Name: SunPower
Rating: 3.9

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Frank Fisher Millville, NJ

I like the clean power provides for me clean energy that I get from it the only issue I have is when I tell them to take my payment out on the 5th of the month they insist on trying to take it out at the end of the month and bouncing my checking account I've explained to them three or four times that my check does not get into my account until the 3rd of the month Can they please take the money out on the 5th of the month but it doesn't seem to work other than that I love the way that it works and I really enjoy the clean energy that it provides for me

4 years ago

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Jim Redwood City, CA

Installation was easy, professional, nice and neat job. Our account manager was excellent, checked in regularly, no issues on scheduling dates. The panels are producing as forecast and look forward to only having a gas bill this year. I think the mobile app looks good but not impressed with the way the connectivity drops to the master unit and the slow pace of customer service to correct it.

4 years ago

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David Salas Rialto, CA

Rob my salesman did a great job of explaining every detail. The installation crew were great answered every one of my questions and checked my roof leaks, fixed the leaks and replaced some missing tiles . Overall great company to work with.

4 years ago

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Walter J McGlothan Corona, CA

The salesman was very knowledgeable and sold me only what I needed. The product is superior to anything on the market. There are other houses in my neighborhood that are the same size with solar panels and they have twice as many.

4 years ago

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William Swegan Los Banos, CA

These solar panels are producing more than enough power for keeping our home comfortable during the 90 to 100 degree days here in the central valley of California. We are extremely pleased with the experience of purchasing Sunpower solar panels. No more $300 to$400 a month electric Bill's in the summer.

4 years ago

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Adele C.

We had solar panels activated by Bruce G today. Giving him 5 stars for his service. He was quick and answered all our questions. He called us if we wanted him to come in earlier than our appointment since he was already available. Appreciated him doing that so that we didn't have to lose time waiting for him. Also very nice and friendly.

4 years ago

Reply from SunPower

Congrats on going solar, Adele!

Jul. 10th, 2019

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Sophia Murrieta, CA

We’re pleased with our experience with Sun Power so far. Great communication, everything done right on schedule and everyone we’ve dealt with has been great. Keith M was especially helpful, guiding us through the process.

4 years ago

Reply from SunPower

Thank you, Sophia!

Jul. 10th, 2019

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Peter Staten Island, NY

First class company from start to finish. Very friendly and knowledgeable staff. Every ran smooth I was kept informed as to what and when things were being done. Project Mgr Brian the best... Thanks sun power.... Definitely recommending to my kids and friends

4 years ago

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Lauren Murrieta, CA

Michael was very helpful and got everything done quickly. He made it easy for me to understand and gave me useful information about the website and app my husband and I can use to track our usage! He was super friendly and took care of what he needed to and I really appreciated he taking the time to explain exactly how our solar panels work.

4 years ago

Reply from SunPower

Thank you for choosing SunPower, Lauren.

Jul. 10th, 2019

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Robin Romero Hacienda Heights, CA

Wonderful experience! They did a great job, worked hard to get our solar up and running. All employees that we worked with were polite and answered our questions with knowledge and kindness. Would definitely recommend SunPower to as the best.

4 years ago

Reply from SunPower

Thank you, Robin!

Jul. 10th, 2019

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Joseph Samuels Cambria Heights, NY

Very professional in all areas, i.e., salesperson, installers of solar, electricians. Kept totally informed throughout the entire process of what was to happen, when, where, how, etc. Work very neat hardly noticeable , different than some we have seen. Only recently activated so we'll see if all else continues as expected.

4 years ago

Reply from SunPower

Congrats, Joseph! Let us know if you have any questions once you see how much clean energy you're producing.

Jul. 10th, 2019

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Greg L. Pleasanton, CA

Overall experience exceeded expectations, from sales discussions through installation. All of the SunPower reps were professional, responsive, friendly, and knowledgeable. The installation was quick and clean - less than a day including city inspection.

4 years ago

Reply from SunPower

Thank you Greg!

Jul. 10th, 2019

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Michele Del Mar, CA

NOTE THE ADDENDUM at the bottom of this review. First Review: After I completed an on-line form, I was pleased that a Sun Power representative called me within a few minutes. After verifying my address, he asked if we had trees over our roof. I told him that we had some, but that the west-facing roof is clear of trees, as is part of the east-facing roof. He told me that an image he was looking at on-line showed that the roof has too much tree-shade for us to be eligible for solar power. I asked what the source was of his image, and he didn't specify. I explained that we have less tree-shade that we used to have, and that the west-facing roof is fully clear. He persisted in saying the house is not a candidate for solar panels. Despite my suggesting that the image he was looking at on-line is outdated and that we have shade-free roofing, he repeated his claim. I explained again that I believed he was basing his evaluation on inaccurate information, and that by not offering to evaluate the house in person, he'd just lost a potential customer. May 28: ADDENDUM to the above review: I was contacted by SunPower and have now been offered an explanation about their services. If only the person I'd initially talked with had fully explained this, I wouldn't have gotten so frustrated. Based on the new information, I've changed my rating of the company. Having not yet taken full advantage of their services, I can't give a complete review.

4 years ago

Reply from SunPower

Hello Michele, I'm sorry to hear your expectations have not been met. Our Sales team has specific process in place to determine if the customers' project is one we can completed or if we need to hand off to a local dealer . According to our records, we believe a local dealer would be the best option to help with your solar needs. If you would like that information, please send me a private message. I will provided you with the dealers' contact information. We appreciate your business and truly value your feedback.

May. 24th, 2019

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Tom P Lincoln, CA

The solar activation team ( Elizabeth C-scheduling...Bruce G- technician) were professional, timely, well informed. Specifically, Elizabeth helped me reschedule my time at the last minute. Bruce did my activation effectively and efficiently I n a timely manner. He also answered all my questions in a courteous ,friendly and professional.

4 years ago

Reply from SunPower

Congrats on going solar, Tom!

Jul. 10th, 2019

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Frank Kozyra Newington, CT

From the time I let Jason into our house to turning on the system it has been a very professional and seamless transition. Excellent workmanship, neat and clean. The whole crew couldn’t have been better. All my questions were answered quickly and honestly. Totally awesome experience!

4 years ago

Reply from SunPower

Congrats on your new solar system!

Jul. 10th, 2019

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Kim S Clovis, CA

Just getting started in the process but so far has gone easily and the people are great, especially Mark. He met with us twice at our home before we signed up. He is knowledgeable and professional. Everything is going quickly and their contact and follow up has been very good so far. Can't wait to have it installed.

4 years ago

Reply from SunPower

Thank you for choosing SunPower, Kim, and please let us know how everything goes once your system goes live.

May. 15th, 2019

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Robert Jensen Stockton, CA

This is my second home with SunPower Panels. The panels themselves are working well. This system has micro inverters which have given me trouble. The first year the Inverters started failing one by one. Finally they replaced the Inverters on each pane. Now about a year later it's happening again. Though the communications is good the service takes a lot of time. So far one month after the first call I finally saw the service techs. They were unable to repair and the person they were talking to on the phone said they will monitor the system and send someone back in April! Why they already know that at least two inverters are not working! RHJ Stockton, CA

5 years ago

Reply from SunPower

Hi Robert, We're sorry to hear you're experiencing this issue, and we will work diligently to get it resolved as quickly as possible.

Mar. 22nd, 2019

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Michelle King Del Rio, TX

Desmond provided exceptional customer service when I inquired about the products being offered! Very satisfied with the help I received. Far exceeded my expectations! Very evident this company cares and values their business!

5 years ago

Reply from SunPower

Thank you Michelle!

Mar. 1st, 2019

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Gabriela Garza Buda, TX

I was very pleased with the customer service Desmond provided when I was inquiring about solar panels and pricing for my home. Very professional and and very customer service oriented. Although it’s not quite in my budget yet, I will be planning on returning to make the purchase soon.

5 years ago

Reply from SunPower

Thank you for choosing SunPower!

Apr. 2nd, 2019

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Gary M Meale Middletown, CT

The installation and all associates in concerning this job were first rate. I wholeheartedly recommend people do business with Sun Power. We could not be happier with our solar system installation. Thanks state of Connecticut for helping move us away from fossil fuel.

5 years ago

Reply from SunPower

Thank you Gary, and congrats on helping to change how our world is powered one home at a time.

Jan. 25th, 2019

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Lucas Nagy Encinitas, CA

Professional through every step. Project management delivered upon sales representation. Install crew was courteous and client-oriented. Foreman Ricky was informed, communicative and aimed to solve challenges. Final product looked as advertised and is producing beautifully.

5 years ago

Reply from SunPower

Congrats on helping to change how our world is powered, Lucas!

Jan. 22nd, 2019

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Mayra Cardi The Bronx, NY

After interviewing several companies, I was most happy with the proposal SunPower gave me. I was always informed on all the steps that goes into having the panels working and I was happy with their professionalism. The package I received from SunPower was the best one out of several companies I reviewed. Thank you

5 years ago

Reply from SunPower

Thank you for choosing SunPower, Mayra!

Jan. 22nd, 2019

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Steve Castro Valley, CA

Project took longer than expected after panels were installed. Seemed to be some mix ups in putting in new electric box. However i was impressed with the quality of the new box and the entire system. Staff were always 100% professional. Enjoying the app on a daily basis.

5 years ago

Reply from SunPower

Hi Steve, Sorry to hear you experienced a delay but glad we got everything sorted out for you and that you're enjoying the monitoring app. Thanks for choosing SunPower and don't hesitate to reach out if you have any questions.

Jan. 16th, 2019

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Cody Monroe San Antonio, TX

I talked to a Mr. Desmond W. about how solar works and how beneficial it would be for me to invest in solar for my home. Desmond answered all of my questions honestly and I really appreciated that. At this point my wife and I are really considering solar.

5 years ago

Reply from SunPower

We hope you choose SunPower, Cody! Thanks for your feedback.

Jan. 25th, 2019

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Jeff Govoni East Hampton, CT

The team at SunPower was very professional through the entire installation process. They reached to us with regular updates on the anticipated timeline as we navigated the numerous steps in process. When we had questions the team was very timely with their responses.

5 years ago

Reply from SunPower

Thanks, Jeff!

Jan. 11th, 2019

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Daniel Ciruli Oakland, CA

SunPower was terrific. Staff worked quickly, helped me reach the right decision about system size with no pressure, and was EXTREMELY helpful with some difficulty PG&E gave us (offering to not charge us until PG&E upgraded our neighborhood transformer). I love the monitoring site.

5 years ago

Reply from SunPower

Hi Daniel, Thank you for choosing SunPower! Sorry you had some challenges with your utility but glad we were able to work with you on that. Keep us posted on how you enjoy your new solar energy system.

Jan. 14th, 2019

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Lacey Tygenhof Fullerton, CA

SunPower was organized, on Time, Professional, and easy to communicate with. SunPower obtained all necessary permits, was at my house when the inspector came by, and got us set up on the online app. They were very easy to work with.

5 years ago

Reply from SunPower

Thanks for choosing SunPower, Lacey!

Jan. 16th, 2019

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Victor Gomez Sylmar, CA

My experience at this company was very pleasant everyone was very helpful and polite have nothing but positive things to say about the whole team my first time doing business with them and I highly recommended to anyone thanks a lot

5 years ago

Reply from SunPower

Thank you, Victor!

Jan. 14th, 2019

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Billy Oceanside, CA

Sunpower’s customer service experience has been above most I have experienced. They communicate well, do what they say they are going to do, and have good quaility team members. I am excited about my solar and appreciate the process (which I would usually never say).

5 years ago

Reply from SunPower

Thank you, Billy, for choosing SunPower!

Jan. 9th, 2019

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Clem Mushonga Wildomar, CA

They were very professional, explained things clearly and as many times as you needed it explained. Their reps responded very quickly. I am not good at reading my emails so any delays were due to me. When I didn’t respond to their emails, they always followed up with a telephone call. I am very satisfied with their service so far.

5 years ago

Reply from SunPower

Thanks for changing how our world is powered, Clem!

Jan. 9th, 2019

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Savannah Bristol, CT

I purchased my panels from SunPower and I am very happy with the entire process. The installation was very professional and my electric bill is gone. Special thanks to Steve and Savkat Solar for making the process so easy. I highly recommend Savkat.com and Sunpower.

5 years ago

Reply from SunPower

Thank you, Savannah, for helping to change how our world is powered.

Dec. 31st, 2018

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Gerald Ott Avon Park, FL

In 2010 but we had SunPower installed and were very happy with the system. August 2018 we had a failure of the inverter which was replaced in September but it was not compatible with the new inverter. After monitoring the system for several weeks, we noted the system was not operating at the correct watts. It was producing less than half of the power. I contacted Alternative Energy and they came to the same conclusion. I have side by side comparisons of monthly statements from Duke Energy of six consecutive months which proves our point. Alternate Energy checked out the panels and came to the conclusion that the panels have several faults in them. They (Alternate Energy) informed us that Sun Power was not willing to live up to the warranty that was presented to me at the sale which states a 10 year limited warranty.

5 years ago

Reply from SunPower

Hello Gerald, I'm sorry to hear about this issue, and I will have a customer service supervisor look into this for you as soon as possible.

Dec. 31st, 2018

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Genelle Kubis Ladera Ranch, CA

It was a smooth transaction from start to finish. Our sales person Jarrod was friendly and informative without being pushy at all. The product quality and finance options are incredible, and Jessica was an amazing after-sale contact. I have already referred two new customers and will be referring many more.

5 years ago

Reply from SunPower

Thank you for choosing SunPower, Genelle! We appreciate your business and the referrals.

Jan. 2nd, 2019

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Cynthia S Discovery Bay, CA

SunPower is GREAT! They have the world’s most powerful solar panel which enabled us to have a zero electric bill. I also had the peace of mind of knowing that more people in this country select SunPower than any other panel.

5 years ago

Reply from SunPower

Thank you, Cynthia, we're so glad you're saving money with your solar system.

Jan. 2nd, 2019

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Kenneth Eberly Ocala, FL

I have had my SunPower system for 8 years and have been totally satisfied. I have never had a problem with the system operating correctly. The only issue has been with the reporting system but each and every time there has been an issue SunPower has corrected the situation. I would highly recommend SunPower when considering a solar system.

5 years ago

Reply from SunPower

Thank you for choosing SunPower, Kenneth!

Sep. 28th, 2018

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Seth H Menlo Park, CA

We have had a great experience with our SunPower system which was installed in 2011. It’s over produced the guaranteed production amount each of the seven years its been on our roof and saved our family over $12,400 in this time. Super happy with our investment.

5 years ago

Reply from SunPower

Thanks, Seth, for choosing SunPower!

Nov. 6th, 2018

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Ed De Leon Tucson, AZ

I have had SunPower solar system installed in my home and it has been approximately 5 years now. I have had no issues with my equipment or issues with Tucson Electric. They installed it with no problems and their customer service has been excellent. They answer all my questions in a timely manner and I am happy with my purchase.

6 years ago

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Thomas J Prihoda San Antonio, TX

We got our solar system installed about one month ago. Its been great, its generated more than we used despite how cloudy it has been in San Antonio lately. The equiptment is outstanding, it was installed without a glitch as is working wonderfully.

6 years ago

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Abundio Ramos Vacaville, CA

This is my 3rd year working with Sun Power, last year I was shock when PGE pool over $800.00 from my account as a result of not enough power that I had requested originally they suggested 40 panels I requested more so it was added 5 more that should be more then enough will delivery 2500 KW. I replied I don't want to get a bill from PGE I was assure no bill will come, 1 cottage in my property is not in use yet . I just cant imagine , so I contacted Sun Power their suggestion add more panels or buy another system ? if had known this purchase is the way to go, do to the prices on energy cost . I inquiry about battery same company and they don't offer batteries backed. But they are in training to offer it soon. System works fine just did not delivery as promise . PANELS AMERICAN MADE ? I was told they are made in china it had sing on the panels. So I hope the ones been installed now are AMERICAN MADE.

6 years ago

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Kenneth Litchfield Park, AZ

I would have no problem recommending Sun Power to my family or friends. This company kept me updated step by step, and any inquiries that I had, they were answered in a timely manner, and still the price is right. Thank you Sun Power for your transparency and great service.

6 years ago

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Joel Marquez Avondale, AZ

Sunpower has the best panels over all american built panels i love my new sunpower system and the representative was awesome show us why we needed sunpower after having 3 previews proposals from solarcity, sunrun, and elevations he was on another level

6 years ago

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Ian Wesly Vincik Tacoma, WA

This is my second property that SunPower installed the solar system. No hidden thing, I am happy with the system production although I still have to pay a few $$ for electricity to PG & E. SunPower also provided a rebate refund $1000 for being a Triple A member. SunPower's contracted installer also applied the $2421 San Francisco City reward. I received both rebate funds.

6 years ago

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Billy Ng Santa Clara, CA

I install a 17 panel, 5.86 kW (DC), 5.13 kW (AC), system. We decided to go for SunPower because their system needs less panel, but produce more power than other vendors' systems. Last Aug/Sept, we have no guilt to turn on the AC 24/7 daily. I used to pay $300ish for my power bill. I am going to break even in 5 years.

6 years ago

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Henry Evans Cupertino, CA

It was great.. They paid ME about $1000 to install it [4 years ago,lease] -it produces 97% of our total household energy needs [inc hvac, hot water, stove, cars, etc] and saves us about $250/mo. No equipment failures after 4 years -it just silently does its job. Biggest no-brainer of my life.

6 years ago

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Robert Wiener San Marcos, CA

Sunpower Co. installed my panels a few years ago. Installation was quick and informative. System has worked great and saved many dollars. Staff is friendly and efficient. Recommended this business to others and they are completely satisfied, recommend to anybody.

6 years ago

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Sara Thornton

Our 1st year anniversary just passed, very, please. The power calculations, and performance of the panels, provided 100% of our usage from August 2016 to July of 2017. Actually, we overproduced by 300 Kwh. (Which I don't recommend, having a system larger than usage, not cost-effective.) Installation went as planned, very professional. No Leaks, Northern Cal had a very wet 16/17 winter. We lost internet service for 1 day and was contacted by SunPower since they could not see the power generated. 25 year warranty Parts & Labor.

6 years ago

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p d allen

I purchased my system, as it seemed to be the cheapest and most advantageous. I have 33 panels with an 11.8kwP potential output and based on the shade that comes from trees near me we get 10 with peak sun. Service has been excellent from installation to followup service with the monitoring platform. Best product we could find on the market, coupled with good service from installation to problem solving. Would recommend to anyone who needs or wants solar.

6 years ago

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Richard Wortman Visalia, CA

Have had the system install and producing since March of 2012. I have kept month by month records since I have lived in the house. Central California is hot in the summer and my average monthly bill prior to the installation was $393 (that was over a 5 year period). After the installation the average cost per month was $110 a month.

6 years ago

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Rex Davidson Fullerton, CA

I have a 22 panel system which provided 180% of our electrical needs last billing cycle. We got a $117 credit from SCE! Installation was done last July with some minor hiccups by a Sunpower crew. The install is one of the best I have seen. We monitor it daily and have had zero issues since going live. I would certainly recommend to all my friends.

6 years ago

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Richard Terry Lafayette, CA

Just purchased system. Outstanding service including sales, transparency, installation. SunPower was installer in our area, unlike several other companies locally. Must admit that your ranking Sungevity #1 for 2017 is odd since it went bankrupt last month!

7 years ago