Founded in 1992, SunPower is a solar company that prides itself on delivering reliable energy and long-term peace of mind for homeowners and businesses. The company is a pioneer in the industry and currently holds more than 750 patents for solar technology.

SunPower is known for manufacturing top-quality and high-efficiency solar panels that generate more power than conventional solar technologies. The company has a uniquely attractive, all-black appearance for itself and offers a few different options to help both residential and commercial consumers get started with renewable energy. SunPower outsources most, if not all, of its projects to third-party solar installers.

Keep reading to discover The Good, The Bad, and The Bottom Line about SunPower, and check out SunPower reviews from real customers.

The Good

  • Purchase, Lease, and Loan Options Available
  • High Efficiency Panels
  • Industry-Leading Solar Panel Energy Production
  • Attractive Appearance
  • Compatible With Battery Storage
  • Online Monitoring
  • Lengthy Warranties

Purchase, Lease, and Loan Options Available

SunPower offers three different payment options for customers to choose from: solar leasing, purchasing with cash, and financing with a loan.

With the lease option, SunPower Capital owns the system and the customer rents the system from the company, requiring monthly payments. The lease comes with a 20-year performance guarantee, as well as easy options in case the customer needs to transfer the lease.

SunPower also offers outright purchase and financing options for customers interested in the tax credits and other incentives that come along with solar power ownership. Loan terms for solar systems typically range from 5 to 20 years and do not have any prepayment penalties attached.

The cost of a SunPower solar system ultimately depends on several factors, including current energy usage, available amount of unshaded roof space, the local utility’s net metering policy, and other factors. The easiest way to figure out exactly how much solar will cost you is to obtain a free quote from SunPower.

High Efficiency Panels

SunPower is on the cutting edge of solar technology and excels when it comes to innovation, design, and production of solar equipment, so customers can be confident that they will have high quality products on their homes.

In fact, SunPower makes the highest efficiency solar panels you can buy for your roof in today's market, and the company's solar cells are made of anti-reflective glass and coated with anti-reflective coating to ensure that they capture as much sunlight as possible. 

Industry-Leading Solar Panel Energy Production

SunPower's X-Series solar panels excel in terms of power generation and deliver 44 percent more energy per watt than competitive products. This means that SunPower can provide more clean power for its customers' homes with fewer solar panels.

SunPower panels also boast 75 percent more energy per watt than conventional solar panels, meaning that an investment in a SunPower system will ultimately pay off more in the long run.

Additonally, SunPower panels maintain their energy production much better than conventional panels in partly-shaded conditions, making them a better rooftop solar option for customers who live in a cloudy region or a relatively shaded area.

Attractive Appearance

In addition to being highly efficient, SunPower's panels are uniquely attractive and aesthetically pleasing. While many other companies in the solar industry offer traditional blue photovoltaic panels, SunPower's panels are all black, which helps them to blend in better with the rooftop on many houses.

Compatible With Battery Storage

SunPower's panels are compatible with the Freedom CPAP Battery produced by Battery Power Solutions. When a SunPower module is installed along with this battery, customers will still have access to electricity in the event of a power outage.

Online Monitoring

Online monitoring is extremely important for customers who want to see what the panels on their roof are producing and ensure that everything is up to par.

SunPower offers a helpful, convenient app for customers to do just that. The app provides important system information such as power output, savings, energy usage over time, and environmental effects.

There is also a consumption monitoring kit that provides more information than the app for customers who would like a more in-depth way to monitor their system. The consumption monitoring kit is installed by the dealer, but may not be compatible with all homes.

Lengthy Warranties

SunPower offers multiple warranties to protect its customers' solar energy systems, including a 25-year product warranty, which covers the equipment itself, and a 25-year workmanship warranty, which covers the labor and installation. The clean energy company also offers a 25-year performance warranty, which covers the customer in the event that their solar modules underperform in terms of electricity production and output.

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The Bad

  • No PPAs for Non-Commerical Buyers
  • Few In-House Installations
  • Customer Service Complaints

No PPAs for Non-Commercial Buyers

Many customers may be interested in obtaining a SunPower module through a Power Purchase Agreement (PPA) because this payment method typically includes some kind of $0 down option, which eliminates a barrier to entry for them to go solar.

Unfortunately, SunPower only offers PPAs to commercial customers, so consumers who are interested in a PPA for their home solar system will not have much luck with this company.

Few In-House Installations

SunPower is performing installations itself in select areas of California; however, SunPower panels are available in the following 18 states through a network of dealers:

  • Arizona
  • California
  • Colorado
  • Connecticut
  • Florida
  • Hawaii
  • Illinois
  • Maryland
  • Massachusetts
  • Nevada
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • Oregon
  • Rhode Island
  • Texas
  • Utah

The dealer you choose will end up being your installer and customer care center for the life of the solar PV panels, which creates a bit of confusion as to who should be contacted (the dealer or SunPower) in the event that any issues occur.

Customer Service Complaints

Many users on our site have provided negative feedback in regards to SunPower's customer service.

Common complaints include difficulty to reach a representative, company failure to return phone calls, slow response time, and inability to resolve issues.

The Bottom Line

SunPower offers a number of payment options, some of the most efficient solar panels in the industry, online monitoring for its customers, and a lengthy workmanship and product warranty.

However, the company does not offer PPAs to residential customers and outsources most of its installations, making it confusing for customers to know who to contact if there is an issue.

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User Reviews

Star Rating

4.0
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865 Reviews

Review Breakdown

5 star
64%
4 star
11%
3 star
3%
2 star
5%
1 star
17%

Sentiment Criteria

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Gerald Ricard

January 17th, 2019 Canton, CT

Very professional people that are exceptionally knowledgeable about product and installation. Support has been excellent!

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Reply from SunPower

Jan 22, 2019

Thanks for choosing SunPower, Gerald!

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Valarie

January 17th, 2019 Stockton, CA

I had my hand held from the inception of the project and was kept very informed throughout the process.

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Reply from SunPower

Jan 22, 2019

Thank you, Valarie!

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Shen 沈

January 17th, 2019 Sunnyvale, CA DETAILS arrow_drop_down
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The panels are installed on time and on budget.

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Reply from SunPower

Jan 22, 2019

That's great to hear, Shen, thanks!

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Lucas Nagy

January 17th, 2019 Encinitas, CA DETAILS arrow_drop_down
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Professional through every step. Project management delivered upon sales representation. Install crew was courteous and client-oriented. Foreman Ricky was informed, communicative and aimed to solve challenges. Final product looked as advertised and is producing beautifully.

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Reply from SunPower

Jan 22, 2019

Congrats on helping to change how our world is powered, Lucas!

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Georgia Crowley

January 17th, 2019 Stonington, CT

Very good people to deal with, especially liked Smartan(?) the person who knocked on our door and got us started. He was like a member of the family.

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Reply from SunPower

Jan 22, 2019

Thank you, Georgia!

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kal

January 17th, 2019 Dublin, CA

Happy with the SunPower system.superfast installation.

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Reply from SunPower

Jan 22, 2019

Thank you!

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Randy Baker

January 17th, 2019 Saratoga, CA DETAILS arrow_drop_down
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professional sales and installation effort

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Reply from SunPower

Jan 22, 2019

Thanks, Randy

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Mayra Cardi

January 17th, 2019 The Bronx, NY

After interviewing several companies, I was most happy with the proposal SunPower gave me. I was always informed on all the steps that goes into having the panels working and I was happy with their professionalism. The package I received from SunPower was the best one out of several companies I reviewed. Thank you

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Reply from SunPower

Jan 22, 2019

Thank you for choosing SunPower, Mayra!

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BABU H SONI

January 17th, 2019 Bethel, CT DETAILS arrow_drop_down
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very satisfaction work done and quality work.

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Reply from SunPower

Jan 22, 2019

Thank you!

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Gary Kral

January 17th, 2019 Middletown, CT

The process from the initial sale all the way through to the solar panel's being energized was seamless. I was contacted and explained every step of the process from the beginning to the end. My PM was Rebecca S and she was great with the scheduling of the installation, town inspector and the final start-up. Quick to respond and answer my questions. Sebastian was courteous and thorough with the installation. It looks great and works great. Being from the HVAC field, i am impressed with the whole process and the customer service from SunPower and will be recommending them to my family and friends. Thank you.

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Reply from SunPower

Jan 22, 2019

Thank you for choosing SunPower, Gary!

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Carol

January 17th, 2019 Pawcatuck, CT

Our positive experience began with the sales rep, Franz S. It continued with our project manager, Becky S. We were kept updated during the entire process and things went on schedule. Our panels are attractive (hardly even noticed) on our 1750 house. One of the greatest advantages to SunPower has been the quick response to any correspondence we have exchanged with all parties. They take responsibility for their system and are always available for help/questions/answers. Our experience has felt like a "partnership" with this company. They didn't install, say good luck and go on their way. They have been there when we needed them. Love the app that tracks the power, etc. Anxious to see results when warm weather is in full swing!

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Reply from SunPower

Jan 25, 2019

Thank you, Carol. Glad our panels complement your historic home and excited to see how much clean energy you make this year!

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Liz

January 17th, 2019 Austin, TX

Desmond W was incredibly helpful. Great experience

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Reply from SunPower

Jan 25, 2019

Thank you, Liz!

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Kris C

January 17th, 2019 Pawcatuck, CT DETAILS arrow_drop_down
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Becky was amazing through this process. Everything was easy and taken care of with ease.

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Reply from SunPower

Jan 25, 2019

Thanks, Kris!

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jay hine

January 17th, 2019 Southbury, CT

Sun Power was great to work with. My system is up and running for approximately one month. I my first billing cycle has not been processed yet. I am looking forward to seeing the results

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Reply from SunPower

Jan 25, 2019

Thank you, Jay, for choosing SunPower.

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Sarah Harris

January 17th, 2019 Rockville, CT

From the beginning SunPower has been able to help us whenever we needed it. Everyone that I have had the pleasure of dealing with has not only been helpful, but caring compassionate and quick to respond. Especially Becky S!

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Reply from SunPower

Jan 25, 2019

Thank you, Sarah.

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Kyle

January 17th, 2019 Hamden, CT DETAILS arrow_drop_down
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Excellent customer service and communication. Entire process took longer than we hoped for (not necessarily the fault of SunPower). Crew and inspectors were very professional and timely.

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Reply from SunPower

Jan 25, 2019

Thank you for choosing SunPower, Kyle.

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Tom

January 17th, 2019 Santa Barbara, CA DETAILS arrow_drop_down
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They installed the panels incorrectly and it lead to some flooding in our attic. Our plumber showed what happened but they denied everything. Part of our contract calls for them to wash the panels at least once a year. They've never done it since installation.

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Reply from SunPower

Jan 18, 2019

Hello Tom, Would you mind sending me a private message with your contact information? I would like to look into this further for you and provide as much assistance as we can to get your issues addressed.

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Eddie

January 16th, 2019 Pflugerville, TX

Great service overall, desmond was very helpful.

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Reply from SunPower

Jan 25, 2019

Thanks, Eddie!

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Peter Lambrecht

January 15th, 2019 Chino, CA

The entire project was very easy. Sun Power keep me informed every step. The Rebels did a great job on the installation. Really nice people.

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Reply from SunPower

Jan 16, 2019

Thank you for choosing SunPower, Peter!

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Alfonso Baez

January 15th, 2019 Clifton, NJ DETAILS arrow_drop_down
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I was very happy with the overall process of the proposal for the solar panel services i was never pushed into anything yet i was explained in details how it worked and what it would do to the environment. Iam very please to say it really works i see no difference in the amount of power this unit supplies , so I highly recommended, ones again thank you Sun Power for your service.

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Reply from SunPower

Jan 16, 2019

Thanks, Alfonso!

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Steve

January 15th, 2019 Castro Valley, CA DETAILS arrow_drop_down
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Project took longer than expected after panels were installed. Seemed to be some mix ups in putting in new electric box. However i was impressed with the quality of the new box and the entire system. Staff were always 100% professional. Enjoying the app on a daily basis.

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Reply from SunPower

Jan 16, 2019

Hi Steve, Sorry to hear you experienced a delay but glad we got everything sorted out for you and that you're enjoying the monitoring app. Thanks for choosing SunPower and don't hesitate to reach out if you have any questions.

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Paul Hembrook

January 15th, 2019 New Milford, CT

Initial meeting to review the system and what we needed was great. Install went great. Follow up meeting with Miguel after install brought our understanding of the system to a great level.

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Reply from SunPower

Jan 16, 2019

Thanks Paul! We hope you enjoy making your own clean energy in the coming year.

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Lacey Tygenhof

January 15th, 2019 Fullerton, CA DETAILS arrow_drop_down
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SunPower was organized, on Time, Professional, and easy to communicate with. SunPower obtained all necessary permits, was at my house when the inspector came by, and got us set up on the online app. They were very easy to work with.

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Reply from SunPower

Jan 16, 2019

Thanks for choosing SunPower, Lacey!

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Robert Tabor

January 14th, 2019 Plainville, CT DETAILS arrow_drop_down
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I had solar installed by Sunpower,the work force was totally committed to their job and had the work completed in one day. The finished project was cleared by Sunpower and the town inspector. I am completely satisfied with the work at hand and now enjoying the sun for my energy. I would recommend this Co. To all my friends and neighbors. In support and feedback alone this is an A1 company to deal with,everyone involved was very considerate and truthful in every regard. Everything was laid out exactly the way it was going to happen and it did with no hitches.

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Reply from SunPower

Jan 16, 2019

Thank you so much, Robert! We appreciate referrals, as we know it means that you're a happy customer, and that's our No. 1 goal.

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Irving Thompson

January 11th, 2019 Cromwell, CT DETAILS arrow_drop_down
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I found the whole process went like clockwork. Everything was completed on time and professionally.

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Reply from SunPower

Jan 11, 2019

Thank you, Irving!

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John McGaughan

January 11th, 2019 Watertown, CT

Sales was very helpful getting the best option. The install was quick and the lead person was very helpful in explaining how things work and making sure everything was going to my liking.

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Reply from SunPower

Jan 11, 2019

Thanks for choosing SunPower, John.

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Chris

January 11th, 2019 Austin, TX DETAILS arrow_drop_down
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Great experience. Exceptional service. Highly recommend!

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Reply from SunPower

Jan 11, 2019

Thank you for choosing SunPower Chris!

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Laiza Brown

January 11th, 2019 Sandy, TX

Great service and representatives were very informative. Highly recommend! Will definitely be reaching out to in the future.

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Reply from SunPower

Jan 11, 2019

Thanks, Laiza.

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Allyson

January 11th, 2019 Austin, TX

Their team is friendly and knowledgeable. They are quick to answer any and all questions and concerns.

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Reply from SunPower

Jan 11, 2019

Thank you for choosing SunPower, Allyson.

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Carolyn Gonzales

January 11th, 2019 Austin, TX DETAILS arrow_drop_down
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Installation was timely and professional

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Reply from SunPower

Jan 11, 2019

That's our goal, Carolyn, so thank you for your feedback.

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Brianna lashley

January 11th, 2019 Cedar Park, TX

We had a great experience with SunPower. The consultant was knowledgeable and professional, making the decision to use them even easier.

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Reply from SunPower

Jan 11, 2019

Thank you Brianna!

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Alan Hester

January 10th, 2019 New Britain, CT DETAILS arrow_drop_down
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My experience was pretty good from the start of project to the end. My coordinator Rogar was excellent, always answered all my questions and would include the right person if he was unsure on something. I give Roger a 5 star rating. Thanks again

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Reply from SunPower

Jan 11, 2019

Thank you for your feedback, Alan!

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Jeff Govoni

January 10th, 2019 East Hampton, CT DETAILS arrow_drop_down
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The team at SunPower was very professional through the entire installation process. They reached to us with regular updates on the anticipated timeline as we navigated the numerous steps in process. When we had questions the team was very timely with their responses.

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Reply from SunPower

Jan 11, 2019

Thanks, Jeff!

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Moti

January 10th, 2019 Bergenfield, NJ

Overall the service was OK BUT I was not clearly informed that i will still get billis from the electrical company and from SunPower and that my Electrical expense will be higher until the end of the first year and only then SunPower are going to do adjustment and pay me back.

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Reply from SunPower

Jan 11, 2019

Sorry to hear about this concern. I will have a customer service representative reach out to better explain how this works. Usually the only fees you'd have from your local utility might be a nominal connection/usage charge and if you use any energy that your solar doesn't cover. Most of our customers make enough energy during peak months that they earn credits and end the year in the positive or even receiving money back from the power company.

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Jose Reyes

January 10th, 2019 Vallejo, CA

So happy with the quality of Sunpower modules they look amazing on my roof, nice and clean installation. The process of this install was impeccable.

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Reply from SunPower

Jan 14, 2019

Thank you for choosing SunPower, Jose!

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RB

January 10th, 2019 Cupertino, CA DETAILS arrow_drop_down
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A+ Pro experience end to end - from Sales to contract to install.

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Reply from SunPower

Jan 14, 2019

Thank you, RB!

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Daniel Ciruli

January 10th, 2019 Oakland, CA DETAILS arrow_drop_down
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SunPower was terrific. Staff worked quickly, helped me reach the right decision about system size with no pressure, and was EXTREMELY helpful with some difficulty PG&E gave us (offering to not charge us until PG&E upgraded our neighborhood transformer). I love the monitoring site.

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Reply from SunPower

Jan 14, 2019

Hi Daniel, Thank you for choosing SunPower! Sorry you had some challenges with your utility but glad we were able to work with you on that. Keep us posted on how you enjoy your new solar energy system.

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Evan

January 10th, 2019 Clayton, CA DETAILS arrow_drop_down
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It was a simple streamlined process from the initial sales meeting, to the purchase, to the implementation/installation of the product on a rooftop. The installers were awesome people and clearly took great pride in the work they did. The lead for the installers touched base with me at many points to make sure I gave my opinion specific to were Conduit was placed or Where boxes might be put internal or external to the garage for electrical coverage. The whole job was incredibly well done and I would recommend this product and sales group and installation team to anybody. The p.m. Jessica who managed the work stayed in close contact with me the entire time and was available to answer any and all of my questions.

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Reply from SunPower

Jan 14, 2019

Thank you for this feedback, Evan. We appreciate it that you chose SunPower and congratulate you on helping to change how our world is powered.

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Arvin V.

January 10th, 2019 Granada Hills, CA DETAILS arrow_drop_down
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I experienced a difficulty in the early stages of roofing, it caused a leak and months of hardship. However, Eli and Jessica were involved greatly in making sure everything would be taken care of and were always and i mean ALWAYS available along the way. They were effective in resolving the issue and completing the work. Most of the time we never want to experience anything negative during an install on new work; yet in this circumstance I have become more confident of a true 5 star rating because I have seen and gone through this situation in more than one aspect and appreciate the final result and the true relationships along the way.

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Reply from SunPower

Jan 14, 2019

Arvin, We are sorry to hear about the issues with your roof but are so glad that our team was able to resolve it to your satisfaction. Thank you for choosing SunPower!

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Nicolas Abrams

January 10th, 2019 Petaluma, CA DETAILS arrow_drop_down
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Everyone I dealt with at Sunpower were professional and helpful.

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Reply from SunPower

Jan 14, 2019

Thanks, Nicolas!

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Kim Gagnon

January 10th, 2019 Plano, TX DETAILS arrow_drop_down
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Very professional and quickly finished the job. Great installation and I’m now enjoying the power of the sun.

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Reply from SunPower

Jan 14, 2019

Thank you for helping to change how our world is powered, Kim.

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JS

January 10th, 2019 Oakland, CA DETAILS arrow_drop_down
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Super knowledgeable staff with easy and professional installation and onboarding. Looking forward to seeing our electricity bills go down.

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Reply from SunPower

Jan 14, 2019

Thanks, JS. We hope you enjoy all that free energy from the sun for years to come!

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Victor Gomez

January 10th, 2019 Sylmar, CA

My experience at this company was very pleasant everyone was very helpful and polite have nothing but positive things to say about the whole team my first time doing business with them and I highly recommended to anyone thanks a lot

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Reply from SunPower

Jan 14, 2019

Thank you, Victor!

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Annmarie

January 9th, 2019 Middletown, CT

I went through the process for getting solar but in the meantime I gave referrals one of my referrals have had their service for about five months but I still cannot get my referral fee paid to me. I now have no confidence that the service will be any better so I won’t go through as I had planned to do with Sunpower

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Reply from SunPower

Jan 09, 2019

Hello Annmarie, Please send me a private message with your contact information and i will have a member of our escalations team take a further look at this for you.

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Bryan bosse

January 9th, 2019 Mansfield, OH

Never heard from them after I sent them my information not satisfied at all.

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Reply from SunPower

Jan 09, 2019

Hi Bryan, Are you a customer with an issue we can help you with or were you looking to have solar installed? Happy to help if possible.

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Marilyn

January 9th, 2019 DETAILS arrow_drop_down
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The solar power has been trouble free and guaranteed. I save a lot on my electric bill.

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Reply from SunPower

Jan 09, 2019

Thank you, Marilyn!

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Mark Krogh

January 9th, 2019 DETAILS arrow_drop_down
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everyone was excellent to work with. The solor system is great

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Reply from SunPower

Jan 09, 2019

Thanks, Mark!

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Billy

January 8th, 2019 Oceanside, CA DETAILS arrow_drop_down
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Sunpower’s customer service experience has been above most I have experienced. They communicate well, do what they say they are going to do, and have good quaility team members. I am excited about my solar and appreciate the process (which I would usually never say).

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Reply from SunPower

Jan 09, 2019

Thank you, Billy, for choosing SunPower!

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Cynthia Sternberg

January 7th, 2019 Los Altos, CA DETAILS arrow_drop_down
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I am so impressed with the personal attention provided by Jessica. Every step of the process was detailed and handled in such s way as to. Make me, the customer, fell like I was the most important customer. Jessica took time to emails and call to ensure my comfort and confidence in the project . Well done Sunpower, and thank you Jessica, you are a true asset to your company.

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Reply from SunPower

Jan 09, 2019

Thank you, Cynthia!

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Clem Mushonga

January 7th, 2019 Wildomar, CA DETAILS arrow_drop_down
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They were very professional, explained things clearly and as many times as you needed it explained. Their reps responded very quickly. I am not good at reading my emails so any delays were due to me. When I didn’t respond to their emails, they always followed up with a telephone call. I am very satisfied with their service so far.

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Reply from SunPower

Jan 09, 2019

Thanks for changing how our world is powered, Clem!