Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.

Known for manufacturing top quality, high efficiency solar panels that generate more power than conventional solar technologies and have a uniquely attractive, all-black appearance for itself and many other players in the industry, SunPower offers a few different options to help both residential and commercial consumers get started with renewable energy, but outsources most, if not all, of its projects to third-party solar installers.

Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.

The Good

  • Purchase, Lease, and Loan Options Available
  • High Efficiency Panels
  • Industry-Leading Solar Panel Energy Production
  • Attractive Appearance
  • Compatible With Battery Storage
  • Online Monitoring
  • Lengthy Warranties

Purchase, Lease, and Loan Options Available

SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.

With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.

SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.

The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.

High Efficiency Panels

SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.

In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible. 

Industry-Leading Solar Panel Energy Production

SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.

SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.

Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.

Attractive Appearance

In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.

Compatible With Battery Storage

SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.

Online Monitoring

Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.

SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.

There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.

Lengthy Warranties

SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.

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The Bad

  • No PPAs for Non-Commerical Buyers
  • Few In-House Installations
  • Customer Service Complaints

No PPAs for Non-Commercial Buyers

Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.

Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.

Few In-House Installations

SunPower is performing installations itself in select areas of California; however, SunPower panels are available in 40 states, excluding the following, through a network of dealers:

  • Alaska
  • Montana
  • North Dakota
  • South Dakota
  • Nebraska
  • Iowa
  • Arkansas
  • Mississippi
  • Alabama
  • Washington

The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.

Customer Service Complaints

Many users on our site have provided negative feedback in regards to SunPower's customer service.

Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.

The Bottom Line

SunPower offers a number of payment options, some of the most efficient solar panels in the industry, online monitoring for its customers, and a lengthy workmanship and product warranty.

However, the company does not offer PPAs to residential customers and outsources most of its installations, making it confusing for customers to know who to contact if there is an issue.

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

3.7
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443 Reviews

Review Breakdown

5 star
58%
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Mary Goggi
July 16th, 2019 Ansonia, CT DETAILS
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Courteous, knowledgeable, wonderful experience.

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Ngoc Huynh
July 16th, 2019 Stockton, CA DETAILS
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Very friendly and professional customer service.

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Curt
July 16th, 2019 San Jose, CA DETAILS
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Sun Power installed 16 ea X22 360 Watt panels on my home on August 29 2018. Over all I have been very happy with the production of the solar panels, the Sun Power sales person and the Sun Power Installation team. As time moves on I am interested in adding a storage (Battery) solution to my Panels. I have looked at multiple companies but most interested in Enphase as they are a local company and I am hopeful that since Enphase purchased Sun Powers microinverters on June 13 of 2018 my panels will be compatible with Enphase storage. A suggestion to Sun Power and Enphase would be to provide a detailed process on how install Battery storage on new and older Sun Power Solar systems at a reasonable price. I see storage as being the next best thing and hopefully these two companies will work together to provide a outstanding solution.

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Marilyn Russell
July 16th, 2019 Livermore, CA DETAILS
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An amazing, vibrant, & very professional company. Yet totally helpful & friendly. Best of all, fast! I thought it would be several months to get solar installed. It was completed almost immediately (within a month from initial contact). I’m very impressed & pleased! Workers were so conscientious & left property immaculate. I also appreciate how easy it is to phone & get immediate & accurate help. Enthusiastic, competent & devoted staff. I’m very impressed with the entire company!

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Jim
July 16th, 2019 Redwood City, CA DETAILS
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Installation was easy, professional, nice and neat job. Our account manager was excellent, checked in regularly, no issues on scheduling dates. The panels are producing as forecast and look forward to only having a gas bill this year. I think the mobile app looks good but not impressed with the way the connectivity drops to the master unit and the slow pace of customer service to correct it.

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David
July 16th, 2019 Los Angeles, CA DETAILS
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Great service, helped with the paperwork for filing, installed system professionally and my electricity bills have been reduced to just taxes and connection fees! Also with net metering i am generating some money too.

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RJC
July 16th, 2019 Redwood City, CA DETAILS
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First-Rate service from start to finish. Clear communication and planning, on-time delivery, and great results with the installed system. No problems or delays at any stage.

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David Salas
July 16th, 2019 Rialto, CA DETAILS
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Rob my salesman did a great job of explaining every detail. The installation crew were great answered every one of my questions and checked my roof leaks, fixed the leaks and replaced some missing tiles . Overall great company to work with.

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Stephen0118
July 16th, 2019 Stevenson Ranch, CA DETAILS
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There were a lot of companies to choose from when it comes to solar, but SunPower is one of the best. Their prices are good, they have one of the best equipment, and they don’t try to sell you things that you don’t need. Their service is good, from sales to installation. They also have a 25-year warranty on their panels. If you need anything, such as additional panels, they will work with you. I recommend them.

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Pete measso
July 16th, 2019 Belvidere, NJ DETAILS
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As of right now . I give u 1 star I had to have adverters replaced, a panel replace , The outside module is having issues all within a 2 years . I’m paying for a lease plus full price on my electric bill . The other problem is no one is going to read this . So I wasted 10 minutes in your survey .

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Reply from SunPower

Jul 16, 2019

Hello Mr Measso, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Upon receipt, I will have an executive service specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback.

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Walter J McGlothan
July 16th, 2019 Corona, CA DETAILS
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The salesman was very knowledgeable and sold me only what I needed. The product is superior to anything on the market. There are other houses in my neighborhood that are the same size with solar panels and they have twice as many.

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Perry Nguyen
July 16th, 2019 DETAILS
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Competitive, although premium, pricing. Top notch system, fast install.

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William Swegan
July 16th, 2019 Los Banos, CA DETAILS
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These solar panels are producing more than enough power for keeping our home comfortable during the 90 to 100 degree days here in the central valley of California. We are extremely pleased with the experience of purchasing Sunpower solar panels. No more $300 to$400 a month electric Bill's in the summer.

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Ramona Tippett
July 16th, 2019 Whittier, CA

Excellent choice with salesperson and quality of installation Communication with crew has been stellar and after installation instructions were done professionally

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Pedro Godoy
July 12th, 2019 Hopatcong, NJ DETAILS
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Although no hard sell was required as I was “all in” from the get-go , process ran smoothly and am elated with the results this far.

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RICHARD MURPHY
July 12th, 2019 Marlton, NJ DETAILS
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best price best customer service . best overall

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Michael
July 12th, 2019 Murrieta, CA DETAILS
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Michael was very thorough with the setup of my SunPower solar system. He gave me expert advice, taught me how to read my charts and how to efficiently use my power. Overall, he’s a great person and does a great job.

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Robert Robbins
July 11th, 2019 Enfield, CT

Anyone at the company that I’ve had contact with has been extremely helpful. It was a great experience and I would recommend it to anyone.

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Ashley N Kern
July 11th, 2019 Corona, CA DETAILS
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Turning on my solar service was easy with SunPower. Only took about 10 minutes or so, and the representative who stopped by was friendly and informative!

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Debby
July 11th, 2019 Lake Forest, CA DETAILS
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SunPower follows through with what they promised. We have saved money with the panels. The software is easy to follow. The crew have been professional and caring.

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Cheryl
July 11th, 2019 Franklinville, NJ DETAILS
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Although the process took longer than I hoped due to township inspectors etc. the system is running great and their customer service people are wonderful.

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Frank Ortega
July 11th, 2019 Visalia, CA

We have saved a lot with these solar panels. It's nice to know that we dont have to watch our electric bill .

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Edward Argenta
July 11th, 2019 Oakville, CT

I could not be happier with my SunPower experience. More companies need to follow your lead on how to provide excellent Customer Satisfaction. From the start, everyone at SunPower was professional and knowledgeable about their product and the solar industry. All my questions were answered quickly and correctly (no BS’ing). My first interaction with SunPower was during the installation. There was a mix up with the scheduling date. SunPower admitted that the error was on their end. I had to take a vacation day from work for the installation, that it was not going to happen. SunPower acknowledging how valuable vacation time is, they re-scheduled the installation for that Saturday morning. The Installation Crew arrived on time. Each Team member introduced themselves to me. The Team Lead explained everything that was going to be done and answered all my questions. The Team went to work and it looked like a choregraphed dance. Everyone knew what had to be done and went about getting the work done professionally. We had guys on the roof marking out the panel layout, guys unloading the truck, guys laying out the solar panels and frame rails, electrical work (inside and out) being performed all at the same time. With an emphasis on safety. I was blown away when I found out later that this crew does not work together. This Installation Team was a collection of professionals from other install Teams pulled together to get my installation completed. Great job educating and training your crews to work efficient and safely. Our SunPower Rep – Alberto M kept us informed about what was being done, what needed to be done, and the overall project status. Excellent interaction. It was reassuring to know that there is still a company out there that prides themselves on Customer Satisfaction, professionalism, quality of workmanship, and doing the job right the first time. Thank you very much for this great experience.

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Neilson Spencer
July 10th, 2019 Jewett City, CT DETAILS
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While solar power is a great idea, the solar companies are incredibly misleading and greedy. I was promised my average yearly electric would be lower but instead I have four months out of the year that are any savings at all, the rest of the year my electric bill almost doubles. And there is no way out of this contract, so I'm stuck with a solar bill that goes up every year on top of my electric bill.

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Reply from SunPower

Jul 11, 2019

Hello Mr. Spencer., I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

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Ness
July 10th, 2019 Waterbury, CT

Customer service was great and made the process easy to understand. Installation too about a business day with employees respectful of our home and roof.

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Reply from SunPower

Jul 10, 2019

Congrats on going solar, Ness!

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William
July 10th, 2019 Tracy, CA DETAILS
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Bruce was great in explaining the solar system and components as well as setting up the app. Bruce was friendly and professional. He made sure we had all our questions answered.

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Reply from SunPower

Jul 10, 2019

Thanks William!

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John Siggson
July 8th, 2019 Escondido, CA

Everyone was very helpful and truly concerned with me and the appearance of the job. All questions was answered without delay.

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Reply from SunPower

Jul 10, 2019

Congrats on going solar, John!

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Renee Gardner
July 8th, 2019 San Jose, CA DETAILS
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Couldn't be happier with my selection of SunPower. They were responsive and professional from the beginning of the process (sales discussion) to turning on the switch of solar power. The day they came to install, I was so impressed with how quickly and nicely the install went. They were careful with aesthetics. I really appreciated that. Super happy with my beautiful new panels.

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Reply from SunPower

Jul 10, 2019

Congrats, Renee! Thank you for choosing SunPower.

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Paul
July 8th, 2019 Rocklin, CA

Technician was great Kept me informed, was professional, respectful and polite.

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Reply from SunPower

Jul 10, 2019

Thank you, Paul!

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Sophia
July 8th, 2019 Murrieta, CA

We’re pleased with our experience with Sun Power so far. Great communication, everything done right on schedule and everyone we’ve dealt with has been great. Keith M was especially helpful, guiding us through the process.

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Reply from SunPower

Jul 10, 2019

Thank you, Sophia!

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Loc
July 5th, 2019 Valley Center, CA

I have converter failed, call the company they can’t give me the date because it on back order. I call Baker electronic get the same answer. I read the contract, all it mention is “if something goes wrong the solar can’t give out the amount they promise then they will give you 15 cents per KLW that they under produce. SDGE charge me wayyyy more than 15 cents. I will continue to wait until they give me new converter. Now I have two Bill to pay. One from SDGE $400 and the other one from the solar company $254. I am on my two month waiting for them to replace my converter.

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Reply from SunPower

Jul 08, 2019

Hello Loc, I am sorry to hear of your negative experience. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.

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Robert Bell
July 5th, 2019 Victorville, CA

Micheal J arrived early in my designated time window. For that I was thankful because I had stuff to do. Michael knows the product and did a great job explaining everything.

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Reply from SunPower

Jul 10, 2019

Thanks, Robert!

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Tim Overcashier
July 3rd, 2019 Peyton, CO DETAILS
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Had my panels installed August 2018. Worked well until we had a blizzard and now the system isn't work as it is supposed to. SunPower is warranty won't repair the system. Do not buy this product. It is incapable of handling extreme weather.

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Reply from SunPower

Jul 08, 2019

Hello Mr. Overcashier, I am very sorry to hear your expectations have not been met. We understand how frustrating it is when unforeseen events damage our property. Based on the inspection that was conducted on your system, it was determined that the damages were a result of the blizzard. Per the warranty, under Sec.4, Exclusion and Limitations, any conditions exceeding the voltage, wind, and snow load specifications would not be covered. A blizzard would be considered an "act of god" and damages resulting from the blizzard would not be covered under the warranty. Please send me a PM with any additional questions you may have. We truly appreciate your feedback. Thank you.

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Archana injineri
July 2nd, 2019 Tracy, CA

Bruce is very nice and humble person! It was great to have him here!

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Reply from SunPower

Jul 10, 2019

Congrats on going solar.

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Angie Johnson
July 2nd, 2019 Brentwood, CA

Great, quick service. Knowledgeable employees which were very helpful thru the entire process.

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Reply from SunPower

Jul 10, 2019

Congrats, Angie!

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Jon Arnold
July 1st, 2019 Lake Forest, CA DETAILS
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SunPower was always available to assist with any questions or issues.

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Reply from SunPower

Jul 10, 2019

Glad to hear that, Jon!

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Jason
July 1st, 2019 Menifee, CA

Technician was on time and informative.

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Reply from SunPower

Jul 10, 2019

Thanks!

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Adele C.
July 1st, 2019 DETAILS
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We had solar panels activated by Bruce G today. Giving him 5 stars for his service. He was quick and answered all our questions. He called us if we wanted him to come in earlier than our appointment since he was already available. Appreciated him doing that so that we didn't have to lose time waiting for him. Also very nice and friendly.

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Reply from SunPower

Jul 10, 2019

Congrats on going solar, Adele!

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Darren
July 1st, 2019 Simi Valley, CA DETAILS
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Very good company to work with. On point with their plans, timings, and consistent work. Communication is clear, amd.explained through the process. The panels.look amazing, clean work.all around. Thank you

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Reply from SunPower

Jul 10, 2019

Thank you for choosing SunPower, Darren

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Jim Weir
July 1st, 2019 Fort Worth, TX

Excellent in all respects! I am totally satisfied with all the aspects of Sunpower I have dealt with.

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Reply from SunPower

Jul 10, 2019

Thanks, Jim!

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Rod
July 1st, 2019 Simi Valley, CA

Good experience, good financing options, good installation

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Reply from SunPower

Jul 10, 2019

Thanks, Rod!

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Jesse
July 1st, 2019 Sacramento, CA DETAILS
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Service was quick and to the point. Technician was friendly, knowledgeable, and well trained. Excellent experience.

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Reply from SunPower

Jul 10, 2019

Glad to hear this, Jesse!

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Richard Shelman
June 28th, 2019 Boston, MA

Had excellent informational call with a sales representative. Very informative and answered all of my questions thoroughly.

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Reply from SunPower

Jul 10, 2019

Thank you, Richard. Please reach out if there's anything else we can help you with.

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Maxwell Shelman
June 28th, 2019 Boston, MA

Great professional sales experience. I was able to understand the product and see the potential savings.

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Reply from SunPower

Jul 10, 2019

Thanks, Maxwell!

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Sheila Sanchez
June 28th, 2019 Fallbrook, CA DETAILS
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Our Sun Power experience was great! From meeting with Mike B, Jessica on the phone and emails, to the installers. The crew that did the work was very professional, courteous, and speedy. The job was completed to our satisfaction. We won't hesitate to recommend SunPower!

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Reply from SunPower

Jul 10, 2019

Thank you, Sheila! Congrats on going solar and we always appreciate referrals.

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Chad Piche
June 28th, 2019 Woodbury, CT

I couldn’t have asked for a better experience.. everyone was professional and very informative with what was going on.. very satisfied..

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Reply from SunPower

Jul 10, 2019

Thanks, Chad!

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Andy Santana
June 27th, 2019 San Jose, CA

Solar panels have performed well and so far I have enjoyed having them.

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Reply from SunPower

Jul 10, 2019

Congrats on going solar, Andy!

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Vasily
June 27th, 2019 San Ramon, CA

Sunpower process was efficient from start to finish. I had my panels producing just a month after install

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Reply from SunPower

Jul 10, 2019

That's awesome to hear, Vasily!

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Dinesh Shrimali
June 27th, 2019 Pleasanton, CA DETAILS
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Excellent all the way, From start to finish. Timely, Courteous installation & sales. Excellent App.

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Reply from SunPower

Jul 10, 2019

Congrats! Glad you're enjoying the energy monitoring app.

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Jeremy Gundel
June 27th, 2019 Menlo Park, CA DETAILS
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Buying solar can be very stressful. Very expensive and long term and reviews can be all over the place. Our neighbor recommended Sunpower and the people I met with seemed great so I went with them. We've been very happy. All work went up as promised and on time and cleaned up. Panels work as advertised. Monitoring system works as advertised. All good! No stress!

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Reply from SunPower

Jul 10, 2019

Congrats, Jeremy, and glad to hear the process met your expectations and was stress-free.