Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.
SunPower is known for manufacturing top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. The company has a uniquely attractive, all-black appearance for itself and offers a few different options to help both residential and commercial consumers get started with renewable energy. SunPower outsources most, if not all, of its projects to third-party solar installers.
Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.
SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.
With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.
SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.
The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.
SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.
In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible.
SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.
SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.
Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.
In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.
SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.
Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.
SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.
There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.
SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.
Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.
Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.
SunPower is performing installations itself in select areas of California; however, SunPower panels are available in the following areas through a network of dealers:
The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.
Many users on our site have provided negative feedback in regards to SunPower's customer service.
Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.
Call our recommended rep over at SunPower below.
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Maintenance free after over a year of service
rt in San Antonio
Installer was very proffessional, panels are top quality and high efficiency, and warrantee excellent.
Excellent work very efficient. Done in a timely manner.
Best product on the market, franchisees where and equal factor.
Extremely professional in all aspects of the process from sales through installation and follow up
Happy solar person
In some form or another I have had solar with Sun Power panels for the last 15+ years. Both purchase and lease. So far I have never been disappointed. The panels hold there efficiency very well. My first system I kept track of for close to 14 years, before I moved and the output was still 95%+. The lease I have now fits my lifestyle very well.
I have had on going problems with my inverter for over one year than have not been resovled
They are always there when we need them.
Because they are good with no problems. Always keep us informed about things to come. Enjoy working with them.
They have an efficient and high quality product.
nobody perfect a couple minor glitches getting together with JCPL about connecting service should by now know all the gigs frim electric co.
not covering the amount of electric they stated
The system hasn't worked properly since installation 3 months ago. 4 panels have failed. Still waiting on replacement parts!
Reply from SunPower
Nov 20, 2019
Hello Gregg, I am discouraged to hear of your negative experience. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
smile with sunpower
quality product with excellent customer service
From start to finish they consistently delivered on all their promises, great customer service!
Awesome product and great support. System installed and working faster than expected.
Good price and seamless construction. No surprises.
Reliable firm however I deal with Renova
Have had no problems with SunPower and my bills have been wonderfully low!
Combination of excellent performance and appealing looks.
The SunPower app does not work properly since installation approx 4 months ago. We constantly receive error messages about Wifi connection; slow data transmission; etc. We are unable to see true stats for ourself so every month we have to wait for our electricity bill to confirm the system is truly working. We like to see our own stats in real time, which is what we were told we'd be able to do. When we call the SunPower customer service number we're referred to our installer. The installer has come out to check our unit multiple times, they contacted SunPower about the issue but are uncertain when the app will function properly. This app situation with no solution in sight is not ideal and we feel like we have been taken advantage of. We were told we'd be able to monitor our unit, but we cannot.
I can't see production of each panel and I'm getting three monthly reports every month, asked them to only send one (via their monitoring website) but not response.
Very professional and honest. Took time and answered all questions, not pushy.
Very professional every step of the process. Kept me informed of all steps and the follow up has been great. So happy to have worked with them.
Our bill has been substantially reduced, but not to the degree promised.
Quality of product-Quality of service-Experience of service-Training Of service -
All the people the came to our home from site survey to installation and cleanup were polite and professional. It's really too soon to discuss value until we have had the system in place for a couple of years. Upon completion I had difficulty getting promised documents. I finally succeeded in getting a link where I could printout a copy.
Very slow service
I have been having problems for 2 months and it's not fixed
Reply from SunPower
Nov 20, 2019
Hello Customer, I’m sorry to hear that your expectations have not been met. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
grandpa in waiting
Highest production of power per panel and best 25 year warranty
R M Isbell
The process went smoothly and the result has been great. I have had no problem with billing.
Kelvin Valenzuela and Nelson
Great service. Great savings. Friendly and professional staff.
Excellent service. They stand behind there product.
SunPower takes all tax advantages and leaves nothing for the customer.
Just great service and great product super customer service
I have had great service from the beginning until the last few days.
Great experiance with sales person. Kept us informed of what was going to happen. Showed up on time and did entire installation in 1 day. Have not had any problems with solar in over a year,
Great customer service and product. Everything they said would happen, did!
Bill & Kathy
Efficient, professional, quick, courteous, helpful, friendly and Trustworthy
Because they are amazing, straight forward and honest.
After having a SunPower technician visit to correct what he called Comcast's problem, I called Comcast. Their technician told me it was SunPower's problem. The first tech wrote that the latter tech should check my "Wi-Fi for connectivity problems and to disable any firewalls that may be preventing connection of solar panels." Each blames the other.
Reply from SunPower
Nov 20, 2019
Hello Anonymous, I'm sorry to hear about your negative experience. I'd like to look into this matter further. When you have a moment, please send us a private message with your contact details and we will contact you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.
Dependable honest in time fair price great customer service
Best product, best installation, best people, best warranty
Professional and courteous only issue we had was during installation my wife's flowers were trampled. It was resolved
Would have been a 5, but supplies were delayed without good communication.
SunPower has exceeded my expectation as a solar panel.
No problems except for this survey which requires 40 characters!
Customer service and competitive pricing on solar
High quality products. Average (but improving) execution of administration and support.
Clean install, quality of panels, and warranty
All around service, knowledge to get the best bang for my buck and leading edge technology