Name: SunPower
Rating: 3.9

star star star star star

Herbert Reutter Escondido, CA

I took the leap 8 years ago and my Sunpower system installed by Baker Electric has now paid for itself. There has been no problem with the panels or inverter. Highly recommend Baker and Sunpower. My system produces more than they said it would! I like that, under promise, over deliver never gets old!

7 years ago

star star star star star

Diana Barker Valente Severna Park, MD

We are thrilled with our Sun Power panels and the install by Aurora Energy. Everyone in both companies was easy to contact and answered our questions to our satisfaction. The Sun Power App allows us to see how much energy we use from solar and the grid.

7 years ago

star star star star star

Richard Upjohn Ross, CA

For overall customer satisfaction, SunPower is the best company. The warranty is the best by far and the dealer network in northern CA are the best. They are committed to excellent installation work and follow up. Solar is an asset for your home. Pick the best quality panels. I installed SunPower and have a 5.5 yr. pay back.

7 years ago

star star star star star

Don Stoffel

Systems achieves all that they promised and more. The first year my bill was $ -171. The company that installed the system was Baker Electric and did a quick, excellent job. I did an upfront lease on a 28 panel system. Online monitoring of system is excellent!

7 years ago

star star star star star_border

Larry L Bradshaw Oroville, CA

We had SunPoser panels installed several months ago by Westhaven Solar. The installation was as scheduled, professional, and cleared by local planning office with the comment that , "They do nice work." We have had few problems, but the minor difficulties with the monitor app was addressed quickly. To date we are pleased with the purchase, installation, service, and performance.

7 years ago

star star star star star_border

Jutti Marsh Los Angeles, CA

I have had very good experiences with Sun Power. They made an appointment to come see me to do a site survey. I messed up and didn't answer the door. So the poor guy had to come back. He was very nice about it. Didn't lay a guilt trip one me. Their panels have a very good efficiency rating. A plane using their panels is currently flying around the world.

7 years ago Edited September 14, 2021

star star star star star_border

Mary Kate F Greer, SC

SunPower definitely makes saving energy and converting to solar power easier than it sounds! This company has been a leading name in solar energy in the Carolinas for some time now and has an easy process to guide you towards saving money and energy! They start off with a free phone consultation and then provide a personalized and easily organized plan based on your needs! On their end, they take care of everything in terms of installation and being a reliable and productive staff to set up your preferred system. Customer service definitely off th charts and premium services, so you couldn’t be happier choosing this company.

1 year ago

Reply from SunPower

Hi Mary, thank you for taking the time out to leave a wonderful review for us. It brought us joy reading about your amazing experience with us. We strive to provide the best for our customers and its pleasure to have part of the SunPower family. Feel free to reach out if there is a need we can take care of in the future. Our team is always ready to help.

Jun. 27th, 2022

star star star star star

Christina Sutu-Wallar Pittsburg, CA

I had sunpower do a complete estimate on what it would cost to install solar at my home. The best part is that it was during the peak of Covid, they were able to do everything virtually, they even looked up the details of my house in terms of square footage and roof compatibility with their program. Their presentation was very in depth, and I liked that I only had one point of contact through the whole process

1 year ago

Reply from SunPower

Hi Christina, thanks for taking the time to leave a glowing review for us. We are delighted to hear that we made your experience great even with peak Covid time. We hope you enjoy your system and the benefits that come along with it. Please feel free to reach out if there is a need we can address later down the line. Thanks again!

Jun. 22nd, 2022

star star star star star_border

Rae Martinez Peoria, AZ

We inherited a Sun Power lease when we bought our house. Had not done any cost research so don't know if they are fair priced or not - but assume they are decent since previous owner was very diligent in cost & efficiency. They system is 6 years old and we had our first issue - just stopped producing. Noticed that my electric bills were way higher than previous year - checked and saw I was getting no solar credit. Called Sun Power and took them about a week to send someone out to check the system. Then took a month to get the parts to make the repair. This is May 2022 - everyone dealing with supply chain issues. Once it was fixed (took a day to do the work), it has been producing at full speed. Within a week of completion of the work I received a refund (in the form of loaded credit card) with the amount they assumed I had paid electric company that would have been generated. I believe their estimate to be accurate, if not a little over. I would have preferred a refund check - and could have EVENTUALLY gotten paid that way - but this was faster so I took it. Not like it won't be used. The inspector and the technicians that did the work were friendly, helpful and professional.

1 year ago

Reply from SunPower

We appreciate you taking the time to share your feedback with us, Rae. It was wonderful reading that you received great service. Thank you for helping us change the way our world is powered.

Jun. 22nd, 2022

star star_border star_border star_border star_border

Jim H Tulare, CA

Called with same issue every 60 days for over a year. Called and spoke with 4 reps today. They gave me number to their contractor. Contractor advised me to call sunpower again and ask for a supervisor. After being on hold 28 minutes the rep advised me supervisor would not speak with me. Help!

4 months ago

Reply from SunPower

Hi, we are sorry for the inconvenience. If you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Dec. 12th, 2023

check_circle

Verified Customer

star star star star star

Jimmy

Great customer service. Very professional. I've had it for over a year and have no problems.

9 months ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family!

Jul. 25th, 2023

check_circle

Verified Customer

star star star star star

Daniel

Just that they're very good people to work with. They worked very well together. Very smooth.

9 months ago

Reply from SunPower

We are thrilled that you had an excellent experience with our team and that they provided a very smooth experience! Please reach out to us if you need any assistance. We are just a call, message, or email away. Thank you for helping us change the way our world is powered.

Jul. 25th, 2023

check_circle

Verified Customer

star star star star star

Alan

Everything's working well. I wasn't here when they installed. They always been very good.

9 months ago

Reply from SunPower

Glad to hear it, Alan! Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

check_circle

Verified Customer

star star star star star

Steven

Good company to work with. Responsive, good follow through and quality installation.

9 months ago

Reply from SunPower

We are happy to read you are enjoying your system and received exceptional experience, Steven. Thank you for helping us change the way our world is powered!

Jun. 28th, 2023

check_circle

Verified Customer

star star star star star

Nicholas

They've been very responsive and they've notified me at every part of the project.

10 months ago

Reply from SunPower

Nicholas, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

check_circle

Verified Customer

star star star star star

Elizabeth Rockwall, TX

We actually had a hail storm and nothing happened to it, so I was quite satisfied with that.

11 months ago

Reply from SunPower

We are thrilled that your MySunPower system weathered the hail storm wonderfully! We appreciate your review, value your feedback, and thank you for helping us change the way our world is powered!

May. 18th, 2023

star star_border star_border star_border star_border

Paul Olsen San Marcos, CA

After working at some length with the SP's sales agent we agreed to a roof layout, # of panels and price. Signed contract. SP had an aerial view of the roof and SP conducted a site survey. Later found that SP had submitted permit with the utility with different roof layout. Few weeks later SP said we needed to sign an addendum for an additional $25,600 "because of our type of roof". No detail has been provided for the increase. Several questions have been ignored. No installation to date--bad experience.

5 months ago

Reply from SunPower

Hi Paul, we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Oct. 31st, 2023

star star star_border star_border star_border

Simon Bramfitt Danville, CA

What started out as a well managed responsive business that I was happy to recommend to others has degraded to the point where I can no longer recommend them. Right now I am locked out of my system management account and the company provides no means of resetting my password to allow me to regain access.

6 months ago

Reply from SunPower

Simon, we are sorry to hear that you are having issues resetting your password.

If you haven't already, please contact us using the new Help Center in the mySunPower app. https://us.sunpower.com/products/software/mysunpower

You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

If you are unable to log into the app here is link where you can log in through the web to reset your account as well as your account password. https://login.mysunpower.com/signin/unlock

If this does not help please send us a private message here on Best Company so that we may further assist you. We appreciate you bringing this to our attention and look forward to talking to you soon.

Oct. 10th, 2023

star star star star star

gauri prasad Glendale, AZ

6 months ago

Reply from SunPower

Hi Gauri, we are so thrilled to hear that you joining the SunPower family! If you have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to [email protected].

Oct. 5th, 2023

star star_border star_border star_border star_border

Jay Phoenix, AZ

Terrible system with underproduction for last 10 years. I have another 15 years old system that works better. Even worse is customer service. Anytime they come to service your system, they wipe off data and claim that they don’t have information. They are supposed to monitor system.System is non functioning for last 13 months and still they can’t replace an inverter. Yes, this is happening HERE IN AMERICA from a company claims to be all AMERICAN. I guess it’s just because I have fully prepaid lease. You can’t go wrong by getting solar system from any company but SunPower.

6 months ago

Reply from SunPower

Hi Jay, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Oct. 4th, 2023

star star_border star_border star_border star_border

Kim Medzunas Aurora, IL

I started down the path with SunPower in August 2022. It's now Sept 2023 and I'm still waiting for the panels to be "tested" so I may use them. My local electric company, ComEd, has given me permission to use, however SunPower still tells me I'm in the testing phase. The slowness and lazy attitude shown be nearly everyone in the company is tiresome. Their responses are scripted verbiage each time...no new info can ever be obtained. They have now started to bill me prematurely, which is another headache. So now I'm paying ComEd and SunPower. I would not recommend SunPower to anyone!

7 months ago

Reply from SunPower

Hi Kim, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Sep. 12th, 2023

star star_border star_border star_border star_border

Yijie Zhang Corona, CA

It’s been over 2 months since I last contacted them and I still haven’t received a response. I’ve consistently called Sunpower and emailed support for an update since the beginning of July and still haven’t gotten the new system. We lost the solar system and had to pay high electric bills this summer. This is incredibly disappointing and professional.

7 months ago

Reply from SunPower

Hi Yijie, we would like to apologize for any inconvenience and look further into this situation. We take your feedback and comments seriously and appreciate you bringing this to our attention. I have reached out to your Escalation Specialist to alert them of your sentiments and notated the case on your behalf.

Sep. 12th, 2023

star star_border star_border star_border star_border

L Shenoy

SunPower in Palm Springs is incompetent and don't understand how they are in business. After contacting them 2 months ago regarding my panel reads "error" and solar panels have been useless they still have not come out to fix. I get the runaround stating they've submitted the work order but needs to be approved? I would highly not recommend this company to anyone. Worst customer service ever!

8 months ago

Reply from SunPower

Hi there! We would like to investigate this further. Please reach out to us at 1-800-SunPower. We sincerely appreciate your feedback and look forward to speaking with you.

Aug. 22nd, 2023

check_circle

Verified Customer

star star star star star

Mary Pahrump, NV

It took about a year before it ever got started, but once it got started, it was good. They're mostly helpful.

1 year ago

Reply from SunPower

Mary, we appreciate your review and delighted to read that you are enjoying your system. If you have any questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to [email protected]. Thank you for your feedback and we look forward to talking to you.

Apr. 13th, 2023

check_circle

Verified Customer

star star star star star

Louis San Jacinto, CA

It's easy to have them walk you through what needs to be done. Very smooth, I am satisfied. I have no issues with it.

1 year ago

Reply from SunPower

Louis, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Mar. 22nd, 2023

check_circle

Verified Customer

star star star star star

Denise Wittmann, AZ

We had one issue. Sunpower caught it, came out, fixed it. It's pretty much been no issues whatsoever. I love it.

1 year ago

Reply from SunPower

We are delighted to read you are enjoying your system, Denise. Thank you for helping us change the way our world is powered!

Feb. 27th, 2023

check_circle

Verified Customer

star star star star star

Alfred Oakland, CA

I haven't had any problems with it since they installed it. I've recommended it to all my friends who owned a home.

1 year ago

Reply from SunPower

We are delighted to see your satisfaction with your SunPower system. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Feb. 23rd, 2023

check_circle

Verified Customer

star star star star star

Jerry Palm Springs, CA

I was very pleased with the way the installers worked, their friendliness, and they knew what they were doing.

1 year ago

Reply from SunPower

Jerry, we're glad to read your installation met your expectations. Thank you for helping us change the way our world is powered!

Jan. 16th, 2023

check_circle

Verified Customer

star star star star star

Dave Oceanside, CA

Whenever I've had a question, I've had a quick response and been provided with the needed information that I requested.

1 year ago

Reply from SunPower

It is wonderful to read you have had nothing but exceptional customer service, Dave. Thank you for helping us change the way our world is powered!

Jan. 16th, 2023

check_circle

Verified Customer

star star star star star

Kevin Martin Oceanside, NY

They got the job done in a timely fashion, cleaned up after themselves. And the system works fantastic.

1 year ago

Reply from SunPower

We are delighted to read you had an exceptional experience, Kevin. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

check_circle

Verified Customer

star star star star star

Andrew Haecker Lake Dallas, TX

They are the only solar company I have experience with and their products have worked flawlessly for the first year.

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Jan. 5th, 2023

check_circle

Verified Customer

star star star star star

Katie Huncovsky Henderson, NV

Professional. Accessible. Mark was amazing to work with. Install was great. They answered all my questions.

1 year ago

Reply from SunPower

Katie, we appreciate you sharing your experience with us and we are delighted to know Mark was able to amicably assist you. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

check_circle

Verified Customer

star star star star star

Kenneth Richardson Lakeside, CA

Process for solar panels was easy and fast. I saved a lot of money in the process compared to my neighbors.

1 year ago

Reply from SunPower

It is great to read you are enjoying your system and savings, Kenneth. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

check_circle

Verified Customer

star star star star star

SCOTT MAIER Bridgeton, NJ

Courteous and helpful staff, kept us informed on every step of the project, great work done by installers!

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

check_circle

Verified Customer

star star star star star

Alex Chavez Clovis, CA

Comfort Home Systems was the company that installed my SunPower panels and I found them to be extremely professional.

1 year ago

Reply from SunPower

It was wonderful reading about your exceptional experience, Alex. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

check_circle

Verified Customer

star star star star star

Bill Cardiff By The Sea, CA

The system works well except the phone app shows terribly wrong input and output power. Simple math mistakes.

1 year ago

Reply from SunPower

We appreciate your review Bill and glad to know your system is meeting your expectations. Please shoot us a private message here on Best Company if you would like us to look further into your app issues. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

check_circle

Verified Customer

star star star star star

Michael Callahan Joshua Tree, CA

I got a ground mount installation and SunPower went the extra mile to get the county to approve everything

1 year ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Jan. 5th, 2023

check_circle

Verified Customer

star star star star star

Dylan Garrity Westminster, CA

They were with me every step of the way, very good at communicating what was next and got things done on time.

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Jan. 5th, 2023

check_circle

Verified Customer

star star star star star

Dave Scott Eaton, CO

Quality product that we are satisfied with have had the system for a year and are pleased with the eystem

1 year ago

Reply from SunPower

Dave, we appreciate your review and feedback. It is wonderful to read how amicable your solar experience has been. Thank you for helping us change the way our world is powered!

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star

Claudia Palamar Winslow, IL

Quality product and we're going green! Our salesman was professional and installation was well done.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

Andrea Powell Hanford, CA

Easy company to work with overall, good communication. Felt like a lengthy timeline from signing contract to solar installed & running.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Dec. 22nd, 2022

check_circle

Verified Customer

star star star star star_border

John Peoria, AZ

The installation process went very well. I'm experiencing outage and it's taking them over a month to come and correct it.

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services.

Dec. 21st, 2022

check_circle

Verified Customer

star star star star star_border

Sarver Mount Morris, IL

As far as installing and everything like that, they did a pretty good job. They basically got everything done pretty much in one day.

1 year ago

Reply from SunPower

It is great to read that you are satisfied with your installation, Sarver. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

check_circle

Verified Customer

star star star star star

David Porterville, CA

The process has been quite professional and it was well presented to me and the installation crew did a fine job.

1 year ago

Reply from SunPower

Hi, we appreciate your fantastic feedback and are pleased to read your SunPower success story! It's a delight that the entire process, from the sales presentation to the installation process, met your expectations. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

check_circle

Verified Customer

star star star star star_border

Antonio R Sauza Los Angeles, CA

While I have had relatively good customer service, it would be nice to hear from a SunPower representative occassionally.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Dec. 1st, 2022

check_circle

Verified Customer

star star star star star

Steve Luna Pueblo, CO

I am satisfied with the product that I've received from Sun Power and especially like the lower electric bill!

1 year ago

Reply from SunPower

We're glad you took the time to tell us about your experience, Steve Luna. Customer feedback is very important to our business, and it helps us a lot! We're glad to hear that you were comfortable and satisfied with the services we provided. We hope you'll think of us again if you need anything else.

Nov. 23rd, 2022

check_circle

Verified Customer

star star star star star

Phil Orefice Simi Valley, CA

My representative took care of everything. I needed an answer. Every question she was very professional.

1 year ago

Reply from SunPower

We appreciate the glowing review and are thrilled to hear that your representative exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Nov. 17th, 2022

check_circle

Verified Customer

star star star star star

G. May-Montt San Francisco, CA

They were easy to contact, schedule, work with and everything has been working well since it was installed.

1 year ago

Reply from SunPower

We are delighted to read about your exceptional experiences, G. May-Montt. Thank you for the feedback it is truly appreciated.

Nov. 17th, 2022

check_circle

Verified Customer

star star star star star

Joe Carleton Bay Shore, NY

Excellent installation team and permitting and financing went smoothly. Panel output beyond my expectations

1 year ago

Reply from SunPower

Joe, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Nov. 17th, 2022

check_circle

Verified Customer

star star star star star

Josephine Pascua Mililani, HI

I rate them excellent, easy to contact if we have questions about the Solar Panel and the Battery wall

1 year ago

Reply from SunPower

What a wonderful review! Thanks for helping us change how our world is powered!

Nov. 17th, 2022