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Barney Fuzzensnackle Ojai, CA

IT ALL DEPENDS ON YOUR CONTRACTOR: My Sunpower Solar system is 5-1/2 years old and I noticed it had stopped producing electricity. I found out the dealer that installed it went out of business. I contacted another official Sunpower dealer and had to pay them $100 min service charge to come out and take a look. Found a blown fuse in the inverter, but also discovered a burned out solar panel. Sunpower Co. did supply a replacement panel and I did not have to pay for the labor to replace it. However, my system is still producing less than half the power it should. Service guy said probably a bad connection somewhere, but I have to pay to have it checked. If the original contractor was still around the warranty would cover that. The local dealer refuses to do the service on an hourly basis and wants to overcharge for it. I'll have someone else do it. I wish Sunpower Co. would back up their dealers better.

8 years ago

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Audrey Saratoga, CA

I have had 18 SunPower panels on my roof for 5 years. All panels are working and I have great daily power reports from the company that built the power inverter to verify the power. I highly recommend the panels.

8 years ago

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Jacob Cordes

Don’t waste your time and money. Horrible customer service and support. Always have panels out (over a year) and still waiting to get service

2 months ago

Reply from SunPower

Jacob, we're sorry to red that you expectations have not been met and want to help. We appreciate your feedback and have submitted your review to your open case for review and follow-up. Your case manager will be in touch with an update soon.

Jul. 22nd, 2024

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CEDRIC BEAVERS St Louis, MO

I wanted to know about the product and durability. SunPower seemed to have everything I wanted such as the quality. They've been around for a while. I am glad I got part of my house with solar and I am saving a lot with electric bill.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jan. 4th, 2023

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Trish webb Phoenix, AZ

I did a short presentation with this company when deciding to buy my new solar panels. Great presentation, very knowledgeable, and pressure-free. I decided against panels but would have picked this company if I went forward with the project.

2 years ago

Reply from SunPower

We're delighted to hear about your interest in SunPower. Thank you for sharing your experience with the sales team!

Sep. 28th, 2022

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Michelle Crane Phoenix, AZ

My favorite part about SunPower is that you can use the design studio feature in their website to design your panels on your roof to see what they would look like. This is a great feature to see if panels would look good on your house shape and structure

2 years ago

Reply from SunPower

We appreciate you sharing your SunPower experience! Please reach out to us if there is anything we can assist you with in the future.

Aug. 12th, 2022

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Brenda Anderson Hewitt, TX

They were very available with good ideas to save costs on electricity, but my bill never runs over $84.00 and I have such tall trees over 70 years old that block the sun so I declined the offer but I think it would be great if I would do that save electricity!

3 years ago

Reply from SunPower

Brenda, we are so happy to have been afforded the chance to speak with you! If you ever change your mind, SunPower is here for you. Please reach out to us in the future with any questions you may have.

Oct. 25th, 2021

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Alfred Kotomori

Sandy did very excellent job and help me to resolve my SunPower app. I give 5 star to Sandy.

5 months ago

Reply from SunPower

Alfred, we appreciate you sharing your wonderful experience with our team and app. Thank you for helping us change the way our world is powered!

Apr. 22nd, 2024

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AJ Surprise, AZ

Absolutely the worst customer service I’ve dealt with - apologies like crazy but no performance - in a month from now it’ll have been 1/2 a year without power and no word on when it’ll be fixed. All I’m left with is major regrets for my Sunpower contract. Buyers beware!

7 months ago

Reply from SunPower

Hi we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Mar. 6th, 2024

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Alex Scharf

My solar monitoring system went out last summer. Sunpower has been “trying to locate a tech” to assign to fix. I’ve yet to have one tech assigned to diagnose the issue. Customer service for this company is dog sh-t at best.

8 months ago

Reply from SunPower

Alex, we're sorry to read you are experiencing issues with your case and want to help. Your open case has been submitted to our escalations team for investigation and follow-up and you can expect an update in the next 24 business hours. Thank you for bringing this to our attention and we look forward to talking to you soon.

Feb. 1st, 2024

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Edgar Rodriguez Washington, DC

Worse experience EVER!!! I got this solar panels with the promise of saving money and only having to pay sunpower for supplier, I been paying for months to sunpower and “ Eversource CT electric providers” so disappointed, I got this solar panels company for my two house, I DEFINITELY DONT RECOMMEND THIS COMPANY,

8 months ago

Reply from SunPower

Hi we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Jan. 11th, 2024

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Lyndsey Higa Waianae, HI

The system and service is a scam. Promises are made but not produced. Terrible time getting in touch with the right person. All their personnel give contradictory information. They don't meet the terms of their own contract. No one responds to a complaint.

8 months ago

Reply from SunPower

We're sorry to hear that your expectations are not being met and see you have an open case with us. Please expect your Escalation Specialist to discuss your concerns in detail and provide additional assistance. We appreciate your business and thank you for bringing this to our attention.

Jan. 10th, 2024

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Verified Customer

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Jimmy

Great customer service. Very professional. I've had it for over a year and have no problems.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family!

Jul. 25th, 2023

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Verified Customer

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Daniel

Just that they're very good people to work with. They worked very well together. Very smooth.

1 year ago

Reply from SunPower

We are thrilled that you had an excellent experience with our team and that they provided a very smooth experience! Please reach out to us if you need any assistance. We are just a call, message, or email away. Thank you for helping us change the way our world is powered.

Jul. 25th, 2023

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Verified Customer

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Alan

Everything's working well. I wasn't here when they installed. They always been very good.

1 year ago

Reply from SunPower

Glad to hear it, Alan! Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Verified Customer

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Steven

Good company to work with. Responsive, good follow through and quality installation.

1 year ago

Reply from SunPower

We are happy to read you are enjoying your system and received exceptional experience, Steven. Thank you for helping us change the way our world is powered!

Jun. 28th, 2023

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Verified Customer

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Nicholas

They've been very responsive and they've notified me at every part of the project.

1 year ago

Reply from SunPower

Nicholas, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Verified Customer

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Elizabeth Rockwall, TX

We actually had a hail storm and nothing happened to it, so I was quite satisfied with that.

1 year ago

Reply from SunPower

We are thrilled that your MySunPower system weathered the hail storm wonderfully! We appreciate your review, value your feedback, and thank you for helping us change the way our world is powered!

May. 18th, 2023

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Verified Customer

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Alma Desert Hot Springs, CA

Very smooth, very professional. It seems like everything's in good working condition.

1 year ago

Reply from SunPower

Alma, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Apr. 18th, 2023

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Verified Customer

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Mark

I would highly recommend them. It's been trouble free. They were done installing in one day.

1 year ago

Reply from SunPower

Mark, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Apr. 18th, 2023

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Verified Customer

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Chad Palm Springs, CA

Good responsiveness and resolution of issues. Quality equipment and good warranty.

1 year ago

Reply from SunPower

Chad, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Feb. 23rd, 2023

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Verified Customer

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Donald & Mary Lou San Ramon, CA

The length of time we've had the service, it has worked flawlessly, we've had no problems with it.

1 year ago

Reply from SunPower

What an excellent review! We are so happy to hear of your satisfaction with our products. Thank you for helping us change how our world is powered!

Feb. 23rd, 2023

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Verified Customer

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Ashley Killeen, TX

Their equipment is very efficient and every time I called they were always available.

1 year ago

Reply from SunPower

Ashley, we appreciate you sharing your exceptional experience as well as delighted that you are enjoying your system. Thank you for helping us change the way our world is powered!

Jan. 16th, 2023

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Verified Customer

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Marc Medeiros Wildomar, CA

I have to systems from Sunpower, and they work great. Customer service has always been great also.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Sarah McBride Dixon, CA

I received the best customer service from Ambrose Construction dealing with Sunpower products

1 year ago

Reply from SunPower

Sarah, it was great to read about your experience with Ambrose Construction and how amicable it was for you. We really appreciate the kind review and pertinent feedback. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Jim Phoenix, AZ

For installation, everything happened as explained. Months later, a system upgrade caused some erroneous messages.

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us at 1-800-SunPower in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Larry Richardson Palm Springs, CA

Renova installer was extremely professional and prompt. Outstanding in every way.

1 year ago

Reply from SunPower

Larry, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Dec. 22nd, 2022

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Verified Customer

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Raymond Andover, CT

It seems to be working very well. They had some technical difficulties so they had to come back a second time.

1 year ago

Reply from SunPower

We appreciate the positive feedback. It's always a pleasure to provide our customers with the best service possible.

Dec. 21st, 2022

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Verified Customer

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Terry Ruffatto Chestertown, MD

The performance of the system has been very, very good. We started seeing saving rght away.

1 year ago

Reply from SunPower

Terry, we appreciate your review and feedback. It is wonderful to read how amicable your solar experience has been. Thank you for helping us change the way our world is powered!

Dec. 1st, 2022

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Verified Customer

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Stephen Corsini Newberry, SC

Besides waiting for supplies, which is out of your control, all has gone smoothly.

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Dec. 1st, 2022

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Verified Customer

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Linda D Glass Redding, CA

The units are installed perfectly and they worked around my schedule in a timely manner.

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Dec. 1st, 2022

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Verified Customer

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Tom Rocklin, CA

Start to finish it came out great All work was done and we have not had any problems Great service

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Dec. 2nd, 2022

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Verified Customer

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Eduardo Goncalves Newark, NJ

Solar panels working great, supplying energy to house as promised. No problems at the moment

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Dec. 1st, 2022

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Verified Customer

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Kevin Westover San Diego, CA

Everything works as expected and tech support when needed is quickly availalble.

1 year ago

Reply from SunPower

Kevin, we appreciate your review and feedback. It is wonderful to read how amicable your solar experience has been. Thank you for helping us change the way our world is powered!

Nov. 23rd, 2022

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Verified Customer

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Javier Murillo Lake Elsinore, CA

They were great to work with, explained everything to me thoroughly from start to finish.

1 year ago

Reply from SunPower

We are thrilled that the team provided an outstanding, informative experience. Please get in touch with us in the future with any questions you may have. Thank you for helping us change the way our world is powered!

Nov. 17th, 2022

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Verified Customer

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Kelly Capobianco Oneco, CT

Employees were all very nice and knowledgeable. Response time to inquiries was good.

1 year ago

Reply from SunPower

We are delighted to read about your exceptional experiences, Kelly. Thank you for the feedback it is truly appreciated.

Nov. 17th, 2022

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Verified Customer

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John W Jeromin Lahaina, HI

They seem to be working and a good product, just had them installed so it is early to tell.

1 year ago

Reply from SunPower

We are so happy to hear of your satisfaction with our products. Thanks for helping us change how our world is powered!

Nov. 17th, 2022

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Verified Customer

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John Fontana, CA

I saw your guys' advertisement on your website, so we picked SunPower. Installation went great.

1 year ago

Reply from SunPower

It's a pleasure to see your satisfaction with your installation experience. Please reach out to us in the future with any questions you may have. Thank you so much for this glowing recommendation and for helping us change how our world is powered!

Nov. 16th, 2022

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Verified Customer

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Arsonia Brooklyn, NY

I've had no issues with the equipment. Everything runs very smoothly and efficiently.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Nov. 16th, 2022

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Verified Customer

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Mahvash Azhir San Diego, CA

Happy with the quality of solar panels and the performance of the system installed.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Nov. 10th, 2022

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Verified Customer

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Joselito Fairfield, CA

Savings nice installations,representative are explaining us the details of the product and loan

1 year ago

Reply from SunPower

We are delighted to hear of your savings. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. Thanks for helping us change how our world is powered!

Nov. 3rd, 2022

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Verified Customer

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Andrew Ptak Highlands, NJ

Highest rating on panels. Maintenance was needed, they notified me, and quickly fixed.

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Oct. 20th, 2022

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Verified Customer

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Robert W Flack Quakertown, PA

SunPower Was on time with installation and so far everything seems to be working OK

1 year ago

Reply from SunPower

Hi Robert, we're ecstatic that your SunPower system is meeting your expectations. Thank you for sharing your experience.

Oct. 20th, 2022

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Verified Customer

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Michael Kiefer Chula Vista, CA

State of the art technology. My first electric bill reflects how powerful the panels are.

1 year ago

Reply from SunPower

Nothing cracks a smile quite like a low utility bill. We are so happy to hear of your savings and satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Oct. 20th, 2022

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Verified Customer

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Peter Robinson West Hartford, CT

System works as advertised. In fact, higher output than expected. App is easy to use.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. It brought us such joy to read your review, and we are delighted to hear that you are saving money and receiving clean energy.

Oct. 20th, 2022

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Verified Customer

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John San Pedro, CA

Good customer service. Good installation crewmen and they were able to answer all questions

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Oct. 20th, 2022

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Verified Customer

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Maria Santos Fresno, CA

I have experienced great customer service from day one. The process was easy and hassle free.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service. Thank you for helping us change the way our world is powered!

Oct. 20th, 2022

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Verified Customer

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Charles Atherton Surprise, AZ

Haven't had any issues with my system. One time I called they took care of my concern.

1 year ago

Reply from SunPower

It’s terrific to hear that you've experienced helpful assistance. Let us know if there is anything in the future we can assist you with. We appreciate your review, value your feedback, and thank you for helping us change the way our world is powered!

Oct. 20th, 2022

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Verified Customer

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John Catskill, NY

Installation was smooth and fast. It seems to be very well done and very reliable.

1 year ago

Reply from SunPower

John, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Oct. 19th, 2022

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Verified Customer

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Earl Bangor, CA

Customer support I found to be a little lacking. The solar panels are great. The inverter is not so great. They've already replaced it once.

1 year ago

Reply from SunPower

We are sorry to hear of your experience. If you have any concerns in the future, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution.

Oct. 19th, 2022

SunPower Reviews