Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.

SunPower is known for manufacturing top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. The company has a uniquely attractive, all-black appearance for itself and offers a few different options to help both residential and commercial consumers get started with renewable energy. SunPower outsources most, if not all, of its projects to third-party solar installers.

Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.

The Good

  • Purchase, Lease, and Loan Options Available
  • High Efficiency Panels
  • Industry-Leading Solar Panel Energy Production
  • Attractive Appearance
  • Compatible With Battery Storage
  • Online Monitoring
  • Lengthy Warranties

Purchase, Lease, and Loan Options Available

SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.

With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.

SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.

The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.

High Efficiency Panels

SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.

In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible. 

Industry-Leading Solar Panel Energy Production

SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.

SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.

Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.

Attractive Appearance

In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.

Compatible With Battery Storage

SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.

Online Monitoring

Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.

SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.

There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.

Lengthy Warranties

SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.

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The Bad

  • No PPAs for Non-Commerical Buyers
  • Few In-House Installations
  • Customer Service Complaints

No PPAs for Non-Commercial Buyers

Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.

Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.

Few In-House Installations

SunPower is performing installations itself in select areas of California; however, SunPower panels are available in the following 18 states through a network of dealers:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Illinois
  • Maryland
  • Massachusetts
  • Nevada
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • Oregon
  • Rhode Island
  • Texas
  • Utah

The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.

Customer Service Complaints

Many users on our site have provided negative feedback in regards to SunPower's customer service.

Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.

The Bottom Line

SunPower offers a number of payment options, some of the most efficient solar panels in the industry, online monitoring for its customers, and a lengthy workmanship and product warranty.

However, the company does not offer PPAs to residential customers and outsources most of its installations, making it confusing for customers to know who to contact if there is an issue.

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User Reviews

Star Rating

4.2
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1,154 Reviews

Review Breakdown

5 star
69%
4 star
11%
3 star
3%
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4%
1 star
13%

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Layton

November 19th, 2019 DETAILS arrow_drop_down
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Very professional and honest. Took time and answered all questions, not pushy.

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Jacquie Mallard

November 19th, 2019 DETAILS arrow_drop_down
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Very professional every step of the process. Kept me informed of all steps and the follow up has been great. So happy to have worked with them.

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Jason

November 19th, 2019 DETAILS arrow_drop_down
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Our bill has been substantially reduced, but not to the degree promised.

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John Guzowski

November 19th, 2019 DETAILS arrow_drop_down
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Quality of product-Quality of service-Experience of service-Training Of service -

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Morey

November 19th, 2019 DETAILS arrow_drop_down
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All the people the came to our home from site survey to installation and cleanup were polite and professional. It's really too soon to discuss value until we have had the system in place for a couple of years. Upon completion I had difficulty getting promised documents. I finally succeeded in getting a link where I could printout a copy.

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Very slow service

November 19th, 2019 DETAILS arrow_drop_down
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I have been having problems for 2 months and it's not fixed

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Reply from SunPower

Nov 20, 2019

Hello Customer, I’m sorry to hear that your expectations have not been met. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

Verified Customer

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grandpa in waiting

November 19th, 2019 DETAILS arrow_drop_down
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Highest production of power per panel and best 25 year warranty

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R M Isbell

November 19th, 2019 DETAILS arrow_drop_down
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The process went smoothly and the result has been great. I have had no problem with billing.

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Kelvin Valenzuela and Nelson

November 19th, 2019 DETAILS arrow_drop_down
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Great service. Great savings. Friendly and professional staff.

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Roy

November 19th, 2019 DETAILS arrow_drop_down
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Excellent service. They stand behind there product.

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Richard Radziewicz

November 19th, 2019 DETAILS arrow_drop_down
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Very pleased with product performance xxxxxxx. Xxxxxxxx

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Donna Murrill

November 19th, 2019 DETAILS arrow_drop_down
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The kindness and curticity shown by everyone I had contact with was excellent. And IT WORKS!!!

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Larry Edwards

November 19th, 2019 Las Vegas, NV DETAILS arrow_drop_down
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SunPower takes all tax advantages and leaves nothing for the customer.

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Jerry Ferro

November 19th, 2019 DETAILS arrow_drop_down
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Just great service and great product super customer service

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Mostly satisfied

November 19th, 2019 DETAILS arrow_drop_down
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I have had great service from the beginning until the last few days.

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Pete R

November 19th, 2019 DETAILS arrow_drop_down
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Great experiance with sales person. Kept us informed of what was going to happen. Showed up on time and did entire installation in 1 day. Have not had any problems with solar in over a year,

Verified Customer

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Kim H

November 19th, 2019 DETAILS arrow_drop_down
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Great customer service and product. Everything they said would happen, did!

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Bill & Kathy

November 19th, 2019 DETAILS arrow_drop_down
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Efficient, professional, quick, courteous, helpful, friendly and Trustworthy

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Sheila

November 19th, 2019 DETAILS arrow_drop_down
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Because they are amazing, straight forward and honest.

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Anonymous

November 19th, 2019 DETAILS arrow_drop_down
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After having a SunPower technician visit to correct what he called Comcast's problem, I called Comcast. Their technician told me it was SunPower's problem. The first tech wrote that the latter tech should check my "Wi-Fi for connectivity problems and to disable any firewalls that may be preventing connection of solar panels." Each blames the other.

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Reply from SunPower

Nov 20, 2019

Hello Anonymous, I'm sorry to hear about your negative experience. I'd like to look into this matter further. When you have a moment, please send us a private message with your contact details and we will contact you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

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Patti Fromang

November 19th, 2019 Durham, CA DETAILS arrow_drop_down
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Dependable honest in time fair price great customer service

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Rwest

November 19th, 2019 Wheatland, CA DETAILS arrow_drop_down
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Best product, best installation, best people, best warranty

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Scott Ridout

November 19th, 2019 Placerville, CA DETAILS arrow_drop_down
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Professional and courteous only issue we had was during installation my wife's flowers were trampled. It was resolved

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Jim Polder

November 19th, 2019 Newcastle, CA DETAILS arrow_drop_down
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Would have been a 5, but supplies were delayed without good communication.

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Robert

November 19th, 2019 Lincoln, CA DETAILS arrow_drop_down
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SunPower has exceeded my expectation as a solar panel.

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Marzman

November 19th, 2019 Manteca, CA DETAILS arrow_drop_down
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No problems except for this survey which requires 40 characters!

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Mark

November 19th, 2019 Atwater, CA DETAILS arrow_drop_down
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Customer service and competitive pricing on solar

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Mark Lauer

November 19th, 2019 San Jose, CA DETAILS arrow_drop_down
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High quality products. Average (but improving) execution of administration and support.

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Dennis Daly

November 19th, 2019 Sausalito, CA DETAILS arrow_drop_down
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Clean install, quality of panels, and warranty

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Mark Pratt

November 19th, 2019 Petaluma, CA DETAILS arrow_drop_down
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All around service, knowledge to get the best bang for my buck and leading edge technology

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Lynn McGonagill

November 19th, 2019 Fremont, CA DETAILS arrow_drop_down
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Really quality PB panels with an awesome warranty.

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Maria

November 13th, 2019 Chula Vista, CA DETAILS arrow_drop_down
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SunPower is a great company to work with if you are going solar. I am very happy with my decision by choosing them. Since then I have seen the cut in energy costs and we also are helping the environment.

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Kevin H

November 8th, 2019 Santa Clarita, CA DETAILS arrow_drop_down
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If I could get rid of SunPower I would and would not recommend anyone use them. There customer service is a joke. I moved into a new home and submitted the proper paperwork to activate my solar panels. They contacted me three months later while on vacation requesting I need to activate my solar when I had already submitted the proper paper work and they drop the ball because they didn’t do their part. Then I receive an email instructing me on how to turn on the solar. AT&T/Directv/Amazon all sent out technicians to explain everything and answer all of my questions. SunPower wanted me to activate my own solar with email instructions(really). I have the highest electric bill I have ever had and have not saved a penny with this lousy company. Don’t use them, do your research and find a better company than SunPower.

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Reply from SunPower

Nov 12, 2019

Hello Mr. Kevin , I’m sorry to hear that your expectations have not been met. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details. Upon receipt, I will have an executive service specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback.

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McDowell

October 31st, 2019 Leander, TX DETAILS arrow_drop_down
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Customer service sucks. I am not seeing any hardly savings at all. My electric bills is still running at $350.00 a month I had a whooping savings of $89.00. My bill for Sun pro is $189.00 a month which means I am paying an extra $100.00 a month for my electric bill. I faxed them copies of my electric bill a month ago as requested and still have not received a phone call from them. They called me today after I sent an letter to them on there site and the customer service rep can not get hold of a supervisor. Is there anyway I can get out of this contract? Probably not. I will be getting hold of the BBB if I do not get any response.

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Reply from SunPower

Nov 05, 2019

Hello Mr. McDowell, I'm sorry to hear that your expectation have not been met. I would like to look into this issue further. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

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Unhappy

October 31st, 2019 Trabuco Canyon, CA DETAILS arrow_drop_down
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We installed Sunpower for a personal friend. The installation company is no longer in business. Their inverter is no longer working because they said it somehow got some water damage and it is not covered under warranty. Everything was installed correctly but moister got into the inverter and they said even though it is in within the 5 year warranty moister damage is not covered. So now they are paying for a system that does not work. The faulty box that it is in that lets moister in is Sunpower a fault... not ours and should be covered. This is not right and we are so angry. Has anyone sued over this as this is a next step we are thinking

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Reply from SunPower

Nov 05, 2019

Hello, I'm sorry to hear that your expectation have not been met. I would like to look into this issue further. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

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John S. NYC

October 31st, 2019 Staten Island, NY DETAILS arrow_drop_down
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I had solar panels installed in August. They stopped working in March 2019. My electric bills show no solar generated. Company refuses to address bill Solare panels installed in August 2018. Panels shorted out in March 2019. Company repaired the problem in October 2019. Con Edison bill shows no solar generated from March 2019 through October 2019, when panels were malfunctioning. My electric bills for the period March, April May and June July August were over $1,000.00. Bill stated no solar generated. I called Con Edison and was told I needed to call Sunpower Con Edison would not comment on the solar problem. I also have a payment to Sunpower monthly of $137.00 I started calling Sunpower in March to have the panels checked. Company gave me the runaround for 5 months. A technician came the home in June. I spoke to this tech and showed him the bills. He stated that as far as he could see the panels generated no solar. He put in an order for repair. A second technician came in October and repaired the system. I was told by Sunpower that a yearly check was done to see how much solar was generated and if the system failed to generate a certain amount of solar, I would be reimbursed for the shortage. I have been waiting for a copy of the report since August, with no response. I received a call on October 30 2019, i was told by the employee (Rian F - California Office) that my panels generated a sufficient amount of solar power (8065 kilo watts) . Sunpower owed me no reimbursement. I requested to have a representative come to my home and explain the finding and I was told Sunpower does not do this. I asked to have the solar panels removed due to problems with the equipment within 7 months of installation. I was told this will not happen. I asked for the address and phone number for ant east coast offices. I was given the office location of 102 West 38 Street New York NY. When I asked for a phone contact I was told they have no NY phone numbers and was referred to the 1-800 SUNPOWER customer service. I requested a supervisor. I was put on hold for 30 minutes and when the employee returned i was told there was no supervisor available but if I wanted someone would call me back in 24 hours. The person calling me back would most likely not be a supervisor. The call was ended at this point.

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Reply from SunPower

Nov 05, 2019

Hello John, I am discouraged to hear of your negative experience. Providing excellent customer service is our main goal. I would love the opportunity to restore your confidence in SunPower. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

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Florencio

October 31st, 2019 Madera, CA

My dad is very happy with his system. The crew was nice and everyone was helpful.

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Annette Pasqualone

October 25th, 2019 Pensacola, FL

Derek was very efficient, knowledgable and thorough. However, I have decided not to go with solar at this time. If I change my mind in the near future, I will definitely call.

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Unhappy

October 23rd, 2019 Round Lake, IL

Arranged an appointment with SunPower they haven’t shown up.

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Reply from SunPower

Oct 23, 2019

Hello Customer, I’m sorry to hear that your expectations have not been met. I'm not sure what dealer you may have been working with. When you have a moment, please send us a private message with your contact details. , I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

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Ed Brown

October 18th, 2019 Manitou Springs, CO

Fifteen minutes after my scheduled appointment, got an email stating I needed to submit electric usage to RESCHEDULE! Not happy!!!

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Reply from SunPower

Oct 18, 2019

Hello Mr Brown, I'm sorry that your expectations have not been met. I have reviewed your account. SunPower does not have any records an appointment set for you. However, I do see that you had a consultation appointment with Steel City Solar, LLC. They are a third party sales team. I have sent your posting to them for review. Your sales representative should be reaching out to you shortly. Please let me know if you have any further questions.

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TJ

October 16th, 2019 Niagara Falls, NY DETAILS arrow_drop_down
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I've had a Sunpower system for 5 years. It's been great, until you need help. I am remodeling and need to move the inverter. I've called twice and been told I'd receive an email or response in 24 hours. 5 days later, still nothing. I don't know why they can't get information to service techs. My project is on hold and I am paying contractors to wait for Sunpower!

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Reply from SunPower

Oct 18, 2019

Hello TJ, I am discouraged to hear of your negative experience. Providing excellent customer service is our main goal. When you have a moment, please send us a private message with your contact details. Once I have your account information, I can have an Executive Service Specialist reach out to you to discuss your concerns in detail. We appreciate your business and truly value your feedback. Thank you.

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Silas Stewart

October 15th, 2019 Lake Alfred, FL

They seemed somewhat discourteous and they seemed more interested in passing me off to other companies and that didn't sit well with me.

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Larry Becker

October 15th, 2019 Aurora, IL

I never got to see any product or talk to an installer. After setting up a consultation, they called back a few days later and said we were not good candidates for solar, even though my roof has is sunny all day. I am frustrated that I can’t even get someone out here to tell me why or explain what they think the problem is

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Reply from SunPower

Oct 18, 2019

Hello Mr. Becker, I'm understand your frustration. The determination on what makes a good candidate for solar is based on several factors. Factors like Shading from trees or other obstructions, or the amount of daylight time in your area. Each of our authorized dealer creates their own form of determination. It appears that you were working with Certasun LLC. SunPower is not involved with their determination process and has no visibility to that information. I would advise that you contact your sales representative for more details. Please send me a private message is you have any further questions. We truly appreciate your business. Thank you.

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TERRY G PERSSON

October 11th, 2019 Lake Havasu City, AZ DETAILS arrow_drop_down
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System down for more than a month. Customer support very limited. One support person for three cities..

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Reply from SunPower

Oct 15, 2019

Hello Mr. Persson, we apologize for the experience you had with us. We'd really like to look into this further. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and truly value your feedback

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Richard A. Jimison

October 11th, 2019

No one contacted us. If we do not recognize a phone no., we hang up. If someone contacted us they left no message. What phone number was used to call us? Are you able to let us know what phone number we should expect to hear from? Thank you for your attention to this matter.

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Reply from SunPower

Oct 15, 2019

Hello Mr. Jimison, I understand it can be frustrating if you don't know who exactly is reaching out to you. I would like to help but I am not seeing an open case where SunPower should be contacting to you. Can you please send me a private message with some additional details about the situation? I would be happy to help in any way I can. I look forward to hearing from you .

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John Stelter

October 11th, 2019 Byron, IL

Good visit from salesman and site surveyor. But, we have asked Danian P twice (9/27 and 10/2) for three homeowner references within 10 mile of us (Byron. IL). No response yet. During the sales call, somehow we were led to believe that we could store energy for use during a Com Ed power outage, and now we know that that is not possible without purchasing other equipment elsewhere. Since the quoted contract would only save us about $30/mo, we are are still reviewing our decision.

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john

October 8th, 2019 Kingsburg, CA DETAILS arrow_drop_down
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Our solar has been down going on two months. we've been told by the contractor that Sunpower would be contacting us directly to send a person out figure out why the system is not producing. That was two weeks ago. After one week of not hearing from them, I called them. I was told I would be receiving a call and now its been two weeks and still nothing. I am now paying for a system that doesn't work and also a PG&E bill.

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Reply from SunPower

Aug 10, 2019

Hello John, I am discouraged to hear of your negative experience. Providing excellent customer service is our main goal. I would love the opportunity to restore your confidence in SunPower. Please send me a private message with your contact information and I will have an executive service specialist reach out to you for further assistance. We appreciate your business and truly value your feedback.

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Matt

September 25th, 2019 Jackson, CA DETAILS arrow_drop_down
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System worked for 5 months then went down. It's now 3+ months later and the system still isn't working. And after MULTIPLE trips by SunPower they still have no idea what's wrong or how to fix it. Customer support is pretty much useless and the field technicians sent out have no idea what they're doing. I would never, ever recommend SunPower to anyone.

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Reply from SunPower

Sep 27, 2019

Hi Matt, I'm sorry to hear your issue is ongoing. I'd really like to look into this further and ensure that you are provide a higher level of support. When you have a moment, please send us a private message with your contact details for further assistance. Best regards, Jeremy

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Tom

September 23rd, 2019 Forked River, NJ

The representative was very informative and answered all of my questions. He made the decision making process easy to understand.

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DAVID REICHARDT

September 9th, 2019 Spokane, WA

No one showed up. Two appointment times, no one showed up!!!!

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Reply from SunPower

Sep 12, 2019

Hello Mr. Reichardt, I'm sorry that you have had that experience with us. We'd really like to look into this further. When you have a moment, please send us a private message with your contact details, and I will have an executive service specialist reach out to you. We appreciate your business and truly value your feedback.