Name: Sunnova
Rating: 4.7

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Verified Customer

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James Casey North Dartmouth, MA

I bought a home with an existing lease. When I called to switch things over the person I spoke with couldn't really explain too well how it all worked.

2 years ago

Reply from Sunnova

Hello James, thank you for bringing this to our attention. Can you please send us a private message with your system ID and a phone number where we can reach you at [email protected]? We'll look into this right away. Thank you. ^JD

Jul. 6th, 2021

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Verified Customer

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MILAGROS COLON Davenport, FL

VERY GOOD COMPANY, never had a problem with the system and it help me save money. Is a company you can trust on.

2 years ago

Reply from Sunnova

Milagros, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Luke Thompson New Haven, CT

When looking for solar energy Sunnova was easy to deal with and was the most cost savings for my electric bill.

2 years ago

Reply from Sunnova

Luke, thank you for the kind words. We are excited that you're happy with your new solar system! ^JD

Jul. 6th, 2021

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Verified Customer

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Charles Kline Waynesboro, PA

very satisficed with them Service is great great value for the money and helping to save our environment

2 years ago

Reply from Sunnova

Hello Charles, thank you for the feedback, we really appreciated it! Welcome to the Sunnova Family.**MV

May. 18th, 2021

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Verified Customer

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Jessica Suarez Santa Clarita, CA

Easy, effective, Scott W made it easy and convenient and followed through with getting us all set up.

3 years ago

Reply from Sunnova

Thank you for sharing your story Jessica! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence! ^JD

Feb. 10th, 2021

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Verified Customer

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Carole Ciappa Vincentown, NJ

no problems with them. We changed our loan requirement after signing and Sunnova had no problem giving us a new contract.

3 years ago

Reply from Sunnova

Hello Carole Ciappa, we work hard to make the switch to solar hassle-free. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova family!**MV

Feb. 3rd, 2021

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Verified Customer

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Gladys Roche

they are very knowledgeable , friendly, reliable, fast and very professional and true to their word

3 years ago

Reply from Sunnova

Hello @Gladys Roche, we work hard to make sure you understand every part of the service.
We appreciate feedback.**MV

Dec. 17th, 2020

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Verified Customer

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Edward M Fuentes

They were quick and have answered all of my questions. The app to track my production has been difficult to get access to.

3 years ago

Reply from Sunnova

Edward, thank you for the kind words. We are excited that you're happy with your new solar system!^ JD

Dec. 10th, 2020

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Verified Customer

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Micheal Millsaps Exeter, CA

Easy people to deal with. The sales team were friendly, forthcoming and answered all of my questions.

3 years ago

Reply from Sunnova

Mr. Millsaps, thank you for the kind words. We are excited that you're happy with your new solar system!^JD

Jun. 16th, 2020

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Verified Customer

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Richard J. Golding Sr. Las Vegas, NV

Everything was told to me in detail from our Saleswomen Susan whom is so knowledgeable here in Las Vegas Nv.

3 years ago

Reply from Sunnova

Good morning Richard, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Jun. 9th, 2020

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Verified Customer

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Ron Wiacek

I have reached out to my sales rep multiple times with no follow up, I have also emailed the company and called with no follow up. When will someone get in contact to address my concerns?

3 years ago

Reply from Sunnova

Good morning Ron Wiacek, Thank you for bringing this to our attention. We are sorry to hear this was your experience with Sunnova. An Issue Resolution Specialists will reach out to you shortly to address any questions or concerns you may have. We are here to help. Thank you ^MP

Apr. 21st, 2020

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Verified Customer

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Jerry Minium

I gave 5 stars because not only was the installation fast, it was a group of guys that worked great together. The

3 years ago

Reply from Sunnova

Good morning Jerry, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Apr. 21st, 2020

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Verified Customer

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Steven

Tried to get some assistance from their Customer Service department. All the guy could do is read a pre-ordered phone script...each time. I eventually requested to speak with manager and even that was painful and frustrating.

4 years ago

Reply from Sunnova

Thank you for reaching out, Steven. We are sorry to hear about your experience with our Customer Service dept. Can you please send us a private message with your System ID and a phone number where we can reach you?

Apr. 6th, 2020

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Verified Customer

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Scott Brugge

My installation was quick and easy, the process was smooth and no hitches..,would highly recommend them

4 years ago

Reply from Sunnova

Good morning Scott, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Julie Anderson

So far so good. Very understanding and if I have a question about something I don't understand it gets resolved. Ty

4 years ago

Reply from Sunnova

Good morning Julie, Thank you for your positive feedback and welcome to the Sunnova family!. ^MP

Feb. 11th, 2020

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Verified Customer

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Dean Nygaard San Marcos, CA

I've been unable to look at my online account because there was something wrong. The Tech Dept was supposed to reach out to me for a solution, but I've never heard from anyone. I still can't see anything about my account, and I've been waiting a couple of weeks.

4 years ago

Reply from Sunnova

Hello Dean, thank you for bringing this to our attention. We use all of our customer comments to better our customer service programs. Our records shows that our Tech Dept. corrected the issue and one of our customer service agents contacted you on 1/10/2020 to check if you could log into our customer portal, he left you a voicemail. One of our Issue Resolution Specialists will call you today. ^MO

Jan. 14th, 2020

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Verified Customer

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JAVIER

The company Has provided good customer service in answering questions and concerns. The contractual documentation was easily accessible.

4 years ago

Reply from Sunnova

Hello Javier, we work hard to make the switch to solar hassle-free. We are so happy to hear your experience reflected what we strive for. Thank you for your positive feedback and welcome to the Sunnova Family! Thank you^OA

Jan. 8th, 2020

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Verified Customer

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Paula Simpkins

Because of my contact person Lisa. Whenever I contact her she gets right back to me and follows up. _''' % satisfied!

4 years ago

Reply from Sunnova

Hello Paula, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words . Welcome to our Sunnova Family!^MO

Jan. 7th, 2020

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Verified Customer

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Sabrina Neri Dos Palos, CA

I was told I'd have the back up battery so when the power went out I'd still have power using the panels and battery...I did not get the batterY because it needs to be purchased separately

4 years ago

Reply from Sunnova

Hello Sabrina, Thank you for bringing this to our attention. One of our Issue Resolutions Specialists will contact you. Thank you again^MO

Dec. 31st, 2019

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Verified Customer

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Ryan Mitchell Tulare, CA

All is good, but, the communication is not there when the install and process is in motion. A call/email weekly for an update would add the star.

4 years ago

Reply from Sunnova

Good Morning Ryan, Thank you for bringing this to our attention. We use all of our customer comments to better our customer service programs. Welcome to the Sunnova Family!.^MP

Dec. 31st, 2019

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Verified Customer

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Bryan Reynolds New London, CT

They was honest about the whole thing. They informed me that you will not save tons of money but you are helping the plant.

4 years ago

Reply from Sunnova

Good Morning Bryan, Thank you for your feedback and Welcome to the Sunnova Family! ^M

Dec. 31st, 2019

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Verified Customer

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Joan

I don't feel a couple of panels are working that well and I contacted who they told me to contact and I have yet to hear anything.

4 years ago

Reply from Sunnova

Good Morning Joan, Thank you for bringing this to our attention. If you could please send us an email to with your system id/phone number where we can reach you?. We will look into this right away. Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Candice Fagan

I am verypleased with the install and Darrin (rep) is very attentive. I am waiting to see the savings before I rate higher.

4 years ago

Reply from Sunnova

Good Morning Candice, Thank you for your feedback and Welcome to the Sunnova Family. ^MO

Dec. 10th, 2019

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Verified Customer

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Pankaj gajri

Like the service and product. Definitely will recommend my friends and family to become a part of sunnova

4 years ago

Reply from Sunnova

Good Morning Pankaj, Thank you for your feedback and Welcome to the Sunnova Family. ^MP

Dec. 10th, 2019

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Verified Customer

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Denise dietrich

Detailed info. Very informative. Customer service is great. Always there to help you with everything.

4 years ago

Reply from Sunnova

Thank you, Denise dietrich! We aim to provide the best customer experience and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family! ^OA

Dec. 3rd, 2019

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Verified Customer

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Tom Latsko

Zak my sales person is very well educated on your product. He explained it very well. Bring my comfort level up.

4 years ago

Reply from Sunnova

Thank you, Tom Latsko! We aim to provide the best customer experience and we are constantly working to make our installation process as hassle-free as possible. Welcome to the Sunnova family! ^OA

Dec. 3rd, 2019

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Verified Customer

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Jane LaPrino

Loved the people that we worked with! The process right from the start through installation was flawless.

4 years ago

Reply from Sunnova

Good Morning Jane, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Juan

Effortless Process, from beginning to end, they work around your schedule, with a one day turn around completion time

4 years ago

Reply from Sunnova

Good Morning Juan, Thank you for your feedback and Welcome to the Sunnova Family!. ^MP

Nov. 26th, 2019

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Verified Customer

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Duane Barber

The whole process was filled with mistakes. They were all rectified however not sure what the outcome would of been if not for paying close attention to the whole process.

4 years ago

Reply from Sunnova

Hello Duane, thank you for your feedback. We are sorry to hear that this was your experience. One of our Issue Resolutions Specialist will contact you in one to two business hours . Welcome to the Sunnova Family!Than^MO

Nov. 15th, 2019

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Verified Customer

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Radhakrishnan Suswaram

They did the good job especially Luke as a sales person. Very knowledgeable. Educated me how Solar helps

4 years ago

Reply from Sunnova

Hello Radhakrishnan, we appreciate the positive feedback. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We are excited to welcome you to the Sunnova family!^MO

Nov. 15th, 2019

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Verified Customer

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Matt Sampson

Solar was installed a week after signing the contract it's now November 5th and it's not activated. I've called more than a dozen times, they send a repair 'technician' at least every 2 weeks with no help !!!! Don't do it !!!! Find someone else !!! Horrible customer service !!!

4 years ago

Reply from Sunnova

Hi Matt, thanks for bringing this to our attention. We are sorry to hear about your experience. Can you send us a private message with your system ID and a phone number where we can reach you? One of our Issue Resolution Specialist will contact you.^MO

Nov. 15th, 2019

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Verified Customer

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Veronica

It has been easy to deal with them as we acquired our solar panels. We have only been customers for a couple of months.

4 years ago

Reply from Sunnova

Hello Veronica, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Nov. 4th, 2019

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Verified Customer

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Steven Chatelain

Sunnova is the most frustrating company I have ever had to deal with. After 3 months they still owe me a refund for $299.00. I have been promised that refund by several people including a supervisor but I have not received it to date. My list of complaints against Sunnova is extensive. I hope I never have to deal with them again.

4 years ago

Reply from Sunnova

Good afternoon Steven, thank you for bringing this to our attention. This is not a typical Sunnova experience. We do apologize and are here to help. One of our Issue Resolutions Specialist will reach out to you within 1-2 business hours. Thank you!^MO

Oct. 29th, 2019

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Verified Customer

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Bernice M Pomarico

Excellent response to complaint that solar panels were not producing but I did need to complain before problem was noted.

4 years ago

Reply from Sunnova

Good Morning Bernice, Thank you for bringing this to our attention. This is not a typical Sunnova Experience. We do apologize and are glad to hear your concerns were addressed. If you have any more questions or concerns please don't hesitate to reach out to us. Thank you ^MP

Oct. 29th, 2019

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Verified Customer

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Joseph Vellali

While customer service, installation and product functionality are 5 star, not having an app to see real time generation performance is missing.

4 years ago

Reply from Sunnova

Good Morning Joseph, Thank you for your feedback and Welcome to the Sunnova Family!.^MP

Oct. 14th, 2019

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Verified Customer

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Anderson L Swift Sr Stockton, CA

Professional and reliable , the solar panels look great on my roof, it really make a difference to my hone

4 years ago

Reply from Sunnova

Good Morning Anderson, thank you for your positive feedback and welcome to the Sunnova Family!^MO

Oct. 8th, 2019

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Verified Customer

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Lester Sappington

installation was excellent. Customer service was excellent as well the time frame to complete the job was metal in time

4 years ago

Reply from Sunnova

Thank You Lester Sappington! We are excited to welcome you to the Sunnova family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.^OA

Oct. 1st, 2019

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Verified Customer

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Dave

The service is very good, and the people are competent and friendly. I have absolutely no complaints.

4 years ago

Reply from Sunnova

Thank You Dave! We are excited to welcome you to the Sunnova family! we work hard to make the switch to solar hassle-free, Our aim is to provide a customer experience that meets your expectations.^OA

Sep. 17th, 2019

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L. Bailey

Sunnova is a great company. Ryan was very helpful. We just paid $0 for our electric bill this past month. That means everything!

4 months ago Edited March 21, 2024

Reply from Sunnova

Thank you, L.Bailey, for taking the time to write us a kind review. Glad to hear that Ryan delivered great service and answered all of your questions. Enjoy your new solar system.

Mar. 21st, 2024

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Nonoyer Biznez Taylor, TX

SolarEdge emailed us saying we needed to have our inverter replaced. They sent the new inverter and contracted with Sunnova to do the installation. The Sunnova technician said he didn’t have a cellular kit to put in the new inverter so it could communicate with SolarEdge and the app but that he would get one and return. I never saw him again. After talking to SolarEdge, they said there would have been one in the old inverter he could have transferred— I know that one worked because it communicated with the app just fine before the switch. When I called Sunnova to tell them the problem, they said there were no notes on the call so I would have to schedule and pay for a call. I called SolarEdge and they gave me a similar answer. I do not recommend either company.

8 months ago

Reply from Sunnova

Thanks for choosing Sunnova Nonoyer Biznez! We've seen your review and would like to help. To help us address your concerns promptly, please send us an email at [email protected] with your system ID or case number. We appreciate your cooperation and are committed to helping to resolve your concerns.

Jul. 20th, 2023

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Nissa Kelly Wayne, PA

So many things went wrong with this experience it is hard to know where to start. Our neighbor's sunroof was damaged and the workers tried to hide it, then broke our back gate trying to get roof access while not informing us or the neighbors, nothing was scheduled. Then things got worse. There was a lack of organization, communication and simple courtesy. Our gate is still damaged, they left big dirty spots on our freshly painted walls, and a lamp that is irreplaceable was damage. We haven't heard one word about any of these things being replaced or repaired.

8 months ago

Reply from Sunnova

Hello Nissa Kelly, We apologize for all the inconvenience this has caused. To help ensure we address your concerns effectively, we kindly request you to send us an email at [email protected] with your system ID or the case number associated with your inquiry. By sharing this information, we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Jul. 20th, 2023

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Cameron Escovedo

I have to say it would be very challenging for me to imagine a worse way to treat a customer. I have had an open case with them for 7 months now regarding my solar system. I have exposed wires underneath a panel that causes the system to trip constantly. If I am not playing technician myself and constantly resetting the breaker then my panels don't produce! Its very annoying. But somehow Sunnova made it even worse! Ive had to call in about 30 times and explained my situation over the 7 months. Each time a new rep and another time waste having to explain my issue. Here are the top hits that get repeated on every call: - Im sorry to hear that (not really sorry) - I can expedite this so my supervisor can review it (Expediting does NOTHING) - Im sorry I cant transfer you to anyone else (Who designed this torture system) - Ill have a supervisor call you back (only happened 3 out of the 30 calls. WAY TO GO 10% sucess rate!) - I promise to get a further update for you. Ill call you back in 3 - 5 business days (NEVER CALLS BACK!) I have been forced to chase them around for 7 months to try and get someone to fix my issue. I am truly left helpless and all I can do is find every solar company review site and warn EVERYONE TO STAY AWAY! I unfortunately bought this house and inherited the contract. I might have bought a totally different house knowing how horrible this company is. STAY AWAY!!!

8 months ago

Reply from Sunnova

Hello Cameron Escovedo,
Thanks for reaching out. It looks like one of our team members is already working on your issue. Let's continue that conversation to ensure your concerns are addressed.

Jul. 18th, 2023

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Laurie Collom Tehachapi, CA

The company employees responded same day to corrections we noticed were needed. The team effort between us and them was pleasant and problems were easily solved on-site.

9 months ago

Reply from Sunnova

Hello Laurie Collom, We are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Jul. 17th, 2023

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Cindy Bernardi Eatonton, GA

I was so excited to get started with solar. We invested with power home solar. So far a total waste of money. They were installed December of 2021. Since then, power home solar has gone bankrupt. These panels Still don’t perform like advertised. Technicians have been out a handful of times and I’m not sure what they did. Every time they tell us they are working when they leave. Then later, no different. We are paying 70.000.00$ for roof decoration! We still pay full power bills, we never received any income tax relief, and the battery says it’s full, but doesn’t work in an outage. I am so disappointed!

9 months ago

Reply from Sunnova

We apologize for the delay in respons, your patience is much appreciated. To help ensure we address your concerns effectively, we kindly request you to send us an email at [email protected] with your system ID or the case number associated with your inquiry. By sharing this information, we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Jul. 15th, 2023

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Jason Johnson Ontario, CA

This was a great experience. Sales and installation teams were very personable and showed a genuine interest in making sure the process was as easy as possible.

9 months ago

Reply from Sunnova

Hi Jason Johnson, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Jul. 15th, 2023

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Frank Rocha Golden Valley, AZ

Professional services and very very quick instalment of Solar Panel's. Would Recommend Sunnova for solar Energy.5 🌟 plus. Very Satisfied.Frank Rocha.

9 months ago

Reply from Sunnova

Hello Frank Rocha , we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Jul. 12th, 2023

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Viktor Brodowski Union, SC

3 trucks pulled up to check my system, they found out my wifi antenna is broken, so I need a new one before they can actually read what my power production is. I still am unsure whether they ordered a new one. I am still having problems that are unresolved.

9 months ago

Reply from Sunnova

Hello Viktor Brodowski, We are sorry to hear you have been having issues with your solar system. Can you send an email to [email protected] with your system ID and a phone number where we can reach you?

Jul. 11th, 2023

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Mannwalsh

Best price for the system installed, customer service has been exceptional. Everything as stated and on time. I interviewed 13 companies and this stood above the rest

9 months ago

Reply from Sunnova

Hello Mannwalsh, We are so happy to hear that your experience reflects what we strive for. Thank you for your positive feedback, and welcome to the Sunnova Family!

Jul. 10th, 2023

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Steven Bock North Las Vegas, NV

They did a terrific job from the installation through turning the system on. They were constantly giving me updates on the status on my solar panel system.

9 months ago

Reply from Sunnova

Hello Steven Bock, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for!

Jul. 5th, 2023

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Patrick Bishop

All the representatives where very nice and polite, All the contractors where great. We would recommend them to are friends and relatives. Thanks the Bishops

9 months ago

Reply from Sunnova

We hope you are having a great day Patrick Bishop! We are so happy to hear your experience reflects what we strive for.

Jul. 5th, 2023