Name: Aptive Environmental
Rating: 4.7

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Pilar Manchon Los Altos, CA

It's been a time-consuming and frustrating experience. While the actual service is ok, the logistics behind each appointment and the customer service is just plain terrible. Everyone is polite, however they seem to have multiple teams that do not coordinate with each other and tell you different things. 4 visits in and I have dozens of emails and texts with all the back and forth. You are bound by contract to a year but they can raise the prices on you. I wanted to end the relationship after the second service out of logistical frustration and I had to stay or pay $199 from the initial treatment discount. Last time I was told it was the last (it's been over a year), however they are now attempting to charge me the cancellation fee despite the fact I confirmed it with them last time. So now I am wasting just more time dealing with customer service. If you value your time, run away, because they certainly do not.

1 year ago

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Chad Kreitzer Troy, OH

I like the schedule flexibility also when they show up they will take extra time to spray in areas and for pest we have a specific issue with. Great communication.

1 year ago

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Ed Peddell Fort Lauderdale, FL

Jackson did an extraordinary job! I have seen a huge improvement in the bug situation! Thank you for always being so thorough! ⭐️⭐️⭐️⭐️⭐️

1 year ago

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Ling Yang Cupertino, CA

The people coming to my home Has been done a good service , very helpful. they on time and smile did professional work, I will let them come back again.

1 year ago

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Ryan Jennings Pearland, TX

Great, timely service. Technicians are friendly and take great effort to handle our concerns. Deiondrae T completed our most recent service and he was fantastic! 10/10

1 year ago

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Larison Johnson Gloucester, MA

Great company! Professional, pleasant, and very well managed. Notifications and rescheduling, if needed, work great. I’ve been big free since they arrived.

1 year ago

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Rodney Lindsey Dallas, TX

The employee that comes to treat our property is very friendly and professional. Always explains what he's going to do, what he's done. We feel that this was a great choice going with this company.

1 year ago

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Christine Reising Herriman, UT

Aaron did a very thorough job spraying and cleaning webs at my house. He texts when he's on his way which is appreciated. I'm very happy with my service.

1 year ago

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shamont mallory

I'm very pleased with aptive environmental. Their pricing is reasonable and fast with the service. Highly recommend this company for your pest control needs!

1 year ago

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Eavan Caulfield Felton, DE

I had an appointment yesterday 8/3. No one was going to be in the house, and I would prefer someone be there when the tech comes, so when I noticed there was movement from my camera doorbell I saw there was a tech. I talked with him before he could begin the treatment and requested that it be re-scheduled for next week Thursday when someone should be at the house. I then get a text today 8/4 saying that the tech is 30 minutes away. I respond again reminding them that I requested a re-schedule for next week, and I got a text back confirming this. Later in the day I see an email come through stating that the treatment was completed and I owed the full amount. After checking my cameras and seeing that no one was there as well hearing from my partner that no one had been by the house. This company attempted to fraudulently charge my account, and as soon as I can get rid of them I will.

1 year ago

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Lucy San Antonio, TX

Great customer service. Young man was very polite. He seems to be very concern about making us a happy customers and concerned about any issues we may have.

1 year ago

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Darline Stevens San Antonio, TX

Tech followed directions in spraying only the outside of our home… away from landscaping. Tech twisted our soaker tubing and did no replace hose after removing it from house faucet .

1 year ago

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Kevin Thomas Lake Villa, IL

The gentleman explained everything we needed to know about how it would work and whether it would affect our animals and how much it cost and we were delighted to have them.

1 year ago

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Angie Rhodes Flower Mound, TX

This warning on Aptive_Environmental pest control has been a long time coming. In May, their technician stole and pawned my son’s PS5. We have proof it was him. His name and photo on the id used to pawn it match what was sent to us when he was coming out. I was on a call in my office, he unplugged it from upstairs, when he was supposed to be putting traps in the attic, walked through the living room and out the garage. Officers located it quickly at a pawn shop in Fort Worth but we weren't able to claim it because, even though we identified a mark on on the side and the game inside and had the original box, we didn’t have the serial number written down. (Don’t make this mistake, go take pictures of all your valuable serial numbers now) Also the value wasnt high enough to allow for a warrant to get the serial number. We have made multi attempts to contact Aptive Environmental to let them make it right and we continue to be passed from person to person. We have no idea if this young man is still working for them or who else he might be stealing from. This PS5 was not something bought lightly, several family members went together and got it for my son as his Christmas present in 2020. We were violated and it still keeps me up to this day. Do not trust this company in your home.

1 year ago

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Marc Geller Las Vegas, NV

Martel was very thorough. He took his time and was meticulous especially as it related to getting rid of the scorpion population. I would recommend him and Aptive anytime.

1 year ago

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Sal West Roxbury, MA

I like that Aptive contacts me ahead of their visit. I like that their tech calls prior to visit to see if I need any special service during his visit.

1 year ago

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gina forster Newbury Park, CA

Aptive Environmental did a 5 star job. Nathaniel J was professional, knowledgeable and beyond helpful. I’m very happy and definitely recommend Aptive for any pest problems.

1 year ago

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Krazy Kitty West Wendover, NV

I hope their product is as good as their salesman and service guy. Both great and fantastic to work with. Everything I wanted done and was willing to make sure it got done.

1 year ago

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Nehemiah Thompson Richardson, TX

The field agent did an exceptional job at presenting what he performed. Was nice and presentable. Came back at the end with his report and expectations. Great job!!!

1 year ago

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Justin Riley Davison, MI

Very friendly when he came to spray our yard, he made sure he gave us feedback on what he noticed around our yard and listened to any questions an concerns I had about pests.

1 year ago

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helpfulconsumer Paramus, NJ

route manager on segway sold me service. told me company was in area servicing my neighbors. being new to area i signed up after being offered discount. service man showed up 3 hours later. he only did part of what was promised by route manager. did not clean all eaves as contracted. did not do a 2x2 flush as contracted. left before completing job and had to be summoned back . despite me being home service man told route manager i was unavailable to review work. route manager wanted voided check to hold reservation appointment and never told me they were going to automatically withdraw from account when job completed. route manager also did not explain 72 cancellation window. be aware that signing up contracts you for 2 years and if you cancel prior to that you are liable for && to make up discounted rate offered on first day. not pleased with the work or the opacity of contract. i would not recommend.

1 year ago

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Ben F Pottstown, PA

From the salesperson to the technicians so far so good. Had friendly & knowledgeable service, better price with an extra service I wasn't getting with Viking.

1 year ago

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Brennan Smith Okemos, MI

An Aptive rep knocked on my door at 9pm, sent my dog into a frenzy, got me out of bed when I was trying to get my 5 year old to sleep, and could’ve woken up my 3 year old and baby. A local review online shared a similar story about a rep knocking late at night. Rep pointed at a spider web by my door and said he specialized in “de-webbing” and taking care of mice. Please have some courtesy about knocking on peoples doors - just don’t knock before 8am and after 8pm. Also, I have a legitimate pest control company already. I own a broom and don’t need “de-webbing” services. That’s just ridiculous.

1 year ago

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Todd Benton Nebraska City, NE

After the first application I was still seeing cobwebs and spiders. Before the second application I talked to the application guys and told them my concerns. They did an excellent job on the second application and I will monitor the effectiveness of the product and decide if I stay with the program.

1 year ago

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Storm Hollich

Our technician was very knowledgeable and responsive to our particular needs. He shared his knowledge as well and made some excellent suggestions. Thank you Clint!

1 year ago

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Alex Masciantonio

Their technicians are friendly and professional and they do a great job covering the inside and outside of the home. It is always a great service experience!

1 year ago

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Eric j Estrada San Antonio, TX

Not too happy , every time they come out to do a job a few hours after they leave I see ants and roaches alive and running around , like they missed then . In my opinion for 125 dollars each visit isn’t worth it

1 year ago

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Arthur Herman San Antonio, TX

Great service so far. Technicians have been very cordial and explained all the services and chemicals they were using prior to each service. Needs to work on calling prior to the day of service to schedule a time.

1 year ago

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Balu Balagopal Houston, TX

The tech Kevin (and all the other techs before) was awesome. Great communication. Sent me detailed post service pictures. Respectful. And the service is really working !

1 year ago

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C B Fleming Island, FL

Active is the best company they are loyal to there customers always on time and do a great job Prices are very reasonable they take Xtra precautions due to covic .

1 year ago

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Lin Berthoud, CO

Shannon handled everything I asked to be addressed. She was prompt, polite, thorough and professional. She even told me what activity to expect after.

1 year ago

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Allan Reele Cumming, GA

So far so good! I'm waiting for the treatment to run its course (as I currently have an ant problem) before I give my full review, but the customer service portion is very good.

1 year ago

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zxloxty ytxolxz Lynwood, CA

Aptive Has been servicing our property for over a year and they have been increasingly more communicative and performant with their service. We couldn’t be happier.

1 year ago

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Tom Reilly Jacksonville, FL

The technician, Sean, was great. He was thorough in his service and gave a detailed summary of everything he did. Aptive is a great company with great technicians

1 year ago

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Marie Bachrach Canoga Park, CA

Evan C was very thorough and took extra care with the service to my property. We told him our concerns and he knew exactly what to do to take care of the problem.

1 year ago

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Meg West Braymer Pittsburgh, PA

Don G was our service pro. He provided a full overview of what he was doing, what we should expect, and was very friendly! Very happy with our service and highly recommend.

1 year ago

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Jerry Grayson Everett, WA

Matt did an excellent job explaining what he will do, and I was impressed with all the different applications they put on and around our yard. Good Job. Jerry

1 year ago

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Josefina V San Antonio, TX

We had our monthly pest control service and Trevone B did a fantastic job. He was courteous and efficient and did more than expected. Thank you Aprive and Trevone for a job well done. Josefina V

1 year ago

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melissa christie Stanhope, NJ

Jason, our service pro was great. He explained the process before starting. He also answered all my questions. He was polite and friendly. Overall, a great service.

1 year ago

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Kim Pijanowski Utica, MI

Eric came and sprayed the inside of my home for Centipedes. He was very kind and courteous and did a great job. I give him a 10 for the job he did. Kim P

1 year ago

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Allegra Diaz San Diego, CA

Matt called to say when he was arriving. He told me what he was going to do and I felt sure he was doing the best job. He was friendly and polite. I appreciate his work.

1 year ago

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Shobha N. Rao Pittsburgh, PA

Andrew from Aptive was very thorough in his work. He reviewed the yard for pest activity and provided a summary at the end of the service. Very happy with the service

1 year ago

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Alshia Bishop Minneapolis, MN

We would like Rubin M to be our tech from now on he did a very thorough job and explained everything to where we could understand he went above and beyond our expectations!

1 year ago

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[email protected] Geneva, IL

I’m in Geneva, Il. Yesterday Heidi was here to tend to a a few of my problems. She did a spectacular job and her personality is amazing. A great representative for Aptive.

1 year ago

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[email protected] Lynnwood, WA

They were very prompt and did everything they said they would. The person doing the work was friendly and courteous. (I try to look up his name and can’t find it. )

1 year ago

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Lisa Vrsansky Brunswick, OH

We’ve been using Aptive for over five years on two different properties and they are always on time, professional and very reactive to any requests I make.

1 year ago

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Michelle Richardson Las Vegas, NV

Ben was extremely knowledgeable and friendly! Went out of his way to explain everything and why he’s putting stuff and where, taking into consideration of my kids and dogs.

1 year ago

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Drew Wiltrout Aliquippa, PA

I have been an ongoing customer and have had Richard H service my house several times. He does great work, always does a thorough job and explains everything he’s going.

2 years ago

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Debbie Werbel Canonsburg, PA

Don G of Aptive Environmental was professional, personable and courteous. Fully explained the process and answered all of my questions thoroughly. Debbie W

2 years ago

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Greg Masterson GA

Ivan was great! Texted me 30 min before arriving. Was polite and informative upon arrival. Texted me upon leaving, and did a great job & followed all requests!

2 years ago