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Tony Jimenez Philadelphia, PA

Really good company that didn't waste my time and was very transparent. Easy process and had no issues reaching them.

11 months ago

Reply from Sunnova

Thank you, Tony! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Ramon Rodriguez

I like the Way i am treated.. olways demonstrate lots of respect. I recibe the oppportunity to ask questions.

11 months ago

Reply from Sunnova

Thank you, Ramon! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Ormeshia Mcneil Vero Beach, FL

So far so good but the agent that helped me sign up promised rewards and was told he would have it to me by Friday. I texted him Friday and never got a response since and today is Monday.

11 months ago

Reply from Sunnova

Ormeshia Mcneil, We appreciate your additional feedback. We are committed to providing the best customer service possible, and we take your concerns seriously. May you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Sep. 26th, 2023

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Diana Pagan

The best investment that I have made. I have peace of mind knowing that my family will m ot be in the dark.

11 months ago Edited August 30, 2024

Reply from Sunnova

Hi Diana Pagan , congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 26th, 2023

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Dan Rowland Rocklin, CA

Working with Sunova and Ambrose solar is the only way to get trusted incredible installation and service

11 months ago

Reply from Sunnova

Thank you, Dan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

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Alycia Filippone

There was lack of communication and sloppy work.

1 month ago

Reply from Sunnova

Hello Alycia. We would like to extend our sincere apologies for any inconvenience caused. We look forward to providing you with the customer service you deserve. Thank you for your understanding, and we eagerly anticipate the opportunity to make things right.

Aug. 5th, 2024

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Franco Alvarez

Excellent company, both products and service has been flawless so far. I’ve been an active customer for 7 month now.

5 months ago

Reply from Sunnova

Hi Franco Alvarez. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Mar. 22nd, 2024

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Amaris Lopez

Pleased with sunnova's service and treatment. Quick approval and resource management for prompt installation.

5 months ago

Reply from Sunnova

Hello Amaris!Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Mar. 22nd, 2024

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Ed Reyes

The process was really straightforwardly. I recommend this company and I’m planning to use it again.

6 months ago

Reply from Sunnova

Hello Ed! Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!

Mar. 22nd, 2024

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Jose Magana

The worker was very kind even though we had took a little bit of time to get ourselves ready for them

6 months ago

Reply from Sunnova

Hi Jose Magana! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Joe Campbell

very straight forward and a great plan. all questions were answered and my decision was easily made

6 months ago

Reply from Sunnova

Hi Joe Campbell! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Mar. 21st, 2024

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Christine Dash Beverly, MA

The staff was wonderful. I wish every company was this transparent , helpful and easy to work with.

8 months ago

Reply from Sunnova

Hello, Christine Dash. We appreciate your review and are happy to hear that you received excellent service and a positive experience. Our goals are to be the best, offer excellent customer service, and be a pleasure to work with.

Jan. 2nd, 2024

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Gabriel Melendez Washington, DC

The technicians that arrived where very professional and completed the work. The one thing I dislike was the scheduling and waiting times

1 year ago

Reply from Sunnova

Hi Gabriel Melendez , Thanks for your feedback; it's invaluable to us in improving our services. We apologize for any inconvenience caused. We appreciate your understanding and are eager to help ensure you have a positive experience with us.

Sep. 21st, 2023

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Raymond Medellin

This company is doesn't try to fix issues with their installation or repairs in a timely manor. We have been with them maybe a year and we had component issues and they to about 5 months to fix the issue. So our electric bill was higher than it has ever been and that is compared to the time before we went solar. I wouldn't recommend solar to anyone. To many issues and when they finally get to you their instalation techs leave a mess for the home owners to clean up.

1 year ago

Reply from Sunnova

Thank you for bringing this to our attention, Raymond. We are so sorry to hear about your experience. We would love the opportunity to look into this. You can chat with us through your MySunnova portal. Thank you for your patience.

Sep. 21st, 2023

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Matt W Attleboro, MA

I had a good experience with Sunnova. The entire process was easy and everyone I dealt with over the phone or in person were friendly and helpful.

1 year ago

Reply from Sunnova

Thank you, Matt W, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Sep. 20th, 2023

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Richard Veliky Philipsburg, PA

These guys came in and fixed my system after Home Solar went chapter 11. I don't know how they found me but glad they dis.

1 year ago

Reply from Sunnova

Hello Richard Veliky, and thank you for the 5 star review! We are glad our team managed to assist you with your system. We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for.

Sep. 19th, 2023

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amy chan Milton, MA

I very like an employee call Luis S, he was very helpful and professional. I think the customer service agent need to progress on their customer service skills .

1 year ago

Reply from Sunnova

Hello Amy Chan and thank you for the feedback. We're happy to hear your experience with Luis and we will work to better the customer service with the agents! We appreciate your feedback!

Sep. 19th, 2023

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David Jones Susquehanna, PA

After 6 months of broken promises and warranty avoiding, tactics, Sunnova, sent two service workers to my home to work on the faulty, dangerous and fire starting, snapRS’s with no steel roof, training! This horrible company and my solar panel system, suck so bad, I will do everything in my power to join the class action lawsuit against GENERAC and it’s affiliates that scammed me into this very costly, broken contract, inefficient, bankrupt company, scam. Go to hell.

1 year ago

Reply from Sunnova

Hello David Jones, We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Thank you.

Sep. 19th, 2023

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Carlton Miller Philadelphia, PA

Sunnova employees who came to our house did a great job of making some repairs to our solar panels. They were also very courteous and efficient!

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Carlton Miller! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 19th, 2023

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Ruthie Martinez

No problem at all with the company. When we call about a situation with the system it was resolved very well. Excellent services!

1 year ago Edited March 29, 2024

Reply from Sunnova

Thank you for the positive feedback and the 5 star review Ruthie Martinez! We are glad you love not one, but two of your solar systems! Thank you for helping us convert more homes into energy-saving powerhouses!

Sep. 19th, 2023

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Kelsey B San Diego, CA

Can’t get a straight response and customer service appears to be handled by people who are uninformed and sometimes unsure if they understand me. They work with contractors that they don’t hold accountable and leads to drawn out process. When trying to get clarification on why production is low or how to improve Sunnova points the finger at contractors and vice Versa.

1 year ago

Reply from Sunnova

Thank you for taking the time to provide us this feedback Kelsey B. We apologize for the experience you had and would like to help you answer any questions or concerns. Please send us an email to CustomerService@Sunnova.com.

Sep. 19th, 2023

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Rita E Hernández Keleher

Ease of use, service. The Power Solar Company is the Sunnova rep that we use and we couldn't be happier with them and their service.

1 year ago

Reply from Sunnova

Hi Rita! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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Walker

The time it took to installed the unit and for people who didn't have a computer have problem receiving a paper contract

1 year ago

Reply from Sunnova

Hi Walker! We appreciate your feedback. Thank you for being part of the Sunnova Family

Sep. 15th, 2023

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Amarilys Padilla

Sistema de útil, fácil de comprender su manejo. Muy eficiente y necesario. Ayuda en el consumo de energía, y en la calidad de vida.

1 year ago Edited July 30, 2024

Reply from Sunnova

¡Gracias Amarylis! Agradecemos su reseña. Valoramos a nuestros clientes y apreciamos el tiempo que se tomó para compartir su experiencia.

Jul. 31st, 2024

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blindpandora

Excellent service, very reliable and knowledgeable, best decision if you want to go solar or back up energy on your home

1 year ago Edited January 1, 2024

Reply from Sunnova

Thank you, BlindPandora! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Vanessa García

I love the system, it has worked great in my house. No regrets going with this company. Have stable power when grid outages come.

1 year ago Edited March 21, 2024

Reply from Sunnova

Hello Vanessa Garcia, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.

Mar. 21st, 2024

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William Aponte

Everything normal so far, I think the product used is a good quality and the power solar who installed the product is a good company.

1 year ago Edited September 15, 2023

Reply from Sunnova

Thank you, William! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 15th, 2023

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Graciela Rivera Winter Haven, FL

A like everything about Sunnova has a good customer service Luisa C always answer my questions she's very nice a 10 plus.

1 year ago Edited September 15, 2023

Reply from Sunnova

Thank you, Graciela, for taking the time to write us a kind review. Glad to hear that Luisa delivered a five-star service and answered all of your questions. Enjoy your new solar system.

Sep. 15th, 2023

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Johnny Williams Wilkes-Barre, PA

Very good communication but the process took a little longer than I expected and the installation team was a bit sloppy. Other than that everything else was great 👍👍

1 year ago

Reply from Sunnova

Hi Johny! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 15th, 2023

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Anthony Madera

I love the hassle free system and ease of use. I've had the pleasure of contacting Sunnova and have had my answers quickly.

1 year ago Edited December 22, 2023

Reply from Sunnova

Thanks for reaching out to us, Anthony Madera. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 27th, 2023

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Patricia Smith Myerstown, PA

This company is honest. Did the installation effectively and the service has definitely cut our electic bill by hundreds of dollars

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Patricia! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 14th, 2023

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Patrick Dale San Diego, CA

Showed up early, got me all squared away. I just wish the manufacturer didn’t take 1 month during peak summer to send me the new inverter.

1 year ago

Reply from Sunnova

Hi Patrick! We appreciate your feedback. Thank you for being part of the Sunnova Family!

Sep. 14th, 2023

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Timothy Santos Fresno, CA

I like the communication throughout the process. They kept me informed and when I had questions the answered me back right away.

1 year ago

Reply from Sunnova

Hello Timothy, we are so happy to hear your experience reflects what we strive for. Thank you for your positive feedback and welcome to Sunnova Family!

Sep. 14th, 2023

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BearsMJY Philadelphia, PA

Great customer service and sales process. They were communicative through the whole process and followed up to ensure I knew what each next step was.

1 year ago

Reply from Sunnova

Thank you, BearsMJY! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!

Sep. 14th, 2023

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Omar Sostre

Customer -Oriented Service, They always find ways to make things happen. Super easy to get Service. Fast,Reliable and Friendly.

1 year ago

Reply from Sunnova

Hello Omar, We appreciate your kind words! Our customer-oriented approach is key, and we're always committed to finding solutions. We're delighted that accessing our service is easy and that you find us fast, reliable, and friendly. If you ever need assistance again in the future, please don't hesitate to reach out. Your satisfaction is our priority. Thank you for choosing us!

Sep. 14th, 2023

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T Bunker Las Vegas, NV

Great company when you want solar!! Have taken the time to answer all my questions and I don’t have any subs to deal with ! Jake is great!!

1 year ago

Reply from Sunnova

Hi T Bunker, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Sep. 12th, 2023

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Rajeev Khanolkar Morrisville, NC

We are very happy with the Solar Panels installed at our home. It is amazing to see that we are able to charge our EV and it costs us nothing.

1 year ago

Reply from Sunnova

Thank you for sharing your positive feedback, Rajeev! We are thrilled you made the decision to go solar and join us on our mission to provide energy independence!

Sep. 15th, 2023

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Dana Grigore Cherry Hill, NJ

From the beginning to the end, everyone who worked on my system were very responsive and the installation/permits went very smooth. Thank you

1 year ago

Reply from Sunnova

Hello, Dana Grigore. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 14th, 2023

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Wes Hogsett Manito, IL

The 3 techs were professional and polite. It took 3 1/2 months to get someone to my house to service my solar system. It worked correctly for 3 days after they left but began having the same problem as before

1 year ago

Reply from Sunnova

Hello, Wes Hogsett. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing.

Sep. 12th, 2023

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Carl Flanders Cassville, NJ

I like how fast they responded when we smelled smoke at fuse box . when installed wire shorted out box and I call and they came right away and replace the Fuse box

1 year ago

Reply from Sunnova

Hello, Carl Flanders. We take your concerns seriously and are dedicated to giving you the best customer service we can.

Sep. 12th, 2023

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Janice Vasilik Slatedale, PA

We love this company. The salesmen are super friendly and know what there talking about. They explained all that is involved with solar energy.

1 year ago

Reply from Sunnova

Hello, Janice Vasilik. We value your positive feedback. We're dedicated to offering the finest customer service possible. We are happy you had such a smooth and effortless experience!

Sep. 12th, 2023

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Wadner Molina

1 year ago

Reply from Sunnova

Thank you, Wadner Molina! We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family! *CP

Jun. 7th, 2023

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stephanie taylor

Very good sales representative and excellent installation crew very courteous and left no debris on site. System doing great so far.

1 year ago

Reply from Sunnova

Hi Stephanie Taylor, We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

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James Crawford

Poor customer service. Waited for an appointment for 6 weeks to have the technician arrive nearly 2 hours early, didn’t call, and left without doing any work. Extremely poor response regarding rescheduling—another 9 days later. Tech that came was fine but did not reset serial number for new inverter to connect for service. I had to figure that on my own.

1 year ago

Reply from Sunnova

Hello, James Crawford. We value your additional comments. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing.

Sep. 6th, 2023

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Brenda Sterba Phoenix, AZ

Ellsie, Sam , Rico, in charge of the crew, were the best in the business. Everything went as smoothly as possible, and we are very very pleased.

1 year ago

Reply from Sunnova

Hello, Brenda Sterba. We value your positive feedback. We're dedicated to offering the finest customer service possible, so we're happy you had such a smooth and effortless experience!

Sep. 6th, 2023

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Russell Boosa Canyon, TX

Install was quick and easy, the equipment is the best on the market and is doing great. It is easy to connect to for finding what's going on.

1 year ago

Reply from Sunnova

Hi Russell Boosa, We appreciate your positive feedback and are happy to welcome you to the Sunnova family!

Sep. 6th, 2023

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Vincent

SUNNOVA STEALS MY MONEY BY FAKING POWER DATA See the photo attached - Sunnova is claiming that my solar panels are generating power at midnight. Apparently, the sun in the Sacramento area never sets and the sun is as bright at 2 a.m. at midnight as it is at 2 p.m. How can someone lie so blatantly and treat users as fools? Only Sunnova has the guts to do this as they want to steal every penny from you without any respect for either God or people.

1 year ago

Reply from Sunnova

Hello, Vincent. We value your additional comments. We take your concerns seriously and are dedicated to giving you the best customer service we can. Please email customerservice@sunnova.com with your system ID and name so we can address the issues you are experiencing.

Sep. 6th, 2023

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Kim Hempstead, NY

The entire journey from start to finish was excellent. Everything was properly explained and the installation crew did a fabulous job.

1 year ago

Reply from Sunnova

Hello Kim, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflects what we strive for. We appreciate the positive feedback.

Aug. 28th, 2023

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Anna Turner Fresno, CA

I have been the one checking on the status & updates with the company & still no information being received after being informed my questions would be answered to me in an email. Still no update on my status for Solar even though I know my electric company has completed their process.

1 year ago

Reply from Sunnova

Hello Anna Turner, we apologize for the inconvenience. Can you send an email to customerservice@sunnova.com with your system ID and a phone number where we can reach you at? Thank you

Aug. 24th, 2023

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Zilal'ul Islam The Bronx, NY

Overall it was a terrible experience I would get miss calls and when I call back, nobody response. I would get a follow up a week later. The communication and keeping me in the loop of what’s happen was terrible. Not all details were provided to me and I’d have to do my own research on things (tax, credits, options, etc). Worst of all, I would get uninvited visits and unscheduled visits to my house.

1 year ago

Reply from Sunnova

Hello Zilal'ul Islam, thank you for bringing this to our attention. Can you please send us a to customerservice@sunnova.com with your system ID and a phone number where we can reach you? We'll look into this right away. Thank you.

Aug. 24th, 2023

Sunnova Reviews