Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.
SunPower is known for manufacturing top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. The company has a uniquely attractive, all-black appearance for itself and offers a few different options to help both residential and commercial consumers get started with renewable energy. SunPower outsources most, if not all, of its projects to third-party solar installers.
Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.
SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.
With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.
SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.
The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.
SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.
In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible.
SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.
SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.
Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.
In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.
SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.
Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.
SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.
There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.
SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.
Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.
Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.
SunPower is performing installations itself in select areas of California; however, SunPower panels are available in the following 18 states through a network of dealers:
The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.
Many users on our site have provided negative feedback in regards to SunPower's customer service.
Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.
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System is proving to provide as much power as promised. However, the inverter sensitivity to Hz fluctuations needs to be more tunable to match Tesla Powerwall feedback conventions.
100% satisfied with installation, performance, value, maintenance.
Satisfied La Mesa Customer
Excellent service and delivered a great product.
There were a few issues and the installers jumped on the problems and fixed them right away.
Sean P, my salesperson. He stood by his word, didn’t over-commit, and delivered
Quality product and installation team. Office staff did all the necessary work to get permissions from the home owners association and our utility company. The install was scheduled with a timeline indicating several landmarks along the road to completion so we always knew the progress.
The staff were/are very responsive to my questions and make sure we understand what is happening
quality equipment, long lasting and leading technology; EM Power-Solar is an excellent representative/installer of the solar equipment, very knowledgeable in the industry and provides professional service
System works very well never any problems.
On time and did what they promised that they would
They are producing as much power as expected.
SunPower is a fantastic company, from the smooth and professional sales process, to their customer communication once the order was placed, and the amazing efficiency and speed in which they were able to install the panels (and all during a pandemic!) I highly recommend this company.
After 3 week still waiting for my dahboard to work.
Sunpower did all of the paper work and completed project without issues
works great!! Install on time.Great workers!
Renova Solar Nelson
Service and provides information regularly
Very professional-great service and timely installation
Great experience working with Sun Solar. Very honest and professional.
The process was carried out very professionally.
They are the best, truthful, timely, great to work with.
Quality product, good people and good communication
Mike, Point Pleasant Beach
Aesthetics, efficiency, tight integration of system components, very small degradation rate of power production and 25 year warranty
It generates more power than I need every month I'm giving back to the grid. the app is easy to use and understand.
They have delivered everything they said they would and more. They are a great company to work with.
Very helpful if you have questions, professional in every area.
Great price, great installation, new circuit breakers and excellent customer service
supplies power and works like promised, dependable and serviced when needed
Customer service was very helpful. Quick and eager to assist.
Simple install, no issues, straightforward responses to initial questions.
Overall experience was more than what I've been expecting.
They were outstanding with us we really appreciate your efforts to make everything easy for us
Excellent customer service and overall product. Great experience.
Professional and timely service. They kept me well informed about all aspects of the process. My only complaint has been in the timeliness in processing my rebate. Over 5 months since project completion, and still no rebate.
Happy in San Mateo
Good friendly service. Informative, knowledgeable. Generally like doing business with SunPower.
Great installer, easy to operate , max sun to energy
Durable panels and good customer service in follow up and maintenance
Chad Brown; Cal Premiere
Great product and the installation company was very professional and courteous
Rising Sun LLC provided awesome service and SunPower products were a part of it all.
Excellent performance under low light and at high angles of incidence.
I am extremely happy I chose SunPower over the other brands. The installation was quick and painless. The price was about the same and the guarantee is exceptional! I should have gone solar a long time ago.
J T Garrison
Personal follow up. Very trust worthy. Professional and accurate
RGP in Palm Springs
Work done professionally but time will tell for a product that has a 25-year warranty. Don't trust the lender you use.
Very communicative throughout the process
Patt and Bob Salisbury
Performance is perfect. We are in our third year of basic PNM charges every month. Couldnt be better
Excellent Service, quality product. They proactively kept me informed as the project progressed.
So far so good. No problems and power output is as it should be I think. Hope it stays that way.
Their service is outstanding & the product is awesome.
Good equipment and monitoring tools.....
Great Customer Service, Always had answers for my questions , always retuned calls. I was never left out in the blue for any reason. Very reliable, professional and honest.
Awesome salesperson (Gino) and excellent customer service