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SunPower

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8.7

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George Plesa Sun City West, AZ

I could not be happier and I own the system. Financing is okay and leasing is a complete loser. The company I used, Cool Blew in Peoria Az., did a great job. They are experienced at working with the power provider and the application process was smooth. Install is a very clean 20 panel 6.9 KWh system using 345 panels with no unsightly inverter. The conduit was painted and a quality bird block was installed. A whole house surge protector was included that also "cleans" up the electricity so our appliances run more efficiently with less electrical draw. From the day I signed the contract to beginning to generate my own power 3.5 months and that was during the major winter holidays. Most of that was waiting on the county inspector and APS to set the meter. I always generate excess electricity which I will use credits to be net zero in the summer. My first full month with solar my bill was negative $62.05. The monitoring system is a bit buggy and sometimes runs a few hours to a day behind. With a 25 year parts and labor warranty what is not to like. I knew all about Sunpower and the rest of the solar companies before I had the salesman come out so I didn't have to sit through a sales pitch and we were able to get right down to business. I'd done enough research I could sell this product. The price was very fair but then it was just before the major winter holidays and they were not selling much solar. Timing is everything.

5 years ago

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S. Santos Irvine, CA

After many months of researching what company to use for solar, I decided with SunPower. Not only with good reviews, but they have been in the solar business for many years, way before the solar got popular being installed in homes. They were already installing solar to big known companies. Unlike many solar companies out there now a days, anyone can install solar and when issues arise a few years from installation, they are nowhere to be found. Found a great sales person that was very knowledgeable with solar. He was the ONLY sales rep that I talked to (talked to many from diff companies) that actually had solar installed in his home, and through SunPower. He knew his stuff. He showed me (used my laptop and logged into his Edison account) and showed me that he has solar and how it works. He was the ONLY one that knew the answers to my questions on how solar works, billing, credits with edison, etc. He followed through on everything he promised. Installation went quick, all approvals went fast and we've had our solar going on 3rd year now and so far so good. I would definitely recommend SunPower. If I can only recommend my sales rep to everyone I would. Great guy!

5 years ago

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Kathleen Martin The Bronx, NY

Today 2/3/2018 my Solar System turns on! Very excited about this new venture. I cannot wait to see the savings. All the team at Sun Power is very professional, friendly and courteous. My experience is that from the sales representative is great; the way he explained the entire process from the beginning stage of the project to completion was on point. Some one always calls to follow up with the process and what the next step will be. I have to say I am very satisfied thus far. Again, I cannot wait to see the actual savings on paper. I will definitely update my review .about the service. I will definitely recommend Sunpower to my friends. Overall the experience is excellent! Kathleen M

6 years ago

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James Lathrop, CA

Okay! "so here's the scoop," I've been looking into solar for quite sometime, however it's been a nice journey, for me to learn about solar power and its affiliates. I looked into several companies, many had great salesperson rep down, but it just wasn't what I was looking for, when it comes to the panels, I've learned that while many of the panels from solar companies are at it's best for that particular company, doesn't mean it's the best panel. I had to consider a few things, for example: pricing, degradation over 20 years, product warranties for service, also power. Yeah!!, I finally found the company that had the panels and the warranty for the lifespan of the system, "Sun Power." Although I've seen negative feedback about customer service when it comes down to the contractors, not performing top notch, it has not implicated the panels negatively, and the reason why? is these panels are the best around, I've got say Sun Power panels are better than their competitors, they're more efficient, built stronger, the degradation is slower, also have better durability, I also must mention the "(25,25,25)." 25 years on service, product, and power. I want to inform you good folks, that customer service for me so far has been a great experience, of course I hope it continues, I have a wonderful sales rep her name is Katarina, she works with a great team of people, Adriana is also a gem to this service. I would say as long as you have wonderful installation team and contractor, like I have, it's a no brainer, to go with a Sun Power company, for your solar needs.

6 years ago

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Charles Horejs Morgan Hill, CA

I purchased my solar electrical system through POCO Solar and completed the entire system 4 years ago. At that time, PG&E limited size of the system, but that was increased by petition to PG&E. SunPower solar panels are technologically superior, and have a higher output per square foot than other companies I compared. My system has 21 panels, roof mounted, and a wall mounted inverter. My home is two story and includes a large pool and hot tub. The contract included a OUTPUT guaranty as well as the 25 year warranty - all through Sun Power and POCO Solar at no additional cost. The POCO Solar sales person wexplained everything in great detail and all payment options were presented. The installed system is continuously monitored by Sun Power and myself to guaranty performance and identify any problems. All system maintenance, if any, is handled by POCO Solar. My electric bill for the entire year is between -(minus) $ 20 to - minus $60. The entire contract was completed as scheduled and on time. I have had no system or equipment failures.

6 years ago

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Previn T Marquez Littleton, CO

We have a SunPower system installed on our home. The terms, installation, performance and aesthetic of our system has been fantastic. Our system is the right size and the components installed are tidy and hidden as best as possible. We have had our system installed for 2 summers now and it has delivered flawlessly. Our system was installed by Photon Brothers and from sales person to installer and those on the phone have provided A+ service and have answered my questions promptly. Our thoughts on this installation and service are that if the system runs flawlessly, there will be no other interaction with either SunPower or Photon Bros., becasue all components are operating as intended. The monthly reports and online monitoring are pretty cool too.

6 years ago

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David Hutchison Lancaster, CA

My system was installed and operating on June 30, 2017 as promissed. The installation was in conjunction with my house being re-roofed. The Energy Plus Solar installers contacted the roofing company and cordinated everything. The few hiccups with the city inspectors were all handled seemlessly and I was kept abreast of the progress. The Ron S. is my saleman and he has been awesome, great before and after the installation customer service, he handled everything for me. The electricity produced is higher than he told me it would be and we just got out first bill, $1.15. We paid for the system so I can't talk about financing or leasing. If I had to choose a product and installers again I would select Sunpower and Energy Plus Solar. I've been telling all my neighbors and my clients about my panels and my experience.

6 years ago

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Jan Galkowski Dedham, MA

Our panels (see yourself at https://goo.gl/mYVzbf) were designed and installed by RevoluSun, an Elite SunPower dealer. These 29 X21-345 panels are a 10 kW system, and we've actually pinned generation up against the SolarEdge Inverter limit of 10.3 kW once or twice. (See https://goo.gl/nbrWNr.) RevoluSun was perfect. Our biggest problem was getting building and electrical approvals in Westwood, MA, a bunch of really conservative people. Amazingly, RevoluSun/SunPower were the only team that were willing to work with what we wanted. We have a moderate tree shading situation, and we are not going to cut trees. So the plan was to OVERBUILD, that is, put up more nameplate generation than we needed, because when we did get clear sky unshaded sun, we wanted to generate like crazy. Sungevity (now bankrupt) wouldn't even consider our home, even if we were going to own the panels. SolarCity wouldn't do the full 10 kW. SunEdison (also bankrupt) came closest to RevoluSun/SunPower, but was only willing to put up 8 kW. Two other suppliers were rejected for other reasons having to do with their process. First Light occurred on 31 December 2015. And we've never looked back. Meantime, RevoluSun has been a fabulous partner and I cannot speak too highly of these marvelous panels.

6 years ago

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FRANZ A CRIEGO

I purchased my 2nd system from SunPower, my prior system was a complete disaster. After taking the time to educate myself on the difference in not only Solar Panels but inverters as well, I now have a system that provides me with a net zero PLUS credit useage at the end of each month. I have been monitoring my system on a daily/weekly and monthly basis. Prior to the SunPower installation, I compared the offerings (proposals) between 6 different companies. There is a world of difference. I now have less panels (28 vs 62) and produce substantially more kwh per month. My current system in comparison cost substantially less than my original system even taking into consideration the difference in cost (price) drop over the years. YES you can buy cheaper, but in my estimation you can't get better! As a plus, my salesman (Alan C) was not pushy and he listened to what it was that I wanted and what my needs were as opposed to what was being offered.

7 years ago Edited September 14, 2021

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Chuck Kuhn Milpitas, CA

2010 I decided to go with SunPower panels. Did my homework as 6 yrs ago not a lot of resources or dealers. Once I made decision on panels I shop distributors. When a panel has a warranty of 25 yrs, you can bet the dealer you buy from will not be around. So the Company SunPower is the key, they honor the warranty and had a track record of being in business. They just gave the local Children's Museum here 90 panels that saves the museum $67,000 a yr on electric. They are all over Northern Calif on large projects, schools, churches, commercial and of course homeowners. I like the monitoring system on my cell phone and can read daily output and compare usage monthly or dally from 6 yrs back. It's fun, and I usually get 4 to 6 hundred $$ back from PG & E as credit toward my gas bill. Do your homework. Oh I paid cash and got all the rebates from Government and State. The Government credit carries over year to years if you don't need the $$. Never had a problems panels or dealer who installed.

7 years ago

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Shawn K. Redding, CA

Had system installed in June 2015 by AES (Chico, CA). Deposit was $1k. Sales man was NOT pushy like other company sales people. They did clean install. I am Engineer and knowledgable about building codes. They designed they system and installed it beyond code requirements. They worked out what system size worked best for me (utility is PG&E, so tier pricing). My system was designed to keep me in the "cheap" teir. They did not over build/sell system. They were honest about government rebates and told me to check with my tax advisor to make sure I understood how the rebates work. other companies promised things that were not true. In 6 months have had ZERO issues with the system. The monitoring is easy to use. I have compared my system to other friends systems and mine seems to be more efficient (comes on earlier and produces more in low light / cloudy days).

8 years ago

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Desta Dunlap West Tehama County, CA

Sunpower Chico - Brian Aguiar, specifically - are fantastic! As anyone hiring a contractor knows, it always feels like there are delays and complications. This was NOT our experience. The timelines we were given were completely accurate and the system is flawless. We currently produce upwards of 85 kWh every sunny day! Also, VERY much to our surprise, a check came in the mail two months after our install. The check value was two months worth of the difference between our average PGE bill (prior to solar) and the monthly payment on the solar system! Completely unexpected - but they basically paid us for the wait time to have the system designed, permitted, installed and verified by PGE! AMAZING bonus! We love our system and now have a $0 PGE bill...can't beat that!

8 years ago

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Edgar Rodriguez Washington, DC

Worse experience EVER!!! I got this solar panels with the promise of saving money and only having to pay sunpower for supplier, I been paying for months to sunpower and “ Eversource CT electric providers” so disappointed, I got this solar panels company for my two house, I DEFINITELY DONT RECOMMEND THIS COMPANY,

2 months ago

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Reply from SunPower

Hi we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Jan. 11th, 2024

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Lyndsey Higa Waianae, HI

The system and service is a scam. Promises are made but not produced. Terrible time getting in touch with the right person. All their personnel give contradictory information. They don't meet the terms of their own contract. No one responds to a complaint.

2 months ago

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Reply from SunPower

We're sorry to hear that your expectations are not being met and see you have an open case with us. Please expect your Escalation Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and thank you for bringing this to our attention.

Jan. 10th, 2024

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Scott Allen Simi Valley, CA

This was my worst decision. Ever. From day 1 of install until now I have had nothing but problems with every aspect of this company. The customer support is horrible, the system goes down regularly and takes months to fix. It takes weeks just to get a response from anybody after leaving multiple messages. If I had one chance to go back in time I would use it to stop myself from buying this system.

3 months ago

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Reply from SunPower

Hi we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Jan. 2nd, 2024

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Bill Dawes Phoenix, AZ

My system has been offline since May. It took several weeks to get it serviced. At the end of June they determined my inverter needed to be replaced. In October I was told the inverter was still on back order and I was given the option to have it repaired. I was told that would be quicker. It is now December, still nothing. You can’t speak with a manager. No one will call you back. This is the worst company I have ever done business with. Find another company if you want to go solar.

3 months ago

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Reply from SunPower

Bill, we're sorry to read that your experience getting your inverter issue resolved has not gone well. We want to help and have escalated your open case for further investigation. An Escalations Specialist will be following up with you in the next 24 business hours. We appreciate you bringing this to our attention and look forward to talking to you soon.

Dec. 11th, 2023

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Anonymous

I have used them in the past and I am very happy with them. Great customer support, good products, solid company.

8 months ago

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Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Charles

Prompt service with installation, easy access to people who are putting it in and everybody seem to be very knowledgeable.

8 months ago

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Reply from SunPower

Charles, we appreciate you sharing your exceptional experience during the installation process. Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Daniel

I wish I had more discussion during install with the engineers. I have no technical issues, no leaks. Excellent install.

8 months ago

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Reply from SunPower

Daniel, we appreciate your feedback and glad to hear your installation went well. If you have any additional questions give us a call at 1-800-SUNPOWER and we will get you in touch with the right team to assist you further. Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Marlene Vacaville, CA

Customer service is great! Everyone employee that I have had interaction with has been polite and very helpful.

8 months ago

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Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Ketan

Customer Review Video

8 months ago

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Reply from SunPower

Ketan, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Cecilia Rosamond, CA

Total scam! Few things to be careful with Sunpower & their contracts. I chose to lease my solar panels, was told that if I did automatic payments I will get a discount. Never received the discount & always got the run around on getting it fixed. Now that i'm selling my house, I asked for a release of contract & payoff since the new home buyers want to buy the solar panels. I was given a quote at the beginning of escrow, and now that i'm close to closing. They came back & said they made a mistake & are charging a 4k difference from the original amount. Asked SunPower for documentation on how that came about. Devon, the manager said, the representative that originally gave us the buyoff quote does not know what they are doing, and eventhough it was a mistake on their behalf. They will not honor the original buyoff quote. I asked for documentation on what was left to payoff & the manager said they do not know how they came up with their own numbers, but thats what it was. Be careful folks! SunPower apparently does not even have traceability of their own documentation.

4 months ago

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Reply from SunPower

Hi Cecilia, we are sorry to read your dissatisfaction and want to help. Please send us a private message with your account and contact details and we will have our Escalations Team investigate your current issue as well as the quote you reference in your review. Thank you for bringing this to our attention and we look forward to talking to you soon.

Nov. 20th, 2023

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Richard Logan Clearwater, FL

We installed SunPower solar panels on our home in 2018. In September, 2023, I realized that 3 inverters are no longer working and I reported that to SunPower. I have been calling them weekly since then to try to get the warranty replacement done but SunPower keeps telling me different reasons why the repair cannot be completed. First they did not have a contractor in my area and now they're telling me they don't have the parts yet and it may be one or two months more before they receive them. I was told earlier that they did have the parts and were trying to find a local contractor to do the work. I've spoken with multiple customer service agents and today I asked to speak to a supervisor. I was told the supervisor did not want to talk to me. If I had known this is how they treat their customers I never would have purchased their product. If you're reading this review (and there are others like mine) - do not purchase your solar panels from SunPower. They do not take care of their customers.

4 months ago

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Reply from SunPower

Richard, we're sorry to read your feedback and want to restore your faith in SunPower. We will be investigating your open case and requesting additional assistance and follow-up regarding your current issues. We want to help and appreciate you bringing this to our attention.

Nov. 17th, 2023

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Angelique Ponce Los Angeles, CA

This company has the worst customer service. Their panels had not been working for who knows how long and they failed to notify me when I contacted them I find out their system that as supposed be monitoring hasn’t been working for a long time. They still haven’t replaced the part and I had to pay over 4K in electricity I have called and they never have an update the last person I spoke with “Jessica” said she can’t help because the person that knows my case is off and when I asked to speak with a supervisor she was bothered and put me on hold them comes back and said her supervisor Liz did not want to speak with me because “there’s nothing we can do”. I told her that was unacceptable and she said that she and her supervisor were only going to tell me the same thing. I would not walk but run from making business with this company. I didn’t even chose them the lease came when I bought my house I wish I would’ve had the opportunity to find a better company.

4 months ago

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Reply from SunPower

Hi there. Thank you for shining a light on your experience. Give us a message on your MySunpowerApp under the help center. You can also schedule any appointments for service directly there. We'll get started with support! https://us.sunpower.com/products/software/mysunpower

Nov. 3rd, 2023

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Larry Rybicki Hanover Park, IL

Customer service with SunPower is one of the worst I’ve ever had to deal with. I’ve been assigned a coordinator that hasn’t responded to 5 emails requesting a status on my outgoing outage. When I call the customer support line they aren’t aware of what the repair tech did on his visit on 10-13. That’s when he removed and inspected 13 panels and declared they are beyond repair and must be replaced. He also removed the trunk wires for the panels and Disconnected the entire system. I’ve heard not a word from SunPower about replacement etc. It was very frustrating this morning when customer support said they don’t see anything in the case notes. The case number is 03228248. And the coordinator who doesn’t respond is a Sandra Casanova My problem has been going on since February of 2023. That’s over 8 months. Solar power is great just hope and pray you never have any problems.

5 months ago

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Reply from SunPower

Larry, we appreciate you bringing this to our attention and sorry to read to your frustrations. Your case has been escalated for review and further investigation and your review has been included for reference. A specialist will be reaching out to follow-up with you. We want to restore you faith in SunPower and look forward to talking to you soon.

Oct. 27th, 2023

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George Suarez West Sacramento, CA

I got solar panels installed in May and There has been a faulty panel that has been up there ever since. It has taken multiple visits for technicians to diagnose and the problem still has not been resolved. The warranty does not discuss how quickly something is supposed to be fixed. When you get solar, you are responsible for the performance of your own system so be aware that in that regard it's another headache vs just being connected to the utility. Sunpower does not make it easier. It's not the installers fault in this case. Sunpower just won't approve the repair and replacement. Furthermore, the problem was pretty obvious that the panel was underperforming and for some reason this has taken months to escalate with me having to push the ball forward. If I hadn't reached out and continued to reach out the problem still wouldn't have been looked at. To this day, the panel has not been replaced. With all the technicians they sent out, it would've been more cost effective to have replaced the panel by now.

5 months ago

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Reply from SunPower

Hi there George! We apologize for your experience and understand your frustration. Thankfully SunPower offers service capabilities in the palm of your hand with our mySunPower app. Enjoy features like rapid support, scheduling your own service appointments, direct chat, and production monitoring. We appreciate your feedback and hope to constantly improve to meet the needs of our clients.

Oct. 25th, 2023

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CastaicNeighbor Castaic, CA

SunPower installed solar panels on my home in Feb 2023. In Aug 2023 there was a major storm in the area, the first of the season, and we realized that water was leaking into the home due to broken tiles on the roof. SunPower installers were the only people that had been on our roof for years and we had never had any issues whatsoever with leaks prior to this, so we knew the leak was caused by the installers. SunPower sent inspectors who agreed that the damage was caused by SunPower and that the company would take care of the repairs. We recorded that conversation. Three days later, we received official communication from SunPower stating that they would NOT be accepting responsibility, even after we sent them a copy of the recording in addition to several estimates from contractors stating in the estimates that in their professional opinion, the damage was caused by broken tiles (i.e., not by 'wear and tear'). The total cost to repair our home from this damage is approximately $20,000 (between the roof and the water damage in the ceilings and walls inside). We're now in the process of working with contractors to repair the damage, and paying for it all out of pocket. SunPower still refuses to accept any responsibility.

5 months ago

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Reply from SunPower

Your case manager has an open case with you and your insurance awaiting any additional information that you can provide. We appreciate you bringing this to our attention and have submitted your concerns to your case for further investigation.

Oct. 17th, 2023

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John Paunan Chicago, IL

Since the installation of my home solar panel system, the system has had both performance issues, as guaranteed by the lease agreement, and problems with roof leaks. While the performance issue was eventually addressed, after only being brought to their attention, the roof leak has been on-going and continuous. Both companies (SunPower/Certasun) were at first accommodating to resolve the issues, but recently, they have determined that the roof leak was not do to the solar installation. The roof leaks are located in the same place and right underneath the solar panel mount assembly. I have been trying to get both companies to comply with the mitigation requirements as spelled out in the lease agreement, but as of yet neither have complied. They should not be offering solar services if they cannot follow through on their guarantees. This gives me pause to use solar energy in the future, which is unfortunate, and I certainly won't be dealing with either of these companies again!

5 months ago

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Reply from SunPower

Hi John, we appreciate your review and understand your frustration. We see that you have an active case and an Executive Support Specialist is working with you to resolve your issues. You can expect your specialist to continue to stay in touch and keep you up to date with their progress. Thank you for your feedback and we look forward to talking to you again soon.

Oct. 3rd, 2023

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Stephen San Diego, CA

Performance, low degradation, monitoring and installation were top notch. Price was higher than others, but 25-year all inclusive warranty made it worth it.

9 months ago

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Reply from SunPower

Stephen, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to [email protected]. Thank you for your feedback and we look forward to talking to you.

Jun. 28th, 2023

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Teng Xiong Sacramento, CA

The initial consultation, the installation, and the post installation inspection was great. Very happy that we chose SunPower.

9 months ago

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Reply from SunPower

It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thank you for helping us change the way our world is powered!

Jun. 28th, 2023

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Martin

I thought the communication was great and their execution was even better. At this point, it's doing a very good job providing energy for my home.

9 months ago

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Reply from SunPower

Martin, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Matthew

The team is responsive. They were able to get answers pretty readily and quickly back to me. If there was an issue it wasn't usually with them.

9 months ago

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Reply from SunPower

We appreciate the glowing review and are thrilled that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Kelly Merrill St. George, UT

After a few technical glitches early on with the app, the solar panel system and the app have worked flawlessly. SunPower was very responsive to any questions I had.

9 months ago

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Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jun. 7th, 2023

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Carole Menifee, CA

I like the cure they took installing the solar panels and equipment. They were very friendly and explained what they were doing.

10 months ago

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Reply from SunPower

We're glad to see that you had an amicable experience during your installation, Carole. Thank you for helping us change the way our world is powered!

May. 22nd, 2023

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RICKY DOCKEN DELIA DOCKEN

I chose Sunpower because of their top quality hi-watt panels.The less panels on your roof producing more energy is what we liked.The guys came out and had the job finished in 6 hours.Extremely pleased with the experience

6 months ago

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Reply from SunPower

Thank you, RICKY! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 28th, 2023

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George Dalsheimer Miami, FL

Sunpower provides excellent service. They were easy to work with and offered honest advice. Their proposal was less expensive than others. The installation, though delayed, went smoothly. Highly recommended

6 months ago

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Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Sep. 27th, 2023

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Fred Santa Clarita, CA

I purchased a new home that included a SunPower solar system. All was fine until the system needed repair just before the warranty expired. The system was offline for about four months during the hottest part of the year (when my electrical consumption was at its greatest). It would probably still be down had I not called and emailed SunPower relentlessly in order to get attention. I needed to spend $300 to get an affiliate to diagnose the issue (which SunPower said that I shouldn’t need to do). Also, I was told that I would be getting an “upgraded” (more-reliable) unit from a different manufacturer but that wasn’t the case. Very disappointed with how the support was handled. (Interestingly, I was told after the repair was completed that I may be invited to provide a survey. When I said that it wouldn’t be good and explained why, I never got an invite.)

6 months ago

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Reply from SunPower

Hi Fred, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at [email protected] with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.

Sep. 14th, 2023

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Maria Kanab, UT

After just a few months my battery backup failed. Waited months for parts. Had 3 power outages and 3 power interruptions for the service calls. Told no compensation because I bought my system instead of renting. Really. I’m asking for $875 (my payment while battery out of service ) your multi million dollar company doesn’t have a department for buyers. Very disappointed The staff I spoke with were very nice or my rating would be lower

7 months ago

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Reply from SunPower

Maria, we're sorry to read about your experience and appreciate you bringing it to our attention. When you have a moment, please send us a private message here on Best Company with your account and contact information, and we will have an Executive Support Specialist contact you.

Aug. 1st, 2023

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Jose Florez Hemet, CA

I went with SunPower for the knowledgeable presentation I saw and their reputation in the industry. So far, the installation was smooth and the systems seems to be working great. Right in time for our heatwave too!

8 months ago

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Reply from SunPower

Hi Jose, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jul. 26th, 2023

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Samir Riverside, CA

No problem with my system. Things are working fine since the installation. The staff is courteous and responsive whenever I need them. Response time was immediate and I feel satisfied.

8 months ago

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Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 26th, 2023

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Joseph Henderson, NV

I selected SunPower arfer some investigation of their reputation and how they stand by their product after the installation, unlike many other companies who go out of business.

8 months ago

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Reply from SunPower

Joseph, we appreciate your review and feedback. It is great to know that you are happy and confident with our service and products. Thank you for helping us change the way our world is powered!

Jul. 24th, 2023

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Paul Mayer Clinton, IA

What is not to like about not paying a penny to the power company since September of 2022? I never thought the saving would be so great especially with the horrendious heat spells we are seeing now days.

8 months ago

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Reply from SunPower

Hi Paul, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jul. 20th, 2023

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David Agoura Hills, CA

Everything. What's not to like? System is working exactly as advertised; better actually. No problems during this past winter like some of the competitions installs. Just a great experience all around.

8 months ago

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Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jul. 19th, 2023

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Bill Conte Melbourne, FL

The tech who did the initial analysis was very good. The first Project manager assigned was worthless. I requested another one. The 2nd Project manager assigned was very good. The installation team was good. Too much of a delay from start to completion. Probably due to that first Project Manager.

8 months ago

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Reply from SunPower

Bill, we appreciate your feedback. We are glad to know that you were assisted appropriately when you had concerns and that your installation went well. Thank you for helping us change the way our world is powered!

Jul. 17th, 2023

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Sid Hempstead, NY

Long process but they kept me updated throughout the entire process. The install went well. We had 1 hiccup and they made sure to rectify it. Very professional. I am very pleased with SunPower.

8 months ago

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Reply from SunPower

Sid, we appreciate you sharing your exceptional experience. It is great to know that we were able to quickly remedy your issue. Thank you for helping us change the way our world is powered!

Jul. 17th, 2023

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Douglas Wolcott, CT

They're a publicly traded, well-known company that was gonna be around over the 20 year span I'm paying them off. My system worked right away. It was pretty easy and seamless to install.

1 year ago

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Reply from SunPower

Douglas, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Jan. 19th, 2023

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Jacob West Covina, CA

It was brand new, it looks great and it works well. I think they were very attentive during the setup and sales process. Now that I've had a couple of follow up questions, the responses have been taking longer.

1 year ago

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Reply from SunPower

Hi Jacob, we appreciate your feedback and it is great to read your system is working to your standards. If you still have follow up questions you need assistance with please send us a private message here on Best Company. We would be happy to get you connected with the appropriate team for aid. Thank you for helping us change the way our world is powered!

Jan. 16th, 2023

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Deborah Glendale, AZ

Originally it went fine, but for the new monitor that we're waiting for, we're still waiting on that and it's been about 10 months. Up until this monitor problem, everything was fine.

1 year ago

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Reply from SunPower

Deborah, we appreciate the kind review. Please respond to this review with a private message and we would be happy to investigate your issue and get you in touch with the appropriate team for assistance. Thank you for helping us change the way our world is powered!

Jan. 16th, 2023

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Mike Milton, MA

The panels I purchased had superior performance and a superior, enforceable warranty. Sunpower also managed the permitting, design, and construction process smoothly.

1 year ago

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Reply from SunPower

Mike, it was wonderful to read your experience has continued to be exceptional throughout the installation process. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Harry Mooradian Pomona, CA

Very professional great service , everything is explained step by step process, the only problem was my city took a while to issue the permit, otherwise top notch

1 year ago

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Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Dec. 22nd, 2022