Name: SunPower
Rating: 3.9

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Verified Customer

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Nicholas Fullerton, CA

They generally got back to me whenever I had a question. So far the product seems to be working great for me and I don't have an electric bill. Very efficient, fast, and they clean up after themselves.

1 year ago

Reply from SunPower

Nothing cracks a smile quite like a low utility bill. We are so happy to hear of your savings and satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 27th, 2022

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John Desert Hot Springs, CA

There was a delay in the installation and I was not that happy with that. Customer service was very difficult but so far so good with equipment. Installation went good other than the delay.

1 year ago

Reply from SunPower

We apologize for you installation's delay, and understand your frustration. Your feedback is essential to us in improving our services. It's a delight to see your satisfaction with your SunPower system. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Jul. 27th, 2022

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John McDaniel Las Vegas, NV

like the product. Still waiting for bird wire/guard to be put on. No response yet. I've given up on the $1000 Visa gift card that I was suppose to get as no response on that either

1 year ago

Reply from SunPower

John, we appreciate the review and feedback. While we are happy to read you are happy with your system we would like to help assist you with the issues you still seem to be dealing with. Please send us a private message with your account and contact information and we will have an Executive Support Specialist reach out. We look forward to speaking with you and thanks for helping us change the way our world is powered!

Jun. 9th, 2022

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Peter E McCarthy Feeding Hills, MA

Very professional workers, completed the installation when they said they would. System operating as described and already producing zero electric bills

1 year ago

Reply from SunPower

Hi Peter, we are glad that we could help you the installation and the system is operating at an optimal level. Thank you for taking the time to leave a glowing review.

May. 23rd, 2022

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Debby Atkinson Honolulu, HI

The installers are pros, and leave the area neat and clean. Our electricity bills have plummeted! And we're happy to capture energy to give back to HECO.

1 year ago

Reply from SunPower

Thanks for the wonderful review, Debby. That's right we do have the best installers that handle themselves like professionals. We are pleased to hear that your electricity bill has dropped. Again thanks for the taking the time to leave a review.

May. 23rd, 2022

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Debbie Meriden, CT

Sunpower is everything we expected. We have only been up and running for about 7 weeks, but, So far it is producing enough to cover our electric bill.

1 year ago

Reply from SunPower

Hi Debbie, thanks for the wonderful review. We are glad to hear that your experience with us went excellent. Feel free to contact us if there is anything we can help with.

May. 23rd, 2022

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Gary Dunow Monticello, UT

Great experience doing business with Sunpower. They told me when they were going to install the system and they did it No problems dealing with them. Great people.

1 year ago

Reply from SunPower

Thanks for taking the time out to provide us with great feedback about your experience with us, Gary. We are happy to hear about all the great things you had to say about us. If there is a matter we can address later down the road, please don't hesitate to let us know. Our team is always ready to help.

May. 23rd, 2022

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Geoffrey Fabie Vallejo, CA

I compared several solar energy and found out they are more expensive. But when search other solar company, I came across Sunpower and learned that they better offer.

1 year ago

Reply from SunPower

Hi Geoffrey, it's great to see consumers do research before switching to solar and you chose us as your solar provider. It's a pleasure to have you part of the SunPower family. Thank you for helping us create more sustainable world to live in.

May. 23rd, 2022

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Guillermo Melantoni Novato, CA

Panels were up and battery installed in a few days. Great communication. Once activated, support was fast at solving a minor problem. The app and reporting is pretty good.

1 year ago

Reply from SunPower

Hi, it is terrific to hear your success story! We are so proud to hear how happy you are with your SunPower system. Be sure to let us know if there is anything we can assist you with. We appreciate your review, value your feedback, and thank you for helping us change the way our world is powered!

May. 12th, 2022

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Terry Nordstrom Oakland, CA

Good value- price and quality. Stag were clear, timely, and effective in all communications. One piece of financial. Information omitted - we did not receive full disclosure on product price when financing with a loan.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. Your feedback is important to us in improving our services. It's great to hear that service went smoothly and got the system running. We hope you enjoy your new SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help.

May. 12th, 2022

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Michael Grillo Preston, CT

Fantastic experience from start to finish. Enjoying the savings having solar panels as well as being glad that I am helping the environment in a small way.

1 year ago

Reply from SunPower

It is great to read how satisfied you are with the experience and system and congratulations on going solar, Michael. Thank you for helping us change the way our world is powered!

Apr. 28th, 2022

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Robert Leonard, TX

It's been over a year and there haven’t been any issues. I can monitor on the phone app. Installation was a little rocky but after that it was good.

2 years ago

Reply from SunPower

Hi Robert, thanks for being part of the SunPower family. We are glad to see that your experience with us has ben flawless so far. If there is something we can help you with, please feel free to reach out.

Apr. 25th, 2022

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Chunrong Mansfield, TX

Their solar panels are efficient. It takes a while but it is good. The process is very smooth. I would like them to better integrate their app so you monitor your panels.

2 years ago

Reply from SunPower

It is great to read your satisfactions with our panels and system, Chunrong. We are working on ways to enhance our monitoring system all the time, but please send us a private message if there are any further questions or concerns you may have. Thank you for helping us change the way our world is powered!

Apr. 26th, 2022

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Steven Peyton, CO

I liked the representative, Cindy was very good. The equipment does what is was supposed to do. It saves me money. They were able to install it smoothly.

2 years ago

Reply from SunPower

Hi Steven, thanks for glowing review. It is great to see you happy with your system and is saving you money. Please don't hesitate to reach out if there is a inquiry we can take care of for you. Thanks again!

Apr. 25th, 2022

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Robert Preston, CT

It works. Very smooth. They rolled up with their truck and installed it all. It was very nice, very easy, no mess for us. The customer support is good, price is right.

2 years ago

Reply from SunPower

Hi Robert, we appreciate you taking the timeout to leave us a wonderful review. It is a joy to hear that the team had no issues installing the panels and support was great. We hope you enjoy your new system and the benefits you can gain from it. Don't hesitate to contact us if you have a question or concern that we can address in the future.

Apr. 20th, 2022

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David Koepke

They were wonderful and efficient to work with. They took care on all the details such as permits from the city and my HOA, and we're there for the inspections

2 years ago

Reply from SunPower

It's thrilling to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Apr. 7th, 2022

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Joseph Catalano Orlando, FL

I gave them a 4 bc everything was great and solar system is awesome, however my ceiling was damaged during the install and survey and its been 2 months since they installed the solar and my ceiling is still NOT repaired!!!

2 years ago

Reply from SunPower

Joseph, we appreciate the review and feedback. We would be happy to look further into your ceiling issue if you would send us a private message with your account and contact information. We look forward to hearing from you and thank you for helping us change the way our world is powered!

Mar. 30th, 2022

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Elizabeth Combs Newcastle, CA

The cost of my PGE bill is now minimal compared to very high rates previously. Questions are answered immediately by customer services immediately. Courteous support always.

2 years ago

Reply from SunPower

We are delighted to hear of your savings. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Mar. 30th, 2022

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Heather Case Bakersfield, CA

We signed a contract early July 2021. One excuse after another why our system could not be installed. Installation finally complete Dec 28. Permission to operate not granted until March 5. However, my system is still not fully operational because the batteries are not working. I have a $5K true-up because it took so long to install, I now have monthly payments for my batteries and panels, and yet I am still having to use the grid at night when power is most expensive. At this rate, I am going to have another true-up in addition to the financing of the system which was supposed to allow me to get OFF the grid.

2 years ago

Reply from SunPower

Heather, we understand your frustration and apologize for any inconvenience. We appreciate your feedback and have escalated your case to our Executive Support Specialist team. A specialist will be assigned to review your case and reach out to assist. We look forward to speaking with you.

Mar. 16th, 2022

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Tina Caliga Fort Worth, TX

The overall experience was good and the solar panels are producing well. There were some slow points in the lead up to installation. There was one problem with the electric box installation that was fixed after 2 months.

2 years ago

Reply from SunPower

Hi Tina, thanks for the feedback it helps us out a lot. We are sorry to hear that there was an issue and delay during the installation process. It's delightful to see that you are enjoying the panels so far. Please feel free to contact us if there is a question or concern we can take care of.

Mar. 16th, 2022

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Kermit Key West, FL

SunPower provides a quality product. They always let me know what was going on and kept me informed on how we were doing well we were. The installation was very slow.

2 years ago

Reply from SunPower

We appreciate the kind words, Kermit. We always aim to provide the best for our customers when it comes to the service and products Sunpower offers. It is great to see that you were looked after to make sure no issues occurred. Please don't hesitate to reach out if there are any needs we can help with down the line. Thanks!

Feb. 21st, 2022

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J Kingsburg, CA

SunPower is reputable. I like the referral program. The equipment is aesthetically pleasing and not exorbitantly large. It looks nice. The installation was expedited quickly.

2 years ago

Reply from SunPower

Hi, J thanks for all the kind words it is very much appreciated. We are glad to see you are satisfied with the system's performance and design. Feel free to contact us regarding any inquiries you may have in the future.

Feb. 21st, 2022

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Robin Hordon Kingston, WA

The physical products are fine. The "online" services are a disaster. If you think that your product will forge forward WITHOUT the consumer being able to "monitor" the productivity OF your PV cells and their hourly/daily output...you are NIAVE!!!

2 years ago

Reply from SunPower

Thank you for your valuable input. Our services are constantly being improved upon by leveraging valuable feedback like yours. Currently, we are actively working to integrate a panel-level monitoring into both the mySunPower app and the web portal so that you can see performance at the individual panel level. This feature will be released in the first quarter of 2022. You should be notified when this feature is available within the app / web portal. We recognize that our monitoring has room for growth, but we are actively improving upon it and sincerely apologize if it does not meet your expectations currently.

Feb. 16th, 2022

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Clare Apache Junction, AZ

Customer service is pretty good. If I have any questions I call up and get an answer right away so that works out. It is heavily constructed and everything seems to work fine.

2 years ago

Reply from SunPower

Hi Clare, thank you very much for the kind words. We are happy to see that your customer experience with our representatives has gone great for all the times you called. Please don't ever hesitate to contact us for any issues or concerns.

Feb. 15th, 2022

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Corey Victorville, CA

They responded to me everytime I've had a question or need. It went pretty smooth, no real glitches, nothing that wasn't overcome shortly or within a short period of time.

2 years ago

Reply from SunPower

It is wonderful to hear all the nice things you had to say, Corey. We appreciate you taking the time out to post a review for us. If there are any inquiries we can assist with in the future, please feel free to contact us.

Feb. 15th, 2022

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Anonymous Beaumont, CA

Really, really, really quick, the whole preocess took about three months. Every time I call they answer my questions with the answer that I was looking for.

2 years ago

Reply from SunPower

It is great to read how quick and efficient your experience has been. We sincerely appreciate the feedback and that your for helping us change the way our world is powered!

Feb. 15th, 2022

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Eric Garland, TX

It has performed as expected or above and I'm very happy with the consistency and the performance level. Installation was excellent they arrived on time they completed the installation despite my problems with the commissioning the service.

2 years ago

Reply from SunPower

Eric, we sincerely appreciate the feedback. It is wonderful to read that you are happy with the consistency and quality of your system as well as the installation process. If you would like to discuss the commissioning service issue you listed, please send us a direct message with your contact and account information. We would be happy to assign you an Executive Support Specialist to assess your account and reach out to you. Thank you for helping us change the way our world is powered!

Feb. 15th, 2022

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Ronald Sailor Saint Augustine, FL

I would have rated Sun Power a five except for the monitor being inaccurate for about a month now. The engineer fixed it again about four days ago and I still am not sure it is reporting accurately.

2 years ago

Reply from SunPower

Hi Ronald, we apologize that you had a monitoring issue. Your feedback is essential to us in improving our services, and we would be more than happy to look into this more. When you have a moment, please send us a private message with your contact details, and we will have an Executive Support Specialist contact you. Our team is always ready to help.

Jan. 25th, 2022

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Donna Lampson Indio, CA

Presentation, quality of product, a one stop shop-they manufacture, sell and install their own materials, responsiveness, overall a great company for your solar needs.

2 years ago

Reply from SunPower

Thank you so much for this glowing recommendation! We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Jan. 25th, 2022

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Edda

They came they what they needed to to and I did have to have somebody come outbecause something was not up to par. But so far I haven't had any problems.

2 years ago

Reply from SunPower

Hi Edda, thanks for leaving a review. We are glad to see that your issue was resolved and you've had a good experience so far with us. Feel free to contact us if there is anything we can help with in the future.

Jan. 24th, 2022

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Wanona Winslow, IL

Really appreciate how it is financed. The workers who installed it were very diligent. The supervisor was very knowledgeable. I recommend purchasing from SunPower.

2 years ago

Reply from SunPower

Thanks for taking the time to post a review for us, Wanona. We are delighted to see that you received excellent customer service and all your questions were answered. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Feel free to contact us if you have more questions in the future. Thanks for helping us change how our world is powered!

Jan. 20th, 2022

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David Leander, TX

There were some delays because of some issues but beyond that it was fine. It is a quality product and US manufactured which I would much prefer over foreign made.

2 years ago

Reply from SunPower

David, we appreciate the kind review and feedback. Send us a private message if you ever have a question down the line. Thank you for helping us change the way our world is powered!

Jan. 14th, 2022

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Christine San Jose, CA

Installation was very good. Customer service has also been really good. I think they are very trustworthy. I did a lot of research before I bought it.

2 years ago

Reply from SunPower

Christine, we are so happy to hear your experience has supported your research. We appreciate the kind words and wonderful feedback. Thank you for helping us change the way our world is powered!

Jan. 14th, 2022

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Joel Tudisco Canterbury, CT

I view SunPower as a well oiled machine. The process for going solar was guided by SunPower every step of the way. All questions have been answered promptly.

2 years ago

Reply from SunPower

It is fantastic to read how satisfied you are with your SunPower system and experience, Joel. We really appreciate the feedback, and are here to help anytime you have a question in the future. Thank you for helping us change the way our world is powered!

Jan. 5th, 2022

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Thomas Jordan North Hollywood, CA

Easy to work with and reliable so far. Not impressed with their choice in loan company. TU does not even follow their own policies as written on bills.

2 years ago

Reply from SunPower

Thomas, we appreciate the review and feedback. Send us a private message if you would like us to follow up with you on any issues you may have like your loan. We would love to help and hear from you any time. Thank you for helping us change the way our world is powered!

Jan. 5th, 2022

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Ann M Ahumada Antioch, CA

My advisor sold me a good package/bundle. I pay $100 to lease my panels and about $25 a month, every month except this December where my bill was $100.

2 years ago

Reply from SunPower

We are glad to see you enjoying your bundle, Ann. Let us know if you have any questions, we are always ready to lend a helping hand or ear. Thank you for helping us change the way our world is powered!

Jan. 5th, 2022

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Mark Escalon, CA

Working like it is supposed to so I am happy with it. I have been very pleased with the company so far. I haven't had any problems. Installation went very good.

2 years ago

Reply from SunPower

What a wonderful review, Mark. We are thrilled to hear how satisfied you are with your service, system, and installation. Thank you for helping us change the way our world is powered!

Dec. 17th, 2021

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Rich Bellmore, NY

Seems to be very efficient and produces good power. It took two days and a half days to install in the wall of our attic. They were doing it quickly and they were courteous.

2 years ago

Reply from SunPower

It is terrific to hear how quickly and amicably the process was for you, Rich. Thank you for helping us change the way our world is powered!

Dec. 17th, 2021

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John Eakins

Great to work with but never got an answer about why the new app told me I had a problem. You just made it so that it didn't tell me there is a problem.

2 years ago Edited January 10, 2024

Reply from SunPower

Thanks for taking the time out to post a review, John. I am glad that you enjoyed the sales and installation process. We apologize for the issue you had with the app it's a relief to see the issue has been resolved. Thanks again for the feedback it means a lot to us. Please reach out to us if there is anything that comes up that we can assist with.

Nov. 29th, 2021

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Diana dL Fresno, CA

I would have given a 5, but my only thought is I do wish they had a cheaper cleaning service. After you get your solar, you're on your own for cleaning. And just washing them down with a hose does not seem sufficient.

2 years ago

Reply from SunPower

Thanks for the feedback we will pass this on to our team. We hope you are enjoying your system if there are any issues that occur please contact us. We are always here to assist. Thanks again!

Nov. 1st, 2021

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Leonard Pezzano Sequim, WA

Great solar panels. The all black finish look so much better than the old panels. Most people don't even notice them on my roof. They output power even on cloudy days.

2 years ago

Reply from SunPower

Hi Leonard, thank you for the kind words. Great choice on the panels the black finish does have a sleek design look to it. We are pleased to see that you are getting power even on cloudy days. If you ever have questions or concerns feel free to contact us. We'd be more than happy to help.

Nov. 1st, 2021

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Gaurav Naperville, IL

So far sun power is working as expected. I don’t have any complaints. It is really professional. The incentives were a big thing for me. It has gone to plan.

2 years ago

Reply from SunPower

We are so happy to see everything has met your expectations, Gaurav. We take pride in our customer service and truly appreciate the compliments. Thank you for choosing SunPower, and helping change the way our world is powered.

Oct. 20th, 2021

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Keith Williamsburg, VA

Everybody had been nice and explained things well. I got a discount through my company. I am still waiting for my panels to be inspected. It seems to take a long time to get that done.

2 years ago

Reply from SunPower

Hi Keith, thank you for the review. It is nice to see the team was able to explain everything to you comprehensively. We apologize for the wait in regards to your inspection, if it is taking longer than initially expected we would be happy to look further into this for you. Please reach out with your personal information in a private message and we will open a case with an Executive Support Specialist on your behalf. We value and appreciate your time, and look forward to hearing back. Thank you for choosing SunPower.

Oct. 20th, 2021

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Don Hinsdale, IL

I wish they were honest with their prices. It is offered as a lease program with no money out of pocket. I was told it would be 90 for the lease and electric for a month but it is 90 for the lease alone. Installation went smooth and it is working to my expectations.

2 years ago

Reply from SunPower

Hi Don, we are delighted that the installation went smoothly, and is meeting your expectations. That being said, we sincerely apologize for any misleading information and would love the opportunity to restore your confidence in SunPower. Please send us a private message with your personal contact information as we would love to open a case and assign you an Executive Support Specialist. We look forward to hearing from you and thank you for your feedback.

Oct. 20th, 2021

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Judith Sonoma, CA

At this point they are very expensive but the service is as exactly what they said. They are knowledgeable and prompt and courteous. Everything seems great.

2 years ago

Reply from SunPower

Judith, we appreciate your feedback and are so appreciative of your review. We pride ourselves on our customer service and see your experience was no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Oct. 20th, 2021

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Steven Huntington Beach, CA

Everyone involved in the process is communicative and responsive. It has gone smoothly. I find them very professional and transparent with all the necessary information.

2 years ago

Reply from SunPower

We are so thrilled that your experience was smooth from beginning to end, Steven. We sincerely appreciate your review and thank you for helping us change the way the world is powered.

Oct. 20th, 2021

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Steven Dixon, IL

I wish the sunpower app would work better. It needs some improvement. The rest of the system seem to be working fairly well. It isn’t costing me anything.

2 years ago

Reply from SunPower

Thanks for the feedback will we pass this on to our team. It is good to see that your system is working fine and saving you money. Please reach out to us if issues to questions occur in the future with your system. We'd be more than happy to assist you.

Oct. 20th, 2021

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Susan Ojai, CA

Customer service is very helpful and answered all my questions. They were very smooth and got things done quickly. Everything they said they would do, they did.

2 years ago

Reply from SunPower

Hi Susan, we are so happy to hear how smoothly and quickly things were handled for you. Thank you for helping us change how our world is powered!

Oct. 16th, 2021

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Malcolm Lake Ozark, MO

They are always there for you. When you phone them they phone you straight back within ten minutes. They put the stuff up very easy and quick, done within two days.

2 years ago

Reply from SunPower

Hey there Malcolm, we strive to make communication a priority and appreciate your review. Thank you for helping us change the way our world is powered; welcome to the SunPower family!

Oct. 25th, 2021

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James Bakersfield, CA

Good quality equipment. The company is very professional and courteous. I was kept informed every step of the way. I have recommended them to other people.

2 years ago