Name: Aptive Environmental
Rating: 4.7

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Greg Masterson GA

Ivan was great! Texted me 30 min before arriving. Was polite and informative upon arrival. Texted me upon leaving, and did a great job & followed all requests!

2 years ago

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Nicole Johnson St Louis, MO

Miguel was the tech who came out today to provide an indoor treatment. He was professional and courteous. Listened to all my concerns and addressed them.

2 years ago

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Ceci A Lawrenceville, GA

If I could give them 0 stars I would! They don’t care about getting your service they only care about getting money out of you. You are better off doing a DIY extermination, you get ghetto techs, techs that don’t do anything but walk around with a little stick saying they take con webs but don’t do it. They charge you even if you don’t get service & if you reschedule they charge you again. Sells men told me it was 12 months contract when it was really 24 months. I expressed myself to costumer service of how dissatisfied I was with the company & wanted to cancel because it was horrible and he didn’t care he said I had to pay $199 to end contract. He didn’t once apologize or try to correct the problem. I’m stuck with another year with them because they don’t help me. I hate APTIVE. Never again will I use your service after the contract ends. And I will make sure to say this to everyone I know.

2 years ago

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Nancy Fitzpatrick Bethel Park, PA

Our technician, Richard W, called ahead, was cordial, prompt and efficient while servicing the exterior of our home in the pouring rain. He provided outstanding service!

2 years ago

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Robert Hill Lake Jackson, TX

Service technician "Randy" was very friendly, courteous, and professional. He explained what process he was going to use and checked in with me after he was finished.

2 years ago

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Smooth Simi Valley, CA

Another great job by Aptive! Kerry was exceptional and went above and beyond with the service. Did inside and outside and put up traps for moths and nats outside. Great job!

2 years ago

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Christy

Jon has been our regular tech for a long time now. He does a great job with the service he gives us. We are lucky he takes such good care of our home.

2 years ago

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Evelyn Beauvil Pompano Beach, FL

K Lawrence recently performed a pest control treatment for me today that’s was outstanding . He is courteous and very professional, that was amazing .

2 years ago

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Rita D Berwyn, IL

Jeff came out to my home today because we have noticed mice droppings in the house. He was very thorough and explained everything he did to help mitigate the issue.

2 years ago

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Danny P Carson, CA

They only care about money . Was charged for a service they said they did but the day they said they did it it rained all day . Next service day nobody showed up either . Would have been charged again for a non service but I complained only to be told they canceled that day and will be out next month . No email to me saying they canceled as I waited all day to ask about the service they did not do in the rain but was charged for . No word about a refund for the scam service they are running just told me if I cancel the service I will be charged another $199 for nothing done Please do not waste you money on this company that cares nothing about you only cares how much money they can get for doing nothing

2 years ago

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Elaine C Allison Park, PA

One week ago our house was treated in a different way than usual resulting in insecticide powder showering me when I opened the door to walk outside, piles of insecticide powder on our window sills, and insecticide powder pushed up into and around our window sashes. We have several older windows and the powder actually made its way through gaps and INTO our house, laying on window sills and a countertop. I called the 800 number for Aptive and the gal told me to bathe and wash the clothes that got the insecticide on them. She also said she would leave a message for my local Aptive manager to call me, since she wasn't fully aware of the chemical used or why it was used on our doors and windows. Not around the doors and windows, but actually in the doors and windows. The next morning I went around the house with wet paper towels to clean up the piles on the window sills and tried to get as much of the powder out of the sashes. The following day, I gently washed as much of the powder out of the sashes as I could. I waited a few days and then called our local office, only to get customer service, again. This time she told me to go to my doctor or hospital, if needed. She also sent me an email with an attachment showing the chemicals used for our treatment. I tried clicking the link for the powder that was used and got "Oops! That page can't be found!". Over a week later, I am still waiting for the local manager to call. I feel concerned for those who are also getting this powder all over the place and are unaware of it. I am sincerely disappointed that the manager has not called, even after both customer service gals let him know of the seriousness of the situation. I believe the young man doing the treatment was trying to go above and beyond, he simply needs better training. I am not unhappy with customer service or the young man doing the treatment, just the manager. Unfortunately, the manager represents the business, so we will be leaving Aptive.

2 years ago

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Elena Bartholomew Independence, MO

Beau G has been the technician that has provided my service a couple of times. He is so friendly and always answers my questions. Top notch employee!!

2 years ago

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Karen Cono Wyckoff, NJ

Tom is a professional, thorough service provider. He does everything right, is knowledgeable & informative. Thank you so much for exceeding my expectations !

2 years ago

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Mary Ann G Brunswick, OH

The tech, Crystal, came to our home and explained what she was going to do and what she was using for treatment. She was very knowledgeable and very friendly

2 years ago

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Anne Wilmus Pittsburgh, PA

Don G went above and beyond when he alerted us to a large hole in the siding of our home that we didn’t even know was there. He even suggested an easy way to fix it.

2 years ago

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Hannah Duttenhoeffer Bridgeville, PA

Jamie M was my technician and she is fantastic! She went above and beyond to let me know vulnerable spots where mice could get in and even left glue strips. Would recommend!

2 years ago

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michael appleby San Antonio, TX

Thorough service and experienced technicians make Aptive my go to extermination company. Today's technician, June, was a delightful woman with an enthusiastic attitude.

2 years ago

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Christopher Castillo Las Vegas, NV

Polite eager to perform service very cordial.He would be welcomed in my home anytime He listened to my current needs of service and fulfillment was done thank you

2 years ago

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Marcia Kritikos Hendersonville, TN

Technician called before he came. He was prompt and asked if we had any specific problem areas. He was very professional and thorough. Thank you Jesse.

2 years ago

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FTL1172 Severna Park, MD

Very friendly technician, Kaylee. She explained all the work she was gonna perform and took the time to listen to my concerns. Great work. Highly recommended!!

2 years ago

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Diane Dallas, TX

Aptive is always very nice and gets right to work where I want them to spray. Thanks to my quarterly services with Aptive, I don’t have an insect problem!

2 years ago

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Donut Ossining, NY

The technician arrived on time, explained the process, was very knowledgeable and patient for all questions. He completed all the explained tasks Jared was terrific

2 years ago

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Shawna Roberts Dunellen, NJ

THIS COMPANY IS HORRIBLE. DO NOT DO BUSINESS WITH THEM. If you are looking for any kind of pest control RUN from this company. I contacted them because a rat problem that we had after we purchased our new house. They came and said that the first visit was free. When the guy came to my house he did not have the equipment needed to handle the rat issue. He told us that he would have to come back. That same tech did not come though, a different one did, and then tried to charge me because he came out, and for the equipment. I explained that that was not what was explained to me, and even though he did come the first time he did not do anything except put 3 sticky traps out in the open in the backyard, which I had to move because our dog's paw got stuck to it. I explained that he did not finish his job the first time, so why I am paying for the 2nd visit? The tech was very nice but the manager was horrible and never even contacted me back when I reached out, as well as the tech himself. They didn't leave anything to help with our rat problem and we went to Walmart and tried to do it ourselves. They then tried to come on some random date and contacted me saying they were coming. He was informed that I didn't want ay service from them and that we were not even in the country. He came on out property anyway and then charged us for it. Due to horrible service and my complaints they cancelled my service, but still tried to charge me for their employee's trespassing on private property. I been in contact with them 5 times, and NO ONE as contacted me back. To top it off my credit has been affected, because while trying to handle this the charge was sent to collections. I will be contacting the better business bureau. THIS COMPANY IS THE WORST!!!!!!

2 years ago

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Mikel Kent Bethel Park, PA

Aptive is a good choice for any homeowner. We like the service and are happy with the results. Technicians listen to areas of concern and address issues.

2 years ago

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Karen Indianapolis, IN

The worker was very informative. He explained everything he did and did a thorough job of spraying inside my home. He also explained everything he did on the outside of the house and showed me the products he used.

2 years ago

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Kyndra Antioch, CA

Grant was the guy who came out to our home, he was great and very attentive. Grant explained everything thoroughly. He was all around good to do business with!

2 years ago

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sharen D sorrick Antioch, CA

we forgot our appointment, and I called and they rescheduled right away. Same tec came out the next day and redid the back yard. Our tec was Grant R, very polite.

2 years ago

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yennifer jorge Miami, FL

Honestly this company sucks at planning and schedule based on personal time allowance.. however AUSTIN is the best guy they got!! Super friendly & knowledgeable

2 years ago

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Carolyn Meyer Medina, OH

Employees are always very knowledgeable, courteous & capable! No matter what the weather they are on time & happy to treat any problems you might have.

2 years ago

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Stefanie Boyle Avondale, PA

I received service today from Byron B at Aptive and he was very attentive and professional. He took the time to listen to my concerns and addressed them.

2 years ago

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Susanhb CA

Great service by professional and knowledgeable technicians. They have done an outstanding job with controlling pests and spiders. I would highly recommend.

2 years ago

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Toby Smith Olathe, KS

Mike Always does a great job, very thorough and if need anything extra done, it's not a problem. I would highly recommend humans the Aptive company for all your pest needs.

2 years ago

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kathy1013 Houston, TX

I believe Aptive Environmental does a good job. Always friendly and courteous. Follows instructions and their product works. My only complaint is they are a little pricey. But I would still recommend them.

2 years ago

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Susan Leath Lebanon, TN

I love active they're reasonably priced they always go above and beyond they do whatever I ask they are super communicative with what they have done. I highly recommend.

2 years ago

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B M Indianapolis, IN

Keenen did an awesome job.... sent a text about an hour before arriving so I knew to expect him. He was thorough, kind and gave some info about what he was doing. Great job!

2 years ago

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Christian Balivo Fort Lauderdale, FL

Always fast and on point . You can call them out of the appointment and they make it happen the next day . Use product that doesn’t affect my pet or kid

2 years ago

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Joseph Edwards San Antonio, TX

The technician, Aaron was very professional, timely and very thorough. I have never regretted working with Aptive or any tech over the last couple years.

2 years ago Edited September 27, 2022

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Joe Thurston Carmel, IN

Technician Leslie was very helpful in analyzing our probable mouse problem. Bait boxes were positioned with instructions to call Aptive if they are disturbed.

2 years ago

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Nicole Woods

Love their services. Technicians are great, especially Mario E who was very responsive to my concerns. He listened with care and did a wonderful job. Highly recommend!!

2 years ago

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Andrew Dagen Boca Raton, FL

Very disappointed in the customer service. Received a text saying the service window was 8 am to 12 pm. I called at 12 to inquire where the technician was. Was told by the representative that the service window was changed to 12 to 2 pm. I was not informed until I called. I was called @ 2 pm when the revised window was also not going to be met. Technician showed up @ 2:30.

2 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention, Andrew! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Dec. 28th, 2021

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Marsha Christensen Arlington, TX

When you want to protect your home from bugs, you call a pest/bug extermination company. When you want to protect your home from pests while having aggravation and having a company try to steal from you by coming and charging every 2 months when your agreement is quarterly, call Aptive. In the beginning they were great. Then me, my dad, and my sister all began to have the same problem. We agreed to quarterly treatments but noticed the time between applications was closer and closer. All 3 of us would complain or cancel and say "Come back at the agreed upon time.", but it's pathetic that I have to watch them like a hawk or they are screwing me by making trips additional to what we agreed on. The funny part is they send text reminders so I can CLEARLY see it's too soon! In addition, they say at your request they will spray inside but are resistant when asked to do so or claim you have to call ahead. They run around and barely do anything. I still see bugs and the last guy that called was angry that I wanted to reschedule because it was pouring down raining. He was aggressive and argued with me and then showed up later that day after the rain stopped. There is no honesty or respect for customers. They may seem great the first time or 2 but it will get worse. I promise. It has for all 3 people in my family that have used them. There's tons of companies for pest control. DON'T USE THIS ONE!

2 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention, Marsha! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Dec. 28th, 2021

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Sanghui Han Dayton, OH

The technician called to follow up on a previous concern and explained what he doing in preparation for the seasonal change. Overall, very happy with their ongoing service.

2 years ago

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WJC Atlanta, GA

Anthony was very professional, knowledgeable and polite. He explained everything he was doing and answered every question I had. I would highly recommend him.

2 years ago

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Roger Guzman Fontana, CA

Thank you, Jose was very professional, detailed, informative and empathetic towards our concerns with our animals to ensure their safety. So thank you sir.

2 years ago

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Mary Lou Sherwood, OR

Always helpful technicians, ready to listen to concerns and answer questions. They explain the service they are performing and work efficiently. Pleased with the service.

2 years ago

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Lupe Gilbert, AZ

The technician was very gracious. He was very attentive to my concerns & offered a remedy. He seemed to enjoy his job & offered great customer service.

2 years ago

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J Rife Leland, NC

I have been very impressed with Aptive’s customer service and communication. The field technician that came and performed the service work was extremely polite and knowledgeable, answering all my questions.

2 years ago

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Mark Bothell, WA

Polite and professional staff take the time to explain what they are doing and why. Timely reminders ahead of each visit. Lower cost than my previous provider.

2 years ago

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Naomi Castilleja Houston, TX

Bastien was our representative today and did an amazing job educating us on what he did today. Aptive has always provided great service and today was no different

2 years ago Edited November 7, 2022

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Brigitte and David Snowden Florence, KY

Lisa does a great job and is very thorough and professional. We are happy with the product and extra attention to detail we receive from Aptive and Lisa.

2 years ago