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Michelle King Del Rio, TX

Desmond provided exceptional customer service when I inquired about the products being offered! Very satisfied with the help I received. Far exceeded my expectations! Very evident this company cares and values their business!

5 years ago

Reply from SunPower

Thank you Michelle!

Mar. 1st, 2019

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Gabriela Garza Buda, TX

I was very pleased with the customer service Desmond provided when I was inquiring about solar panels and pricing for my home. Very professional and and very customer service oriented. Although it’s not quite in my budget yet, I will be planning on returning to make the purchase soon.

5 years ago

Reply from SunPower

Thank you for choosing SunPower!

Apr. 2nd, 2019

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Gary M Meale Middletown, CT

The installation and all associates in concerning this job were first rate. I wholeheartedly recommend people do business with Sun Power. We could not be happier with our solar system installation. Thanks state of Connecticut for helping move us away from fossil fuel.

5 years ago

Reply from SunPower

Thank you Gary, and congrats on helping to change how our world is powered one home at a time.

Jan. 25th, 2019

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Lucas Nagy Encinitas, CA

Professional through every step. Project management delivered upon sales representation. Install crew was courteous and client-oriented. Foreman Ricky was informed, communicative and aimed to solve challenges. Final product looked as advertised and is producing beautifully.

5 years ago

Reply from SunPower

Congrats on helping to change how our world is powered, Lucas!

Jan. 22nd, 2019

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Mayra Cardi The Bronx, NY

After interviewing several companies, I was most happy with the proposal SunPower gave me. I was always informed on all the steps that goes into having the panels working and I was happy with their professionalism. The package I received from SunPower was the best one out of several companies I reviewed. Thank you

5 years ago

Reply from SunPower

Thank you for choosing SunPower, Mayra!

Jan. 22nd, 2019

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Steve Castro Valley, CA

Project took longer than expected after panels were installed. Seemed to be some mix ups in putting in new electric box. However i was impressed with the quality of the new box and the entire system. Staff were always 100% professional. Enjoying the app on a daily basis.

5 years ago

Reply from SunPower

Hi Steve, Sorry to hear you experienced a delay but glad we got everything sorted out for you and that you're enjoying the monitoring app. Thanks for choosing SunPower and don't hesitate to reach out if you have any questions.

Jan. 16th, 2019

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Cody Monroe San Antonio, TX

I talked to a Mr. Desmond W. about how solar works and how beneficial it would be for me to invest in solar for my home. Desmond answered all of my questions honestly and I really appreciated that. At this point my wife and I are really considering solar.

5 years ago

Reply from SunPower

We hope you choose SunPower, Cody! Thanks for your feedback.

Jan. 25th, 2019

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Jeff Govoni East Hampton, CT

The team at SunPower was very professional through the entire installation process. They reached to us with regular updates on the anticipated timeline as we navigated the numerous steps in process. When we had questions the team was very timely with their responses.

5 years ago

Reply from SunPower

Thanks, Jeff!

Jan. 11th, 2019

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Daniel Ciruli Oakland, CA

SunPower was terrific. Staff worked quickly, helped me reach the right decision about system size with no pressure, and was EXTREMELY helpful with some difficulty PG&E gave us (offering to not charge us until PG&E upgraded our neighborhood transformer). I love the monitoring site.

5 years ago

Reply from SunPower

Hi Daniel, Thank you for choosing SunPower! Sorry you had some challenges with your utility but glad we were able to work with you on that. Keep us posted on how you enjoy your new solar energy system.

Jan. 14th, 2019

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Lacey Tygenhof Fullerton, CA

SunPower was organized, on Time, Professional, and easy to communicate with. SunPower obtained all necessary permits, was at my house when the inspector came by, and got us set up on the online app. They were very easy to work with.

5 years ago

Reply from SunPower

Thanks for choosing SunPower, Lacey!

Jan. 16th, 2019

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Victor Gomez Sylmar, CA

My experience at this company was very pleasant everyone was very helpful and polite have nothing but positive things to say about the whole team my first time doing business with them and I highly recommended to anyone thanks a lot

5 years ago

Reply from SunPower

Thank you, Victor!

Jan. 14th, 2019

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Billy Oceanside, CA

Sunpower’s customer service experience has been above most I have experienced. They communicate well, do what they say they are going to do, and have good quaility team members. I am excited about my solar and appreciate the process (which I would usually never say).

5 years ago

Reply from SunPower

Thank you, Billy, for choosing SunPower!

Jan. 9th, 2019

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Clem Mushonga Wildomar, CA

They were very professional, explained things clearly and as many times as you needed it explained. Their reps responded very quickly. I am not good at reading my emails so any delays were due to me. When I didn’t respond to their emails, they always followed up with a telephone call. I am very satisfied with their service so far.

5 years ago

Reply from SunPower

Thanks for changing how our world is powered, Clem!

Jan. 9th, 2019

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Savannah Bristol, CT

I purchased my panels from SunPower and I am very happy with the entire process. The installation was very professional and my electric bill is gone. Special thanks to Steve and Savkat Solar for making the process so easy. I highly recommend Savkat.com and Sunpower.

5 years ago

Reply from SunPower

Thank you, Savannah, for helping to change how our world is powered.

Dec. 31st, 2018

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Gerald Ott Avon Park, FL

In 2010 but we had SunPower installed and were very happy with the system. August 2018 we had a failure of the inverter which was replaced in September but it was not compatible with the new inverter. After monitoring the system for several weeks, we noted the system was not operating at the correct watts. It was producing less than half of the power. I contacted Alternative Energy and they came to the same conclusion. I have side by side comparisons of monthly statements from Duke Energy of six consecutive months which proves our point. Alternate Energy checked out the panels and came to the conclusion that the panels have several faults in them. They (Alternate Energy) informed us that Sun Power was not willing to live up to the warranty that was presented to me at the sale which states a 10 year limited warranty.

5 years ago

Reply from SunPower

Hello Gerald, I'm sorry to hear about this issue, and I will have a customer service supervisor look into this for you as soon as possible.

Dec. 31st, 2018

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Genelle Kubis Ladera Ranch, CA

It was a smooth transaction from start to finish. Our sales person Jarrod was friendly and informative without being pushy at all. The product quality and finance options are incredible, and Jessica was an amazing after-sale contact. I have already referred two new customers and will be referring many more.

5 years ago

Reply from SunPower

Thank you for choosing SunPower, Genelle! We appreciate your business and the referrals.

Jan. 2nd, 2019

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Cynthia S Discovery Bay, CA

SunPower is GREAT! They have the world’s most powerful solar panel which enabled us to have a zero electric bill. I also had the peace of mind of knowing that more people in this country select SunPower than any other panel.

5 years ago

Reply from SunPower

Thank you, Cynthia, we're so glad you're saving money with your solar system.

Jan. 2nd, 2019

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Kenneth Eberly Ocala, FL

I have had my SunPower system for 8 years and have been totally satisfied. I have never had a problem with the system operating correctly. The only issue has been with the reporting system but each and every time there has been an issue SunPower has corrected the situation. I would highly recommend SunPower when considering a solar system.

6 years ago

Reply from SunPower

Thank you for choosing SunPower, Kenneth!

Sep. 28th, 2018

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Seth H Menlo Park, CA

We have had a great experience with our SunPower system which was installed in 2011. It’s over produced the guaranteed production amount each of the seven years its been on our roof and saved our family over $12,400 in this time. Super happy with our investment.

6 years ago

Reply from SunPower

Thanks, Seth, for choosing SunPower!

Nov. 6th, 2018

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Ed De Leon Tucson, AZ

I have had SunPower solar system installed in my home and it has been approximately 5 years now. I have had no issues with my equipment or issues with Tucson Electric. They installed it with no problems and their customer service has been excellent. They answer all my questions in a timely manner and I am happy with my purchase.

6 years ago

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Thomas J Prihoda San Antonio, TX

We got our solar system installed about one month ago. Its been great, its generated more than we used despite how cloudy it has been in San Antonio lately. The equiptment is outstanding, it was installed without a glitch as is working wonderfully.

6 years ago

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Abundio Ramos Vacaville, CA

This is my 3rd year working with Sun Power, last year I was shock when PGE pool over $800.00 from my account as a result of not enough power that I had requested originally they suggested 40 panels I requested more so it was added 5 more that should be more then enough will delivery 2500 KW. I replied I don't want to get a bill from PGE I was assure no bill will come, 1 cottage in my property is not in use yet . I just cant imagine , so I contacted Sun Power their suggestion add more panels or buy another system ? if had known this purchase is the way to go, do to the prices on energy cost . I inquiry about battery same company and they don't offer batteries backed. But they are in training to offer it soon. System works fine just did not delivery as promise . PANELS AMERICAN MADE ? I was told they are made in china it had sing on the panels. So I hope the ones been installed now are AMERICAN MADE.

6 years ago

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Kenneth Litchfield Park, AZ

I would have no problem recommending Sun Power to my family or friends. This company kept me updated step by step, and any inquiries that I had, they were answered in a timely manner, and still the price is right. Thank you Sun Power for your transparency and great service.

6 years ago

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Joel Marquez Avondale, AZ

Sunpower has the best panels over all american built panels i love my new sunpower system and the representative was awesome show us why we needed sunpower after having 3 previews proposals from solarcity, sunrun, and elevations he was on another level

6 years ago

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Ian Wesly Vincik Tacoma, WA

This is my second property that SunPower installed the solar system. No hidden thing, I am happy with the system production although I still have to pay a few $$ for electricity to PG & E. SunPower also provided a rebate refund $1000 for being a Triple A member. SunPower's contracted installer also applied the $2421 San Francisco City reward. I received both rebate funds.

6 years ago

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Billy Ng Santa Clara, CA

I install a 17 panel, 5.86 kW (DC), 5.13 kW (AC), system. We decided to go for SunPower because their system needs less panel, but produce more power than other vendors' systems. Last Aug/Sept, we have no guilt to turn on the AC 24/7 daily. I used to pay $300ish for my power bill. I am going to break even in 5 years.

6 years ago

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Henry Evans Cupertino, CA

It was great.. They paid ME about $1000 to install it [4 years ago,lease] -it produces 97% of our total household energy needs [inc hvac, hot water, stove, cars, etc] and saves us about $250/mo. No equipment failures after 4 years -it just silently does its job. Biggest no-brainer of my life.

6 years ago

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Robert Wiener San Marcos, CA

Sunpower Co. installed my panels a few years ago. Installation was quick and informative. System has worked great and saved many dollars. Staff is friendly and efficient. Recommended this business to others and they are completely satisfied, recommend to anybody.

6 years ago

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Sara Thornton

Our 1st year anniversary just passed, very, please. The power calculations, and performance of the panels, provided 100% of our usage from August 2016 to July of 2017. Actually, we overproduced by 300 Kwh. (Which I don't recommend, having a system larger than usage, not cost-effective.) Installation went as planned, very professional. No Leaks, Northern Cal had a very wet 16/17 winter. We lost internet service for 1 day and was contacted by SunPower since they could not see the power generated. 25 year warranty Parts & Labor.

7 years ago

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p d allen

I purchased my system, as it seemed to be the cheapest and most advantageous. I have 33 panels with an 11.8kwP potential output and based on the shade that comes from trees near me we get 10 with peak sun. Service has been excellent from installation to followup service with the monitoring platform. Best product we could find on the market, coupled with good service from installation to problem solving. Would recommend to anyone who needs or wants solar.

7 years ago

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Richard Wortman Visalia, CA

Have had the system install and producing since March of 2012. I have kept month by month records since I have lived in the house. Central California is hot in the summer and my average monthly bill prior to the installation was $393 (that was over a 5 year period). After the installation the average cost per month was $110 a month.

7 years ago

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Rex Davidson Fullerton, CA

I have a 22 panel system which provided 180% of our electrical needs last billing cycle. We got a $117 credit from SCE! Installation was done last July with some minor hiccups by a Sunpower crew. The install is one of the best I have seen. We monitor it daily and have had zero issues since going live. I would certainly recommend to all my friends.

7 years ago

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Richard Terry Lafayette, CA

Just purchased system. Outstanding service including sales, transparency, installation. SunPower was installer in our area, unlike several other companies locally. Must admit that your ranking Sungevity #1 for 2017 is odd since it went bankrupt last month!

7 years ago

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Maria New York, NY

My installation was done in September 2016 and have averaged an electric bill of $13 per month from my electric company. I am saving an average of $75/month. My salesman was excellent and he patiently explained what would happen and the timeline. The system works flawlessly and I cant wait to see what will happen in the summer with the central air and pool filter on.

7 years ago

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Herbert Reutter Escondido, CA

I took the leap 8 years ago and my Sunpower system installed by Baker Electric has now paid for itself. There has been no problem with the panels or inverter. Highly recommend Baker and Sunpower. My system produces more than they said it would! I like that, under promise, over deliver never gets old!

7 years ago

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Diana Barker Valente Severna Park, MD

We are thrilled with our Sun Power panels and the install by Aurora Energy. Everyone in both companies was easy to contact and answered our questions to our satisfaction. The Sun Power App allows us to see how much energy we use from solar and the grid.

7 years ago

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Richard Upjohn Ross, CA

For overall customer satisfaction, SunPower is the best company. The warranty is the best by far and the dealer network in northern CA are the best. They are committed to excellent installation work and follow up. Solar is an asset for your home. Pick the best quality panels. I installed SunPower and have a 5.5 yr. pay back.

7 years ago

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Don Stoffel

Systems achieves all that they promised and more. The first year my bill was $ -171. The company that installed the system was Baker Electric and did a quick, excellent job. I did an upfront lease on a 28 panel system. Online monitoring of system is excellent!

7 years ago

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Larry L Bradshaw Oroville, CA

We had SunPoser panels installed several months ago by Westhaven Solar. The installation was as scheduled, professional, and cleared by local planning office with the comment that , "They do nice work." We have had few problems, but the minor difficulties with the monitor app was addressed quickly. To date we are pleased with the purchase, installation, service, and performance.

8 years ago

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Jutti Marsh Los Angeles, CA

I have had very good experiences with Sun Power. They made an appointment to come see me to do a site survey. I messed up and didn't answer the door. So the poor guy had to come back. He was very nice about it. Didn't lay a guilt trip one me. Their panels have a very good efficiency rating. A plane using their panels is currently flying around the world.

8 years ago Edited September 14, 2021

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Fred Bendheim

We’ve had a terrible experience with SunPower. We started working with them 9 months ago, and they are impossible to work with. No communication, lots of promises that never happened, just awful. Stay away from them!

3 months ago

Reply from SunPower

Fred, we'd like to help get your concerns addressed and help assist in resolving any current issues you are experiencing. We have reached out to our Project Coordination Team and submitted your review for investigation and follow-up. Please send us a private message here on Best Company if there is any additional information you'd like to provide or preferred contact information to more easily connect with you. We appreciate you bringing this to our attention and look forward to talking to you soon.

Jul. 1st, 2024

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Mary Kate F Greer, SC

SunPower definitely makes saving energy and converting to solar power easier than it sounds! This company has been a leading name in solar energy in the Carolinas for some time now and has an easy process to guide you towards saving money and energy! They start off with a free phone consultation and then provide a personalized and easily organized plan based on your needs! On their end, they take care of everything in terms of installation and being a reliable and productive staff to set up your preferred system. Customer service definitely off th charts and premium services, so you couldn’t be happier choosing this company.

2 years ago

Reply from SunPower

Hi Mary, thank you for taking the time out to leave a wonderful review for us. It brought us joy reading about your amazing experience with us. We strive to provide the best for our customers and its pleasure to have part of the SunPower family. Feel free to reach out if there is a need we can take care of in the future. Our team is always ready to help.

Jun. 27th, 2022

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Christina Sutu-Wallar Pittsburg, CA

I had sunpower do a complete estimate on what it would cost to install solar at my home. The best part is that it was during the peak of Covid, they were able to do everything virtually, they even looked up the details of my house in terms of square footage and roof compatibility with their program. Their presentation was very in depth, and I liked that I only had one point of contact through the whole process

2 years ago

Reply from SunPower

Hi Christina, thanks for taking the time to leave a glowing review for us. We are delighted to hear that we made your experience great even with peak Covid time. We hope you enjoy your system and the benefits that come along with it. Please feel free to reach out if there is a need we can address later down the line. Thanks again!

Jun. 22nd, 2022

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Rae Martinez Peoria, AZ

We inherited a Sun Power lease when we bought our house. Had not done any cost research so don't know if they are fair priced or not - but assume they are decent since previous owner was very diligent in cost & efficiency. They system is 6 years old and we had our first issue - just stopped producing. Noticed that my electric bills were way higher than previous year - checked and saw I was getting no solar credit. Called Sun Power and took them about a week to send someone out to check the system. Then took a month to get the parts to make the repair. This is May 2022 - everyone dealing with supply chain issues. Once it was fixed (took a day to do the work), it has been producing at full speed. Within a week of completion of the work I received a refund (in the form of loaded credit card) with the amount they assumed I had paid electric company that would have been generated. I believe their estimate to be accurate, if not a little over. I would have preferred a refund check - and could have EVENTUALLY gotten paid that way - but this was faster so I took it. Not like it won't be used. The inspector and the technicians that did the work were friendly, helpful and professional.

2 years ago

Reply from SunPower

We appreciate you taking the time to share your feedback with us, Rae. It was wonderful reading that you received great service. Thank you for helping us change the way our world is powered.

Jun. 22nd, 2022

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Greg Stroup

This company has the worst customer service I have ever experienced.just got off the phone with a manager and the manager hung up on me because I hurt his feelings.avoid this company and read your contract very carefully and do not believe what they say. It would be in your best interest to turn this company away.

4 months ago

Reply from SunPower

Hi Greg we are sorry to read we have yet to meet your expectations. If you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Jun. 5th, 2024

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Kevin Palm

If you want a company that answers your calls or emails, don't work with these guys. Takes 3 weeks to get a response for simple questions. They told me at the beginning of the process that it would take 90 days to install our system and get it turned on. 6 months later it is still not functional and they won't answer my calls.

5 months ago

Reply from SunPower

Kevin, we're sorry to read your sentiments and appreciate you bringing this to our attention. We understand your frustrations and want to restore your faith in SunPower. We have reached out to your project coordination team in order to escalate this matter and you should be receiving an update shortly. We sincerely appreciate your feedback and look forward to talking to you soon.

Apr. 19th, 2024

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Brandon Hilger Peoria, AZ

I had a permitting issue that came up during install and sunpower denied my plans, my rep Jared L took it upon himself to resolves said permit issues and sunpower installed solar( so in theory those issues had to be resolved in order to move forward) come almost a year later I am getting letters from the city saying permits were never approved. my rep also scammed me out of $1000 visa rebate card. sunpower just tries to outlast customer complaints untill you get tired of getting nowhere. Never trust Jard L or any sunpower rep! Crooks! Liars! Dishonest!

6 months ago

Reply from SunPower

Brandon, we appreciate you bringing this to our attention and want to help. Please send us a private message here and we will have an Escalations Specialist look into your concerns and follow-up. We want to restore your faith in SunPower and look forward to talking to you soon.

Mar. 20th, 2024

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Dennis Ferro Little River, SC

SunPower Installed panels on my home late 2016...overall, I have been pleased, but repeated failed Inverters have become a big problem, as I cannot get them serviced from any local SunPower dealer, or the Company themselves. I ve had an Issue going on since August 2023, and resolution is nowhere in sight. Repeated promises for looking into my Issue &a phone callfrom both Boss Energy in Charleston SC, and Sunpower themselves go Unanswered! the telephone only seems to work one way. I would NOT recommend SunPower to anyone, as the service after the sale is apparently non existent

6 months ago

Reply from SunPower

Hi Dennis we are sorry for the inconvenience, if you need assistance, please contact us using the new Help Center in the mySunPower app. You can find the Help Center in the menu under your profile tab in the app. You can also find answers to commonly asked questions and other resources via the Support and Resources page at us.sunpower.com.

Mar. 6th, 2024

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John Callahan Patchogue, NY

I would not recommend Sunpower, we live in an HOA and they did not read the form and provided incomplete information, and no follow up or advisement on the progress. We had to inform Sunpower that the local utility had approved the work. We have decided to go in a different direction. If they can not provide a complete HOA Permit Form with backup documentation then going forward will repeat this trend. Although there are good reviews below, this review is our experience.

7 months ago

Reply from SunPower

John, we're sorry to read that you had issues regarding an HOA permit and would love to restore you faith in SunPower and to assist with getting your issue resolved. If you'd still like assistance please send us a private message with your account and contact details at your earliest convenience and we will have an Escalations specialist investigate the matter and follow-up. Thank you for your review and feedback.

Mar. 4th, 2024

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Swan Day

My solar system is installed and approved by city inspector and utility company. Sunpower has FAILED to activate my system. The delay now is one month. Sunpower provides no explanation, no estimate of when the system will be activated. TERRIBLE customer service. The delay is costing me each day with the utility company: I am being charged when my solar system is not turned on. DO NOT use Sunpower

7 months ago

Reply from SunPower

We're sorry to read that you are having issues getting your system activated and want to help. Please send us a private message with your account and contact details and we will submit it to our Escalations Team for investigation and follow-up. We'd like to restore your faith in SunPower and help resolve your current issue. Thank you for bringing this to our attention and we look forward to talking to you soon.

Feb. 26th, 2024

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