Name: Aptive Environmental
Rating: 4.7

star star star star star

Ruth Rugoff Dobbs Ferry, NY

I've found that Aptive is extremely thorough and efficient - their technicians are excellent, as well as their customer service, and I'm so grateful I found them!

2 years ago

star star star star star

Gina Valle Piscataway, NJ

Steven W. was great. He asked what I wanted done and did the job thoroughly, once completed he gave a full explanation of what was done. Very friendly and professional..

2 years ago

star star star star_border star_border

Terri Mineman Swansea, IL

My sister happened to show up while the techs were applying the chemicals and it appeared to her that one tech was spraying into the air and didn’t care where and the other was swatting a brush around. They were getting ready to leave and did more when they saw her. After my special rates are over I’ll most likely cancel due to this.

3 years ago

star star_border star_border star_border star_border

Davida Crozier Frisco, TX

Aptive Pest Control misrepresented their service(s) to me. I was informed that the first treatment would be incredibly cheap and was led to believe that the subsequent treatments were the same price. When the salesman was quizzed about this he did allow that the subsequent treatments would be at a higher rate. I explained that I was willing to give this a try for a couple of treatments. Nothing was stated at that time about a year long contract or that I would have to pay over $230 to terminate the contract if I wanted out. Now that I have cancelled the contract, Aptive is coming after me for the $230 cancellation fee.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Apr. 28th, 2021

star star star_border star_border star_border

Gary Logan Deer Park, TX

Only did the front yard, not the back yard and not the side yard. He did try to ring the door bell and did a light knock on the front door. Did not try the back door or say anything , we were in the back yard. It seems we are being charged for full service when we only got partial service. When you set appointment you need to give a time you are going to be there, so people can be sure that you have full access to everything.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Apr. 28th, 2021

star star star star star

John Moore O'Fallon, IL

Link to reward technician who serviced my account did not work. Nor do I have his name. There were two of them. Regardless, both should merit the $5 bonus.

3 years ago Edited September 14, 2021

star star star star star

Dawn ,

I would highly recommend Aptive for any type of pest control. Service Tech, John W is great to work with and listens and addresses any concerns you may have.

3 years ago

star star star star star

John Blough Seattle, WA

Each time Aptive visits our house for a quarterly service call, each person has been very friendly, and respectful. This is a good service. Thank You

3 years ago

star star_border star_border star_border star_border

Daniel Evans Waukesha, WI

Beware of their sales tactics. They represented that they performed a service to treat for Asian beetles and stink bugs. Signed an agreement with them in August 2020. after initial service and first quarterly service, requested a reservice in October for asain beetles and stink bugs. Were informed at that time during the service that the best time to treat for them would be early spring. Our bug issue has gotten worse and when contacting in march 2021 for reservice to address, we were informed that this was a service they do not provide. Aptive was able to comment that they would be able to "train or inform" their local sales team that this is service they dont perform. However, as the customer is am out all the money that was invested in treatments based on their commitment to treat. Would stay far away from this company.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Apr. 28th, 2021

star star star star star

Susan J. Brownsburg, IN

We love our service with Aptive. Matt H. was here this morning, and did an outstanding job explaining everything before & after our treatment service!

3 years ago

star star star star star

Kuting Apacible Houston, TX

He was here on time. Courteous and very respectful. No comments yet about the new product he used. Thankful & happy for the free service Aptive offered me.

3 years ago

star star star star star

David S Seffner, FL

Tech did a great job on getting to all needed areas on the exterior of the house. Expect to see great results after the treatment. Communication with the Tech was great.

3 years ago

star star star star_border star_border

LouAnn Reed Marthasville, MO

The technicians were extremely nice and professional. My appt time was for 2 pm and they were here at 9:30 am. I would have liked to be informed when they were leaving. It didn't seem like they were here for more than 15 minutes.

3 years ago

star star_border star_border star_border star_border

Chitr Philadelphia, PA

Today on Friday 3/19/2021 1.25 pm I have called to schedule a service for ant problems. We have been in contract with Aptive for over 2years. Today Apitive representative named Dan (who described himself as account manager ) was very disrespectful with me while I requested that send an experienced pest control specialist becuase I have a 7-month-old baby. He was rude and said that "We are not going to spray on your baby". I said to him that not the nice way to talk about the baby he was defensive and rude. it appears that he does not know how to be respectful to the person with an accent as well as with a female customer.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Apr. 28th, 2021

star star_border star_border star_border star_border

Russ.Shelly Landry Minneapolis, MN

I would never recommend this company. We have had them for nearly one year. We hired them specifically for spiders in and around our home and for voles in our yard. They assured us that they could take care of both situations for us. After nearly one year, the spiders are no better and the voles are worse. The vole damage in our yard is so severe now that we need to have a landscaper repair it. We are in the process of requesting a refund for the last several treatments but unfortunately we are learning how rude and unhelpful their customer service is as well. We have been told several different stories of how to get a refund and have been told several times that we will get a call back from a supervisor. No call back has happened. This company has taken a lot of our money but has not delivered an effective service. I advise you to look elsewhere.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Apr. 28th, 2021

star star star star star

Ed Mullen Valrico, FL

I'm just curious but are they not supposed to do the inside of the garage? If so then it was not done. Other than that Justin did an excellent job. Very nice a courteous.

3 years ago

star star star star star

Ali ,

Michael was here bright and early. He had a problem with his equipment. He left and returned promptly. He was efficient, thorough and friendly. Thank you, Michael.

3 years ago

star star star star_border star_border

Theresa (Tess) Gempesaw Ramos Seattle, WA

We waited for a phone call to let us know he is arriving. We have a deck that seriously need treating bcoz it is where we have the most disturbing spiders. The only access is through our living room. He left without treating it. I don't feel he completed the work when he left. i hate to pay $136 for work that is not completed.

3 years ago

star star star star star

Bonae VonHeeder Boerne, TX

It was great. Jaron G. was the technician and did a fantastic job. I tried to give him feedback so he could get his bonus but the link would not work.

3 years ago Edited September 14, 2021

star star star star star

Monish Sarkar Herndon, VA

Kevin was outstanding and very helpful. He went out of his way to help out with some creepy crawler stuff we had to deal with. Very polite and delighted to have him.

3 years ago

star star star star star

Chris Shafer San Antonio, TX

Professional, very polite employees!! I also like the pre and post notifications from the company and the quick response when contacting you by phone.

3 years ago

star star star star star

Murat Haner Sarasota, FL

This guy treated the house much better than the previous ones. He did not rush at all and did a very thorough job. I would prefer him to do the scheduled visits from now on.

3 years ago

star star star star star

mario woodberry Woodbridge, VA

Carlos is always communicates with you and is informative and attentive to the service needed. He has great customer service skills and shows respect for customers home.

3 years ago

star star star star star

Richard La Cour Friendswood, TX

Aptive is timely and professional. We discussed the need for additional treatment inside should we need it! He provided the safety details for pets and plant!

3 years ago

star star star star star

Douglas S. Le Grand ,

I had to complain about the service one time, no questions asked, they sent out more experienced technician and performed a professional and though job. Thanks

3 years ago

star star star star star

TK Daniels Sacramento, CA

Aptive is awesome and their technicians are amazing. The technicians that placed the mouse traps were patient, thorough, and friendly. Thank you so much!!!

3 years ago

star star star star star

Robert Cloe Chula Vista, CA

Edoardo and his assistant did a very thorough job at my home. I appreciate them removing the spider webs around the eves and spraying my landscape area for Afids. Top notch.

3 years ago

star star star star star

Diana Wilson Citrus Heights, CA

I always get great, personable and well trained technicians. My new tech, I believe his name was Daniel, was very helpful and I look forward to working with him in the future

3 years ago

star star_border star_border star_border star_border

Zechariah Malone West Jordan, UT

The service if the technicians are great. There is not an issue at all with the work that the technicians do. However, The customer service of Aptive within their company is worse than I have ever seen. I cancelled my service over 8 months ago now, and yet my account is still active. They put a pause on it, but they only do that to ensure I am still a customer even though I am not getting billed. This can be a deceiving business tactic to show how many "customers" they have to appear to have when they really have less. I have contacted aptive over the phone many times to cancel and each time I am told an account representative who is able to cancel my account will call me back. I'm guessing you can figure out for yourself if they have ever returned my call. If you have such an "intuitive portal", add an option to email and account rep to allow your customers to truly cancel rather than holding onto their vacant account for a simple statistic.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Mar. 16th, 2021

star star star star star

Daniel Crespo Lakeland, FL

Jordan B. did an excellent job, from explaining the extent of the job to performing the job itself. I’d like him to be the one that visits us for the services.

3 years ago

star star star star star

Kent Symons San Diego, CA

Christian N. came and asked us what areas he needed to concentrate on treating. He then did a thorough and complete job efficiently. We appreciate his effort.

3 years ago

star star star star star

Alireza Mallah Ashburn, VA

Eric is a very professional, passionate, accurate, and responsive. I requested his name to be our preferred person for services. We are yoru happy clients. Alireza Mallah

3 years ago

star star star star star

Hiram Kemp Lakeland, FL

The service was great, Jordan did a great job. He answered our questions and provided helpful information that we could use going forward concerning pest control.

3 years ago Edited September 14, 2021

star star star star_border star_border

Mia Tampa, FL

He was very intentive and made sure he took his time to complete the job.. he has been the best service tech I have had since I had my policy!!! I have never had a tech send me an summary of what service was done.. best tech ever....

3 years ago

star star star star star

Beav Williams Plainfield, IN

Mat H serviced our house today in this super cold weather....He talked to me when he arrived and gave me a great summary before leaving. Super professional.

3 years ago

star star star star star

Domingo Parrilla Torres Orlando, FL

Anthony Freddrick provided a great customer service. He when above and beyond to make sure my family and I where please and free of those un wanted insects. Thanks Anthony.

3 years ago

star star star star star

Kathy Mantz Ballwin, MO

Every technician I’ve ever had has always been so knowledgeable and nice and helpful. Chad was no exception! Best of all, he eradicated the pesky ant issue! Thanks Chad!!!

3 years ago Edited September 14, 2021

star star star star star

Joan ,

Kyle is very professional, friendly, considerate and he listens. Always does a good job.We really appreciate the great job he is doing. Keep up the good work Kyle

3 years ago

star star star star star

Junice S Plainfield, IN

Rex L 7 service today was thorough and informative. He tackled the issues I wanted addressed plus ensuring cob webs and areas that needed sprayed were taken of.

3 years ago

star star star star star_border

Caloway Salt Lake City, UT

Pretty good company that uses natural products to get rid of bugs. I had spiders in my house so they sprayed around my house and did some stuff on the inside to get rid of them. It worked and has lasted thus far.

3 years ago

star star star star star

Jacquelyn Sinclair Houston, TX

I have been very happy with Aptive. Even during this pandemic their response to my pest needs is excellent. My technician, Jay K did a great job, today.

3 years ago

star star star star star

Bob Jeffries Richmond, TX

Professional, detailed inspection application. Well trained and high marks for customer relations. Sal is a good listener and responsive to requests.

3 years ago

star star star star star

Tammy Smith Indianapolis, IN

Service is always great and I have been pleased with their product. The technicians are always polite and friendly and Nathan J came out and did a good job.

3 years ago

star star star star star

LaToya Willis Spring, TX

Charles was great. I'm deaf, and he was patient with me while I communicated what I needed to be done with the services. He made sure everything was completed. Thank you

3 years ago

star star star star star

Val Chambon Indianapolis, IN

Don in Indy was great. Let me know he was here and how long the maintanance would take. Didn't even mind shouting over my barking dogs. Thanks Don!

3 years ago

star star star star star

Virginia Arreguin Woodbridge, VA

My next door neighbor recommend Aptive and I was very impressed. Leslie was the person that came and he was very professional and a very delightful person.

3 years ago

star star_border star_border star_border star_border

Shahin H. Centreville, VA

My one and only reason for calling pest control was to mitigate a mice situation. This was made crystal clear on the multi-phone calls with Adam from customer service prior to signing up for the program. The technician that arrived was not aware of this and said he thought he came to spray for bugs. My primary concern was not dealt with any level of professional expertise--needles to say, the technician didn't even have all the necessary gears to deal with a mice situation. The 5 traps that were placed on the property, I could have bought 6 of them on Amazon for $12. Additionally, even though the tech seemed like a nice guy, he was focused more on small talks that were completely irrelevant to the reason why he was here. I'm generally an easy going and polite person, so I found it challenging to try and get him back on track and divert his attention to the real problem. I found this service to be a waste of money.

3 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

star star star star star

Tobias Sibley Fredericksburg, VA

Best experience I’ve had thus far. In the future please send this same rep back to my home! He was very knowledgeable and pleasant and really took pride in his work!

3 years ago

star star star star star

Taylor Miley Sartell, MN

They notify and remind you of your appointment time/date and arrive promptly and get the job done. Joseph A did a wonderful thorough job with our last aptive appointment.

3 years ago

star star_border star_border star_border star_border

Marius Lelutiu Braselton, GA

They are very unprofessional, I always had a bug issue even after revisits, it is a nightmare to try to cancel (a manager has to do it and are not available), extremely long wait times for customer service, novice technicians in a hurry to be in and out, they did not remove spider webs, wasp/bee nests, without being told to, I was charged and continued service after several attempts of cancellation, and their app is awful for communication. I was on hold for hours trying to cancel, being told that customer service cannot do it and a manager needs, which is not available. Told I would be called back to finish cancelling and was never called. Another service was performed, and I tried cancelling again. The service was awful with the tech sending an email stating he was done with his service before even arriving, then he was here for less than 5 minutes applying the pesticide, I asked for him to spray my basement and he speratically spot sprayed random areas that were not even a concern, I asked if he would hit the daylight walls, of which he stated he did, but did not. I asked him to go around the windows, and he it them with a spot of spray. This was very poor and unprofessional service. I received a call from collections saying I need to pay for my service and I stated that I tried to cancel to no avail and do not wish to continue my service and refuse to pay for that last awful service. They did not care and continued to send me letters, calls and texts (many) trying to collect. I called customer service several more times to try to cancel after holding for hours and finally received an email saying my account is "on hold" or "frozen", and they do not cancel accounts. I complained and stated that I tried to cancel and did not want the final service, and furthermore it was a terrible service. I finally gave up after continuing to receive texts and calls from their billing collections and said you can either wave my last service fee or send somebody with professionalism to reservice my house the right way. They told me that I need to pay first. I said since you refuse to waive the service and put me through these hours of wasted time trying to cancel, I will pay. I soon as I was done paying, they told me that I need to call back and cancel to no longer be charged! I am now back on their contract and my account is active again! What a nightmare!!!

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021