Pure Energy: Read 367 User Reviews From Real Homeowners

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Verified Customer

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Donald Anderson

The instillation looks good, the tech. were very professional

5 months ago

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Verified Customer

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Will McKerall Woodway, TX

1 year ago

Reply from Pure Energy

Hi, Will McKerall. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Cajun Swamp Trash Taylor, TX

Fast, quality service and would recommend pure energy to install solar panels

1 year ago

Reply from Pure Energy

Hi, Cajun Swamp Trash. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jul. 5th, 2023

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Verified Customer

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Arlyn Lubbock, TX

It was a very easy process. Would definitely recommend to friends and family.

1 year ago

Reply from Pure Energy

Hi, Arlyn. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 28th, 2023

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Verified Customer

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Gregg Cedar Park, TX

After install found out not enough panels were installed. Took a year to get additional panels added. Still not enough panels to offset use.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Gregg. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you please send me your last name?

Jun. 14th, 2023

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Verified Customer

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Ciera Matthews Belton, TX

The customer service was stellar. I recommend them to everyone.

1 year ago

Reply from Pure Energy

Hi, Ciera Matthews. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 17th, 2023

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Verified Customer

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Henry San Antonio, TX

The installation process went good, they came, they installed and cleaned up.

1 year ago

Reply from Pure Energy

Hi, Henry. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Apr. 28th, 2023

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Verified Customer

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Mario Universal City, TX

The time of year they promised to be installed, it was not done on time. I am still waiting for that solution.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Mario. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide your last name please?

Apr. 21st, 2023

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Verified Customer

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Raymond Castillo Lubbock, TX

Good customer service and prompt on answering any questions we had.

1 year ago

Reply from Pure Energy

Hi, Raymond Castillo. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Salvador H Mendoza Jr Aransas Pass, TX

Professional installation and communication with home owners..

2 years ago

Reply from Pure Energy

Hi, Salvador H Mendoza Jr. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Randol Carrion Saint Hedwig, TX

I had an manufacture issue and they solved it very quickly and made it a breeze

2 years ago

Reply from Pure Energy

Hi, Randol Carrion. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Manuel Acevedo Lubbock, TX

John was easily reachable, very patient and answered any question I had.

2 years ago

Reply from Pure Energy

Hi, Manuel Acevedo. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Preston Reeder Mesquite, TX

Followed through on all promises and helped us get our bills down!

2 years ago

Reply from Pure Energy

Hi, Preston Reeder. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Gary Henderson Lubbock, TX

Very knowledgeable and professional staff and installation personnel

2 years ago

Reply from Pure Energy

Hi, Gary Henderson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Susan c Teltschik Corpus Christi, TX

The best customer service from the sales person to our account rep

2 years ago

Reply from Pure Energy

Hi, Susan c Teltschik. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Gary D Henderson Lubbock, TX

Great installation experience and knowledgeable helpful staff.

2 years ago

Reply from Pure Energy

Hi, Gary D Henderson. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Samuel Delbosque San Antonio, TX

I have 2 accounts and the customer service has always been amazing

2 years ago

Reply from Pure Energy

Hi, Samuel Delbosque. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Jack Ray Waco, TX

The use of my solar system down for three month pure engergy help me pay of solar part of the bill

2 years ago

Reply from Pure Energy

Hi, Jack Ray. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Michael Garza Edinburg, TX

Not a straight forward company. Support promised, but never provided. "Refund" check for generator promised, but I had to basically accuse them of short of theft.

2 years ago

Reply from Pure Energy

Hello Michael Garza. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Verified Customer

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Juan ledezma San Antonio, TX

My panels are not producing to their capacity. Still have CPS bill over 200 constantly. Panels were placed where too much shade hits .

2 years ago

Reply from Pure Energy

Hello Juan ledezma . Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Verified Customer

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Rebecca Hockley, TX

The customer service, they can't get back with me most of the time. Communicate better with your customers.

2 years ago

Reply from Pure Energy

Hi, Rebecca. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Anonymous

They fixed the one problem I had pretty quick and called me back and told me that it was corrected.

2 years ago

Reply from Pure Energy

Hi, Anonymous. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Maria-Odilia

It took a long time for them to connect their systems and they even sent instructions to connect the system myself that I thought was ridiculous.

2 years ago

Reply from Pure Energy

Hi, Maria-Odilia. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Laura San Antonio, TX

I think it was pretty good. They did the job and finished on time and everything. So I guess it was fair.

2 years ago

Reply from Pure Energy

Hi, Laura. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Nita

They did a lot of work in a short amount of time and did a great job of cleaning up.

2 years ago

Reply from Pure Energy

Hi, Nita. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Patrick Fountain, CO

It's the best out of everyone I've seen in the neighborhood. Very smooth installation.

2 years ago

Reply from Pure Energy

Thank you for your positive feedback, Patrick! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Blake Molina Corpus Christi, TX

Enjoyed the professional instalation and crew, all the staff were easy to work with and understanding of schedules.

10 months ago

Reply from Pure Energy

Hi, Blake Molina. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Jannette114@gmail.com Khloe0717 Lubbock, TX

Very pleased with solar. My electricity bill has decreased significantly, & have had no problems at all.

11 months ago

Reply from Pure Energy

Hi, Jannette114@gmail.com Khloe0717. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Mike Shea Mentor, OH

This company's business model apparently depends on defrauding the elderly. My Aunt in Corpus Christi (80 yrs old) entered into a contract with them for roof solar panels, new roof and generator. > $40k. They installed the solar panels but never installed a generator or new roof. My aunt has died and they're refusing to either install the new roof or take the price off of the outstanding balance.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Mike Shea. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide her name?

Jun. 20th, 2024

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Mugiwara Phoenix Fort Worth, TX

I would rate is 0 stars if I could. They lied to us about how much we were paying and told us that even when the sun wasn't out our electricity would still work and that we will be paying less in the electric bill. But now we are paying both the solor and our current electric bill and we can't even cancel the contract. I hate you can only cancel things for 3 days we didnt even get our solor panels until 6 months later

1 year ago

Reply from Pure Energy

Hello Mugiwara Phoenix. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Jun. 20th, 2024

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Verified Customer

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David Womack Austin, TX

Pure Energy did a great job on my house. They were always professional and follow through with what they said they would do. I love my solar panels.

1 year ago

Reply from Pure Energy

Hi, David Womack. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Kristalgia C (Kristalgia) Austin, TX

Everyone from the sales person to the install crew were professional and kind. I appreciated the updates I got throughout this process as well.

1 year ago

Reply from Pure Energy

Hi, Kristalgia C (Kristalgia). Your feedback is highly appreciated. Thank you so much for the review!

Aug. 11th, 2023

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Verified Customer

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David Smith TX

Really good people to work with, great communication on everything. Installation went smoothly. Will continue to refer more people to the program!!

1 year ago

Reply from Pure Energy

Hi, David Smith. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Aug. 14th, 2023

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Joseph Kash Cibolo, TX

The transition was seemless and easy. We recommend everyone not only have solar panels, but get them through Pure Energy.

1 year ago Edited March 11, 2024

Reply from Pure Energy

Hi, Joseph Kash. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jul. 31st, 2023

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Jane Hoch NC

Our sales person was deceitful. He promised us that our solar panels would produce more that enough energy to cover our electric bill! In fact, he even suggested that we contract with an electric company who could buy back the excess electric our panels would produce! Our energy production isnt even enough to cover HALF our electric bill! So now, our energy costs have increased by $250 a month because of our contract cost. What a rip off.

1 year ago

Reply from Pure Energy

Hi, Jane Hoch. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

May. 23rd, 2023

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Verified Customer

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Nancy Lubbock, TX

The installers were very professional and did a good job a and made sure everything was working properly before they left.

1 year ago

Reply from Pure Energy

Hi, Nancy. Your feedback is highly appreciated. Thank you so much for the review!

May. 11th, 2023

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Verified Customer

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Judy San Antonio, TX

The tech,David, was very knowledgeable and when he finished he walked us steps and explained what he did. He answered all our questions. The Days

1 year ago

Reply from Pure Energy

Hi, Judy. Your feedback is highly appreciated. Thank you so much for the review!

May. 11th, 2023

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Verified Customer

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Robert Mumphrey San Antonio, TX

Followed-through with all the commitments they made. Very professional staff, they know their product, and they value their customers.

1 year ago

Reply from Pure Energy

Hi, Robert Mumphrey. Your feedback is highly appreciated. Thank you so much for the review!

May. 3rd, 2023

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Sophia Felix Waco, TX

I have been with this company for just a little over a year and have not seen any savings on my electric bill. My last bill I paid $387, my mother who has no Solar's and has a bigger house than mine pays no more than $190. I have contacted the customer service about this and they were no help. I really think something is wrong with the Solar system and really need someone to come see it. All they did was try to explain my usage vs production but did nothing about sending someone to look at it and make sure its working properly.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Sophia Felix. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 5th, 2023

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Verified Customer

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Crystal Ann Rivas San Antonio, TX

Fraud company would rate 0. They sold me panels promised me lowered bills. Turned out the panels weren't enough they damaged my home during installation they never compensated or repaired it took years to get ahold of them they never have the same employees they blame every other department. When I asked for a refund they stop answering my calls texts emails. They were supposed to have the owner contact me and still nothing. I was robbed! My home damaged! I signed in August Part installation was done in December my panels weren't running till March extreme headaches

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Crystal Ann Rivas. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 5th, 2023

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Verified Customer

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jake starr Grand Prairie, TX

I got my panels installed last spring. Nothing I was promised on occurred. I was told that my panels would generate enough energy to off set the cost of the panels. Not true. I was told that I would receive a tax write of 8000. Not true. Only 1400. The kicker is that they pro rate the loan based off the full tax credit. So now I’m paying more money for the loan and still paying for electricity. The total cost is atrocious. Knowing what I know now I wouldn’t buy solar at the prices their charging.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, jake starr. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 5th, 2023

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Nico Carlino

I have been with pure energy for 2yrs and I love it! Quality people bringing quality work. Best solar company for sure.

1 year ago

Reply from Pure Energy

Hi, Nico Carlino. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 6th, 2023

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Spencer Hodgson Lubbock, TX

They don’t cut corners anywhere. They make sure all the permitting is done correctly and that your system will work as well as possible.

1 year ago

Reply from Pure Energy

Hi, Spencer Hodgson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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Justin Griffith Dallas, TX

We went solar to lower our extremely high energy bills in the summer and haven’t had a bill over $100 since our system was turned on.

1 year ago

Reply from Pure Energy

Hi, Justin Griffith. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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Jason Miller Keller, TX

I was working on a solar project with another company when these guys came to the door and promised a better deal. They quoted the project and all the numbers made sense, so I cancelled my in-progress project and signed up with them. They came back a week later and said they made a mistake and wanted 30% more to complete my project. "Error" in their system. Total scam, avoid at all costs.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Jason Miller. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Feb. 3rd, 2023

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Verified Customer

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John Christian Woodway, TX

We have had solar panels on our house starting in 2020. Pure Energy was their start to finish and support you every step of the way. I would love to recommend them to anyone.

1 year ago

Reply from Pure Energy

Hi, John Christian. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 22nd, 2023

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Verified Customer

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Adrian Body

Seamless installation and very helpful customer service.

4 months ago

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Lonny Stetler

Very professional and did a wonderful job.

5 months ago

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chris (akakillapoe)

Our experience has been awesome! Speedy and very professional.

6 months ago

Reply from Pure Energy

Hi, chris (akakillapoe). We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 20th, 2024

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Verified Customer

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Reggie Rogers

Fast, quick installation. Clean and quick on panel installation

7 months ago

Reply from Pure Energy

Hi, Reggie Rogers. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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