Name: Sunnova
Rating: 4.7

star star star star star

Andre Herbst Cassville, NJ

what is there not to like. a good product, great service, great price, great service

4 months ago

Reply from Sunnova

Andre Herbst thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Dec. 8th, 2023

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Kyle Hardman Las Vegas, NV

Amazing customer service and they deliver on time and do what they say they will do!

4 months ago

Reply from Sunnova

Thank you for your review, Kyle Hardman. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Dec. 8th, 2023

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gatormac53

Awesome job my everyone involved from sales to the installation team and electrican

4 months ago

Reply from Sunnova

Hello gatormac53, thank you for your positive feedback! We're incredibly excited that you've decided to go solar and join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future. We're honored to have you as a valued member of the Sunnova community!

Dec. 7th, 2023

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Denise Young Fresno, CA

It is a great company to deal with. Everyone we have spoke with has been extremely helpful and kind

5 months ago

Reply from Sunnova

Thanks for your positive feedback, Denise Young! We're incredibly excited that you've decided to go solar & join us in our mission to Power Energy Independence™. Your choice to harness the power of the sun showcases your commitment to a cleaner and more sustainable future.

Dec. 7th, 2023

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Steven Kleeman

Great service and communication. Sales rep was very responsive to any questions.

5 months ago

Reply from Sunnova

Hello Steven Kleeman, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 30th, 2023

star star star star star

Debbie Stout Birdsboro, PA

5 months ago

Reply from Sunnova

Hello Debbie Stout, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 27th, 2023

star star star star star

Thomas Swaney Norwich, CT

Everything went well from the planning to the install. Great company to deal with.

5 months ago

Reply from Sunnova

Hello Thomas Swaney, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 28th, 2023

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Thomas Mitchell

Save money on electric bill and would be a great selling point if or when I sell my house.

5 months ago Edited March 21, 2024

Reply from Sunnova

Hello Thomas Mitchell, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 27th, 2023

star star star star star

Betty Rivera Putnam Valley, NY

The crew that installed the panels were very friendly and careful working in our home.

5 months ago

Reply from Sunnova

Hi Betty Rivera, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Nov. 27th, 2023

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Jeff Denis Reno, NV

Great service from sales to install, I would recommend this company to frienfs and family.

5 months ago

Reply from Sunnova

Jeff Denis, thank you for sharing your positive feedback! We're thrilled that you've made the decision to embrace solar energy and become a part of our mission to Power Energy Independence™. Thanks for your dedication to a greener and more sustainable future. We're excited to have you as part of the Sunnova family!

Nov. 27th, 2023

star star star star star

Dustin Sheppard Rahway, NJ

Amazing!!! What a great company with great Client Service and such a fast turnaround!!!

5 months ago

Reply from Sunnova

Thank you for reaching out to us, Dustin Sheppard. At Sunnova, our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support in our mission!

Nov. 20th, 2023

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Jim Klinedinst York, PA

The install was very good. I was really impressed with the electrical installation guy’s. There work is very nice

5 months ago

Reply from Sunnova

Thank you for your message, Jim Klinedinst. We work hard to make sure you understand every part of our process. Thank you for helping us convert more homes into energy-saving powerhouses!

Nov. 20th, 2023

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Irene Colbert

They were very determined and supportive and sufficient with the solar process and installation.

5 months ago

Reply from Sunnova

Hello Irene Colbert, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 20th, 2023

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Terry L Nace Spring Grove, PA

They were very professional and courteous. The work was done when they said it would be.

5 months ago

Reply from Sunnova

Hello Terry L Nace, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Nov. 20th, 2023

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Chris Nicholson TX

There was no followup call or information provided. The system is currently showing an error, which was there before the maintenance call.

5 months ago

Reply from Sunnova

Hello Chris Nicholson, To help ensure we address your concerns effectively, we kindly request you to provide us with your system ID or the case number associated with your inquiry. By sharing this information via email at [email protected], we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Nov. 20th, 2023

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joam linares Waldorf, MD

Way to deal with, felt very transparent with the evaluation and information procuded

5 months ago

Reply from Sunnova

Hello joam linares , welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 10th, 2023

star star star star star

Rainy Cadenhead Kansas City, MO

Very thorough inspection of the work done and ensuring the work was done correcting.

5 months ago

Reply from Sunnova

Hello Rainy Cadenhead, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Nov. 9th, 2023

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Jakob Olson Bridgeport, CT

They took a bit with the installation and they can be hard to contact sometimes. And one their employees did make a false report to some animal rights group.

5 months ago Edited November 14, 2023

Reply from Sunnova

Hello Jakob Olson, We appreciate your additional feedback. We are committed to providing the best customer service possible and take your concerns seriously. Could you provide your system ID and name to [email protected] so we can address your concerns?

Nov. 15th, 2023

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Andre Caffey Oswego, IL

Very happy with My solar panels, they look very nice on the house. And my light bill looks great. Highly recommended

6 months ago

Reply from Sunnova

Hello Andre Caffey, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Nov. 7th, 2023

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Guillermina Cortez Orange, CA

Great experience with Sunnova. Very happy with their services. I will definitely recommend to my friends and family.

6 months ago

Reply from Sunnova

HI Guillermina Cortez, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey, & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Oct. 24th, 2023

star star star star star

Victor Soto Belleville, NJ

All work was done in a professional manner and the support groups were on point every step of the way.

6 months ago

Reply from Sunnova

Hello Victor Soto, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Oct. 23rd, 2023

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Rahul Bhaduri (Rahul) Pleasanton, CA

A few days after the inverter was replaced, the battery stopped working. No one will answer calls or respond to emails/texts…I have had the same experience with the entity that installed the battery a couple of years ago…it is beyond rationale as to how these people remain in business!

6 months ago Edited November 27, 2023

Reply from Sunnova

Hi Ra5hul Bhaduri, we appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Oct. 28th, 2023

star star star star star

Daron Feemster San Angelo, TX

The service was on time and quick to respond the service technician was very professional and really did a great job

6 months ago

Reply from Sunnova

Hello, Daron Feemster, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 19th, 2023

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Erin Grenier Old Saybrook, CT

They put a hold on my living room ceiling. When they sent a guy to patch it, I didn’t get a good feeling that it was going to look right.. now I have to replace my entire ceiling. They send me $700.00 to cover the damage to the hole but what a disaster! Not something I needed to deal with before the holidays. I do not recommend.

6 months ago

Reply from Sunnova

Hi Erin Grenier, Thank you for your feedback; it's invaluable to us in improving our services. We sincerely apologize for any inconvenience caused. Our team is actively investigating your account and the concerns you raised. Rest assured, we will reach out to you shortly to discuss and resolve the matter. We appreciate your understanding and patience and are eager to help ensure you have a positive experience with us.

Oct. 20th, 2023

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Santos Juan Tampa, FL

This has been a 3 year nightmare. We paid 70 thousands dollars and the system work for 3 week. It haven't worked since. We've begged to have it repaired and we are told they do not have technicians to fix it. It's been a 3 year nightmare

6 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve. Please contact us at (866) 786-6682 or at [email protected]

Oct. 18th, 2023

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David Boyer Independence, MO

Abel was on time, kind and understanding. He answered all of my questions. I highly recommend Sunnova!

6 months ago

Reply from Sunnova

Hello David Boyer , Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 18th, 2023

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Jamie Silva

Wish the app had the same info available as website as far as billing, auto pay and payments but everything has been very easy and smooth.

6 months ago

Reply from Sunnova

Thank you, Jamie! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2023

star star star star star

Manuela Wenner Corona, CA

Automatica Payment , friendly on the phone, don't have much information about them, came with my solar

6 months ago

Reply from Sunnova

Thank you, Manuela! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2023

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Cory Grant

So far so good. Installation was fast and good. Have not received my bill yet. Waiting to see if it's what we've agreed upon

6 months ago

Reply from Sunnova

Thank you, Cory! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2023

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tin tran Oakland, CA

Came to install new parts on my Generac battery, my battery stopped charging after the service. Techs left and now still waiting for service call back just for scheduling. My best guess would be more waiting after scheduling to get it fix, eventually, maybe………..?

6 months ago

Reply from Sunnova

Thank you for getting in touch with us and bringing this issue to our attention. We understand the frustration this may have caused, and we sincerely apologize. We value your feedback and are committed to providing you with the highest level of customer service. Thank you for your patience, and we look forward to resolving this matter to your satisfaction.

Oct. 13th, 2023

star star star star star

Ruth Howard

The two gentlemen were professional and very knowledgeable. They explained to me the functionality of the inverter.

6 months ago

Reply from Sunnova

Hi Ruth Howard , Congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 12th, 2023

star star star star star

Cynthia S Smith New Berlin, PA

Sunnova deserves a 5 star rating because they are true to their word and the product/service is great!

6 months ago

Reply from Sunnova

Greetings, Cynthia S. Smith , a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 10th, 2023

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Deb Smith-Shoemaker Peoria, AZ

This process took way too long. It started in the spring and was just turned on a couple of weeks ago… missed the horrific heat of the Phoenix summer. I have yet to see if it was worth it…. But the salesman was sure good!🤦🏼‍♀️

6 months ago

Reply from Sunnova

Hi Deb, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience. If you have any additional questions or concerns, please contact us at (866) 786-6682

Oct. 6th, 2023

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James Willis FL

The set up crew was great, after that is when everything went downhill. It was months after the panels were assembled before they were actually activated.

6 months ago

Reply from Sunnova

Hi James, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience. If you have any questions or concerns, please contact us at (866) 786-6682

Oct. 6th, 2023

star star star star star

Jose Maldonado Kansas City, MO

So far its all good. It's only been a few months of service with Sunova, so it is too early to tell.

7 months ago

Reply from Sunnova

Thank you, Matthew! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 2nd, 2023

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Adele Palm Desert, CA

Fastest and neatest install ever. All the visualable components look exceptionally clean and well installed.

7 months ago

Reply from Sunnova

Thank you, Adele! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 29th, 2023

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Bryan Atlanta, GA

The 2 technicians that came out were very professional and polite. They were very helpful with my questions.

7 months ago

Reply from Sunnova

Hello Bryan , welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Sep. 28th, 2023

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Samuel Rivera

The peace of mind to have power in case3 of emergency and the good an fast service that sunnova give.

7 months ago

Reply from Sunnova

Thank you, Samuel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Mark McGrath

Great experience from start to finish. Customer Service has been great. Install went well. So far so good!

7 months ago

Reply from Sunnova

Thank you, Mark! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

star star star star star

Paul Gauthier

Just a great group to work with, from information about everything, to the cree who installed everything.

7 months ago Edited March 29, 2024

Reply from Sunnova

Thank you, Paul! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Beth Johnson Ladysmith, WI

Sales person was exceptional, guy that measures was very thorough! Just feel like the company is taking care of me!

7 months ago

Reply from Sunnova

Thank you, Beth! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Angela Kazanovicz Douglas, MA

Sunnova made the whole experience go very smoothly. Contacting the customer all along the way every step of the way.

7 months ago

Reply from Sunnova

Thank you, Angela! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Edgar Juarbe

When upgrading existing systems instead of upgrading billing I had to add another contract Now I have two bills on different dates

7 months ago

Reply from Sunnova

Hello, Edgar Jurabe We apologize any inconvenience incurred. Due to the existence of two distinct billing contracts, separate billing is required for each. If you would like to merge the system in your portal, you do have the opportunity to do so. If so, please get in touch with us by phone or email to make a request.

Sep. 26th, 2023

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Sylvia Abad-Kiefer

So far since purchasing our new home this company has been exceptionally great and loving the Solar panels!

7 months ago

Reply from Sunnova

Thank you, Sylvia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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lSamudra Leitan Cathedral City, CA

I like your service. Tech support. That there's always a line to talk with someone if I have a problem.

7 months ago

Reply from Sunnova

Thank you, lSamudra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Sally Broce Yuba City, CA

Workers did a great job. Higher ups not so good. Took too long to get orders and etc relayed to the work crews.

7 months ago

Reply from Sunnova

Thank you, Sally! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Tony Jimenez Philadelphia, PA

Really good company that didn't waste my time and was very transparent. Easy process and had no issues reaching them.

7 months ago

Reply from Sunnova

Thank you, Tony! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Ramon Rodriguez

I like the Way i am treated.. olways demonstrate lots of respect. I recibe the oppportunity to ask questions.

7 months ago

Reply from Sunnova

Thank you, Ramon! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Ormeshia Mcneil Vero Beach, FL

So far so good but the agent that helped me sign up promised rewards and was told he would have it to me by Friday. I texted him Friday and never got a response since and today is Monday.

7 months ago

Reply from Sunnova

Ormeshia Mcneil, We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously. May you provide your system ID and name to [email protected] so we can address your concerns?

Sep. 26th, 2023

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Dan Rowland Rocklin, CA

Working with Sunova and Ambrose solar is the only way to get trusted incredible installation and service

7 months ago

Reply from Sunnova

Thank you, Dan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023