Erus Energy Reviews
3.3
5.8
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Verified Customer
Review Source
Leroy Andrzejewski Glendale, AZ
I was very impressed with the detail and information along with data from the sales presentation. This includes the financials. It cost us zero dollars for the project up front and their financing terms for the purchase were very good. The installation within a couple of weeks from the contract. The installation for the electrical hookup and 26 panel installation was completed in a half day. The power turning occurred within 10 days of installation completion. I was very impressed and I am reaping the benefits, plus I get $11k back from the feds and the state for installing solar..
4 years ago
Reply from Erus Energy
Mr. Andrzejewski
Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.
Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.
May. 11th, 2020
Verified Customer
Review Source
Bill Q. Chandler, AZ
Knowledgeable, helpful, thorough, and professional employees. We had our Solar installed in April 2020 and are excited to have this alternative energy on our home. We look forward to seeing how the system performs in the long-term. Performance over time will fine tune the price plan we keep with SRP our utility provider.
4 years ago
Reply from Erus Energy
Bill,
Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.
Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.
Jun. 8th, 2020
Verified Customer
Review Source
Maria A. Estrada
The company RCM GLOBAL that they hired to get me to sign on to going solar were not honest with their offers they said I would receive if I agreed to accept Erus Energy Solar System. They promised I would receive energy saving light bulbs for each fixture in my home. They promised I would receive a thermostat control that I could control with my phone. I never received any of the promised items. I've tried calling them, texting them messages, but they no longer seem to exist.
4 years ago
Reply from Erus Energy
Ms. Estrada,
Thank you for reaching out. We are currently working on getting in contact with RCM Global in order to resolve this issue and we will be in touch with you shortly. In the meantime, if you need anything, please don't hesitate to reach out to us at 844-272-8336 or clientservices@erusenergy.com. Thank you!
Thank you for reaching out. We are currently working on getting in contact with RCM Global in order to resolve this issue and we will be in touch with you shortly. In the meantime, if you need anything, please don't hesitate to reach out to us at 844-272-8336 or clientservices@erusenergy.com. Thank you!
Jul. 27th, 2020
Review Source
ElonaCruz Placitas, NM
Chaz and Eric provided excellent customer service. They were attentive and very responsive whenever I had questions. Both of them went out of their way to ensure I was comfortable with the system I was purchasing and they even brought me a birthday gift on my birthday. Erus installed the system quickly and turned it on almost immediately after the final inspection. My system has only been on a little over a month so it remains to be seen whether I will see any credits during the winter months and how it will look in the summer. All in all, it was a great experience and I appreciated the service provided by everyone from Erus involved in the transaction.
1 year ago
Reply from Erus Energy
Hi Elona,
Thank you for taking the time to let us know how Chaz and Eric did in assisting you. Please contact us anytime you might have any questions as we are always more than happy to help!
Thank you for taking the time to let us know how Chaz and Eric did in assisting you. Please contact us anytime you might have any questions as we are always more than happy to help!
Jan. 3rd, 2023
Juan Hernandez El Paso, TX
Eus Energy #1,No regrets, Excellent on Everything, Very professional, Fast installation, questions, they have right answers, quality of solar panels, Good customer service, Most of my neighbors and friends Have Erus Energy Right here in El Paso TX, I just bought my home and first thing I did is installing Sar panels,, I also own an electric car,, and I am eco-friendly to the extreme, 6Just positive reviews, They have their own installation team, trucks with logos, Not only The crew for solar installation are very professional, knowledgeable, explained everything, etc but The crew for Aeroseal ( Irigoyen brothers) When you call they have a lot of departments, everybody very professional , Project manager( Maria C) etc etc , Hey WHEN.I LOOK I LOOK FOR THE ONES WITH MORE EXPERIENCE, YEARS AND ERUS ENERGY HAVE 17 YEARS IN ARIZONA, 7 YEARS IN NEW MEXICO AND TEXAS,!! AND ASK.NEIGHBORS!! AGAIN THEY ARE THE BEST!!!
3 years ago
Reply from Erus Energy
Hello Juan Hernandez,
Thank you for the great review! We appreciate you taking the time to let us know how your experience was!
Thank you for the great review! We appreciate you taking the time to let us know how your experience was!
Dec. 13th, 2022
Aaron Moreno ,
Some of the Best customer service I have ever experienced! Perhaps some of these other people who left reviews didn't pay attention to their salesperson upon closing because not only did I receive the direct number to concierge but I had the personal cell phone number to my sales person and area director. It is all written down on the closing paperwork. As far as my panels go, I couldn't be more satisfied. I've had my system since December of 2018 and my electric bills have gone from next to nothing to actually having a credit! I have LG panels on my system and last year one of them stopped working. I didn't realize that something was wrong with my panel until Erus called me to let me know that my Envoy was sending them an alert about my panel. When they came to look at my panel, they determined that the panel had cracked and they replaced it for me at no charge. Thank you Erus for being there for me every step of the way.
3 years ago
Reply from Erus Energy
Greetings Aaron, Thank you so much for your 5 star review! We are absolutely thrilled that you have joined us in a solar power and energy experience. Our installers and customer support are the backbone of our organization. They always want you to have the best solar power experience. It is our goal to educate everyone about the benefits and how we can help lower your electricity bill through a solar power experience. You may always reach out to us at clientservices@erusenergy.com for additional support.
Jan. 5th, 2021
S. Ward
We had Erus Energy install our solar panels almost 5 years ago. They were professional, friendly, skilled and knowledgable. We spoke with the sales rep for about 2 hours before we decided to buy our panels instead of leasing them. For us, it was the perfect solution. We have been very pleased with our low bills. Recently, we had something go wrong that needed to be replaced (under warranty). The company was very cooperative and did everything they could to resolve our situation quickly. We definitely would recommend this company to anyone considering going solar. They are very customer service oriented.
7 years ago
Verified Customer
Review Source
John Frazzini
Excellent communication, followed up with answers to my questions, and guided me through the application process until the completion of the project…
4 years ago
Reply from Erus Energy
Mr. Frazzini,
Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.
Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.
May. 26th, 2020
Review Source
Roger Hallie Albuquerque, NM
We just recently had our panels installed by Erus Energy, and I must say they were very professional and completed the install in about six hours. One panel was damaged and replaced immediately. In regards as to why we chose Erus Energy, Chaz V and Ray H were very informative, and discussed with us about the superior quality of the Erus Energy products. I was concerned that there be no penetrations in our roof, and as a result, a ballast system was used in which concrete blocks are used on the framework to secure the panels. The reason for the four star rating is that we have not had El Paso Electric complete their inspection, and as a result, we are as of this date not connected. When considering a solar company, I would definitely give Erus Energy a call.
2 years ago
Reply from Erus Energy
Hello Roger Hallie,
Thank you for the great review! We appreciate you taking the time to let us know how your experience was!
Thank you for the great review! We appreciate you taking the time to let us know how your experience was!
Dec. 13th, 2022
Michael Phoenix, AZ
I am absolutely overjoyed with the installation that Erus Energy provided my family. They came out and told me exactly what needed to happen to reduce my electric bill. Solar energy isn't inexpensive and it definitely is a major modification to my house. But if I kept my energy consumption stable based on their review, I would (AND DID) see a dramatic reduction on my energy bill. So thank you.
3 years ago
Reply from Erus Energy
Thank you very much for your 5 star review! We are grateful to be part of your solar power experience. If you have additional questions please do not hesitate to contact clientservices@erusenergy.com or 844-272-8336
Dec. 17th, 2020
Amber Shell El Paso, TX
Erus Energy was the only company that didn’t buckle n dime me about every permit, service call, additional items with my purchase. No money out of pocket, clean professional work. My bill this month was less than 20$. I even received a free main panel upgrade because my home needed it. Every time I have questions i can always get a hold of someone. Couldn’t have made a better choice.
5 years ago
Robert Downs Tempe, AZ
I live in a condo andI purchased my Solar Panels from Erus Energy July, 2014, in July 2016 the condo next to mine sold and the buyer noticed that 4 of my Solar panels were infringing on part of her roof and wanted me to move the panels, called Erus and the came out and removed and installed the Solar panels
at no cost to me. Very pleased with Erus Energy. My Solar Panels have saved me over $100/month.
7 years ago
Verified Customer
Review Source
Pamela M VanBoskirk Nederland, TX
They explained everything to us and answered all of our questions. They kept in contact with me and the installers were great.
2 years ago
Reply from Erus Energy
Thank you for your review. We appreciate you being the best part of Erus Energy!
Nov. 29th, 2022
Verified Customer
Review Source
Roxanne Johnson Phoenix, AZ
The project manager(s) do not communicate. I'm really not sure who it is. Jennifer has communicated the most but doesn't seem to be in any hurry. Fransico will call every once in a while. Doesn't read his notes beforehand and tells us what we already know. The last thing that was communicated to us was that we were ready for install. No install has been scheduled.
2 years ago
Reply from Erus Energy
Hello Ms. Johnson, we are sorry for your experience during your solar project. We are working diligently to move your project through. Your project was released to be installed on 11/28/22 and our first available date for install is 12/14/22 and we are reaching out to you to schedule that. Please reach out to us at 844.272.8336 for further assistance.
Nov. 29th, 2022
Verified Customer
Review Source
Dana Gilmore Phoenix, AZ
I liked what Erus has to offer. I would have really liked to have more direct contact from the person in charge of our contract. It felt like once we signed the contract everything was done remotely and we never got to speak with someone about how to use the app or how our system could be improved. The customer service is a bit lacking. We also had to push them to finish the aeroseal before we signed off on the approval. I have a feeling that if we didn't, it would never have gotten done.
1 year ago
Reply from Erus Energy
Thank you for your feedback. We apologize for the lack of direct contact you experienced during the contract process. We strive to provide our customers with the best customer service possible. We assure you that the aeroseal was done before the contract was signed off on and will take steps to ensure that any future projects are completed in a timely manner. We appreciate your feedback and we will look into ways to improve our customer service.
Apr. 25th, 2023
Bruce Thomson San Antonio, TX
I'd like to commend Ms. KATHRINE MUNOZ for her superb ordination and detailed explanation of Erus Energy's great solar program!
Although I decided not to install solar on my rental house, if & when I do, I sure hope Ms. Munoz is there to assist me! A valuable Ambassador for Erus Energy!
1 year ago
Reply from Erus Energy
Hi Bruce,
Thank you for taking the time to leave us a review and for letting us know how Katherine did in assisting you with your solar journey!
Thank you for taking the time to leave us a review and for letting us know how Katherine did in assisting you with your solar journey!
Dec. 30th, 2022
Don McReynolds Youngtown, AZ
Phoenix Team One is doing my install. They are professional and “go the extra mile”. They explain what they are doing and why. Always prompt and considerate of our property. Completely satisfied with the level of service we have received.
3 years ago
Reply from Erus Energy
Greetings Don, Thank you so much for your 5 star review. We are grateful to be part of your solar power experience. If you have additional questions or concerns please contact our project managers at 844-272-8336 or clientservices@erusenergy.com and we will be more than happy to assist you!
Dec. 2nd, 2020
Maria Elena Trejo El Paso, TX
I’ve been impressed with Erus . So far, my panels have needed only one service call. The job was done well. The technician informed us of the problem and told us what he was going to fix.
I was also impressed by the follow up call I received from Joe Hernandez. He explained how I could download the app on my phone, letting me know how I could view energy use. He answered my questions and gave me a phone number I could use if I had any further questions or concerns. Moving to solar energy was a good move!
4 years ago
Reply from Erus Energy
Thank you so much for your kind words and appreciation for Joe! Erus Energy prides itself in having exceptional team members to take care of our customers and I'm thrilled to hear that you had a great experience. As always, if you have an questions or concerns, please don't ever hesitate to reach out to the Erus Energy support team at 844-272-8336!
Apr. 30th, 2020
Lisa Hartney Albuquerque, NM
Nathaniel R knocked on my door and started going over solar. Very professional and informative. I was a bit skeptical about solar, but I give it a chance only because the rep was so nice. I am a very satisfied customer. I just got my second electric bill since trying it out and it’s was negative $5. No complaints here. Keep up the good work!
5 years ago
Reply from Erus Energy
I am happy to hear that you are enjoying the benefits of solar! Please let us know if you need anything.
Benajmin
Benajmin
Feb. 13th, 2020
Josh K Mesa, AZ
Even though the install took much longer than anticipated since the Utility companies and permit offices have been overwhelmed by the massive amount of applications, the project manager kept in contact throughout and made the process very easy. I didn't have to lift a finger! I am proud of my decision to work with Erus energy. A+
5 years ago
David Brady Bell, CA
My home in San Antonio was one of the first Solar packages installed by Erus. It took our local energy two months to train contractor's to inspect and turn our system on. I am very pleased to cut my electric bill to $20 dollars a month. $16 of that is for natural gas. Dec 2017 will be two years running. Extremely happy
7 years ago
Kelli Parker Phoenix, AZ
I had a solar system installed in 2015 and my bills went from $250.00 to $20.00. Everyone from the first phone call to my system being turned on I was kept informed and up to date. I will recommend this company to anyone who is interested in going solar!
7 years ago
Verified Customer
Review Source
Floyd Allan Collier Marana, AZ
Everything has gone well so far. Installers were here about 8:30 yesterday and were done and gone before 4:00.
1 year ago
Reply from Erus Energy
Hi Floyd,
Thank you for leaving us a review on how our team did!
Thank you for leaving us a review on how our team did!
Dec. 30th, 2022
Verified Customer
Review Source
Don Burnes Scottsdale, AZ
It has taken months to get aps approval. We keep getting notices from aps stating that modifications to the application are necessary. We expected the system to have been operational by now.
1 year ago
Reply from Erus Energy
Hi Don,
We are sorry that your project is taking longer than what you anticipated, unfortunately we do not have control over the utility company reviewing and approving applications that are submitted.
We are following up with them regularly to try to get things approved as soon as possibly.
Please contact us at 844-272-8336, with any questions you might have regarding your solar project.
We are sorry that your project is taking longer than what you anticipated, unfortunately we do not have control over the utility company reviewing and approving applications that are submitted.
We are following up with them regularly to try to get things approved as soon as possibly.
Please contact us at 844-272-8336, with any questions you might have regarding your solar project.
Dec. 12th, 2022
Verified Customer
Review Source
Lee San Benito, TX
They did a good job. I think I need more solar panels. I haven't had enough time to evaluate. It has been very cloudy since they were operational.
2 years ago
Reply from Erus Energy
Thank you for your kind words. We are glad to have met your expectations for your solar project.
Nov. 29th, 2022
Lisa Rike San Tan Valley, AZ
Anthony with the Phoenix #1 Crew was very helpful in explaining our new electrical panel to me and the crew was extremely helpful and professional. They installed everything within 1 day.
3 years ago
Reply from Erus Energy
Greetings Lisa, Thank you so much for your 5 star review. We have passed along your compliments to Anthony and the Phoenix crew. Absolutely thrilled that you have joined us in a solar power and energy experience. If you have additional questions please do not hesitate to contact clientservices@erusenergy.com or 844-272-8336
Dec. 17th, 2020
jshaleen El Paso, TX
I had a pretty good experience with the getting everything installed and working, However Today is July 15 my system was installed and running by the end of April. Since that time the main breaker has tripped 3 times June 10 and 26 and again today July 15. The first time I reset the breaker thinking it was just a fluke but when it happened again June 26 it would not just reset so I called the customer service line and was told I needed to call an electrician at my expense to see why their breaker that they installed was not working properly. I was also told if I wanted them to come out it would cost me $200.00 to fix something they should have done correctly the first time. I called an electrician who said that the breaker got too hot because either it had too much of a load (I have 44 amp system that's a big system) or the heat from the El Paso sun beating down on it directly at 2PM or the system was engineered incorrectly so if it happened again call the company and tell them to come look at their system.
Today it happened again and I called again and was told that they would contact the local office here in El Paso TX and someone would contact me in 24-48 hours meanwhile it's 102 and I have no AC and all my electricity is off (my refrigerator with all my food that I just bought today) what a BS system if it doesn't get fixed I will be looking for an attorney to get me out of this BS Contract and have them remove the panels and go back to EP Electric. Never had a problem when they provided my electricity...oh and I still receive a bill from them each month for $20-$40 dollars so why don't they just kick in when this system shuts down???
5 years ago
Scott Hall Mesa, AZ
We were able to lower our monthly cost of electricity significantly here in AZ thanks to the help of Erus Energy. I love seeing my meter running backwards! I recommend these guys 100%
5 years ago
Coleen Manley San Antonio, TX
I hired Erus to install solar panels on my home. I kept thinking that I should be getting better production. It took 3 months to get the company to come out. It was then I finally found out that over half the panels were not turned on. The system then had problems for the next two months with shutting down. This was finally fixed. Having no trust in this company I hired another company to check the work. Erus never took into account the placement of the panels in regards to my trees. Even after cutting down one of my trees I still have 9 panels that need to be moved due to underperformance. In spite of all the calls and reassurances that I would be provided compensation for all the time my panels were not working. I have received nothing. Jonathon, tech support is their only positive experience with this company. He provided excellent customer support. I would not recommend this company.
5 years ago
Brenda Rios El Paso, TX
Erus Energy is very professional, installers were there on time and finished promptly, hook up and ready to start. They are a great team from the sales person to everyone behind the scene.
6 years ago
Jeremy Killmer Scottsdale, AZ
Erus Energy is a premium solar integration firm. They have first class service and the best warranty on solar panels in the United States. Highly recommend! Very professional and courteous .
6 years ago
Warren C Whitehead Tucson, AZ
I bought a 12 panel Solar PV system from Erus Energy with a 3kW Solar Edge Inverter. They were slow to install it and charged us almost $21,000 that is $1,750 per panel. The system worked quite well. However, their Perfect Power Box IS A JOKE!!
About a year later, we had Baker Solar install 8 more panels. They upgraded our 3kW Inverter to a 5.5 kW Solar Edge Inverter. They rewired the original system and NOW I have instantaneous readout on my computer. The cost was about $7,500 which is about $950/panel.
The panels supplied by Erus Energy produce a little less than 1.6 kW each. The panels by Baker Solar produce about 1.8 kW each.
MORE POWER OUTPUT FOR LESS THAN 1/2 THE PRICE.
Shop BEFORE you BUY.
Warren
6 years ago
Verified Customer
Review Source
Bruce
Detailed communications about design and planning. Worked through difficult permitting challenges. Progress and status communication was slightly lacking.
2 years ago Edited November 17, 2022
Reply from Erus Energy
Hello Bruce, we are currently working with your utility company to reach an agreement with regard to the placement of your electrical equipment. Please reach out to Customer Support for any further questions regarding your project at 844.272.8336. Thank you.
Nov. 29th, 2022
Verified Customer
Review Source
Lindsay Homsey Glendale, AZ
I haven't reviewed any updates on when my panel will be updated and we can actually use our solar and it's been a month since the inspection
2 years ago
Reply from Erus Energy
Ms. Homsey, we appreciate your review and are working diligently to get the compliant electrical installed to work in conjunction with your solar system. Please reach out to Customer Support for any inquiries you may have at 844.272.8336. Thank you.
Nov. 29th, 2022
Verified Customer
Review Source
Wolf Tombe Oracle, AZ
Provided excellent service and kept me in constant touch with what was happening.
4 years ago
Reply from Erus Energy
Mr. Tombe, Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.
Aug. 17th, 2020
Verified Customer
Review Source
Sandra nolen Mesa, AZ
Customer service was wonderful. Very informative would recommend them to everyone.
4 years ago
Reply from Erus Energy
Ms. Nolen,
Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.
Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.
Jun. 16th, 2020
Verified Customer
Review Source
Maria Las Cruces, NM
They are there to help you through the whole process. I am very pleased with the service.
4 years ago
Reply from Erus Energy
Maria,
Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.
Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.
Jun. 8th, 2020
Verified Customer
Review Source
Laura Chacon
Great customer service! Hoping to save some money in the future with this investment.
4 years ago
Reply from Erus Energy
Ms. Chacon,
Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.
Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.
May. 26th, 2020
Verified Customer
Review Source
Gilbert Maldonado Macdona, TX
Sales Rep had a great answer for all my questions and help me make a great decision!
4 years ago
Reply from Erus Energy
Mr. Maldonado,
Thank you so much for letting us know about your awesome experience with Erus Energy! We take great pride in having an exceptional and knowledgeable staff in order to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.
Thank you so much for letting us know about your awesome experience with Erus Energy! We take great pride in having an exceptional and knowledgeable staff in order to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.
May. 11th, 2020
Verified Customer
Review Source
Betty Mladek Chaparral, NM
workers great and they knew what they were doing when installed the panels at my house
4 years ago
Reply from Erus Energy
Ms. Mladek,
Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.
Thank you so much for letting us know about your awesome experience with Erus Energy! We constantly strive to give our customers the best experience possible so that they can fully enjoy the benefits of solar! We look forward to continuing to assist you in the future and hope that you will be referring Erus Energy to your friends and family. Please never hesitate to reach out to us at 844-272-8336 if you ever need anything.
May. 11th, 2020
John Berry Tucson, AZ
We contracted with Erus Energy in July of 2022 for a Solar install. The work has been completed except for the last step of inspection so the system can be turned on - the company rep missed an appointment with Tucson Electric in early Dec. Now all we are getting is assurances they will call us which they never do.
We are NOT happy with this shoddy treatment.
1 year ago
Reply from Erus Energy
Dear John,
We apologize for the poor service you have experienced from Erus Energy. We understand that this experience has been far from satisfactory and we regret any inconvenience that it has caused.
We take customer service seriously and take all complaints seriously. We are committed to resolving this issue as quickly as possible and we will do our best to ensure that the inspection and activation of your solar system is completed in a timely manner.
We understand that your time is valuable and we appreciate your patience. If you have any further questions or concerns, please do not hesitate to contact us at 844-272-8336.
We apologize for the poor service you have experienced from Erus Energy. We understand that this experience has been far from satisfactory and we regret any inconvenience that it has caused.
We take customer service seriously and take all complaints seriously. We are committed to resolving this issue as quickly as possible and we will do our best to ensure that the inspection and activation of your solar system is completed in a timely manner.
We understand that your time is valuable and we appreciate your patience. If you have any further questions or concerns, please do not hesitate to contact us at 844-272-8336.
Jan. 31st, 2023
LaVeryne Jordan Missouri City, TX
Frequent contact about each phase of the project. Very knowledgeable techs and teams for each phase of installation .
Very personable staff and team members. Pacing progress.
1 year ago
Reply from Erus Energy
Hi La Veryne,
Thank you for the review! Please contact us if you ever have any questions, we are more than happy to help!
Thank you for the review! Please contact us if you ever have any questions, we are more than happy to help!
Dec. 12th, 2022
Christopher Rhodes Las Cruces, NM
There was nothing good about my experience with Erus Energy. When they came out to do a layout of my panels the engineer had them on the West side of the house, my house faces East, so that they get more sunlight. Then when the installers arrived they put them on the East side. So now I have these wonderful solar panels that maybe took off 1/3 of my electric bill because the people didn't follow instructions. After all was said and done EP Electric failed the inspection because they used the wrong gauge, too small, on most of the wiring. So then they had to come out again and had to redo all the wiring. And if that wasn't enough they failed the inspection again because the schematics were wrong.
3 years ago
Monica San Antonio, TX
We were so excited about the addition of solar panels. Our solar unit was agreed and financed in October 2020 and is being deducted for monthly payments and unfortunately it’s still to be functional. We have had numerous ERUS company associates come out to evaluate the status of the solar panel. CPS has been out numerous times and have communicated with ERUS that the issues are with the solar panels. How long will we be paying for a non- functioning unit? It has never been in service or approved for service and we are 7 months in.
3 years ago
Jonathan Bērzins Phoenix, AZ
The bill of goods we were sold prior to installation is all false promises. We got pushed to make a decision by the end of October so that installation would happen prior to the new year as well as receiving tax benefits. After agreeing to this it took until March for the system to be installed and working. All the way up to that point blaming others for why something was not complete. Beyond that during the sales pitch we received from George to make the change to solar we were told about a “zero” bill we would have, especially with the electric company we have that they would be easy to work with and most likely actually receive a credit at the end of year. At this point between the cost of solar and the additional cost from our electric company we are paying more to have solar then it would’ve cost us without solar. We are all for helping the climate but was lied to from day one with this organization from sales people to the installation staff. On top of all that they also offered $1000 referral bonus to people. We were referred by another client who then was told that offer was no longer good.
4 years ago
Reply from Erus Energy
Mr. Berzins,
As per our previous conversations, the system is producing per the production we estimated at the time of sale to offset your consumption trends at the time. Because your consumption trends and electrical usage have increased, you are now seeing a higher utility bill. If you are interested in discussing the purchase of a system addition if you anticipate that your new consumption trends will remain higher, then we can absolutely have a member of our sales team reach out to you to discuss!
As per our previous conversations, the system is producing per the production we estimated at the time of sale to offset your consumption trends at the time. Because your consumption trends and electrical usage have increased, you are now seeing a higher utility bill. If you are interested in discussing the purchase of a system addition if you anticipate that your new consumption trends will remain higher, then we can absolutely have a member of our sales team reach out to you to discuss!
Aug. 31st, 2020
Brad D Las Cruces, NM
As the result of a sales call, I opted to go with Erus Energy to install my Solar System which was to be "All Inclusive" of costs to install, connect and produce power. My salesman indicated that "occasionally" there are delays during the process that can result in having to make a loan payment while still making regular payments to the electric company. The presentation though not stated was that such occurrence was rare. After signing the contract and securing the very large loan, initial installation began promptly. The catch is that it stopped at the point of connection to either my home or "the grid". I am now beyond 60 days from initial panel installation and have learned from my electric company that long delays are routine as there is much to be accomplished prior to actually connecting to the system. Adding insult to injury is that there is a long waiting list of previous customers who also have not yet been connected to their solar systems according to the electric company. It is standard routine that the electric company must inspect the entire system and regularly make substantial upgrades to the electric company side of the system BEFORE you get connected. That morsel of information was conveniently not reported by Erus Energy or their sales rep. The "Program Manager" at Erus Energy seems to be entirely disinterested and unconcerned even after frequent prompting.
Right after signing the contract, regular followup and status update calls were frequent until the panels were installed. Since that time there has been ZERO contact unless I initiated it. The long and short is that once they have your money you should expect very little from them even with regular prompting. I continue to get no communication from Erus and too continue to await connection of my solar system so that I start to see some sort of return on my investment. I would NOT recommend Erus Energy to anyone. Find another company for your solar needs would be a good choice.
5 years ago
Marco Topo Española, NM
I was also deceived by sale rep, into signing for the tax incentive that we won't see until next year, we signed from about 6 months now, and our system is not operational and loan payment is now due. They said you won't start paying until the system is fully operational and producing.That is another lie. Customer service is terrible and installers are a bunch of incompetent and careless people. Signed in November 2018, as of May 2019 the system is missing the R.E.C. meter and electrical company cannot install the solar meter, there fore the system is pretty much non operational. They are sort of abandoned us, no calls no follow up, nobody returns calls, and we have a useless 13,500 system, for which I am liable to pay now. Do yourself a favor, don't sign with this company, they are scammers !!!
5 years ago
Robert Nichols Sun City Center, FL
My problems started with Erus in April 2018. The salesman during his pitch said "the system would generate enough energy to offset the loan payments". We signed a contract based on that statement and the loan was approved in May. The panels were installed in July and after the first bill from the utility company it was obvious that the salesman had not told the truth. My savings were less than half what the loan payments would be. By the time the panels were activated my salesman was history. Over the next three months I complained about the performance and in October I received an email with a pdf file attached that Erus says I was shown at the time of sale (which is not true) showing that solar would generate 70% of my energy usage with a monthly savings of $52 on my electric bill. These numbers are also not true. In December Erus realized that there was a problem with the consumption data and after two tries the CT's were replaced and wired correctly. By this time Erus has been paid half of the loan and looking for me to signoff on the balance which I have refused to do. Fast forward to April 2019 the bank has cancelled the loan taken back the payment to Erus the system is still and never will produce what I was told and I have received a Breach of Contract notice. Stay away from Erus if possible but if you are so unfortunate as to be involved get everything in writing and only believe half of what you are told.
5 years ago
Amy
Purchased a solar system from them 2 years ago, had a small issue with it recently and they were on the ball to fix it and make sure I understood what was going on.
6 years ago
Angela Howell Cibolo, TX
An Erus Energy salesman just left my house after making an offer to install panels for a cost of $36,295 in order to reduce my electric bill by $100 per month. This would make the panels break even in 30 years. The cost of the panels to finance would increase my monthly expense on electric costs (utility company plus solar payments) by $140 a month. I can't figure out how anyone finds this to be a bargain! When I brought this up to the salesman, he actually got angry with me and said that it's frustrated him that I didn't let him finish his pitch. He left in a big hurry after that comment. He tried really hard to show me how a tax credit would reduce my costs- but it's a one time credit I don't have today, and would have to be up to me to apply it when/if I get it. That's stupid math.
6 years ago
