SunPower Reviews
8.3
Overall Score
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Verified Customer
Review Source
Scott Ridout Placerville, CA
Professional and courteous only issue we had was during installation my wife's flowers were trampled. It was resolved
4 years ago
Verified Customer
Review Source
Steve from Weston Connecticut
Industry leading technology, efficiency, and warranty. Beautifully designed panels. Excellent install crew.
5 years ago
Reply from SunPower
Thanks, Steve! Glad you appreciate our attractive panels :)
Mar. 1st, 2019
Verified Customer
Review Source
energy concepts in Fresno Ca.
after all my research their design with the micro inverters is superior to the other panels on the market
5 years ago
Reply from SunPower
Thank you for choosing SunPower.
Feb. 6th, 2019
Verified Customer
Review Source
Tom Santa Barbara, CA
They installed the panels incorrectly and it lead to some flooding in our attic. Our plumber showed what happened but they denied everything. Part of our contract calls for them to wash the panels at least once a year. They've never done it since installation.
5 years ago
Reply from SunPower
Hello Tom,
Would you mind sending me a private message with your contact information? I would like to look into this further for you and provide as much assistance as we can to get your issues addressed.
Would you mind sending me a private message with your contact information? I would like to look into this further for you and provide as much assistance as we can to get your issues addressed.
Jan. 18th, 2019
Verified Customer
Review Source
s h roe Hamilton, NY
Panel system works well; hard to understand their home office agents. I rate their local contractor, ETM Solar as superb.
5 years ago
Reply from SunPower
Thank you!
Dec. 19th, 2018
Verified Customer
Review Source
Paul La Quinta, CA
Met all my expectations for a solar system. The system has performed perfectly for the last 5 years.
5 years ago
Reply from SunPower
Thank you, Paul!
Dec. 12th, 2018
Steven Higginbotham Poway, CA
I regret to say that my experience with SunPower Solar has been deeply frustrating and disappointing. I've been facing ongoing issues since July 2023, and their customer service has been abysmal, to say the least.
In July, my solar service unexpectedly went offline. I promptly reached out to them, expecting a swift and professional response. Unfortunately, my concern seemed to fall on deaf ears. Despite my efforts to communicate the severity of the issue, there was no follow-through on their end.
Hoping for a better response, I reached out again in August. Once more, I was met with promises - assurances that someone would be sent to address the problem. Yet, these promises turned out to be empty. No one showed up, and my system remained in limbo. What’s more frustrating is that they assured me my system was still generating power, which was difficult to believe given the circumstances.
By December, with the issue still unresolved, I spoke with a representative named Brandon. The level of service did not improve. Brandon was unable to confirm whether my system was operational or not. He had me reset the system and assured me he would follow up the next day. That follow-up never came.
This entire saga has not only caused inconvenience but also led to a lack of trust in their service and commitments. The lack of accountability and responsiveness is appalling. I've been patient and understanding, but the situation has gone from bad to worse with no resolution in sight.
To anyone considering SunPower Solar of El Cohn, I would strongly advise looking elsewhere. The lack of reliable customer service and the inability to deliver on their promises has been a source of immense frustration. A solar energy provider should be dependable and responsive, especially when issues arise, and unfortunately, this company falls significantly short on both counts.
9 months ago
Cecilia Rosamond, CA
Total scam! Few things to be careful with Sunpower & their contracts. I chose to lease my solar panels, was told that if I did automatic payments I will get a discount. Never received the discount & always got the run around on getting it fixed. Now that i'm selling my house, I asked for a release of contract & payoff since the new home buyers want to buy the solar panels. I was given a quote at the beginning of escrow, and now that i'm close to closing. They came back & said they made a mistake & are charging a 4k difference from the original amount. Asked SunPower for documentation on how that came about. Devon, the manager said, the representative that originally gave us the buyoff quote does not know what they are doing, and eventhough it was a mistake on their behalf. They will not honor the original buyoff quote. I asked for documentation on what was left to payoff & the manager said they do not know how they came up with their own numbers, but thats what it was. Be careful folks! SunPower apparently does not even have traceability of their own documentation.
10 months ago
Reply from SunPower
Hi Cecilia, we are sorry to read your dissatisfaction and want to help. Please send us a private message with your account and contact details and we will have our Escalations Team investigate your current issue as well as the quote you reference in your review. Thank you for bringing this to our attention and we look forward to talking to you soon.
Nov. 20th, 2023
Richard Logan Clearwater, FL
We installed SunPower solar panels on our home in 2018. In September, 2023, I realized that 3 inverters are no longer working and I reported that to SunPower. I have been calling them weekly since then to try to get the warranty replacement done but SunPower keeps telling me different reasons why the repair cannot be completed. First they did not have a contractor in my area and now they're telling me they don't have the parts yet and it may be one or two months more before they receive them. I was told earlier that they did have the parts and were trying to find a local contractor to do the work. I've spoken with multiple customer service agents and today I asked to speak to a supervisor. I was told the supervisor did not want to talk to me. If I had known this is how they treat their customers I never would have purchased their product. If you're reading this review (and there are others like mine) - do not purchase your solar panels from SunPower. They do not take care of their customers.
10 months ago
Reply from SunPower
Richard, we're sorry to read your feedback and want to restore your faith in SunPower. We will be investigating your open case and requesting additional assistance and follow-up regarding your current issues. We want to help and appreciate you bringing this to our attention.
Nov. 17th, 2023
Angelique Ponce Los Angeles, CA
This company has the worst customer service. Their panels had not been working for who knows how long and they failed to notify me when I contacted them I find out their system that as supposed be monitoring hasn’t been working for a long time. They still haven’t replaced the part and I had to pay over 4K in electricity I have called and they never have an update the last person I spoke with “Jessica” said she can’t help because the person that knows my case is off and when I asked to speak with a supervisor she was bothered and put me on hold them comes back and said her supervisor Liz did not want to speak with me because “there’s nothing we can do”. I told her that was unacceptable and she said that she and her supervisor were only going to tell me the same thing. I would not walk but run from making business with this company. I didn’t even chose them the lease came when I bought my house I wish I would’ve had the opportunity to find a better company.
11 months ago
Reply from SunPower
Hi there. Thank you for shining a light on your experience. Give us a message on your MySunpowerApp under the help center. You can also schedule any appointments for service directly there. We'll get started with support! https://us.sunpower.com/products/software/mysunpower
Nov. 3rd, 2023
Larry Rybicki Hanover Park, IL
Customer service with SunPower is one of the worst I’ve ever had to deal with. I’ve been assigned a coordinator that hasn’t responded to 5 emails requesting a status on my outgoing outage. When I call the customer support line they aren’t aware of what the repair tech did on his visit on 10-13. That’s when he removed and inspected 13 panels and declared they are beyond repair and must be replaced. He also removed the trunk wires for the panels and Disconnected the entire system. I’ve heard not a word from SunPower about replacement etc. It was very frustrating this morning when customer support said they don’t see anything in the case notes. The case number is 03228248. And the coordinator who doesn’t respond is a Sandra Casanova My problem has been going on since February of 2023. That’s over 8 months.
Solar power is great just hope and pray you never have any problems.
11 months ago
Reply from SunPower
Larry, we appreciate you bringing this to our attention and sorry to read to your frustrations. Your case has been escalated for review and further investigation and your review has been included for reference. A specialist will be reaching out to follow-up with you. We want to restore you faith in SunPower and look forward to talking to you soon.
Oct. 27th, 2023
Review Source
George Suarez West Sacramento, CA
I got solar panels installed in May and There has been a faulty panel that has been up there ever since. It has taken multiple visits for technicians to diagnose and the problem still has not been resolved. The warranty does not discuss how quickly something is supposed to be fixed. When you get solar, you are responsible for the performance of your own system so be aware that in that regard it's another headache vs just being connected to the utility. Sunpower does not make it easier. It's not the installers fault in this case. Sunpower just won't approve the repair and replacement. Furthermore, the problem was pretty obvious that the panel was underperforming and for some reason this has taken months to escalate with me having to push the ball forward. If I hadn't reached out and continued to reach out the problem still wouldn't have been looked at. To this day, the panel has not been replaced. With all the technicians they sent out, it would've been more cost effective to have replaced the panel by now.
11 months ago
Reply from SunPower
Hi there George! We apologize for your experience and understand your frustration. Thankfully SunPower offers service capabilities in the palm of your hand with our mySunPower app. Enjoy features like rapid support, scheduling your own service appointments, direct chat, and production monitoring. We appreciate your feedback and hope to constantly improve to meet the needs of our clients.
Oct. 25th, 2023
CastaicNeighbor Castaic, CA
SunPower installed solar panels on my home in Feb 2023. In Aug 2023 there was a major storm in the area, the first of the season, and we realized that water was leaking into the home due to broken tiles on the roof. SunPower installers were the only people that had been on our roof for years and we had never had any issues whatsoever with leaks prior to this, so we knew the leak was caused by the installers. SunPower sent inspectors who agreed that the damage was caused by SunPower and that the company would take care of the repairs. We recorded that conversation. Three days later, we received official communication from SunPower stating that they would NOT be accepting responsibility, even after we sent them a copy of the recording in addition to several estimates from contractors stating in the estimates that in their professional opinion, the damage was caused by broken tiles (i.e., not by 'wear and tear'). The total cost to repair our home from this damage is approximately $20,000 (between the roof and the water damage in the ceilings and walls inside). We're now in the process of working with contractors to repair the damage, and paying for it all out of pocket. SunPower still refuses to accept any responsibility.
11 months ago
Reply from SunPower
Your case manager has an open case with you and your insurance awaiting any additional information that you can provide. We appreciate you bringing this to our attention and have submitted your concerns to your case for further investigation.
Oct. 17th, 2023
RICKY DOCKEN DELIA DOCKEN
I chose Sunpower because of their top quality hi-watt panels.The less panels on your roof producing more energy is what we liked.The guys came out and had the job finished in 6 hours.Extremely pleased with the experience
1 year ago
Reply from SunPower
Thank you, RICKY! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Sep. 28th, 2023
George Dalsheimer Miami, FL
Sunpower provides excellent service. They were easy to work with and offered honest advice. Their proposal was less expensive than others. The installation, though delayed, went smoothly. Highly recommended
1 year ago
Reply from SunPower
Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!
Sep. 27th, 2023
Fred Santa Clarita, CA
I purchased a new home that included a SunPower solar system. All was fine until the system needed repair just before the warranty expired. The system was offline for about four months during the hottest part of the year (when my electrical consumption was at its greatest). It would probably still be down had I not called and emailed SunPower relentlessly in order to get attention. I needed to spend $300 to get an affiliate to diagnose the issue (which SunPower said that I shouldn’t need to do). Also, I was told that I would be getting an “upgraded” (more-reliable) unit from a different manufacturer but that wasn’t the case. Very disappointed with how the support was handled. (Interestingly, I was told after the repair was completed that I may be invited to provide a survey. When I said that it wouldn’t be good and explained why, I never got an invite.)
1 year ago
Reply from SunPower
Hi Fred, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.
Sep. 14th, 2023
Review Source
Maria Kanab, UT
After just a few months my battery backup failed. Waited months for parts. Had 3 power outages and 3 power interruptions for the service calls. Told no compensation because I bought my system instead of renting. Really. I’m asking for $875 (my payment while battery out of service ) your multi million dollar company doesn’t have a department for buyers. Very disappointed
The staff I spoke with were very nice or my rating would be lower
1 year ago
Reply from SunPower
Maria, we're sorry to read about your experience and appreciate you bringing it to our attention. When you have a moment, please send us a private message here on Best Company with your account and contact information, and we will have an Executive Support Specialist contact you.
Aug. 1st, 2023
Review Source
Jose Florez Hemet, CA
I went with SunPower for the knowledgeable presentation I saw and their reputation in the industry. So far, the installation was smooth and the systems seems to be working great. Right in time for our heatwave too!
1 year ago
Reply from SunPower
Hi Jose, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!
Jul. 26th, 2023
Samir Riverside, CA
No problem with my system. Things are working fine since the installation. The staff is courteous and responsive whenever I need them. Response time was immediate and I feel satisfied.
1 year ago
Reply from SunPower
Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!
Jul. 26th, 2023
Review Source
Joseph Henderson, NV
I selected SunPower arfer some investigation of their reputation and how they stand by their product after the installation, unlike many other companies who go out of business.
1 year ago
Reply from SunPower
Joseph, we appreciate your review and feedback. It is great to know that you are happy and confident with our service and products. Thank you for helping us change the way our world is powered!
Jul. 24th, 2023
Review Source
Paul Mayer Clinton, IA
What is not to like about not paying a penny to the power company since September of 2022? I never thought the saving would be so great especially with the horrendious heat spells we are seeing now days.
1 year ago
Reply from SunPower
Hi Paul, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!
Jul. 20th, 2023
Review Source
David Agoura Hills, CA
Everything. What's not to like? System is working exactly as advertised; better actually. No problems during this past winter like some of the competitions installs. Just a great experience all around.
1 year ago
Reply from SunPower
We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!
Jul. 19th, 2023
Review Source
Bill Conte Melbourne, FL
The tech who did the initial analysis was very good.
The first Project manager assigned was worthless.
I requested another one.
The 2nd Project manager assigned was very good.
The installation team was good.
Too much of a delay from start to completion. Probably due to that first Project Manager.
1 year ago
Reply from SunPower
Bill, we appreciate your feedback. We are glad to know that you were assisted appropriately when you had concerns and that your installation went well. Thank you for helping us change the way our world is powered!
Jul. 17th, 2023
Sid Hempstead, NY
Long process but they kept me updated throughout the entire process. The install went well. We had 1 hiccup and they made sure to rectify it. Very professional. I am very pleased with SunPower.
1 year ago
Reply from SunPower
Sid, we appreciate you sharing your exceptional experience. It is great to know that we were able to quickly remedy your issue. Thank you for helping us change the way our world is powered!
Jul. 17th, 2023
Verified Customer
Review Source
Diane H Medina, NY
I LOVE having virtually free air conditioning in summer in my old farmhouse! Panels were installed in 2016 and I’ve had no problems since! In 2017. I purchased heat pumps and the savings is amazing!
1 year ago
Reply from SunPower
Diane, we love reading about your solar savings. Thank you for helping us change the way our world is powered!
May. 10th, 2023
Verified Customer
Review Source
Keith Shackelford Burnet, TX
Experience has been very good and am satisfied. My monitoring unit did go down last week and i went through an extensive troubleshooting sequence with tech over the phone to no avail. I thought he was going to put in a ticket and i would hear from service but have not. It’s still out/down.
1 year ago
Reply from SunPower
Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.
May. 5th, 2023
Taira Golding San Diego, CA
When our panels were working everything was fine. However when our inverter went down in August 2022, it went down hill. We realized in Sept 2022 that the inverter was not working, they sent out a contractor to inspect the inverter and realized it was out. Initially they were going to replace the inverter but do to lack of supply they determined it would be easier to remove the inverter and replace the parts which they took in Nov 2022. It is now March 2023 and there is still no inverter on my house, the panels are just a decoration on my roof and my electricity bill is getting higher & higher. My true up will probably end up being 10k this year.
1 year ago
Reply from SunPower
Taira, we understand your frustration and appreciate you bringing this to our attention. We have escalated your currently open case and an Executive Support Specialist will follow-up. Thank you for your feedback and we look forward to talking to you soon.
Mar. 13th, 2023
Douglas
The solar panels installed are performing great with no problems. The service technicians were very professional and had the system up and run within the timeline I was told.
1 year ago Edited March 13, 2023
Reply from SunPower
We appreciate you sharing your exceptional experience with us, Douglas. It is wonderful to know that you are enjoying your panels and system. Thank you for helping us change the way our world is powered!
Mar. 13th, 2023
Review Source
Gary Canton, MA
After much research, I determined that the SunPower units provided more power than the others, and the way they mounted them was better than what I've seen others done. I just wish they worked better on cloudy days, because we have had a lot of them lately in the Northeast.
1 year ago
Reply from SunPower
Gary, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.
Mar. 1st, 2023
Review Source
Roger
This was my second purchase of solar from SunPower. I have had my first system for12 years and am extremely pleased with its performance. The new system appears to be performing well. I am unable to monitor my systems' performances as the reporting tool no longer shows the separate systems and may be reporting the combined performance or the performance of just the new system. I received no response to my last inquiry. The best panels in the business, but customer service needs improvement.
1 year ago
Reply from SunPower
Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.
Feb. 28th, 2023
Review Source
Lisa Grapevine, TX
I don't think I have the correct amount of panels to ensure I am not drawing energy from the utility company. I understand in the months with less sunlight the system cannot store as much power than in the summer months. However, the system should be able to store enough in the more sun months to cover me for the winter months. For 2023 my energy mix is 50% which is way lower than what I expected.
1 year ago
Reply from SunPower
Hi Lisa, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.
Feb. 24th, 2023
Review Source
Eric Queens, NY
Overall very good product. After a year and a half of use, the panels have been great. While I had some issues with communication during the installation process, everything was worked out in the end. I would recommend this company.
1 year ago
Reply from SunPower
Eric, we appreciate your review and delighted to read that you are enjoying your system. If you still have questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.
Feb. 24th, 2023
Phyllis Kent Glendale, AZ
Excellent Service. One of my Solar boxes went out and they were very prompt in replacing it and getting me back on track. They also reimbursed me for the time my solar wasn't producing.
1 year ago
Reply from SunPower
Phyllis, it is wonderful to read that you had an exceptional experience. Thank you for sharing as well as for helping us change the way our world is powered!
Feb. 24th, 2023
Review Source
Maria Saraco
With our recent installation of SUNPOWER solar, we have been enjoying considerable saving to our electricity bill and peace of mind knowing that our power will still be on even if the grid goes down.
1 year ago
Reply from SunPower
Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!
Feb. 21st, 2023
Yolanda Riverside, CA
SunPower was professional and I always felt in good hands with their service.
SunPower customer support was always there to answer all my questions. My family feels we made a great choice to choose SunPower.
1 year ago
Reply from SunPower
Yolanda, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!
Feb. 10th, 2023
Fred Young Henderson, NV
On contract over 6 months with SunPower for Solar & Battery installation since July 12, 2022.
Elected to cancel purchase agreement January 25, 2023, due to non-performance.
During purchasing process in July 2022, I was assured that panels would be available.
The process began with Site Inspection (7/21/22) Design/Permitting (8/18/22), HOA (8/25/22) & NV Energy Incentive (11/17/22) approvals all being completed. Then on 11/9/22 was advised that panels would not be available until Q1 of 2023. Final straw (1/13/23) was when SunPower Ops Team said delivery to Las Vegas, NV was now unfirmed for any specific date.
Have since selected a local Solar company with proven delivery performance in Southern Nevada.
Be aware of false promises from SunPower sales managers.
1 year ago
Reply from SunPower
Fred, we understand your frustration and glad that you brought this to our attention. We wish you the best in your solar journey and have forwarded your feedback to the appropriate team for review. Thank you for your review.
Feb. 6th, 2023
Review Source
Axel Cureno Sacramento, CA
What can I say, my whole experience has been amazing!! I'm very pleased with the service and the quality of work as well as the quality of the product. I highly recommend Sunpower!
1 year ago
Reply from SunPower
Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!
Feb. 1st, 2023
Review Source
Cynthia Loma Linda, CA
I like the information provided by all representatives, the professionalism of installation, the handling of all the paperwork, and the efficiency of the panels on the few sunny days we’ve had since installation.
1 year ago
Reply from SunPower
Cynthia, we appreciate your review and are delighted to know you received an exceptional customer service experience. Congratulations on going solar and thank you for helping us change the way our world is powered.
Jan. 18th, 2023
Bruce Moraga, CA
I like the fact that the panels were assembled here and have a long warranty. Their inst all was efficient and they helped me interact with PG&E. Panels have worked flawlessly for 4 years, and my bills are about $65 per year !
1 year ago
Reply from SunPower
Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!
Jan. 17th, 2023
Review Source
Mitch Mullins Chicago, IL
Excited about the efficiency of the panels. Also love how everything is under one policy. If I have any issues I just contact my installation company and they get it all sorted out with the great warranties.
1 year ago
Reply from SunPower
We sincerely appreciate the feedback and couldn't be happier with this glowing review! We pride ourselves on our customer service and see your experience has been no exception. Please reach out to us in the future with any questions you may have. Thank you for helping us change the way our world is powered!
Jan. 17th, 2023
Review Source
JEFFREY American Fork, UT
We enjoyed the whole process from start to finish. It was quick and easy. From the time we signed the papers till the time the project was done was only a month and a half. We were very happy.
1 year ago Edited January 10, 2024
Reply from SunPower
Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!
Jan. 11th, 2023
Review Source
Mike Cowell Phoenix, AZ
Everything has been working great for this first year, absolutely no problems. Especially like the phone App so I can monitor the system performance. Check it almost daily.
1 year ago
Reply from SunPower
We appreciate you taking the time to let us know how much you are enjoying your app and experience with our team, Mike. Thank you for helping us change the way our world is powered!
Jan. 11th, 2023
Ronald Betton Portal, GA
Ronald B It has been almost 5 months since our panels were installed and we were told that we are going to get a check for a $1000.00 we are still waiting for the check. Our electric bill is still over $200 and we are paying the finance company over $150. Before the solar panels I was paying the electric company over $200. Right now I am paying almost $400 between ADT and the power company. I was told by the ADT solar Rep. that my electric bill would be about $50.
1 year ago
Reply from SunPower
We would love the opportunity to restore your confidence in SunPower. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.
Jan. 5th, 2023
Gordon Castro Valley, CA
We had the system installed in August 2022. Had asked to see another installation in the area, they said they couldn't do that. Install was excellent. 14 panels and battery backup. After a couple of days we realized the battery system was extremely noisy, It is in our garage and makes it unpleasant to be in the garage working for more than 10 minutes. Complained to Sunpower, a month later they sent two techs to check it out. Yes, it is noisier than normal. Their only suggestion is to move the battery and inverter to the outside which would be near my neighbor's bedroom window. We cannot do that, have asked them to quiet the system down, or remove it. It is now November and are no longer responding to our e-mails.
1 year ago
Reply from SunPower
Hi, we sincerely apologize for your experience and would like to look into this further. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.
Nov. 21st, 2022
Shann ell Culver City, CA
This company is a total lie. Worst communication! Don’t believe this site’s rating. SunPower has good ratings because they don’t have anywhere for customers to leave ratings.
They ignore you after install even if your system hasn’t been turned on. They do not reply to calls or complaints. I have filed now with Better business bureau and the solar commission. This company uses smoke and mirror to get your money but doesn’t do anything after that. STAY AWAY FROM THESE SCAMMERS!
I Have had our solar installed for two whole months and it’s not active. I have called 5-6 times and also filed complaints to the company-NADA.
Be warned, they only want to suck you into a financial obligation and take your money. They don’t give a red cent about your system functioning!
1 year ago
Reply from SunPower
Shann, we apologize and understand your frustration. We would like to escalate this to our Executive Support Team as soon as possible. Please send us a private message with your account and contact details so we may assign you a case manager. We appreciate the feedback and look forward to speaking with you.
Oct. 13th, 2022
Joel Nolasco White Plains, NY
The panel efficiency on paper is better than the other companies we received. That's where the pros end the rest of this review will be cons. they installed our system in February it did not start producing solar power till the last 3 days of March. It a function of inspections. On July 21 the system went down. SunPower did not notify us. According to them they should remotely monitor our system and let us know if anything is wrong, they didn't. We caught it in August when we received our electric bill and noticed the jump. We started contacting Sunpower It took them over a month to get back to us. At that time they notified us it would cost $300.00 to send a technician out. I was not happy this system hasn't even been installed for 6 month we spent over $25K and they want to charge me to check the system. I agreed to the fee and asked for the next available date. to my surprise they don't service the units they sell. they have a third party company that I now had to wait to call me to schedule my visit. I waited 4 days never got a phone call. I called sunpower back they gave me there service provider phone number and i had to call them myself. They scheduled me out for Oct 7th. To recap we called them in Aug 11th to inform them that the system wasn't working (they didn't catch that we did), and the service appointment is for Oct 7th(2 months later). Hopefully that day they fix it. If i could go back on this agreement and go with a different provider I will in a heart beat. SUNPOWER DOES NOT CARE ABOUT THEIR CUSTOMERS!!! they only care about the sale and payment.
2 years ago
Reply from SunPower
Thank you for the feedback Joel and we apologize for any inconveniences that may have occurred. We see you have recently been assigned a new case manager who tried to connect with you earlier today to touch base. They will be working with you going forward and we be reaching out again soon. We appreciate you bringing this to our attention and look forward to speaking with you.
Sep. 19th, 2022
Dave Hardison Orlando, FL
I will give them a four-star review, based on our conversations so far. I have a tree that shades about 20% of my roof in the winter time, and they want me to cut down the tree prior to getting a quote. This seems a little silly to me. What if I cut the tree down and then don't like the quote?
2 years ago
Reply from SunPower
Hi Dave, we want to help you with your inquiry. Could please provide us name of the person with SunPower you are working with or provided this information too you? So , we can better assist you on this matter
May. 17th, 2022
Kevin Davis Bakersfield, CA
The worst thing about sunpower is there long waits for service then never stocking any parts, having to wait for the parts then wait again to get their defective part replaced. I have had them for 5years and the system has only worked properly for less than 3months. It has taken over 3visits and almost 4years to get the monitoring system working. If something goes wrong with system they do not monitor and let customers know. They expect the customer to check weekly. Furthermore the lease is pretty bad at the end of 20years homeowner owns nothing. With other companies like Vivant at least after 20years the home owner owns the system free and clear. I did not start the lease I purchased a house with Sunpower 2years old.
2 years ago
Reply from SunPower
Kevin, we apologize for the delay and understand your frustration. We would like to escalate this to our Executive Support Team as soon as possible. Please send us a private message with your account and contact details so we may assign you a case manager. We appreciate the feedback and look forward to speaking with you.
Apr. 6th, 2022
Amelia C Mobile, AL
SunPower makes saving money and saving the planet so easy. The employees did a great job explaining how my solar system for house works. I've saved so much money on electricity!
2 years ago
Reply from SunPower
Amelia, we are so thrilled to read about your solar savings. We appreciate the feedback regarding your wonderful experience with our team and are glad they were able to explain everything about your system. Thank you for helping us change the way our world is powered!
Jan. 28th, 2022
Mahtab Sohrevardi Van Nuys, CA
I had the first meeting in May of 2021 with the sales agent and the contract was signed then. We are in Oct now and still no solar electricity yet. There is a lack of management, planning... no supervisor ever contacts and update you about what is next. I have to call and text or email "too many times" to have my project rolling. I am so nervous even after this project is done, how the customer service would be in case of repair or any technical issues. If I go back, I would not choose them and I do not recommend them to anyone.
They also increased the cost of my project by 9k. Their excuse was the city decides to instal the panel in a different place. We all know most contractors the trick or first proposed price and the real pricing. They first offer a reasonable price but then later on they pretend that it is out of their hand. A professional company would sent a professional person to assess and evaluate, estimate the price by knowing the setting and where and how the box should be installed. Even as a doctor myself, I have learned now that the electrical box has to be located closest to the city electrical pole. How did they not know it before they gave me the price other than it was only a trick to signed me up as a customer. I do not recommend this company, and I am very nervous about the future of their customer service.
The worst part is there is no one that you can talk to....
3 years ago
Reply from SunPower
Hi Mahtab, I apologize for the experience you've had with us. I would love the opportunity to restore your confidence in SunPower. I will have an executive support specialist contact you to help take care of this matter.
Sep. 29th, 2021
