Pure Energy: Read 363 User Reviews From Real Homeowners

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Verified Customer

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Bianca Georgetown, TX

It went really smoothly and on time. I don't have any experience with any other solar panels, but it seems like quality material.

1 year ago

Reply from Pure Energy

Hi, Bianca. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Fernando Mesquite, TX

The installation process was very efficient, the guys arrived with the panels and then they were able to install in one day. I was promised some stuff when I signed with them, and now that I have the panels already installed they haven't delivered.

1 year ago

Reply from Pure Energy

Hi, Fernando. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Rhonda

When I messaged I did get a response, but I was not told the correct information. They need to explain the process correctly to people when they're getting it.

1 year ago

Reply from Pure Energy

Hi, Rhonda. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Edna San Diego, TX

They lied to me, that was not right. He said that he was going to pay itself. I was only going to pay $118 and I only get $95 of light a month, that's what I would get for $120. No more than that. Now I'm gonna have to pay $207.

1 year ago

Reply from Pure Energy

Hi, Edna. Your feedback is highly appreciated. Thank you so much for the review! We do not have your last name to contact you.

Dec. 6th, 2022

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Verified Customer

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Anonymous San Antonio, TX

Every time someone showed up to the house, they explained everything to me, they walked me through it, so I like that.

1 year ago

Reply from Pure Energy

Hi, Anonymous. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Timothy San Antonio, TX

The installation went fine, they screwed up a little bit, but they did good job. They need to answer their phones when people call them and ask them when they have problems.

1 year ago

Reply from Pure Energy

Thank you for the feed back. We are very happy you are pleased with the install. We have a customer service line that you can reach out to from 9am-9pm CST. The number is 1-833-YES-PURE.

Nov. 22nd, 2022

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Verified Customer

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Chase Lubbock, TX

Heavy duty equipment. No cheap aluminum. They made the process smooth and easy. Kept me informed the whole way through.

1 year ago

Reply from Pure Energy

Thank you for your 5-star review, Chase! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Verified Customer

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Jeremy Lubbock, TX

I'm still waiting for my energy bill coming down a little bit more. It was great, very easy. It's very easy to check and keep up with and very low maintenance.

1 year ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, Jeremy. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Verified Customer

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Matthew Saint Hedwig, TX

I was told I would be able to have the system moved to my new home. I wasn't able to do so. They added on later the fact that the panels need to be paid off before they were they're able to move and that's not what I was promised. Some panels had an issue and they fixed immediately.

1 year ago

Reply from Pure Energy

We appreciate you taking the time to share your experience with us, Matthew. Our clients' feedback is vital to our business and of great assistance! We are pleased to hear that you are satisfied with our services. We hope that you will consider us for any future requirements

Nov. 22nd, 2022

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Jimmy Edwards Fort Worth, TX

What I like about Pure Energy is 1. They did everything that they said they would do. 2. The reps were knowledgeable. 3. They continued to help after the panels were installed.

1 year ago

Reply from Pure Energy

Hi, Jimmy Edwards. Your feedback is highly appreciated. Thank you so much for the review!

May. 31st, 2023

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Verified Customer

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Steven San Antonio, TX

There were unexpected delays in the process and I had trouble getting hold of anyone to get information. Once the installation started, the installer went above and beyond to complete it. He finished yesterday and I am pleased.

1 year ago

Reply from Pure Energy

Hi, Steven. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 17th, 2023

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Verified Customer

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Nitin Jain Cedar Park, TX

They are the best solar company that I had provide me quotes for a system. Was so impressed, ended up with a system that is working exceptionally well and was well worth the money.

1 year ago

Reply from Pure Energy

Hi, Nitin Jain. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 11th, 2023

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Verified Customer

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Whitney Wilson Temple, TX

Everyone has been friendly and easy to work with. Communication about timelines and projects could be much better. Often, they expected me to drop what I was doing to come home for them when they didn’t schedule with me prior. I did this sometimes only for them to change plans and not tell me.

1 year ago

Reply from Pure Energy

Hi, Whitney Wilson. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 10th, 2023

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Verified Customer

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Karen San Antonio, TX

I signed the contract on 07/29/22 and installation was completed in March 2023, that was over 7 months. It was a fairly small job with multiple steps, none of which were scheduled it seemed until I called, when suddenly they were going to be at my house within a few days after I waited weeks to call past the time period previously given me. Also both steps that required outside inspections were failed by Pure Energy-and work had to be redone. All the people I talked to or met from Pure Energy were very nice and I am pleased to have solar energy, but can I recommend Pure Energy to someone else? I don’t think so.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Karen. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you please provide your last name?

May. 10th, 2023

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Verified Customer

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johnny pache Fort Worth, TX

They were great at communicating and being informative during the sales process. After installation, communication has been lacking, and always has to be initiated by me. They did everything they said they would as far as installation and incentives, but the system was turned off for almost two weeks and it was only resolved because I called. Time will tell the quality and reliability of it. It was the cheapest of all quotes I got.

1 year ago

Reply from Pure Energy

Hi, johnny pache. Your feedback is highly appreciated. Thank you so much for the review!

May. 11th, 2023

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Max Lubbock, TX

They were very informative and thorough in explaining how everything worked with our coop. We just got our first electric bill since installation and it did exactly what it was supposed to do. Wish we had done this sooner!

1 year ago

Reply from Pure Energy

Hi, Max. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 7th, 2023

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Verified Customer

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Edwin Munoz

So far so good, I been using my solar panels for about 3 months.

3 months ago

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Verified Customer

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Christopher San Antonio, TX

Everything was wonderful. The company took care of everything from start to finish.

1 year ago

Reply from Pure Energy

Hi, Christopher. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Jun. 28th, 2023

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Verified Customer

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Ashley

We have had the panels on our house for at least 6 months and they have yet to be connected. I feel that if there would be a problem with thw connections that it would have been looked into before installing them

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Ashley. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you send me your last name please?

Jun. 7th, 2023

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Verified Customer

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Anonymous San Antonio, TX

The communication needed work. They putting the solar panels on the house within a timely manner. There was no communication getting them turned on.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Anonymous. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 28th, 2023

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Verified Customer

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Jesus Deer Park, TX

Every time we have any questions, they had the answer for us. And it's a good quality material.

1 year ago

Reply from Pure Energy

Hi, Jesus. Your feedback is highly appreciated. Thank you so much for the review!

Apr. 28th, 2023

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Verified Customer

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Ralph Converse, TX

They still haven't finished. It's been four months. It looks really good. It's clean. They need better communication, I still don't know when they're going to finish my work

1 year ago

Reply from Pure Energy

Hi, Ralph. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly.

Apr. 21st, 2023

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Verified Customer

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John Forney, TX

I am very disappointed because I had only one bill before. Now I have two bills of equal or more money I have to pay. I will not suggest to anyone to install the solar equipment on their house.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, John. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide your last name please?

Apr. 21st, 2023

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Verified Customer

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Stephen Parker Waxahachie, TX

From sales to installation Pure was great to work with and was clear about the entire process.

1 year ago

Reply from Pure Energy

Hi, Stephen Parker. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Lawrence Hopkins Mansfield, TX

They have been great to work with the entire since the start of the project until the present.

1 year ago

Reply from Pure Energy

Hi, Lawrence Hopkins. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 22nd, 2022

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Verified Customer

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Dave Grise Corpus Christi, TX

They let me know the status of the project, the timeline, and quickly responded to questions I had

1 year ago

Reply from Pure Energy

Hi, Dave Grise. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Todd Shallowater, TX

Very responsive. Great customer service! Install crew showed up on time and did a great job!

1 year ago

Reply from Pure Energy

Hi, Todd. Your feedback is highly appreciated. Thank you so much for the review!

Dec. 6th, 2022

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Verified Customer

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Chris Knight Corpus Christi, TX

Well to be honest. No one should sell a product without having enough panels to cover 100% of the estimated electrical cost

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Chris Knight. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Dec. 6th, 2022

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Verified Customer

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Terry Mesquite, TX

Office is no good they rewrite my contract added more money and vshone I was sold on mission did not get them long enough switch and bait in my drive way with the workers are in on to with the officework

1 year ago

Reply from Pure Energy

Hello Terry. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 6th, 2022

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Verified Customer

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Alice Crowley, TX

It went very well. It was a quick and they did the job in no time. It's reassuring.

1 year ago

Reply from Pure Energy

Hi, Alice. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Richard San Antonio, TX

It was pretty fast, the quality was pretty good. They work with me pretty good on behalf of questions I had.

1 year ago

Reply from Pure Energy

Hi, Richard. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Dec. 6th, 2022

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Verified Customer

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Sherri San Antonio, TX

Install was uneventful. No one explained anything to us. Now we have trees that are covering the panels. I still pay a high electricity bill because the person who sold them to us didn't explain it to us.

1 year ago

Reply from Pure Energy

We are sorry to hear this. Most of the time if there are trees covering the roof then it is impossible for the sun light to get to the solar panels. Are you able to trim the trees back?

Nov. 22nd, 2022

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Verified Customer

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Arlis San Antonio, TX

I'm highly satisfied, what they promised is what I got. Excellent. It all went really well.

1 year ago

Reply from Pure Energy

Thank you for your 5-star review, Arlis! We are happy to hear when clients are satisfied, as we aim to provide excellent service. Please do not hesitate to contact us should you have any need for our services in the future!

Nov. 22nd, 2022

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Mike Shea Mentor, OH

This company's business model apparently depends on defrauding the elderly. My Aunt in Corpus Christi (80 yrs old) entered into a contract with them for roof solar panels, new roof and generator. > $40k. They installed the solar panels but never installed a generator or new roof. My aunt has died and they're refusing to either install the new roof or take the price off of the outstanding balance.

10 months ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Mike Shea. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide her name?

Jun. 20th, 2024

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Mugiwara Phoenix Fort Worth, TX

I would rate is 0 stars if I could. They lied to us about how much we were paying and told us that even when the sun wasn't out our electricity would still work and that we will be paying less in the electric bill. But now we are paying both the solor and our current electric bill and we can't even cancel the contract. I hate you can only cancel things for 3 days we didnt even get our solor panels until 6 months later

10 months ago

Reply from Pure Energy

Hello Mugiwara Phoenix. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Jun. 20th, 2024

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Amy B Houston, TX

On May 6th 2022 we spoke to Chris G. This was a door to door sales situation. Chris laid out how the solar system would operate connected us with financing through Good Leap, He stated that our bill for the panels would be $X for the first 18 months then it would go up to $Y. The problem is that Chris stated that when tax season comes around we would receive a check for an est. $16466.55. when we receive that check we would need to pay that to Pure to keep it at the $X price. We would find out later that the check part was a lie. When we spoke to him I told him that my husband is a disabled veteran and I am in a low tax bracket. With the child tax deduction I do not pay taxes and would be getting a refund. He stated then I should get the full check when I file my taxes. There were long delays in getting my system up and running, The project was "inspection in progress" for a long time and we had to email Centerpoint and Pure (9/8/22) and at one point Pure lied to us about an inspector being sent to my property to complete the inspection. After the panels were finally installed they do not have the output even hinted at by the Pure salesman. Fast forward to January 14th 2023, two more sales people came to my home stating that they were in the neighborhood "cleaning up Chris's mess" and that we did not have enough panels on our home to produce enough electricity. Jared J was the primary salesperson and wanted to sell us more panels. When my husband questioned him about the tax "check" part he stated the same thing Chris stated at first, then changed his story a bit say that we will not get it all at once. My husband then surreptitiously recorded audio of the conversation. After filing my taxes today I found that YES the tax credit was not refundable to me and what Chris and Jared said was a lie. This company uses deceptive trade/sales practices. Beware of them. I contend that PURE Solar and their salespeople (Chris G and Jared J) used deceptive trade/sales practices when speaking about the tax credit as their main selling point. Their pricing scheme us dependent on the tax credit that is nonrefundable to the taxpayer. The payment outline that they gave me was dependent on said tax credit. Also both salesmen continually gave information that was obvious tax advice. The question that I and my husband have is; if the solar system “seems poised to meet or even surpass the estimated annual production” then why would Pure send another salesperson to my home to sell me more solar panels? Why would Jared say that my solar panel were not producing enough energy for my home? Why would Jared J repeatedly say that they were trying to clean up Chris C's mistakes? Was this more deception on their part? Those are questions Pure Solar continues not to answer. Their tactic of avoiding the actual issue in any response, stalling for months and nonresponse shows they are not to be trusted. Pure is another solar company trying to do to Texas what these solar companies did to Michigan.

1 year ago

Reply from Pure Energy

Hello Amy B. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience. Can you provide me your last name so we can reach out to you?

Jul. 21st, 2023

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Verified Customer

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Michael San Antonio, TX

The installation team was professional and friendly not so much the customer service. After panels were installed there was no response to several inquires made to the office or from any of their representatives. They are lacking customer service professionalism.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Michael. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you send us your last name please?

May. 17th, 2023

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Verified Customer

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Thomas TX

The communication with this company is very poor! I have been trying to find out who I send my energy bill to to get the cancellation penalty paid, I have sent text messages to Jessica and left other messages with people and nobody gets back to me. Also, we were promised by our sales person $1000 check if we signed up got our solar up and running and come to find out he quit the company or got fired. Not sure which one is right and now I’m fighting for that money do your homework before going with this company

1 year ago

Reply from Pure Energy

Hi, Thomas. Thank you so much for rating your experience with Pure Energy. We would like to make sure that your concerns are addressed. Our team will be following up with your shortly. Can you please send us your last name?

May. 17th, 2023

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Verified Customer

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Lauren blanchard Pearland, TX

There has been zero contact or follow up since installation. The app cannot be used because the link expired within an unreasonable amount of time so I cannot monitor performance. My bill has not been reduced as much as promised with adding this many panels

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Lauren blanchard. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

May. 10th, 2023

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Verified Customer

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Zachary Antilley Lubbock, TX

While among the more expensive estimates I received, I chose Pure Energy because I felt they were honest and helpful. The installers did good work and cleaned up after themselves, for the most part.

1 year ago

Reply from Pure Energy

Hi, Zachary Antilley. Your feedback is highly appreciated. Thank you so much for the review!

May. 3rd, 2023

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Verified Customer

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Jacque Victoria, TX

There are 2 people in the administrative part of this company that would respond to my concerns. The person who was supposed to be my main contact acted like I didn't exist until he needed something from me. He did not return phone calls or respond to emails, which resulted in more attempts to get answers. It was approximately 6 months from the signing of the contract until the panels were finally installed, during which time I was not kept informed on the delay. Then they showed up unannounced. Then it took several months to get it turned on, blaming the delay on the local power company, who responded immediately to my calls but said they were not getting requests from the solar company. Then the inverter failed after just a couple months. I decided to add a battery backup and the saga started all over again. They had to install a new inverter for that feature and that one failed shortly after install. Then the newly installed battery would not work properly after the inverter was replaced so there was a delay of several more months to wait for that. With each one of the failures there was a several month delay waiting for a new one. NO, I am NOT satisfied with this company. I can understand failures with new technology, especially with equipment shortages but I will not accept the total lack of communication of this company with me. I spent my whole career in the electronic service industry, where customer communication was the key to success. Even when I made that statement to several people in this company there was no response. Everything has been working fine now, finally, for a little over a month and it has been almost 2 years since the original contract was signed.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Jacque. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues. Can you provide us your last name please?

May. 3rd, 2023

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Verified Customer

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James Anderegg Lubbock, TX

Really professional company that was willing to explain everything I had questions about and help me through the process. Recommend them to anyone that asks

1 year ago

Reply from Pure Energy

Hi, James Anderegg. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

May. 3rd, 2023

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Verified Customer

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James Boggs

I put solar panels on my roof 2 years ago, I waited patiently for them to "kick in" my entire roof is covered house and detached garage with solar panels. I don't have a big house. I pay 250 bucks a month for the loan to get the panels, I have switched electric companies 3 times now. Still get an outrageous electric bill, which including my loan is higher than it was before. It's not even summer yet. I added a few things that use more electricity but from the get go I have never saw a benefit from getting solar panels. My bill was almost 400 dollars this month, I think we only used heater 3 or 4 days this month and a/c has been off and on not in constant use like normal. I have called Pure to get someone out to test the panels make sure they are working right and no one has called me back or set up an appointment. I had to repair my own roof because they installers missed the rafter 3 or 4 times and never fixed the hole that was put, so first rain came a leak instantly.

1 year ago

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, James Boggs. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Apr. 5th, 2023

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Verified Customer

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Maria Levy San Antonio, TX

We got solar panels for our home from Pure Energy last year. The salesman explained that we will get a tax refund from the IRS which is 30% of the cost of the system. He stated that we would get around approximately $8,000 that we could either use to buy anything like a generator or pay Good Leap since our amortization will increase after a few months if we do not use the money we will get from the refund. Now that it’s tax filing season, we found out that there is NO tax refund but a tax credit that will actually be deducted from our TAX LIABILITY. If your tax liability is lower than the tax credit, then you would NOT get the rest of the money in a form of a tax refund just like how he explained to us. We do not have any tax liability since I am an employee and my husband is a military veteran who does not need to pay income tax. Now our amortization with Good Leap will increase and it will be a more burden for us. Do not make the same mistake of trusting Pure Energy.

1 year ago Edited January 10, 2024

Reply from Pure Energy

Thank you for providing your feedback and letting us know about this issue, Maria Levy. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We will be reaching out to you to resolve these issues.

Feb. 16th, 2023

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Dylan Smith

We love that Pure is local and wanted to make sure everything went perfect before panels went on roof! They kept us updated and made sure we were taken care of!

1 year ago

Reply from Pure Energy

Hi, Dylan Smith. Your feedback is highly appreciated. Thank you so much for the review!

Feb. 3rd, 2023

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Austin Stoker San Antonio, TX

Amazing company and good overall experience. Love that they have everything local and in house along with some of the best warranties in the industry.

1 year ago Edited February 6, 2023

Reply from Pure Energy

Hi, Austin Stoker. We are thrilled to learn that you had a positive experience with us! Thank you for the review.

Feb. 3rd, 2023

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Tanya Henderson Houston, TX

Pure Energy has terrible customer service. They installed panels in August. It’s December and I have received double billing for my energy bills with no attempt to make good on promises that the company would care for the extra expense. Additionally, one of their sub contractors put a hole in my ceiling during installation of insulation and they have yet to acknowledge or make us whole to pay for repairs. I would not recommend this company.

1 year ago

Reply from Pure Energy

Hello Tanya Henderson. Thank you for taking the time to write this review. We are sorry to hear that you had a poor experience. We want to make it right so we will be giving you a call to learn more details about your experience.

Dec. 22nd, 2022

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Verified Customer

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Adrian Body

Seamless installation and very helpful customer service.

3 months ago

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Lonny Stetler

Very professional and did a wonderful job.

3 months ago

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Lindsay Minarovic Lewisville, TX

The staff are very professional and take the time to explain everything thoroughly. We had the solar panels installed and feel good about being kind to the environment, and of course saving on utility costs soon.

1 year ago

Reply from Pure Energy

Hi, Lindsay Minarovic. Your feedback is highly appreciated. Thank you so much for the review!

Jun. 20th, 2024

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