Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.

Known for manufacturing top quality, high efficiency solar panels that generate more power than conventional solar technologies and have a uniquely attractive, all-black appearance for itself and many other players in the industry, SunPower offers a few different options to help both residential and commercial consumers get started with renewable energy, but outsources most, if not all, of its projects to third-party solar installers.

Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.

The Good

  • Purchase, Lease, and Loan Options Available
  • High Efficiency Panels
  • Industry-Leading Solar Panel Energy Production
  • Attractive Appearance
  • Compatible With Battery Storage
  • Online Monitoring
  • Lengthy Warranties

Purchase, Lease, and Loan Options Available

SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.

With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.

SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.

The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.

High Efficiency Panels

SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.

In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible. 

Industry-Leading Solar Panel Energy Production

SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.

SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.

Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.

Attractive Appearance

In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.

Compatible With Battery Storage

SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.

Online Monitoring

Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.

SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.

There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.

Lengthy Warranties

SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.

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The Bad

  • No PPAs for Non-Commerical Buyers
  • Few In-House Installations
  • Customer Service Complaints

No PPAs for Non-Commercial Buyers

Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.

Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.

Few In-House Installations

SunPower is performing installations itself in select areas of California; however, SunPower panels are available in the following 18 states through a network of dealers:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Illinois
  • Maryland
  • Massachusetts
  • Nevada
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • Oregon
  • Rhode Island
  • Texas
  • Utah

The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.

Customer Service Complaints

Many users on our site have provided negative feedback in regards to SunPower's customer service.

Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.

The Bottom Line

SunPower offers a number of payment options, some of the most efficient solar panels in the industry, online monitoring for its customers, and a lengthy workmanship and product warranty.

However, the company does not offer PPAs to residential customers and outsources most of its installations, making it confusing for customers to know who to contact if there is an issue.

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User Reviews

Star Rating

3.7
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511 Reviews

Review Breakdown

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3 star
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1 star
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Sentiment Criteria

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K L
July 19th, 2019 Castro Valley, CA

The majority of the team, sales, installation, and project management, are very professional and helpful. The overall process was simple and the team kept me informed all the way. The only reason I gave it 4-star instead of 5 is because of the inspection coordinator's action. He did not make contact with me to schedule/coordinate the inspection date/time in advance. He e-mailed me at 6PM the night before city inspection and expected me to be available the next morning at 8AM.

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Reply from SunPower

Aug 05, 2019

Thank you for choosing SunPower, KL. We apologize for that short notice on your inspection time. Please let us know if you need anything further.

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∫Bradley Smith
July 19th, 2019 Summerfield, NC

Your sales person did reasonable job He took a little too long to get back to us and interest had cooled off. The price is too high and payback is impossible. It looks like your price would have been OK BUT looks like you added the rebate on your price voiding any help it would have been!

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Reply from SunPower

Jul 22, 2019

Hello Mr. Smith, I'm sorry to hear your experience with one of our third party dealers, did not meet your expectation. When you have a moment please send me a private message with your contact information. I can have one of our inside sales team members reach out to you. They may be able to provided additional options for you. We truly value your feedback and we look forward to speaking with you. Thank you!

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Viengboupha Sabandith
July 19th, 2019 Hurst, TX

Great services, I recommend this company for the best.

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Reply from SunPower

Aug 05, 2019

Thank you!

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Clayvon Countryman Jr
July 19th, 2019 Tolland, CT

I’m impressed with the panels provide and we have noticed a huge savings. Everyone from the beginning of the project to the end. Kept us we informed as the steps happened. Thank You.

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Reply from SunPower

Aug 05, 2019

Thank you for choosing SunPower and congrats on saving money by switching to clean solar energy.

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Kathy Sugar
July 18th, 2019 Pawcatuck, CT DETAILS
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One issue we have had is a company that I believe Sunpower outsources, keeps canceling an appointment for a yearly check on the equipment. Feels like maybe they will be here when it is two years old!!!

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Hector barragan
July 18th, 2019 Walnut Grove, CA

Everything went smooth with the paper work. On the installation Sonray did a great job. Every person that I came contac with was was very knowledgeable and professional..

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Tony
July 18th, 2019 Van Nuys, CA DETAILS
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SunPower's installation team was fantastic. However, follow-up customer service has frequently been slow and incomplete.

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Amit Jain
July 18th, 2019 Round Rock, TX DETAILS
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They will install it for you but forget customer service and maintenance. I have called them three times in the last 6 months and on the phone they confirm that someone will call back. But that never happens.

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Reply from SunPower

Jul 18, 2019

Hello Amit Jain, I'm sorry to hear about your negative experience. Providing excellent customer service is our main goal. I have reviewed the call logs on your account. There is no record of you calling in with any concerns to SunPower. Can you please send me a private message with the number you were calling. I will investigate further. We truly do value your feedback and your business. Thank you,

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Joseph Locoteta
July 18th, 2019 Bergenfield, NJ

After I was talking to signing up I was promised the world. Absolutely nothing. No help from anybody I had to contact the Better Business Bureau just to get a response from your home office once you sign up they leave you high and dry I have been having problems since day one and nobody has addressed it at all

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Reply from SunPower

Jul 18, 2019

Hello Mr. Locoteta. I'm so sorry to hear of your negative experience. Providing excellent customer service is our main goal. Upon review of your account it appears that you have been in contact with Gabe. Please be expecting a call from him to discuss your concerns in details. We appreciate your business and truly value your feedback.

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Svetlana Zhuravskaya
July 18th, 2019 DETAILS
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Very good relations between company workers and customers. Promt response for any needs.

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Jerry
July 18th, 2019 Livermore, CA DETAILS
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Great planning and construction. Power production is better than estimated. Thanks!

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Tom
July 18th, 2019 Buena Park, CA DETAILS
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Very good experience but the app could use some improvement

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MIGUEL AGUILAR
July 18th, 2019 Bound Brook, NJ DETAILS
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I was told by the sales rep that i would not be paying much to pse&g but that's not true i told the rep and showed him the bill how high it was and told him are we going to have enough panel to help with that he said yes but know they saying i use more than what it produces. why didn't he put enough solar panels to help the dont listen and promise a lot. then they say refferal program of 500 i did and not even that

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Reply from SunPower

Jul 18, 2019

Hello Mr Aguilar, I'm sorry that your expectations have not been met. I would love the opportunity to restore your faith in SunPower. Please be expecting a call from an executive service specialist to discuss your concerns in details. We appreciate your business and truly value your feedback. Thank you.

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Jesus Zepeda
July 18th, 2019 San Jacinto, CA DETAILS
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Michael J was awesome!! He explained everything every step of the way. He went above and beyond! Great customer service!!

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Kalin C
July 18th, 2019 Roseville, CA

Bruce was great. He was very knowledgeable and helpful with the questions I had regarding Solar. I would recommend him in the future.

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Frank Fisher
July 18th, 2019 Millville, NJ DETAILS
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I like the clean power provides for me clean energy that I get from it the only issue I have is when I tell them to take my payment out on the 5th of the month they insist on trying to take it out at the end of the month and bouncing my checking account I've explained to them three or four times that my check does not get into my account until the 3rd of the month Can they please take the money out on the 5th of the month but it doesn't seem to work other than that I love the way that it works and I really enjoy the clean energy that it provides for me

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Edwin Bates
July 18th, 2019 Gaylordsville, CT

Installed in one day. Installed by sunpower techs. Very nice people. Nice clean installation. Working great. I contacted energy geeks. They coordinated everything. A+ for both companies

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MIchael C Fishbein
July 18th, 2019 Encino, CA DETAILS
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Very pleased. All is working well. I have added two electric cars and my electric bill is basically taxes and fees only.

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Gary Eigenberg
July 18th, 2019 Milford, CT DETAILS
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Working with SunPower was a positive experience from the beginning and all the way through installation. Very professional and quality products.

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Mary Goggi
July 16th, 2019 Ansonia, CT DETAILS
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Courteous, knowledgeable, wonderful experience.

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Ngoc Huynh
July 16th, 2019 Stockton, CA DETAILS
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Very friendly and professional customer service.

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Curt
July 16th, 2019 San Jose, CA DETAILS
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Sun Power installed 16 ea X22 360 Watt panels on my home on August 29 2018. Over all I have been very happy with the production of the solar panels, the Sun Power sales person and the Sun Power Installation team. As time moves on I am interested in adding a storage (Battery) solution to my Panels. I have looked at multiple companies but most interested in Enphase as they are a local company and I am hopeful that since Enphase purchased Sun Powers microinverters on June 13 of 2018 my panels will be compatible with Enphase storage. A suggestion to Sun Power and Enphase would be to provide a detailed process on how install Battery storage on new and older Sun Power Solar systems at a reasonable price. I see storage as being the next best thing and hopefully these two companies will work together to provide a outstanding solution.

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Marilyn Russell
July 16th, 2019 Livermore, CA DETAILS
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An amazing, vibrant, & very professional company. Yet totally helpful & friendly. Best of all, fast! I thought it would be several months to get solar installed. It was completed almost immediately (within a month from initial contact). I’m very impressed & pleased! Workers were so conscientious & left property immaculate. I also appreciate how easy it is to phone & get immediate & accurate help. Enthusiastic, competent & devoted staff. I’m very impressed with the entire company!

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Jim
July 16th, 2019 Redwood City, CA DETAILS
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Installation was easy, professional, nice and neat job. Our account manager was excellent, checked in regularly, no issues on scheduling dates. The panels are producing as forecast and look forward to only having a gas bill this year. I think the mobile app looks good but not impressed with the way the connectivity drops to the master unit and the slow pace of customer service to correct it.

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David
July 16th, 2019 Los Angeles, CA DETAILS
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Great service, helped with the paperwork for filing, installed system professionally and my electricity bills have been reduced to just taxes and connection fees! Also with net metering i am generating some money too.

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RJC
July 16th, 2019 Redwood City, CA DETAILS
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First-Rate service from start to finish. Clear communication and planning, on-time delivery, and great results with the installed system. No problems or delays at any stage.

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David Salas
July 16th, 2019 Rialto, CA DETAILS
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Rob my salesman did a great job of explaining every detail. The installation crew were great answered every one of my questions and checked my roof leaks, fixed the leaks and replaced some missing tiles . Overall great company to work with.

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Stephen0118
July 16th, 2019 Stevenson Ranch, CA DETAILS
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There were a lot of companies to choose from when it comes to solar, but SunPower is one of the best. Their prices are good, they have one of the best equipment, and they don’t try to sell you things that you don’t need. Their service is good, from sales to installation. They also have a 25-year warranty on their panels. If you need anything, such as additional panels, they will work with you. I recommend them.

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Pete measso
July 16th, 2019 Belvidere, NJ DETAILS
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As of right now . I give u 1 star I had to have adverters replaced, a panel replace , The outside module is having issues all within a 2 years . I’m paying for a lease plus full price on my electric bill . The other problem is no one is going to read this . So I wasted 10 minutes in your survey .

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Reply from SunPower

Jul 16, 2019

Hello Mr Measso, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Upon receipt, I will have an executive service specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback.

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Walter J McGlothan
July 16th, 2019 Corona, CA DETAILS
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The salesman was very knowledgeable and sold me only what I needed. The product is superior to anything on the market. There are other houses in my neighborhood that are the same size with solar panels and they have twice as many.

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Perry Nguyen
July 16th, 2019 DETAILS
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Competitive, although premium, pricing. Top notch system, fast install.

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William Swegan
July 16th, 2019 Los Banos, CA DETAILS
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These solar panels are producing more than enough power for keeping our home comfortable during the 90 to 100 degree days here in the central valley of California. We are extremely pleased with the experience of purchasing Sunpower solar panels. No more $300 to$400 a month electric Bill's in the summer.

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Ramona Tippett
July 16th, 2019 Whittier, CA

Excellent choice with salesperson and quality of installation Communication with crew has been stellar and after installation instructions were done professionally

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Pedro Godoy
July 12th, 2019 Hopatcong, NJ DETAILS
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Although no hard sell was required as I was “all in” from the get-go , process ran smoothly and am elated with the results this far.

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RICHARD MURPHY
July 12th, 2019 Marlton, NJ DETAILS
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best price best customer service . best overall

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Michael
July 12th, 2019 Murrieta, CA DETAILS
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Michael was very thorough with the setup of my SunPower solar system. He gave me expert advice, taught me how to read my charts and how to efficiently use my power. Overall, he’s a great person and does a great job.

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Robert Robbins
July 11th, 2019 Enfield, CT

Anyone at the company that I’ve had contact with has been extremely helpful. It was a great experience and I would recommend it to anyone.

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Ashley N Kern
July 11th, 2019 Corona, CA DETAILS
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Turning on my solar service was easy with SunPower. Only took about 10 minutes or so, and the representative who stopped by was friendly and informative!

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Debby
July 11th, 2019 Lake Forest, CA DETAILS
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SunPower follows through with what they promised. We have saved money with the panels. The software is easy to follow. The crew have been professional and caring.

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Cheryl
July 11th, 2019 Franklinville, NJ DETAILS
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Although the process took longer than I hoped due to township inspectors etc. the system is running great and their customer service people are wonderful.

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Frank Ortega
July 11th, 2019 Visalia, CA

We have saved a lot with these solar panels. It's nice to know that we dont have to watch our electric bill .

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Edward Argenta
July 11th, 2019 Oakville, CT

I could not be happier with my SunPower experience. More companies need to follow your lead on how to provide excellent Customer Satisfaction. From the start, everyone at SunPower was professional and knowledgeable about their product and the solar industry. All my questions were answered quickly and correctly (no BS’ing). My first interaction with SunPower was during the installation. There was a mix up with the scheduling date. SunPower admitted that the error was on their end. I had to take a vacation day from work for the installation, that it was not going to happen. SunPower acknowledging how valuable vacation time is, they re-scheduled the installation for that Saturday morning. The Installation Crew arrived on time. Each Team member introduced themselves to me. The Team Lead explained everything that was going to be done and answered all my questions. The Team went to work and it looked like a choregraphed dance. Everyone knew what had to be done and went about getting the work done professionally. We had guys on the roof marking out the panel layout, guys unloading the truck, guys laying out the solar panels and frame rails, electrical work (inside and out) being performed all at the same time. With an emphasis on safety. I was blown away when I found out later that this crew does not work together. This Installation Team was a collection of professionals from other install Teams pulled together to get my installation completed. Great job educating and training your crews to work efficient and safely. Our SunPower Rep – Alberto M kept us informed about what was being done, what needed to be done, and the overall project status. Excellent interaction. It was reassuring to know that there is still a company out there that prides themselves on Customer Satisfaction, professionalism, quality of workmanship, and doing the job right the first time. Thank you very much for this great experience.

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Neilson Spencer
July 10th, 2019 Jewett City, CT DETAILS
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While solar power is a great idea, the solar companies are incredibly misleading and greedy. I was promised my average yearly electric would be lower but instead I have four months out of the year that are any savings at all, the rest of the year my electric bill almost doubles. And there is no way out of this contract, so I'm stuck with a solar bill that goes up every year on top of my electric bill.

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Reply from SunPower

Jul 11, 2019

Hello Mr. Spencer., I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

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Ness
July 10th, 2019 Waterbury, CT

Customer service was great and made the process easy to understand. Installation too about a business day with employees respectful of our home and roof.

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Reply from SunPower

Jul 10, 2019

Congrats on going solar, Ness!

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William
July 10th, 2019 Tracy, CA DETAILS
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Bruce was great in explaining the solar system and components as well as setting up the app. Bruce was friendly and professional. He made sure we had all our questions answered.

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Reply from SunPower

Jul 10, 2019

Thanks William!

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John Siggson
July 8th, 2019 Escondido, CA

Everyone was very helpful and truly concerned with me and the appearance of the job. All questions was answered without delay.

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Reply from SunPower

Jul 10, 2019

Congrats on going solar, John!

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Renee Gardner
July 8th, 2019 San Jose, CA DETAILS
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Couldn't be happier with my selection of SunPower. They were responsive and professional from the beginning of the process (sales discussion) to turning on the switch of solar power. The day they came to install, I was so impressed with how quickly and nicely the install went. They were careful with aesthetics. I really appreciated that. Super happy with my beautiful new panels.

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Reply from SunPower

Jul 10, 2019

Congrats, Renee! Thank you for choosing SunPower.

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Paul
July 8th, 2019 Rocklin, CA

Technician was great Kept me informed, was professional, respectful and polite.

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Reply from SunPower

Jul 10, 2019

Thank you, Paul!

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Sophia
July 8th, 2019 Murrieta, CA

We’re pleased with our experience with Sun Power so far. Great communication, everything done right on schedule and everyone we’ve dealt with has been great. Keith M was especially helpful, guiding us through the process.

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Reply from SunPower

Jul 10, 2019

Thank you, Sophia!

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Loc
July 5th, 2019 Valley Center, CA

I have converter failed, call the company they can’t give me the date because it on back order. I call Baker electronic get the same answer. I read the contract, all it mention is “if something goes wrong the solar can’t give out the amount they promise then they will give you 15 cents per KLW that they under produce. SDGE charge me wayyyy more than 15 cents. I will continue to wait until they give me new converter. Now I have two Bill to pay. One from SDGE $400 and the other one from the solar company $254. I am on my two month waiting for them to replace my converter.

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Reply from SunPower

Jul 08, 2019

Hello Loc, I am sorry to hear of your negative experience. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.