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Trinity Solar

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4.8

Overall Score

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Ken Lovely Pottstown, PA

To start off this in an edited version of my original review. I was promised a $750 signing bonus that I finally received 5 or 6 months after installation. As it turns out my bonus slipped through the cracks. After discussing with their Director of Client Resources, Rachael G things got ironed out. The bothersome part was how long it took. But in the end with a little push, they fulfilled their promise in about a week after speaking with Rachael. The installation process was problem free; There were a couple visits from technicians doing site surveys. On installation day there were about 5 guys on the roof and two electricians hooking things up to my breaker box. Since it was beautiful day the guys were able to get everything completed in a single day which exceeded my expectations. The panels have been on the roof for about 6 months. I immediately noticed a difference in my electric bill. My summer electric bills were always more than $600. I am happy to say they dropped to less than $300. My autumn bills were always around $200 and now with solar they are less than $40. That is 1/5th of last year’s bill!!! It is clear to me the panels are doing their job. I am hopeful replacing my 20 year old AC will drop my summer bill as much as my Fall bills have dropped. It is important to mention Trinity Solar is not the lease holder, Sunova is. With that said, the lease payment is $100 that goes up ever year; which is the downside of the lease. By the end of the 25 year lease the payments will be $200 a month. The idea is you are betting the price of electricity will go up that much in 25 years. The thing that took me by surprise is there is not an effective way to get real time production data out of the system. For some reason Sunova reports the production data 48 hours in the rears. I find that odd. Considering there is an app from Solar Edge that other companies use to give consumers real time data. But that is not a Trinity issue, that is with Sunova. My rating for installation - 5 stars. The entire process was well orchestrated. My rating for operation of the panels themselves - 5 stars My rating for the lease and how it is structured - 3 stars – only because of how transfer of payment works when selling the house. My rating for them giving money for signing up during Covid-19 - 3 stars – Personally I did not like that I fell through the cracks. There should be systems in place to ensure your cliental is happy and got what they were promised.

1 year ago

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Reply from Trinity Solar

Thank you for this feedback Ken. I'm so glad that we made your solar process process easy and that you're seeing the savings immediately! Our install bonus program was so successful that we found ourselves slightly backed up with the check process. However, we are still within the expected timeline for your check and it's headed out in the next batch. Congrats on going Solar!

Dec. 3rd, 2020

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Michael Kelly Hillside, NJ

All in all I have not had any problems with Trinity Solar and its been 10 years since I put the panels on my house. Just a word to the wise, make sure you put into your contract about removing and replacing the panels if you ever have to do your roof. We were told that we could do it once for free, and I just found out, thats not true and i never put it in writing. Shame on me. I know we did have a conversation about installing a new roof, just never followed up on it.

2 years ago

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Reply from Trinity Solar

Thank for you this feedback Michael.

Oct. 22nd, 2020

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Kathleen Rowe Woodbury, NY

I met with Ken N from Trinity Solar. He was very professional and there was no pressure at all. He explained the whole process to me and how much I would be saving and what benefits I would receive and how I was helping the planet go green. I would recommend Ken to anyone who would like to find out about going solar.

2 years ago

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Reply from Trinity Solar

Thank you for this review Kathleen and for your environmental partnership!

Jun. 8th, 2020

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Yari Thorofare, NJ

My experience was awesome. Jim D, our sales consultant, provided me with the information I needed, answered my questions and followed up before and after my panels were installed. I would recommend him and the company to anyone.

2 years ago

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Reply from Trinity Solar

Thank you Yari, so glad you had an awesome experience with Trinity Solar!

Feb. 25th, 2020

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Raymond Colello Venice, FL

We Delt with your sales Representative Mat R if it wasn’t for Mat and his knowledge of solar, and your product we would not have gone with your co. We are vary satisfied with the job yous have done and will recommend Mat and trinity solar to our friends and family, Thank you. Raymond Colello

2 years ago

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Reply from Trinity Solar

Thank you Raymond for this great review and for your recommendations!

Feb. 21st, 2020

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Michael F Mays Landing, NJ

We had an excellent experience with Trinity Solar throughout the entire process. Our install was very professionally done! Everything was done in a timely manner and we save money every month! I highly recommend Trinity Solar!

2 years ago

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Reply from Trinity Solar

Thank you Michael, for this review and for your recommendations!

Feb. 21st, 2020

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Marina Leonovich Greenfield, MA

Diane C from Trinity was an amazing rep to work with… Everything seems seamless in this process… Everything was installed and actually is working with in a couple months… We are so happy that we chose Trinity for our solar panel divider and installation..I wouldn’t go with anybody else

3 years ago

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Reply from Trinity Solar

Hi Marina, Thanks for sharing a review and mentioning your salesperson, Diane. We agree she does a great job and is an asset to Trinity Solar. We are so happy that your solar experience has been positive, we truly value your business. Remember to take advantage of the excellent rewards program Trinity Solar has for customer referrals.

Jun. 21st, 2019

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Calibanos Tuckerton, NJ

Trinity solar instillation crew I had the pleasure of dealing with was excellent. The work was completed in one day and was expertly done. The problem I have and it may not be trinity’s fault is the length of time it takes to get your solar turned on and running. Also I was not givin a time line by my Trinity reps, and that I have a problem with.

3 years ago

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Reply from Trinity Solar

Hi, Thank you so much for your positive comments and for taking the time to post this review. We are so happy that your solar experience has been positive, we truly value your business. We appreciate you helping to spread the word and hope you will take advantage of our referral rewards program.

May. 31st, 2019

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Kellan McCants Allentown, PA

I’ve had Zero issues with this company. Very polite and respectful people. If I have something to say negatively it’s about the electric company or townships taking there time on getting my panels inspected and turned on. I didn’t put any money down so how could I really complain.

3 years ago

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Reply from Trinity Solar

Thank you so much for your positive comments and for taking the time to post this review. Feedback from our customers allows Trinity Solar to continually improve. We are so glad you are satisfied with the solar installation and are excited for you to begin enjoying the benefits of green energy.

May. 9th, 2019

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John P. Cammarata Waterford, CT

On time fast polite informative. From the beginning the salesman thoroughly explained the contract and services. The installation crew were great at their job. Complete installation took one day. The concierge service kept me informed during the entire process. I am very satisfied with Trinity Solar.

3 years ago

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Reply from Trinity Solar

Thank you, John, for your positive feedback and heartfelt endorsement. We’re very glad to know you had a great experience with Trinity Solar. We appreciate you helping to spread the word and hope you will take advantage of our referral rewards program.

Mar. 28th, 2019

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William Giaramita Rockaway Park, NY

Professional and never pushy from the get go. Ken N was straight to the point with the benefits of solar and how everything works. Never any hidden costs or bait and switch. What you’re told your costs are going to be are exactly what your costs are. Company always follows up and makes sure any issues are resolved promptly. Highly reccomend.

3 years ago

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Reply from Trinity Solar

Thanks for sharing your experience and congratulations on going solar!

Feb. 4th, 2019

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Darin Hoffman Plainview, NY

I had my doubts about solar. However, after meeting with the rep Thomas S, I was very interested in converting to solar. He gave us detailed information and explained to us the cost savings we would have over the years. Unfortunately, due to the location of the house, there was too much shade and it was not feasible. I highly recommend getting the information from Trinity Solar. It seems like a very worth-while investment!!

3 years ago

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Reply from Trinity Solar

Thank you, Darin! What a compliment that you would take the time to share your experience even though your home did not qualify for solar. We have an excellent referral plan that we hope you will take advantage of. Thanks again!

Jan. 3rd, 2019

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Moussy Valley Stream, NY

I purchased solar panels for Trinity and I had issues with the producing electricity due to a malfunctioning of the system, ending up paying a substantial electrical bill to PSEG company. I contacted Trinity to chain the problem and to question why I was not informed when my system stopped producing, and I got no answer form them. I called the salesman who toiled me that I was my responsibility to check the system to insure proper functionality. He even set up an appointment to come to the house and checked it out. Guess what! He never came, no phone call no massy. Very disappointing. Customer service doesn’t exit. Company took their money and now we are left to deal with a system that works in/off. Buyer be aware!

3 years ago

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Reply from Trinity Solar

Hi Moussy, since you have not used your complete name, I am unable to research your account to provide you with any assistance. I will attempt to send you a private reply with contact information so you can reach Upper Management directly. Thank you.

Oct. 17th, 2018

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Sharon Ziter Dalton, MA

The crew was very personable, polite, considerate, and professional. The sales person Aaron L was very informative explained things very well no matter how many times I questioned him. Aaron was very professional and courteous. I would recommend this company to anyone.

4 years ago

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Reply from Trinity Solar

Much appreciated, Sharon! Your vote of confidence means a lot!

Sep. 13th, 2018

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Mr. & Mrs. William Bombard Florence, MA

Jeff G was our sales representative. He answered all our questions and didn't make any promises that he or Trinity could not deliver on. He came back two additional times to clear up any doubts and questions we still had. The instalation went flawlessly and was even completed before expected due date.

4 years ago

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Reply from Trinity Solar

Thank you Mr. and Mrs. Bombard. We're glad to hear you had a fantastic experience with Trinity Solar. Please recommend us!

Feb. 25th, 2020

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Jamie Agawam, MA

Amazing experience! Phillip G was the sales rep that we worked with. We have always been skeptical of Solar but after we met with Phil we were well educated and couldnt wait to get started. Not once did we ever feel pressured, he was real and down to earth! I would highly recommend him and Trinity!!

4 years ago

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Reply from Trinity Solar

Thank you Jamie. We hope you're taking advantage of referral program and helping others go green too!

May. 19th, 2022

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Cheryl smith Bernardston, MA

They were very informative you knew that they were also very passionate about the use of solar. It’s nice knowing that you don’t have to have any money upfront and that we are saving money every month. Also it’s feels nice to know you are doing good for the environment.

4 years ago

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Reply from Trinity Solar

We're so happy you're a part of the Trinity Solar family, Cheryl! We hope all is well with you!

May. 19th, 2022

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Marion O’Brian Monson, MA

Ethan R. had a wonderful solar presentation and was very knowledgeable and kind. He went the extra mile to help my family understand the program and it’s many benefits. My niece talked to the prior owner and found that the roof is 20 years old and now and I dont want to go solar until I can afford a new roof.

4 years ago

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Reply from Trinity Solar

Marion, we hope all is well! Feel free to reach out to us if you're still in the market for solar!

May. 19th, 2022

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John McKenna Bantam, CT

Very pleased with my experience. Solar panels have been operating for about two months and the savings has substantial so far. Trinity was easy to work with during the process of having the system installed. I have been recommending Trinity to friends and work colleagues.

4 years ago

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Reply from Trinity Solar

John, thank you for your environmental partnership. Please reach out to us at [email protected] if you ever need us!

May. 19th, 2022

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Sallie Baldwin Longmeadow, MA

Ethan R.'s presentation was insightful, professional, and enthusiastic. He explained in detail how the solar program worked, and how it would help me as an older adult homeowner on a fixed income. Although I unfortunately have too much shade to go Solar, I would recommend Ethan and Trinity Solar to others.

4 years ago

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Katie Hanna Grafton, MA

I received great service throughout the process. The representative who explained the process was very informative and made the process understandable. I would recommend Trinity as a solar company to others interested in getting solar panels installed. The work crew that installed my panels were also very good!

4 years ago

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Rory levine Point Pleasant Beach, NJ

The crew started working at 800 am and finished at 430 p.m.the crew worked their tail off the entire day.the job came out great and they were pleasant guys to deal with. Trinity also has the best district manager in the land Craig groenwald.

4 years ago

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Angel Torres Springfield, MA

Ray R. was the rep that came to our place and explained everything thoroughly and clearly. He worked with us with patience and answered all our questions, convincing us to get the system and now we love it and wouldn’t go back! Thanks to Trinity for being a good panel company!!! Much appreciated!!

4 years ago

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Nelson Otero Springfield, MA

It was a very pleasant experience working with Ray R. , Cause in other Occasion different Companies had tried to get my business but were too persistent And Pushy... So far I’ve had a wonderful Experience with The Trinity Solar Company.

4 years ago

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Frank E Hartman Jr Stratford, NJ

The sales representative was very knowledgeable and courteous with no pressure to buy. The installation crew did a very good job of installing my system efficiently. I am very happy with how the panels and equipment is installed. I was kept up to date on all fazes of the project from scheduling, installation and start up.

4 years ago

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Michelle Laroche Tarrytown, NY

I worked with Shana to get solar. She was helpful in following up during the process and let me know what to expect. Our system is producing our electric now, and it feels good to be having such an impact on our environment and to save money at the same time. I recommend both Trinity and our solar rep Shana.

4 years ago

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Wendy Davis Villas, NJ

Everyone at Trinity was very helpful & informative. Tasia kept us updated on the status of our installation & Chris was very knowledgeable about our requirements & very helpful in assisting us in creating our online accounts.

4 years ago

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S Davies Bolton, CT

Brian was easy to work with as he explained the process and benefits of the solar installation. It all came together smoothly over the next month or two and our electric bill is less than half of what it was. Highly recommend.

4 years ago

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LOIS BARDECK New Britain, CT

The service people, who installed the panels, where very nice. Courteous, did a great job, answered any questions I had. Dale Salesman was very nice, in answering any concerns. The electrictions were also very informative,. Over all I was very pleased. Would recommend to everyone.

4 years ago

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John Titus Plainfield, NJ

No pressure sales discussions, clear and definitive process, timelines and cost were all clearly spelled out. Trinity has demonstrated tremendous follow up thus far. All questions and issues are quickly resolved and explained

4 years ago

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James Abbott Somerdale, NJ

My review is based upon the outstanding representative from your company, Stephanie M , she was very knowledgeable and explained everything from how the system works and all the way through the design process. The installation crew work quickly and very efficient, from initial setup to cleanup.

4 years ago

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Chad Gumlaw Monson, MA

Phillip G was my salesman he was very helpful and answered all my questions. They were great! Very fast, left everything clean,and their panels look very nice installed. Did an awesome job and I will definitely be recommending them!

4 years ago

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Randy Wilson Edison, NJ

Very informative at the start, communication lapsed here and there, had to take the initiative and shake the tree a few times to get things moving. Turn on date was set for March, happened in May, but this was more of the township slacking on getting a CoA sent out. I had to call the township and get that ball moving again. Installation people were professional and fast. Will have an update a few months in as we hit our first summer with solar. We went with the Power Purchase Agreement, which means that Trinity owns the panels and the power, and we get discounted costs for electricity.

5 years ago

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Jim Butler New Windsor, NY

Bought my system outright. System was installed in 1 day. Went live about 3 weeks later after inspection and meter change. System is working fine with no issues. Installers were polite ever though I chewed there eyes a bit. After 5 months I'm 1000KW on the plus side. So far I only pay &25 per month which is what it cost be connected to the grid. Salesman was great to work with. Even gave me his cell #. Just a few minor paper work issues that were taken care of quickly. Had no bering on the install. Waiting to see how well it does during the winter months.

6 years ago

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Gerard Brennan Somerdale, NJ

I've had my Trinity system for almost two years, I am very happy with all aspects of the installation and customer service in my area . We purchased our system and have seen the savings that we were promised and had no issues with the system or the process other then some issues with our electric company cooperating. I would recommend Trinity to anyone in the New Jersey area

6 years ago

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Edmund Johnson Sewell, NJ

Thomas came to my door a couple months ago talking about solar. I was very skeptical at first until he explained to me Trinity gets the federal and state credits. I just get a reduced electric bill. I'm on a fixed income so every bit helps.

6 years ago

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Chris Egg Harbor Township, NJ

Got installed yesterday with in 40 days of a sales rep coming to my home. He was nothing but informative and on top of everything, I'm happy about my decision. I found that other companies were going to give me half of my power for same price as trinity. Happy with my decision.

6 years ago

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Daine Pleasantville, NJ

We have had trinity solar for well over a year, might be 2. My husband did a lot of research before going to solar. Service was the best and they contact us if something goes wrong, worry free system. I would highly suggest using! Oh, the bills are slightly better then expected.

6 years ago

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Cindy Southington, CT

Excellent company. I was referred by a ftiend who loves his system as well. They promised installation in 90 days and installed exactly on time. All the installion of panels was work done in one day. The process involves state and power company approval. Leasing company approval if you lease. Trinity brought this all together and on time. Great job!!

6 years ago

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Sarah Carrelas New York, NY

We have had our solar panels on for over 6 months now and they have been up and running for about 3 months. Our salesman Chris was great and answered all of our questions promptly and honestly. The installation was done in one day and the panels look great.

7 years ago

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Karina Araya New Milford, NJ

I am updating my last review. The rep Alexander H. reached out to me and explained in details for me to understand my electric bill's charges. I appreciate that even though I decided to cancel the process to go solar he took the time to clarify my concerns.

2 years ago

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Reply from Trinity Solar

Hi Karina - Thank you updating your review. We wish you the best and if you change your mind, we'll be here for you. Take care.

Jun. 10th, 2020

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L.Gist Ansonia, CT

James V- Getting Solar at No Cost was simple , I met with James he showed me the benefits of price protection for my family and how I can make money telling others families.Great Company.

2 years ago

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Reply from Trinity Solar

Thank you very much.

Jun. 8th, 2020

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Darius Kowalski South Glastonbury, CT

Good knowledgable sales person. Showed up when he was suppose to. Installed quickly and professionally. Saved me mo eye on my monthly electric bill. Installation was done when they said it would be done. Cleaned up their mess .

2 years ago

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Reply from Trinity Solar

Thank you Darius. We're so glad you had a great experience with Trinity Solar!

Feb. 21st, 2020

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Nancy Dagenhart Windsor, CT

From the day of the initial meeting with Joe F to the day of turning on the solar power, everything went smoothly and above and beyond my expectations. Thank you Trinity solar.

2 years ago

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Reply from Trinity Solar

Thank you Nancy.

Feb. 21st, 2020

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Family Maine Providence, RI

From start to finish, this crew has been amazing. Glenn R knows his stuff and the support crew very helpful with scheduling. The installation crew was too notch, very accommodating and professional. Definitely recommend.

3 years ago

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Reply from Trinity Solar

Thank you so much! We agree that Glenn is an asset to the Trinity Solar family. Congratulations on going solar and please remember to take advantage of our referral rewards program!

Aug. 27th, 2019

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Michael L. Middletown, RI

I had trinity Solar for 2 1/2 years.In the winter it cost me money.about a week or more now my solar panels quit working.I been getting the run around.Trinity says in will be here to LOOK at it but didn't show up.The inverter has a FAULT light on,which means it's not working.I said I need a New inverter.If I do need one they have to order one which is going to take 7 to 10 days,Than I have to make a app.to have it installed.the whole thing might take 30 days.And it the end of June.I'm going to cost me $400.00+the warranty takes too long..You know they not making money to fix it.Paying customers come first.Not happy in RI..

3 years ago

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Reply from Trinity Solar

Dear Michael, I'm sorry you feel that way. Since you did not include your last name I am unable to have a Senior Manager reach out, but please contact the MA office and request to speak with the Operations Manager. Your concerns are our concerns and will be addressed. Thank you for letting us know.

Mar. 19th, 2019

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Jessie Aquino Belchertown, MA

Jeff G was amazing from start to finish. He was very straight forward with answering any and all questions. We love our system and would recommend Jeff to Everyone who is willing to listen to us.

3 years ago

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Reply from Trinity Solar

Hi Jessie, Thanks for sharing a review and mentioning your salesperson, Jeff. We agree he does a great job and is an asset to Trinity Solar. We are so happy that your solar experience has been positive, we truly value your business. Remember to take advantage of the excellent rewards program Trinity Solar has for customer referrals.

Jun. 21st, 2019

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Chris M. Cherry Hill, NJ

I’m not one to write negative reviews, it usually take a lot to get me to that point. I had my solar panels installed almost three years ago. The sales guy was great in the beginning, told us everything we wanted to hear. The installation seemed seamless. Took awhile to get the panels turned on, but I chalked that up to timing and the utility company. Since then I have referred two people who have referred other as well. Up until a month ago, I have had had no problems. Then, my roof started to leak near one of the panels. When I reached out, they sent someone promptly. Before even taking a look, he denied that the leak was in anyway related to the panels. Now, before having the panels installed, I knew my roof wasn’t in great condition and wanted to wait until I had it replaced. Our sales guy reassured us that the roof would be 100% inspected and a one time courtesy removal and reinstallation at no charge. Once I spoke with the admin team after the repair guy came out to “look” at the roof, I was quoted just under $4K for the removal and reinstall. I found it completely absurd and pushed back. Its been a little over a week, two rains storms later and I have yet to hear back. Seems like whenever it’s smooth sailing they are easy to communicate with, but the second there’s an issue, they go MIA. Would be hesitant to refer them anyone going forward.

3 years ago

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Reply from Trinity Solar

Hi Chris, We are glad to know that until the recent issues encountered you were satisfied with your system and service. We apologize for any delay in addressing your concerns. A resolution has been reached and we are hopeful that it will restore your confidence in us. Thank you.

May. 9th, 2019

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Donald Scott Islip Terrace, NY

My experience with Trinity Solar was exceptional. The team that did the installation were professional from the point they showed up until completed. My sales rep David S was I informative every step of the way alleviating any concerns

3 years ago

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Reply from Trinity Solar

Hi Donald, Thanks for sharing a review and mentioning your salesperson, David. We agree he does a great job and is an asset to Trinity Solar. We are so happy that your solar experience has been positive, we truly value your business. Remember to take advantage of the excellent rewards program Trinity Solar has for customer referrals.

Mar. 29th, 2019

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Mike torres Howell Township, NJ

Trinity solar made converting to solar a pleasure. Their people are professional, courteous, and on time. I would recommend Tr unity Solar to anyone serious about converting to solar in an easy, timely and professional way.

3 years ago

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Reply from Trinity Solar

Thank you, Mike. We appreciate your confidence in us and your business. Congratulations on going solar!

Nov. 5th, 2018