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I Arzuaga

So far, we have good communication with the seller, having doubts about the adjustments. And we have had no problems with the equipment.

8 months ago

Reply from Sunnova

Thank you, I! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Robert Clement Phoenix, AZ

Sunnova is a great company handling quality products. My system has performed flawlessly since its installation over 3 years ago.

8 months ago

Reply from Sunnova

Thank you for your positive feedback regarding your journey with us. We are pleased to have you as part of the Sunnova family!

Dec. 26th, 2023

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Rj

Very simple process. Employees were knowledgeable when had questions or concerns. All work done in a timely and professional manner.

8 months ago

Reply from Sunnova

Thank you, Rj! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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ec pj Allentown, PA

As previously stated the whole process was smooth, I was informed of every step. Also in the first 8 days I saved $70 in November

8 months ago

Reply from Sunnova

Thank you, ec! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Carlos Amador

They worked fast on my case. Iam very pleased with the experience and dedication making sure I understand all the process.

8 months ago

Reply from Sunnova

Thank you, Carlos! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Tanya Stevens

Everyone involved was very professional and knew the answers to any questions I had. So far I am very happy with our solar experience!

8 months ago Edited March 25, 2024

Reply from Sunnova

Thank you, Tanya! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2023

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Cindi Wood Fuquay-Varina, NC

We have had the solar panels on our home now for over 2 months and still are not able to use them. No calls about what is going on. Inspector been 3 times and still has not approved. Not happy from the beginning, really worried about the future with this company. If I had to do it all again, I would NOT!!!!!! I am ready to call you to come take them down.

8 months ago

Reply from Sunnova

We apologize for the inconvenience. We will look into this for you right away and ensure you receive the assistance you need. Please send us an email to customerservice@sunnova.com with your case detail we will gladly reach out to assist.

Dec. 21st, 2023

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Jeff Snell Roswell, GA

The sales team was helpful until the contract was signed. Information provided during initial meetings was incomplete and misleading. After contract was signed I was told they would walk us through the process but this was not the case.

8 months ago

Reply from Sunnova

Hello Jeff Snell, Please send us an email to customerservice@sunnova.com with your system ID or case number so that we can access your account details and provide you with tailored assistance. We appreciate your cooperation and look forward to providing you with the best possible resolution.

Dec. 20th, 2023

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Cynthia Clauser

Basically they did the job well. Even helped me solve a problem that NV energy said they did but didn't do. Overall I liked the staff a lot.

9 months ago Edited March 21, 2024

Reply from Sunnova

Thank you, Cynthia Clauser, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Dec. 15th, 2023

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steve dunn Glendale, AZ

The system was installed APS came out and instsalled metor and I had to turn system on myself and its been 2 wks and have not even got a phone call to make appointment to install monitoring system.

9 months ago

Reply from Sunnova

We appreciate you letting us know about your experience. Please feel free to contact us at customerservice@sunnova.com with your system ID and phone number. We would be glad to help.

Dec. 15th, 2023

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MARIA PEREZ

My electrical service provider has been Sunnova for a year and my experience has been excellent. I have a totally reliable and secure system.

9 months ago

Reply from Sunnova

Thanks for reaching out to us, Maria Perez. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Dec. 14th, 2023

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Lee Arnett Del Rio, TX

So far so good has cut the electric bill a great deal I’m hoping continues to work efficiently and we will be very happy thank you

9 months ago

Reply from Sunnova

Thank you Lee Arnett, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Dec. 7th, 2023

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hogwild6885 CA

Not enough communication from your company regarding the final steps of my installation of the solar on my house. When will I start paying and who. When does nv energy stop sending me bills.

9 months ago

Reply from Sunnova

Hi hogwild6885, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Rest assured that our team is actively looking into your account and the concerns you've raised. We understand the importance of addressing your issues promptly, and one of our dedicated agents will be in touch with you shortly to discuss and help resolve the matter. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience.

Dec. 7th, 2023

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Miguel Mondragon

The system works great however whenever I try to get in contact with ANYONE regarding me getting my money reimbursed for the inspection that I had done by my electricity provider I don’t hear back. I was told I would be getting that money I paid back and have yet.

9 months ago

Reply from Sunnova

Hi Miguel Mondragon, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. Please feel free to email us at customerservice@sunnova.com with your system ID and phone number. Thank you for your understanding and patience. We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Nov. 30th, 2023

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Ron62 York, PA

We have been very happy with the explanation of the system and the program. Communication has been great and the install was well done!

9 months ago Edited December 8, 2023

Reply from Sunnova

Greetings Ron62, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Nov. 27th, 2023

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Dennis Kelley South Weymouth, MA

What an easy experience from beginning to end. Shawn the salesman was the great. He explained everything that made sense.

9 months ago

Reply from Sunnova

Thank you, Dennis Kelley, for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey. Welcome to the Sunnova community!

Nov. 20th, 2023

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Barbara Baker Oviedo, FL

The communication began to falter and the end of the process. To date we are still unable to access system information via their app. Repeated requests for assistance from customer service have yielded no response.

10 months ago

Reply from Sunnova

Hello, we apologize for the inconvenience you have been experiencing. Could you provide your system ID and name to customerservice@sunnova.com so we can address your concerns?

Nov. 7th, 2023

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Carlos Hernandez Sebring, FL

Everything went ok , the intallation was Professional and the system work good the aplication for check the panels Is amazing

10 months ago

Reply from Sunnova

Hello Carlos Hernandez, thank you for your review. We appreciate you for helping us convert more homes into energy-saving powerhouses!

Nov. 7th, 2023

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Marcia Early San Jose, CA

I loved how we were kept abreast of each phase in the process. All calls and questions were answered in a timely manner.

10 months ago

Reply from Sunnova

We appreciate your review, Marcia Early. We aim to ensure you comprehend each step of our procedure completely. Your comments and participation are crucial in enabling us to provide energy-saving solutions to more homes. Your assistance is much appreciated!

Nov. 7th, 2023

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Alana Westley Orlando, FL

This company was very responsive and willing to answer any questions that I had. I would recommend this company to anyone.

10 months ago

Reply from Sunnova

Hi Alana Westley , Congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. We strive to make the switch to solar a smooth journey, & it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback.

Oct. 27th, 2023

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Ronbiz

Jay F did a great job explaining everything to us. The installation crew was excellent. The work was done quickly and efficiently.

10 months ago

Reply from Sunnova

Greetings, Ronbiz , and welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. Thank you for choosing Sunnova!

Oct. 23rd, 2023

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Karen Stumpf Phoenix, AZ

They were efficient keeping me updated on their progress. Answered my questions and returned calls in a timely manner. My thanks. Karen

11 months ago

Reply from Sunnova

Hello Karen Stumpf, welcome to the Sunnova Family! We're thrilled to have you on board. Our team works tirelessly to ensure a seamless transition to solar, and we're delighted to hear that your experience aligns with our commitment to excellence. Thank you for the positive feedback. We're here to support you every step of the way!

Oct. 20th, 2023

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Kevin Loeffler Lafayette, CO

Took weeks of no communication to get my system hooked up on my new build. They claim the system has been hooked up but their own dashboard has no data a week later. Workers have shown up to work on the system without notice or announcing themselves. The system might be great if it ever works.

11 months ago

Reply from Sunnova

We appreciate you taking the time to reach out to us and letting us know about your experience. We would like to extend our sincere apologies for any inconvenience caused. Our team is currently conducting a thorough review of your account, and we will have one of our dedicated agents contact you promptly to address your concerns. We want to assure you that we take this matter seriously and are fully committed to delivering the best customer service possible. Thank you for your understanding, and we eagerly anticipate the opportunity to make things right.

Oct. 20th, 2023

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Jowara Morgande

They have great plans and coverage. They stay true to there promise of offering great solar for your home. Save lots of money with solar.

11 months ago

Reply from Sunnova

Hi Jowara Morgande, congratulations on becoming part of the Sunnova Family! We're thrilled to have you with us. At Sunnova, we strive to make the switch to solar a smooth and hassle-free journey, and it's fantastic to hear that your experience aligns with our commitment. Thank you for the positive feedback. We're here to ensure your solar journey is nothing short of exceptional. Welcome aboard!

Oct. 19th, 2023

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Letty Lopez Riverside, CA

I don’t have any problem with a technician. Technician was very helpful. I got problems with customer service. I called three times and never return my phone call.

11 months ago

Reply from Sunnova

Thank you, Letty! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 18th, 2023

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Ankush Kanungo Newark, CA

Did not have good experience. I had to call multiple times maybe 15 times to check the status and why activation it's blocked. I had to go back and forth between pge and sunnova. Sunnova made me pay upfront for panels but it was bad experience to get the service activated. I had to pay all the electricity bills for 3-4 months delay. If you pay upfront for some service you do expect better than the experience I had.

11 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Oct. 16th, 2023

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Janelle Sostar

Going solar was an easy process and everything has been incredibly smooth. All dealings with Sunnova were professional and courteous.

11 months ago

Reply from Sunnova

Hello Janelle Sostar, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar, & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 16th, 2023

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Mary Kolesar Henderson, NV

I liked the one who introduced us to the system and stuck with us all the way through, and never minded us calling at any time for different reasons

11 months ago

Reply from Sunnova

Greetings, Mary Kolesar , a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 12th, 2023

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Lou Fossee Aiken, SC

Lack of contact after the install. Everyone is all about it but after install cannot get anyone to come by and explanevhow to work it. I’ve had better service buying a used car!!

11 months ago

Reply from Sunnova

Hello Lou Fosse , Thank you for bringing this issue to our attention. In order to better further assist you ,feel free to reach us with any questions or concerns via email at Customerservice@sunnova.com . We look forward to the opportunity to address your concerns and ensure that you have a positive experience with us.

Oct. 12th, 2023

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Pickle and Billy Orlando, FL

System break down 3 months after it started. Took forever to install and start the system. Then I couldn’t get it fix for over 6 months. Check back and see if it’s going good

11 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve. If you have any questions or concerns, please contact us at (866) 786-6682

Oct. 11th, 2023

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Judy Heasley Houston, TX

So far I am fine with the service, I would of course like to have a smaller electric bill. My bill has gone down some though.

11 months ago Edited October 11, 2023

Reply from Sunnova

Thank you, Judy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 11th, 2023

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Javane Schloss Houston, TX

I think I may need to increase my electric service but that’s something to be done in the future but the team has been exceptional with everything

11 months ago

Reply from Sunnova

Thank you, Javane! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 11th, 2023

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Brian Osborne San Diego, CA

Technician showed up on time. Was very knowledgeable. Finished in a timely manner. Cleaned up after himself and was gone. What more can you ask for?

11 months ago

Reply from Sunnova

Hello Brian Osborne, Welcome to the Sunnova Family! We're thrilled to have you on board. Our team works to ensure a seamless transition to solar, & we're delighted to hear about your experience. Thanks for the positive feedback. We're here to support you every step of the way!

Oct. 10th, 2023

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Kevin I. Pollard LA

Happy to have made the change to solar. Both our reps, Jalen and Justin, were awsome. Sitting back and waiting to reap the full benefits of our decision.

11 months ago

Reply from Sunnova

Thank you, Kevin! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

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Anitra Lowe Pittsburgh, PA

4 because I thought a backup battery was included but I was wrong this is because of my lack of information about the service. Overall the service is good.

11 months ago Edited January 1, 2024

Reply from Sunnova

Thank you, Anitra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 9th, 2023

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Rachel Lee Boston, MA

I liked the quick install and the knowledge of the installers. I didn't like the wasted time and sunlight for turn on 2 months time

11 months ago

Reply from Sunnova

Thank you, Rachel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 6th, 2023

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Victor McDonnell Las Vegas, NV

Took too long for install. Many things went wrong between nvenergy, titan and Sonnova, thank God we were assigned a professional project mgr that cared about her client.

11 months ago

Reply from Sunnova

Hi Victor, We genuinely appreciate your feedback, as it helps us identify areas where we can improve. We would like to apologize for any inconvenience you may have faced. Thank you for your understanding and patience. If you have any questions or concerns, please contact us at (866) 786-6682

Oct. 6th, 2023

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Jacob Pearce CA

I never got to set up payment account or switch electric providers. On top of all that, Lunio, my solar technicians have received and order by the city to shut off my second array (Sunnova) so I am once again depending on the grid and paying for it. Contact me again at the number this link was sent to, help me sort this out, and I'd be willing to ammend my review.

11 months ago

Reply from Sunnova

Hello Jacob Pearce, We apologize for the experience you've had. Feel free to reach us via email at Customerservice@sunnova.com in order to further assist or answer any questions.

Oct. 5th, 2023

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Debbie Corvin Port Charlotte, FL

11 months ago

Reply from Sunnova

Thank you, Debbie! We appreciate your review. We value our customers and appreciate the time you took to share your experience. If you have any additional questions, please contact us at (866) 786-6682

Oct. 2nd, 2023

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Sheila white Avon, NC

Every person involved along the way was professional, friendly, courteous, knowledgeable, and a pleasure to do business with.

11 months ago

Reply from Sunnova

Greetings Sheila White , a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 4th, 2023

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Dolores Martinez Arlington, TX

The representative was courteous and presented himself professional The gentleman that installed the unit was thorough

11 months ago

Reply from Sunnova

Hello Dolores Martinez, a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 2nd, 2023

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Sylvia A Romero Santa Fe, NM

Very Professional kind on the phone and they know their stuff they have been with me the whole way and always give correct answers.

11 months ago

Reply from Sunnova

Greetings Sylvia A. Romero, and a warm welcome to the Sunnova Family! We're genuinely excited to have you join us. Our goal is to make the process of switching to solar as hassle-free as possible, and we're thrilled that your experience reflects our dedication. We appreciate your positive feedback and are here to provide ongoing support. Thank you for choosing Sunnova!

Oct. 2nd, 2023

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Mike Freire (Little mike) New Bedford, MA

Excellent customer service customer is actually treated with respect and the company treats the customer like they actually care about the customer

11 months ago

Reply from Sunnova

Mike Freire , Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Sep. 28th, 2023

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Pedro Pedroza

I like the service,and the profesional staff. Its a good system. Also help me a lot when the electricity and when the outbreack.

11 months ago

Reply from Sunnova

Pedro Pedroza, thank you for your message. We take great pride in providing you with a comprehensive understanding of our process. Your active participation is invaluable in our mission to transform more homes into energy-saving powerhouses. We sincerely appreciate your contribution!

Sep. 28th, 2023

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Michael Moore Yucaipa, CA

Sun nova is great, some of subcontractors are struggling, and Edison is holding up everything they can in order to keep profits up.

11 months ago

Reply from Sunnova

Thank you for your positive feedback! We're delighted that you've chosen to go solar and join us on our mission to Power Energy Independence™. Your decision is a testament to your commitment to a sustainable future, and we're honored to be part of your solar journey.

Sep. 28th, 2023

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Robert Hollingshead Trenton, NJ

The installers were professional and keep the property clean and they were finished a couple of days. They were well organized

11 months ago

Reply from Sunnova

Thank you, Robert! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Shirley Fournier

The whole organization is very well established and their people work together very well in order to deliver an overall great product!

11 months ago

Reply from Sunnova

Thank you, Shirley! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 27th, 2023

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Sunnova Customer 3987

Terrible. Very disorganized. Poor communication and follow-through. Most team members seem to care about helping, but the organization’s behaviors/actions come across as apathetic. No replies at times. Process, troubleshooting and activation only moved forward due to homeowner being proactive. Value of this purchase and service are still to-be-determined (not enough usage time).

11 months ago

Reply from Sunnova

Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Your concerns are important to us, and we are committed to resolving them. If you have any questions or concerns, please contact us at customerservice@sunnova.com. Thank you for your patience, and we look forward to providing you with the exceptional customer service you deserve.

Sep. 27th, 2023

star star star star star

Luis Reynaldo De Jesus Matos

It has different types of products to acquire the requested equipment. Also the kindness and disposition of its employees.

11 months ago Edited September 27, 2023

Reply from Sunnova

Thanks for reaching out to us, Luis. Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback and engagement are instrumental in helping us empower more homes with energy-saving solutions. We appreciate your support!

Sep. 27th, 2023

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Ellen Villani Greenfield, MA

We're glad we chose Sunova and have no regrets. We are curious as to when we'll receive our referral check. We have signed the tax doc already.

11 months ago

Reply from Sunnova

Thank you, Ellen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Sep. 26th, 2023

Sunnova Reviews