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Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.

SunPower is known for manufacturing top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. The company has a uniquely attractive, all-black appearance for itself and offers a few different options to help both residential and commercial consumers get started with renewable energy. SunPower outsources most, if not all, of its projects to third-party solar installers.

Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.

The Good

  • Purchase, Lease, and Loan Options Available
  • High Efficiency Panels
  • Industry-Leading Solar Panel Energy Production
  • Attractive Appearance
  • Compatible With Battery Storage
  • Online Monitoring
  • Lengthy Warranties

Purchase, Lease, and Loan Options Available

SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.

With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.

SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.

The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.

High Efficiency Panels

SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.

In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible. 

Industry-Leading Solar Panel Energy Production

SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.

SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.

Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.

Attractive Appearance

In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.

Compatible With Battery Storage

SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.

Online Monitoring

Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.

SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.

There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.

Lengthy Warranties

SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.

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The Bad

  • No PPAs for Non-Commerical Buyers
  • Few In-House Installations
  • Customer Service Complaints

No PPAs for Non-Commercial Buyers

Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.

Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.

Few In-House Installations

SunPower is performing installations itself in select areas of California; however, SunPower panels are available in the following areas through a network of dealers:

  • Arizona 
  • California 
  • Colorado 
  • Connecticut 
  • District Of Columbia
  • Florida 
  • Hawaii 
  • Illinois 
  • Maryland 
  • Massachusetts 
  • Nevada 
  • New Jersey 
  • New Mexico 
  • New York 
  • North Carolina 
  • Oregon 
  • Pennsylvania
  • Rhode Island 
  • Texas 
  • Utah 

The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.

Customer Service Complaints

Many users on our site have provided negative feedback in regards to SunPower's customer service.

Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.

The Bottom Line

SunPower offers a number of payment options, some of the most efficient solar panels in the industry, online monitoring for its customers, and a lengthy workmanship and product warranty.

However, the company does not offer PPAs to residential customers and outsources most of its installations, making it confusing for customers to know who to contact if there is an issue.

We'll Introduce You!

Call our recommended rep over at SunPower below.

1-(844) 244-3436

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User Reviews

Star Rating

4.2
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1,227 Reviews

Review Breakdown

5 star
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Mark

November 19th, 2019 DETAILS arrow_drop_down
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Maintenance free after over a year of service

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rt in San Antonio

November 19th, 2019 DETAILS arrow_drop_down
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Installer was very proffessional, panels are top quality and high efficiency, and warrantee excellent.

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Kat

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Excellent work very efficient. Done in a timely manner.

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David Linnell

November 19th, 2019 DETAILS arrow_drop_down
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Best product on the market, franchisees where and equal factor.

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MSUMindy

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Extremely professional in all aspects of the process from sales through installation and follow up

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Happy solar person

November 19th, 2019 Fairfield, CA DETAILS arrow_drop_down
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In some form or another I have had solar with Sun Power panels for the last 15+ years. Both purchase and lease. So far I have never been disappointed. The panels hold there efficiency very well. My first system I kept track of for close to 14 years, before I moved and the output was still 95%+. The lease I have now fits my lifestyle very well.

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Tom Sollebarger

November 19th, 2019 Sunnyvale, CA DETAILS arrow_drop_down
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I have had on going problems with my inverter for over one year than have not been resovled

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Fred Lavenski

November 19th, 2019 Fresno, CA DETAILS arrow_drop_down
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They are always there when we need them.

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Pam Seng

November 19th, 2019 Fresno, CA DETAILS arrow_drop_down
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Because they are good with no problems. Always keep us informed about things to come. Enjoy working with them.

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Ian Finger

November 19th, 2019 Clovis, CA DETAILS arrow_drop_down
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They have an efficient and high quality product.

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Thomas Edison

November 19th, 2019 San Clemente, CA DETAILS arrow_drop_down
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nobody perfect a couple minor glitches getting together with JCPL about connecting service should by now know all the gigs frim electric co.

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ML

November 19th, 2019 DETAILS arrow_drop_down
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not covering the amount of electric they stated

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Gregg S.

November 19th, 2019 DETAILS arrow_drop_down
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The system hasn't worked properly since installation 3 months ago. 4 panels have failed. Still waiting on replacement parts!

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Reply from SunPower

Nov 20, 2019

Hello Gregg, I am discouraged to hear of your negative experience. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Verified Customer

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smile with sunpower

November 19th, 2019 DETAILS arrow_drop_down
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quality product with excellent customer service

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Cindy Avalos

November 19th, 2019 DETAILS arrow_drop_down
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From start to finish they consistently delivered on all their promises, great customer service!

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Tom

November 19th, 2019 DETAILS arrow_drop_down
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Awesome product and great support. System installed and working faster than expected.

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No name.

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Good price and seamless construction. No surprises.

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Solar Happy

November 19th, 2019 DETAILS arrow_drop_down
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Reliable firm however I deal with Renova

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Rene Torres

November 19th, 2019 DETAILS arrow_drop_down
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Have had no problems with SunPower and my bills have been wonderfully low!

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Steve

November 19th, 2019 DETAILS arrow_drop_down
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Combination of excellent performance and appealing looks.

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Solar Farmers

November 19th, 2019 DETAILS arrow_drop_down
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The SunPower app does not work properly since installation approx 4 months ago. We constantly receive error messages about Wifi connection; slow data transmission; etc. We are unable to see true stats for ourself so every month we have to wait for our electricity bill to confirm the system is truly working. We like to see our own stats in real time, which is what we were told we'd be able to do. When we call the SunPower customer service number we're referred to our installer. The installer has come out to check our unit multiple times, they contacted SunPower about the issue but are uncertain when the app will function properly. This app situation with no solution in sight is not ideal and we feel like we have been taken advantage of. We were told we'd be able to monitor our unit, but we cannot.

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SlowJim

November 19th, 2019 DETAILS arrow_drop_down
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I can't see production of each panel and I'm getting three monthly reports every month, asked them to only send one (via their monitoring website) but not response.

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Layton

November 19th, 2019 DETAILS arrow_drop_down
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Very professional and honest. Took time and answered all questions, not pushy.

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Jacquie Mallard

November 19th, 2019 DETAILS arrow_drop_down
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Very professional every step of the process. Kept me informed of all steps and the follow up has been great. So happy to have worked with them.

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Jason

November 19th, 2019 DETAILS arrow_drop_down
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Our bill has been substantially reduced, but not to the degree promised.

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John Guzowski

November 19th, 2019 DETAILS arrow_drop_down
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Quality of product-Quality of service-Experience of service-Training Of service -

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Morey

November 19th, 2019 DETAILS arrow_drop_down
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All the people the came to our home from site survey to installation and cleanup were polite and professional. It's really too soon to discuss value until we have had the system in place for a couple of years. Upon completion I had difficulty getting promised documents. I finally succeeded in getting a link where I could printout a copy.

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Very slow service

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I have been having problems for 2 months and it's not fixed

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Reply from SunPower

Nov 20, 2019

Hello Customer, I’m sorry to hear that your expectations have not been met. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Verified Customer

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grandpa in waiting

November 19th, 2019 DETAILS arrow_drop_down
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Highest production of power per panel and best 25 year warranty

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R M Isbell

November 19th, 2019 DETAILS arrow_drop_down
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The process went smoothly and the result has been great. I have had no problem with billing.

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Kelvin Valenzuela and Nelson

November 19th, 2019 DETAILS arrow_drop_down
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Great service. Great savings. Friendly and professional staff.

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Roy

November 19th, 2019 DETAILS arrow_drop_down
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Excellent service. They stand behind there product.

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Larry Edwards

November 19th, 2019 Las Vegas, NV DETAILS arrow_drop_down
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SunPower takes all tax advantages and leaves nothing for the customer.

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Jerry Ferro

November 19th, 2019 DETAILS arrow_drop_down
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Just great service and great product super customer service

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Mostly satisfied

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I have had great service from the beginning until the last few days.

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Pete R

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Great experiance with sales person. Kept us informed of what was going to happen. Showed up on time and did entire installation in 1 day. Have not had any problems with solar in over a year,

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Kim H

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Great customer service and product. Everything they said would happen, did!

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Bill & Kathy

November 19th, 2019 DETAILS arrow_drop_down
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Efficient, professional, quick, courteous, helpful, friendly and Trustworthy

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Sheila

November 19th, 2019 DETAILS arrow_drop_down
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Because they are amazing, straight forward and honest.

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Anonymous

November 19th, 2019 DETAILS arrow_drop_down
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After having a SunPower technician visit to correct what he called Comcast's problem, I called Comcast. Their technician told me it was SunPower's problem. The first tech wrote that the latter tech should check my "Wi-Fi for connectivity problems and to disable any firewalls that may be preventing connection of solar panels." Each blames the other.

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Reply from SunPower

Nov 20, 2019

Hello Anonymous, I'm sorry to hear about your negative experience. I'd like to look into this matter further. When you have a moment, please send us a private message with your contact details and we will contact you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Verified Customer

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Patti Fromang

November 19th, 2019 Durham, CA DETAILS arrow_drop_down
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Dependable honest in time fair price great customer service

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Rwest

November 19th, 2019 Wheatland, CA DETAILS arrow_drop_down
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Best product, best installation, best people, best warranty

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Scott Ridout

November 19th, 2019 Placerville, CA DETAILS arrow_drop_down
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Professional and courteous only issue we had was during installation my wife's flowers were trampled. It was resolved

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Jim Polder

November 19th, 2019 Newcastle, CA DETAILS arrow_drop_down
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Would have been a 5, but supplies were delayed without good communication.

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Robert

November 19th, 2019 Lincoln, CA DETAILS arrow_drop_down
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SunPower has exceeded my expectation as a solar panel.

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Marzman

November 19th, 2019 Manteca, CA DETAILS arrow_drop_down
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No problems except for this survey which requires 40 characters!

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Mark

November 19th, 2019 Atwater, CA DETAILS arrow_drop_down
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Customer service and competitive pricing on solar

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Mark Lauer

November 19th, 2019 San Jose, CA DETAILS arrow_drop_down
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High quality products. Average (but improving) execution of administration and support.

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Dennis Daly

November 19th, 2019 Sausalito, CA DETAILS arrow_drop_down
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Clean install, quality of panels, and warranty

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Mark Pratt

November 19th, 2019 Petaluma, CA DETAILS arrow_drop_down
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All around service, knowledge to get the best bang for my buck and leading edge technology