael, I'm sorry you're disappointed with your solar experience. I have spoken with our Resolutions Department and they reached out today and left a voicemail. We'd like very much to come to an amicable resolution and earn your confidence. Please return the call at your soonest convenience. Thank you.

Jan. 3rd, 2019

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Kelvin Jonestown, PA

I met with Chris L. A. on Saturday November 3rd to discuss possibly having solar panels and to get more information, at the beginning he was nice and everything seemed to be going good but when he was trying to get me to sign the papers his attitude changed, I didn’t want to commit to something for 25 Years right away, my wife was at work and I wanted to discuss the information I got from Chris with her and we talk about it together before any decision was made, then since I didn’t want to sign he kept telling me I didn’t need to sign cause he gets 7-8 contracts a day, so I told him I’m not educated on solar panels and he told me that Trinity Solar is not in the business to be educating people, I thought that was very rude and that helped make the decision not to go with the company. Very horrible experience. I said that Trinity Solar should not be advertising for a free quote with no obligation to sign anything.

3 years ago

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Reply from Trinity Solar

Hi Kelvin, it is certainly understandable that you would want to consult your wife regarding such a decision and take time to make sure you understand all that is involved. Trinity Solar is indeed in the business of educating interested people about solar and any representation to the contrary is unacceptable. Your comments have been brought to the attention of our Senior Vice President of Sales to address. Thank you for making us aware. Should you have further questions or interest, please contact our office and request that a sales manager be assigned to address your questions per your communication here.

Nov. 7th, 2018

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Peter Aleff

I received today a visit from one of Trinity Solar's "scouts" who told me their company had identified my roofs as perfectly suitable for a solar installation. I asked him to have his company send me a written description of their offer, including the financing options and output guarantees, but he told me they cannot do that, they must visit me to tell me what they propose. I checked the site for their Eastern Mass office and could not find an email address where to start the inquiry with them, but their site asks me to fill out a form that would authorize them to call me, even with robocalls, and even if I was on the government's "do-not-call" list. I cannot trust a company that allows communications only one-way, according to their preferences, instead of letting me ask my questions by email on my schedule.

3 years ago

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Reply from Trinity Solar

Hi Peter, your home was identified as having good orientation for solar without excessive shade, which is why the representative visited you to find out if you were interested in learning more. Trinity Solar installs custom solar systems and analyzes all of the relevant specifics of your home to design the system. There are also many options available for financing. Solar is simplistic in its benefits for energy conservation and savings, but there are many steps involved in the process that would be difficult to effectively communicate strictly through email. A scheduled appointment with a Sales Representative affords you the ability to learn what we can offer and the undivided attention of an expert to address all of your questions to help you make the best decision for your home. We certainly respect your choice to decline an appointment, but will always be available should you change your mind.

Oct. 11th, 2018

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Kumar Kendall Park, NJ

I am a Trinity Solar customer since 2015, they are very good with signing you in but will leave you stranded when the real need arises. I paid for my roof and worked with them when they were delayed in installing my roof, worked with them when they could not read my solar meter for 45 days due to issue on their side but do not support or help you when you really need them. They are here only to make money, its a pity. When i signed up for Solar, they said my roof is in Great condition and do not need to replace it for 10 more years and went ahead with installation. After three years i started facing roof leak issues and needed to replace my roof. I am still under warranty but their customer service do not want to help with my roof leaks and deny their claim about my certifying my roof. So i gave up on they helping with the roof leaks and started looking at my own options to hire contractors. But no contractors are willing to take a chance with replacing the roof under my solar system and asking me to reach my solar company to remove the panels before they can fix the roof and when i requested Trinity to remove the solar panels so that that i can get my roof changed/fixed instead of helping me out they gave me a quote of $6500 to remove the roof and reinstall after the roof is replaced. I am very disappointed with their service and way they deal with their customers. It is very unfortunate, i do not know how to come out this situation.

4 years ago

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Reply from Trinity Solar

Hi Kumar, In response to your review comments, our Resolution team is reviewing your account and working with Upper Management to come to an agreement with regard to your roof. I believe you are currently in communication with a Resolution Specialist who is actively working to assist you. Trinity Solar is devoted to our customers and are hopeful your confidence in us will be restored.

Oct. 5th, 2018

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Diane Gale Southwick, MA

NOTE: We are well-versed in solar installation and pricing, so this review is not based on ignorance of pricing structures and incorrect expectations. Trinity Solar is NOT transparent in their pricing and will not provide a breakdown of their pricing. Their pricing was more than 2 times the other 6 comprehensive quotes that we received. They offer a Production Guarantee, but it is clear that they insure this internally by including that hedge in their pricing to every single customer. They did not advise us of financing options available to us that we ABSOLUTELY qualified for through the state (they did cover federal and state tax incentives, however.) They ONLY steered us to their own associated financing leg and NO OTHER whether we discussed leasing or buying the system. Every installer quotes an estimated annual production. This is what Trinity bases their Production Guarantee on. When we discussed the leasing option, the production guaranteed was 11,000+ annual watts. When we changed to a purchase, all of a sudden the annual production for EXACTLY THE SAME SYSTEM dropped to 10,000 annual watts (more than 10% drop in guaranteed production simply because we change the method of PAYING FOR IT. NOT POSSIBLE, and the only explanation provided was, "that's just the way the pricing is". That says they build in excess profits and hedges in their pricing, and they clearly make less money on a straight up purchase than a gouging 25 year lease, so they reduce the guarantee basis. Everything was smooth and cordial until we started delving into the analytics and questioning these details. Then the salesperson became abusive and insulting. Steer clear of this one.

4 years ago