Erus Energy Logo

Erus Energy

star star star star_half star_border

6.5

Overall Score

error This company may not service all states.
See states serviced
LAST UPDATED: January 5th, 2023

Erus Energy was founded in 2004 and currently serves more than 15,000 residential solar customers across Arizona, Texas, and New Mexico. The solar energy company provides multiple financing options as well as additional home improvement services. Erus Energy offers solar financing, installation, and warranty coverage.

In 2018, the solar installation company was named a "Top 500 Solar Contractor" by Solar Power World magazine it is also NAPCEP-certified, indicating a high caliber of solar service and products. 

Keep reading our Erus Energy review to learn more about the pros and cons of choosing the solar provider or skip to the customer reviews.

thumb_up

The Good

  • 30-Year Warranty with Solar Insure
  • Buy, Loan, Lease, or PPA
  • Solar Energy Storage
  • Maintenance and Repair

30-Year Warranty with Solar Insure

Erus Energy attaches a 30-year warranty to its solar installation projects, which is considered on the high end when compared to leading solar providers that offer 10 or 25 years. The warranty offered through Solar Insure is designed to protect the system from defects caused during the installation process.

Erus Energy promises to never sell a customer's solar panel system to another company.

Buy, Loan, Lease, or PPA

Erus Energy customers have multiple financing options available to them. Depending on the homeowner's energy needs and budget, Erus Energy's solar experts might recommend one or more of the following alternatives:

  • Cash Purchase — buy the system out of pocket, and receive a federal investment tax credit
  • Solar Loan — finance the solar system for zero money down, and still receive the federal tax credit
  • Solar Lease — "rent" the solar system for no money upfront at a monthly rate that's lower than your current electric bill
  • Solar PPA — only pay for the energy your system produces each month, at a fixed rate, for less than the monthly utility bill

The solar company offers free estimates using Google Project Sunroof for customers interested in comparing prices.

Solar Energy Storage

Homeowners can add Erus Energy's solar backup battery, which can harness excess solar power produced by the system and use it during the night or in the event of a power outage.

Erus Energy sources its solar batteries from Enphase, an industry leader in solar energy monitoring and conversion technology. Solar solutions from Enphase come with solar industry-leading 25-year equipment warranties, which means every Erus Energy solar energy system is protected against product defects for its entire lifetime.

Erus Energy offers the Encharge 10™ storage system, Encharge 3™ storage system, Enpower™ smart switch, and IQ™ combiner series. Erus Energy's battery solutions can easily integrate with any existing system.

Maintenance and Repair

The Erus Assurance plan is designed to provide ongoing maintenance and repair to customers' solar panel systems. Erus Energy promises to offer customer support even after installation. Below is a list of the services offered:

  • System Monitoring
  • Preventative Maintenance Visits
  • Remote Troubleshooting with Customer Service
  • New Roof Removal and Installation
  • System Upgrades
  • And More
thumb_down

The Bad

  • Limited Availability
  • Mixed Customer Service Reviews 

Limited Availability

Erus Energy is only available in three states (New Mexico, Arizona, and Texas). Promoting verified Erus Energy reviews can be an effective way for the company to stand apart from the competition.

Mixed Customer Service Reviews

While there are a number of glowing reviews about Erus Energy's communication with customers, some reviews indicate communication gaps. However, the company has responded to these reviews and reached out to unhappy customers, signaling a commitment to customer care in any circumstance. 

gavel

The Bottom Line

Erus Energy installs quality solar energy systems and provides customers with a variety of financing options to help them invest in clean, renewable energy while also saving on their utility bills. The company's limited availability may set the company at a disadvantage to competing national solar providers, but customers from Phoenix to Austin are encouraged to obtain a quote from Erus Energy.

View Best Solar Companies

Was this content helpful?
thumb_up Yes thumb_down No

not_listed_location

Erus Energy Frequently Asked Questions

Why should I switch to solar?

The sun rises every day. That’s why solar power is a completely renewable, reliable, and clean energy source. It reduces our reliance on dirty sources of power such as oil, coal and natural gas, which produce harmful emissions affecting our health and environment. Residential solar energy systems represent an investment in the future of the planet, conserving non-renewable energy sources, and protecting the environment. In addition, solar panels and home batteries are becoming more affordable, accessible, resilient and efficient. They provide peace of mind and energy security for households when the power goes out or the next storm strikes.

Is my home good for solar?

A lot of things affect how well-suited your home is for solar, including where your home is, the angle of your roof, how much shade it gets throughout the day, and how old your home is. The solar experts at Erus Energy can help you determine if your home is a good fit for solar. They’ll run an energy audit of your home to get a sense for your energy needs.

How many solar panels will my home need?

Every household is different. When determining the number of solar panels your home needs, consider the following questions: How much power do I need? Review your electric bills to see how many kilowatt hours (kWhs) you use annually. Erus Energy will review your energy bill with you during a solar demo to help determine how much power your panels will need to produce. What’s your climate like? The number of panels you need depends on how much sun reaches the ground where you are. How much direct sun hits your roof? Shading, which direction your roof faces, and any aesthetic preferences you have can impact how big your system needs to be.

Does my state offer incentives to go solar?

Solar incentives are most likely available in your state. The most common solar incentives include state tax credits, net metering, and rebates from your local utility. No matter what state you live in, you’ll also be eligible for the federal solar tax credit when you purchase your own solar system.

Will solar panels increase the value of my home?

Just like any upgrade, installing a home solar system can increase the value of your home and make it more appealing to potential buyers. A 2019 study showed that, on average, homes with solar panels sell for 4.1 percent more than homes without solar panels.

Why choose Erus Energy?

You have a choice when it comes to solar providers. Since you’ll be working with your provider for the life of your system, you’ll want to choose an established one you can count on for the long haul. Most solar companies offer the bare minimum for what you need to put up a home solar system, while extra benefits like warranties, maintenance, and repairs can come at an extra cost. Erus Energy takes all the guesswork out of going solar so you don’t have to worry about the fine print or hidden fees.

Can I go solar with $0 down?

Short answer is yes. The dedicated Project Managers at Erus Energy will work with you through the entire financing process. Many homeowners who go solar with Erus Energy get their entire solar system installed without paying any upfront costs.
Message from
Erus Energy

Since its humble beginnings in 2004, Erus Energy has risen to become one of the most respected and innovative solar energy companies in the industry, with operations spanning from Arizona to Texas.

Erus delivers a holistic approach to energy by reducing energy waste which allows our customers to maximize their solar investment.

Finally, we utilize the latest technology to put energy monitoring and management at your fingertips.

Our engineers, project managers, installation technicians, and sales team all align toward a single goal: to deliver maximum value and superb service to every customer.

Erus holds at the heart of its success a set of core values underpinning the company’s culture.

keyboard_arrow_up keyboard_arrow_down

Star Rating

3.3

star star star star_half star_border

105 Reviews

Review Breakdown

5 grade

48%

4 grade

7%

3 grade

3%

2 grade

9%

1 grade

34%

Sentiment Criteria

Value

star star star star_border star_border

Quality

star star star star_border star_border

Service

star star star star_border star_border

Trustworthiness

star star star star_border star_border
cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Review Source

star star star star star

ElonaCruz Placitas, NM

Chaz and Eric provided excellent customer service. They were attentive and very responsive whenever I had questions. Both of them went out of their way to ensure I was comfortable with the system I was purchasing and they even brought me a birthday gift on my birthday. Erus installed the system quickly and turned it on almost immediately after the final inspection. My system has only been on a little over a month so it remains to be seen whether I will see any credits during the winter months and how it will look in the summer. All in all, it was a great experience and I appreciated the service provided by everyone from Erus involved in the transaction.

1 month ago

Erus Energy Logo

Reply from Erus Energy

Hi Elona, Thank you for taking the time to let us know how Chaz and Eric did in assisting you. Please contact us anytime you might have any questions as we are always more than happy to help!

Jan. 3rd, 2023

star star star star star

Bruce Thomson San Antonio, TX

I'd like to commend Ms. KATHRINE MUNOZ for her superb ordination and detailed explanation of Erus Energy's great solar program! Although I decided not to install solar on my rental house, if & when I do, I sure hope Ms. Munoz is there to assist me! A valuable Ambassador for Erus Energy!

1 month ago

Erus Energy Logo

Reply from Erus Energy

Hi Bruce, Thank you for taking the time to leave us a review and for letting us know how Katherine did in assisting you with your solar journey!

Dec. 30th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Floyd Allan Collier Marana, AZ

Everything has gone well so far. Installers were here about 8:30 yesterday and were done and gone before 4:00.

1 month ago

Erus Energy Logo

Reply from Erus Energy

Hi Floyd, Thank you for leaving us a review on how our team did!

Dec. 30th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Pamela M VanBoskirk Nederland, TX

They explained everything to us and answered all of our questions. They kept in contact with me and the installers were great.

2 months ago

Erus Energy Logo

Reply from Erus Energy

Thank you for your review. We appreciate you being the best part of Erus Energy!

Nov. 29th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Roxanne Johnson Phoenix, AZ

The project manager(s) do not communicate. I'm really not sure who it is. Jennifer has communicated the most but doesn't seem to be in any hurry. Fransico will call every once in a while. Doesn't read his notes beforehand and tells us what we already know. The last thing that was communicated to us was that we were ready for install. No install has been scheduled.

2 months ago

Erus Energy Logo

Reply from Erus Energy

Hello Ms. Johnson, we are sorry for your experience during your solar project. We are working diligently to move your project through. Your project was released to be installed on 11/28/22 and our first available date for install is 12/14/22 and we are reaching out to you to schedule that. Please reach out to us at 844.272.8336 for further assistance.

Nov. 29th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Don Burnes Scottsdale, AZ

It has taken months to get aps approval. We keep getting notices from aps stating that modifications to the application are necessary. We expected the system to have been operational by now.

2 months ago

Erus Energy Logo

Reply from Erus Energy

Hi Don, We are sorry that your project is taking longer than what you anticipated, unfortunately we do not have control over the utility company reviewing and approving applications that are submitted. We are following up with them regularly to try to get things approved as soon as possibly. Please contact us at 844-272-8336, with any questions you might have regarding your solar project.

Dec. 12th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Lee San Benito, TX

They did a good job. I think I need more solar panels. I haven't had enough time to evaluate. It has been very cloudy since they were operational.

2 months ago

Erus Energy Logo

Reply from Erus Energy

Thank you for your kind words. We are glad to have met your expectations for your solar project.

Nov. 29th, 2022

star star star_border star_border star_border

John Berry Tucson, AZ

We contracted with Erus Energy in July of 2022 for a Solar install. The work has been completed except for the last step of inspection so the system can be turned on - the company rep missed an appointment with Tucson Electric in early Dec. Now all we are getting is assurances they will call us which they never do. We are NOT happy with this shoddy treatment.

1 month ago

Erus Energy Logo

Reply from Erus Energy

Dear John, We apologize for the poor service you have experienced from Erus Energy. We understand that this experience has been far from satisfactory and we regret any inconvenience that it has caused. We take customer service seriously and take all complaints seriously. We are committed to resolving this issue as quickly as possible and we will do our best to ensure that the inspection and activation of your solar system is completed in a timely manner. We understand that your time is valuable and we appreciate your patience. If you have any further questions or concerns, please do not hesitate to contact us at 844-272-8336.

Jan. 31st, 2023

star star star star star

LaVeryne Jordan Missouri City, TX

Frequent contact about each phase of the project. Very knowledgeable techs and teams for each phase of installation . Very personable staff and team members. Pacing progress.

1 month ago

Erus Energy Logo

Reply from Erus Energy

Hi La Veryne, Thank you for the review! Please contact us if you ever have any questions, we are more than happy to help!

Dec. 12th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Leroy Andrzejewski Glendale, AZ

I was very impressed with the detail and information along with data from the sales presentation. This includes the financials. It cost us zero dollars for the project up front and their financing terms for the purchase were very good. The installation within a couple of weeks from the contract. The installation for the electrical hookup and 26 panel installation was completed in a half day. The power turning occurred within 10 days of installation completion. I was very impressed and I am reaping the benefits, plus I get $11k back from the feds and the state for installing solar..

2 years ago

Erus Energy Logo

Reply from Erus Energy

Mr. Andrzejewski Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.

May. 11th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star_border

Bruce

Detailed communications about design and planning. Worked through difficult permitting challenges. Progress and status communication was slightly lacking.

2 months ago

Erus Energy Logo

Reply from Erus Energy

Hello Bruce, we are currently working with your utility company to reach an agreement with regard to the placement of your electrical equipment. Please reach out to Customer Support for any further questions regarding your project at 844.272.8336. Thank you.

Nov. 29th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Lindsay Homsey Glendale, AZ

I haven't reviewed any updates on when my panel will be updated and we can actually use our solar and it's been a month since the inspection

2 months ago

Erus Energy Logo

Reply from Erus Energy

Ms. Homsey, we appreciate your review and are working diligently to get the compliant electrical installed to work in conjunction with your solar system. Please reach out to Customer Support for any inquiries you may have at 844.272.8336. Thank you.

Nov. 29th, 2022

star star_border star_border star_border star_border

tora williamsenberry Tucson, AZ

Install process at 7 months and counting. Our initial project manager was reassigned and now we have no idea who the project manager is we call and never get a callback from whoever it is. The install went fairly smoothly, Although communication there was also lacking. BUT the inspection we’ve been waiting now for 2 to 3 months and her system still isn’t turned on and no one is telling us what’s going on. Honestly, they seem more interested in gaining contracts than keeping customers.

1 month ago

Erus Energy Logo

Reply from Erus Energy

I am so sorry to hear about all the delays you have experienced with your install process. We understand the importance of timely communication and we take these situations very seriously. We have taken steps to ensure that our customer service team is more responsive to inquiries and that our project managers are communicating more effectively with our customers. Additionally, we are doing our best to expedite the inspection process and get your system up and running as soon as possible. If you have any additional questions or concerns, please do not hesitate to contact us at 844-272-8336. We apologize for the inconvenience and thank you for your patience.

Jan. 31st, 2023

check_circle

Review Source

star star star_border star_border star_border

TerryWilliams Richardson, TX

To much time wasted on waiting for installation, then much later inspection, and then turning system on. What could have taken maybe a week took almost 2 months. Still have evaluation time to see IF it will really affect our energy bill. So far or energy consumption has not really changed a whole lot.

1 month ago

Erus Energy Logo

Reply from Erus Energy

Hi Terry, please contact us at 844-272-8336 or [email protected] so that we can further assist you regarding this.

Dec. 30th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Bill Q. Chandler, AZ

Knowledgeable, helpful, thorough, and professional employees. We had our Solar installed in April 2020 and are excited to have this alternative energy on our home. We look forward to seeing how the system performs in the long-term. Performance over time will fine tune the price plan we keep with SRP our utility provider.

2 years ago

Erus Energy Logo

Reply from Erus Energy

Bill, Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.

Jun. 8th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

JacQuline Turner Freeman Sugar Land, TX

Very professional and very easy to get things done in timely matter.

2 months ago

Erus Energy Logo

Reply from Erus Energy

Thank you for your review JacQuline. Welcome to the Erus family!

Nov. 29th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Maria A. Estrada

The company RCM GLOBAL that they hired to get me to sign on to going solar were not honest with their offers they said I would receive if I agreed to accept Erus Energy Solar System. They promised I would receive energy saving light bulbs for each fixture in my home. They promised I would receive a thermostat control that I could control with my phone. I never received any of the promised items. I've tried calling them, texting them messages, but they no longer seem to exist.

2 years ago

Erus Energy Logo

Reply from Erus Energy

Ms. Estrada, Thank you for reaching out. We are currently working on getting in contact with RCM Global in order to resolve this issue and we will be in touch with you shortly. In the meantime, if you need anything, please don't hesitate to reach out to us at 844-272-8336 or [email protected] Thank you!

Jul. 27th, 2020

check_circle

Review Source

star star star star star_border

Roger Hallie Albuquerque, NM

We just recently had our panels installed by Erus Energy, and I must say they were very professional and completed the install in about six hours. One panel was damaged and replaced immediately. In regards as to why we chose Erus Energy, Chaz V and Ray H were very informative, and discussed with us about the superior quality of the Erus Energy products. I was concerned that there be no penetrations in our roof, and as a result, a ballast system was used in which concrete blocks are used on the framework to secure the panels. The reason for the four star rating is that we have not had El Paso Electric complete their inspection, and as a result, we are as of this date not connected. When considering a solar company, I would definitely give Erus Energy a call.

10 months ago

Erus Energy Logo

Reply from Erus Energy

Hello Roger Hallie, Thank you for the great review! We appreciate you taking the time to let us know how your experience was!

Dec. 13th, 2022

star star star star star

Juan Hernandez El Paso, TX

Eus Energy #1,No regrets, Excellent on Everything, Very professional, Fast installation, questions, they have right answers, quality of solar panels, Good customer service, Most of my neighbors and friends Have Erus Energy Right here in El Paso TX, I just bought my home and first thing I did is installing Sar panels,, I also own an electric car,, and I am eco-friendly to the extreme, 6Just positive reviews, They have their own installation team, trucks with logos, Not only The crew for solar installation are very professional, knowledgeable, explained everything, etc but The crew for Aeroseal ( Irigoyen brothers) When you call they have a lot of departments, everybody very professional , Project manager( Maria C) etc etc , Hey WHEN.I LOOK I LOOK FOR THE ONES WITH MORE EXPERIENCE, YEARS AND ERUS ENERGY HAVE 17 YEARS IN ARIZONA, 7 YEARS IN NEW MEXICO AND TEXAS,!! AND ASK.NEIGHBORS!! AGAIN THEY ARE THE BEST!!!

1 year ago

Erus Energy Logo

Reply from Erus Energy

Hello Juan Hernandez, Thank you for the great review! We appreciate you taking the time to let us know how your experience was!

Dec. 13th, 2022

star star star star star

Aaron Moreno ,

Some of the Best customer service I have ever experienced! Perhaps some of these other people who left reviews didn't pay attention to their salesperson upon closing because not only did I receive the direct number to concierge but I had the personal cell phone number to my sales person and area director. It is all written down on the closing paperwork. As far as my panels go, I couldn't be more satisfied. I've had my system since December of 2018 and my electric bills have gone from next to nothing to actually having a credit! I have LG panels on my system and last year one of them stopped working. I didn't realize that something was wrong with my panel until Erus called me to let me know that my Envoy was sending them an alert about my panel. When they came to look at my panel, they determined that the panel had cracked and they replaced it for me at no charge. Thank you Erus for being there for me every step of the way.

2 years ago

Erus Energy Logo

Reply from Erus Energy

Greetings Aaron, Thank you so much for your 5 star review! We are absolutely thrilled that you have joined us in a solar power and energy experience. Our installers and customer support are the backbone of our organization. They always want you to have the best solar power experience. It is our goal to educate everyone about the benefits and how we can help lower your electricity bill through a solar power experience. You may always reach out to us at [email protected] for additional support.

Jan. 5th, 2021

star star star star star

S. Ward

We had Erus Energy install our solar panels almost 5 years ago. They were professional, friendly, skilled and knowledgable. We spoke with the sales rep for about 2 hours before we decided to buy our panels instead of leasing them. For us, it was the perfect solution. We have been very pleased with our low bills. Recently, we had something go wrong that needed to be replaced (under warranty). The company was very cooperative and did everything they could to resolve our situation quickly. We definitely would recommend this company to anyone considering going solar. They are very customer service oriented.

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

John Frazzini

Excellent communication, followed up with answers to my questions, and guided me through the application process until the completion of the project…

2 years ago

Erus Energy Logo

Reply from Erus Energy

Mr. Frazzini, Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.

May. 26th, 2020

star star star star star

Michael Phoenix, AZ

I am absolutely overjoyed with the installation that Erus Energy provided my family. They came out and told me exactly what needed to happen to reduce my electric bill. Solar energy isn't inexpensive and it definitely is a major modification to my house. But if I kept my energy consumption stable based on their review, I would (AND DID) see a dramatic reduction on my energy bill. So thank you.

2 years ago

Erus Energy Logo

Reply from Erus Energy

Thank you very much for your 5 star review! We are grateful to be part of your solar power experience. If you have additional questions please do not hesitate to contact [email protected] or 844-272-8336

Dec. 17th, 2020

star star star star star

Amber Shell El Paso, TX

Erus Energy was the only company that didn’t buckle n dime me about every permit, service call, additional items with my purchase. No money out of pocket, clean professional work. My bill this month was less than 20$. I even received a free main panel upgrade because my home needed it. Every time I have questions i can always get a hold of someone. Couldn’t have made a better choice.

3 years ago

star star star star star

Robert Downs Tempe, AZ

I live in a condo andI purchased my Solar Panels from Erus Energy July, 2014, in July 2016 the condo next to mine sold and the buyer noticed that 4 of my Solar panels were infringing on part of her roof and wanted me to move the panels, called Erus and the came out and removed and installed the Solar panels at no cost to me. Very pleased with Erus Energy. My Solar Panels have saved me over $100/month.

5 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Steve Gonzales Surprise, AZ

Poor communication. I still do not have an install date

1 month ago

Erus Energy Logo

Reply from Erus Energy

Steve, We apologize for the inconvenience. We understand how important it is to have a reliable timeline for installation. We are currently working to obtain a more accurate timeline and will be sure to reach out to you as soon as we have more information. In the meantime, please let us know if you have any further questions or concerns by contacting us at 844-272-8336. Thank you for your patience.

Jan. 31st, 2023

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Guadalupe Lopez Brownsville, TX

Acted in bad faith when they sold us the panels. Lying about the use, purpose and cost.

2 months ago

Erus Energy Logo

Reply from Erus Energy

Hello Ms. Lopez, thank you for your concern about the sale of your system from Pro Energy Solutions. I have reviewed your project and it appears that we have been in contact with you and you are now satisfied with resolution of your Generac generator being installed. Please reach out to us for any further assistance at 844.272.8336. Thank you.

Nov. 29th, 2022

star star star star star

Ricardo Ceniceros Mesa, AZ

I liked that they stayed in touch on a regular basis.

1 month ago

Erus Energy Logo

Reply from Erus Energy

Hi Ricardo, Thank you for leaving us a great review!

Dec. 30th, 2022

star star star star star

Don McReynolds Youngtown, AZ

Phoenix Team One is doing my install. They are professional and “go the extra mile”. They explain what they are doing and why. Always prompt and considerate of our property. Completely satisfied with the level of service we have received.

2 years ago

Erus Energy Logo

Reply from Erus Energy

Greetings Don, Thank you so much for your 5 star review. We are grateful to be part of your solar power experience. If you have additional questions or concerns please contact our project managers at 844-272-8336 or [email protected] and we will be more than happy to assist you!

Dec. 2nd, 2020

star star star star star_border

Maria Elena Trejo El Paso, TX

I’ve been impressed with Erus . So far, my panels have needed only one service call. The job was done well. The technician informed us of the problem and told us what he was going to fix. I was also impressed by the follow up call I received from Joe Hernandez. He explained how I could download the app on my phone, letting me know how I could view energy use. He answered my questions and gave me a phone number I could use if I had any further questions or concerns. Moving to solar energy was a good move!

2 years ago

Erus Energy Logo

Reply from Erus Energy

Thank you so much for your kind words and appreciation for Joe! Erus Energy prides itself in having exceptional team members to take care of our customers and I'm thrilled to hear that you had a great experience. As always, if you have an questions or concerns, please don't ever hesitate to reach out to the Erus Energy support team at 844-272-8336!

Apr. 30th, 2020

star star star star star

Lisa Hartney Albuquerque, NM

Nathaniel R knocked on my door and started going over solar. Very professional and informative. I was a bit skeptical about solar, but I give it a chance only because the rep was so nice. I am a very satisfied customer. I just got my second electric bill since trying it out and it’s was negative $5. No complaints here. Keep up the good work!

3 years ago

Erus Energy Logo

Reply from Erus Energy

I am happy to hear that you are enjoying the benefits of solar! Please let us know if you need anything. Benajmin

Feb. 13th, 2020

star star star star star

Josh K Mesa, AZ

Even though the install took much longer than anticipated since the Utility companies and permit offices have been overwhelmed by the massive amount of applications, the project manager kept in contact throughout and made the process very easy. I didn't have to lift a finger! I am proud of my decision to work with Erus energy. A+

4 years ago

star star star star star

David Brady Bell, CA

My home in San Antonio was one of the first Solar packages installed by Erus. It took our local energy two months to train contractor's to inspect and turn our system on. I am very pleased to cut my electric bill to $20 dollars a month. $16 of that is for natural gas. Dec 2017 will be two years running. Extremely happy

5 years ago

star star star star star

Kelli Parker Phoenix, AZ

I had a solar system installed in 2015 and my bills went from $250.00 to $20.00. Everyone from the first phone call to my system being turned on I was kept informed and up to date. I will recommend this company to anyone who is interested in going solar!

6 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

R Mc El Paso, TX

Salesman Falsified loan app 2 get financed

1 month ago

Erus Energy Logo

Reply from Erus Energy

Hello, Can you please contact us at 844-272-8336 or [email protected] so that we can further assist you with this issue.

Dec. 30th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Rudy Valdez El Paso, TX

Im still waiting for them to finish my project and its been 2 months.

2 months ago

Erus Energy Logo

Reply from Erus Energy

Hi Rudy, We apologize that you're solar project is taking longer than anticipated, please contact our customer service department at 844-272-8336 so that we can further assist you.

Dec. 12th, 2022

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Tony Thurman Phoenix, AZ

Been waiting 4 months and still don't have a solar system installed

2 months ago

Erus Energy Logo

Reply from Erus Energy

Mr. Thurman, we are sorry for the delays you have experienced. We have been in communication with you to explain the delays. We are aware this doesn't substitute the installation of your system. We are working diligently to do so. Please contact our Customer Support department for further updates at 844.272.8336.

Nov. 29th, 2022

check_circle

Review Source

star star star star star_border

HeatherKoontz Tucson, AZ

They haven’t explained how to monitor system with app

1 month ago

Erus Energy Logo

Reply from Erus Energy

Hi Heather, Please see this link to help assist with understanding your monitoring and how it works. https://www.youtube.com/watch?v=1YCkS8pP3ck

Dec. 30th, 2022

check_circle

Review Source

star star star star star_border

Carlos Sifuentes El Paso, TX

Good customer service and speedy installation.

1 month ago

Erus Energy Logo

Reply from Erus Energy

Hi Carlos, Thank you for taking the time to leave us a review!

Dec. 30th, 2022

star star star star star

Lisa Rike San Tan Valley, AZ

Anthony with the Phoenix #1 Crew was very helpful in explaining our new electrical panel to me and the crew was extremely helpful and professional. They installed everything within 1 day.

2 years ago

Erus Energy Logo

Reply from Erus Energy

Greetings Lisa, Thank you so much for your 5 star review. We have passed along your compliments to Anthony and the Phoenix crew. Absolutely thrilled that you have joined us in a solar power and energy experience. If you have additional questions please do not hesitate to contact [email protected] or 844-272-8336

Dec. 17th, 2020

star star star_border star_border star_border

jshaleen El Paso, TX

I had a pretty good experience with the getting everything installed and working, However Today is July 15 my system was installed and running by the end of April. Since that time the main breaker has tripped 3 times June 10 and 26 and again today July 15. The first time I reset the breaker thinking it was just a fluke but when it happened again June 26 it would not just reset so I called the customer service line and was told I needed to call an electrician at my expense to see why their breaker that they installed was not working properly. I was also told if I wanted them to come out it would cost me $200.00 to fix something they should have done correctly the first time. I called an electrician who said that the breaker got too hot because either it had too much of a load (I have 44 amp system that's a big system) or the heat from the El Paso sun beating down on it directly at 2PM or the system was engineered incorrectly so if it happened again call the company and tell them to come look at their system. Today it happened again and I called again and was told that they would contact the local office here in El Paso TX and someone would contact me in 24-48 hours meanwhile it's 102 and I have no AC and all my electricity is off (my refrigerator with all my food that I just bought today) what a BS system if it doesn't get fixed I will be looking for an attorney to get me out of this BS Contract and have them remove the panels and go back to EP Electric. Never had a problem when they provided my electricity...oh and I still receive a bill from them each month for $20-$40 dollars so why don't they just kick in when this system shuts down???

3 years ago

star star star star star

Scott Hall Mesa, AZ

We were able to lower our monthly cost of electricity significantly here in AZ thanks to the help of Erus Energy. I love seeing my meter running backwards! I recommend these guys 100%

4 years ago

star star star_border star_border star_border

Coleen Manley San Antonio, TX

I hired Erus to install solar panels on my home. I kept thinking that I should be getting better production. It took 3 months to get the company to come out. It was then I finally found out that over half the panels were not turned on. The system then had problems for the next two months with shutting down. This was finally fixed. Having no trust in this company I hired another company to check the work. Erus never took into account the placement of the panels in regards to my trees. Even after cutting down one of my trees I still have 9 panels that need to be moved due to underperformance. In spite of all the calls and reassurances that I would be provided compensation for all the time my panels were not working. I have received nothing. Jonathon, tech support is their only positive experience with this company. He provided excellent customer support. I would not recommend this company.

4 years ago

star star star star star

Brenda Rios El Paso, TX

Erus Energy is very professional, installers were there on time and finished promptly, hook up and ready to start. They are a great team from the sales person to everyone behind the scene.

4 years ago

star star star star star

Jeremy Killmer Scottsdale, AZ

Erus Energy is a premium solar integration firm. They have first class service and the best warranty on solar panels in the United States. Highly recommend! Very professional and courteous .

4 years ago

star star star_border star_border star_border

Warren C Whitehead Tucson, AZ

I bought a 12 panel Solar PV system from Erus Energy with a 3kW Solar Edge Inverter. They were slow to install it and charged us almost $21,000 that is $1,750 per panel. The system worked quite well. However, their Perfect Power Box IS A JOKE!! About a year later, we had Baker Solar install 8 more panels. They upgraded our 3kW Inverter to a 5.5 kW Solar Edge Inverter. They rewired the original system and NOW I have instantaneous readout on my computer. The cost was about $7,500 which is about $950/panel. The panels supplied by Erus Energy produce a little less than 1.6 kW each. The panels by Baker Solar produce about 1.8 kW each. MORE POWER OUTPUT FOR LESS THAN 1/2 THE PRICE. Shop BEFORE you BUY. Warren

4 years ago

star star_border star_border star_border star_border

BAF Phoenix, AZ

These people keep calling me daily using a different phone # each time. I've told them I'm not interested & to remove my phone # from their system. Today 5/19/2022 @ 8:30am they called again. If I wanted solar panels this is one company I WOULD NOT CONSIDER USING.

8 months ago

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Wolf Tombe Oracle, AZ

Provided excellent service and kept me in constant touch with what was happening.

2 years ago

Erus Energy Logo

Reply from Erus Energy

Mr. Tombe, Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.

Aug. 17th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Sandra nolen Mesa, AZ

Customer service was wonderful. Very informative would recommend them to everyone.

2 years ago

Erus Energy Logo

Reply from Erus Energy

Ms. Nolen, Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.

Jun. 16th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star star

Maria Las Cruces, NM

They are there to help you through the whole process. I am very pleased with the service.

2 years ago

Erus Energy Logo

Reply from Erus Energy

Maria, Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.

Jun. 8th, 2020