Name: Sunnova
Rating: 4.7

star star star star star

Lulu Rockett Fall River, MA

Everyone who works for Sunnova is ready, willing, and able to help with any question and concern I may have had along the way. From the first agent to the call center to the technicians.

4 years ago

Reply from Sunnova

Thank you for sharing your story Lulu Rockett ! We are thrilled you made the decision to go solar and join un on our mission to provide energy independence!

Jun. 25th, 2019

star star star star star

Kyle L. Sugar Land, TX

Great, ran into some snags along the way but very punctual with communication and always had the answer to keep it moving. System is up and running and working great, couldn't be happier! Thank you.

4 years ago

Reply from Sunnova

Hello Kyle L, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thanks, you for your positive feedback and welcome to the Sunnova Family!

Jun. 25th, 2019

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Lenhoyt Methuen, MA

We purchased our home in August 2017 and assumed the Sunnova lease with 23 years remaining. We’ve been satisfied with our system production, which generated enough credit with National Grid to carry us through last winter in the northeast with no electric bill and reasonable lease payments. But our system stopped working around April first. I didn’t realize it until early June because we were drawing down credits and I wasn’t paying attention. I called Sunnova and was told they knew I had a problem and there has been a ticket open since April 17th!! I’ve since emailed them twice and got a single response saying a technician will be contacting me. They’ve known I’ve been down and have had a job ticket open for two months and no one has contacted me! Two stars for system performance, but very disappointed in customer service.

4 years ago

Reply from Sunnova

Hello Lenhoyt, thank you for bringing this to our attention. We are sorry you had to go through this ordeal. We do appreciate your patience. We were able to locate your account, one of our agents will contact you soon to help get this issue resolved. Thank you ^MO

Jun. 21st, 2019

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Emmanuel Rosado

Sunnova installed my solar system in 2015, it has operated well and they repaired the hurricane damage in December 2017 after hurricane Maria. Because of the lack of a reliable grid I have added a battery backup pack which should be installed in the next 30-60 days.

4 years ago

Reply from Sunnova

Hello Emmanuel, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.^MO

Jun. 18th, 2019

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Jessi Kennedy Livermore, CA

Install of the system from V3/Sunnova went fast and easy. However, once I got the go-ahead from PG&E to operate, it worked for a day, then I guess it stopped. I had no idea and it took Sunnova 4 weeks to contact V3. Customer service at Sunnova was completely lacking and all I got was that the development team was fixing bugs with the app. I got it working again, but a day later it stopped transmitting data, but still generating power. Billing.. I have no idea what is going on. As of now, if I were to get solar panels again, I'd go elsewhere. The only reason I'm giving 2 stars instead of 1 is the install and set-up was good.

4 years ago

Reply from Sunnova

Hello Jessi Kennedy, thanks for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. This is not a typical Sunnova Experience, we do appreciate your patience and one of our Sunnova agents will contact you soon to get this issue resolved. Thank you^MP

May. 24th, 2019

star star star star star

Kristin

Sunnova has been so easy to work with. From installation to billing, everything has been smooth. The best benefit of all is how much money having solar has saved us. I could recommend Sunnova to anyone looking for solar!

4 years ago Edited January 10, 2024

Reply from Sunnova

Thank you, Kristin! We aim to provide the best customer experience and are constantly working to cut down our installation process time. We are thrilled that you're now a member of our Sunnova family! ^VB

Jun. 29th, 2021

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DShow Richmond, CA

Sunnova provides a great service and product. I had some questions they were able to help and assist in a timely and professional manner. Best of all I am saving money on by energy bills and helping the planet.

4 years ago

Reply from Sunnova

Hello Dshow, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! ^MP

Jun. 4th, 2019

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John Kinworthy Santa Rosa, CA

Very knowledgeable sales professional, Clem neat very efficient installers (I’m a general contractor) very important to me, no $ out of my pocket for entire installation!!!!! Meter now runs backwards!!!!

4 years ago

Reply from Sunnova

Hello John, thank you for being a valued customer. Your feedback is priceless in our pursuit of customer satisfaction. Welcome to the Sunnova Family! ^MO

May. 17th, 2019

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Eliezer Bay Shore, NY

The agent I last spoke with confirming the transfer was polite and concise. But my overall experience with Sunnova as a whole is average. I called on more than one occasion and never received a call back, even after leaving voice messages.

4 years ago

Reply from Sunnova

Thank you for your feedback Eliezer . We are sorry to hear that this was your experience with Sunnova. This is not the typical Sunnova experience, our drive is to make solar hassle-free by being attentive when explaining the product to our customers.. Can you please send me your system ID and a phone number where we can reach you? We will look into this right away. Thank You. ^OA

May. 10th, 2019

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Scott L Cassville, NJ

I Purchased a home that had a Sunova system installed before we bought and I assumed the lease . It has been three years since we purchased a home and we now need a new roof and when I contacted Synovus I was told the cost of removing the panels and putting them back up is over $4000 ! That is going to make my roof replacement a $12-$15,000 proposition not counting gutters , which have been damaged by snow sliding off the solar panels. I almost wish I hadn’t purchased this home

5 years ago

Reply from Sunnova

Hello Scott L., thank you for reaching out. We are sorry to hear that this was your experience with Sunnova. We do appreciate your business. Would you please provide a contact number where we can reach you via private message? You can also send your information to and one of our Resolution Specialists will contact you shortly. We can only improve by knowing what our areas of opportunity are for improvement. ^MO

Apr. 29th, 2019

star star star star star

Rosemary L Farber Macungie, PA

So far, I have had my solar panels installed and solar service started. And all has gone well. I have been informed of everything that was happening and what was expected to happen.

5 years ago

Reply from Sunnova

Thank you for reaching out Rosemary, we appreciate your positive review. Welcome to the Sunnova Family! ^KM

Apr. 18th, 2019

star star star star star

Lisa Morrisville, PA

Very friendly and outgoing. Always available for questions or concerns any day of the week. Fast and reliable installation, cleaned area very well after installation. Very happy customers!

5 years ago

Reply from Sunnova

Thank you for the note, Lisa. We are thrilled that your experience reflected what we strive for. We appreciate the positive feedback! ^MO

Mar. 29th, 2019

star star star star star

Teresa Las Vegas, NV

I appreciated the fact that I was made aware of every step through out the process from beginning to completion. Thank you and I look forward to clean energy and lower energy bills.

5 years ago

Reply from Sunnova

Hello Teresa, we are excited to welcome you to the Sunnova family! We work hard to make sure you understand every part of the process. Thank you for helping us convert more homes into into energy saving power houses! ^JG

Feb. 14th, 2019

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Armand Savoie Gardner, MA

Very professional on every level. Installation was done on schedule and according to code followed by inspection and approvals to turn the system on. Now it’s up to the weather and management of power to see the benefits.

5 years ago

Reply from Sunnova

Hello Armand! we value your positive feedback. Welcome to the Sunnova Family!

Nov. 13th, 2018

star star star star star

Norberto Rodriguez New Haven, CT

Everything they said they were going to do, they did it. Professionally and in a timely manner. I recommend Sunnova to anyone interested in seeing the power of the sun lower your electric bill.

5 years ago

Reply from Sunnova

Thank you for your note Norberto, We are thrilled that you are now a member of the Sunnova family!

Aug. 28th, 2018

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David Aparicio Montebello, CA

They take a long a long time ( setting dates after previous visits) to get things set up , actually the structural part was set up but the hookup takes a while and our yard looks like crap thanks to them. its been over 2 months maybe three we nave been waiting for them to finish the job. They show us a rating off five stars from their brochure. The people that set up the panels were very kind, but it's all a matter of tome when the inspector gets there to approve the work which is about a months wait another crew shows up a couple weeks later to install panels boxes for electrical. Were still waiting since early April it is now July.

5 years ago

Reply from Sunnova

Hello David, thank you for reaching out. We are sorry for the delay on placing your system in service. We would like to review your account and provide further details and updates. Could you please provide your system Id or contact number on a private message? Regards. ^KM

Jul. 27th, 2018

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Rhonda Chambers Spring, TX

Not really happy with this company at the moment. I am trying to deal with this company to pay them . But because my husband is on the loan from them they will not help me out. Never mind that he has gave them authorization more than several times to talk to me. It is very frustrating. I will say that the lady that was on the phone with me when I went off was very professional. (It wasn't her fault-so I apologized). On the system. It is not producing as much as I would like. Still getting electric bills.

6 years ago

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Bashli Levi Cliffwood, NJ

I mean over all they did great job, the term is longer but, there is service assurances on production. When ever I call customer service they always help me out with my concerns. I'm really surprised that the reviews are so bad here.

6 years ago

star star star star star

Michael DeAmore Sicklerville, NJ

Sunnova has the best solar rates hands down. They do not increase over time like all the rest do . I tell people this and for some weird reason they go somewhere else . It’s crazy but true .

6 years ago Edited May 24, 2023

Reply from Sunnova

Hi Michael DeAmore! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

May. 26th, 2023

star star star star star

Rose Gibson San Francisco, CA

It was an extremely easy install. Communication was great. Very happy with the service and the design of the system. You can't even tell I have solar. Panels are on back of house and the switchover was seamless.

7 years ago

star star star star star

James Hickey Jr San Francisco, CA

Everything was done following the schedule that was set and the installers were neat and careful with my house and grounds. Sunnova was constantly checking and informing me of the next steps.

7 years ago

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Karen Berlin Los Angeles, CA

We have had the system on our roof for one year now. The sales department was great, quick and easy installation. But after having it for a while and seeing our bills and the constant fight with DWP the solar co. has been no help. There customer service sucks!!!! They told me to call DWP if I had a problem with the bill. They do not listen or call you back. I really need help with getting thru to them that they are over charging me for the service, it does not cover my bill and I am still getting charged from DWP. I am actually paying more now then before we go solar. So I say it is a rip off I would not do it again. If I could take it off and throw it in the alley I would.

7 years ago

star star star star star

Charles Corum San Francisco, CA

Good initial contact by Tyler Mason, and good follow up letting me know when the city inspection and approval by San Diego Gas and Electric were completed. Clean install, and the system is up and running like clockwork.

7 years ago

star star star star star

Lawrence Glover San Francisco, CA

I was very satisfied with customer service all round, they kept me informed of every step without me having to inquire and the crew who did the installation was very professional.

7 years ago

star star star star star

Frank Rodriguez San Francisco, CA

From beginning to completion, the process went as promised. With Mr T. Jones thorough and outstanding presentation of your product. To the final completion of installation of system, the experience was great.

8 years ago

star star star star star

Noreen Graham San Francisco, CA

Everything from sign up to installation was done quickly and efficiently. Everybody has been very cordial. Our sales rep Randy was a very pleasant man that pushed to get all this done before the rainy season set in.

8 years ago

star star star star star

David Colon

Thank you. For the opportunity, the support is commendable!

2 months ago

Reply from Sunnova

Hi David Colon, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Feb. 26th, 2024

star star star star star

carlos cruz

They handled everything in a professional manner

2 months ago

Reply from Sunnova

Greetings Carlos, we sincerely appreciate you 5 star review. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Feb. 27th, 2024

star star star star star

Paul Shelby, NC

First Class Customer Service… on time, job satisfaction

2 months ago

Reply from Sunnova

Hello Paul, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 20th, 2024

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Eric Moffat North Billerica, MA

Good communication from company providing updates and answering questions.

2 months ago

Reply from Sunnova

Hello Eric Moffat, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 18th, 2024

star star star star star

Carlos Sellas

Excelent service and high quality costumer support.

2 months ago Edited March 29, 2024

Reply from Sunnova

Estimado Carlos Sellas, ¡gracias por sus comentario positivo sobre nuestros servicios! Estamos encantados de que haya elegido la energía solar. ¡Gracias por elegir a Sunnova

Feb. 13th, 2024

star star star star star

Eladio O Infante

Rapid Response and no problem with system

2 months ago

Reply from Sunnova

Hello Eladio O Infante, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 9th, 2024

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Aj Buffington Cambridge, MA

My roof has been leaking since the day of installation. It is 2 years now and we are currently in the middle of a lawsuit

2 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please feel fee to reach out to us with your system ID to [email protected]. We look forward to assisting you with your roof leak. Thank you.

Feb. 8th, 2024

star star star star star

Poughkeepsie Subway Wappingers Falls, NY

They were very professional from start to finish

2 months ago

Reply from Sunnova

Hello Poughkeepsie Subway, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Feb. 8th, 2024

star star star star star

Andres Aponte Deltona, FL

So Far I Like everything, the service ,instalation

2 months ago

Reply from Sunnova

Hello Andres Aponte, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Feb. 6th, 2024

star star star star star

adeep1 Nesconset, NY

The people that I have dealt with in your company have been courteous and professional. Besides, my brother in law is in the solar business and says that you are a reputable company. That was all I needed to hear.

11 months ago

Reply from Sunnova

Hi adeep1! We appreciate your 5-star review. Thank you for being part of the Sunnova Family! ~AG

Jun. 1st, 2023

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Kory Smithhammer Pittsburgh, PA

Every step of the sunnova process has been easy! All members of the team have been friendly, courteous, efficient, and customer focused. None of the employees have been pushy, would highly recommend!

11 months ago

Reply from Sunnova

Hello Kory, We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. *MG*

May. 25th, 2023

star star star star star

Deb Page Gardner, MA

I have enjoyed working with Sunnova. I like being able to speak with a real person, not an animated voice. Any questions I had were answered in a timely manner. It's been a stress-free pleasure.

11 months ago

Reply from Sunnova

Hello Deb Page, Thank you for being a valued customer. Our goal is to provide world-class customer service, and your feedback is priceless in our pursuit of customer satisfaction. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback. ^JC

May. 25th, 2023

star star star star star

Blanca Morales

Very satisfied with the service and very good experience.

1 month ago

Reply from Sunnova

Hello, Blanca. Thanks for the positive feedback. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. We're here to support you every step of the way!

Apr. 1st, 2024

star star star star star

Dev McGlaughlin

Technician Tim was very knowledgeable and helpful.

1 month ago

Reply from Sunnova

Thank you, Dev McGlaughlin, for taking the time to write us a kind review. Glad to hear that Tim delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 25th, 2024

star star star star star

Sandra Rivera

Excellent customer service and quick response.

1 month ago

Reply from Sunnova

Thank you, Sandra Rivera! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Mar. 25th, 2024

star star star star star

Robert L

Hassle free install. Nothing to do except soak up the sun.

1 month ago

Reply from Sunnova

Robert L, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 25th, 2024

star star star star star

Michael Zanzano

Professional installation and services!!

1 month ago

Reply from Sunnova

Michael, thank you for your 5-star rating! We're honored to have you as a valued member of the Sunnova community!

Mar. 26th, 2024

star star star star star

Denise Dutton

Efficient service. Savings on the electric bill

1 month ago

Reply from Sunnova

Hi Denise, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Mar. 30th, 2024

star star star star star

Hector Rivera

Outstanding service and ease of resources.

1 month ago

Reply from Sunnova

Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 26th, 2024

star star star star star

Marianne Mazza

System works great. Can see savings on website

1 month ago

Reply from Sunnova

Hello Marianne Mazza, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Mar. 26th, 2024

star star star star star

Kris Pineda

I LOVE SUNNOVA. i want as many solar pannels as possible

1 month ago

Reply from Sunnova

Hi Kris, we appreciate your positive feedback and review. We are happy to welcome you to the Sunnova family!

Mar. 30th, 2024

star star star star star

Carmelo T. Madera

Sunnova offered great products and services

1 month ago

Reply from Sunnova

Hello Carmelo, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Mar. 30th, 2024

star star star star star

Raymond Pryor

Quality of Materials and function of system.

1 month ago

Reply from Sunnova

Raymond Pryor, thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024

star star star star star

Nancy Dillon

Knowledge of product and honesty. xxxxxx

1 month ago

Reply from Sunnova

Nancy Dillon thanks for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. We're excited to have you as part of the Sunnova family!

Mar. 22nd, 2024