Name: Aptive Environmental
Rating: 4.7

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Mr. Howard ,

In May-2020, I agree to the services with trust and expectations of Active being experts at their job. It is now November-2020 and I have not seen a decrease in pests as promised. I called into customer service to express these concerns and to request a cancellation of their services. The representative/customer experience personnel became rude after hear the complaint saying in a condescending tone, "well how come you never called before?" After going back and forth for about 5 minutes, I asked again for the services to be cancelled. The agent continued to offer alternatives for the services to be performed again. Expressed my confusion as to how repeating the service would make a difference in results. The agent abruptly stated, "you have to give the time to work", rudely cutting me off. These services started in MAY... again, it's now NOVEMBER, how much longer do I wait for results?? That's poor services and I am not getting the experiences I was promised. I shouldn't have to pay for something I am not getting! I kindly asked for a manger, supervisor, or even corporate. The agent mentioned that she's the person who handles these types of situations and could not give my any contacts for corporate. Again... Poor! I am not happy about this. Even if I do not get my refund as requested, I want people to know about my experience here.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Cheri Jackson Puyallup, WA

Thank you for providing the recent service. I'm disappointed though because I've asked in the past that rodent boxes be placed on the sides of our house. I'm not blaming the technician, but I hope the company will provide those boxes prior to the next quarterly treatment.

3 years ago

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Walter Knowles Vienna, VA

Alfred M is an outstanding ambassador for your company. He is friendly and knowledgeable and thoroughly professional. He is an Asset for your organization!

3 years ago

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Tee Mac St. Petersburg, FL

Richard C did a great job. He even did some spraying inside where i have been noticing ant activity. He was very polite and had no problem helping me out. Great Guy.

3 years ago

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Jt Dumfries, VA

The technicians are very friendly and seem to know what they are doing. The scheduling is awful, I need more than 12 hours notice so I can move everything in my garage to the middle. The automated scheduling system changes scheduled appointments at random and needs to be locked down and controlled by humans. The products being used, don’t seem to last very long like they did when I first started getting serviced.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Lisa City of Saint Peters, MO

Our tech was great! He called when he was on his way. Knocked at the door when he arrived and takes time. Saw him actually going around the house and doing things!

3 years ago

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Tina Garza Austin, TX

These employees are all kind and do a good job.. The only problem i have is calling in .. It takes forever for anyone to answer the phone to reschedule..

3 years ago

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Jonathan Garcia Seattle, WA

outside of home service was as expected. but thats half of what we wanted. called aptive C/S in the morning to confirm appointment and asked about inside treatment. was informed the individual performing the services would ask for the inside treatment if wanted. individual performed the outside as usual and was about to leave in vehicle when asked about the inside he said make an appointment. now have to wait.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Jaren Hamilton Pearland, TX

My wife raved about Byron’s professionalism and knowledge of the product. We’ve had two technicians so far and both have been extremely helpful. I thank them both.

3 years ago

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Seiko Sudo Alvarado St Louis, MO

He was so friendly, worked diligently, and took care of the issue professionally. I want him to come back for all the scheduled treatments for sure! Thanks!

3 years ago

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Anonymous Customer New York, NY

Homeowner Beware! Aptive Environmental schedules extra services outside the quarterly services and CHARGES the customer for those. Not only that, but they confirmed the extra service was a mistake and promptly charged for it the same day even after I, the customer, called in and complained. Aptive did not send their reminder call or email (which is part of the contract) which was what alerted me this extra service was a mistake. When I called in and spoke to their customer service about it they confirmed the extra service was in error and that they had already come out the month before. But they still had the nerve to charge for that AFTER I called in and complained. Unbelievable! So when I called in on day 2 after noticing the charge and asked to talk to a manager, they said the manager was busy. They said they would refund it and a manager would call me, but no manager ever called me back just like the day before. Also I had a note on my account from the year before that alerts them not to autodraft my account and they have honored it in the past, but of course not this time! Not only this, but their pesticides never got rid of the ants! The technician said that he is hearing the same complaint from many customers in the neighborhood! The pest control service does not take care of lawn ants. Even when they used a higher concentration of product, the ants just persist. No additional treatments over the last year ever took care of the ant problem. They do not care about the customer. When you request to have a MANAGER call you back to talk about the issues, no one ever calls you. The reason I asked for a manager is the reoccurring issues. The customer service reps are kind and understanding, but cannot help to prevent future issues, as the same issues are reoccurring. And no manager cares enough to give you a call when you request a call to discuss.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Jenny Schubert San Antonio, TX

Jordan W did a great job. He was knowledgeable and willing to take the time to explain what he was doing. He is a great representative of your company.

3 years ago

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Simon Ellis Puyallup, WA

When your technician first introduced himself, I specifically told him that I had a rat problem. I was really unconcerned about anything else. First time anyone came, they asked for access to my basement, where these rodents have made their home. I'm not sure what they did, because I wasn't with them. Since that day, back in the early part of summer, I haven't seen anyone come around, but I have received 2 invoices for services apparently rendered. Today, I have been home until about 12:15pm, busy doing work in my garage. It appears that someone must have come by, because when I opened my front door, there was what appears to be the remnant of a spider web hanging from the upper door post. Needless to say that I AM NOT IMPRESSED WITH YOUR SERVICES.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Kevin James Riverview, FL

Dean was an amazing Tech. He explained things to us we were not aware of took the time to listen to our problem areas and explained the best game plan!!!!!

3 years ago

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Barbara Patterson Sugar Land, TX

Typically do a good job. One guy walked by spraying my herbs in the garden area that I have repeatedly requested not to have any pesticides sprayed. Killed my parsley and who wants to eat chives with pesticides?

3 years ago

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Jag Walia ,

Unethical and unfair company - Due to financial and personal circumstances I requested Aptive people not to do the service in May/2020, during quarantine for Covid19. Instead of re-scheduling the service to the next month, they sent me the invoice for the early cancellation for $249. Last month, I got a letter from A.R.M. collection company to pay $249, and the collection company reported to credit bureau. Due to this, my credit point dipped by more than 50 points It is very disappointing and heartbreaking that Aptive has gone this far during this pandemic time. I had requested them to hold on to the service for few months due to the financial circumstances, and they came after me unfairly charging for the entire year as early cancellation fee for extending the service for just one month during national emergency and even reported to collection company. The collection company A.R.M. further reported to credit bureau. I talked to collection company regarding paying off my balance and and requested them to remove the collection record from the credit bureau. And collection did not even acknowledge that they had reported to bureau. My question to them was, how could I trust them to get that report removed after the payment if they don't even acknowledge reporting to the bureau on the first place. I do not have any other choice but to report it. I hope they are not doing this unfair and unethical practices with other families during this tough time.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Shanette Bertolacci Kent, WA

The technician today was the best ever! He explained what he saw, what he did, and he did a great job. No other technician has been as thorough. Thank you!

3 years ago

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Pamela Rodriguez Spanaway, WA

It's a nice company but I have had no catching of any rats or anything so I don't know what I'm paying for but my tech was amazing he did an excellent job

3 years ago Edited September 14, 2021

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Rene Gonzalez Friendswood, TX

My technician Devin was a very pleasant. He was professional and did a thorough job. He also expaimed the spiders, which is my problem. I give him a 5 star rating.

3 years ago Edited September 14, 2021

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Rosario Morales San Antonio, TX

I had a service call completed by Lance B. He was very informative, thorough, and professional. He called prior to arriving, and we were very satisfied with the work.

3 years ago

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Jesca Hdz Houston, TX

My husband called to cancel services in May and the person on their end didn't even out notes in the system to cancel us out. Just to be informed that we are being charge because they said they sent someone out to our home without our consent and trespassed into our backyard. Some called today asking for a cc expiration number and for payment. In the end after my husband explained everything the lady whom stated she was a manager said she couldn't wave the fee. Not only could she not help us, but she sounded loopy like she was on drugs. She was slurring her speech and stated that she would send the bill to collection and hung up on my husband. I will never recommend this company. The guys don't spray all over and they don't clean the webs like they are supposed too. We are calling BBB.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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Daniel C Plano, TX

We signed on with them for almost 9 months. We gave them a fair chance to get rid of our pet problems. They sold a good deal, but did not wear proper face masks or social distancing (I signed on in March of 2020). They billed the amount they quoted us, and during the times they said. No issues on billing so far, but that might change as I am on the phone with them to cancel right now. We know they showed up once to our house during the 4 times scheduled. This was during the pandemic so our house had someone at it 24/7 and no one showed up but when we complained we were seeing ant mounds (we did not see those with ABC pest control). The did not treat the property saying they do not cover mice, snakes, or chiggers. I was told they did when we signed on to the contract. I had planned to tough it out for the year to try them out. HOWEVER, I cannot deal with inaction and lies from a company charging me money.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Feb. 9th, 2021

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AdriplaysRoblox 5555 Congers, NY

Very accommodating. I had a few questions and wanted to get more services done and can happily say everything was done that I asked. Thank you so much for all you did.

3 years ago

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Chris San Antonio, TX

I am very upset with Aptive again. I am paying for service that is only done half way. This is the second time the technician didn't do what was asked. I called and asked to be given a 30 min heads up, didn't happen. I asked to have the webbing cleared out in the garage, not done. I asked to have the traps replaced in the garage, not done. I asked the service department to put it in the notes so that the tech would know what to do. I am considering canceling this service because I do not enjoy paying for half the work. The tech didn't even let us know that he was done with the servicing. This is very frustrating and this isn't the first time. I am close to giving 1 star on Google reviews next.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Oct. 14th, 2020

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P Baltz Antelope, CA

I’m very satisfied with the service . The other service guy did the inside was very respectful, wear mask , gloves and especially shoe covers. Thank you

3 years ago

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Denise M Kansas City, MO

My service professional today, Bryce Borden went above and beyond to eradicate a wasp issue we were having above our deck. What a great young man! Denise M

3 years ago

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John Avendano Lawrenceville, GA

ALERT/WARNING to anyone: I had my last service last week and unfortunately the technician who performed the service stole my watch from my night stand. Is is very unfortunate that you cannot trust a person from a company for 10 minutes while they walk around your house (I was not able to follow him all the time). Stealing is not fun for anyone specially when you call in more than 5 times to ask to set a record and talk to a manager and you get various set of answers. The manager finally (very professional) called me 3 business days later to ask me about the incident. Still up until today no clear answer on what will happen or how are they going to respond to this incident. I can go on an on.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Oct. 14th, 2020

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Charlie Gould Oceanside, CA

Tech noted ant mounds extruding under the garage door and alerted accordingly. I was able to treat the inside garage as needed, thanks to his awareness and action.

3 years ago

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KMP Bellevue, WA

recent technician did very poor job. I request to take a look into crawl space . at first he hesitate to go into crawl space to check rodent activity. I have told him there is rodent activity and prior all technician went to crawl space plus they put trap as well this guy did go down in crawl space and he did not look closely .i told him there few trap place to catch rodent did you see anything. he replied there is no trap the after he gone I took a look and i see trap is there I also told him to check any potential in and out way of rodent around house and he replied he have to cover another 20 house so he have to go after this. he did not for check any tunnel or possible hole around house. very very dissatisfied this time

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Oct. 14th, 2020

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Mae Natividad Anaheim, CA

Requested a preferred tech per recommendation by a friend during sign ing up with representative, Tanner. Sent another tech intead after being reassured by Tanner. Notified Aptive regarding the situation, and said since it wasn’t noted by Tanner they sent whom ever, bad business practice. Pls send the requested preferred tech as discussed during signing up or will cancel.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Oct. 14th, 2020

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Paul Burbank, CA

I am very very happy with Aptive, we had a small miscommunication and Aptive did more than was necessary to remedy the issue. I highly recommend their service.

3 years ago

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Steve R Bellevue, WA

Devin was great to work with. He listened to my concerns, walked the property with me and explained how he was going to address it. Thank you Steve R

3 years ago

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Charlotte Dragoo St. Petersburg, FL

Neil did a excellent Job. He really went above the service we've ever had in the past with other companies. I would recommend your services to all my friends and family.

3 years ago

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dmorse5 Vacaville, CA

Seemed fine, the only thing I would ask is that next time he closes the gates as he walks around the property. Those gates are closed for a reason, to keep the dogs in the yard. If they were closed to start, they should be the same way when he exits.

3 years ago

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Al Swanson San Diego, CA

The service tech. did a very through job both inside and outside. We have been fighting ants in almost every room. He sprayed the baseboards inside the entire house.

3 years ago

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Katrina Cobo , CA

Was going to cancel my contract until today. Technician DAN is a great asset to your company. He explained what his service was, what chemicals and why. What my responsibility is, if I want to get rid of fleas especially. Was thorough and quick while doing an excellent job. I will stay with Aptive as long as Dan is my tech.

3 years ago Edited September 14, 2021

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Maria Burr Chula Vista, CA

The person who came ( I belive his name is Julio) went above and beyond and performed a job well done, and took the time to explain in detail what he was going to do

3 years ago

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JP Austin, TX

Chris did an outstanding job. He is a courteous and knowledgeable technician. He took the time to explain a few of the traps set by the previous technician.

3 years ago

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J Chung Arlington, WA

The technician that came out today went over my contract with me and was able to answer all my questions. I feel comfortable with my decision to hire Aptive.

3 years ago

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Roger Hwang Reston, VA

After the technician finished he should let the owner know that he finished the work and what he did today. We can give the check to him too but he just left without letting us know.

3 years ago

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Natasha R. Hamilton San Antonio, TX

The people that come out to service the house are great. The people in the call center could not care less. The website never lets me review the technician to give them the $5 bonus which is annoying, but it will let me review the main business. That's suspicious and takes off another star. Overall technicians are great, everything else is meh

3 years ago

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Katherine Ortiz Centreville, VA

He took the time to investigate where the hive of yellow jackets were and dig into the ground and got it! Hopefully now the wasps would leave!! Thanks for your help!

3 years ago

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Alexander San Antonio, TX

John and team did a wonderful job servicing my property. Dressed in PPE clothing before they went inside and their care was comprehensive and efficient! Thank you

3 years ago

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Blanky ,

Myles did a great job today!!! He was patient and kind! And did all the areas that needed to be treated!! Thanks Myles! Hope to see you next time!!! 😊

3 years ago

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Torrei W. Kent, WA

On 2020-09-25 at 12:06 PM PDT I received an email with the subject "Completed Service" from the technician. I have full surveillance on my property and I can assure that my property was not serviced. Shortly after around I received another email at 3:24 PM PDT with a charge for the quarterly service. This was very disappointing to be lied to about a service I did not receive but also being charged for it. I have already called and lodged a complaint but wanted to also wanted to share my experience of my 1st quarterly service as a new first time 2 year contract Aptive customer. I am very disappointed and will require any tech who services my address to request permission before any work is performed so that I can be certain I'm getting the service I am paying for.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Ben Perry Redmond, WA

Your marketing team spends more time trying to get me to recommend you to my friends and neighbors, than your engineers spend servicing my home, and more than your customer service team spends checking in with me to see how my pest situation is. Spend more time on the service and less time on the marketing and I’ll be much more likely to recommend you.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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KenJ ,

Quick, easy, convenient sign up process. However, the technician that arrived today did not seem knowledgeable or was very forthcoming about exactly what he was doing or how it was going to help. A big spider remains in plain sight outside on the sliding door I sit next to, so I question how thorough he was during the service.

3 years ago

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Blake Kuver Redmond, WA

Having major issue getting any servicing between major servicing...was supposed to get a follow up major service within a month of the first service...nope. Scheduled multiple follow ups to have bait traps checked and refilled - got one of those since July. Not once have there been any communication as to why I am not getting the follow up service that I was told I would get.

3 years ago

Reply from Aptive Environmental

Thanks for bringing this to our attention! Please send an email to [email protected] and one of our representatives will be in touch within 24hrs!

Oct. 6th, 2020

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Elizabeth Holt Bellevue, WA

Although I had to have return service the follow up technician did a great job. Thank you for backing up your word on providing the best customer service.

3 years ago

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Stephanie Lamour Fair Oaks, CA

Dan was a pleasure to work with. He took the time to explain in details the billing and the service I was going to receive.... very happy with the service I received today.

3 years ago