Founded in 1985, SunPower Corporation is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 500 U.S. patents for solar technology.
SunPower is known for its top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. SunPower Panels have an attractive appearance and come in a few different size and wattage options to help both residential and commercial consumers get started with renewable energy. The majority of SunPower installations are completed by its expansive network of certified dealers.
Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.
SunPower offers three different payment options for customers to choose from that help them save on their electric bill: solar leasing, purchasing with cash, and financing with a loan.
With the lease option, SunPower Capital owns the system and the customer effectively rents the system via monthly payments. The lease comes with a 25-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.
SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that supplement the benefits of solar power ownership. Loan terms for solar systems typically range from 5 to 25 years and do not have any prepayment penalties attached.
The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to learn exactly how much solar will cost you is to obtain a free quote from SunPower.
SunPower has been on the cutting edge of solar technology for more than 30 years. Consequently, the company excels when it comes to innovation and design of solar cell equipment, enabling customers to be confident that they will have the highest-quality solar products expertly installed on their homes.
In fact, the solar installer provides the highest-efficiency solar panels you can buy today. The solar panel manufacturer engineers elite solar modules that are up to 22.3 percent in solar panel efficiency, and carry a temperature coefficient of -0.29, meaning output will not be negatively effected because of excessive heat. Each SunPower panel is made of anti-reflective glass and coated with anti-reflective film for optimum durability and to ensure that they capture as much sunlight as possible. In short, SunPower cells provide the best value for your money.
The SunPower X Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with a smaller solar installation and fewer panels than other companies.
Every SunPower solar panel also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower solar energy system pays off significantly more in the long run.
In addition, SunPower panels maintain their energy production much better than conventional panels in partially shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or an often shady area.
In addition to being highly efficient, SunPower panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer conventional solar panels — traditional blue photovoltaic panels with bright, visible frames and mounting hardware — SunPower's panels are all black, and their mounting system sleek and nearly invisible, allowing the SunPower solar installation to blend in better with the rooftop on most homes.
SunPower recently introduced SunVault™ storage — a powerful and sleek residential storage solution that pairs with SunPower Equinox®, the company’s premier residential solar power system. Once widely available, SunPower panels that are installed with SunVault storage will allow customers to have ready access to electricity even in the event of a power outage.
Monitoring of system status and performance is extremely important for customers who want to see how much energy the panels on their roof are producing —currently, as well as historically — and ensure that everything is operating as it should.
SunPower provides a helpful, convenient app for customers to do just that. The app provides important system information such as power output, estimated savings, energy production over time, and the environmental impact of the energy generated by the system. All of this system information is easily viewed on a smartphone.
SunPower systems also include a consumption monitoring kit, which is installed if the homeowner’s site is compatible. With consumption monitoring, homeowners can view current and historical energy usage, and the SunPower app provides more in-depth information about their energy profile.
SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year Complete Confidence product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and solar installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of energy production and output.
Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.
Unfortunately, SunPower only offers PPAs to commercial customers; however, the company's solar lease option can provide immediate financial benefits (and at a flat rate) to customers.
Some users on our site have provided negative feedback with regard to SunPower's customer service. Common complaints include difficulty to reach a representative, delays in returning phone calls and inability to resolve issues.
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I did research and SunPower Panels seemed to be better than all the other panels we looked at. The Install Team were above our expectations. We had heard so many other people going Solar that were disappointed about the installation but we could not be happier.ptions were brilliant
I am super pleased about the panels I have. Sunpower panels and Enphase Energy micro inverters are an unbeatable combination. I feel at ease knowing my panels are covered for any issues whatsoever as long as I own them. Feels good to be on the renewable energy bandwagon. :)
Excelent product and warrenty. Their installer (Green Logic) was outstanding.
good product, great installation service
They did a great job, they keep me updated on what was going on and got the job done in time.
Sunpower has an awesome product and excellent customer service. Highly recommend Esmay Electric for installation.
Great quality solar panels so far! Haven't had them up too long, but so far are very efficient
The overseas call center masquerading as "customer service" is a joke. Once you get somebody here in the US, they are a surprisingly efficient and knowledgeable company. Getting that far may take months though, so only 4 stars from me. I would definitely recommend SunPower to friends and family and have in the past. Unfortunately the incompetent "customer service" forces me to take a star away. Get rid of this and they are a 5+ star company.
Reply from SunPower
Feb 13, 2020
Hello Zac, I’m sorry to hear that your expectations have not been met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Very happy with energy collection and efficiency
They truly care about the customer and providing the absolute best service. Not to mention their honesty.
They were not pushy. They completely out system always on time. Our system is operating as estimated by their representatives.
I love my solar system, but I have NEVER RECEIVED a report on its electrical production. They keep sending me a report for a property in another location about 50 miles away. I complained, but they never fixed the problem, so I have NEVER received an accurate report.
Superior product and outstanding monitoring technology.
Jason was awesome. I can't believe I bought a system without meeting the salesman. He answered all my questions and gained my trust. I was so close to going with Tesla. Happy with my decision to go with SunPower.
Solar installation has a lot of steps, and SunPower did a really professional job navigating us through the process.
Professional in every step, sales, planning, installation and communication throughout
Great products and work great. Output is fantastic. I haven't paid a electric bill for over a year.
Their product, albeit maybe too soon to evaluate, appears to be productive there are some communication issues that need to be worked on to be improved.
The price was higher than others, but you get what you pay for. Fast professional installation and now everything is working perfectly .
Job well done, on time with no issues during and after install
Great service and panels seem to be putting out great power!
The installation was quick and efficient and the panels work flawlessly.
I love the panels but there software is terrible.
Product works well. We were prepared for a long term payback
done a good installation. had issue with inverter and was corrected next day
A top quality rooftop solar system is meeting all of our expectations so far (3 months in)!
Panels look great and look forward to many years of production
So far good. Only had one bill since we've had the solar, which was considerably lower.
Filed numerous complaints about, terrible customer service
Reply from SunPower
Feb 13, 2020
Hello Mel, I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback.
Great personnel, great service. After the sale, they found better panels at better price, called me, cancelled the old contract and gave me the new panels at a better price! Who does that??? Use these guys!
so far they are working great and the contractor was very easy to work with
Sunny Boy TX
Very good at communicating every aspect of the solution.
Quality and service of them and their providers
Service was fast. good price for the system. like everything in one place
I actually interviewed 3 companies and the SunPower Maxeon monocrystalline panels were the best product offered, because of their high efficiency rating and durability along with the 25 year warranty on the system. Jason the sales rep, provided detailed information on the products along with my concerns on batteries and the competition which I verified. Solar technology continues to evolve and improve, I believe it is important to be as close to the leading edge when making purchasing decisions seeing these panels will be utilized for many years.
Because of the quality and customer service
Solid company; top of the line product; customer freindly
The system works as expected, if there is one thing that is not perfect it is the software reporting system and the Android app but that doesn't matter much in the grand scheme of things.
Good solar panels and warranteed for 20 years including re- installation
This is the second house that I've had their solar panel on. Great products & service
Super nice people. Great to work withd. very organized.
Timely implementation, online monitoring
Great company to deal with. Nice people from sales man to sales to office associates
quality of the product and the best service
iv read very good reviews on the panels but the installation company (seabright solar) is one of the worst companies iv ever dealt with absolute horrible customer service where if you dont keep calling you will never hear back from them iv been waiting over a week for a call back to help set up srec as it was never explained no matter when you call the person you need is on vacation and they will call back next week...my installation was completed 4 months after the estimated install date costing me 4% rebate on $40000 system and it was only installed then because i contacted the electric company to find out sea bright didnt complete the paperwork and they waited 2 weeks for seabright to contact them at which point they cancelled my meter/transformer upgrade...i can go on and on
Reply from SunPower
Feb 28, 2020
Hello Kmiller, I am discouraged to hear of your negative experience with the installation company. I'd like to look into this matter further. When you have a moment can you please provide me with your contact information? We appreciate your business and truly value your feedback.
Great product and great customer service.
The solar panel system installed on my house 15 months ago seems to be working fine and I am receiving the benefits from it as promised
Works exactly as advertised, excellent installation team with good follow-up
I am happy with the work they did and the product they provided.
We had 18 panels installed 6 1/2 years ago and just had 6 more panels added . Great product.