Sunrun
8.7
Overall Score
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Verified Customer
Review Source
Anonymous
The salesman didn't explain the contract in full. Lots of surprises especially when it came to our roof and repairs. They only put a new roof on the part where our solar panels were being placed. We were also told there were no incentives and low and behold they got it. Please be aware of promises not kept. My advice is READ THE CONTRACT COMPLETELY.
5 years ago
Reply from Sunrun
Thank you for your feedback, I will share this information with our leadership team. This is not the Sunrun norm.
May. 10th, 2018
Verified Customer
Review Source
Daniel Shirley, NY
Everyone was very easy to work with. Everything the sale person said that would happen. happen. I didn't have to chase after them to do their job. They came when they said they would.
6 years ago
Reply from Sunrun
Thanks for sharing your wonderful story, Daniel! Our drive is to make solar an easy process by being attentive and focusing on each individual customer's experience!
May. 4th, 2018
Verified Customer
Review Source
Litch Yucaipa, CA
Service was fast. The company was able to install all equipment in one day. We experience a minor leak and when we notified the company they responded in a timely manner and repaired the water leak.
6 years ago
Reply from Sunrun
We love to hear this, Litch! Thank you for taking the time to share! Our aim is to provide the best customer experience.
May. 4th, 2018
Verified Customer
Review Source
Anonymous
Sunrun is very professional. Everyone in the company that I dealt with understood everything involved with solar power. They were able to answer any question I had. I am very satisfied.
6 years ago
Reply from Sunrun
Thanks for making our day! Setting the standard in outstanding service is something we (seriously) obsess over.
Apr. 17th, 2018
Verified Customer
Review Source
James Romero
Their service is great from sign-up through installation and servicing. Everyone i interacted with was helpful, knowledgeable, and made sure all of my questions were answered.
6 years ago
Reply from Sunrun
Thanks for sharing, James R! We love hearing stories like yours! After all, providing a one-of-a-kind customer experience that fits-in with your expectations is what we strive for.
Apr. 16th, 2018
Verified Customer
Review Source
ScotchFreckles
There was suppose to be a $500 credit card after installation was completed. Having questioned SunRun about this twice there still has not been a response. Customer Service has been easy to work with. I opted to lease my solar system over purchase which puts the onis on SunRun to monitor their equiptment and keep it up to day.
6 years ago
Reply from Sunrun
Thanks for the great review, Scotch ! Sunrun is thrilled you’re so happy with your system. We feel so lucky to have you as a customer. We hope you’d like to share your experience with your friends and family. Welcome to the Sunrun team!
Apr. 11th, 2018
Verified Customer
Review Source
Christian Hartmann Las Vegas, NV
Their price was right, that's why I signed up. So far my experience with their rep has been excellent. It's not perfect, they could improve on their feedback whenever I call, but it's pretty good. My system is guaranteed for 20 years so, if it breaks, they will come down and fix it. I'm satisfied and very happy with it.
6 years ago
Reply from Sunrun
Grateful for your wonderful feedback. After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun
Apr. 5th, 2018
Verified Customer
Review Source
Juan Vigil North Las Vegas, NV
The representative that I talked to was excellent and did a great job. I went and signed up with them and they've already installed everything. It's all operational and generating all the stuff we need.
6 years ago
Reply from Sunrun
We enjoyed reading your review. Please let us know how things are going throughout the process, we would love to hear back from you. If you are satisfied with everything and know someone else who could benefit from going solar with Sunrun, make sure to take advantage of our referral program by visiting
Apr. 5th, 2018
Verified Customer
Review Source
P.T. Novato, CA
I was looking for solar so I called different companies. The people I talked to were excellent. They just seem to know their stuff well, gave me good information, and worked with us. I have Sunrun solar now.
6 years ago
Reply from Sunrun
Thanks! After all, making the switch to solar simple for you, and full of savings, is our aim! It's why we're known for processing the fastest system installations and giving the best customer service. So thrilled you're a part of our Sunrun family! Thanks for helping us create a planet run by the sun! Power Forward! #savewiththesun
Apr. 5th, 2018
Verified Customer
Review Source
Cathy Mardsen Anderson, SC
We wanted a way to bring our electric bill down. We researched a couple of places and talked to different companies. The representative from Sunrun was excellent and, honestly, they gave us what seemed to be the best deal, so we signed up.
6 years ago
Reply from Sunrun
Grateful for your wonderful feedback. After all, being the clear choice in solar is our goal! That's why, engaging with you, and providing a hassle-free experience is key. Thanks for allowing us the chance to guide you when you first searched for solar! Power Forward! #savewiththesun
Apr. 5th, 2018
Verified Customer
Review Source
Preston Moore Columbia, SC
There is just one electrical company out here where I live. Because they don't have any competition, they can choose to charge me whatever they want, whenever they want. At the time I was paying them more than $200 for my electric utilities, even though I live on my own. One day I went shopping at Home Depot and saw Sunrise. I spoke with a guy there that explained solar to me, looked at my situation, and offered me a better deal and price for everything. He told me that, if I got solar, I would be able to save money on my electrical bills. It was all lies though. Since I got the system up in December, I've been getting higher bills for my electric utilities. Now I pay more than $300 a month for both and that was just not what we agreed to. What I've noticed is that, whenever our solar goes down, the electric bill goes up, and vice versa. It just doesn't make any sense to me. As I said, I live on my own, have all LED lights in my house, keep the temperature to 68-69, and even use a space heater most of the time instead of the central heating. I've done everything I could to reduce my electricity usage so I don't understand where it's all coming from. Both Sunrise and the electrical company need to speak some truth and actually give me the right information.
6 years ago
Reply from Sunrun
Thank you for your communication Prestone M. We strive to deliver an individualized customer experience that exceeds your expectations! That's exactly why, we invest in the best talent, and actually employ our project management staff directly. Additionally, quality and reliability are major values we uphold, so exceeding your expectations is possible. To understand you believe otherwise is disheartening! We want to take this opportunity to get things straightened out for you by connecting with you. A Specialist has sent you a message. Please respond with the necessary details, so we can help.
Apr. 5th, 2018
Verified Customer
Review Source
Robert Gardner Livermore, CA
We talked to some people in Costco about solar and came up with SunRun. Everything sounded really safe so we decided to go with it. The people that came to install it were very good workers, very pleasant to have around.
6 years ago
Reply from Sunrun
Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!
Apr. 5th, 2018
Verified Customer
Review Source
Coleen Jackson Yuma, AZ
Sunrun has a good rating on the internet, so that made us consider them. Their representative was very good, and although they haven't done anything yet, we did sign up with them.
6 years ago
Paul Oettinger
Sunrun delivers on their promise and has great value for the money.
2 weeks ago
Reply from Sunrun
Thanks for your review, Paul! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Apr. 23rd, 2024
Review Source
Rosalynn Perez
Its so refreshing to work with a team of professionals from start to finish!
2 weeks ago
Reply from Sunrun
Thanks for your review, Rosalynn! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Apr. 23rd, 2024
Review Source
Marco Martinez
Excellent customer service. System work great. A lot of savings in energy.
2 weeks ago
Reply from Sunrun
This is awesome, Marco! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Apr. 23rd, 2024
Review Source
Elizabeth Johnson
Easy to deal with, very good communication and follow through.
2 weeks ago
Reply from Sunrun
Thank you for taking the time to share your experience with us, Elizabeth! We are so happy to hear that you had a smooth experience throughout the entire process. We appreciate you sharing your feedback with others. Thank you so much!
Apr. 20th, 2024
Review Source
Tom Burke
Three years ago we applied for the Costco home roof solar panel program. The program was managed by SunRun. SunRun was remarkably ompetent and designed and installed our solar panel system. They coordinated with our local electric utility to provide a seemless transition from a utility based system to a primarily solar based system. Our monthly power bill dropped from about $200 to about $35 with no apparent change in the quality of service. We have operated at the lowest available utility bill thru summer and winter seasons. We were pleased and very surprised to realize that our solar panels fully offset our air conditioning power demand thru our complete mid-Florida use.
We could not be more pleased with the SunRun work and the very pleasant support of its staff
2 weeks ago
Reply from Sunrun
Thanks for your review, Tom! We're so delighted to hear that you're saving money with solar, and we hope you continue to enjoy the benefits of clean energy for years to come. Thanks for helping us create a planet run by the sun!
Apr. 24th, 2024
Verified Customer
Review Source
Ronald
I would rate it full stars as we haven't encountered any issues with it. It was smooth and easy to use. Everything is working perfectly from my perspective. The customer service was great, and I am satisfied with the product.
3 months ago Edited January 10, 2024
Reply from Sunrun
Ronald, your review brightened our day! Our goal is to provide you with the best solar service possible, and we're delighted to hear that you had a good experience, while helping us create a planet run by the sun!
Jan. 10th, 2024
Verified Customer
Review Source
Jane
I had a great experience with customer service when I called about an issue. They resolved it quickly and efficiently, exceeding my expectations. Overall, I was very pleased with the service provided.
3 months ago Edited January 10, 2024
Reply from Sunrun
This is awesome, Jane! We are thrilled to hear that you were able to get your issues resolved in a timely manner. Thank you for taking the time to share your experience with us.
Jan. 10th, 2024
Verified Customer
Review Source
Isabel Jones Merced, CA
Great customer service. Friendly. Answered all my questions
3 months ago
Reply from Sunrun
This is awesome, Isabel! Your positive feedback is like a ray of sunshine to us, and we're so happy we could guide you through your solar experience. Thanks for going solar with us!
Jan. 10th, 2024
Stylinlp38 Glendale, AZ
The salesman that came to my house convinced me of the gray opportunity that the system would do for my house. You put together a design package for 15,000 KW which was all I needed just to provide all the electricity I needed. This installation team was professional fast and courteous and they did an amazing job. In fact the installation looked much better than the other installations in my neighborhood. I was really happy with my electric bill as I never had much more than $10 a month payment to aps. Sometimes as my credit filled up I would have no electric bill at all. I'm very happy with my solar system and I hope that I'm happy with it for years to come. I highly recommend this to someone that needs a solar system.
1 year ago
Reply from Sunrun
Thanks for your review! We're so happy to hear that you're saving money with solar. Our goal is to make solar an easy and enjoyable experience for you, and we're delighted that you're part of the Sunrun family. Thank you for helping us create a planet run by the sun!
Aug. 15th, 2022
Mary S. San Luis Obispo, CA
We had Sunrun install a system on a prior home 5 yrs ago and were so pleased with everything about the process and resulting performance of the system that we contacted, Eva K, the senior field consultant we’d worked with before, to begin the process of adding a solar system to our new home.
Eva provided the same personable, professional and prompt service as our first interaction. She is knowledgeable and able to answer questions easily, honestly and straightforwardly. There is no stress or pressure and she is a delight to have in our home. She does not make false claims just to make you happy, nor hesitate to pursue all options to eliminate impediments to reach your goals. It feels like she is your team captain coaching you all the way to the “win”.
Today, Michael S did our site review and we experienced again Sunrun’s commitment to excellent service. Mike was punctual, professional and friendly. He assisted us in all the tasks necessary to complete the assessment, encouraged our questions and confirmed our decision to work with Sunrun was a wise one. We are hoping our installation can proceed and we will be “second time” recipients of a Sunrun Solar System, plus a Battery this time!
1 year ago
Reply from Sunrun
Thank you for sharing your story, Mary! We're so happy you've had a good experience with us! We hope you continue to enjoy the benefits of solar for years to come! 😊🌞
Jul. 28th, 2022
Vazgen Grigorian Natick, MA
Ron knocked my door about 3 years ago with another gentleman and I usually don't Like to do business at the door like that but he was very personable so I let him in. After he broke down how things worked I was really interested in seeing if my home qualified for the program. Luckily I was able to qualify and I didn't have to pay anything out of pocket and I have been saving so much money over the last 3 years. Eversource still owes me money and and he is now helping me get connected with mass save for other benefits. He's always kept in contact over the years I consider him a friend now. I would highly recommend sunrun and Ron if you are considering solar!
1 year ago
Reply from Sunrun
We're thrilled you had a good experience, Vazgen! We really appreciate you taking the time to share your feedback. Thanks for playing such an important role in our solar community and for helping us create a planet run by the sun!
Jun. 21st, 2022
Louie Sarabia Rancho Cucamonga, CA
This is the second time I go Solar. Thus, I would consider myself experienced, having already gone through a previous solar purchase. I have to give my sales guy, Anthony G, major kudos! He delivered on so many levels. First, he got me a quality system that will perform to my needs. During the consultation, he listened to my needs & delivered a superior product and at a reasonable cost. Second, he coordinated the entire process every step of the way! He literally handled every phase of the project making it easy & painless for us. He was always available to handle any questions and/or issues that needed to get resolved thereby eliminating the hassle of calling around and getting transferred until you reach someone in charge. He even showed up the day of install to ensure everything went smoothly. Anthony’s customer service is definitely above & beyond that of anyone I’ve experienced. Unlike, other salesman that disappear after the contract is signed, Anthony was there for us every step of the way. Sunrun should be proud to have a valued employee like Anthony. We shopped around with other solar companies but decided to go with Sunrun solely because of Anthony & he did not disappoint. I highly recommend Anthony & sunrun.
1 year ago
Reply from Sunrun
This is awesome, Louie! Your positive feedback is like a ray of sunshine to us. We're so happy we could guide you through your solar experience. Thanks for going solar with us!
May. 20th, 2022
Review Source
Ken Callawood Tampa, FL
When I answered the door to Faysal D [Energy Consultant] as he was trying to do his sales call, I told myself that I would be doing it as a courtesy. I am aware that investing in a solar panel system would cost a lot.
But Faysal did a great job of explaining and showing me how going solar would be cost-efficient and the better choice. Within a week, he was able to arrange everything to facilitate approval for lease of the system. The roof inspection however, showed that there are certain parts of the roof that need repairs thus, a lease of the system is not possible.
Deadend? Not at all. Faysal went out of his way to find ways to make the solar switch possible. He recommended that roof replacement be part of the deal. While this would now involve investing in [not leasing] the system, he was able to get approval for a financially-sound deal. The roof replacement was carried out by Classic Roofing Inc. and was completed within a day! The service and the job deserve a separate review and I am more than happy with how it was completed.
Installation of the solar panels/system was immediately carried out and again, fast - Sunrun indeed consistently delivered a service that I am happy.
Currently, I am waiting for the final inspection and the electricity service provider's part in having us join the other households stop tons of toxic greenhouse gases from being released in the atmosphere. Yes, we are happy to help save the environment and Sunrun made it possible.
2 years ago
Reply from Sunrun
Thanks for your review! Our goal is to make going solar easy and enjoyable, and we're so happy to hear that you had a good experience with us. Thanks for doing your part by helping us create a planet run by the sun!
Apr. 5th, 2022
J Charette-BassiriRad Oak Park, IL
I had started to shop around for a solar company, was thinking about purchasing a system from another company, but was feeling pressured. Then at Costco in Oakbrook, and someone was at a new kiosk on the way out. This person was extremely knowledgeable, so considering how I was feeling about the other company, I set up a sales call. Ben J came out and talk about knowing his stuff. He asked me a few questions, saw I didn't use that much electricity, so set me up with a 20 yr lease as he said it didn't make sense for me to purchase, and when I sold down the line, the lease would move to the next owner. Every step was set up quickly, and went so smoothly as each technician were such pros. I cannot recommend them highly enough on just their own work and customer service, but knowing Costco thinks they are good enough to back up SunRun for as long as they have out West and in California where they both started out, is another excellent reason. To me, you cannot go wrong!
2 years ago
Reply from Sunrun
You brightened our day! Thanks for taking the time to share your experience. We're so happy you chose us as your solar provider. Welcome to the Sunrun family!
Sep. 27th, 2021
Larry Lewandowski Henderson, NV
I started the evaluating process in November and signed a contract in December. design and plans were provided to me in also i n December. Work began 1st week in January with some roof tile replacement (at no cost to me) and panel/inverter install the within the next 2 weeks. There was a short lag time waiting for inspections from building dept. and city of Henderson. I was placed online by mid February and been cranking out kw's since. During this whole process , I was constantly kept informed of the install progress. To date , the system is producing the power that they promised and even extra. Since March , NV Energy owes me a power rebate. I couldn't be more satisfied. Be sure to request critter guards with the installation.
4 years ago
James Los Angeles, CA
I had three solar companies come out in one day to pitch their companies and Assitant from Sun Run was the only one that gave a presentation from an education point of view and not a sales point of view. He was very knowledgeable and helpful and did not try to upsell us. He made sure we understood everything we needed to understand and didn’t get too far in the weeds with information. The timeline he gave me in his presentation was exactly on and he was realistic and made sure everything went smoothly and according to plan. He was there to answer any questions I had after the presentation and after the installation came out to make sure that we understood what was happening and answer any follow-up questions that we might’ve had with the new equipment and help us with our new equipment. I would recommend Sun Run completely and, tell my friends they should use them I am that satisfied.
5 years ago
Reply from Sunrun
Thanks for the review, James! We appreciate the shout-out for your sales rep and our team! We love hearing from our customers that are no stranger to solar. Congrats on going solar with us, we can't thank you enough for helping us create a planet run by the sun!
Apr. 18th, 2019
Cooper Houston, TX
I have had my system for concerning four Years. Each step of the method was a breeze with Sun Run. He was terribly knowledgeable and patient with ME as I asked all of my queries and created my call. They were out at my house at the tip of the week putting in the system, and finished in but on a daily basis. Once the system was interconnected Ricky came back and walked ME through the system and helped ME found out the app to observe my system. I even have been creating a a lot of electricity than I will presumably use, and that i am excited with my system. My entire expertise with Sun Run was nice and that i would extremely advocate them to anyone wanting into star.
5 years ago
Reply from Sunrun
We love to hear that after so many years you are still happy with the system! We love to hear that you have now helped create a better environment for over 4 years. Thank you for being part of the Sunrun family and helping us create a planet run by the sun!
Apr. 23rd, 2019
Ethan
Great company! I i will give the five out of five stars reviews, currently I perceive why. the complete employees was awful, application, installation, and setup was seamless from begin to complete and client service is high notch.These guys are amazing and don't use high pressure sales tactics, Sunrun was extremely knowledgeable on Solar Technology and associated equipment. They help you understand Solar Power in simple terms and explain exactly how it can save you money while increasing the value of your home. As a Techie I'm big on learning everything about the equipment being used and Sunrun uses extremely high quality components!
Their Panels are Australian Solar, the Inverters and Optimizes use Solar Edge HD Wave technology with the ability to monitor performance of each individual panel, I will highly recommend them to anyone interested in solar sunrun.Excellent company that actually cares about their customers.
5 years ago
Reply from Sunrun
We love to hear that you were pleased with the overall product. Hearing that our representatives are knowledgable and caring has made our day. We want to treat you like family since you are now part of the Sunrun family. Let's continue to create a planet run by the sun!
Apr. 23rd, 2019
Rosalie Herion California, MD
I'd wanted solar for 40-some years, finally got the opportunity, and am thrilled. First of all, I was delighted with the knowledge, professionalism, prompt text responses, and polite manner of Daren, my sales rep, and everyone else who came to my home to do the site assessment and installation. I had solar panels installed on Feb. 19, 2019. I'm leaving feedback after receiving my first electricity utility (SMECO) bill for the first full month I've had solar energy. For 3/10-4/9, my bill was -$8.26 (a credit)! Last year, my SMECO bill for the same time period was $143.58. Subtracting my credit from Sunrun's PPA automatic-debit monthly bill of $94.92 (the 0% escalator plan) gives $86.66--an overall savings of $56.92 over last year's monthly bill. And that's just one month's savings! What's not to like? I am so happy to have gone solar, be helping the planet, and saving money, too. It seems like a no-brainer to me.
5 years ago
Reply from Sunrun
Rosalie H. Thank you so much for sharing this wonderful experience! To hear that you are saving brings us so much joy. The best part of having your go solar with Sunrun is that you are helping create a planet run by the sun!
Apr. 18th, 2019
Richard Phoenix, AZ
It is so refreshing to find people that are truly honest.
About 5 years ago I researched Solar for my home and could not see where it was going to save me anything worthwhile. Out of over a dozen companies that I interviewed not one would admit that they couldn’t save me money. Recently I was told that the cost of the systems has become more affordable, their efficiency, and their quality have improved.
So far, I have been seeing the same trend. Some salesman will try to show me systems that only produce enough power to just offset my peak usage. Whether I buy the system, lease, or just use a solar company in place of my utility service like they tell me, I just don’t see the savings.
This morning I interviewed with Sunrun Solar. Their Representative ran my numbers, KWH used and how much I spend for electricity. He was the first person to show me why solar won’t save me much money. He explained everything in simple easy to understand terms. I use a load controller and budget my usage so that my bill is kept to a minimum.
If you are considering Solar, I highly recommend that you call Sunrun. At least the representative I met with is very knowledgeable and has been doing it long enough to know what he is doing. GOOD LUCK!
5 years ago
Reply from Sunrun
Richard thank you so much for your wonderful word. We hope to keep this positive momentum all the way through installation and beyond! Congrats on making the decision to go solar, and thank you for helping us create a planet run by the sun!
Jan. 23rd, 2019
Danniel Henderson, NV
Sunrun fulfilled everything promised and more. The sales agent, Noah, followed through on everything in a professional and timely manner. The installation team said install would take a day and it took only half a day. The installation was top notch and the explanation of how to operate the system was thorough. It’s winter and our system is producing 85 to 90% of peak power. When spring and summer arrives our output should exceed expectations. To make all this even greater the rebates from Costco saved us nearly $1100. I already referred Sunrun to our neighbors and their system was just installed. I can’t recommend enough Sunrun system purchased through Costco.
5 years ago
Reply from Sunrun
Thank you so much for leaving this review Danniel. We enjoy reading about your experience. There are areas of opportunity, for example, the time it can take to install the panels we appreciate the feedback. We're also delighted to hear the sales representative made your experience that much better. Welcome to the Sunrun family!
Dec. 31st, 2018
michael t sniscal jr Nesquehoning, PA
I am writing this review as a customer and a retired contractor of 30 years from Pa. Have winter home in Fl. where panels were installed. This review is covering installation. Will update as time goes on. Team No Limit as they called themselves, did the install. They arrived on time and I can not say enough about theses gentlemen. Hector,Raymond, Chris and Nick. Were true professionals. Answered all my additional questions. They were always courteous and friendly. They are all business and professional. Each had a job and they worked together like a well oiled machine. They hardly talked to each other. Each was ready and knew his job duties. When job was completed, site was clean as it was when they arrived. They thanked me for choosing Sunrun and each one shook my hand before they left and asked if all the work was done to my complete satisfaction. . As a past contractor I could not have asked for a better crew. The rest of the Sunrun team Joe , Matt, Jose, Job well done . Oh, must apologize there was a Female rep. I have forgotten her name but I am sure the company will know she was involved with my install. She was very helpful. Took care to see if all was going well. Sorry for my lapse in memory. If you are considering solar this is the company to contact. I researched all the materials they use and they have the best on the present day market. Warranty,the best period...
5 years ago
Tricia L Fountain Valley, CA
Today I received our electric bill and it showed that we are using 2% more energy than our neighbors. I live with my elderly father and my adult brother with Down Syndrome and both have medical issues that require electronic monitoring, a cool environment and other factors that cause us to use a lot of electricity. I have spoken to several companies today that all promised me much lower bills with their solar programs and in the end all of them left me feeling confused and most of all, pressured.
After reading the reviews for Sunrun, I had to try one more company. Peter P (from the Scottsdale center) called me and was by FAR the most honest salesman I have ever encountered! After we discussed my situation, he asked me several questions that none of the others asked...….. they just wanted me to commit to a home visit IMMEDIATELY!!
Once Peter realized that we are on the CARE program, he explained that we probably wouldn't save much money using solar AND HE EVEN TOLD ME ABOUT ANOTHER PROGRAM WE MAY BE ELIGIBLE FOR!!! I am also in sales and pride myself on my honesty and integrity in my work and know a good salesperson when I hear one ......today's call was so FAR ABOVE my expectations! Peter P could have easily made his appointment quota if he wanted to. If he is a representative of this companies ethics, SunRun is the company to go with!
5 years ago
Reply from Sunrun
That's what we love to hear, Tricia L.! We aim to provide the best customer experience and are constantly working to make sure our product fits our customer needs. So thrilled you shared your sales experience. Thank you for taking the time to rate us.
May. 17th, 2018
Darl G Murrieta, CA
**SATISFIED CUSTOMER-AMAZING EXPERINCE WITH SUNRUN**
I decided to go solar when my SCE bill spiked in February. I spoke to Chris K., Senior Regional Consultant at SUNRUN Murrieta Branch regarding the procedures, amount of solar panels that are needed and how much we would be saving. He was very knowledgeable and answered all my questions and concerns. From the time I signed the contract with SUNRUN, I received a phone call from Genevieve, Project Coordiantor, about the design, HOA Approval Request, building permit and the installation expectation. Once we received the permit approval, I received a phone call phone Ainsley to schedule the installation. A few days later, William and his team showed up to install 20 panels and an inverter, which only took 5 hours to complete. A few days later, Alex, SUNRUN Electrician came to inspect the installation with the county inspector. Prior to their departure I was notified that we have passed the inspection. Two days after that I received Permission to Operate (PTO) from SCE.
Within 10 days, my solar panels produced enough energy to cover my monthly usage.
If you decide to go solar, contact Chris K. with SUNRUN Murrieta Branch.
6 years ago
Reply from Sunrun
Thanks for sharing your wonderful story, Darl G! Our drive is to make solar hassle-free by being attentive and focusing on each individual customer's experience! We also understand strict safety, professionalism, and organizational standards all go along with that. After all, we're only happy when you are! So thrilled you're with Sunrun! Power Forward! #savewiththesun
May. 8th, 2018
Eddie Maher Huntington Beach, CA
Unless your a verified purchaser of a solar system by Sunrun then your probably a relative of one of the other companies offering solar and bashing a good company who really cares about there customers. Anyways I had Greg over and he was transparent during the consultation. I cancelled my other 2 appointments because of that. I’m going with them and can’t wait to help Mother Earth by going green. Down payment of 1k has been put down and the ball is rolling. I’ll do another review after it’s all buttoned up. Going all cash saved me a ton along with the tax credit I’ll receive in 2019 for 2018. To all the verified purchasers most of them gave 5 stars so please don’t do a review unless you have been verified as a purchaser because it’s a waste of my time to read them!!!!
6 years ago
Reply from Sunrun
That's what we love to hear, Eddie M! Providing the best customer experience is key because our mission is to create a planet run by the sun. Thanks for sharing your story! So happy you took that first step to learn more about solar energy's advantages. We are thrilled to welcome you to the Sunrun Family! Power Forward!
May. 4th, 2018
Mike Gutierrez Albuquerque, NM
I was installed with Sunrun in October 2017. My project went very smooth. I bought my house 3 years ago and getting my brand new roof was scary, but Sunrun was professional and took care of my roof the way a roofing company would. My first month installed my system was producing as promised. I have not had a month go by that was not fully covered by my solar. I would recommend anyone looking to go Solar to consider Sunrun first. Now that PNM has passed another rate increase, I am pleased that I am worry free of that burden! The only thing that was delayed through the project was PNM on doing their part, but HEY that is why I moved on!
6 years ago
Reply from Sunrun
That's what we love to hear, Mike! Providing the best customer experience is key when our mission is to create a planet run by the sun. Thanks for sharing your story! We are thrilled to welcome you to the Sunrun Family!
Mar. 2nd, 2018
Bill Newmarket, NH
Installation was fast and excellent. I know something about things electrical, electronic and structural, so I watched closely. Production in the winter was quite low, although I boosted it by using a snow rake to remove snow from panels after storms. Bottom line: they guaranteed production of at least 89% of our previous year's (before panels) consumption. Now a year has passed, and Sun Run installation produced over the guaranteed KWH's; in fact over 100% the basis for the 89% guarantee. If the panels had under-produced, I would have not been so happy because Sun Run refunds under production at a slightly lower rate than they charge for the guaranteed production. As I said, in our case, no problem. One only saves a little money, but that is not the point. the point is that we have reduced out electrical carbon footprint to zero. That is, we put more into th grid than we used.
6 years ago
Rob Leavitt Newbury Park, CA
Our experience with Sunrun was excellent! From the initial sales presentation through the installation, and follow up, the service left nothing to be desired. We were ecstatic to see our first bill of 98 cents!
We were going to use cash from a refi, but their loan option was even better (The power of Costco!) We can pay it off as fast as we want with no penalty. No matter how much we choose to pay per month, we end up saving hugely!
Let them run your numbers, and you'll see! ...And they cover maintenance and repair for the first 20 years, with the option to pay them monthly to continue covering all maintenance and any repairs!
6 years ago
Penelope Gorby
My experience with sunrun has been wonderful!!! When I saw the sales force outside Home Depot, my first thought was to go out a different door to avoid them. By the time I left, my thought had changed to it wouldn't hurt to learn a more about solar energy. Now I'm so happy that I am a sunrun customer!
The salesperson estimated that the solar panel design he developed for my house would take care of about 95% of my use. Actually, over 100% of my electrical use was provided during my first year. He volunteered an aerial view and technical write-up to help me with my HOA architectural review. The young looking installation group worked quietly and efficiently in placing all the panels on the roof and connecting the lines and new meters. At every stage all my questions (and all the questions of the neighbors) were answered pleasantly and fully.
My only complaint is probably with the SC legislature as the utility company SCE&G only paid me about 25% as much for my excess kilowatt-hours as they charge us customers for the kilowatt-hours we use.
Sunrun has more than met all expectations in my solar experience. I've saved some money for sure, but more importantly I'm using God's natural sunlight and leaving other energy resources for future generations!
6 years ago
Tom Fisher Greer, SC
My experience with Sunrun has been one of my best business experiences, if not THE BEST! From initial presentation to "going solar" was seamless. I was kept informed or every step (before, during, & after). Each and every person in Sunrun, with whom I had contact was clear, concise, and helpful beyond words. I am a "senior" with 53 years experience in the business world. Speaking candidly and honestly, I can recall no prior experience when everything was delivered as promised and on time. Best of all, it was stress-free for me and my wife. We recommend Sunrun without reservation. We are now planning where to vacation with our savings!!
6 years ago
Christy B Staten Island, NY
I can't say enough GOOD things about this company. Jon, our representative was awesome, he really took the time to explain everything. Everything went quickly once our county and electric provider approved everything. They came out and installed the entire system in 1 day. And the best part is the panels look great, there is no shiny silver wiring showing on the roof or exterior of the house like I've seen on other company's installation. They only thing that you can see on our roof is the black panels themselves, everything else is hidden. Now that we have been using the system for approximately a month we really love it, we especially love the app that lets you see how much energy you are producing in a given day. Great company, I would and have recommended them to all of our friends and family.
6 years ago
Dennis Garcia Morgan Hill, CA
I had "turned away" about a dozen solar company "salesmen" over the past few years after they said "I don't know" when asked questions about the panels, the installation, the inverter, or other important aspects of going "solar". Sunrun was the first company that had ALL the answers to my questions and made the process easy to understand. They handled all the permits/reg.s and partnering with PG&E was seamless. They waited for my approval every step of the way, and worked with me for the "design configuration" of the panel installation and kept the "street-view" unchanged from pre-solar appearance. They delivered and installed the equipment without any problems and workmanship was top-notch. I had no "issues" with going solar because they KNEW what to do, and how to do it the best way possible. It has been almost 1 year since my installation and I am VERY pleased with the results.
6 years ago
tuesday graham
had called serval solar company's this is the one I choose , why, be cause they explain things that other companies didn't like most has to hook up to youre internet this one does not , they have their own which is one plus , two the time it took to install and hook up and start up was fast , I would recommend them because they do the right things they do not push , they allow you time to shop and get the facts , I have had our system up since October of 2016 and this is march and we are going strong , infact PG&E isn't liking us right now when it comes to the true up I doubt I owe PG&E anything .the installation group the wookies was awesome , no issue professional and great people
thanks sunrun from newman ca
7 years ago
Kim Rupert
We purchased our Sunrun system through Costco, which made the whole process very easy. Because Costco was behind the program, we didn't worry about the company being a fly-by-night concern nor getting any glitches resolved. Sunrun was here when they said they would be, did what they said they would do, installed everything quickly and efficiently and we are now approaching our one year true-up with PG&E. If true-up were today, we would owe less than $25 TOTAL for electricity for the past ten months. With hotter weather on the way, we expect to actually receive a little money back from PG&E instead of owing them anything. The Sunrun system has worked perfectly, with NO issues at all. One of the best parts is, the company IS a roofing company and they offer a 15 year roof penetration warranty on their installations. We received the service, peace of mind and our money's worth!
7 years ago
Donald Shabkie Greenville, SC
For over 40 years, I have been extremely concerned about our environment as well as individual conservation efforts. Being a middle class American, I have made many efforts along these lines, but due to the expense, I never thought I would be fortunate enough to have solar panels. Thanks to Sunrun, that is no longer the case.
My panels have been operating for about three weeks now, and already they have generated more KWHs than I used the previous month without them. These are very very impressive results. For someone who cares deeply about the environment, the fact that my panels are generating a lot more power than I'm using---that is a dream that has become reality.
7 years ago
Michael Lyons Murrieta, CA
All I can say is that the Sunrun programs sell themselves. From my first discussion the value was obvious as accepting free money - it seemed too good to be true but has worked out exactly as promised thus far. My electric bill fell from the mid $300s to the low $200s with solar installed but not connected to the grid. Now that my system is on the grid I'm not paying for grid energy and my total bill for solar is less than 1/2 my old electric bill...this summer the reduction will be even bigger! Not to say everyone will have the same experience but my system was installed ONE WEEK after I signed the contract - unbelievable! Utility connection to the grid took another month but that was expected. I can't believe I waited this long to find this program...a review of your home for solar costs nothing but an hour of your time - take the time and your monthly budget will thank you.
7 years ago
Michael Gaudynski Watsonville, CA
I have had Sunrun for about a year and a half. Having solar has saved me hundreds of dollars already. With any service there have been a few hiccups along the way. This review is about the customer service I have received. We recently received a lot of rain for the first time since my system was installed. I noticed a water spot forming on my ceiling. I contacted my sales rep LAUREN MORGANSTEIN on a Saturday. She messaged me back almost immediately giving me the info I needed to have service come out. Service was there Early Monday morning. Blew my mind. They inspected my roof and found that it was not from the solar but more of the flashing on the roof. Roofing company confirmed. Lauren has always gone out of her way to take care of me as a customer two years after she sold me the system. Sunrun's service was quick and the guys went out of their way to find the issues with my roof. Happy Customer!
7 years ago
