Name: SunPower
Rating: 3.9

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Kitty Occhino Palm Desert, CA

Great investment on my electric bill. Want to conserve energy. Two of my neighbors showed me $12.00 monthly electric bills. Wow what a difference.

3 years ago

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Karen R. Goleta, CA

The solar panels seem to be working as expected. I like being able to view online reports on the energy being generated using the SunPower app.

3 years ago

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Kiran Patel Indian Wells, CA

Excellent initial sales process and installation by dealer Renova. Very poor response and problem not corrected after 3 weeks... system production has dropped 50%

3 years ago

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Mahion Davis Bakersfield, CA

Appears to be high quality equipment. The Installation was very clean. All involved with this project were very polite and professional

3 years ago

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SteveB

Great solar system. No problems. It just works like it should and I can monitor it on my cell phone, tablet or computer.

3 years ago

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Carey Thomson

The panels are working great! I was very happy with the entire process, from sales call to installation and followup.

3 years ago

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Carl turner

The best. I did recommend SunPower to my son. His comment was about your proprietary controls over the total system. I don't have that concern

3 years ago

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Everett Shogren

Post purchase I have had no customer support, just a bill that I had paid two weeks bdfore, and past due reminders for bills I had never previously recieved

3 years ago

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Wendy Briesch

SunPower by Esmay Electric was a pleasure to work with. Everyone I dealt with was knowledgeable, friendly and extremely helpful.

3 years ago

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XRADR

High quality panels. Mobile app is limited. Would love more in depth access to information. Say an "Advanced" mode. Would be great to have panel by panel detail, etc.

3 years ago

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T & C

I like everything! The sales person did a great job explaining how long they should last and have. 40 years! Good quality it always the way to go.

3 years ago

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John Harris

The process of design and installation was very smooth. Good communication. Performance in our first full month of power generation was excellent.

3 years ago

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Patrick San Diego, CA

awsome customer service, trust worthy, and keeps you informed during the process of installation. best product on the market

3 years ago

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Mike, Point Pleasant Beach Point Pleasant Beach, NJ

Aesthetics, efficiency, tight integration of system components, very small degradation rate of power production and 25 year warranty

3 years ago

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Camilo

Great Service, outstanding communication, very professional installation,currently working perfectly,very satisfied. Would recomeend unconditionally.

3 years ago

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Jeanette Glen Ellyn, IL

I was impressed at first, but now they are doing everything they can not to honor their own lease agreement. My panels are not connected due to squirrel damage, which they claim are not covered under the "We promise to 100% cover all repairs and maintenance ...." They are not responding and not taking calls. It is ridiculous and all the while I am paying the lease payment but getting absolutely nothing for it. Now they insist I pay $6000 for repairs. Buyers beware. It is a scam unless everything goes right.

3 years ago Edited January 10, 2024

Reply from SunPower

Hello Jeanette,
I'm sorry to hear your expectations were not met. Id be happy to answer any questions you may have. Please send me a direct message with your contact information and your address, and we discuss your concerns in detail. We appreciate your business and value your feedback.

May. 29th, 2020

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Jen H

Had solar for just over a year now. Panels work great, the customer service is excellent and I'm saving money on electricity.

3 years ago

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Lonald and Carolyn Lott

SunPower & its associated organizations have always been responsive to our requests and needs, and have kept their word.

3 years ago

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Nathan M

Nice looking, very functional product. The all black solar panels look better than all the other solar panels in the neighborhood.

3 years ago

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Robert Bradshaw Round Rock, TX

Great experience from sales, design, install, and service. I like watching how much energy I'm producing in the SunPower app.

3 years ago

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Ron - Kingman, AZ Kingman, AZ

Had solar from SunPower in a previous home and always enjoyed good service and very low electric bills, less than $10 per month.

3 years ago

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Steven Fresno, CA

Good price, good quality, good warranty, the system was installed quickly and works great. Was up and running within two days

4 years ago

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Kyle

They have been very helpful through the process. The only fallback is some clarity when it comes to their financing (how it works) in general.

4 years ago

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Joe

The Sunpower solar panels have worked for a year now with no issues and the power output has more than exceeded expectations.

4 years ago

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KevinM

I gave 5* for the solar panels and accessories. The SunPower app, however, still needs a lot of work (although it has been more reliable lately)

4 years ago

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Mark

I checked the first PG&E bill after installed and calculated. ROI is less than 10 years which I was told before installation.

4 years ago

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stephen a

excellent customer service and follow-up throughout the process, professional installers but never received final review of system once it was installed

4 years ago

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Satisfied customer

Our SunPower solar panels provide are a product we can trust to last because SunPower promises to monitor and warranty its product for 25 years

4 years ago

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Luis

no issues so far. they have been very helpful when I need ther assistance. They have answered all my questions every time.

4 years ago

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John Murphy

I didn't deal with them directly but the company that did the installation is very professional. In my opinion they wouldn't use just any solar panel company.

4 years ago

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Anonymous

Great customer service and quality! From beginning to end we had a great experience speaking with honest staff the whole way through.

4 years ago

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Phil

Excellent customer service, thorough top-notch installation. Polite, respectful, knowledgable staff, and great reputation.

4 years ago

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Srikanth

Very good service . Sales Rep given full details about the Sun Power Solar panels .Install and all other thing went very good .

4 years ago

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Josh Ames

The information provided before, during and after installation were complete and accurate. Their response to my phone call were prompt.

4 years ago

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George H

SunPower has quality solar panels and everything has worked exactly as advertised. I'm very happy with my panels and the ability to monitor them.

4 years ago

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Cowboy13

There are too many times my app doesn't give me my info because the system is not functioning properly. If I delete the app and start over that usually gives me access again. Very awkward to do all the time.

4 years ago

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Truthwinds

Excellent installation. Excellent products that exceed promised production. Yet digital web sites for billing and monitoring that are in serious need of upgrading.

4 years ago

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Jeremy Helms

Only getting 4 stars because it hasn't been long enough for 5. Can't really rate because it's only been 3 (winter) months. I have already recommended you twice.

4 years ago

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Anonymous

They were not pushy. They completely out system always on time. Our system is operating as estimated by their representatives.

4 years ago

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Jack Ayers

Their product, albeit maybe too soon to evaluate, appears to be productive there are some communication issues that need to be worked on to be improved.

4 years ago

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Alan Johnson

The price was higher than others, but you get what you pay for. Fast professional installation and now everything is working perfectly .

4 years ago

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Anonymous

The solar panel system installed on my house 15 months ago seems to be working fine and I am receiving the benefits from it as promised

4 years ago

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Tesla Powerwall

Met expectations, delivered excellent product, and installation was seamless. Very happy with our Tesla Powerwall battery!

4 years ago

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Charles Wickham

What I was presented as being , the savings has not been the reality. It taken the Team , SEVERAL TIMES to get the , roof pictures and measurements to the Factory . Project completion went way past the , Quoted completion DATES. The Phone numbers for the original , local Company NO longer exist.

4 years ago

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Ellen Fenichel

Very easy to work with. Everything went as described. Haven't had first annual true-up yet so I don't know if production will be as expected.

4 years ago

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Mike D Chico, CA

Did everything that they promise to do. We'll wait to see how the pedals work after 1 year to give them a 5. But so far everything is working out great.

4 years ago

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Tuti Mills

Love power from the Sun, it's clean and free, and charges my electric car. Would like to reduce dependence on oil and gas.

4 years ago

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SlowJim

I can't see production of each panel and I'm getting three monthly reports every month, asked them to only send one (via their monitoring website) but not response.

4 years ago

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Jacquie Mallard

Very professional every step of the process. Kept me informed of all steps and the follow up has been great. So happy to have worked with them.

4 years ago

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Corey

Every part of the process was simple and extremely thoughrough. They made sure we were aware of every step along the way.

5 years ago

Reply from SunPower

Congrats on going solar, Corey!

Feb. 20th, 2019