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Ken Brown San Rafael, CA

Improper installation has left our roof with at least approximately 8 + leaks. SunPower came out and moved the panels around because the hold down screws came through the roof and leaked. They filled the holes with silicone expecting to stop the leaks. They said they wouldn't know if that would work until it rained and to get back to them if the problem continued. We have been contacting them for the last 4 months without a response. I'm told by a roofing contractor that the panels have to come off and the roof repaired before the panels can be reinstalled. San Rafael, Ca

7 months ago

Reply from SunPower

Ken, we're sorry to here you are having issues with your roof. Please send us a private message with your account and contact details and we will have a specialist reach out to help. Thank you for bringing this to our attention and we look forward to talking to you soon.

Feb. 13th, 2024

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Becky Dixon Humble, TX

Started off great, but unfortunately still dealing with an installation issue 8 months later. Freedom Solar, the installation partner, installed our panels too low for our flood zone. I’ve spent over $130k and countless hours trying to get Freedom out to move the panels so we can pass inspection. The city inspector literally stops by once a week and I just can’t get anyone at Freedom to resolve this. I wish SunPower would live into the seamless service they promised. Dozens of calls and tickets that just circle. So frustrating

8 months ago

Reply from SunPower

Becky, we're sorry you're having issues with your installation. Please send us a private message here with your account and contact info and we will have a specialist reach out to assist you. We appreciate you bringing this to our attention and look forward to talking to you soon.

Jan. 31st, 2024

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Cheryl Raynor

I’m big on rating….and sunpower fits the bill. Best system on the market And they’ve been here 40 years??? Nobody else is over 25

8 months ago

Reply from SunPower

Cheryl, we're so happy to read your satisfaction with our systems and service. Thank you for helping us change the way our world is powered!

Jan. 22nd, 2024

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Verified Customer

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Anonymous

I have used them in the past and I am very happy with them. Great customer support, good products, solid company.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Verified Customer

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Charles

Prompt service with installation, easy access to people who are putting it in and everybody seem to be very knowledgeable.

1 year ago

Reply from SunPower

Charles, we appreciate you sharing your exceptional experience during the installation process. Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Verified Customer

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Daniel

I wish I had more discussion during install with the engineers. I have no technical issues, no leaks. Excellent install.

1 year ago

Reply from SunPower

Daniel, we appreciate your feedback and glad to hear your installation went well. If you have any additional questions give us a call at 1-800-SUNPOWER and we will get you in touch with the right team to assist you further. Thank you for helping us change the way our world is powered!

Jul. 25th, 2023

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Verified Customer

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Marlene Vacaville, CA

Customer service is great! Everyone employee that I have had interaction with has been polite and very helpful.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Jul. 12th, 2023

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Verified Customer

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Ketan

1 year ago

Reply from SunPower

Ketan, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Jun. 22nd, 2023

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Verified Customer

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Quentin Brooks Chula Vista, CA

The system works great. I have generated more energy than expected. Thanks for making this a nice summer, even if its HOT, we will still be cool!!

1 year ago

Reply from SunPower

Quentin, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Jun. 28th, 2023

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Verified Customer

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Scott White Washington, IL

So far so good. Legacy Solar installing Sunpower equipment has been great thus far. Two months I been turned on.

1 year ago

Reply from SunPower

Hi Scott, we are so happy to see how satisfied you are with your SunPower system. Please reach out in the future with any further questions that may arise or any additional feedback. Seeing clients happy and confident with their results in choosing SunPower is always a pleasure. Thank you for helping us change how our world is powered!

Jun. 28th, 2023

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Verified Customer

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Stephen Los Angeles, CA

I sent Amanda an email the other day asking why our first true up was $1,500 when we used less electricity that the year before getting solar. Haven't heard back yet.

1 year ago

Reply from SunPower

We understand your frustration and assure you your case manager is actively working toward a resolution. We will reach out as soon as we have more information.

Jun. 15th, 2023

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Verified Customer

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Vernon Los Angeles, CA

Love our SunPower system. No electric bill and no connection fee. Plus helping the environment. Made sense to us.

1 year ago

Reply from SunPower

Nothing cracks a smile quite like a low utility bill. We are so happy to hear of your savings and satisfaction with your SunPower system. Please reach out to us with any questions or concerns in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jun. 14th, 2023

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Verified Customer

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Mike S. Plano, TX

Great products and warranty, but the best part is working with their outstanding local dealer/installer, Freedom Solar.

1 year ago

Reply from SunPower

Mike, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Jun. 7th, 2023

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Verified Customer

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Rich Heath Chula Vista, CA

One of the components was not installed and I was unaware that it wasn't installed till a later date. They were quick and amazingly professional

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jun. 7th, 2023

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Verified Customer

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Ben Schwartz

Sunpower has exceeded all of my expectations! As a solar rep, I set a high bar and they delivered!!!

1 year ago

Reply from SunPower

We are delighted to hear of your satisfaction! Seeing clients happy and confident with their results in choosing SunPower is always a goal. Thank you for helping us change how our world is powered!

May. 31st, 2023

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Verified Customer

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John Santa Rosa, CA

I've only had it in a year, but so far it seems to perform like it's supposed to. Customer service is always pretty responsive.

1 year ago

Reply from SunPower

We sincerely appreciate you sharing your SunPower experience. It's always a goal to provide our customers with the best service possible. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!

May. 18th, 2023

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Verified Customer

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Tony Licata North Richland Hills, TX

I like the efficiency and durability of the panels along with the "invisi line" of the framing brackets.

1 year ago

Reply from SunPower

We sincerely appreciate you sharing your SunPower experience. It's always a goal to provide our customers with the best products possible. If there is anything that we can assist with in the future, don't hesitate to contact us. Thank you for helping us change the way our world is powered!

May. 17th, 2023

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Verified Customer

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Mary Pahrump, NV

It took about a year before it ever got started, but once it got started, it was good. They're mostly helpful.

1 year ago

Reply from SunPower

Mary, we appreciate your review and delighted to read that you are enjoying your system. If you have any questions please call our support team at 1-800-SUNPOWER (1-800-786-7693) or shoot us an email to customersuccess@sunpowercorp.com. Thank you for your feedback and we look forward to talking to you.

Apr. 13th, 2023

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Verified Customer

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Louis San Jacinto, CA

It's easy to have them walk you through what needs to be done. Very smooth, I am satisfied. I have no issues with it.

1 year ago

Reply from SunPower

Louis, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!

Mar. 22nd, 2023

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Verified Customer

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Denise Wittmann, AZ

We had one issue. Sunpower caught it, came out, fixed it. It's pretty much been no issues whatsoever. I love it.

1 year ago

Reply from SunPower

We are delighted to read you are enjoying your system, Denise. Thank you for helping us change the way our world is powered!

Feb. 27th, 2023

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Verified Customer

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Alfred Oakland, CA

I haven't had any problems with it since they installed it. I've recommended it to all my friends who owned a home.

1 year ago

Reply from SunPower

We are delighted to see your satisfaction with your SunPower system. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Feb. 23rd, 2023

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Verified Customer

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Jerry Palm Springs, CA

I was very pleased with the way the installers worked, their friendliness, and they knew what they were doing.

1 year ago

Reply from SunPower

Jerry, we're glad to read your installation met your expectations. Thank you for helping us change the way our world is powered!

Jan. 16th, 2023

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Verified Customer

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Dave Oceanside, CA

Whenever I've had a question, I've had a quick response and been provided with the needed information that I requested.

1 year ago

Reply from SunPower

It is wonderful to read you have had nothing but exceptional customer service, Dave. Thank you for helping us change the way our world is powered!

Jan. 16th, 2023

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Verified Customer

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Kevin Martin Oceanside, NY

They got the job done in a timely fashion, cleaned up after themselves. And the system works fantastic.

1 year ago

Reply from SunPower

We are delighted to read you had an exceptional experience, Kevin. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Andrew Haecker Lake Dallas, TX

They are the only solar company I have experience with and their products have worked flawlessly for the first year.

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Jan. 5th, 2023

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Verified Customer

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Katie Huncovsky Henderson, NV

Professional. Accessible. Mark was amazing to work with. Install was great. They answered all my questions.

1 year ago

Reply from SunPower

Katie, we appreciate you sharing your experience with us and we are delighted to know Mark was able to amicably assist you. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Kenneth Richardson Lakeside, CA

Process for solar panels was easy and fast. I saved a lot of money in the process compared to my neighbors.

1 year ago

Reply from SunPower

It is great to read you are enjoying your system and savings, Kenneth. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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SCOTT MAIER Bridgeton, NJ

Courteous and helpful staff, kept us informed on every step of the project, great work done by installers!

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Alex Chavez Clovis, CA

Comfort Home Systems was the company that installed my SunPower panels and I found them to be extremely professional.

1 year ago

Reply from SunPower

It was wonderful reading about your exceptional experience, Alex. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Bill Cardiff By The Sea, CA

The system works well except the phone app shows terribly wrong input and output power. Simple math mistakes.

1 year ago

Reply from SunPower

We appreciate your review Bill and glad to know your system is meeting your expectations. Please shoot us a private message here on Best Company if you would like us to look further into your app issues. Thank you for helping us change the way our world is powered!

Jan. 5th, 2023

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Verified Customer

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Michael Callahan Joshua Tree, CA

I got a ground mount installation and SunPower went the extra mile to get the county to approve everything

1 year ago

Reply from SunPower

We are delighted to see your satisfaction with the installation process. We sincerely appreciate the feedback and couldn't be happier with this glowing review. Thank you so much for choosing SunPower and helping us change the way the world is powered.

Jan. 5th, 2023

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Verified Customer

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Dylan Garrity Westminster, CA

They were with me every step of the way, very good at communicating what was next and got things done on time.

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services. Please contact us in the future with any questions you may have.

Jan. 5th, 2023

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Verified Customer

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Dave Scott Eaton, CO

Quality product that we are satisfied with have had the system for a year and are pleased with the eystem

1 year ago

Reply from SunPower

Dave, we appreciate your review and feedback. It is wonderful to read how amicable your solar experience has been. Thank you for helping us change the way our world is powered!

Dec. 22nd, 2022

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Verified Customer

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Claudia Palamar Winslow, IL

Quality product and we're going green! Our salesman was professional and installation was well done.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Dec. 22nd, 2022

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Verified Customer

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Andrea Powell Hanford, CA

Easy company to work with overall, good communication. Felt like a lengthy timeline from signing contract to solar installed & running.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. We strive to give our customers the best-in-class service and products. Please feel free to contact us if there is anything we can assist with in the future. Our team is always ready to help. Thank you for helping us change the way our world is powered!

Dec. 22nd, 2022

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John Peoria, AZ

The installation process went very well. I'm experiencing outage and it's taking them over a month to come and correct it.

1 year ago

Reply from SunPower

Thank you for taking the time to share your experience. Your feedback is essential to us in improving our services.

Dec. 21st, 2022

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Verified Customer

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Sarver Mount Morris, IL

As far as installing and everything like that, they did a pretty good job. They basically got everything done pretty much in one day.

1 year ago

Reply from SunPower

It is great to read that you are satisfied with your installation, Sarver. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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David Porterville, CA

The process has been quite professional and it was well presented to me and the installation crew did a fine job.

1 year ago

Reply from SunPower

Hi, we appreciate your fantastic feedback and are pleased to read your SunPower success story! It's a delight that the entire process, from the sales presentation to the installation process, met your expectations. Thank you for helping us change the way our world is powered!

Dec. 21st, 2022

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Verified Customer

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Antonio R Sauza Los Angeles, CA

While I have had relatively good customer service, it would be nice to hear from a SunPower representative occassionally.

1 year ago

Reply from SunPower

We appreciate you sharing your SunPower experience. It's exciting to have you as part of the SunPower family, and it's such a joy to see your satisfaction with your transition to solar. Please reach out to us if there is anything we can assist you with in the future. Thank you for helping us change the way our world is powered!

Dec. 1st, 2022

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Verified Customer

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Steve Luna Pueblo, CO

I am satisfied with the product that I've received from Sun Power and especially like the lower electric bill!

1 year ago

Reply from SunPower

We're glad you took the time to tell us about your experience, Steve Luna. Customer feedback is very important to our business, and it helps us a lot! We're glad to hear that you were comfortable and satisfied with the services we provided. We hope you'll think of us again if you need anything else.

Nov. 23rd, 2022

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Phil Orefice Simi Valley, CA

My representative took care of everything. I needed an answer. Every question she was very professional.

1 year ago

Reply from SunPower

We appreciate the glowing review and are thrilled to hear that your representative exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Nov. 17th, 2022

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Verified Customer

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G. May-Montt San Francisco, CA

They were easy to contact, schedule, work with and everything has been working well since it was installed.

1 year ago

Reply from SunPower

We are delighted to read about your exceptional experiences, G. May-Montt. Thank you for the feedback it is truly appreciated.

Nov. 17th, 2022

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Verified Customer

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Joe Carleton Bay Shore, NY

Excellent installation team and permitting and financing went smoothly. Panel output beyond my expectations

1 year ago

Reply from SunPower

Joe, we appreciate you taking the time to share your feedback with us and are so glad to hear that you received great service.

Nov. 17th, 2022

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Verified Customer

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Josephine Pascua Mililani, HI

I rate them excellent, easy to contact if we have questions about the Solar Panel and the Battery wall

1 year ago

Reply from SunPower

What a wonderful review! Thanks for helping us change how our world is powered!

Nov. 17th, 2022

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Verified Customer

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Venkat San Jose, CA

The representative was very interactive, and they are timely. Installation process actually took them more than the expected amount of time.

1 year ago

Reply from SunPower

We really appreciate the kind review and pertinent feedback. Thank you for helping us change the way our world is powered!

Nov. 16th, 2022

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Verified Customer

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John Camp Verde, AZ

Everybody was very pleasant and done their work and got her done and then cleaned up very well and and was gone.

1 year ago

Reply from SunPower

We appreciate the glowing review and are thrilled to hear that the team exhibited outstanding professionalism. If there is anything that we can assist with in the future, don't hesitate to contact us. Thanks!

Nov. 16th, 2022

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Verified Customer

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ERIKA A HOLLISTER Hadley, MA

They have been professional and responsive before during and after installation of our solar system.

1 year ago

Reply from SunPower

Erika, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!

Oct. 20th, 2022

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Joshua Aguilera Lincoln, CA

From sales person to installation to my first year complete , I have been happy from start to finish

1 year ago

Reply from SunPower

It's terrific to read that you had a great experience with the sales team! Please reach out to us with any questions or concerns in the future. Thank you for helping us change how the world is powered!

Oct. 20th, 2022

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David Fresno, CA

I've only had it for a few months, but so far we're totally satisfied. There's no problems, no issues.

1 year ago

Reply from SunPower

Thank you for sharing your SunPower experience. It is always a pleasure seeing clients happy and confident with their results in choosing SunPower. We're always here to help and are just a call, message, or email away. Thank you for helping us change the way our world is powered!

Oct. 19th, 2022

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Verified Customer

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Bill Cluverius Los Angeles, CA

Sun Power delivered on all their promises and I'm very happy with our solar panels and lowered energy costs.

1 year ago

Reply from SunPower

What an excellent review! We are happy to hear of your savings and satisfaction with our products. Thank you for helping us change how our world is powered!

Oct. 6th, 2022

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